Director, Vendor Management Resume Sample
Kylie Wolf
59926 Faye Isle,
Boston,
MA
+1 (555) 477 8185
Work Experience
Director, Vendor Management
09/2016
-
PRESENT
Detroit, MI
- Facilitates requirement setting and prioritization for strategic service partners
- Explores sourcing options and partners with our Sourcing team to find the ones that can potentially provide benefits
- Leads team efforts in coordinating RFP efforts
- Conduct financial analysis to evaluate vendor proposals
- Proactively provides market research/vendor demos to key stakeholders
- Collaborates in the development and negotiation of contracts and the extension of contracts
- Coordinate with relevant process owners to provide pricing analysis
- Develops and directs the relationships with strategic IT service partners; serves as liaison to facilitate and build relationships with and among internal stakeholders and with strategic service partners
Director, Vendor Management & Procurement
11/2013
-
05/2016
Dallas, TX
- Lead the Vendor Management and Contracts team ensuring proactive processing of contracts and ensuring active governance across the vendor pool
- Deliver structured managed contract process from determining needs, assisting in vendor selection, issuing and evaluating RFPs, analyzing risk, negotiating and executing agreements benefiting the company through the life of the contract
- Direct, negotiate and administer contracts covering IT/Business areas, with emphasis in software, hardware, processing, consulting, and related agreements
- Develop RFI and RFP documentation and work with end-users in vendor selection
- Ensure contractual obligations from vendors are being fulfilled and that contractual obligations are aligned to business goals
- Track, manage and oversee all IT vendor contracts throughout the company
- Manage the portfolio of vendor relationships and all IT assets
Senior Director Vendor Management Office
07/2008
-
10/2013
Los Angeles, CA
- Implement a formal vendor evaluation process to be used company-wide
- Work with end-users to evaluate each IT vendor and determine if continuing relationship with them is in the best interest of the company, leading the contract renewal process as appropriate
- Responsible for improving supplier relationships and performance by negotiating favorable terms and conditions related to pricing, service level standards and business unit requirements
- Responsible for interfacing with internal customers and management at all levels to ensure contract requirements are in balance with the needs of the business unit
- Responsible for optimizing the function using a cross functional matrix team consisting of resources from IT, Legal, Finance and other business areas globally
- Be recognized as the authority on best practices including performance management and reporting, effective governance models, contract administration and compliance, relationship management, and risk management
- Focus and motivate a team of supplier management professionals to grow in their careers
- Lead the investigation, tracking, and resolution of problems as they occur and develop sustainable solutions
- Work with the Sourcing and Contracting teams to support contract negotiations
Education
Grand Valley State University
2004 - 2008
Bachelor's Degree in Supply Chain Management
Professional Skills
- Well-developed interpersonal skills and excellent communication skills, both oral and written
- Demonstrated, Strong Client and Relationship Management Skills
- Strong critical thinking, listening and reasoning skills
- Resourceful and excellent organizational skills
- Strong critical thinking and reasoning skills with the ability to analyze quantitative and qualitative data and information to make informed decisions
- Demonstrated management and leadership skills with the ability to develop staff and grow the practice
- Track record in setting priorities, organization and problem solving skills which support and enable sound decision making
How to write Director, Vendor Management Resume
Director, Vendor Management role is responsible for digital, analysis, leadership, training, finance, procurement, purchasing, design, travel, events.
