Warranty Manager Resume Sample
Lucius Rohan
49345 Wilderman Lock,
Phoenix,
AZ
+1 (555) 190 1737
Work Experience
Warranty Manager
02/2016
-
PRESENT
Los Angeles, CA
- Fosters and maintains excellent relations between customers and store
- Answers incoming telephone calls and responds in a courteous and professional manner
- Assists service advisor in scheduling service appointments according to scheduling policies
- Greets all incoming customers in a professional and courteous manner
- Assists service advisors in write up of incoming customers work orders
- Obtains any needed warranty or customer authorization prior to working on unit including taking of pictures, faxing in for authorization or any / all procedures as prescribed in the manufacturer's warranty policy & procedure manuals
- Follows up on all warranty receivables to ensure payment in timely manner, contacting customers as needed to schedule appointments for special order parts
Head of Installation & Warranty Manager
02/2009
-
12/2015
Detroit, MI
- Fills in as needed as service dispatcher
- Participates in training as prescribed by management
- Assists technicians as needed with diagnosis, authorization or repairs
- Follows up on open work orders as per policy of dealership
- Follows all rules, regulations and laws with regard to moving dealership owned or customer's units
- Acknowledges all guidelines and policies as described in company policy handbook
- Maintains a safe work area for customers and coworkers
- Working knowledge proper and safe use of equipment
- Excellent organizational/sequencing skills
New Home Warranty Manager
01/2002
-
10/2008
Dallas, TX
- Working knowledge of activities, methods, procedures and policies of the Service Department
- General knowledge of product installation activities
- Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person
- Provide guidance for the planning, execution, and management of construction warranty throughout a project
- Address construction warranty management so that a clear understanding of and concurrence with warranty response times and requirements are achieved
- Ensure warranty requirements are clearly identified and applicable in the specifications for each project, addressed in the pre-construction meeting and routinely discussed throughout project execution
- Track all action items until completed to facilitate successful project turnover and construction warranty management
- Review the contractor’s responsibilities, procedures, and performance for warranty response at project closeout
- Interface with BCS regional warranty leads and ZF TRW central quality, commercial warranty, and other business unit’s warranty groups. Benchmark differing group’s activities and implement best practices. Share resources as appropriate to minimize ZF TRW expense. Work effectively with Engineering, SQA, Purchasing, and Sales to implement the Warranty Strategic Action Plan
Education
Lawrence University
1998 - 2002
Bachelor's Degree in Engineering
Professional Skills
- Superior verbal, written, and listening skills, and good data management and analysis skills are required
- Strong manufacturing background, demonstrated knowledge and experience with mechanical process equipment, process automation systems and electrical systems
- Technical Skills: Experienced in Products delivered in the project and in problem solving
- Strong Microsoft office skills, including Excel, Access, and Outlook
- Excellent problem/conflict resolution skills to manage and diffuse situations and customer concerns in a positive manner
- Strong leadership skills; ability to set objectives, delegate tasks, and evaluate performance of staff
- Proven experience to establish and maintain a strong teamwork capacity
How to write Warranty Manager Resume
Warranty Manager role is responsible for analysis, retail, training, database, purchasing, reporting, manufacturing, design, assembly, insurance.
