Vendor Relations Resume Sample
Viviane Kirlin
19264 Glover Mountain,
Phoenix,
AZ
+1 (555) 351 6338
Work Experience
Vendor Relations Specialist
02/2017
-
PRESENT
Detroit, MI
- Analyzes trends to recommend, document and implement process improvement
- Other: Additional Requirements Detailed understanding of project management and software development life cycles
- Manages communication and relationship between JHA, vendors and the customer, and serves as the point of contact and escalation point for the resolution of unresolved problems, complaints, and complex service requests or projects
- Participates in the development of large-scale products, service standards, and development efforts that impact the business area
- Performs conflict resolution between the customer, JHA internal departments and vendors
- Performs weekly, monthly and/or quarterly status meetings to review outstanding problems and request of services
- Ensures alignment and compliance to the Care Outsourcing Partner (COP) Marketplace strategy, inclusive of compliance to the Cox CORe audit program for outsourcing firms and adhering to the “CC Outsourcing Franchise Playbook”
- Monthly reconcile Top Accounts assigned by the Vendor Relations Supervisor
- Resolve vendor holds within 3 days and complete 100 to 135 assigned tasks per month
Vendor Relations Analyst
08/2012
-
08/2016
Houston, TX
- Ensures agreements are in place for all vendors in compliance with Cox Automotive guidelines
- Works closely with vendors to proactively communicate and ensure all contractual compliance and service level agreements are consistently met
- Manage relationships and serve as a single point of contact with key vendor partners
- Serve as a bridge between vendor and internal stakeholders, including control functions (e.g., legal, Operations, Product)
- Ensure internal business controls are maintained and managed effectively
- Ensure standard operating procedures are documented, updated and reviewed regularly with vendors
- Act as a technical and operational support for Product, Operations and Client Services
Vendor Relations Intern June th August
04/2006
-
03/2012
Dallas, TX
- Log all store & vendor inquiries via a web–based tool Footprints
- Follow-up consistently and thoroughly with vendors, store personnel and the B&N Merchandiser
- Reconcile and settle all outstanding claims for assigned vendors and tasks
- Manage and collect on debit balances (monies owed to Barnes & Noble) for assigned vendors
- Adhere to Barnes & Noble College Policies and Procedures
- Knowledge of Microsoft Office (Excel, Word, Access)
- Develops and implements a vendor management framework and process
- Leads the process of identifying potential vendors and conducts a comprehensive ongoing assessment in alignment with company priorities
Education
Globe University / Minnesota School of Business
2001 - 2005
Bachelor's Degree in Business Administration
Professional Skills
- Excellent oral and written communication skills, self-motivation, organizational skills and an ability to adapt within a dynamic environment
- Knowledge and experience in writing SOW’s and Contracts Excellent verbal and written communication skills
- Strong organizational/multi-task and prioritizing skills
- Purchasing experience and demonstrated leadership skills
- Strong experience in financial analytical skills
- Project management experience with demonstrated skills and successes required
- Excellent interpersonal skills to work effectively with others within and outside the organization
How to write Vendor Relations Resume
Vendor Relations role is responsible for excel, advanced, interpersonal, analytical, software, shipping, purchasing, finance, leadership, word.
