User Experience Researcher Resume Sample
Valentin Wunsch
9896 Mohr Overpass,
Boston,
MA
+1 (555) 943 4429
Work Experience
Senior User Experience Researcher
03/2016
-
PRESENT
New York, NY
- Drive research efforts on major projects that cross business orgs, with significant impact on the business: planning, conducting, analyzing, or presenting user research studies
- Utilize a range of different methods, including contextual field studies, participatory design sessions, and concept and user experience evaluations – maybe even create some new ones along the way!
- Help inspire and influence experiences that become a meaningful part of our users’ daily lives – including your own friends and family
- Confirms we are designing and building products that meet our user’s needs
- Experience in the role of a senior user experience researcher, defining and executing research that is able to measure the usability of digital interfaces and provide insights into possible ways to improve that performance, and defining and executing research that is able to identify user needs, both met and unmet
- Up to 2 years of experience demonstrating ability to translate customer needs and wants, attitudes, and behaviors into business requirements
- This is an opportunity for the right individual to have a powerful voice in how we study design and leverage existing feedback mechanisms at Nest: experimentation, testing, prototyping, field trials and market research
- Design and execute key studies at all phases of the design process, usability is a priority
User Experience Researcher
12/2011
-
12/2015
Houston, TX
- Computer skills in Mac and PC environments, including digital design tools and web languages (i.e. DHTML, CSS, JSP, Javascript and basic understanding of databases, programing, Photoshop and Illustrator)
- Experience developing within responsive .js frameworks and be familiar with agile, iterative design methodologies
- Excellent oral/written communication, analytical and interpersonal skills to effectively work with all levels within the organization
- Supervision of external vendors and/or service providers
- Able to work on weekends and holidays to facilitate key site updates or emergency changes
- Identify and prioritize customer needs, pain points, and values through actionable research that can inform both tactical product development and strategic business efforts
- Serve as customer SME consultant to UX, PdMs, and other key stakeholders and teams
iXp Intern, User Experience Researcher
08/2006
-
06/2011
Chicago, IL
- Work with Designers, Engineers, and PMs to select strategic research topics
- “Tell the User’s Story” internally by creating a coherent narrative across studies
- Work with Product Marketing to incorporate data from market studies into the design process
- Present research findings to key product executives regularly, including CEO
- Effectively collaborate and partner closely with teams and stakeholders across Macy’s and Bloomingdales
- Serve as a subject matter expert on our customers’ behaviors, needs, and values
- Designs studies that address both user behavior and attitudes
- Independently leads activities to define scope, goals, methodology, and participant criteria; recruit and schedule participants, moderate research sessions, analyze results, and report actionable findings to stakeholders
- Conducts research using a wide variety of qualitative methods (with a strong understanding of quantitative methods)
Education
The University of Alabama
2001 - 2005
Bachelor's Degree in Human Factors
Professional Skills
- Excellent spoken and written communications skills; strong data visualization skills desired
- Outstanding written and verbal communication skills in English. Strong analytical and presentation skills
- Problem solving and analytical skills as well as strong written, verbal, interpersonal and presentation/facilitation skills
- Proven ability to work with others in a consultative capacity, including excellent interpersonal skills and the ability to forge strong working relationships
- Strong user experience design skills and thought process as demonstrated in portfolio
- Strong user research skills, including research experience across different methods, with both qualitative and quantitative methodologies
- Strong results-orientation combined with excellent judgment and problem-solving skills
How to write User Experience Researcher Resume
User Experience Researcher role is responsible for research, interpersonal, design, presentation, analytical, collaboration, organizational, organization, leadership, teamwork.