To write great resume for warranty manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Warranty Manager Resume
The section contact information is important in your warranty manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Warranty Manager Resume
The section work experience is an essential part of your warranty manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous warranty manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular warranty manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Warranty Manager resume experience can include:
- Drive consistency and standardization across the teams by implementing Standard Operating Procedures (SOP’s) in support of corporate warranty policies and guidelines
- Strong analytical and organizational skills with the ability to manage multiple tasks concurrently
- Strong managerial skills (innovate, plan, organize, direct, control)
- Demonstrated ability to identify, prioritize, and analyze dealer problems with a high priority of dealer satisfaction
- Engage effectively with engineering, marketing, operations, SCM, and key account management
- Effectively control retail dealers input/output claims
Education on a Warranty Manager Resume
Make sure to make education a priority on your warranty manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your warranty manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Warranty Manager Resume
When listing skills on your warranty manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical warranty manager skills:
- Quickly adapt to changing priorities, effectively manage a group of professionals performing accounting and controlling
- Exceptional verbal and written communication skills including the ability to write effective, concise technical and policy documentation
- Proved and record in excellent communication and presentation skills
- Mature and well developed people skills
- A high level of organizational skills and an enthusiastic/positive approach to work are necessary and attention to detail
- Leads teams and demonstrate good collaboration to achieve results
List of Typical Experience For a Warranty Manager Resume
1
Experience For Head of Installation & Warranty Manager Resume
- Ensure Warranty Analyst staff has skills and tools to perform assigned tasks
- Document, validate, and resolve warrant claims, and communicate with customers
- Knowledge and experience of the warranty process
- High level of initiative and the ability to prioritize are important
- Five years of management experience; with direct reports
- Lead the development of world class warranty tracking and management system through the use of SalesForce/ServiceMax and Intelex
- Availability & Reliability of trains as per the contractual terms & conditions
2
Experience For Project Warranty Manager Resume
- Reviews Warranty Administrator’s claims and paperwork for completion
- Create reports on customer interactions, warranty claims, and related statistics
- Process warranty enrollments, educate customers about usage, and answer questions
- Answer phones and resolve customer concerns
- Manage a team of warranty administrators
3
Experience For New Home Warranty Manager Resume
- Represent warranty towards project teams, cross functional teams
- Authority to approve warranty charters
- Global coordination and execution of major claims and major campaigns
- Manage a network of colleagues through cross-functional support and alignment
- Preparation of weekly and monthly analysis reports to advise service departments of potential issues
- Establish and maintain Connected Car team responsibilities within HARMAN via RASIC and process definitions
- For each new OEM product, establish (during product development) and maintain (during and after mass production) a warranty system that covers the following elements
- Works with IT department to develop and implement a web based warranty management system
- Reviews warranty data, understands failure modes, and develops corrective action plans for high failure rate components
4
Experience For Retrofit & Warranty Manager LC Resume
- Develops processes to help identify warranty opportunity within Compass, the WM fleet management database
- Instructs Fleet Managers on warranty coverage and recovery, and assists Fleet Managers in discussions with local OEM dealers on warranty issues
- Sets warranty recovery goals applicable to all sites based on equipment age and replacement parts usage
- Collects monthly and quarterly warranty recovery data and creates reports for senior management at the Corporate and Group level
- Develop strategy for the reduction of warranty by utilizing results returned product analysis to focus corporate teams and drive warranty policy alignment with product capabilities
- Conduct analysis of collected information to determine trends
5
Experience For Quality & Warranty Manager Resume
- Provide direction, clarity, and leadership to all warranty responsible team members
- Evaluation of the current customer and branch network return policies and procedures and propose improvements