To write great resume for director, vendor management job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Director, Vendor Management Resume
The section contact information is important in your director, vendor management resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Director, Vendor Management Resume
The section work experience is an essential part of your director, vendor management resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous director, vendor management responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular director, vendor management position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Director, Vendor Management resume experience can include:
- Possess good communication and decision-making skills
- Excellent customer service skills and high attention to detail
- Excellent written and verbal communication skills and the ability to be clear and concise in a variety of communication settings
- Effective project management skills with the ability to lead large and complex enterprise-wide change and/or business transformation initiatives
- Create a culture of joint accountability and enhanced partnering skills within Agenus to ensure CRO / third party vendors’ performance
- Motivate vendors to work as partners to meet the goals of the company and to work effectively with other vendors to support the needs of the company
Education on a Director, Vendor Management Resume
Make sure to make education a priority on your director, vendor management resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your director, vendor management experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Director, Vendor Management Resume
When listing skills on your director, vendor management resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical director, vendor management skills:
- Demonstrated consulting experience across Vendor Management and Operational Effectiveness
- Good relationship / Networking skills
- Demonstrated experience in managing multiple projects through the various phases of project management lifecycle
- Financial analysis and modelling skills
- Vendor management experience, including government programs health care or related experience in mutiple areas of operations
- Experience interacting with senior leadership; demonstrates executive presence
List of Typical Experience For a Director, Vendor Management Resume
1
Experience For Director, Vendor Management & Procurement Resume
- Build/develop a team to work effectively and consistently on a global basis
- Set priorities, monitor performance and develop analytical and financial reporting of vendors including routine scorecards of agreed upon KPI’s
- Accountable for ensuring effective process changes and program implementations occur at the vendor sites
- Knowledge of IT suppliers, experience in Technology Leasing and Software Asset Management
- Work with McDonald’s Procurement to drive global sourcing of infrastructure and applications services and goods
- Demonstrated expertise with analysis of payment conditions, contracts and documents
- Firmwide Supplier Management Program Governance Support and Reporting
- Works collaboratively with the organization’s Finance group in reviewing purchase orders and payments as needed
2
Experience For Director, Vendor Management & Contracts Resume
- Lead and support client sourcing activities for benefits administration and other business process initiatives
- Work with IT leadership to develop sourcing and relationship management strategies
- Interface with finance, accounts payable, procurement/purchasing and technical teams
- Implement/manage the global team to consistently support teams of vendor managers and sourcing analysts
- Identify new approaches for delivery of services to support organizational efforts toward developing innovative solutions for clients
- A problem-solving mindset with the ability to successfully navigate all levels of client executives and key stakeholders
3
Experience For Senior Director Vendor Management Office Resume
- Collaborate with internal oversight bodies to improve transparency and reduce risk
- BPO Vendor Oversight and Governance
- Implement enhancements to the global vendor management program
- Monitor key supplier performance metrics
- Responsible for Contract Management/Consolidation which includes consolidating smaller vendors into our ELA’s, finding opportunities to leverage ELA’s, redirecting tooling to ELA’s, work with procurement to maximize ELA’s purchases related to comparable products, etc
- Provides escalation point to resolve contractual issues. Ensures all vendor relationships are current and documented in Fiserv’s vendorNET application. Process Development Develops processes by which vendors are evaluated and selected in accordance with company guidelines and best practices
4
Experience For Senior Associate Director, Vendor Management Resume
- Performs industry analysis for emerging technologies, user groups, etc Participates in Fiserv’s strategic direction/initiatives and ensures programs are in alignment
- Creates synergy across the organization’s vendor relationships. Creates successful relationships with vendor contacts at all levels of the organization. Maintains vendor calendar of renewals, upgrades, etc
- Experience to include project management and supervisory responsibility
- Ensure vendor performance is meeting contractual expectations
- Review and monitor vendor reporting to identify issues, trends and opportunities
- Facilitate the remediation of audit findings with the vendor
- Maintains a focused continuous improvement culture by identifying and executing strategies and priorities to enable the Vendor Management group to deliver value and enhance overall operational effectiveness (e.g. by maximizing the value of relationships, seeking out consolidation opportunities, etc.)
5
Experience For Director Vendor Management Strategy Resume
- Lead with vision and to develop a high performing team
- Use and learn system applications, e.g., MS Office, document management systems, etc
- Advanced understanding of all phases of drug development (I-IV) as well as knowledge to implement FDA/ICH/GCP/HIPAA regulations, guidances, and legal understanding
- Conduct external vendor reviews and risk assessments
- Conduct administration and operational process improvement assessments with primary expertise in retirement and benefits administration
- Proactively address issues and risks escalated from the functions and guide the vendor toward improvement
- Collaborate with vendor process development and implementation
- Generate and maintain vendor management central file documents and ensure central file is “inspection ready” at all times and document Agenus Sponsor oversight
6
Experience For Director, Vendor Management Bulk Care Ops Resume
- Work closely with vendors to help them understand and adopt Agenus governance processes and materials
- Conduct vendor performance assessment (VPA) and share outcomes with Global Clinical Operations and related teams, and provide recommendations to improve the relationship
