Account Consultant Resume Sample
Carol Runolfsson
5688 Carson Locks,
Detroit,
MI
+1 (555) 775 6333
Work Experience
Senior Client Account Consultant
11/2016
-
PRESENT
Boston, MA
- Primary responsibility is new customer acquisition within the small and mid-sized business market, as well as performing customer “saves”
- Primary responsibility is new customer acquisition within the small and mid-sized business market
- Primary responsibility is new customer acquisition within the small and mid-sized business market, as well as performing customer ¿saves¿
- Excellent knowledge of PC based applications (Windows, Word, Excel, and PowerPoint)
- Optimise the business by working with key/targeted national, regional, and local accounts
- Execute established growth strategies
- Build and grow customer relationships
- Apply an understanding of target markets, products, and applications and bring added value and resources to the sales process resulting in gains in market share
Account Consultant
10/2010
-
08/2016
New York, NY
- Register and nurture opportunities in the global CRM tool according to company guidelines
- Ensure customer master data is updated on portfolio of customers under their responsibility
- Solid knowledge of the plans, processes and activities within the functional area in the sales organiation
- Strong ability influence others
- Possess a great understanding of the relevant systems, local laws and regulations where applicable, for the the sales organization
- Audit internal systems to ensure data integrity. Review customer information such as service & billing addresses, customer contacts, etc., contracts, installed services and invoices, to ensure accuracy
- Respond to customer requests for service, working to ensure a timely response including quotes, contracts, service orders, etc., and refer opportunities to the assigned account owner or Account Executive when appropriate
- Understand and manage the exposure within your base. Strive to retain your customers by reviewing their services in relation to their business needs and objectives, requesting engagement from the account team when technology assessments are necessary. Ensure rates are maintained at a fair market rate, while working within the confines of your specified budget
Junior Technical Account Consultant
01/2005
-
07/2010
Dallas, TX
- Develop strong relationships with key decision makers at existing and target accounts in coordination and cooperation with local sales management
- Support all aspects of the sales process and contribute to ensuring that Grundfos delivers a maximum value proposition to the account
- Understand the total sales opportunity for Grundfos products in the key account
- Maximise the presence of Grundfos in focused accounts by ensuring that all possible Grundfos products are applied
- Manage specific key accounts
- Contribute to developing and taking the lead in growing and supporting global agreements that are aligned with their specific focus area and key customers
- Contribute to mutually beneficial process improvement and productivity gains at account level and within global agreement frameworks
- Register all activities with customers in the global CRM tool
Education
Everest University - Tampa Campus
2001 - 2005
Bachelor's Degree in Business
Professional Skills
- Proven sales and/or consulting ability with strong communication skills
- Strong interpersonal communication, customer service, account relationship, time management, organizational and negotiating skills
- Strategic and analytical thinker with strong problem-solving abilities and organizational skills
- Strong analytical and problem resolution skills,
- Excellent presentation, written, and oral communications skills
- Computer skills, including spreadsheets, presentation and word processing programs. Possess knowledge of company processes and organizational structure
- Uccessful sales experience or specialist category sales experience
How to write Account Consultant Resume
Account Consultant role is responsible for customer, presentation, organizational, software, reporting, access, sql, word, wireless, telecommunications.
