VP, Account Management Resume Sample
Erica Cummerata
6552 Kunze Brooks,
Houston,
TX
+1 (555) 886 7121
Work Experience
VP, Account Management
07/2015
-
PRESENT
Phoenix, AZ
- An ability to comprehend and address the client’s issues from a business perspective, communicating to the client how Conduent can help address these issues
- An ability to be practical and focuses while thinking creatively
- Understanding of how to lead, manage and grow a services practice efficiently and profitably
- The ability to assemble disparate, matrixed professionals and influence them successfully to work together
- A proven “make it happen” mindset
- Passion for business; personal dedication
- Exceptional oral and written communication skills; including the ability to communicate complicated subject matter clearly; persuasive presentation skills; a talent for listening actively and well
- Outstanding interpersonal skills; a demonstrated ability to work collaboratively
- A sense of humor and the flexibility to navigate successfully in a highly matrixed, rapidly changing organization
VP Account Management
08/2010
-
06/2015
New York, NY
- A commitment to efficiency, effectiveness, and quality
- Ensures revenue goals are met, cost of care and administrative expenses managed, and EBIDTA targets achieved
- Positions the assigned book of business strategically to achieve objectives, including growth requirements, retention requirements, customer satisfaction, etc
- Develops and maintains contract compliance tool(s) for periodic assessment of company performance to customer requirements (including performance standards, etc.)
- Proposes final pricing and product description for products sold to existing accounts. Manages risks and develop opportunities associated with underwritten rates
- Develop aligned business relationships with executive level client contacts. Serve as executive level representation on client escalations and finalist presentations. Also serve as an executive sponsor on high profile accounts to provide direct line of sight to Sr. Staff. Drive alignment by serving as the voice of the customer
- Provide oversight to Sr. Directors and their teams to ensure follow-through on client satisfaction, operational efficiencies and cross functional alignment. Provide division-relevant organizational planning and talent alignment to align job functions to business needs
VP Account Management, Banking
08/2006
-
03/2010
Dallas, TX
- Approve strategic work plan goals to include, but not limited to, gross margin, client retention, and renewal and up-sell targets for the business division. Accountable for managing profit, revenue and gross margin
- Exercise business discretion to make financial decisions related to, but not limited to: client renewal contracts, client credit requests in upward of $1M+
- Relevant experience with 10+ years of relevant experience in account management and sales; Extensive experience managing client implementations and relationships; Previous supervisory experience managing leaders and individual contributors required
- Detailed knowledge of PBM and Health-care industry. Knowledge of current products and services
- Develop aligned business relationships with executive level client contacts. Serve as executive level representation on client escalations and finalist presentations. Also, serve as an executive sponsor on high profile accounts to provide direct line of sight to Sr. Staff. Drive alignment by serving as the voice of the customer
- Provide oversight to Sr. Directors and their teams to ensure follow-through on client satisfaction, operational efficiencies and cross-functional alignment. Provide division- relevant organizational planning and talent alignment to align job functions to business needs
- Exercise business discretion to make financial decisions related to, but not limited to client renewal contracts, client credit requests in upward of $1M+
Education
American Sentinel University
2001 - 2005
Master's Degree in Business
Professional Skills
- Excellent communicator verbally and very strong presentation and proven written skills
- Demonstrated ability to manage heavy workloads, prioritize work appropriately, and meet assigned deadlines; excellent organizational and analytical skills
- Strong computer and analytic skills, including experience creating and delivering client presentations using MS Office programs and use of client databases
- Demonstrated ability to influence decisions at all levels; excellent negotiation skills
- Proven skills in mentoring, coaching and training employees
- Strong problem-solving skills; ability to proactively identify and implement effective solutions
- Excellent oral and written communication skills. Portrays confidence with both
How to write VP, Account Management Resume
VP, Account Management role is responsible for presentation, customer, negotiation, travel, research, health, design, retail, credit, training.