- Work with IT Delivery and IT USA to ensure services under management are delivered on time and effectively, prioritizing opportunities with both organisations within the constraints of the organisational capacity allocated
- Manage the day to day relationship with managed service providers on behalf of McDonald’s
- Manage the portfolio of service providers and implement governance standards appropriately based on segmentation results
7
Experience For Associate Director, Vendor Management Resume
- Represent Technology in negotiations and communications with vendors over contract terms and conditions and SLA changes
- Ensure that there is a primary liaison between Legal, Procurement, project managers, and other key stakeholders in the contract negotiation and demand management processes
- Oversee the multi-tier governance model for managed services suppliers. Manage regular senior-level collaborative meetings between the vendor and the client
- Direct efforts around contract education and awareness for McDonald’s stakeholders
- Work with IT Finance on financial performance matters for managed services suppliers as well as the VMO budget. Understand IT vendor spending by category, cost centre, region and vendor
- Establish and/or evolve internal policies, and manage related Procedure Manuals, standards, processes and templates for working with vendors
- Interact with vendors, business analysts and managers, and communicate with executives
8
Experience For Consulting Director Vendor Management & Operational Effectiveness Resume
- Provide oversight to vendor audits where required
- Arrange and direct departmental activities and schedules
- Work with the asset management organization and resources to manage software and hardware assets
- Develop and manage relationships with corporate procurement
- Drive improvements in internal customer satisfaction related to specific vendors; and improvements in performance, cost, quality, risk and performance metrics related to specific vendors
- Ensure that strong vendor relationships are in place through a team of IT vendor managers
- Deliver new ideas and innovation through the vendor management program
- Demonstrate a high level of core, technical and leadership competencies including leading a global team.Demonstration of successful coaching/mentoring and people management
- Deep market knowledge of IT products and services (hardware and software) and current trends
9
Experience For Assoc Director, Vendor Management Resume
- Proactively identify opportunities to create efficiencies, add value and expand AV support provided
- Adapt new and innovative methodologies for AVs to further support MSP clients
- Foster strategic alliances with key AVs to advance MSP fill rates
- Attend AV events sponsored by AMN or our MSP clients to establish partnerships, incorporate best practices and strengthen associations with AMN
- Keep up to date with contract and contractual terms to have the ability to execute against them
- Ensure that assigned areas of responsibilities are performed within contract targets and all account contracts meet Service Level Agreements
10
Experience For Risk Director Vendor Management Resume
- Evaluate new vendors to determine criticality working closely with BCP coordinator, support vendor leaders with recurring reviews and firm resource to guide all areas of the firm with review of non-critical vendors
- Manages procurement process with a focus on information technology and market-data
- Identify opportunities for cost and price reductions with current vendors and alternative vendors
- Lead program and analyses related to lease vs. buy decisions
- Execute annual cost savings, cash improvement and action plans to deliver the corporate objectives for year over year improvement in both
- Remains current on industry changes and product development in assigned commodity area. Broad based knowledge encompassing all technologies (network, server, database, virtual, cloud, etc.) and their vendors and consultants
List of Typical Skills For a Director, Vendor Management Resume
1
Skills For Director, Vendor Management & Procurement Resume
- Demonstrated ability to develop and maintain strong business relationships and customer service to provide value added services
- Demonstrated, Strong Communication - oral and written
- Interact effectively with people, both internally and externally
- Experience in building and documenting standard operating process for logistics and procurement
- Previous experience with developing and implementing training programs
- Experience working with outsourced vendors and a keen understanding of what drives external partner performance
- 10 – 15 years’ experience in business, I.T. operations and/or vendor management, including 4+ years managing complex vendor transition processes
- Experience building and leading a team
- Experience meeting business, quality objectives and SLA’s
2
Skills For Director, Vendor Management & Contracts Resume
- Experience with healthcare and/or staffing operations, project management, or equivalent
- Experience in vendor management and strategic sourcing
- Experience with Outsourcing Operations is required
- Strong understanding of co-employment
- Demonstrated ability to create collaborative working relationships across a large geographical area
- Experience managing projects in a complex environment
3
Skills For Senior Director Vendor Management Office Resume
- Experience with vendor negotiation and evaluation as a buyer and seller of Strategic Technology solutions and services
- Operate with a sense of urgency and commitment to your clients and your teams
- Experience in project/asset management, procurement and or vendor relations in a service environment are desirable
- Past Six Sigma, LEAN or Quality Management Experience
- Typically requires 7+ years of managerial vendor management and/or procurement experience
- Establish and maintain strong positive relations with suppliers and service providers
- Proven ability to manage large, complex, senior and c-suite client relationships for various operations functions
4
Skills For Senior Associate Director, Vendor Management Resume
- Proven ability to manage financial performance
- Experience with client satisfaction management and metrics - net promoter, etc
- Call Center management experience at the manager level or above
- Proven success and track record of
- Strong knowledge of Comcast end to end operational procedures
- Extensive experience with third party contracts for sophisticated managed service or outsourced relationships
- Experience in project/asset management, procurement and vendor relations in a technology environment are desirable
- Education, experience, and documented results in providing vendor management support/relationship management or cross functional team management
- Experience initiating and lead department and cross-functional strategic initiatives
5
Skills For Director Vendor Management Strategy Resume
- Experience with ARIBA Contracts Workbench Module, Oracle Cloud or other contract management software
- Vendor Management and Governance experience
