Workforce Consultant Resume Sample
Fred Halvorson
60472 Viola Squares,
Philadelphia,
PA
+1 (555) 699 0884
Work Experience
Senior Workforce Intelligence Consultant
09/2017
-
PRESENT
New York, NY
- IBM’s Workforce and Analytics team helps organisations build an impassioned and engaged workforce to deliver better business outcomes. Combining the power of descriptive, predictive and prescriptive analytics and workforce science, with market-leading talent management and social collaboration solutions we help organisations attract, engage, develop and retain the best talent
- Assists in implementation, guidance and interpretation of HR policies, procedures, programs and processes
- Ensures business plans and goals are translated into human resource capabilities to achieve results through partnership with leaders
- Maintains knowledge of labor market demographics and understands implications for workforce planning and development
- Provides needs analyses inputand collaborates with HR leadership on understanding the business needs of the organization
- Understands INTEGRIS business issues and strategies and applies this knowledge to strategically support leaders and align HR programs, services & resources with organization goals in order to increase impact of partnerships
- Assists Regional HR Director in daily operations and with HR coverage and projects throughout the assigned region
- Assists in the creation and maintenance of standard management and ad hoc reports
- Provide quantitative comparisons of data points using statistical analysis communicated in a manner understandable to business stakeholders
Workforce Consultant
09/2010
-
03/2017
Boston, MA
- Gather requirements based on customer needs
- Collaborate with subject matter experts across the HR service areas (COEs and HRBP/HR Consultant team) and finance to promote data governance and stewardship and to improve overall strategic and operational performance and insight
- Communicate findings in a clear and simple manner with excellent written and oral communication skills
- Complies with all rules and laws and HR policies and procedures related to information systems
- Ensures confidentiality of records and HR information
- Execute reporting and analysis with a focus on process improvement
- Supports running models and reports to analyze workforce data to identify significant differences, relationships, root causes and trends
- Report results of statistical analyses in the form of graphs, charts, and tables
- Analyze reports to support the organization
Management Consultant, Workforce Optimization
05/2006
-
06/2010
Chicago, IL
- Extract data from a variety of sources (databases, web, text files) and in a variety of formats (structured, unstructured)
- Construct and validate predictive models using a variety of techniques
- Manage multiple basic to intermediate level projects that support HR and business needs
- Keep all projects highly organized
- Provides training solutions to end users and further develops Manager and HR self-service in the reporting function to meet client needs
- Continuously research and learn new data science tools and techniques to find applicability at Farmers
- Work on site and remotely with prospective clients to understand the client’s high-level corporate goals that can be impacted by improved workforce management practices. For each goal, define supporting workforce management initiatives and solutions
Education
Herzing University - Atlanta
2001 - 2005
Master's Degree in Healthcare
Professional Skills
- Aid with selecting WFM solutions by using your technical knowledge and consulting skills to work with clients to successfully deploy and utilize their WFM Solution, ensuring that the client achieves its objectives
- Achieve deployment success of the client WFM Solutions. This includes the alignment of the solution to the client requirements, configuration of the features of the tool, and the end-user training along with the initial review of forecasting and scheduling strategies key business goals and objectives the alignment to the application features
- Provide Issues resolution and solution adoption by being responsible for keeping the client projects on course and aligned with client expectations. Ensure Best Practices and coach the client team through their product knowledge, process, and procedures that are alignment to business objectives
- Strong interpersonal, communication, time management skills (deleted influencing skills)
- Excellent communication and client-facing skills with the ability to be open, honest, and empathetic when dealing with people
- Strong coaching / training skills
- Excellent interpersonal skills and ability to develop collaborative working relationships across multiple functional areas in the organization
How to write Workforce Consultant Resume
Workforce Consultant role is responsible for design, training, excel, consulting, integration, database, architecture, reporting, manufacturing, research.
