Wintrust Mortgage Resume Sample
Samantha Prohaska
96284 Beatty Mountains,
Houston,
TX
+1 (555) 991 6775
Work Experience
Wintrust Mortgage
11/2015
-
PRESENT
Houston, TX
- Develop a solid understanding of the business process, workflows, and the requirements for all mortgage related software applications
- Design, implement, and maintain solutions in Encompass such as workflows, business rules, custom data entry screens, custom forms, pipeline views, e-folder, dashboards, reports, print forms and web center administration
- Maintain and facilitate monitoring of the ongoing system settings to ensure system is performing at the optimum level and according to applicable laws and regulations relating to mortgage lending and information security
- Keep current on Encompass product enhancements and providing configuration/implementation expertise on any new products from Ellie Mae; manage and communicate ongoing software updates
- Monitor interfaces to integrated systems ensuring systems are operating as designed
- Manage system change requests and facilitate Encompass user group meetings
- Create reports within Encompass
Wintrust Mortgage
09/2009
-
08/2015
Phoenix, AZ
- Strong project management skills and ability to communicate effectively with manager on ongoing projects; meet project deadlines
- Manage additional responsibilities as required by the position
- Robust understanding of loan processes from point of sale through servicing and secondary
- Advanced MS Excel functions like formulas, pivot tables and macros
- Professionally administer all incoming calls and ensure they are redirected accordingly
- Assist with various clerical tasks including copying and scanning
- Receive and direct vendors as appropriate
- Take accurate messages when needed. Distribute incoming faxes
- Coordinate Messenger Services
Education
Western International University
2004 - 2008
Bachelor's Degree in Finance
Professional Skills
- 3 – 5 years of Mortgage Lending/Closing experience, as well as Financial Software, Customer Service and communication skills
- Prior experience some combination of writing procedures, government loans, and demonstrated project management required
- Friendly, engaging personality with strong communication skills
- Excellent organizational, written and telephone communication skills
- Strong written and communication skills and ability to communicate with all levels of management required
- Strong written and communication skills are critical to success in this role
- Proven effective organizational skills.
How to write Wintrust Mortgage Resume
Wintrust Mortgage role is responsible for customer, organizational, interpersonal, research, design, mortgage, training, excel, telephone, mac.
To write great resume for wintrust mortgage job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Wintrust Mortgage Resume
The section contact information is important in your wintrust mortgage resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Wintrust Mortgage Resume
The section work experience is an essential part of your wintrust mortgage resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous wintrust mortgage responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular wintrust mortgage position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Wintrust Mortgage resume experience can include:
- Strong skills related to execution and implementation of learning initiatives and programs
- Outstanding customer service, verbal, and written communication skills is essential
- Participate in training for marketing, sales, and scenario techniques to effectively sell our products and service
- Strong work tenure: five to 10 years of experience supporting functions in mortgage, banking or financial services
- Mentor junior servicing and project management staff within the company to develop their skills
- Review various reports to ensure proper tracking is in place to effectively evaluate and improve processes and metrics within the business unit
Education on a Wintrust Mortgage Resume
Make sure to make education a priority on your wintrust mortgage resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your wintrust mortgage experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Wintrust Mortgage Resume
When listing skills on your wintrust mortgage resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical wintrust mortgage skills:
- Strong organizational skills as well as excellent verbal (including phone etiquette) and written communication
- Experienced Manager with strong leadership skills
- Possess solid understanding of the mortgage loan origination process and be able to effectively explain to others
- Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, external and internal partners
- Good organizational, written and telephone skills
- Qualities we look for in potential applicants are thoroughness, strong verbal communication skills, professionalism and quality focus
List of Typical Experience For a Wintrust Mortgage Resume
1
Experience For Wintrust Mortgage Resume
- Manage multiple priorities in a fast-paced sales environment
