Travel Support Resume Sample
Winnifred Wunsch
19355 Ahmed Neck,
Houston,
TX
+1 (555) 631 9971
Work Experience
Travel Support Specialist
10/2017
-
PRESENT
Boston, MA
- Send order forms to clients who have bought insertions, ensure signed and filed
- Send template to clients who have bought insertions ensuring these have been completed correctly
- Load offers into CMS, as per template, to create landing pages for the weekly travel emails
- Ensure all copy, price, discount message is correct and accurate
- Check tracking and links to partner sites/landing pages are working
- Allocate telephone numbers to track calls
- Acts as a Travel Resource and Support resource for Retail Operations, Contact Centers and CCIT associates’ telephone and electronic inquiries, for Travel and Auto Travel products, services, information, policies, and technologies, utilizing appropriate tracking and reporting applications
- Ensures prompt action and response to operational and technical inquiries and problem resolution, to include but not limited to Travel Syndication Technology (TST), Global Distribution Systems (GDS), Vendor Systems, Scripts, Travel Accounting Forms, Customer Relationship Management (CRM) and back office systems, such as Globalware
Travel & Expense End User Support
06/2015
-
06/2017
New York, NY
- Visit and train agents on the destination, itinerary and tours
- Mark all contract dates such as deposits, final payments, cancellation / penalty info on calendar
- Track all dates and tours consistently to review progress and not miss deadlines
- Run monthly reports to verify agent bookings and match to vendor reports: such as number of travelers, cabins or rooms requested, pricing, payments, etc
- Once clients are paid in full, forward all payments, dining requests to trip components / supplier
- Setup group amenities per the vendor agreements for cruises
- Create document packets and forward to the booking agent no later than two weeks prior to group departure
- Prior to motorcoach departures, prepare “Roadster” letters, bags and lanyards; and create after-tour client surveys for motorcoach trips,
- Be prepared to escort a select number of motorcoach tours
Travel Operations Project Support Internship
05/2010
-
02/2015
Dallas, TX
- Recommends technology corrections to the front line associates accurately and promptly, via the Travel Support help desk, Quality review of the provider check requests for accuracy, and maintains documentation that is provided to the Retail team, Regional Travel Sales Managers (RTSM) and Trainers for appropriate follow-up and recommended re-training
- Provides assistance and support to communicate and work with all vendor systems, in particular TST, Apollo/Smartpoint and Globalware, regarding system issues and discrepancies; interacts until issues are resolved
- Manages and communicates problem resolution with the various support groups within Travel Services, Retail Operations, Contact Centers, CCIT’s and Vendor network to ensure alignment and consistent application of policies, procedures and standards
- Oversees retail and travel “information hub” for both associates and members, including acting as a primary point of contact for member relations for Travel issues at National. Ensures prompt action and response to all inquiries and/or problem resolutions
- Completes airline ticket exchange and refund requests for all ACA Retail Operations, Contact Centers and Car Care, Insurance and Travel (CCIT) associates based on internal guidelines
- Works independently and in collaboration with others to investigate and solve member and associate inquiries and complaints, ensuring member/client satisfaction. Assists with resolution of more complex issues or inquiries
- Activates and monitors the interface between front and back office, and troubleshoots related errors and problems
- Once price and itinerary is confirmed, setup group codes with Travel Accounting
- Create invoice templates, itinerary and booking instructions for agents to utilize when booking group departures
Education
Robert Morris University - Peoria Campus
2004 - 2009
Bachelor's Degree in Management
Professional Skills
- Strong written and oral communication skills; including a demonstrated ability to articulate ideas clearly and appropriately influence others
- Demonstrated ability to monitor user environments and prioritize requests for assistance
- Good analytical skills and the ability to work well with a team
- Government travel experience/knowledge of government travel systems and regulations required
- CGE and SAP experience desirable
- Serving over 32 million of users in more than 100 countries
- Working knowledge of travel industry regulations such as ARC, IATAN, DOT, etc
How to write Travel Support Resume
Travel Support role is responsible for travel, government, training, security, reporting, education, research, digital, insurance, health.