- Focus on Meritage Homes JD Power results in the direction of the Customer Care Team; work product of incumbent significantly impacts the company’s JD Power survey score
- Review/act on all new homeowner surveys
- Hire, supervise, and direct the work of the Area Customer Care Team
6
Experience For Warranty Manager Resume
- Ensure the CC Team expedites minor and major home repairs within “the spirit” of the new home warranty guidelines, the Register of Contractor (ROC) standards, and in accordance with customer service standards set by Meritage Homes
- Administer a pro-active customer service program
- Work in conjunction with Community Construction and Sales Managers to establish a team approach to Customer Satisfaction
- Understand the manufacture’s recommendations for the use and application of their products; provide ongoing training to the CC Team to ensure they understand product features and warranty provisions, and can explain/demonstrate them to new homeowners
- Audit, verify and approve for payment, purchase orders for work completed that is deemed not to be the responsibility of a Subcontractor and/or Trade Partner; ensure cost effective resolutions to customer warranty and satisfaction issues
- Track warranty goodwill claims for all Pierce product lines
- Experience and ability to coordinate, oversee and implement campaigns
- Manage and review monthly warranty reporting
- Approve or deny customer warranty claims and communication
7
Experience For Head of Installation & Warranty Manager Resume
- Manage dealer and customer warranty disputes to achieve resolution
- Oversee warranty and supplier recovery process with Quality Dept. and suppliers, both internal and external
- Drive appropriate relationships with category suppliers, with a principal objective of achieving the optimal solution and cost of ownership that meets the business’ goals supported by a culture of continuous improvement with performance benchmarks in use
- Establish written procedures and work processes for operational activities
- Analyze root cause of warranty claims and identify methods to reduce claims
- Drive continuous improvement for Warranty and Service contract programs
- Document, validate, and resolve warranty claims, and communicate with customers and vendors in a timely manner with a goal of continuing strong customer relations
- Collaborate with the Engineering departments and MHE vendors on solutions for warranty issues and the Service department to coordinate and manage onsite service and/or installation of engineered products and solutions
- Create a category strategy in conjunction with internal customers to ensure there is a comprehensive, unified approach for the category
8
Experience For Project Warranty Manager Resume
- Earn the trust of key stakeholders to drive alignment with the business
- Effectively work with technical counterparts to ensure budgeted and forecasted figures Add value in the improvement of processes and procedures, not only in the group’s objectives but also operational objectives
- Develop links with global OEM customer base and JCB Service organisation to tackle emerging field training and diagnostic issues at source
- Work well in a team oriented professional environment
- Lead and assist his or her team to meet or exceed their targets
- Complete various monthly reports and ad-hoc analyses
- Lead monthly reviews, as well as risk and opportunity identification and analysis
- Manage warranty return investigations, warranty data and claim pattern analysis including development of analytical and predictive tools. Develop existing systems to identify emerging field concerns at the earliest opportunity
9
Experience For New Home Warranty Manager Resume
- Manage warranty recovery process to ensure appropriate documentation is in place and lead a small team to deliver against recovery value and timescale expectations
- Supervise and provide technical guidance on investigation of significant issues to minimise resolution time and maximise impact. Lead 8D investigations including supplier liaison as necessary to close out definitively and build robust cases for cost allocation and recovery as appropriate
- Communicate with internal departments and service subsidiary to ensure customer satisfaction
- Design promotions to complement sales through channel
- Drive and follow up complex and escalated extended warranty service issues
- Create and publish ad hoc management reports as required
- Identify claims flagged as manufacturer rejections and are which are overdue for payment
- Determine if claims can be corrected
- Perform regular analysis of warranty write-offs for review with Aftersales Manager
10
Experience For Retrofit & Warranty Manager LC Resume
- Establish frequency of self-audit – based on manufacturer standards
- Access manufacturer ‘self-audit’ documentation
- Identify any areas of concern
- Take actions to prevent future re-occurrence of non-conformity and monitor action plans
- Ensure all policy claims are quickly dealt with and customer reimbursements are correct
List of Typical Skills For a Warranty Manager Resume
1
Skills For Head of Installation & Warranty Manager Resume
- Impeccable communication, presentation and organizational skills