To write great resume for user experience researcher job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For User Experience Researcher Resume
The section contact information is important in your user experience researcher resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your User Experience Researcher Resume
The section work experience is an essential part of your user experience researcher resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous user experience researcher responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular user experience researcher position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative User Experience Researcher resume experience can include:
- Collaborate with UXA and project teams to construct design prototypes, evaluate, and incorporate results directly into design iterations and product decision-making
- Strong oral, written and presentation communication skills; can present findings concisely and effectively
- Effective written and verbal communication skills as well as interpersonal skills
- Demonstrated observation skills and moderating experience
- Work with others, have excellent interpersonal skills and the ability to build strong working relationships
- Solid interpersonal, negotiation and collaboration skills; very strong written and verbal communication
Education on an User Experience Researcher Resume
Make sure to make education a priority on your user experience researcher resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your user experience researcher experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in User Experience Researcher Resume
When listing skills on your user experience researcher resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical user experience researcher skills:
- Work with others in a consultative capacity, including excellent interpersonal skills and the ability to forge strong working relationships
- Good technical background, expertise in writing high quality policy, process and procedure documents & strong presentational skills
- Awesome presentation and storytelling skills – able to effectively communicate findings to nearly any audience
- Working as an User Experience Researcher, with proven background in research methodology, analytic skills and communication of research insights
- Solid time management and prioritization skills; ability to manage multiple projects simultaneously, at various stages of their development
- Innate ability to prioritize, excellent project management skills
List of Typical Experience For an User Experience Researcher Resume
1
Experience For Senior User Experience Researcher Resume
- Excellent presentation skills with the ability to communicate user-centered design concepts to engineering, design, management and executive teams
- Detail oriented, with strong organizational skills and comfortable multi-tasking
- Strong organizational skills; ability to work autonomously or in teams
- Understanding of UX design & information architecture skills
- Proven experience in complex engineering or scientific domains
- Effectively utilizes different methodologies (qualitative and quantitative)
2
Experience For Lead User Experience Researcher Resume
- Effectively communicate research results to game teams (verbal and written reports), provide recommendations and ongoing design consultation
- Research the quality, effectiveness and customer experience of the team’s supportive content, such as help documentation, e-learnings and tutorials
- Defines and implements effective and efficient processes and tools for developing usable and satisfying product experience
- Professional experience in the user experience field, at least four of which are in UX research
- Team facilitation and collaboration skills
- Experience working with research vendors, quoting, creating purchase orders, and working with teams around the globe
- Experience planning, conducting, analyzing, and presenting the results of UX research with various methodologies
- Fluency in documenting user research via stakeholder mapping, personas, and user experience mapping
3
Experience For Principal User Experience Researcher Resume
- Experience using web and/or speech application analysis tools (e.g. Google Analytics, Webtrends, Nuance Application Reporting.) is required
- Experience in designing and running both formal and guerrilla usability tests
- Experience training and mentoring others in UX research methodologies and best practices
- Design and deliver wireframes, user stories, prototyping and user-testing experiences for digital enterprise products
- Capable of mentoring one or more User Experience researcher I, II, or III
- Experience in testing for users with diverse abilities
- Collaborate with product managers, engineers, and UX to identify, prioritize, and plan user research in a fast-paced, rapidly changing environment
- Skilled in all forms of usability testing; formative, summative, in-person, and remote
4
Experience For Associate User Experience Researcher Resume
- Experience with user needs assessment methods; interviewing and user surveys
- Professional experience conducting user research
- MS-level (or equivalent) experience using qualitative and quantitative research methods