- Experience in project/asset management, procurement and or vendor relations in a technology environment are desirable
- Design, implement and operate vendor governance programs
- Provide effective project management support for various client activities and initiatives
- Partner with the AV Relationship Manager to validate all contracts are signed updated and maintained
6
Skills For Director, Vendor Management Bulk Care Ops Resume
- Demonstrate knowledge of the market and competitors, and what sets BenefitWallet apart
- Work on multiple projects simultaneously and prioritize heavy workloads
- Experience with an account-based plan industry service provider
- Promoting a risk awareness culture
- Working knowledge of HR operations (processes and technology), HR programs
- Capable of resolving escalated issues arising from operations and requiring coordination with other departments
7
Skills For Associate Director, Vendor Management Resume
- Provides forward thinking and vision to training objectives and overall contract workforce planning
- Manage the process for directing work toward appropriate vendors including project evaluation, performance tracking and risk assessment
- In change of negotiating contractual terms, conditions, and performance requirements for complex vendor agreements and bringing them to closure
- Create, develop and shape new business opportunities leveraging existing client or prospect relationships
- Responsible for portfolio-level identification of trends, quality management, and risk mitigation, including receiving KPI reports and audit reports
- Demonstration of successful coaching/mentoring and people management
8
Skills For Consulting Director Vendor Management & Operational Effectiveness Resume
- Lead firm Vendor Risk Management effort, including re-evaluation of current process and leading effort to recommend and then implement a software solution
- Stay current on clinical, procurement, and operational standard methodologies and best practices, along with applying them to vendor management processes
- Support and supervises/trains others to support the vendor qualification process by obtaining financial background information on potential vendors
- Apply common sense understanding to carry out detailed and involved verbal instructions
- Resolve problems involving several concrete variables in non-standard situations
9
Skills For Assoc Director, Vendor Management Resume
- Within, consulting, vendor management or sales/business operations role
- Think outside the box approach in problem solving
- Approximately 50% travel (including overseas)
- Develop the reporting for vendor performance in areas that include (but are not limited to) quality, capacity, systems and responsiveness
- Lead vendor on-boarding activities
- Provide appropriate support/training to senior staff as it relates to vendor management
- Lead sourcing strategy engagements in collaboration with service delivery and procurement
- Develop strategies to gain and improve relationships with clinical and non-clinical staffing associate vendors
10
Skills For Risk Director Vendor Management Resume
- Define, manage, and lead projects necessary to enhance relationships to existing and potential AVs
- Implements best practice programs to ensure attainment of AV accounts for growth and profit using data and trends from AV satisfaction survey results
- Reduce material lead-times through vendor managed inventory programs, frequent supplier communications and forecasting equipment requirements
- Evaluates contracts and vendors; makes final decisions regarding suppliers
- Review and track risk components of supplier from Phishing, data leakage and Risk incident perspective
- Participate in proposal drafting and new business presentations
List of Typical Responsibilities For a Director, Vendor Management Resume
1
Responsibilities For Director, Vendor Management & Procurement Resume
- Manages to the terms and conditions of the in-force contracts, SLAs, and agreements and facilitates and negotiates new contract addendum, exhibits, statements of work, and change orders for a multi-year BPO relationship
- Identify and participate in relevant training and development opportunities
- Manages to and presents SLA performance to internal customers monthly
- Manages to the P/L, financial performance of the business and related value realization. Manages the client interface and relationship for all related matters
- Facilitates and ensures accurate monthly forecasting, invoicing, change order management, time and development tracking for all enhancements and strategic investments. Leads monthly and quarterly internal and client facing reviews. Ensures accurate forecasting
- Key point of contact for all facilitates management, including demand forecasting and management and space management. Coordinates with real estate and facilities to ensure adequate and proper space utilization
- Design and implement enhancements to the vendor management program
2
Responsibilities For Director, Vendor Management & Contracts Resume
- Establish and monitor SLAs - key performance/ risk metrics of the two suppliers
- Track Headcount/ Financial Management
- Drive Vendor Process/ RPA Initiatives
- Provide strategic view on the improvement in supplier relationship
- Coordinate Monthly and Quarterly vendor review calls
- Responsible for the most significant partner / vendor relationships including; contract management, financial and quantitative analysis, relationship management, strategic planning and development, team leadership and domain expertise
- Implementation of vendor governance programs
- Conduct vendor reviews and risk assessments
3
Responsibilities For Senior Director Vendor Management Office Resume
- Conduct administration and operational process improvement assessments
- Implement and manage vendor performance metrics / Service Level Agreements
- Develop professional and personal relationships with vendor / partner leadership
- Maintain in-depth knowledge of types of benefits products available in the marketplace, as well as vendor offerings
- Interact regularly with vendors to gain knowledge of product offering and on behalf of clients to ensure that services and products are provided to match client expectations
4
Responsibilities For Senior Associate Director, Vendor Management Resume
- Participate in internal initiatives (e.g., innovation, work process improvement)
- Seek out opportunities to build internal relationships with people in other Buck practices and in Xerox to expand BenefitWallet’s internal network
- Desired but not mandatory: MBA, CEBS, CPA, Certification in Project Management, Six Sigma, Lean
- Participation in professional organization(s) specific to business
- In-depth knowledge of account-based benefit plan administration practices, processes and controls and industry service providers
- Knowledge of contractual arrangements for high deductible benefit plans
5
Responsibilities For Director Vendor Management Strategy Resume
- Manage remote project teams and use online collaboration tools (e.g., WebEx, video chat, messenger software, etc.)