- Team dynamics and group motivation skills
- Engineering, IT, Business Analytics or related field, OR 2+ years of Amazon experience
- Direct activities of Warranty Analysts, including assigning responsibilities and establishing task priorities
- Related experience in quality assurance, process engineering, or product engineering
2
Skills For Project Warranty Manager Resume
- Overall experience delivering warranty solutions
- Experience restructuring warranty programs in an industrial organization is required
- Experience of working with standard forms and documentation processes
- Develop the competence of team members via training and ensure effective communications both within and outside the team
- When corrective solution is known and validated, request warranty implementation teams to perform the appropriate corrective actions
- Extensive experience in claims management
3
Skills For New Home Warranty Manager Resume
- Project management experience in complex projects
- Travel up to 20 % and maintain a valid passport
- Experience in commercial negotiation
- Develops comprehensive cost effective warranties for Waste Management
- Provides purchase recommendations to WM senior management based on the level and quality of warranty and goodwill support from chassis and body OEM’s
- Improve product warranty tracking by establishing top priority improvement areas and standardizing analysis processes and failure modes
- Manage the collection and prioritization of batteries to be analyzed
- Invoicing and claiming all warranty work within the factory specific timelines
- Ensuring dealer queries are handled within specified time frames, and that both dealers and vendors are satisfied with warranty operations
4
Skills For Retrofit & Warranty Manager LC Resume
- Conducting regular Warranty audits as well as other ad-hoc reports as and when required
- Monitoring department expenditure in relation to warranty and claims processed via approved systems, policies and procedures
- Ensuring that all warranty operations are kept to the highest level of company compliance with a zero tolerance work ethic
- Providing professional and timely customer service to internal and external customers at all times
- Working financial knowledge
- Process warranty claims, analyzing failures per terms of division warranty programs, and entering and/or editing failure coding
- In related work, involving data collection, warranty reporting, technical assistance, service parts and claim processing
5
Skills For Quality & Warranty Manager Resume
- Staff development, including writing and administration of Performance Appraisal Reviews (PAR) and Individual Development Plans (IDP), and team building
- Manage problem solving actions by coordinating the actions of the relevant stakeholders in the project
- Provide ongoing product and customer service training, and support to the Customer Care Team
- Support Quality and Continuous Improvement by analyzing and driving solutions with Warranty data
- Ensure delivery of value added services including training, upgrades, refurbishment and preventive maintenance programs
- Support Sales in creating packaged solutions and negotiating with end customers
- Work with marketing department to maintain and update all marketing and online material
- Develop and maintain communication with building principals and administrators during all phases of warranty claims
- Handle the stress of dealing with trades and with the public
6
Skills For Warranty Manager Resume
- Collaborates with regions/WW regarding program to drive warranty cost and sNPS improvement as well as workout the financial budget for subsequent year
- Responsible to support region business unit to win deal by providing the best warranty cost
- Knowledge of JDE operating system
- Tertiary qualification in a relevant discipline (eg Engineering, Commercial, Project Management)
- Proficient in structure problem solving techniques (8D, 5 Why, DMAIC, etc)
- Partner with technical counterparts to drive decisions in a fast moving environment
7
Skills For Head of Installation & Warranty Manager Resume
- Numerate and used to working with financial statements
- Develop a customer specific account strategy for managing assigned OEM’s related to Lifestyle Audio
- SME (subject matter expert) in warranty claims processing
- Legal and contractual understanding and associated impact on business decisions and negotiations
- Develop a customer specific account strategy for managing assigned OEM’s related to Connected Car
- Builds and implements a nationwide Warranty Recovery Training Program directed toward Fleet Managers and Technicians
- Builds a warranty calculator to assist warranty budgeting at the site level
8
Skills For Project Warranty Manager Resume
- Attends OEM warranty training for certification and to enter warranty claims on behalf of Waste Management
- Coordinate the analysis of key data to reduce warranty for manufacturing, design, supplier, and policy terms
- Manage the commercial aspects of the warranty on projects as dictated by the governing commercial terms and conditions
