Unified Communications Resume Sample
Mae Leffler
31638 Carson Prairie,
Detroit,
MI
+1 (555) 275 1209
Work Experience
Unified Communications Specialist
09/2016
-
PRESENT
Philadelphia, PA
- Evaluates and recommends new technologies designed to enhance the end user’s unified communications experience
- Is capable of providing ongoing consulting with the business needs as it relates to telephone and network features to ensure that our service delivery closely matches the customer’s requirements
- Provides technical oversight on maintaining the Number Database, Voicemail database and feature operations of Colliers’ North America Cisco Unified Communications Manager (UCM), Unity Connections, as well as all telephones in North America connected to this centralized node
- Service: A drive to be of service to others
- Ethics: A clear understanding of right & wrong that guides actions
- Responsibility: A need to assume personal accountability for work
- Experience with Microsoft Lync or Skype for Business
- Experience with DoD UC, including UC constructs, Softswitch backbone, and SBCs
- Experience with DoD policies
Unified Communications
02/2013
-
05/2016
Chicago, IL
- Plan and implement the migration of legacy Unified Communications tools to the corporate standard
- All aspects of collaboration connectivity enterprise wide, including Web Conferencing, Video, Voice, Instant messaging, configuration, installation, maintenance, and monitoring
- Extend and manage the global VOIP infrastructure to provide Voice over WAN intra-site dialing, and an AD-integrated global dialing directory. Provide a sustainable, scalable, highly available voice infrastructure. Manage the global Web and integrated Video Conferencing services solution and facilitate the training of IT support staff to ensure a high level of customer satisfaction
- Vendor management responsibilities including negotiation of contracts/renewals to ensure best value (service levels vs. cost), including the RFP process to select providers/partners
- Manage the Unified Communications components of Disaster Recovery and BCRS activities
- Maintain technology currency and liaise with the external environment to identify opportunities to leverage technology to the benefit of the business
- Liaise with the global IT Application and Information Delivery teams to ensure that developments are consistent with the Technology Architecture, to ensure achievement of service level objectives, and to identify opportunities to leverage technology to the benefit of the business
- Adhere to Problem management service level agreements
Information Technology Services Intern Technology & Infrastructure Unified Communications
03/2006
-
12/2012
Los Angeles, CA
- Experience with DoD infrastructure
- Experience with Cloud migration, moving from an on-premises location to the Cloud, including Exchange to Office 365 or Google
- Develop and modify communications and network solutions within existing client environments
- Create project documentation, including design, build and operations guides
- Conduct and oversee systems and component integration testing and user acceptance testing
- Develop and execute change management strategy to accompany solution, including creation of tools, processes and documentation
- Use and manage offshore resources, and occasionally manage project components and junior-level resources
Education
Arkansas Tech University
2002 - 2006
Bachelor's Degree in Computer Science
Professional Skills
- Strong strategic thinking skills; ability to plan, prioritize and organize effectively and to make sound, logical decisions
- Demonstrated strong analytical and excellent problem solving skills
- Prior project lead experience or team leadership skills required
- 3) Excellent planning & analytical skills and ability to communicate effectively with global customers. Work under pressure and deliver on customer timelines
- Demonstrate time management and organizational skills in prioritizing and executing assigned tasks
- Strong analytical, reasoning, organization, time management and problem solving skills. Ability to meet strict deadlines
- Strong Scripting skills, ideally PowerShell
How to write Unified Communications Resume
Unified Communications role is responsible for customer, technical, troubleshooting, telecommunications, training, advanced, email, analytical, documentation, telephony.
