Warranty Analyst Resume Sample
Gino Crona
10440 Haag Mews,
Boston,
MA
+1 (555) 591 0178
Work Experience
Senior Warranty Analyst
03/2018
-
PRESENT
San Francisco, CA
- Assist Service Manager to oversee service admin, resource planning, service work plan and handling service calls as required
- Assist Service Manager to monitor service projects, costing and billing
- Process primary & secondary claims for MCGA Singapore and regional offices, including preparation of parts required for warranty repairs
- Administer warranty claims submitted by dealers and customers - processing submissions, validation, approval by various levels till credit approval by Finance
- Assist in tracking monthly KPI, Productivity/utilization reports
- Generate local & regional warranty/PIP reports
- Work with Safety Committee & Safety Consultant to maintain Work Safe & Bizsafe environment on the shop floor & premises
Warranty Analyst
06/2011
-
01/2018
Houston, TX
- Perform other job junctions as assigned by service Manager
- To train MTW offices and dealers on warranty process GWX and policy
- Develop and maintain a responsive and cooperative working relationship with internal and external customers
- To liaise with customers/dealers on their warranty claims
- Process all related warranty claims for Australia office
- To generate warranty/PIP reports
- To liaise with Finance on warranty credit and debit
Breach of Warranty Analyst
10/2007
-
01/2011
Chicago, IL
- To work with Manitowoc Singapore office to train dealers on warranty process GWX and policy
- To liaise with parts department on warranty parts order
- Perform other job functions as assigned by the Crane Care, Country Manager, Australia
- Of related experience and/or training; or equivalent combination of education and experience
- Basic skills: Ability to effectively communicate with customers by phone, e mail and other correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization
- Administers OE customer cost sharing agreements and data analysis on claims management, support continuous improvement / warranty reduction plans within PS-NA
- Evaluates best business practices and leverage read across within PS-NA manufacturing operations to define and direct strategies, procedures, standards, and targets for quality management and warranty cost reduction
Education
Montana State University - Northern
2002 - 2007
Bachelor's Degree in Business
Professional Skills
- Detail oriented, problem solving, and decision making skills important
- Intermediate level of relevant work experience, including Call Center Representative experience, required
- Excellent understanding and experience of the business environment and end customer requirements
- Prior warranty experience
- Problem solving and analysis, interpersonal, verbal and written communication, organization, leadership, group presentations, interpersonal skills
- Research and investigative skills essential
- Effective oral and written communication skills in the English Language (Spanish would be an asset)
How to write Warranty Analyst Resume
Warranty Analyst role is responsible for software, research, auditing, database, training, languages, microsoft, word, powerpoint, excel.
To write great resume for warranty analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Warranty Analyst Resume
The section contact information is important in your warranty analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Warranty Analyst Resume
The section work experience is an essential part of your warranty analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous warranty analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular warranty analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Warranty Analyst resume experience can include:
- Fully bilingual and excellent communication skills and interpersonal skills to interact effectively with diverse client group
- Effectively handle multiple tasks within a fast-paced environment. Well-developed planning, organization, analytical, and decision making skills
- Proficient computer skills, such as Excel and PowerPoint and typing
- Automotive service and warranty experience or equivalent combination of education and experience required
- Demonstrate excellent customer service and problem resolution through Midas Link phone support role
- Communicate effectively with customers and the team
Education on a Warranty Analyst Resume
Make sure to make education a priority on your warranty analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your warranty analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Warranty Analyst Resume
When listing skills on your warranty analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical warranty analyst skills:
- Well organized with strong presentation skills, normal working proficiency with other Microsoft Office products such as Outlook, PowerPoint and word
- Demonstration of leadership, relationship building and strong critical thinking skills
- Experience utilizing professional written and verbal communication skills
- Manage priorities and workload effectively
- Deep understanding of business & IT with analytic skills
- Project management and leadership skills with an ability to meet agreed deadlines
List of Typical Experience For a Warranty Analyst Resume
1
Experience For Senior Warranty Analyst Resume
- Involves cross functional operations teams to identify and develop mitigation strategies to proactively improve ongoing warranty performance
- Identify, investigate, and report anomalies, spikes, high cost areas out-of-line with the goal of reducing warranty cost
- Report development and generation to support underwriting and program management and account profitability reviews