To write great resume for vp, account management job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For VP, Account Management Resume
The section contact information is important in your vp, account management resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your VP, Account Management Resume
The section work experience is an essential part of your vp, account management resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous vp, account management responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular vp, account management position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative VP, Account Management resume experience can include:
- Strong Excel skills. Proficiency in Power Point and Word
- Recruiting and acquiring top talent business development and individual contributors with a diverse skillset
- Demonstrated skill with corporate travel pricing
- Develop and optimize individual GPD/GPM skills
- Prior experience of successfully working in a dynamic, matrix environment
- Responsible for displaying and mentoring effective leadership behaviors as well as team members’ development
Education on a VP, Account Management Resume
Make sure to make education a priority on your vp, account management resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your vp, account management experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in VP, Account Management Resume
When listing skills on your vp, account management resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical vp, account management skills:
- Proven client relationship skills with solid negotiation capabilities and demonstrated influencing skills
- Effective communication skills in customer facing situations and for internal meetings
- Strong problem-solving and customer relationship skills
- Strong verbal, written, interpersonal, presentation, persuasion and consulting skills required
- Operates with Collaborative Spirit: Works effectively in a matrix environment and builds relationships internally as well as externally
- Account management skills and sales experience
List of Typical Experience For a VP, Account Management Resume
1
Experience For VP Account Management Resume
- Champions the importance of maximizing the client experience
- Managing and coaching several groups/teams and influencing how the function is structured
- Helping identify, coach and develop top talent and proactively developing employees
- Implementing customer solutions that improve revenue generation and enhance mutual profitability
- Establishes operational objectives for Sales Representative team by creating working plans and delegating assignments
- Implements strategic policies when selecting methods, techniques and evaluation criteria for obtaining results
2
Experience For VP-account Management Resume
- Focuses the organization on retaining the right clients for life
- Thorough knowledge of travel agency operations and account management
- Travel when required (50%)
- Communicate Live Nation’s value proposition and continually reaffirm its value to Clients, Prospects, and their agencies
- Understand the client’s operational procedures to become the single point of contact for the client
3
Experience For VP Account Management, Banking Resume
- Train on and disseminate client information, procedures, deadlines, etc. to Cushman & Wakefield’s Asset Services team
- Consistently review and monitor performance and establish Asset Services KPI’s
- Monitor clients’ acquisition and sale activity for new opportunities for Cushman & Wakefield
- Develop and maintain appropriate external relationships with experienced and increasingly sophisticated C-suite executives whereby Employer Services’ can be viewed as a trusted advisor on long term strategic plans
- Coach a team to extract key success metrics from clients and in turn help deliver impactful value propositions for Employer Services’ solutions
4
Experience For HBO VP, Account Management Resume
- Strong sense of ownership. Is accountable for both wins and opportunities
- Build productive relationships with internal and external stakeholders
- Possess a fundamental understanding of solution selling. Demonstrated ability to build and sustain relationships at a very senior level with clients gaining trusted advisor status
- Manages sales directly to end-users of the organization's products or services in a large specified geographic area
- Manages activities of two or more departments
- Create, manage, motivate and train relationship team that proactively consults and represents PSCU for all products and solutions with Executives at assigned credit unions
- Develop, maintain, and execute sales strategies that achieve sales quotas and targets for PSCU products and services; Assist in negotiation of contracts with client and internally, as needed
- Review client and industry landscape and recommend, develop, and implement new and creative approaches to growing our business; Develop sales and service goals, objectives and revenue forecasts related to assigned accounts with full accountability for all results
5
Experience For Mfs-VP-account Management Resume
- Identify opportunities and assist in development and execution of strategies and account plans that support client to increase sales volume, market share, and achieve/exceed defined product and corporate objectives; Consult and advise clients on how to maximize their return on assets and, in turn, revenue to PSCU
- Deliver consultative support and coach team on how to identify, dimension, and solve for multifaceted business issues across credit union’s enterprise business as related to PSCU products/services
- Monitor and communicate value of PSCU solutions to credit union Executives and demonstrate value of PSCU relationship and overall partnership; Influence company strategic planning and policy formulation by providing continuous market feedback and participation in company/divisional planning process
- Maintain viable, marketable product lines for PSCU and evaluate new market opportunities and influence development of new products and programs to meet client needs
- Create and deliver comprehensive presentations and strategic recommendations to senior level executives for growing and improving client portfolio performance; Provide guidance to clients with respect to selling their credit card portfolios, and assist in facilitating sales in conjunction with our external partners
6
Experience For VP, Account Management, Asia Pacific Resume
- Develop, formalize and implement sales activities with clients, leveraging Business Development Support team for product knowledge, depth, and strategy
- Develop, administer and manage regional Account Management Plan and Budget to ensure allocation of financial resources to effectively carry out responsibilities
- Identify, develop, and implement client credit union marketing and operational forums
- Analyze the voice of the customer (VOC)/periodic surveys, define, and manage specific performance metrics that are critical to quality (CTQ) – meet the critical needs of the client
- Stay well versed in payment industry trends, innovation and all solutions by PSCU
- Represent PSCU at client sales meetings, client visits, Annual Forum, trade shows, industry events, and card association functions
- Be a spokesperson to strengthen PSCU employees’ understanding of the client perceptions and needs. Disseminate survey/research results to PSCU employees to provide a better understanding of how their roles impact the client relationship
7
Experience For VP, Account Management Resume
- Sales of valued products into key clients and other prospects as assigned
- Monitor service delivery and health of account relationships, keep clients apprised of our capabilities and serve as a point of escalation though frequent engagement and communications
- Facilitate periodic service review meetings to discuss ongoing performance and engage in strategic discussions (key initiatives, new capabilities, etc.)