- Facilitate building issues and serve as point of contact for Building Management and vendors
- Manage a team of approximately XX Loan Originator Assistants in today’s ever evolving mortgage lending environment
- Develop an understanding of each major function and key processes within the centralized loan servicing department
- Help supervise, review, and approve the periodic compliance monitoring and auditing activities for the mortgage company
2
Experience For Wintrust Mortgage Resume
- Complete and close tickets regarding IT issues including user access, credentials, equipment, and applications
- Familiarity with learning management systems (video conferencing, webinars, etc)
- Support the origination, processing and closing efforts of the Team
- Work directly with Sales, Underwriters, Processing, Closing, and Management
- Responsible for underwriting and completing 2nd reviews when volume dictates
3
Experience For Wintrust Mortgage Resume
- Provide coaching and training to the underwriters within the region
- Respond to post-closing audits from Investors on behalf of the regional underwriting team
- Respond to pre-closing audits from the QC Department on behalf of the regional underwriting team
- Participate in department development, including oversight, creation and compliance maintain of CLSD loan servicing accounts and functionality
- Oversee servicing transfer department functions to ensure all deadlines are being met
- Maintain and improve quality results by following standards and adhering to policies and procedures
4
Experience For Wintrust Mortgage Resume
- Review all incoming closed loans to ensure the credit and closing documents are accurate and legible
- Assist our clients in researching guidelines and answering scenario questions
- Escrow administration—paying taxes, homeowners’ insurance and mortgage insurance
- Develop staff and grow team according to business needs to maximize team’s current & future contribution
- Work closely with our servicing, information technology, and project management departments on all new projects to ensure compatibility with our network
5
Experience For Wintrust Mortgage Resume
- Produce monthly departmental reporting
- Request Chain of Title from the title company and/or the seller attorney during the process of the loan
- Clear any Underwriting conditions made for Processor to clear
- Ensure borrower understands conditions for closing
- Supervises them to make sure their pipeline is moving efficiently
- 1 – 5 years of Mortgage Lending
- Assist in the development and preparation of daily, weekly and monthly reporting of QA Key Performance Indicators (KPIs)
- Develop and provide staff with departmental training
6
Experience For Wintrust Mortgage Resume
- Disburse tax payments to appropriate taxing authorities
- As an AVP Regional Underwriting Manager, primary responsibilities include
- Monitor daily and monthly production of the underwriting staff
- Assist with new hire training and test case review process
- Assist National Underwriting Manager with leadership tasks for the betterment of the team
- · Maintain list of Wintrust Mortgage contacts and signing officers within MERS online system
- Review the closing documents to ensure they meet our investor guidelines
- Receives, sorts and forwards incoming mail and packages. Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
7
Experience For Wintrust Mortgage Resume
- Help order company lunches
- Coordinate and maintain the conference room for meetings
- Train new hires on processes and procedures as it relates to the team’s objectives and Wintrust Mortgage standards
- All other tasks as assigned and requested
- Monitor and evaluate competitors’ use of digital concepts to ensure the organization adapts new technologies, best practices and new interactive solutions to remain competitive
- Ensures guidelines are accurate and there is efficient process closing
8
Experience For Wintrust Mortgage Resume
- Manage day to day transactions and relationships with customers and vendors
- Meet with potential borrowers to analyze financial situation and needs for purchase or refinance
- Gather necessary documentation for the loan process, etc
- Develop flow charts for key department functions
- Develop and refine written procedures and desktop aids for key functions
- Work on 2-3 strategic projects at a time
- Create weekly or monthly status reports as needed for executive sponsors on all projects
9
Experience For Wintrust Mortgage Resume
- Provide daily support to customer service and general loan servicing staff, including answering questions and problem resolution. Provide training and coaching to team members for the purpose of developing the team
- Monitor telephone abandonment rates and first call resolution metrics
- Monitor the paid loan and release process to ensure compliance with regulatory requirements and departmental guidelines
- Ensure the Adjustable Rate Mortgage Notice review is conducted timely and accurately
- Ensure all reconciliation items are cleared within established timeframes
10
Experience For Wintrust Mortgage Resume
