Vendor Management Analyst Resume Sample
Tad Kunze
14224 Gutmann Crossing,
Houston,
TX
+1 (555) 811 1320
Work Experience
Senior Vendor Management Analyst
06/2015
-
PRESENT
San Francisco, CA
- Monitor RealEC website and reports on a daily basis
- Follow up with Providers on past due orders and appraisals needed for closings
- Assist processing team with escalated title reviews
- Assist with escalated vendor service concerns
- Promote a positive image of BMO Harris Bank N.A. to mortgage loan officers and their customers by displaying a professional appearance and behaviour
- Medical Claims Processing Experience is Required
- Ensures vendor conformity to the company's operational processes and management guidelines
Vendor Management Analyst
10/2010
-
01/2015
Chicago, IL
- Facilitating the identification and collection of provider agreements across the enterprise
- Work with team members, vendors and department managers to identify gaps, errors and controls necessary
- Analyze large populations of data to help identify relevant information
- Provide timely research/responses and ad-hoc support to various departments
- Assist with maintaining the delivery of daily reporting by running the reporting scripts for daily distribution
- Perform Monthly Business Reviews with Vendor and Business Partners
- Operations/Vendor Management Liaison
- Manage the relationships with all operational vendors, including day to day interaction, quality and cost effectiveness
IT Vendor Management Analyst
07/2006
-
08/2010
Detroit, MI
- Responsible for full vendor matrix, including inputs and monthly/yearly updates as necessary
- Assist in the vendor procurement process
- Ensures accuracy of Standard Operating procedures (SOP) as it relates to vendor management and all related functions
- Responsible for vendor accruals and vendor spend reporting
- Manage monthly expense & forecast reporting
- Ops to finance requests for data/questions (costs, financial solvency, etc.)
- Manage adhoc projects and requests for COB & PI including, budgeting, expenses, and cost reduction related items
- Budget/Forecasting & Cost Containment
- Assist with operations budget & forecasting processes
Education
University of Connecticut - Stamford Campus
2000 - 2005
Bachelor's Degree in Business
Professional Skills
- Excellent level of personal organization, collaboration skills, and strong oral/written communication skills
- Excellent level of personal organization, collaboration skills, and effective oral/written communication skills
- Experience in identifying and delivering process improvement projects in a complex operating environment using strong relationship building skills
- Strong Relationship Management skills including the ability to interact effectively with Strategic Sourcing
- Strong team player, able to work in a virtual, global team in a matrix organization with strong interpersonal skills
- Excellent interpersonal skills to effectively build relationships and work with senior managers
- Excellent organizational and documentation skills to prioritize projects and multi task
How to write Vendor Management Analyst Resume
Vendor Management Analyst role is responsible for analytical, interpersonal, business, reporting, communications, procurement, training, excel, organizational, security.
To write great resume for vendor management analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Vendor Management Analyst Resume
The section contact information is important in your vendor management analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Vendor Management Analyst Resume
The section work experience is an essential part of your vendor management analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous vendor management analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular vendor management analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Vendor Management Analyst resume experience can include:
- Solid problem-solving skills with the ability to define problems, collect data, establish facts, set appropriate priorities and draw valid conclusions
- Strong analytical skills with previous experience using data/information to develop analyses, recommendations and reports
- Effective consultation, conflict resolution, and influencing skills
- Demonstrates a “thirst for knowledge” and curiosity that motivates a desire for learning new skills, systems, and operational processes
- Strong PC skills, including MS Office (Word, Excel, & PowerPoint), are required
- Demonstrated project management skills to include organization, planning, and execution
Education on a Vendor Management Analyst Resume
Make sure to make education a priority on your vendor management analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your vendor management analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Vendor Management Analyst Resume
When listing skills on your vendor management analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical vendor management analyst skills:
- Excellent problem-solving skills and ability to use good judgement to make decisions