- Provide input and support for all warranty and related activities for monthly and quarterly analysis and reporting
- Ensure accurate information and coding on claims for issue detection and supplierrecovery
2
Experience For Eese Warranty Analyst Resume
- Provide prompt and courteous response to calls coming into Daikin's Service Department for warranty related issues
- Assist the network with questions regarding the warranty claim process
- Extract and perform advanced statistical analysis on all available warranty related data
- Develops data system and utilizes methods to collect, query and analyze customer warranty data (including Customer 0km ppm and Warranty data) from multiple sources into consolidated reporting structure that can be used for cross-functional improvement activities
- Monitors and reports on a regular basis the customer data providing insight from the analysis as an input into the corrective action and continuous improvement efforts
- Monitors and tracks Warranties with responsibilities for determining correct analysis and results, as well as presenting trends to support action plans to target results
3
Experience For Breach of Warranty Analyst Resume
- Provides expertise in statistical methodology/concepts and problem solving to support operations and perform data analysis using predictive modeling capabilities
- Participate in battery teardown and failure analysis, identify top warranty drivers and interface with OE Customer Base and JCI Commercial & Operations teams on warranty reduction roadmap and corrective action plans
- Liaise with the PS Quality Assurance Team and IT function to assure that the needs of the Quality Information Systems are met in support of the PS Quality Strategic Plan
- Coordinate and facilitate Customer Warranty meetings
- Assists team with concern resolution reports (i.e. Storyboard/6 Panels/8D’s-7Steps-5Phases)
- Participates with JIT Divisions’ tasks with OEMs
- Triage: Monitor the cases received via Salesforce.com to the Team’s mailbox, in order to assign it to the correct owner and answer questions from Customers, Internal Users, etc. in a timely manner
- Registrations: Our team is responsible for the new product registration of Honeywell equipment installed on newly delivered ATR and BGA aircraft (Air Transport & Regional, and Business & General Aviation, respectively)
- Claims: Supporting external customer claims for warranty coverage and reimbursement for work already completed, according to contractual requirements and Service Bulletin Support. Customers include airlines, authorized 3rd party repair facilities, AWARS, authorized dealers and owner/operators
4
Experience For Warranty Analyst Resume
- Performs warranty research in the Ford AWS (Analytical Warranty System) of products manufactured by the company. Monitors performance trends, identifies specific failure modes and provides reports on trends. Provides competitive analysis for warranty sharing agreements
- Serves as primary analyst of Ford DDL-EASI system. Checks system daily and enters part timing and recovery plans as provided by the program teams. Ensures that team is aware of timing requirements and that status is entered into the system in a timely manner
- Coordinate the end to end process of terms and conditions creation, execution, and analysis for the purpose of maximizing financial and operational performance while minimizing risk
- Handle inventory and order schedule management to support current and future claims
- Responsible for work orders and/or purchase orders requests for the repair or investigation of hardware
- Responsible for hardware movement and coordination to suppliers, module centers or PW-Depots
- Management of customer scrap
- A can-do mindset, self-drive and motivation
5
Experience For Senior Warranty Analyst Resume
- Evaluates complex claims and makes claim payment decisions per departmental procedures and company policies
- Responds to dealer inquiries and communicates division policies and procedural requirements in a professional and timely manner
- Supports procedures requested by the Vendor Recovery Specialist
- Presents appeal claims and provides recommendations to the Policy Review Board as required
- Monitor warranty contract expirations date (technical factor agreements)
- System Administrator and Subject Matter Expert for the Ubiquiti software
- Ensure all Customer Warranty related communication is accurate, on-time and the appropriate documentation has been reviewed and approved by Management at the respective Manufacturing Facilities
- Perform lengthy analysis of Dealership problem descriptions on a regular basis, categorizing and establishing an understanding of any relevant trends or new emerging issues
6
Experience For Eese Warranty Analyst Resume
- Attend regular Customer Warranty part return reviews
- Processing, reporting and analytics for Warranty Service Contract business. Includes loading client submitted contract sales and claims files to warranty data management system, working with clients and vendor to resolve issues, documenting solutions, running reports to validate data, tracking and analyzing results
- Working closely with warranty account manager, update warranty contract system as necessary for changes in pricing, earnings, new clients or products. Serve as point of contact to ensure service contract data meets business, financial reporting and regulatory requirements
- Manage relational database tables across numerous data sources
- Execute scheduled and ad-hoc reports for various business partners
- Partner with the Warranty Performance team for their analytics needs