- Review Quality Control reports, and identify the root cause for any exceptions. Implement key process controls within the business unit to ensure regulatory compliance
- Provide department efficiency metrics for releases, VOMs, payoffs and other service requests
- Handle escalated client complaint resolution
- Works directly with Loan Officer, Team Lead, Underwriters, Closers and Management
- Analyze credit, income, assets, contract, appraisal, and Wintrust disclosures
- Research guidelines and matrices for all programs to insure loan is processed to guidelines
- Ensure completeness of application
- Issue needs letter and/or loan status letter to client and loan officer
- Follow up and insure receipt of requested documentation on timeline to insure submission of file to
List of Typical Skills For a Wintrust Mortgage Resume
1
Skills For Wintrust Mortgage Resume
- Excellent interpersonal and communication skills, written, verbal and listening
- Strong written and communication skills to communicate with all levels of management required
- Possess strong communication skills; written and verbal
- Strong verbal and written and communication skills to communicate with all levels of management required
- Strong written and communication skills are critical
- Good organizational skills and the ability to multi-task are critical to success
- · Good organizational, customer service, verbal and written communication skills
- Detail oriented with strong analytical and organizational skills. Ability to work as a team player
2
Skills For Wintrust Mortgage Resume
- Effectively prioritizes requests, responds timely, and resolves issues with speed and quality
- Effectively work with other departments within Wintrust Mortgage to assist in training and streamlining various Encompass processes
- 1 – 5 years of Mortgage Lending, Customer Service and Communication skills
- Demonstrated experience successfully leading multiple strategic projects
- Prior managerial experience preferably with Quality Assurance or loan servicing oversight
- Maintain a productive and team-focused environment while providing an excellent experience for our internal customers
- Prior direct supervisory experience required
- Prior MERS experience required
- Advanced communication (written and verbal) and customer service skills
3
Skills For Wintrust Mortgage Resume
- Mentor junior project management staff within the company to develop their skills
- Effectively communicate the terms of each product to customers and/or prospects
- Experience with automating routine tasks and scheduling jobs using Autosys, Windows Task Scheduler, or equivalent tools
- Experience with customer service, decision making and analyzing information
- Experience with customer service, decision making, and analyzing information
- Management experience in a mortgage servicing, lending or a similar bank environment
- Experience in banking, accounting or finance related field
- Experience working and building relationships with mid-sized matrixed organizations
4
Skills For Wintrust Mortgage Resume
- Experience in the mortgage lending industry
- Experience in mortgage banking
- Focus on multiple high priority tasks while adhering to strict deadlines
- Management experience in a mortgage lending or bank environment
- Demonstrated success in working in an audit, quality control, or compliance role
- Facilitate all developed training content to a variety of experience levels
- Experience working with auditors and examiners
- Organize activities, manage competing priorities, and successfully deliver on multiple responsibilities in a dynamic, fast-paced environment
5
Skills For Wintrust Mortgage Resume
- Experience in a mortgage lending or bank environment
- Management experience in a mortgage lending or bank environment
- Organize and manage multiple, often competing, priorities
- Flexibility and adaptability to respond to changing business priorities with agility and poise
- Strong understanding of project management concepts and ability to track deliverable, coordinate task, escalate and execute
- Research open items and resolve priority issues by working with various departments within the company and other outside sources
- Provide all conditions of loan approval to Underwriting for review and CTC no less than 5-days prior to the
- Ensure all loans are clear to close and moved to closing department at least 3-days prior to the confirmed
- Previous customer service experience required
6
Skills For Wintrust Mortgage Resume
- Creativity, innovation, good judgment and customer focus are essential
- Graphic design experience in wide variety of formats / mediums
- Highly proficient with Microsoft Excel and strong knowledge of Microsoft Access
- Experience in the mortgage lending industry
- Proven ability to manage multiple projects at one time (typically two to three)
7
Skills For Wintrust Mortgage Resume
- Customer service experience (preferably in a call center environment)
- Experience in the field
- Proven ability to develop, manage, and update multiple curriculums across a variety of topics