- Strong analytical, problem-solving and reporting skills
- Strong analytical and problem solving skills to resolve issues timely and using sound judgment to improve processes and drive change
- Strong verbal and written communication skills and adept to report writing and presenting findings
- Exceptional at networking along with possessing strong analytic skills
- Strong analytical skills with ability to analyze information into conceptual problem solving solutions to support decision making
List of Typical Experience For a Vendor Management Analyst Resume
1
Experience For Senior Vendor Management Analyst Resume
- Excellent interpersonal skills to effectively build relationships and be a team player
- Experience designing business processes, process design/change management skills/aptitude is desirable
- Excellent communication skills – both listening as well as verbal and written communications
- Good inter-personal skills with an ability to work in a culturally diverse environment and teams
- Have good stakeholder management and facilitation skills
- Excellent relationship and interpersonal skills across various levels within an organisation and with external stakeholders
2
Experience For IT Vendor Management Analyst Resume
- Strong spreadsheet skills required
- Strong computer skills (Access, Excel, Outlook, Word). Self-reliant and able to motivate others
- Knowledge and skills to participate and be effective in vendor interactions and vendor management with industry suppliers
- Taking responsibility for personal growth and development, building on and applying existing knowledge while gaining new knowledge and skills
- Outstanding written and verbal communication skills, with the ability to articulate information at all levels of the organization
- Purchasing or 1+ year of Vendor Management experience, demonstrating proven track record of reducing costs, while maintaining quality
- Consultative skills such as envisioning a desired outcome and developing solutions to achieve that outcome
- Sound analytical, judgment and decision-making skills
3
Experience For Enterprise Contracts & Vendor Management Analyst Resume
- Skills in dealing with offshore partners and communication
- Communication Skills – Ability to interact confidently on teleconference and through email with Client and Service Provider Personnel
- Negotiate and collaborate effectively with internal and external personnel
- Experience in vendor management analysis or other directly related experience
- Analytical skills to support and enhance procurement strategy and goals
4
Experience For Senior IT Sourcing & Vendor Management Analyst Resume
- Experience in a business environment dealing with budgets, invoicing, accounting / finance, contract management, process flows and / or strategic planning
- Proven success creating, implementing, and executing transformational strategy
- Strong understanding of information technology and contracts related to software licensing, infrastructure, and staff augmentation services
- History / experience in managing complex projects and working as a team lead with minimal direct supervision
- Effective at shaping and responding to Requests for Proposals (RFPs)
5
Experience For IT Sourcing & Vendor Management Analyst Resume
- Experience in a business environment dealing with budgets, invoicing, and contract management and / or process flows
- Experience in managing projects and working as both a team member and a sole contributor
- Experience in a business environment dealing with budgets, invoicing, and contract management and /or process flows
- Experience working in a large consulting environment
- Experience preparing and delivering informal and formal presentations to own team, department, other IT teams and business partners
- B.S. of work experience in the information technology or strategicsourcing field
- Three to five years’ experience performing vendor management function required
- Relevant experience (I.T., finance, supply chain, sourcing/procurement)
- Build and maintain effective working relationships at all levels of an organization
6
Experience For Senior IT Vendor Management Analyst Resume
- Strong business ethics surrounding access to confidential information
- Comprehensive understanding and experience with market areas such as Property, HR, Consultancy, Legal, Finance
- Experience in operations, performance management, metric development and monitoring
- Strong client relationship building and customer service
- Demonstrated knowledge and use of business reporting tools such as Micro Strategies, BI Query, Microsoft Office Tools
- Tatistical Analysis/Reporting experience
- Experience/working knowledge of Vendor engagements and relationships
- Review service invoices for validity and accuracy and approve invoices for payment
- Strong technical understanding of cloud architecture, security challenges, and associated mitigations
7
Experience For Contracts & Vendor Management Analyst Resume
- Support the identification of industry trends in effective supplier relationship management and identifies improvements for Sun Life