To write great resume for vendor relations job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Vendor Relations Resume
The section contact information is important in your vendor relations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Vendor Relations Resume
The section work experience is an essential part of your vendor relations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous vendor relations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular vendor relations position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Vendor Relations resume experience can include:
- Strong interpersonal skills required; experience in collaborative working environment desired
- Demonstrated ability to effectively communicate in English, both verbally and in writing
- Demonstrate critical thinking and creative problem solving skills showing insight into the root-cause of problems
- SAP experience and moderate Excel skills highly recommended
- Excellent written and verbal communication skills; ability to communicate across all levels of the organization
- Excellent communication skills with the ability to communicate and influence internal and external stakeholders
Education on a Vendor Relations Resume
Make sure to make education a priority on your vendor relations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your vendor relations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Vendor Relations Resume
When listing skills on your vendor relations resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical vendor relations skills:
- Strong writing, communication, analytical, and time management skills
- Strong negotiation and relationship a building skills
- Detail orientated and excellent problem-solving skills
- Strong verbal and written communication skills to influence and persuade stakeholder group
- Effective in project management skills
- Collaborating with areas of designated organizations to ensure vendor partners are effectively managed and contracts are fully leveraged
List of Typical Experience For a Vendor Relations Resume
1
Experience For Vendor Relations Specialist Resume
- Excellent organization, strong project management skills and superior written and oral communication
- Manages performance by effectively communicating expectations to associates and providing regular feedback with recommendations for development
- Experience in a processing and customer service department, in a high paced electronic environment
- Experience representing organizations in business settings
- Ensures and develops a consultative business to business sales culture through strong leadership and coaching
- Develop and implement new/updated policies, procedures, goals and priorities as necessitated by demands, changing conditions, volume and/or management request
- Partner with supplier base on mission critical goods and services, achieving favorable cost and delivery terms
- Collaborate in the development of training processes for services and goods and the maintenance of vendor relationships
- Execute purchases using Amazon Business Prime and other cost effective online sources
2
Experience For Manager, Vendor Relations Resume
- Experience managing contact/call center vendor relationships
- Experience working independently in remote scenarios
- Cultivate strong culture of partnership and resolution between AP, suppliers and the business
- Good understanding of analytics. Ability leverage metrics to affect behavior
- Strong knowledge of vendor management programs, process and regulatory requirements
- Any bad debts are prioritised and resolved in a timely fashion
3
Experience For Vendor Relations Analyst Resume
- Experience of a high volume Accounts Payable Department
- Establish and enforce controls for Contract Changes , Invoices and Service Level Validations through structured and consistent rule base approach / process
- Demonstrate proficiency in all Microsoft Office applications
- Delivers effective communication between suppliers and internal stakeholders
- Provide off-line support and troubleshoot outages and issues experienced in the sales field
- Ensuring enterprise wide need for due diligence, risk assessment, continuing vendor monitoring are being accomplished
4
Experience For Manager Vendor Relations Resume
- Contributing to long range planning and annual operating plan strategic discussions
- Assisting in establishing SLA and metrics scorecard including quality measurements
- Managing the evaluation, selection, transition and monitoring of contractual agreements for vendors within their designated organizations
- Monitoring results against goals via vendor scorecard; proactively reviewing scorecards to preempt dissatisfaction
- Planning and conducting formal periodic performance reviews with each vendor, as applicable
- Compiling and analyzing trends that affect budgetary needs
5
Experience For Vendor Relations Representative Resume
- Outgoing, welcoming demeanor
- Including internal and external audits
- Acting upon gathered performance data and provides periodic feedback to vendors to ensure quality
- Working knowledge of CRM software
- Participating in Fiserv’s strategic direction/initiatives and ensuring programs are in alignment
- Coordinating all vendor management tasks inclusive of working with external vendors and internal employees
- Stimulating steady process enhancement to present increasing operational efficiency in entire business partner process
- Communicating monthly, quarterly, and annual vendor spend to the organization
- Attending vendor sponsored conferences and events to understand vendor strategy and market trends
6
Experience For Vendor Relations Clerk Resume
- Working with functional owners to identify potential areas of improvement and support to explore expansion across new business lines