- Find opportunities to improve the user experience and better serve business needs using site analytics and independent research
- Experience with prototyping tools such as UXPin, Axure, Invision, Balsamiq
- Experience using video to improve communication
- Experience working with Team to build complex enterprise applications
- Work with other researchers, designers, product managers, and engineers to prioritize research opportunities in a fast-paced, rapidly changing environment
5
Experience For App User Experience Researcher Resume
- Have 3+ years of experience with multiple user research methods and techniques (walkthroughs, testing, interviews, surveys)
- Experience conducting research within a product organization, in-house or at an agency
- Proven track record presenting qualitative narratives supported by quantitative learnings
- Experience evaluating global web and mobile e-commerce solutions
- Help to continuously prioritize and recommend research opportunities to the team in a fast-paced, rapidly changing environment
6
Experience For Product & User Experience Researcher Resume
- Experience conducting user research for software products, web applications and/or complex websites
- Proactivity and ability to prioritize time when juggling multiple projects
- Work in a fast-paced environment with competing priorities
- Evidence of ability to explore customers’ needs and adapt the provision of UX research and testing accordingly to ensure a quality service is delivered
- Prioritise research opportunities in a fast-paced, rapidly changing environment
- Experience doing user research in the tech industry
- Establish and maintain research standards, principles and patterns to be used across all channels and experiences
- One (1) years of UX professional research experience in software/web applications OR
- Proven track record of guiding product direction with actionable insights and recommendations
7
Experience For IT Lead User Experience Researcher Resume
- Hands on experience in User Research and Usability Testing/Analysis
- Experience using Morae, Ovostudios, or any other usability logging software
- Experience researching websites, software applications,interactive spaces, games, and / or mobile applications
- Experience with financial domains is an advantage
- The drive to continuously improve our customers’ experience
- Experience synthesizing and evangelizing complex research studies
- Experience in an industry setting conducting quantitative and qualitative research
- Two to three years of experience conducting user research for video games
- Experience with R, SPSS, or similar statistical programming language
8
Experience For iXp Intern, User Experience Researcher Resume
- Experience practicing user or design research
- Industry work experience in an applied research setting in Indonesia
- Performs validation usability testing to determine whether features and products have met business and usability objectives
- Experience in SQL and a programming language commonly used for data manipulation (and computational statistics such as Python, R, and/or MATLAB)
- Experience with generating and executing research plans, coordinating work on multiple projects
- Proven track record using research to impact product direction and vision
- Work with product managers, designers, developers and partners to prioritize Change Healthcare’s research needs in an exciting, growth-driven environment
- Thorough knowledge of User Experience and Usability research techniques
9
Experience For Intern, User Experience Researcher Resume
- Support user validation of our design language library to guide the cross-business unit design of our products,
- Experience in contextual inquiry and customer field research
- Strong familiarity with literature on HCI theory and practice, particularly design principles and patterns
- Develop and document user interface design recommendations based on outcome of research; communicate to user experience design team
- Good at interpreting data and numbers into actionable insights and suggestions
- To ensure visual designs truly represent the users’ needs and validate these accordingly
- Understand UX product research questions and prioritize and consider the best methodology to answer questions
- Experience with Power BI, QlikView, Tableau, etc. or other 3rd party data visualization application
- QA experience and/or certifications
10
Experience For User Experience Researcher, Senior Resume
- Conduct independent research on multiple aspects of products and experiences
- Validate concepts and designs at all stages with customers and partners
- Collecting, entering, transcribing, processing, and/or verifying study data
- Running participants through different protocols, including instructing and debriefing participants
- Planning user research activities (working with participant recruiters to schedule study sessions, setting up the usability lab and finalizing study plans)
- Analyzing, interpreting and summarizing existing research reports and data (both internal and external)
- Planning, designing and conducting the usability testing process
- Creating reports (including creating graphs, highlight videos, slide decks, etc.)