To write great resume for unified communications job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Unified Communications Resume
The section contact information is important in your unified communications resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Unified Communications Resume
The section work experience is an essential part of your unified communications resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous unified communications responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular unified communications position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Unified Communications resume experience can include:
- Prioritize multiple projects effectively using basic project management methodologies
- Excellent oral and written communication skills. English language fluency required
- Excellent customer service and logistical skills
- Organize and prioritize multiple projects effectively
- Experienced with designing and integrating Cisco Contact Center Express and/or Contact Center Enterprise with UCM. Scripting strongly desired
- Experienced with building and integrating Cisco Contact Center Express and/or Contact Center Enterprise with UCM. Scripting strongly desired
Education on an Unified Communications Resume
Make sure to make education a priority on your unified communications resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your unified communications experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Unified Communications Resume
When listing skills on your unified communications resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical unified communications skills:
- Strong project management experience in handling multiple priorities, influencing across all levels of the organization, while executing on critical deadlines
- Solid logic, problem perception and problem-solving skills paired with open-mindedness and a bias for action
- Work effectively with the Transition team for effective service landing operations
- Excellent organizational, communication, documentation and project management skills
- Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment
- Technical skills and experience in the support of Microsoft Exchange
List of Typical Experience For an Unified Communications Resume
1
Experience For Unified Communications Specialist Resume
- Excellent Inter-Personal Skills, Helpful, and Enthusiastic attitude
- Good presentation skills both in content generation and communication
- Strong experience in managing Video Conferencing and Collaboration Technology
- Demonstrated knowledge and experience in designing and leading UC solutions to support 100,000+ endpoints
- Manage L2 support teams with skills and knowledge to address operational support needs
- Stay current with necessary certifications and job skills relevant to the telephony stack
- Experience and demonstrated competency with network management tools for integrated lifecycle operations across Cisco networks required
- Fully developed communication skills sufficient to develop and deliver executive level presentations
- Experience planning / provisioning SCCP / SIP phones for large scale implementations. Expert mastery of using UCM BAT/TAPS/Auto-Provisioning features
2
Experience For Unified Communications Administrator Resume
- Demonstrated understanding of various network media and technologies; network switches and routers; routing protocols; multi-layer network troubleshooting
- Progressive experience and familiarity with current and emerging networking and collaboration technologies
- Experience with architecting and designing large-scale VoIP solutions
- Accountable for the management of daily Unified Communications operations, including staff and resource scheduling and work prioritization of (2) UC Analysts
- In depth working experience in Cisco Unified Communications consulting, projects and service
3
Experience For Unified Communications Architect Resume
- Experience designing and leading multi-cluster UCM w/Session Management Edition solution roll-outs
- Experience independently configuring and rolling out multi-cluster UCM w/Session Management Edition solutions
- Experience implementing E911 solutions to include following state guidelines, and ELIN to ERL mappings
- Good working knowledge of Video Conferencing
- Operate according to the Company’s approved Methodologies and Policies
- Experience working with industry standard VoIP and UC technologies
- Significant and recent (in last 12 months) experience selling UC/IPT solutions across
- Significant experience in evaluation and successful implementation of new audio visual/video/voice/messaging technologies
4
Experience For Unified Communications Manager Resume
- Solid understanding of ADFS
- Experience with Oracle Enterprise Operations Monitor/Acme Palladion and AppNeta performance monitoring tools
- Create and conduct effective training sessions for our global employees
- Previous customer training experience is essential
- Experience monitoring customer service levels
- Strong understanding of the communications protocols such as H323/SIP/MGCP/SCCP/VOIP
- Experience with integrating disparate UC systems together
- Experience managing third-party technology and service vendors
- Experience with Cloud service models, including SaaS, IaaS, and PaaS
5
Experience For Technician Unified Communications Resume
- Experience with Cloud deployment models, including private, public, hybrid, and community Cloud
- Experience with Cybersecurity, including infrastructure security, such as IDS, IPS, and firewalls
- Experience in troubleshooting of Skype/Lync platform systems, VoIP interconnections, SIP telephony, and Carrier or PBX interoperability
- Professional experience working in a large technology enterprise environment (3000+ user base)
- Nice to have: Direct experience operating Skype for Business and Exchange
6
Experience For Senior Director, Unified Communications Resume
- Knowledge and experience with Active Directory including Federation Services and familiarity Microsoft Exchange 2013
- Evaluate, prioritize and implement system modifications and upgrades
- Monitor networks and systems at remote locations and quickly take effective corrective actions
- Creates annual IT operational goals, objectives, program priorities and strategies
- Allocates funds for contracts, staff, goods and services
- Decide organizational development actions to improve effectiveness and efficiency of technology services and its personnel
7
Experience For Consultant, Unified Communications Resume
- Experience configuring Virtual Contact Centre Call Flows, Workforce Management, Social and Reporting
- Work with and help coordinate other Rogers Business Units to ensure a seamless customers experience (Customer Delivery, Network, Sales, etc.)