- Coordinate and develop personnel filling the Inventory support roles in the Fulfillment Centers
- Achieve yearly cost saving or value targets appropriate to the category
9
Skills For New Home Warranty Manager Resume
- Communicate clearly and concisely, while adapting to multiple types of audiences
- Support rolling improvements to Engine Assembly Line and supplier base through Warranty Investigation feedback
- Oversee all extended/advanced warranty activities relating to sales/returns and registration
- Communicate with purchasing partners to collect serial number, end-user information and/or installation location
- Manage Installation site product serial number information using internal software platforms
- Monthly sales reporting to service subsidiary
- Be actively involved in costing and ensure the procedures adopted by the Workshop Controller are in line with established procedures
- Ensure that steps are taken to ensure safe working processes are followed and provision of H&S legislation are complied with
10
Skills For Retrofit & Warranty Manager LC Resume
- Review and initiate policies and procedures regarding warranty for communication to Peterbilt dealers
- Develop and maintain positive working relationships with a variety of stakeholders
- Work with the Maintenance and Operations Department to ensure input from departments during warranty phases
- Problem solving reactivity
- Frequent interactions withnew homeowners, vendors, subcontractors construction personnel and all levels of employees
- Contribute to the phase/management decision for internal R&D Projects
- Compile and review various reports
- Leads and track the product support warranty cost to meet the budget and support net promoter score goal
List of Typical Responsibilities For a Warranty Manager Resume
1
Responsibilities For Head of Installation & Warranty Manager Resume
- Check and clear weekly statement and query any overdue claims, or claims not paid or any discrepancies in payment
- Ensure that company standards are followed in relation to control of funds, vehicles, and other company resources
- Provide detailed monthly updates of the warranty provisions consumption/utilization and Work Due provisions to provide accurate forecast of BTG costs for all warranty and work due provisions. This shall include the use of KPI’s and other reporting methods such as Dashboards
- Implement robust processes and procedures for ensuring effective claim back of costs from suppliers due to them not meeting their product/system warranty obligations, including in service reliability performance obligations. Leading supplier warranty claim negotiations as appropriate
- Ensure there are robust and transparent processes are developed and in place to manage customer warranty claims in a manner that mitigates the commercial exposure to BT
- Preparation, development and administration of the company's Warranty Management Program
- Manage and track warranty claims from initiation through completion
2
Responsibilities For Project Warranty Manager Resume
- Generate and distribute warranty status reports to project teams
- Assemble Warranty & O&M Manuals received by project teams
- Assemble Warranty Contact List of all associated vendors
- Coordinate labor for material only warranty items with Operations
- Participate and engage in quality management related meetings as necessary
- Attend pre-GO, 60-day and 11-month walk thru for assembly of Punch List and Warranty Claim List
- Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status. (MW Region: Scheduling and the distribution of work orders is completed by Customer Care Call Center.)
3
Responsibilities For New Home Warranty Manager Resume
- Maintains service vehicle inventories including appropriate materials and equipment
- Balance staff workloads to meet throughput and accuracy goals
- Identification and implementation of process improvement and waste reduction opportunities within the warranty department
- Provide support and guidance to dealers on warranty related topics
- Manage standard repair times (SRT’s) requests and updates
- Be the point person for warranty issues and coordinate with contractors and/or maintenance at the project site
4
Responsibilities For Retrofit & Warranty Manager LC Resume
- Document and track warranty notifications and performance of contractor response
- Collect information via maintenance personnel and field visits to determine the cause of the warranty claim
- Prepare detail and summary monthly reports to show progress of warranty item completion for all projects
- Meet with principals and administrators to review warranty work
- Advanced knowledge of Pierce product lines
5
Responsibilities For Quality & Warranty Manager Resume
- Detailed knowledge of warranty specifications and warranty agreements with suppliers and customers
- Focus on detail and quality of our product
- Work cohesively with employees at all levels, customers, and suppliers
- Leadership ability necessary to effectively communicate with personnel within the Facilities Planning and Construction Department, outside consultants, contractors, and District Administrators
- Allocated budget management