- Participating in design thinking based-sessions and conducting the user research
List of Typical Skills For an User Experience Researcher Resume
1
Skills For Senior User Experience Researcher Resume
- Strong analytical problem-solving and decision making skills
- Strong analytical problem solving, decision-making, and leadership skills
- Case studies demonstrating strong critical-thinking skills in the research process
- Experience leading user experience research projects in the gaming or mobile app space, or equivalent relevant experience
- Help deliver cutting edge user experience (human factors, usability, cognitive engineering, etc.) skills and services to the relevant categories
- Strong communications (written and verbal), negotiation, and problem-solving skills
2
Skills For Lead User Experience Researcher Resume
- Strong written and verbal communication skills with the ability to engage your team in research and taking action
- Highly developed organizational skills, including the ability to prioritize tasks and meet deadlines with a quick turnaround
- Excellent communication, presentation, and analytical skills including the ability to communicate complex, interactive design concepts clearly and persuasively
- Strong analytical thinking skills, and ability to interpret qualitative findings into common themes
- Excellent critical-thinking and data analysis skills
- Strong moderation skills in user sessions either 1:1 or group
- Strong project management skills and track record of delivery
3
Skills For Principal User Experience Researcher Resume
- BS/BA with 0-1 years of experience or MS/MA with 0-1 years of experience. MS/MA with 0-1 years of experience
- Innate sense of curiosity, excellent interpersonal, communication, negotiation and collaboration skills
- Strong observation, interaction and facilitation skills
- Excellent analytical skills, able to review and synthesize large amounts of information and distill into meaningful insights
- Effective interpersonal, communication, negotiation, and collaboration skills
- Excellent presentation skills and the ability to tailor the message to various audiences
4
Skills For Associate User Experience Researcher Resume
- Demonstrated experience in user research or user experience design
- Possession of excellent interpersonal and analytical skills, including multi-tasking on multiple projects simultaneously
- Experience in user experience design, interaction design, UX research, UX strategy, Customer experience research, HCI or Human Factors
- Effective interpersonal, negotiation and collaboration skills
- Solid negotiation skills across a variety of audiences; can successfully advocate among peers and to executive leadership
5
Skills For App User Experience Researcher Resume
- Strong organization skills required to manage multiple efforts
- Experience with at least 3 years of hands on experience in User Experience Research and Usability Testing/Analysis
- Strong written and oral communication skills to drive product improvements
- Strong analytical thinking skills and agility with technical topics
- Proposing and executing research initiatives and communicating these effectively
- Translating service channel data into an understanding of 1) user experiences, and 2) system effectiveness
- Training or work experience as designer (in addition to research experience/education)
- Proven experience in identifying research needs, matching those needs to the right methodologies, and aligning them with business strategy
6
Skills For Product & User Experience Researcher Resume
- Proven experience in identifying research needs, matching those needs to research methods, and aligning approach with overall business strategy
- Experience conducting qualitative in-lab and remote research, including experience integrating research into product designs
- Demonstrated experience producing paper and digital prototypes for testing
- Relevant work experience, including experience integrating user research into product designs and design practices
- Two or more years of experience planning and conducting concept validation activities such as usability tests, interviews, focus groups, and contextual inquiry
- Hands-on experience with: usability testing, paper prototype testing, concept validation, field research, and survey design
- Experience using Morae, UserZoom, and Validately; understanding of Photoshop, InVision, Axure
- Experience using a wide range of user experience research software and tools (e.g., Usertesting.com,Medallia, Verint, Qualtrics)
- Works closely and effectively with the other PD researchers, the broader PD team, Product Management, and Engineering; knows when to seek help
7
Skills For IT Lead User Experience Researcher Resume
- Usability testing and user experience research experience
- Strong experience and understanding of different UX research methods and when to apply them to achieve the results
- UX Research / Digital Interaction experience with consumer facing digital products, websites and mobile experiences
- Experienced UX design practitioner who understands, and can judiciously employ, good UX design practices, consistency and clarity in all output, including
- Significant UX Research / Digital Interaction experience with consumer facing digital products, websites and mobile experiences
- Demonstrated ability to prioritize and manage multiple projects with varying degrees of complexity with significant financial implication