- Communicate changes in the business environment to management at all levels where appropriate
- Identify, develop and advance a pipeline of large standalone, pursuits that are targeted to
8
Experience For VP Account Management Resume
- Evaluates and analyses the department budget and provides improvement recommendations to department leadership
- Evaluates and analyses client financial statements and holds AMs accountable for client profitability
- Capitalizes on expansion opportunities and supports Sales with prospective client meetings, i.e. "Best & Finals". Represents BCD client management as a subject matter expert
- Assists team members during contract negotiations with their subject matter level expertise; VP maintains business ownership and is accountable for positive business outcome. Strong command of legal terms and concepts. The ability to have high-level business and legal discussions with both client and internal counsel
- Performs or directs personnel recruiting, hiring, training, and separation. Exercises hiring and firing authority in coordination with HR
9
Experience For VP-account Management Resume
- Actively engaged with business travel trends; acts as the "face of BCD" at industry events and tradeshows
- Computer literate in business software applications
- Lead efforts to ensure our carrier based, third party administrator and governmental pharmacy programs are the most competitive in the market
- Create value story consistent with the client strategy
- Ensure OWCA account management teams are appropriately trained on our value story
- Accountable for the achievement of growth goals
10
Experience For VP Account Management, Banking Resume
- Acts quickly to seize opportunities for innovation and new ways to benefit clients through the effective use of partners and alliances to drive broader and deeper value propositions
- Acts quickly to seize opportunities for innovation and new ways to benefit clients
- Managing the customer relationship and business opportunities, providing strategic customer solutions and achieving mutual goals through leveraging cross functional project teams, systems and processes in order to prioritize and proactively deal with customer requirements
- Designing and executing tactical plans to enhance customer profitability, producing all key segments and objectives agreed within the context of business agreements
- Developing strong relationships between Mastercard and the customer across all operational functions (fraud, marketing, operations, business development and debit)
List of Typical Skills For a VP, Account Management Resume
1
Skills For VP Account Management Resume
- Outstanding communication and presentation skills with the ability to interface with all levels of professionals
- Demonstrated ability to make effective decisions in challenging situations and/or under pressure
- Prior experience working for an IT services provider is ideal
- Relevant experience with 10+ years of relevant experience in account management and sales
- Analytical skills – review, interpret, and present financial and operational reports and dashboards; identify process improvements
- Be coachable by colleagues in ways to improve their consultative sales skills within the operations groups of broker/dealer clients
- Eight to ten years successful senior sales and management experience within the outsourcing or large-scale technology consulting arena
- A proven track record of business development turning opportunities in to contracted business with global customers
- Proven abilities understanding complex stakeholder networks from a political, military and commercial standpoint
2
Skills For VP-account Management Resume
- Demonstrated expertise in coordinating multiple internal organizations to support complex customers
- Experience managing a team
- Demonstrates Visionary Thinking: Establish business strategies that create or sustain competitive advantage
- Experience leading teams with both large and small customer portfolios and understanding on how to optimize for all scenarios
- Experience working with National Accounts and Key Accounts
- Extensive experience managing client implementations and relationships
- Previous supervisory experience managing leaders and individual contributors required
- Demonstrated ability to motivate people and teams while raising performance levels year over year
- 5+ Team Management experience
3
Skills For VP Account Management, Banking Resume
- Pharmacy, ancillary and/or managed care experience within workers’ compensation arena
- Financial acumen and experience
- Demonstrated ability to build new relationships and nurturing existing relationships with internal and external clients
- Successful experience building a go-to-market strategy and sales plan
- Proven track record with global and regional travel account management
- Highly organized and skilled with time management; ability to multi-task
- Sales experience in the buy side industry
4
Skills For HBO VP, Account Management Resume
- Cultivate and maintain strong relationships with executive sponsors and key stakeholders across all areas of the firm
- Relevant account management work experience
- Experience with contract management and negotiations
- Bring to bear the full breadth of Broadridge's products and expertise to create a distinct, competitive offering for our clients
- Developing our value story in the market
5
Skills For Mfs-VP-account Management Resume