- Support team efforts to manage and reduce warranty spend, accruals and reserves
- Update and maintain customers’ systems by individual part
7
Experience For Breach of Warranty Analyst Resume
- Partner with Service Operations and Reliability Engineering to build warranty cost model to effectively capture expenses as well as analyze trends; utilize model information to manage warranty accrual on balance sheet
- Design and implement reporting templates and packages to highlight company’s warranty costs via key metrics
- Analyze the warranty run rate through Service Repair Orders and provide insight, trends, and improvement recommendations to senior management
- Develop, implement and manage a comprehensive cross functional Warranty Management process to meet business objectives
- Control warranty costs, define action plans to tackle potential deviations and predict future costs and recommend potential accrual as necessary
8
Experience For Warranty Analyst Resume
- Collaborate and liaise with cross functional team members to target warranty reduction. Identify opportunities to reduce warranty costs and support their implementation
- Maintain Anaplan warranty database and calculate warranty run rate. Reconcile warranty liability and actual claims on the monthly basis
- Document controls, processes and procedures related to warranty and ensure SOX 404 compliance
- Work with MB Dealer Service management and warranty administrators in order to review and approve claims payment on repairs that are out-of line.Issue credits/debits for warranty claims
- Assist Warranty Services Group (WSG) with case and claim review
9
Experience For Senior Warranty Analyst Resume
- Work with the Warranty Methods Analyst to ensure MB technical and procedural policies & procedure are clearly communicated to the dealers
- Analyze KPI, damage code and cost trends and identify overstandard conditions. Investigate warranty claims via desktop
- Audits to determine potential cause(s) of conditions. Consult with other areas such as the Aftersales Operations Managers, field auditors and Service Engineering and formulate a summary of findings and recommended actions, including potential field audits
- Review Dealer Workshop Services documents for compliance with warranty policy
- Review dealer-submitted warranty claims for adherence to policy and fair reimbursement
- Receive, register and process warranty claims from customers (end users, contractor, etc.)
- Log in to TRC Systems and coordinates until the claim is close and track KPI's
- Create PO's and keep communication with Factory and customers
10
Experience For Eese Warranty Analyst Resume
- Administer and coordinates Quality Programs
- Manage all related to warranty parts shipments (import/exports)
- Create and update warranty reports on a weekly basis
- Create and update warranty costs report on a monthly basis
- Create, process and invoices factory all relates to Warranty and QA Programs
- Provide support for general sales administrative activities to the SSR's
- Process warranty and extended service coverage claims received from the Dealer/Distributor/Fleet network
List of Typical Skills For a Warranty Analyst Resume
1
Skills For Senior Warranty Analyst Resume
- Communication, documentation and presentation skills
- Completion of Ford systems training in WERS, EASI, and AWS with a strong understanding of all other systems being supported
- Review of warranty contracts to validate and provide direction for customers reporting non-conformances
- Strong analytical aptitude using Excel and Access
- Experience in a customer support position
- Strong common sense is key
2
Skills For Eese Warranty Analyst Resume
- International customer support experience
- Diploma in Engineering/Mechanical discipline or technical qualification with 3-5 years of relevant working experience
- Six Sigma experience and working knowledge of lean process improvement methods
- Services, Service Contract, Warranty, Insurance, Legal or related experience
- Related to Refrigeration and HVAC industry experience is required
- Strong analytic capabilities / detail oriented person
- Good knowledge of ERP and CRM related software applications
3
Skills For Breach of Warranty Analyst Resume
- Experience working in customer service, technical support or other similar customer facing technical roles
- Collect root cause data (from make sites, 8D, evidence, etc.) to drive actions related to root cause analysis
- Investigation and research of incoming documents to confirm validity
- High level of data analysis and reporting experience
- Good interaction with internal departments (service/financial/procurement departments)
- Experience in Automotive Quality or equivalent
- Assisting the FTSS and / or the DCSM in assessing dealer’s warranty training needs
- Developing warranty training aids / materials necessary for supporting the dealer network
4
Skills For Warranty Analyst Resume
- Assisting in development of warranty process updates, and implementing these solutions within the current Warranty Terms and Conditions
- Assisting with the implementation of warranty training to the dealer network as needed
- Providing written communications to the dealer network concerning product updates and warranty processes as required
- Opening of claims in SAP, funding requests and preparation for hardware receipt
- Working knowledge of MS Excel, PowerPoint
- Thorough understanding of Problem Solving methodology (8D Problem Solving, 5 Why, etc.) is required
5
Skills For Senior Warranty Analyst Resume
- Assist with client underwriting audits from developing the audit plan, testing contracts and claims and results write-up