To write great resume for workforce consultant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Workforce Consultant Resume
The section contact information is important in your workforce consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Workforce Consultant Resume
The section work experience is an essential part of your workforce consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous workforce consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular workforce consultant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Workforce Consultant resume experience can include:
- Excellent communication skills at all organizational levels and across functions
- Experience in proactively identifying, prioritizing and delivering small to mid size projects which have demonstrable benefits for the business
- Able to manage conflict effectively and ensure processes and policies are adhered to
- Strong direct experience/background in the Healthcare industry
- Professional work experience conducting quantitative and qualitative data collection and analyses and preparing technical reports/briefing materials
- Develop complex formulas leveraging programming and development experience
Education on a Workforce Consultant Resume
Make sure to make education a priority on your workforce consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your workforce consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Workforce Consultant Resume
When listing skills on your workforce consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical workforce consultant skills:
- Excellent client interaction and communication skills are needed
- Strong negotiation and persuasion skills coupled with tenacity with diplomacy
- Strong relationship management skills- ability to influence up and across the business
- Proven experience in packaged software implementation and training
- Proficient statistical analysis, computer, and software skills
- Advanced SQL, BI Tools, and Excel skills
List of Typical Experience For a Workforce Consultant Resume
1
Experience For Workforce Management Consultant Resume
- Strong attention to detail and desire to optimize procedures
- B.S. / M.S. in Computer Science or equivalent experience
- A ‘can-do’, attitude and a robust approach to problem solving
- Weigh up conflicting business demands and be decisive decision maker
- Design dashboards within Workday or other BI solutions such as QlikSense
- Create reports within Workday
- Assemble multiple data sources, clean as necessary, and merge into useful data sets for analysis
- Conduct statistical analysis (exploratory or directed)
- Communicate and present findings to leadership
2
Experience For Management Consultant, Workforce Optimization Resume
- Influences others through subject matter expertise and provides performance feedback to Team Leader where applicable
- Configure WorkForce Software Suite inclusive of all it’s features needed by our partners
- Create test plan and test cases for UAT and ensure traceability for reports
- Collaborate with team members to complete project assignments by set deadlines
- Data process and system integration process development and implementation
- Familiarity with business applications, such as Excel or DBMS systems
- Works well as a team member and individually
3
Experience For Consultant, Workforce Optimization Resume
- French an asset but not necessary
- Perform key day-to-day system-related tasks, such as new location setup, user access maintenance, etc
- System Release Roadmap and Implementation
- Prepare and communicate system enhancements to field and store users
- Intermediate or advanced proficiency with MS Office Applications (Outlook, PowerPoint, Word, Excel, and MS Project)
4
Experience For Senior Workforce Intelligence Consultant Resume
- Proficiency with statistical software (e.g., SAS, SPSS, R and or others) and data visualization software (e.g., Tableau or MS Power BI)
- Conduct data collections in the DC area or other client sites within the U.S
- Liaise with project teams to manage the demand for internal resources
- Provide suitable lists of appropriate resources and their CV’s upon request
- Match candidates with roles that are in line with their personal development needs/plans
- Liaise with wider business to produce workforce availability reports
- First class communication at all levels
5
Experience For Consultant, Workforce Management Resume
- Actively engage with client staff, to support, motivate the WFM team
- Escalate project and system level issues to the appropriate team by clearly identify all system level errors including the scope of problems and relative urgency. Provide clear documentation of problems via email or ticketing system to the appropriate team
- Ensure compliance with TTEC’s processes and tools, system changes by ensuring compliance with TTEC’s internal policies and procedures and client requirements and expectations to prevent and/or minimize potential issues
- Proficiency data visualization software (e.g., Tableau or MS Power BI)
- Clearly transmit / communicate a message, precise and correctly, in a mail message, standard documentation or during live or virtual team / account meetings
6
Experience For Kronos Workforce Central Consultant Resume
- Desired previous knowledge of the activities / tools related to the contact centers workforce management tools and / or process
- Work Flexible Schedule/Hours
- 3 - 6 months; possible contract to hire
- Experience in people & process management within a call center, manufacturing, Distribution, logistics, or warehouse environment. - Demonstrated knowledge of workforce analytics and operational performance metrics to gauge call center, or manufacturing and distribution process improvement progress
- Demonstrated ability to perform analysis, make recommendations, manage change, and quantify results
7
Experience For Workforce Solutions Consultant Resume
- Super user of Excel, Power Point and Word
- Change agent with ability to influence others to action
- Demonstrated knowledge of workforce analytics and operational performance metrics to gauge call center, or manufacturing and distribution process improvement progress
- Remains current with governmental regulations which affect HR information systems and participates and helps develop changes and enhancements with the global GEMS team
- General knowledge of measurement and statistics
- Basic proficiency in data visualization applications (e.g., R, Python, Tableau, etc.)