- Experience with managing and/or facilitating team meetings comprised of suppliers and internal stakeholders
- Experience coordinating projects, programs or supporting multiple portfolios and LOBs
- Experience working on negotiations and all related activities in various categories (software, professional services)
- Vendor Management and Contracts Management experience
- Work independently, prioritize tasks and support the team
8
Experience For Cost & Vendor Management Analyst Resume
- Strong proficiency with SharePoint and MS-Office Suite (Excel, PowerPoint, Word, Visio), ability to work on databases and report generation
- Experience with e-procurement systems
- Operate within a high volume, time sensitive environment
- Strong negotiation and conflict resolution capabilities
- Experience managing vendor contracts and analyzing financial data
9
Experience For Lead Vendor Management Analyst Resume
- Experience with Cognos, Tableau or Data Visualization
- Experience in an analytical position required
- Experience in inventory and/or fulfillment management required
- Self-starter with a strong drive to get to the root cause and ability to work cross functionally
- Experience with metrics to monitor business satisfaction with vendors and to reevaluate business needs
10
Experience For Vendor Management, Analyst Resume
- IT Vendor Management experience
- O 2+ years of experience in an inbound/outbound call center
- Experience in project management and vendor negotiation
- Three years of experience in vendor management, procurement or finance
- Validates that suppliers’ delivery meets business expectations for timeliness, quality and service
- Advising and assisting in resolving ORC issues as needed
List of Typical Skills For a Vendor Management Analyst Resume
1
Skills For Senior Vendor Management Analyst Resume
- Detail oriented with strong planning, organizational, interpersonal and negotiation skills
- Strong business planning skills, able to drive change
- Strong procurement and sourcing analytical skills
- Strong problemsolving skills
- Strong MS Office skills - including PowerPoint and Excel
- Strong computer skills (SharePoint, Excel (e.g. Pivot Table and vLookup), Outlook, Word, PowerPoint, SAP, ServiceNow)
- Enhancing job skills through quality process improvement and tools training / certification
- Communicating effectively up, down, and across the ITS organization
- Reporting and dashboard skills
2
Skills For IT Vendor Management Analyst Resume
- Advanced analytical and problem solving skills to resolve issues timely and using sound judgment to improve processes and drive change
- Proven experience in developing and managing internal and external business relationships
- Advanced complex reporting & analysis skills
- IT vendor management experience including relevant IT experience required
- Proficient computer skills in programs including, but not limited to Word, Excel, PowerPoint, Internet, and e-mail programs
3
Skills For Enterprise Contracts & Vendor Management Analyst Resume
- Strong procurement / sourcing experience preferably in supplier management and / or Supplier Relations Office (3 years)
- Prior work experience in Accounting, Compliance, or Audit
- Advanced written & verbal communication skills
- Manage attendance and participation and provide oversight to ensure the TD/Vendor governance framework is being executed effectively
- Building and maintaining effective relationships throughout organization to advance Performance Excellence
- Prioritizing multiple responsibilities in a fast-paced environment under tight deadlines
4
Skills For Senior IT Sourcing & Vendor Management Analyst Resume
- Maintaining evidence of due diligence and risk/control assessments
- Demonstrates aptitude for identifying and interpreting vendor outsourcing risks and mitigations including key contract terms, deliverables and obligations
- Experience developing presentations and presenting to management and other internal groups
- Experience conducting and driving RFI/RFP/RFQ processes
- Experience in drafting and managing supplier contracts and service level agreements
- Experience in creating gathering requirements for RFP/RFI/RFQ’s
- Experience in establishing and maintaining new Supplier relationships
5
Skills For IT Sourcing & Vendor Management Analyst Resume
- Experience in producing and presenting Workstream and Service Delivery information
- Experience in a business environment dealing with budgets, invoicing, and contract management and / or process flows
- History / experience in managing projects and working as both a team member and a sole contributor
- Responsible for managing multiple functions, including accountability for effective and efficient processes and services
- General knowledge of banking with at least 3 years banking experience
6
Skills For Senior IT Vendor Management Analyst Resume
- Experience running and developing management reports
- Vendor, operations and/or analytical experience (Desired within consumer banking/ Financial Services)
- Experience analyzing financial data
- Comprehensive understanding and experience with market areas such as Human Resources, Risk, Property and Shared Services