- Monthly analysis to update the Warranty Spend Checklist, for historical spending, CPR, Unexpended Warranty Spending and Work Stream status
- Knowledge of MS Excel (tables, formulas, charting, and filtering)
- Serve as a Liaison between Engineering, Manufacturing, & Quality on Warranty Improvement
- Communicates warranty issues to department management, Marketing, Purchasing, suppliers and truck divisions as necessary
- Trains dealer/direct warranty and service personnel through web classes, preparing and revising class content as required
- Improve and maintain Warranty Forecasting Tool/Reporting and compare with actual costs
- Support the defined Warranty Process at Magna Autosystems America, driving standardization within the root cause analysis and reporting processes
6
Skills For Eese Warranty Analyst Resume
- Thorough understanding of Automotive Warranty Systems and reporting methodology (Ford, GM, FCA) an asset
- Interpret data, analyze the results using statistical techniques and provide ongoing reports
- Respond to customer's inquiries regarding warranty coverage, terms, return policies, and ordering/returns/claims processes
- Work with Planning/Purchasing on creation of sales order/purchase order
- Prepare routine and ad hoc reporting accompanied by the required supporting documentation for management
- Data mining to provide Warranty Spend Savings estimates on new projects that are Under Investigation AWS analyses in support of Recovery projects
- Basic understanding of the Aerospace industry and products
7
Skills For Breach of Warranty Analyst Resume
- Basic understanding of the Repair and Overhaul process
- Communicate verbally and in writing tactfully with customers and across all levels of the organization in a diverse work environment
- Assist the Technology and Global Service Support in the development or update of warranty publications and training aids / materials as needed
- Adjudication: Assessment of a claim or warranty repair order to determine if there are any extenuating circumstances that would void warranty coverage
- Submission of order requests for new parts or tooling
8
Skills For Warranty Analyst Resume
- Handle exporting of hardware to international customers and/or suppliers
- Claim status reporting to customers and management
- Assists in development of the Warranty department web site and internal references using FrontPage
- Creates and maintains databases, analyses, graphs and reports, using Access and Excel
- Collect raw warranty claim data from various customer portals for analysis utilizing Ubiquiti software
9
Skills For Senior Warranty Analyst Resume
- Support the Quality Engineering group with Warranty data
- Support Customer Warranty debits according to agreed contracts
- Analyze existing business processes and provide recommendations for improvement
- Perform multiple problem part tear downs, requiring the use of various hand-tools and diagnostic equipment
- Support the continuous tracking of warranty information/claims through initial reports, weekly management reports, and KPIs
- Manage the monthly service contract accounting feed and release data and reports to other functional areas for review and additional analysis
- Periodic updates to Top 100 Warranty Spend parts list, to determine trends and opportunities
- Coordinate the EESE Quarterback eRoom and SharePoint sites, maintaining orderly, user-friendly structures for capture and dissemination of all Quality-related information (objectives, meetings, performance status, etc.)
10
Skills For Eese Warranty Analyst Resume
- Benefits including Medical, Dental and Vision coverage, Paid time off
- Travel to Canada and Mexico
- BA or BS + 3-Year work experience in a commercial, business or technical sector with focus on customer support, resolving conflicts, following and improving process, data entry and analysis and working in a process define environment
- AA or AS + 6-Year work experience in a commercial, business or technical sector with focus on customer support, resolving conflicts, following and improving process, data entry and analysis and working in a process define environment
- Work with others in a Team/Office and training facility environment
- Associate’s + 6 years work experience in a commercial, business or technical sector with focus on customer support, resolving conflicts, following and improving process, data entry and analysis and working in a process define environment
- Proficiency in Microsoft Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail is required
- Excel, Word, PowerPoint, Access and Outlook
List of Typical Responsibilities For a Warranty Analyst Resume
1
Responsibilities For Senior Warranty Analyst Resume
- Collaborate with others (example: Network/Quality/Product Reliability/Service) regarding continuous improvement opportunities with the service, repair and claim processes
- Experience on similar administrative tasks and service activities
- Maintain Warranty Tracking Charts according to Product Line, Platform, & Model
- Mechanical or electrical engineering or comparable
- Review warranty orders and assist with any technical trouble shouting for compliance with warranty coverage and terms
- Report problems with any of the tools required for claims assessing immediately to the Senior Warranty Specialist and the Help Desk
- Participate in ad hoc projects to improve Fixed Right First Time, Customer/Retailer satisfaction, claims processing, and warranty costs
- Document, enforce, and exercise judgment concerning the Midas Lifetime Warranty Program
2
Responsibilities For Eese Warranty Analyst Resume
- Prepare Warranty Updates for the Plants, Corporate, Operating Committee, Policy Committee