- Microsoft and Lotus Office
6
Responsibilities For Warranty Manager Resume
- Process oriented Team Builder
- Knowledgeable in spreadsheets, statistical software, and statistical data analysis
- Highest ethical standards and practices
- Identify, develop, and drive operational improvements
- Behaviour: Rigor and Discipline, ability to convince internal stakeholders, resilience, customer oriented
- Committed to sustainable practices to save energy and use fewer resources daily
7
Responsibilities For Head of Installation & Warranty Manager Resume
- Dedicated to innovation to achieve growth through advanced technology
- Locations across the US and internationally
- Teamwork, employee appreciation, stable career path, and growth opportunities
- Analytical; with the ability to give, receive, analyze information, interpret complex issues, and make effective decisions to bring the issue to a successful conclusion
- Highly organized and flexible; with the ability to prioritize multiple projects and meet deadlines, often with frequent interruptions and changing circumstances, in ahigh-volume fast-paced work environment
8
Responsibilities For Project Warranty Manager Resume
- Represents customer support to be subject matter expert on warranty cost for the assigned product line
- Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive warranty cost and sNPS improvements
- Leads key initiatives to drive warranty cost improvement as well sNPS improvement
- Analyse and identify gaps between products reliability and contractual or agreed targets
- Ensure the captures of data failures in system are pertinent and relevant for reliability growth improvement and overall REX for the project
- Evaluate the impact of modifications on the reliability
- REX consolication from projects through regular update of database
- Work with Project Directors, Project Managers, PI Managers and Project Controllers to ensure effective implementation of a Warranty Management Strategy covering planning of warranty works to a pre-determined budget and to provide full transparency of warranty consumption during the PI and Realization phases of the project with the aim of minimizing consumption
Related to Warranty Manager Resume Samples
BIM Manager Resume Sample
Work Experience
• Evaluate and Manage BIM related software & technologies
• Drive solutions, global standards and process in regards to building automation, energy management, and indoor environment quality initiatives
• Stay informed & be an advocate on best practices for use of Revit...
Professional Skills
• Excellent written and verbal communication...
• Strong 3D modelling skills in both Civil a...
• Proven prior experience with BIM project d...
Home Manager Resume Sample
Work Experience
• Complete customer incident and associate injury reports
• Supports our “Customer Experience” Vision: Appreciates the value and dignity of every customer regardless of the customer’s individual circumstances. Ensures that subordinates are treating customers with empathy, appropriately balancing the ...
Professional Skills
• Two – five years experience in business se...
• One year experience supporting children an...
• Effectively establish and maintain meaning...
Telesales Manager Resume Sample
Work Experience
• Be an ambassador of Equator’s culture, and set the standard for telesales culture
• Experience in both print and digital advertising sales
• Extensive experience in sales management of a volume focused sales team
• An expert in coaching teams to improve...
Professional Skills
• Giving an Excellent Customer Experience
• Highly organised, disciplined with fantast...
• Interpersonal, organizational, and leaders...
Servicing Manager Resume Sample
Work Experience
• Experience in the asset management industry
• Good product knowledge in multi-asset class
• Mature, strong communication skills and detailed-oriented
• Leading a team to ensure the timeliness and accuracy of Corporate Action and Dividend Payments to Cit...
Professional Skills
• Proven Leadership and Employee Management ...
• Proven Leadership and Employee Management ...
• Strong focus on Client service/experience ...
Manager, Enterprise Resume Sample
Work Experience
• Thorough knowledge of the bank’s PMO methodologies and project lifecycle stages
• Three to five years’ experience in leading the Implementation, enhancements, and support of Concur in a large scale enterprise-wide regulated environment. This includes
• Development of business...
Professional Skills
• Proven leadership skills with the manageri...
• Strong communication and interpersonal ski...
• Communicate effectively and presentation s...
Mgr Capture Management Resume Sample
Work Experience
• Lead/Support Raytheon’s business proposal activities
• Leadership experience as an international capture/BD Lead for pursuits with experience in successful business captures in the airborne ISR market
• Direct experience in successfully working with systems controlled under t...
Professional Skills
• Experience with customer focused marketing...
• Demonstrated experience leading capture ac...
• Strategic planning and demonstrated relate...