To write great resume for travel support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Travel Support Resume
The section contact information is important in your travel support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Travel Support Resume
The section work experience is an essential part of your travel support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous travel support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular travel support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Travel Support resume experience can include:
- Skills in helping solve members’ problems and answer their questions
- Assist Travel Agency Manager with creating and maintaining updated reports
- Interacts with various Travel Services groups regarding end-user training, and software/hardware implementation
- Assist with branch coverage when needed as a travel agent including weekends
- Certified Travel Associate (CTA) designation required within 2 years of starting position
- Assists with travel arrangements for division staff, including senior leadership
Education on a Travel Support Resume
Make sure to make education a priority on your travel support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your travel support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Travel Support Resume
When listing skills on your travel support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical travel support skills:
- Performs functions of an Air Desk including research, Air Consolidator, commission programs, booking and invoicing of agent FAM air
- Possess an excellent telephone manner and positive ‘can do’ attitude
- 6 months previous experience with the Walt Disney Company
- 6 months experience in Walt Disney Parks & Resorts
- Assists with Division filing systems (active and inactive), SharePoint sites, staffing calendar, and the network shared folder
- Provide support in obtaining/tracking Country Clearances
List of Typical Skills For a Travel Support Resume
1
Skills For Travel Support Specialist Resume
- Interested in online/digital marketing
- General accounting background desirable
- Support multiple requirements and requests simultaneously while meeting deadlines
- Credentials: Has completed DTS training
- Backup for arranging travel for the Travel Hybrid Office
2
Skills For Senior Leadership Travel Kit Site Support Resume
- Support in the creation/testing of the Travel Request Tool (TRT)
- Provide administrative, logistical and technical support as required using well-established and routine procedures
- Passionate about travel and the online environment
- Understands importance of service delivery excellence
- Able to interface with various levels of management and systems users
- Team player with positive/can-do attitude at all times
- Limited contact for 2 years with possibility to prolong the contract for unlimited period
3
Skills For Travel & Expense End User Support Resume
- An attractive financial package
- Wide range of employee benefits (5 weeks of holiday, bridge days, meal contribution, home office, Cafeteria system of benefits, kindergarten, flexible working hours etc.)
- New modern work location in Prague 13 – Stodůlky, 2 minutes from metro B Stodůlky
- Health & Life Insurance
- A competitive salary of $23 to $28/hour
- 401(k) plan with a 7% company match provision
4
Skills For Manager, Travel Ads Sales Support Resume
- Employs over 6000 people worldwide
- Rewarded by Glassdoor as one of the best places to work in 2016
- Secures required clearances from the Office of the Under Secretary for Management and through the host nation’s Ministry of Foreign Affairs (MFA) for entry and/or transit of DS employees designated to report to HTHR posts
- Experience with/proficiency in Salesforce, or equivalent CRM tools, and Microsoft programs particularly Excel and PowerPoint
- Maintains logins for Retail, Contact Centers and CCIT associates for Travelport products, American Tours International (ATI), VAX, Agent MAX travel insurance system and TST Dashboard
5
Skills For Senior Leadership Travel Kit Documentation Support Resume
- Tests new and existing travel technologies, recommends enhancements and identifies errors
- Develops content and updates and maintains the Travel page for ACA’s Intranet as an information resource to address associate inquiries as well as maintains FAQ (Frequently Asked Questions)
- Maintains a repository of designated travel documents as required by partner or regulations
- Completes all other miscellaneous and assigned tasks as required
- Develop yearly groups: such as motorcoach, cruises and tours
6
Skills For Travel & Expense User Support Resume
- Contact components / vendors to create group and negotiate prices
- Serves as an assistant liaison to division personnel on all matters pertaining to transportation policy; ensuring timely dissemination of regulatory updates that affect ICI/CCV missions overseas
- Obtains diplomatic and official passports for in support of personnel travel
- Creates and submits electronic country clearance (eCC) requests for employees traveling to high threat/high risk (HTHR) posts in accordance with host country requirements
- Coordinate building and facilities maintenance with State Department office, GSA Property Management, commercial property management, vendors and outside contractors
7
Skills For Travel Support Coordinator Oa Resume
- Approve travel orders within the Financial Systems Office
- Assist Travelers with regulation questions and travel inquiries
- Research payment for customer inquiries
- Assist with travel events (i.e., Cruise Night, Disney Day, Motor coach Previews)
- Assist Travel Agency Manager with creating and maintaining updated reports of Travel agency staff’s performances in sales and commissions by agent and branch on a monthly basis
8
Skills For Sales Support Executive Travel Resume
- Assist Travel Agency Manager with creating and maintaining updated reports of top 5-10 vendor sales by agent, branch and club to include percentages on a monthly basis
- Assist Travel Agency Manager with creating and maintaining updated reports of Travel staff rankings in total sales and commissions; Pleasant Holidays sales and commissions; and quality service scores on a monthly basis
- Work with selected “Top Producers” in the Travel Agency to assist with mailing brochures, customer forms for signatures, and “Welcome Home” cards/letters
- Prepare orders / supplies and divide for branch locations
- Customer Relations and Interpersonal Skills –Understanding and anticipating members’ needs and expectations, and striving to meet or exceed those expectations; using good customer relations and interpersonal
- Computer and Technology Skills –Using the computer to enter accurate and complete trip information; carrying on conversation with member and entering data simultaneously. Utilize Microsoft Excel spreadsheets to manage group manifests and client information for group travel
- Sense of fun!
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