8
Skills For iXp Intern, User Experience Researcher Resume
- Can demonstrate an understanding of a range of user research methods and a solid grasp of contemporary trends in Web and app design
- Can demonstrate an in-depth understanding of a range of user research methods and a solid grasp of contemporary trends in Web and app design
- Demonstrated experience and comprehensive understanding about Indonesia
- Apply statistical skills for analyzing data collected
- Proactively identifies and solves problems, improves personal skills, and assists team members
- Work experience in user experience research with a portfolio showcasing your work
- Challenge yourself and perfect your research and analysis skills
- Extensive experience as User Experience practitioner
9
Skills For Intern, User Experience Researcher Resume
- Work experience in a User Experience Researcher Role
- Confident and persuasive oral and written communication skills (especially to summarize large sets of data)
- Experience in user experience research and design
- Can demonstrate experience adapting to change, and be able to hit the ground running
- Effectively collaborate with cross-functional partners to drive multiple research projects at pace and scale
10
Skills For User Experience Researcher, Senior Resume
- Or work experience as a member of a user-experience research team in a technology-centered company
- Foundational understanding of and experience with ethnographic, contextual inquiry, generative/exploratory research techniques would be strongly favored
- Effectively communicate results to game teams (verbal & written reports), provide recommendations and ongoing design consultation
- Experience in user experience design, interaction design, UI design, UX research, usability and/or related field
- Communicate effectively, facilitate meetings and influence at all levels of the organization
- Five (5) years direct experience with user experience research methodologies such as card
List of Typical Responsibilities For an User Experience Researcher Resume
1
Responsibilities For Senior User Experience Researcher Resume
- Excellent written and verbal communication skills with ability to clearly articulate and present complex concepts to varying audiences
- Excellent communication, presentation, interpersonal and analytical skills and ability to multitask multiple projects at a time
- Proven background in research methodology and analytical skills
- Experience planning, running, and reporting usability tests in various formats including in-person, remote, moderated and unmoderated
- Experience planning, conducting, and analyzing qualitative research
- Previous experience identifying, onboarding, and managing external research, translation, transcription, and tools vendors
- Experience running usability tests and conducting usability research (in person and remote)
2
Responsibilities For Lead User Experience Researcher Resume
- Experience with rapid prototyping and working in an Agile environment
- Build trust by simply explaining research methods and results, and inspire change by providing strong, actionable recommendations
- Experience using design thinking approaches in product design and research
- Proficient with design tools such as Photoshop, Illustrator, Sketch and good understanding of prototyping tools (Axure, HTML/JavaScript)
- An obsession with understanding how to make amazing experiences for human beings
- Experience with desktop and mobile app research tools (e.g. usertesting.com, Lookback.io) for moderated and unmoderated remote usability testing
- Previous experience conducting research in APAC, EMEA, LATAM, SEA, and working on products with global impact
- Strong working knowledge of statistics, survey design, interviewing, and the principles of experiment design
3
Responsibilities For Principal User Experience Researcher Resume
- Experience with encoding and analyzing data
- Demonstrate excellence in user research process, communication, and industry leading research techniques
- Design and conduct research studies on various projects ranging from front-end exploratory research to concept validation
- Experience conducting user research for video games on console or PC platforms
- Work with designers, product managers, engineers and research managers to prioritize research opportunities in a fast-paced, rapidly changing environment
- Reliable test-plan management, skillful session facilitation, and clarity in communicating research methods and outcomes
- Identify consumer insights and then innovate on the consumer insights to provide new-to-the-world experience enhancing solutions
4
Responsibilities For Associate User Experience Researcher Resume
- Work with Designers, Product Managers and Engineers to prioritize research opportunities in a fast-paced, rapidly changing environment
- Work with extended team to prioritize research opportunities in a fast-paced, rapidly changing environment
- Ensure the validity of research methods for accomplishing the research objectives
- Contributes to continuous improvement of the User Experience community at K12 and proactively supports knowledge-sharing within and outside the UX team
- Experience conducting formal research
- Experience with UX Research tools like the OptimalSort, Treejack, UserZoom, UserTesting.com, or other tools
5
Responsibilities For App User Experience Researcher Resume
- A portfolio demonstrating user research experience