- Collaborating with OWCA sales achieve growth goals
- Responsible for coaching, training, and motivating team of Account Executives
- Management, Pricing, Reference Data, Accounting, Reconciliation and Reporting, and BPO
- Responsible for developing strategic roadmaps for each of our clients to include product expansion and cross selling opportunities driving retention and growth
- Analyze customer’s business through profitability modeling, financial forecasting and competitive analysis
6
Skills For VP, Account Management, Asia Pacific Resume
- Originate new sales opportunities within existing accounts, focusing on client needs and Broadridge strategic initiatives
- Build account profiles outlining client businesses, senior leadership, existing global relationships with BR and new sales opportunities
- Responsible for oversight and direction of the team including performance/activity updates with stakeholders
- Coordinate with sales for expansion opportunities and pricing
- Determine pricing strategies and develop customer propositions
- Think strategically and understand clients underlying business needs, and solutions
- Basic understanding of the reconciliation process for CAM, insurance and real estate taxes, and lease terms
- Provide strategic input into product development to build and improve product offering
- Detailed knowledge of product requirements of buy side institutions, including OMS, Portfolio
7
Skills For VP, Account Management Resume
- Prepare and execute annual client strategic plans; define goals and objectives, and map a route to achieving them
- Overall responsibility for business development worldwide and for the hiring, management and direction of account management team
- Responsible for oversight and direction of team including performance/activity updates with stakeholders
- Ensures, multi-level, strategic client relationships are being established
- Responsible for facilitating the implementation of new capabilities
- Constantly assesses the value our products are delivering and leads team members to develop approaches that increase the value we provide
- Thinks broadly and long-term, recognizing the impact of decisions and actions on the entire enterprise and clients over time
- Support rebids and renegotiations for team’s clients
8
Skills For VP Account Management Resume
- Develop close and sustainable client relations and relationships with executives and peers within CWT
- Coach, guide and motivate your dedicated team of account managers based across Europe
- Establish multi-level, strategic client relationships
- Ensure client objectives are met with continuous follow-up
- Evaluate and analyze the department budget and provide improvement recommendations to senior management
- Evaluate and analyze client financial statements and hold Account Managers accountable for client profitability
- Review and make recommendations to improve the quality of our client business plans
9
Skills For VP-account Management Resume
- Perform contract negotiations and offer support to Account Managers at time of negotiations
- Develop a comprehensive understanding of the Indian customers’ view of Rolls-Royce and its competitors to provide concise market intelligence to the business and inform account strategy
- Both anticipate and respond to the current and future requirements of the Indian customers both military and, as appropriate, Indian industry
- Utilize account management principles and tools to ensure the internal business has a full understanding of the Indian account, its strategy the associated pipeline values for both existing and future order intake opportunities to aid business planning and future forecasting
- Assist with the management of the overall customer interface, developing organizational and cultural understanding between Rolls-Royce and its Indian Armed Forces customers so that our business propositions deliver value to both throughout the product life cycle
- Understanding of all aspects at a macro and micro level of the Indian customers; organization, strategy, culture and decision-making processes, as well as procurement and commercial activity, and their day-to-day customer operational issues
- Provide effective liaison between Rolls-Royce and Indian military operators of Defence and Civil products to ensure spares and services contracts, including Maintenance, Repair and Overhaul (MRO), operate efficiently, most notably with the VP HAL & Defence Services Bangalore
10
Skills For VP Account Management, Banking Resume
- Complete regular reporting of the outcomes of customer meetings, potential opportunities and maintain Indian account records through the Customer Hub and Microsoft office tool set
- A proven track record of motivating and cultivating a winning team of sales executives. Extensive experience leading and managing cross-functional teams to deliver complex outsourcing solutions
- Excellent oral and written communication skills to all levels of client and company management along with dynamic and polished presentation skills. Proven success directing and orchestrating client negotiations on complex issues at the C-Level
- Strong results orientation with a high sense of urgency that can quickly establish priorities and manage expectations. Knowledge of the customer
- Ideally 3-5 years’ experience in a customer facing role
List of Typical Responsibilities For a VP, Account Management Resume
1
Responsibilities For VP Account Management Resume