- Client contacts (Implementation teams)
- 3rd party vendors/suppliers (event resources)
- Vendor Management Systems (e.g. Fieldglass, SingleSource, ShiftWise)
- Automated Signature programs (e.g. Echosign, Docusign)
- Build and strengthen partnerships with associates and vendors
6
Responsibilities For Director, Vendor Management Bulk Care Ops Resume
- Capability to document processes and identify opportunities for improvement
- Compute rates, ratios, and percentages and interpret and draw conclusions from numerical data
- Critically read documents and interpret and draw conclusions from written data
- Lead / facilitate client workshops and requirements gathering sessions in an effort to help clients develop business cases for investments and/or improvements
- Be passionate, determined and resilient with a positive “can do” attitude
- Collaborate with internal and external stakeholders to achieve “win / win” solutions
- Communicate with, and influence, all levels of executives and client management
7
Responsibilities For Associate Director, Vendor Management Resume
- Adapt to a variety of client styles and cultures to create valued and trusted relationships
- Knowledge of procurement systems and supply chain best practices and processes
- Presentation / Communication Management
- In leadership capacity - direct / indirect
- Proficient with MS-Project or other project management software and MS-Office applications
8
Responsibilities For Consulting Director Vendor Management & Operational Effectiveness Resume
- Fluency with all MS Office Tools
- Influence at a Senior Leadership level — IE (WD125)
- 25-40% International and / or domestic and travel is required
- Standardize process to increase efficiencies
- Professional certification such as CFA, CPA, or CIA
- Experience in a pharmaceutical or CRO (drug development) environment with knowledge of all stages of drug development, clinical operations, clinical outsourcing, and Good Clinical Practice
9
Responsibilities For Assoc Director, Vendor Management Resume
- Clinical trials vendor management experience
- Bridge communications between the IT organisation and its business customers, with a focus on developing an understanding of what the IT organisation and its vendors can deliver and how that can be measured most effectively
- Participate in strategic sourcing and/or special projects as required --including category review, analysis, RFPs, and competitive bidding
- Manage across organisational boundaries, with the goal of understanding political drivers and influencers
- Interpersonal relationship strengths for managing disputes and driving change in vendor behaviours, and creating a working environment where vendors receive incentives to change behaviours to meet performance goals
- Analytical in his or her approach to problem solving, with a focus on managing in a team environment with attention to results and with a sense of urgency
10
Responsibilities For Risk Director Vendor Management Resume
- Outsourcing/contract management experience within the pharmaceutical/biotech industry including price and contract negotiation. Firm understanding of the clinical trial process and the CRO industry
- Demonstrated experience in negotiating and drafting vendor contracts and other agreements that require only occasional specialized legal/compliance review -- including business and legal terms and conditions, and pricing
- The Director of Clinical Sourcing is responsible for establishing and executing the overall contracting, sourcing and pricing strategy for third party providers (vendors) that directly support Covance clinical trials, as well as providing subject matter leadership for all Business Units within CDCS in vendor contracting/pricing
- Responsible for securing the highest quality at most competitive price, on behalf of our clients, and to meet our contractual commitments to them
- Lead and manage internal review process for vendor related Non-Disclosure Agreements, Letters of Intent, Consulting Agreements, Master Clinical Project Agreements, Master Service Agreements, Individual Project Agreements, and Task Orders/Work Orders/Statements of Work
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