- Regularly reviewing and evaluating internal and external Service Level Agreements to identify areas of improvement relating to agreements and contracts
- Mystery shops; ordering; compiling reports and reconciling sample account statements
- Provide ongoing training and education to team members offshore on governance support services
- Monitor, Maintain and Report on vendor performance, including SLAs, KPIs, regular reporting and Quarterly Business Reviews
- Engage in diagnosing and resolving any issues or escalations
7
Experience For Vendor Relations Coordinator Resume
- Manage financials of the vendor, including invoice and expense management, cost projections and funding escalation
- Subject matter expert for all TPV scripting, programming, and deployment
- Subject matter expert on pricing deployment through various pricing platforms/systems
- Be the Player Support finance lead to assist Finance with forecasting, track, and report performance progress against our Annual Operating Plan (budget)
- Educate clients and teams on partner offerings and offer recommendations according to client needs
- Onboard new vendor partners and facilitate vendor setup of billing services, when needed
8
Experience For Senior Vendor Relations Manager Resume
- Implement and execute an IT vendor management program that includes evaluation, selection, transition and monitoring of vendors
- Oversee implementation and on-boarding of selected vendors
- Support establishment of the vendor non-compliance violations rates and compliance reporting
- Identify, select, and secure new carrier options to enhance the existing network
- To deal with all incoming vendor queries
- To reconcile vendor statements and obtain copies of any outstanding invoices and correct any anomalies between our system and vendor’s statement
9
Experience For Senior Vendor Relations Specialist Resume
- Mature governance Tools Process working with WU service provider governance
- Establish consistent error free Performance Management/Service Level reporting
- Mentor the team in Financial Modeling, SLA Analysis, Contract Interpretations & Risk assessments
- Support Service Provide Governance team by creating contract change requests as required
- Support Service Provide Governance in managing the services in line with the Agreement
- Create and maintain on-boarding checklist, process documentation and required matrixes
10
Experience For Manager Specialist Program Vendor Relations Resume
- Coordinates execution with internal resources (off-line sites, Marketing, dot.com) to ensure sales objectives for Small Business are achieved
- Exhibits and continually drives Unifying Principles in relation to above
- Provides timely coaching and feedback when necessary to improve professionalism, productivity, efficiency, and overall consumer satisfaction
- Adheres to HIPAA by taking action to maintain patient confidentiality
- Interacts externally to resolve issues affecting operations. This includes, but is not limited to vendors, and other outsourced companies
List of Typical Skills For a Vendor Relations Resume
1
Skills For Vendor Relations Specialist Resume
- Demonstrated skills in critical thinking, problem solving, and the analysis, interpretation and evaluation of complex information
- Strong account, project and vendor management skills
- Strong call documentation skills
- Strong presentation and communication skills at executive level
- Demonstrates advanced interpersonal skills
2
Skills For Manager, Vendor Relations Resume
- Excellent verbal and written communication skills with ability to communicate and build relationships with all levels of MDA and outside vendors
- Strong analytical skills, accuracy, attention to detail, and ability to multi-task
- Good data presentation skills
- Acquiring interpersonal skills required to establish and maintain credibility and working relationships with vendors, colleagues and client groups
- Critical thinking, analytical, investigative thinking, and problem-solving skills
- Experience: Two to five years of related experience and/or training pertaining to procurement (international and domestic)
3
Skills For Vendor Relations Analyst Resume
- Demonstrated ability to maintain effective collaborative working relationships with staff
- Experience in workforce management, especially Intraday/Scheduling experience
- Two to five years of experience and/or training in the same or similar role; or equivalent combination of education and experience
- Advanced database, word processing, presentation, and spreadsheet software skills
- Educate and provide recommendations to the state’s vendor community regarding how to effectively engage in the state’s public procurement process
- Strong knowledge and experience using SAP Ariba
- Demonstrated experience managing vendor relationships
- Use your soft skills to engage service providers verbally. Perform on going contractor education
4
Skills For Manager Vendor Relations Resume
- Communicate effectively and timely with vendors via emails
- Computer Skills: Health Plan Management System (HPMS), Smartsheet, Sharepoint, Microsoft Office (Word, Excel, PowerPoint), and database software
- Demonstrate well-developed analytical and problem solving skill set to assist in developing and executing change plans to improve existing operations
- Effectively interact in a team environment with all levels, i.e. leadership, their peer group, etc. and generate confidence and build trust
- Possess articulate verbal and communication skills
5
Skills For Vendor Relations Representative Resume
- Recognizes the need for cohesion and works effectively with others in the department
- Experience: Five (5) years of relevant technical or business work experience
- Experience: Two (2) years of relevant technical or business work experience
- Advanced Excel skills (i.e. pivot tables, VLookup, HLookup, etc.)