- Software license management experience, understanding of terms and specification of usage rights
7
Skills For Contracts & Vendor Management Analyst Resume
- Experience in a multi-tasking office environment required
- Five to eight years’ experience performing vendor management function required
- Accounts Payable experience required including knowledge of A/P policies and procedures (Best Practices)
- Flexible to work in shifting schedules, primarily in Mid Shift and render overtime when there is a strong business need
- Preferably with a valid US Visa for potential training opportunities
- Experience negotiating contracts with third parties
8
Skills For Cost & Vendor Management Analyst Resume
- Data collection/gathering, analysis, visualization experience with standard tools
- Develop and maintain strong working relationships with business partners and actively represent the VM with the other cross functional teams as necessary
- Experience in Vendor Management, Auditing, Compliance, or Regulatory Reviews
- Experience in sourcing automation and information management technology
- Demonstrated ability to perform intermediate - advanced Microsoft Excel and Microsoft Access functions, or working with relational databases
- Experience collaborating with internal and external partners relative to and continuous improvement initiatives
9
Skills For Lead Vendor Management Analyst Resume
- Strong working knowledge of vendor governance process
- Previous experience with Reporting Analytics (i.e. Business Objects, Microsoft Access)
- Extensive Supplier management experience within a technology outsourcing environment
- Experience of working in an Operational Technology environment with focus on Service
- Experience in assessing quality of Supplier services
- Experience in measuring Supplier efficiencies
10
Skills For Vendor Management, Analyst Resume
- Experienced in delivering operational input to contract negotiations
- Experience in operating in a relevant level role
- Experience of working for an MSP (Managed Service Provider)
- Transactional Purchasing Experience (desired)
- Experience and understanding of IT disciplines, standards and best practices
- Experience with SAP; knowledge of Procurement and Accounting-related SAP modules
- Consistently and positively contribute in a fast-paced, changing work environment as well as the ability to prioritize tasks and manage work time efficiently
List of Typical Responsibilities For a Vendor Management Analyst Resume
1
Responsibilities For Senior Vendor Management Analyst Resume
- Drive and improve the vendor management application tools and database. Implement tools with which to track, maintain and evaluate SLAs. Lead integration to Partner’s tools into vendor SLA management tool
- Excellentpresentation skills (creation and oration)
- Experience in the call center environment, preferably with care call centers. Experience with CRM package and IVR technology
- Proven ability to prioritize and manage multiple tasks with high flexibility to a successful conclusion
- Communicate clearly and to influence effectively. Fluency in English, both written and spoken. Any other language is considered an advantage
- Develop and maintain strong working relationships with business partners and actively represent the VMO with the other cross functional teams as necessary
- Provide summaries and recommendations for Legal’s review and validation.
- Vendor management & financial analysis experience is required
2
Responsibilities For IT Vendor Management Analyst Resume
- Validate funding/budget that can be appropriated for every purchase
- Calculate, review, and validate invoices ensuring that all information is accurate
- Effective customer service orientation
- SLA, KPI management experience
- Related experience in Vendor Management, with 2 years as the primary vendor contact
- Previous experience with processes, procedures and compliance standards in a Collections environment
- Experience in supplier quality assurance function
- Solid knowledge of TR business functions and operations
3
Responsibilities For Enterprise Contracts & Vendor Management Analyst Resume
- Relevant experience
- Establish strong relationships with business unit stakeholders and become their trusted advisor
- Consistently look for potential vendor consolidation and cost savings
- IT experience in the area of system architecture and/or project management
- Experience with BMW project management process (ITPM)
- Research and/or Analysis experience
- IT risk audit experience
4
Responsibilities For Senior IT Sourcing & Vendor Management Analyst Resume
- Have experience working with internal stakeholders and suppliers / vendors
- High ability to create and maintain good business relationships, ability to work under pressure with multiple suppliers
- Conducting research and identifying, collecting and analyzing vendor information to make informed recommendations and decisions
- Understanding of key governance, risk, and compliance concepts relating to outsourcing risks