- Experience with AT&T IP Toll Free and RouteIt environments (or similar carrier offerings)
- Experience with complex systems integrations with external service providers (premise, hybrid, cloud)
- Demonstrated ability to work in a controlled environment with change requests
8
Experience For Unified Communications Solutions Architect Resume
- Lead initiatives to advance the UC environment and improve customer experience
- Provide SME level experience in Microsoft unified communications (lync / skype for business)
- Four years related IT Leadership experience required
- Prioritize many tasks and work independently as well as cohesively with a team
- Extensive Design and Operational experience of large-scale global Microsoft Unified Communications environments
- Demonstrate credibility at a leadership level to drive continued confidence in technology services to the business
- Run pilot programs for early adopters to gather effective technical and functional feedback to feed further product refinement
- Strong knowledge of Unified Communications or Contact Center technologies. (Avaya Platform)
9
Experience For Microsoft Unified Communications Technical Implementation Owner Resume
- Someone with experience in Domain Driven Design and Test Driven Design
- Excellent knowledge of Microsoft Exchange 2010/2013/2016 (design, configuration, optimisation and maintenance)
- Excellent knowledge of MAM & MDM solutions (Intune) (design, configuration, optimisation and maintenance)
- Excellent knowledge of Veritas Enterprise Vault 11/12 (design, configuration, optimisation and maintenance)
- Excellent knowledge of Windows Server 2008/12/16
- Excellent knowledge of Microsoft Active Directory, GPOs, ADFS, Security, PKI, DNS, DHCP, etc
- Excellent knowledge of F5’s
10
Experience For Unified Communications SME Resume
- Strong knowledge of traditional networks, Firewalls and load balancers
- Good knowledge of Hyper-V and VMware
- Good knowledge of Hardware Storage Infrastructure
- Experience with Microsoft Azure & AWS Deployments
- Experience of large scale O365 migrations
- Experience in Information Technology, with an emphasis on Real Time Communications and it’s interoperability with blended technologies
- Experience within the Unified Communications and Contact Center Technology field
- Experience with Cisco Prime Collaboration
List of Typical Skills For an Unified Communications Resume
1
Skills For Unified Communications Specialist Resume
- Technical skills and experience in the support of Microsoft Lync
- Technical skills and experience in the support of Microsoft Skype for Business
- Excellent written and oral communication skills coupled with a customer service orientation
- Demonstrated experience managing vendors, including negotiating and reviewing contracts
- Maintain management skills, technical knowledge through continuing education and training
- Enterprise level troubleshooting skills
- Proven experience mentoring other members of technical staff
- Proven experience working with vendors and production support teams
- Strong technical skill in unified communications or a related domain such as networking or collaboration
2
Skills For Unified Communications Administrator Resume
- Experience developing innovative and effective solutions for diverse and complex business problems
- Advanced investigative, analytical and problem-solving skills
- Experience and demonstrated competency with networking required
- Effectively triage client requirements/requests and balance requests for custom solutions
- Demonstrated experience working with RFP’s and vendors is required
- Strong Cisco Unified Communications experience
- Strong Cisco Contact Center experience (UCCE, ICM, CVP)
- Experience and demonstrated competency with TCP/IP Networking, routing protocols required
3
Skills For Unified Communications Architect Resume
- Strong change control and compliance experience
- Self-Management – Independent self-starter with the ability to juggle multiple priorities. Comfortable with ambiguity and conflict. Strong work ethic
- Extensive, demonstrated experience configuring international dial plans and integrating dis-similar platforms through a multi-year transition
- Demonstrated skill with integrating Cisco UC with non-Cisco solutions (e.g. Microsoft Skype for Business; Avaya voice gateways, etc)
- Solid knowledge/experience with computing and networking technologies, software products and systems in use at CommScope
- Demonstrated experience leading daily operations and support of traditional and unified communications, and cloud-based solutions
- Experience with Avaya/ Cisco/ Interactive Intelligence IP telephony and strong knowledge of on premise, data center, and cloud-based communications solutions
- Effectively communicate, verbally and in writing, with management and peers
4
Skills For Unified Communications Manager Resume
- Interact effectively with executives, customers, vendors and department staff
- Strong knowledge of Workforce Optimization, OneX Agent, CMS, CMS Supervisor, Avaya Experience Portal
- Strong network background with Juniper and Palo Alto experience
- Documentation & Skills transfer for Operational support teams
- Working experience in Cisco Unified Communications consulting, projects and service
- Working experience in Project Management or Project Coordinating
5
Skills For Technician Unified Communications Resume
- Understanding and experience managing ADFS, DirSync, LDAP, RADIUS and SAML authentication systems