- Strong vendor management experience of both commodity and services
- Advanced skills in Excel spreadsheet functions and internet use
- Experience: 1 year of relevant work experience (in addition to education requirement)
6
Skills For Vendor Relations Clerk Resume
- Work with numbers/calculator and computer skills, especially Excel
- Multiple line phone system, calculator, and great math skills
- Communicate timely and effectively with vendors via email or phone
- Work effectively with individuals, groups, and external business units
- Well-developed written and communication and verbal presentation skills
- Exceptional communication skills to represent Mercy Hospital in a professional and educated manner with third party vendors
- Working knowledge of managed care industry with experience in budget management
- Extensive experience in developing, implementing and managing a formalized process of selecting, monitoring and auditing vendors
- Manage and facilitate the process for identifying, prioritizing, selecting and optimizing department vendors to support the corporate business strategy
7
Skills For Vendor Relations Coordinator Resume
- Demonstrated understanding of vendor management concepts and implementation techniques, including contract negotiation and vendor performance monitoring
- Experience supporting/auditing a 3rd party supplier
- Three years of experience with speaking and presenting to small or large groups
- Extensive progressively responsible experience leading and managing vendor relations and operations, preferably in a large financial institution
- Extensive experience in establishing and enforcing vendor contracts and service level agreements
- Extensive experience in supervising and leading employees
- Suggests methods to simplify, enhance or update Standard Operating Procedures to better align with delivering a seamless consumer experience
- Experience building relationships and working across a highly-matrixed organization
8
Skills For Senior Vendor Relations Manager Resume
- Think big picture and long-term with regarding to establishing strong vendor relations
- Proficiency in Microsoft Word and Excel. Strong understanding of all patient accounting systems
- Experience in an Office setting
- Related work experience in an Office setting
- Consumer Lending Experience
- Experience in a similar role within publishing or literary representation or a closely related media industry
- Strong knowledge and understanding of Aviva C & CSO structure
- Three years of experience in state government contracting
- Two years of experience managing multiple deadlines and tasks
9
Skills For Senior Vendor Relations Specialist Resume
- Experience in managing contact center teams
- Experience with managing chat call centers, queues and metrics/results
- Experience working in the automotive or financial industry
- Relevant experience can include cartage, transportation, logistics, line haul, intermodal, warehouse, ground operations, and pricing
- To build on excellent working relationships with both our external and internal customers
10
Skills For Manager Specialist Program Vendor Relations Resume
- Experience in Tools and processes engineering
- Knowledge and experience in managing offshore teams
- Develop a strong team that is self-running and develop employee contingency plans
- Excellent decision-making and leadership capabilities
- Experience working in Salesforce
- Previous senior project or program management and/or meaningful consulting experience
- Experience in vendor management, specifically working with an external software provider to manage, monitor and measure software deliverables
List of Typical Responsibilities For a Vendor Relations Resume
1
Responsibilities For Vendor Relations Specialist Resume
- Prior payables or vendor relations experience
- Experience in post-production services, subtitling, audio-dubbing or in business development for a company offering these services
- Proven track record of performance in contributing to the business through team success
- Manage governance between EBS and IT vendors; drive a two-way exchange of information related to strategies, priorities, requirements, and disputes
- Front line call center sales experience
- Two years of related customer contact experience, financial services, and/or relevant internal product proficiency
2
Responsibilities For Manager, Vendor Relations Resume
- General business experience required
- Good communication and team oriented focus is exclusive
- Experience with 3rd party vendors
- Good conceptual grasp of how software solutions might integrate with each other
- Proven track record of implementation and execution of value driven projects
- Demonstrates courage and self confidence
- Demonstrates ability to mediate conflict / issue resolution with ability to identify alternative solutions
- Substantial PC experience: Word, Excel, Power Point
3
Responsibilities For Vendor Relations Analyst Resume
- Demonstrated ability to assume ownership of the relationship between HPHC and its contracted vendors
- Manage vendors providing goods and services
- Direct procurement or related experience
- Experience in the financial services, healthcare, insurance or software industry