- Solid rapid ideation using pencils, dry-erase makers, post-its and MacBook Pros
- Experience in design-thinking methodology and workshop facilitation
- Experience teaching research best practices within a corporate environment
- Usability testing and user experience research within a lab environment
- Experience with user research supporting accessibility
- Experience conducting qualitative in-lab and remote research
- Communicate frequently with the UX Research Manager about activities and priorities across the team
6
Responsibilities For Product & User Experience Researcher Resume
- B.A/B.S. in Anthropology, Psychology, Social Science or a related field or equivalent work experience
- Experience storytelling with data verbally and visually (Required)
- Experience with Agile software development methodologies, preferable
- Support user experience activities for key projects within TTi Floorcare- North America
- Strong ability to draw recommendations from research insights
- Working knowledge of tools such as Qualtrics, Foresee and Usertesting.com
- Recruiting and managing study participants
- Remaining up-to-date and knowledgeable about lab hard- and software and assisting UX researchers in the deployment thereof
- Designing and fielding surveys
7
Responsibilities For IT Lead User Experience Researcher Resume
- Understanding of modern software architectural principles, including APIs and micro services
- Working knowledge of secondary research methods, including desk research, market research firms and other vendors
- Leading user research preparation activities
- Creating summary documentation for group presentations
- Communicating with external vendors and third-party providers, such as participant recruitment firms
- Communicating findings from the studies to the research lead and other stakeholders
- Own individual research projects, including designing, setting up, analyzing, and presenting qualitative usability and human factors studies
8
Responsibilities For iXp Intern, User Experience Researcher Resume
- Uccess leading user research projects with all aspects, including study design, recruiting, moderation, analysis, reporting
- UX research (usability testing, interviews, surveys, contextual inquiry, rapid-prototyping, heuristics, card sorting, high/low fidelity prototyping)
- Assist in preparing user research activities (working with the recruiters to schedule study sessions, setting up the usability lab etc.)
- Create testing/interview scripts and coordinate recruiting and session scheduling
- Support ongoing UX research work - by running or moderating qualitative research such as usability studies, in-home visits, and human factors evaluations
- Fully execute research projects from initial kick off, to fielding/interviewing, to sharing findings as a primary researcher
9
Responsibilities For Intern, User Experience Researcher Resume
- Ready to bring your best in solving problems for customers through UX and Systems Engineering practices
- Conduct empathy interviews, quantitative and qualitative user testing and analysis adhering to an overall research methodology created by USERLabs leadership
- Keep an overview of all relevant content necessary for usability tasks and organize a library of user research templates and patterns for use by the group and others
- Help the team to standardize its approach to empathy interviews, benchmark analysis, and usability testing and facilitate communication with design and product teams
- End-to-end management of all aspects of user research (research design, recruiting, moderation, analysis, reporting)
- Assist with participant recruiting and scheduling
- Design and conduct user research studies, including surveys, in-depth interviews, field studies, focus groups, and concept/prototype testing
- Conduct project intake, determine testing methodology, create testing plans, conduct kick-offs, engage external vendors, conduct research, report out findings
- Plans user research activities such as participant recruiting and scheduling, materials production, lab preparation, and other logistics
10
Responsibilities For User Experience Researcher, Senior Resume
- Work across the business to develop channels for both accessing and disseminating customer insights and research findings
- Lead and direct internal design and software teams to ensure that the need for user testing is understood and user testing designed accordingly
- Produces tuning reports that include a detailed analysis of areas in our self-service applications needing improvement and include recommended enhancements
- Use storyboarding, task analysis, competitive analysis, card sorting, and other user research tasks to capture and develop user requirements
- Focus on conducting project-based research, including explorative field research, usability tests, user interviews, and short surveys
- Coordinate and support product teams in conducting usability testing on projects and at the annual Emerson Global User Exchange
- Plan with internal design and software teams to ensure that the need for user testing is understood and user testing designed accordingly
- Work with UX designers to define research goals, participant recruiting criteria, methodologies, reporting requirements and more
- Carryout User Testing in our Lab facility, including vehicle simulator base studies, desktop based studies, remote reviews and even focus groups when relevant
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