- Assisting in development of reporting packages for internal customers, external customers, and leadership relating to performance, costs, and exceptions
- Creating, executing and delivering on performance commitments
- Supporting and leading process improvements to key business processes and projects which address quality, cost reduction, cycle time and/or productivity
5
Responsibilities For IT Sourcing & Vendor Management Analyst Resume
- Developing and leveraging metrics, dashboards and scorecards; analyze data and use it to manage vendors
- Developing approaches and solutions that are clearly linked to the organization’s strategy and goals for optimal vendor performance, maximizing IT spend
- Understanding new business, expenses & revenue and tracking to go live
- Aligning with and coordinating activities across multiple functions/organizations
- Understanding of Finance, Accounting, Procurement, and / or Systems
- Ongoing monitoring of vendor performance trends/issues to assess performance and escalation needs
- Understanding of IT outsourcing contracts and governance of outsourced contracts
- Managing control reports, process metrics, trends and root causes to issues/exceptions
6
Responsibilities For Senior IT Vendor Management Analyst Resume
- Participating in process and operational improvement initiatives
- Assessing scope and potential impact of a vendor risk or opportunity in order to evaluate multiple courses of action
- Engaging business partners to implement fixes/process changes
- Understanding of and ability to write IT Statements of Work
- Ongoing management of SOW’s (statements of work)
- Assisting in the coordination of periodic strategic vendor business reviews as defined in policies and procedures
- Identifying metrics, measuring performance, and making recommendations for continuous improvement
- Implementing and managing programs to enhance performance of the tech support centers
7
Responsibilities For Contracts & Vendor Management Analyst Resume
- Creating and introducing standard tools and processes for greater efficiency and consistently high levels of service
- Understanding of internal controls and relevant vendor compliance frameworks
- Analyzing performance data and trends to identify new opportunities for improvement
- Ensuring OFAC requirements are met
- Understanding of vendor management principles
8
Responsibilities For Cost & Vendor Management Analyst Resume
- Focusing on vendor performance opportunities to achieve planned outcomes based on the contractual obligations
- Understanding of the Procure to Pay end-to-end business process
- Assisting with operational partner/vendor governance forum setup, material preparation, stakeholder engagement and escalations
- Responsible for analyzing monthly Service Level Management reporting and working with Managed Service Provider counterpart to deliver accurate reporting
- Provide early warning to the Business Unit leaders regarding degrading or missed service levels
- Assist in monitoring the Vendor’s fulfillment of contractual obligations and track correspondence with contracting parties
- Knowledge of managed services contracts in the outsourcing industry including IT, Software development & BPO
9
Responsibilities For Lead Vendor Management Analyst Resume
- Develops, in collaboration with management, service/product specific RFP materials, as well as tools for vendor scoring and the vetting process
- Monitor adherence to the Corporate Vendor Management Policy by reviewing and maintaining vendor documentation to ensure accuracy and completeness
- Monitor vendor performance to ensure they are performing according to applicable guidelines and contracts
- Responsible for coordinating & presenting at vendor and financial MBRs
- Expert understanding of software license types including SaaS, Perpetual, and Open Source
- Service provider fee billing review using reasonability checks and benchmark
- Service provider KPI tracking/monitoring to identify month to month differences
- Develop reporting for multiple stakeholders to help drive informed decision making
- Comfortable presenting and communicating issues and challenges to Business and Executive Management
10
Responsibilities For Vendor Management, Analyst Resume
- Assess, identify and mitigate risk issues early in the process, including the proper allocation and management of such risks
- Interface with periodic customer satisfaction survey process, including follow up and action plans
- Supports identification of and assists in the resolution of issues relating to Third Party Service Providers
- Utilize established reporting tools to reconcile any account placement discrepancies between vendor agency systems and Piedmont
- Liaise with vendors to ensure all requests and corresponding data required is handled timely and accurately
- Work with leadership to identify, report, and resolve ongoing issues and trends with vendor performance and quality
- Management By Objectives (MBO) reporting
- Attend monthly consensus meetings to learn about changes, new clients, etc. and tie to our expense reporting
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