- Customer service orientation as demonstrated by the ability to respond proactively and positively to customer service needs and problems
- Experience with Accounts Payable systems required
4
Responsibilities For Manager Vendor Relations Resume
- Prioritize and accomplish multiple tasks with limited supervision
- Excellent in Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Experience related to vendor relations and/or vendor management required
- Experience in the health care industry
- Clearly demonstrate management of multiple tasks at the same time
- Demonstrated in past performance high energy and can deliver positive business results
- Demonstrated ability to extract information from various sources and systems
- Demonstrated proficiency in financial systems and PC applications (MS Office Suite)
5
Responsibilities For Vendor Relations Representative Resume
- Work with vendors and service providers on the implementation and cancellation of services or goods
- Interact with Field Operations on field office needs for goods, services, furniture and other requirements
- Training and/or certification(s) related to vendor management and outsourcing
- Understanding of finance fundamental
- Working knowledge of MS Outlook, Word and Excel, PowerPoint, Salesforce
- Acquiring knowledge of applicable polices, practices and procedures for the organization/client groups
- Acquiring knowledge of office and web-based applications
6
Responsibilities For Vendor Relations Clerk Resume
- Understanding of basic accounting principles and acumen
- Fluency in written and spoken English. Familiarity with Microsoft Office applications, including “Windows” operating systems and Word word-processing
- Enhance cost efficiency by negotiating prices with new and existing vendors/providers, as well as identifying business opportunities for cost reduction
- Perform consistent outreach to member companies regarding Netflix initiatives and changing service needs
- Maintain the NPV website, keeping the public facing information current
- Knowledge of streaming video, audio, metadata, file-based delivery, and subtitling
7
Responsibilities For Vendor Relations Coordinator Resume
- Support establishing SLA and metrics reflecting the desired level and quality of service
- Oversee the accuracy and timeliness of all SLA reporting. Ensure that reporting meets requirements
- Create business case and recommend solutions while influencing stakeholders and gaining buy-in
- Creative in thinking and courageous in implementing change to drive process enhancements
- Maintain an accurate and current assessment of NPV service capacities by service offering
- History of building vendor/customer relationships
- Support establishing dashboards and reports
- Provide guidance to outsourcing vendor on Division specific SLA reports
- Responds to common enquiries or complaints from vendors and members of URBN’s Buying team
8
Responsibilities For Senior Vendor Relations Manager Resume
- Act as a liaison between Commercial, Pricing Operations, IT groups to deploy products, promotions and campaigns for successful verification in the market
- Works on complex issues requiring analysis of situations and knowledge of the business and its processes with TPV suppliers
- Monitor and analyze TPV reporting data and provide trends analysis to the business and the field
- Prepare for and participate in customer facing account meetings to develop and foster strategic relationships
- Collaborate with the distribution center, Brand and customer service team to troubleshoot and/or secure routing for at-risk shipments
- Regularly review SOP’s to ensure that FINRA requirements for constructive receipt and PII are being upheld
- Escalate unresolved issues according to SLA’s and established department procedures
- Commission paid on total revenue (all products), including new sales and major active renewals
9
Responsibilities For Senior Vendor Relations Specialist Resume
- Other: Additional Requirements General understanding of project management and software development life cycles
- Demonstrable record of delivering major and sustainable financial savings
- Extensive knowledge of contract terminology with a clear understanding of their inter-relationships
- Advanced knowledge of banking/financial industry trends, products, services and automated systems
- Poised and composed interaction with all levels of the organization (and across Division), including senior-level audience
10
Responsibilities For Manager Specialist Program Vendor Relations Resume
- Has the ability to execute a detailed tactical plan on the following components of the business
- Ensure associates are well informed on a consistent basis and comply with all company policies, including productivity, and quality guidelines
- Provide identified training for peer(s)
- Act as account manager of our Real Estate Vendors, through engagement, onboarding and performance with Altisource
- Assist in the process of sourcing, certification and addition of new vendors
- Become member of a leading Altisource Team and have an impact in our company’s revenue line
- Assist with strategic thinking, innovation and special projects as required
- Review and approve ship test and box fitting for new products
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