- At least a year of mortgage service experience
- Experience with Quality Assurance or Quality Control
- Switchboard experience with very heavy call volume
- Demonstrated ability to learn and understand various application systems as required
8
Skills For Wintrust Mortgage Resume
- Positive “can do” attitude with a strong focus on customer service
- Excellent attention to detail and accuracy required
- Mortgage sales/and or Operations experience
- POS/LOS software experience, preferably Encompass
- Work with senior and executive management to assess and develop practices to enhance the customer experience
- Complete Clear to Close Audit for every file prior to submission to UW for CTC
- · Transfer beneficial interest and/or servicing of MIN’s upon sale to investors and when valid requests for transfer occur
- Foster positive and effective business relationships at all levels and project phases
- Ongoing Policy/Guideline monitoring, tracking and record keeping
9
Skills For Wintrust Mortgage Resume
- Ongoing education and training to stay current with market trends, changing guidelines and requirements
- Working knowledge of various computer programs, including Excel, Word, PowerPoint, and Outlook
- Looking for Spanish speaking/bilingual candidates
- Working knowledge of the FIS system
- Acting as a liaison between the CLSD office and other departments, colleagues, and clients
- Basic understanding of mortgage banking in particular secondary marketing functions
- Basic understanding of mortgage banking, in particular secondary marketing functions
- Coordinate communication between all Underwriting teams and business partners, including setting up meetings and conference calls
- Work with the training manager to develop new hire onboarding and training content
10
Skills For Wintrust Mortgage Resume
- Completes doc funding form and turn file with doc funding request into Closing Department
- Assist with reviewing and curing post closing conditions
- Supervise sales training staff and ensure ongoing coaching and development of staff
- Provide daily administrative support to SVP including managing a complex meeting schedule
- Responsible for coaching, training, development, and discipline of the Underwriting Staff (15-20 employees)
- Process changes to existing loans, posting of payments, advances payoffs, reconciliation of GL accounts and maintenance of incoming loan documents
- Assist lenders with questions regarding the origination, processing, and closing of loans
- Detailed knowledge of Conventional, FHA, VA, and Non-Conforming underwriting guidelines
- Schedule and maintain adequate staffing, during hours of operation
List of Typical Responsibilities For a Wintrust Mortgage Resume
1
Responsibilities For Wintrust Mortgage Resume
- Well-spoken, articulate and excellent Business English Writing Skills, such as professional letters and documents
- Experience in project management, implementations or strategic planning
- Balancing loan accounts and generating routine accounting journal entries
- Answering customer phone calls and providing thorough, accurate responses
- Receiving and posting mortgage loan payments
- Maintaining thorough, accurate servicing notes
- Responding to email requests from borrowers and company personnel
- Generating daily transfer notices
- Creating accurate payment histories
2
Responsibilities For Wintrust Mortgage Resume
- Assisting with the loan transfer process
- Accurate processing, clearing and reporting of all General Ledger reconciliation items, including: ACH and NSF clearing, posting rejects, Unapplied Funds
- Provide routine administrative support including filing, copying, and typing correspondence, presentations, spreadsheets, etc
- Monitor the status of files and ensure accurate and efficient processing through post closing, to include guideline research
- Assist Account Executives with implementing marketing strategies
- Review and assist in responding to consumer complaints filed with regulatory agencies and consumer advocacy groups
3
Responsibilities For Wintrust Mortgage Resume
- Create and monitor contact files and re-certifications for existing Correspondent Lenders
- Calendar Management and coordination of meeting logistics
- Partner with Compliance to deliver regulatory and compliance training programs that are applicable to Wintrust Mortgage employees
- Develop and maintain business continuity plans specific to WM Learning & Development team
- Exhibit professionalism and business acumen while building relationship with senior level stakeholders
- Process tax and insurance payments, utilizing third party vendor services
- Process mortgage insurance cancellations/terminations, adhering to CFPB and investor guidelines
- Process escrow cancellations requests, adhering to investor guidelines
4
Responsibilities For Wintrust Mortgage Resume
- Complete all testing in a timely manner and distribute final, periodic reports to management and Executive Committee
- Manage influence through persuasion, negotiation, and consensus building with C-level executives, all levels of staff and customers
- Residential Mortgage Underwriting