- Work with complex and large data sets across different platforms and design efficient process to provide accurate and timely information
8
Experience For Workforce Optimization Consultant Resume
- Work with cross functional teams as an essential contributor to the due diligence process. Perform routine and ad-hoc data analysis to support business needs
- Escalate software and database platform support issues to appropriate vendors and manages resolution process
- Present select analysis to senior team members. Conduct special projects as required to include business partner leadership
- Analyzes workforce metrics, trends/patterns and statistical models to solve information problems
- Participates in project work groups with Subject Matter Experts and stakeholders to support data specific needs
- Review, evaluate, and implement functional and system requirements, interacting with users through various phases of design, implementation, and maintenance of BI solutions
9
Experience For Successfactors Senior Workforce Consultant Resume
- Labor Cost modeling
- Present select analysis to senior team members. Conduct special projects as required
- WFM application certification
- Consultative in relationships
- Lean or Six Sigma knowledge
- Drive cost savings
- Improve the key success metrics associated with workforce management goals by assisting the client with achieving targeted service level objectives. Ensure ongoing and clear communication between with the project teams, gather information, analyze data, observe the WFM process while leading the effort to consistently improve each workforce process and performance
List of Typical Skills For a Workforce Consultant Resume
1
Skills For Workforce Management Consultant Resume
- Basic process design and mapping skills
- Strong attention to detail while providing excelling with documentation, presentations, and the desire to Best Practices
- Customer facing experience with ability to tell the story using facts, figures and vision of the next steps to provide a more efficient process
- Consulting Experience with WFM tools Verint or Aspect
- Experience independently conducting interviews and/or focus groups
- Experience working with U.S. military
- Strong knowledge of Microsoft applications including Excel & PowerPoint
- High attention to detail in a fast-paced environment and often juggling priorities
2
Skills For Management Consultant, Workforce Optimization Resume
- Experience with other WFM suites including Calabrio and NICE
- Experience in contact center operations and/or consulting
- Experience in consulting - workforce science analytics surveys
- Ales experience; preferably in the healthcare products, services, staffing or human capital management industry
- Experience in people & process management within a call center, manufacturing, Distribution, logistics, or warehouse environment
- Demonstrate positive attitude, professionalism, initiative and flexibility during the execution of regular activities
- Create and maintain accurate volume forecasting models at regular intervals to optimize customer experience and business needs
3
Skills For Consultant, Workforce Optimization Resume
- Experience in a business analyst or software consulting role
- Thoroughly test all enhancements and bug fixes in testing environment prior to chain release
- Experience in a similar role or a background in resourcing is highly desirable
- Prioritise a diverse and changing workload
- Experience with data analytic tools such as Tableau, Qlik, SQL, Tibco, Viur etc
4
Skills For Senior Workforce Intelligence Consultant Resume
- Experience with public sector proposals
- More companies hire and rehire us as a result of our unmatched service model—our client retention rate tells the story. We’re good and we’re global
- Experienced user of MS Excel (Formula’s and Pivot Tables)
- Experience with omni-channel solutions
- Recruiter/Marketer with Locum’s/Physician experience
5
Skills For Consultant, Workforce Management Resume
- At least 1-2 yrs of hands on experience with WorkForce Software
- Identify and prioritize system bugs or potential enhancements and partner with vendor to create a roadmap for implementation
- Maintain and develop strong relationships with all of your respective key stakeholders
- Ensure that CVs and skill profiles of billable staff are up to date and to a high standard
- Strong analytical profile
- Reviewing the aging reports throughout the day, and following the work through to completion
- Building and maintaining relationships with multiple contacts across client or prospect’s organization
- Negotiating pricing and contract terms in accordance with Company’s strategic goals
6
Skills For Kronos Workforce Central Consultant Resume
- Providing a safe work environment: accident prevention, investigations, reporting
- Monitoring queues throughout the day, assigning work to those individuals scheduled in the Verint system
- Producing weekly management reporting
- Working knowledge of Live Ops/Avaya/ CMS/Verint desired
- Scheduling in Verint for multiple Med-D Enrollment sites
- Provides timely and accurate reporting including CSR & PS scorecards and trending as required
- Update all documentation to reflect system enhancements, including user-facing training and other resources
7
Skills For Workforce Solutions Consultant Resume
- Manage multiple, complex, on-going tasks and projects simultaneously while partnering successfully with staff and leadership
- Supports HR Reporting and Analytics to solve business problems using quantitative and qualitative analysis for resolution
- Assists support team members with understanding data and meeting user requirements
- Performance management: motivating, coaching, tough conversations
- Innovative thinking and problem-solving
- Lead our partners in planning a cohesive methodology schedule identifying major milestones into development
8
Skills For Workforce Optimization Consultant Resume
- Logical and technical mindset for analyzing problems and identifying root causes
- Assist and help with facilitating the resolution of field and store Workforce Management System scheduling inquiries
- High customer service orientation while providing a high level of integrity, honesty, and judgment
- Develop new interfaces using Kronos WIM interface
- Consult periodically with business units to enhance all aspects of reporting, decision support, and business intelligence tools
9
Skills For Successfactors Senior Workforce Consultant Resume
- Assists in developing related predictive analytics
- Supports standard reporting and data analysis needs and/or local support of information systems in HR
- Productivity setting and analysis
- Attendance tracking and management
- Capable of using a desktop / notebook and operational systems (Windows)
- Use programming (Python, R, VBA, C++, etc…) to automate manual business processes
10
Skills For Smarter Workforce Consultant Resume
- Craft data-driven stories, produce visualizations, presentations, infographics, instructional videos, etc… to influence decision making
- Communicates call volume fluctuations and staffing models to support service levels
- Assists with the maintenance and execution of corporate policies and procedures regarding business continuity and catastrophe situations
- Be technical expert for Workforce Management System scheduling tool
- Highly diligent approach pertaining to data, documentation and process
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