- Perform material analysis of returned parts in the Return Material Room
- Attend meetings, as required, to assist in gathering information, reporting findings and assist in the decision making process concerning warranty claims issues
- Collect, summarize and report the warranty data from each EU division
- Summarize the regional warranty data into a monthly global report
- Provide FP&C global warranty report to MPT
- Support and train the EU division in data analysis
- Develop tools and processes for warranty data analysis
3
Responsibilities For Breach of Warranty Analyst Resume
- Maintain a global overview of customer warranty portals
- Maintain a overview of customer warranty contracts
- Summarize and report the status of global warranty returns through the divisional inputs in QDB
- Supervise the migration from QDB to QPF in the future to ensure no data loss
- Lead efforts to capture customer warranties and recover "Warranty Dollars" for Daikin
- Monitor Verification Report. Review and release orders for warranty replacement parts that comply with warranty administration guidelines
- Maintain accuracy of warranty information in the system
- Monitor Process Report for billing on a weekly basis. Initiate billing of non-returned warranty parts and credit for warranty replacement parts that were initially billed for, have been reclassified, returned, etc
- Create and distribute planning documents and final Letter to Quality
4
Responsibilities For Warranty Analyst Resume
- Work with Supply quality on coordinating exhibit transfer from North Haven to Shelton and or Stratford
- Resolve issues in order to proceed with processing of part
- Detail oriented, Analytical thinking, Problem solver
- Create and facilitate induction paperwork
- Process Final letter signature and coordinate with DCMA
- Work with O&R repair centers and 3rd party suppliers to expedite repairs in order to meet/fulfil customer contractual obligations
- Create sales order for new spares
- Coordinate activities to have the asset returned to XPO/O&R
5
Responsibilities For Senior Warranty Analyst Resume
- Process DD1149 and obtain exhibit disposition for customer address
- Help facilitate return of asset to customer or scrap of asset
- Review Warranty Database/SAP Module
- Provide Jaguar Land Rover Retailers and JLR Field personnel with the support necessary to ensure the proper administration of warranty compliance and procedures
- Respond to Retailers and JLR Field personnel inquiries via phone, e-mail, or in writing within 48 hours
- Process Jaguar Land Rover USA and Canada Retailer and Port warranty claims on a timely and accurate basis, not to exceed 30 days from submission
- Research repair procedures, lower level repairs, and adjustments published on the Technical Online Product Information Exchange (TOPIx)
6
Responsibilities For Eese Warranty Analyst Resume
- Review claims to ensure repairs are carried out in accordance with Warranty Compliance and Procedures and published bulletins
- Escalate unresolved claims issues to the Senior Warranty Specialist in a timely manner to ensure proper resolution
- Basic automobile component and system maintenance and repair knowledge required
- Perform independently, with professionalism, under time constraints
- Verify data and audit information
- Handle difficult/sensitive information tactfully
- Self-starter with the ability to work both independently and within a cross-functional team
7
Responsibilities For Breach of Warranty Analyst Resume
- BS on administration or similar
- Strong knowledge of PC software applications (Microsoft Office, Minitab, Life Data Analysis/Predictive Modeling) and demonstrated computer skills to perform statistical analysis
- Travel in USA and Mexico: 15%
- Team-oriented / ability to work well with others important
- Displays professionalism and a positive attitude
- Collect, Track and Analyze Warranty Data and Distribute to Responsible Disciplines. Post data in Warranty Data Center for all AAM facilities to use
- Become a resource of Product / Warranty Knowledge
8
Responsibilities For Warranty Analyst Resume
- Utilize the specific Customer Warranty Systems to obtain the data on AAM products
- Work with Customers (Internal & External) on Detailed Investigations of Warranty Cause & Effect, Plant & Dealer Visits, J.D. Power Data, etc
- Assist in preparation of the Corporate Monthly Performance Reports
- Desired: Completion of Automotive Technical Schools
- Willingness to go above and beyond the daily routine in order to identify issues, create change and drive process improvements
9
Responsibilities For Senior Warranty Analyst Resume
- Consistent ability to work independently and systematically
- Analytical, organized and implementation-oriented
- Proficient with the use of computers and data management systems
- Able to multi-task to meet objectives
- Documenting the communication to Global Warranty regarding the warranty issues that affect product performance, reliability and durability, and assist in prioritization of these issues
- The warranty liaison between the dealer and the Global CS
10
Responsibilities For Eese Warranty Analyst Resume
- Assist in Warranty claim review. Assist in TMA material return process
- Truck component knowledge
- Work Schedule: 9/80
- Monthly maintenance and updates of Warranty Spend Projection tools, for CY15 and CY16 Data analysis in support of TNI Reduction initiative Analysis of Labor Hours distributions for Top Warranty Spend parts, to enable targeting of outliers Verification and validation of Warranty Spend Reduction projects, to make sure we are reaping the benefits of the efforts
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