- Strong people management skills and experience with a passion for managing and developing people
- Excellent relationship management and sales skills
- Demonstrated experience establishing and growing large, complex clients dealing with a broad range of services at the senior level of the organization
- Comprehensive experience in designing, executing and managing sales strategies for very large and institutional accounts
- An excellent reputation of partnering with other services providers and practices; including various internal practice areas
- Experience in identifying strategic alliance / partnership opportunities and of managing multiple stakeholder projects
- Demonstrate superior business acumen and commercial understanding
- Proven ability to develop and successfully implement, quantifiable business plans
- Building, managing and developing the Mastercard team supporting the customer’s business
2
Responsibilities For VP-account Management Resume
- Delivering on revenue performance targets within signed segment agreements/contracts
- Manage and oversee the account team while planning, executing and monitoring progress against annual business plans
- Developing strong internal relationships within Mastercard to enable the customer to achieve their business goals and differentiate Mastercard from the competitors
- Understanding customer business and market strategies and delivering against sales targets for Mastercard products/services and agreed net revenue targets from existing and new business
- Contributing to the development of strategic business plans through the provision of appropriate account and market intelligence and take responsibility for the implementation of those plans
- Embracing Mastercard's CRM / Customer Pulse process and ensure integration within European team planning and customer loop-back processes
- Work in a rapidly changing and developing environment and to integrate effectively with accounts managed via a matrix structure to ensure we deliver on one voice and leverage best practices to most advantageous effect
- Manage a portfolio of clients totaling more than $15M in revenue across multiple categories
- An instinctive ability to qualify leads; a “nose” for what business to chase; a talent for developing key accounts into annuities
3
Responsibilities For VP Account Management, Banking Resume
- Lead and steer the Annual Client Plans, ensure client retention and oversee client contract renewals. Create alignment of overall service delivery to effectively manage the client lifecycle
- Manage assigned Regional Directors, Key Account Directors, Regional Managers, Account Executives, Client Service Managers and Benefits Managers development and execution of client-specific business plans focused on the client’s goals, service delivery, performance expectations, growth in membership and profitability
- Provide direction and management over teams to monitor the quality of products and services being offered to the client
- Optimize potential for sustainable growth and profitability. Identify and align required resources to achieve business goals in book-of-business
- Develop and maintain solid business relationships with region’s clients at the executive and key decision-maker levels. Determine where to make “focused investments” for each account
- Utilize financial and pricing models to analyze and present business and clinical scenarios to client illustrating different benefit strategies and advantages of adoption
4
Responsibilities For HBO VP, Account Management Resume
- Demonstrated in-depth knowledge of payments overall, including Mastercard's core products, rules, and services
- Research and analyze market trends and competitive practices to ensure client strategy is placed in context of client’s industry and marketplace
- Monitor client service continuum including proactive and reactive components. Resolve escalated issues, while ensuring ongoing issues are resolved expeditiously
- Perform 360o review of performance on account, from operational service delivery, benefit setup and administration to relationship management. Identify gaps and sources of corrective action to ensure milestones are met
- Collaborate with other leaders across MedImpact to drive success
- Continuously strengthen day-to-day client relationships through exceptional client service, detailed knowledge of client’s industry and business, impeccable program delivery and client engagement
- Position Live Nation as a strategic resource throughout client’s marketing team – both internal and external staff
5
Responsibilities For Mfs-VP-account Management Resume
- Provide direction for your team in terms of program execution, resource deployment, program recaps and reporting, and special projects/initiatives
- Consistently delivered thoughtful leadership or complex analyses and having completely developed, led and executed high profile business development pitches
- Develop and maintain relationships with key Live Nation teams to ensure the desired program delivery and results for clients
- Manage and direct 4+ reports across Sr Acct Director, Acct Director, Sr Acct Manager and Acct Manager levels
- Develop detailed understanding of client’s business and identify strategic opportunities for business and/or brand growth through entertainment marketing programs
- Lead development of creative program development for key client relationships that grows Live Nation’s revenue and operating margin