- Programming, scripting, Powershell experience, specifically for automating administrative tasks and delivering tools that augment the core service
- Hands-on experience installing, troubleshooting and publishing applications using XenApp technologies
- Experience supporting a Call Center or handling UC troubleshooting (ideally Avaya but open to teaching individuals with other platforms
- Experience purchasing, installing, rekeying and maintaining SSL certificates
- Experience with IP networking, routing, and switching
- Cisco routing and switching experience, including LAN/WAN/Security architecture
- Experience administering, engineering and supporting ACME Packet session border controllers
6
Skills For Senior Director, Unified Communications Resume
- Experience administering, engineering and supporting Cisco voice gateways
- Experience administering, engineering and supporting an IP/PBX platform
- Professional experience in technology training and developing enterprise documentation
- Experience in developing and executing strategies
- Good knowledge of network technologies including protocols, routing and firewall traversal
- Experience managing and mentoring technical staff
- Experience in Cisco Video & Conferencing (especially former Tandberg suite) consulting, projects and service
7
Skills For Consultant, Unified Communications Resume
- 3) Experience supporting CUCS (Cisco Unified Computing Systems) & CUCM (Cisco Unified Communications Manager) 1-3 yrs
- Experience monitoring external suppliers, including outsource providers
- Combination of 10+ years of experience to include the following areas
- Experience creating architecture reference documents
- Operational experience of managing a Microsoft based infrastructure
8
Skills For Unified Communications Solutions Architect Resume
- Good working knowledge of Microsoft System Centre Configuration Manager (SCCM) and Operation Manager (SCOM) and Management Suite (OMS)
- Good understanding of Checkpoint firewalls
- Good understanding of databases (SQL)
- Good understanding of digital fax solutions
- Strong understanding of telephony systems
- Demonstrate knowledge of IPT, call centres, networking concepts
- Partner with the business groups in each banner to identify areas of opportunity and an understanding of the strategic priorities
- Strong knowledge of Microsoft products (operating systems, office suites, etc.)
- A strong technical background with a knowledge of Architecture and Engineering process and project delivery
9
Skills For Microsoft Unified Communications Technical Implementation Owner Resume
- Recent experience with Windows Domain Administration including Active Directory, DHCP, and Group Policy
- Project related experience in the planning, design, rollout and support for mid - large enterprise unified communications initiatives
- Strong Cisco and Microsoft UCC knowledge operating in a global environment
- Experience with managing network appliances
- Experience with switching fabric
- Experience with supporting virtual environments
10
Skills For Unified Communications SME Resume
- Experience integrating complex communication platforms
- Experience with implementing Office 365 and Exchange On-Line
- Experience deploying Microsoft Skype for Business over virtual clients, wireless environments, and remote environments
- PowerShell, and/or other scripting tools experience required
- Experience implementing Voice, Video and Contact Center systems
List of Typical Responsibilities For an Unified Communications Resume
1
Responsibilities For Unified Communications Specialist Resume
- Commercial/Channel skills and the ability to manage in a multi-channel environment
- Contributes to efficient and effective program and system solutions through defining and implementing system and software requirements
- Experience working with ITIL and/or COBIT methodologies
- Experience in Cisco Unified Communications and Cisco Video & Conferencing operations
- One (1) year experience in one or more of the following: Microsoft Skype for Business, PBX, VoIP, Microsoft Exchange, Office365, RightFax FoIP, MiTel
- End User Support oversight ensuring excellent and timely delivery of direct, remote or in person technical support for internal customers
- Able to work in a fast-paced environment with tight deadlines and changing priorities
- Telecoms experience
- Work experience in a technology role with exposure to varying IT solutions and technologies
2
Responsibilities For Unified Communications Administrator Resume
- Work experience in a Unified Communications role within a complex environment
- Knowledge of grammar design and development. .Strong English language fluency required
- Five years’ experience in telecommunications to provide the technical and analytical background
- Experience with management software
- Proven track record with 1 or more Unified Communication capabilities, such as Cisco, Avaya, and/or Microsoft
- Experience in Voice, Video and Contact Center systems with a business perspective
- Experience with Cisco CallManager
3
Responsibilities For Unified Communications Architect Resume
- Experience with Identity Federation, SAML, and single sign on
- Experience with FedRAMP and DoD impact levels
- Experienced with administration of: Windows Server, Skype/Lync, and other Microsoft server and desktop technologies
- ITIL management experience, ideally service improvement, change management or release management