- Deep understanding of pipeline management and system supported workflows is required
- Knowledge of mortgage or banking industry
- Proficiency in Microsoft Office, including PowerPoint, Excel, Word, and Outlook
- Proficient with Microsoft Office computer programs, including Excel, Word, PowerPoint, and Outlook
- In depth knowledge of Residential Mortgage lending processes
- Handle confidential and non-routine information applying extreme confidentiality and sensitivity in the dissemination of information
5
Responsibilities For Wintrust Mortgage Resume
- Thorough knowledge and understanding of agency (FNMA, FHLMC, VA, FHA, etc.) and investor guidelines
- Flexible working hours to support west coast borrowers
- Thorough knowledge & understanding of agency (FNMA, FHLMC, VA, FHA, etc.) and investor guidelines, policies, procedures, regulations
- Pull FraudGUARD Reports and obtain information to clear low and/or moderate impact findings as needed,
- Obtain documentation to support clearance of items. Document any high impact alerts to UW to clear
- Insure 100% compliance with internal fraud prevention procedures and other Wintrust procedures
6
Responsibilities For Wintrust Mortgage Resume
- Request contact information for Hazard Insurance from borrower
- Request and analyze Tax Return Verification (TRV) if tax returns are used to qualify. Insure match of income
- Create follow-up procedures for items requested on needs letters, appraisals, titles and approvals
- Ensure contingency dates are met on purchases
- Order subordination agreements upon receipt of appraisal and title
- Analyze refinance title commitments to confirm that borrower is in title; property taxes are current and the
- Number of liens on Schedule B
- Meet or discuss with Loan Officer(s) weekly to review pipeline
- Leads a group of 3-5 Processors
7
Responsibilities For Wintrust Mortgage Resume
- Serve as project manager for compliance related projects
- Develop positive working relationships with operations managers to facilitate process improvements throughout the organization based on compliance audit findings
- Produce, quality check, and approve monthly, quarterly and semi-annual compliance reports for management and executive review
- Ensure the department tracks all issues requiring corrective action and follows up to assure corrective action has been taken, including timely retesting and validation of corrections
- Produce and maintain key department procedures and job aids and ensure these remain up to date and staff are following proper procedures in their reviews
- Maintain the confidentiality of sensitive borrower, bank, and mortgage company sensitive information and related materials
- Maintain a competent level of expertise and knowledge of the requirements of the various laws, regulations and rulings concerning the mortgage industry, both current and emergent
8
Responsibilities For Wintrust Mortgage Resume
- Provide ongoing training and talent development for direct reports
- Track and request collateral review for all non delegated loans
- Track and request condo reviews, as needed
- Track and request QC and Compliance reviews for new Correspondent Lenders
- Assist Correspondent Coordinators with workflow
- Assist with individual onboarding related to Citrix setup and logging in, activating email on personal phones, setting up and testing onsite equipment and connectivity, and training of Intranet usage
- Act as the main point of contact for technical issues for all Wintrust Mortgage employees
- Maintain a small inventory of spare computer parts to support our employees
- Conduct periodic IT equipment inventories for Wintrust Mortgage
9
Responsibilities For Wintrust Mortgage Resume
- Travel to multiple facilities is required
- Work closely with the Business Systems Analyst on various tasks and projects
- Develop, maintain and present on an array of training topics, including new hire systems training, compliance training, customer service training and technical / software program training
- Maintain up to date training manuals, recorded webinars, and other training content
- Work closely with sales and executive leadership to proactively identify training needs for the organization, develop, and deliver content
10
Responsibilities For Wintrust Mortgage Resume
- Monitor status of each file to ensure lock dates and contingency dates are met
- Proactively manage requests from internal and external auditors
- Manage remediation tasks and responses relative to OCC reviews
- Respond to Ginnie Mae Field Review requests
- Act as Executive Advisory Committee secretary. Upload BOD materials, maintain roster, coordinate meeting/event logistics, and send meeting invites to directors. Follow-up with meeting minutes and reports to BOD and Audit Committee
- Act as IT Steering Committee Secretary. Retain all meeting records. Maintain meeting calendar and schedule/plan meeting logistics
- Directly supervise all QA related and defined functions including staff of 5 specialists, which includes 1 Team Lead level position
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