- Oversee the financial management of client relationships including margin performance, budgets, invoicing, and other relevant financial activities while optimizing program performance
- Explore new technologies, marketing trends, and data & analytics practices to add value to clients
- Identify opportunities to engage internal resources to develop and sell-in new creative concepts that strengthen the client’s brand positioning in music / entertainment marketing
6
Responsibilities For VP, Account Management, Asia Pacific Resume
- Lead to the achievement of the country sales and net revenue targets
- Conduct monthly and quarterly business reviews with accounts and ensure clients are on track in terms of business performance and achieving CBA milestones and objectives
- Drive and oversee the design of strategies, messaging and proposals for customers
- Support the management of key senior stakeholders at all account levels
- Oversee strategic Sales & BD initiatives and identify / lead cross-functional initiatives
- Excellent communications skills and ability to develop, deliver and defend a high quality business development plan, business cases and business development pitches
- Experience in managing a diverse team of senior and junior sales executives and account managers updated by manager
- Proven leader able to motivate and lead teams to successful outcomes
7
Responsibilities For VP, Account Management Resume
- Exceptional drive and energy coupled with patience and forbearance
- Develop and manage relationships at all levels to prosecute business development and delivery
- IT literate, knowledge of CRM and RCI systems
- Flexibility to travel at short notice
- Extensive experience building hiring, leading and directing geographically dispersed sales executives who are responsible for the overall marketing and business development efforts
- Experience strategically leading the sale of enterprise applications / technology; preferably supply chain and the account management of large customers
- Strong knowledge of business models, objectives, financial metrics, etc. used in decision-making; ability to build sound business cases to support innovative initiatives
- 50 - 75% travel to client locations as needed
- Set marketing strategies and sales targets for products/services sold against customers’ business objectives utilizing a strong understanding of issuer business models
8
Responsibilities For VP Account Management Resume
- Expertise in sales in financial services industry, preferably in retail or consumer card business
- Deep knowledge of the card and payments industry
- Strong understanding of current payments marketplace and market research to anticipate how MasterCard products and solutions can help drive a customer’s business
- Thorough understanding of financial planning including investment and profitability analysis, P&L management related to risk dynamics, and budget and planning experience leveraging business strategy acumen
- Develop strategies to increase retention for current clients ensuring to evaluate opportunities for best potential return on company resources and communicate with executive management
- Develop strategies to increase retention for current clients ensuring to evaluate opportunities for best potential return on company resources and communicate results with executive management
- In related Customer Success / Account Management organizations with responsibility for delivering measurable Customer Success results
9
Responsibilities For VP-account Management Resume
- Provide strategic insight to determine vulnerable accounts and ensure clients' needs and concerns are addressed
- Interface with internal departments (e.g., Client Services, Marketing, Sales Administration, Product Management, etc.) to reconcile client feedback and competitive data
- Ensure staff optimizes each contact with existing clients providing clients with the highest standard of customer services
- Customer-focused mindset and passionate about customer success with ability to balance the needs of the customer with those of CompuCom
- Strong organizational skills; the ability to create an effective yet practical plan and then implement it; the passion to direct, organize, prioritize, and motivate a team around that strategy and vision
- A demonstrated open, collaborative leadership style; capable of inspiring a team despite the changing opportunities dictated by the client environment, the services industry, and from within Conduent
10
Responsibilities For VP Account Management, Banking Resume
- A track record for recruiting and developing staff in line with practice growth plans; the capacity to hire the right blend of talent to create a successful organization
- Superior client relationship/account management skills & abilities as a trusted advisor
- Strong problem solving skills with the demonstrated ability to identify research and make decisions based on the day-to-day and complex customer/prospect problems
- Outstanding presentation skills. Proven success in preparing and delivering presentations that convey information critical to the audience and adjusting to meet changing audience needs
- Strong leadership presence and teamwork orientation; understands that client’s best interests are served through smooth, seamless service delivery
- Willingness/availability to travel 40-50% is required
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