- Experience with Agile/Scrum/Kanban methodologies
- Excellent business communications; to customers and senior management
- Extensive experience leading multi-protocol voice gateway solutions to include SIP, H323, and/or MGCP design
- 6 yrs to 10yrs of relevant experience within Information Management
- Deliver service and operations for implemented solutions, which require a skilled expert
4
Responsibilities For Unified Communications Manager Resume
- Experience with Telecom, Telephony, OR Unified Communications
- Experience driving the successful completion of projects either in a technical, business analysis or management role over a sustained time period
- Experience with other enterprise collaboration tools, such as IBM Connections, SharePoint, etc
- Manage vendor relationships and cost effective hardware and software maintenance agreements with vendors
- Provide user level maintenance support for VTC and multi-media systems, and operate video conferences
- Experience with a cross-platform environment (Windows, Mac, Linux, iOS, Android)
5
Responsibilities For Technician Unified Communications Resume
- Excellent knowledge of Cisco IronPort’s (design, configuration, optimisation and maintenance)
- Experience with DoD UC
- Experience with DoD IA policies and architectures
- Testing, implementing, monitoring and tuning voice software/hardware to ensure optimum systems performance and highlight potential issues
- Supporting instant messaging and online meeting applications and functions, ideally through Skype for Business
6
Responsibilities For Senior Director, Unified Communications Resume
- Acting as an interface between the organization and suppliers/carriers/vendors regarding high level technical issues and carrier billing
- Understanding of the Converged Communications market, including IPT, legacy & IP-PBX, IMS, VOLTE, Interoperability, etc
- Understanding of Microsoft and/or UNIX environment including common suites and core business applications
- Understanding of: TCP/IP networking technology (switch, router, firewall), Reverse Proxy, Load balancers, Office 365, SIP, VOIP, Hyper-V, and SAN solutions
- Working knowledge of EMC² SMARTS monitoring suite
- Monitoring activity, service levels, and appropriately allocating resources to handle user incidents and requests
- Establishing and operating unified capabilities test facilities
- Working with vendors, clients, carriers and technical staff on unified capabilities implementation, optimization and ongoing management
7
Responsibilities For Consultant, Unified Communications Resume
- Conducting acceptance tests and commissioning communications systems and equipment
- Providing guidelines for training in the use and maintenance of voice equipment, systems and facilities
- Analyzing voice traffic data and providing recommendations on performance improvements to voice/network infrastructures as appropriate
- Deploying/managing SFB servers
- Engaging with the deployment and production management specialists responsible for the delivery of ‘UC’ services
- Streaming Video ( Live Webcast, VOD, IPTV, Digital Signage)
8
Responsibilities For Unified Communications Solutions Architect Resume
- Working knowledge of multiple UC and voice technologies would be an advantage
- Managing the configuration and maintenance of voice; data and video equipment
- Ensuring that trouble ticket items are Investigated and resolved and that necessary equipment repairs are performed
- Overseeing the resolution of circuit issues
- Ensuring that system logs and records are maintained
- Working knowledge of technology
9
Responsibilities For Microsoft Unified Communications Technical Implementation Owner Resume
- Working Knowledge with AudioCodes Mediants, Mediapacks and EMS
- Working with the operations team to handover support tasks
- Understanding the impact of a globally distributed infrastructure with a broad range of network latencies
- Troubleshooting and support of complex UC deployments
- Engaging with the Deployment and Production Management Specialists, responsible for the delivery of ‘UC’ services
- Configuring and setting up unified messaging Dial plans / Mailbox policies / UM Auto Attendants
- Configuring and Setting up federation with external domains
- Configuring and Setting up Skype clients for Mobile devices
- Configuring and troubleshooting Skype to Phone / Skype to Skype calls
10
Responsibilities For Unified Communications SME Resume
- Troubleshooting Public IM connectivity, Address Book issues, online meeting in Lync
- Testing of Disaster Recovery plans
- Providing fourth level support for the global unified communication environment. (Including a need to be occasionally on call)
- Providing engagement oversight and steering strategic direction leading to a “Likely to Recommend” outcome
- Ensuring alignment with the Complex Solutions Project Manager and Delivery Partners
- Working knowledge of Office-365 and Microsoft Collaboration suite
- Responsible for managing and maintaining all aspects of the enterprise-wide server infrastructure as well as leading and mentoring supporting staff
- Knowledge in Microsoft Exchange messaging including troubleshooting, system monitoring, and administration
- In-depth knowledge of the various UCC technologies including IP Telephony, Instant Messaging/Presence, Video Conferencing, Web Conferencing
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