To write great resume for account consultant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Account Consultant Resume
The section contact information is important in your account consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Account Consultant Resume
The section work experience is an essential part of your account consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous account consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular account consultant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Account Consultant resume experience can include:
- Establishes and maintains effective relationship with internal and external customers and coworkers; communicates effectively and timely
- Identifies important business needs of the client and effectively communicates with the Business Support
- Negotiation skills and techniques
- Proven self-starter with energy and motivation to assist with uncovering, developing and closing sales
- Establish strong partnerships with existing high potential customers through regularly scheduled face to face meetings, driving incremental sales growth
- Build and maintain strong working relationships with the client’s key operational and strategic decision makers, including the executive buyers
Education on an Account Consultant Resume
Make sure to make education a priority on your account consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your account consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Account Consultant Resume
When listing skills on your account consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical account consultant skills:
- Experience which demonstrates the ability to facilitate a meeting with small and large sized groups in a professional manner
- Highly developed soft skills, such as listening, empathy, and the ability to adjust communication style based on the audience
- Communicate effectively to multiple buyer levels within Mid-Market and Commercial Contract-sized customers
- Strong self-starter with the ability to build strong relationships within your assigned customer base
- Interpersonal skills – able to build positive relationships
- Interacts effectively as a team member within a major account team organization to support sales objectives
List of Typical Experience For an Account Consultant Resume
1
Experience For Promotional Products Account Consultant Resume
- Experienced in the extraction, transformation and loading of data for database creation and management; using appropriate software tools
- Experience working with enterprise level customers in sales/sales support role
- At least four years of telecommunications account management and/or direct sales experience
- Manage multiple tasks and prioritize workload continually to meet customer’s needs
- Influence customers and internal team members through positive and effective communication
- Uccessful sales experience
- Adaptable to a fast-paced organization that changes to continuously improve the customer's experience
2
Experience For Senior Client Account Consultant Resume
- High desire & positive attitude towards receiving coaching and training from team peers, and other business associates
- Advises Relationship/Program Manager and/or client/carrier of underwriting and marketing offerings
- Introduce our Customer Portal functionality to our customers and provide training on how to view invoices, access reports, open and review tickets, etc
- Maintain and grow Cox’s market share by developing formal client-specific plans
- Represents CenturyLink to multiple departments and levels within the Account, by understanding how CenturyLink’s products meet their goals
3
Experience For Service Account Consultant Resume
- Focus on customer retention and the following activities
- Ensures compliance and best possible outcomes by minimizing financial liability
- Adaptable and flexible to a changing environment and customer needs
- Manage sales/customer’s relationships and expectations relating to each project and resolve any post production issues
- Assist with other assigned projects as needed
- Maintain client relationships at multiple levels of the client’s business by making frequent contact and maintaining expert-level knowledge of their business, industry and key competitors
- Manage and coordinate fulfillment of client advertising orders (e.g., solve problems, develop concepts, monitor quality, ensure that advertising copy supports the client’s marketing plans, facilitate communication between client and production)
- Integrate HDS storage solutions into the customer’s business environment or the partner’s total solution, if any
- Work requires local travel between customer sites. This requires the possession of a valid state driver’s license, Insurance and vehicle within 60 days of hire
4
Experience For Key Account Consultant Resume
- Additional competencies required in multi-tasking, accuracy, customer service, decision making, logical problem solving, organization, communication, sales techniques and interpersonal awareness are necessary
- Face to face interaction with customers who’s roles range from Office Mangers to CFOs
- Prepares sales proposals designed to meet individual clients’ needs by reviewing rating data and other research; and consulting with internal resources as needed, primarily Sales Leaders, Marketing, Research, Production and Sales Support
- Work with the Account Manager in developing and maintaining engagements that provide solutions to meet customers’ needs
- Interact effectively as a team member within a Commercial Account Team organization to support achievement of sales objectives and deliver CenturyLink’s Spirit of Service
- Effectively represent CenturyLink to multiple departments and levels within the Account, by understanding how CenturyLink’s products meet their goals
- Provides support to the team’s Strategic Account Manager and Account Manager(s) with over-flow quote support and over-flow order-form support
- Work directly with assigned AE’s to identify, cultivate and pursue opportunities to drive further customer technology category penetration via telephone and in-person as needed
5
Experience For Excess Institutions Account Consultant Resume
- Target growth in assigned accounts
- Assist in growth of new customers
- Support the AE as needed to prepare for and follow up after sales calls / sales activities
- Responsible for building and maintaining a strong working relationship with the client’s key operational and strategic decision makers, including the executive buyers
- Proactively maintain growing knowledge of the healthcare industry, including broker networks to improve the effectiveness of our team and the information available to our clients
- Establishes strong client relationships and achieve high levels of client satisfaction
6
Experience For Technical Account Consultant Resume
- Build value added partnerships with clients and brokers while understanding the needs of the clients’ benefits strategy
- Interact effectively as a team member within an Account Team organization to support achievement of sales objectives and deliver CenturyLink’s Spirit of Service
- Partner with Sales, Service and Support personnel to strategically support Accounts
- Effectively represent CenturyLink to multiple customer departments and levels within the Account, by understanding how CenturyLink’s products meet their goals
- Project Management of the activities of multiple CenturyLink departments such as Contracts, Pricing, Order Entry, Provisioning, Design, Installation and Billing on behalf of CenturyLink Customers to install new service, or to coordinate moves, adds or changes to existing service
- Sales positioning, analysis, and in-service implementation of all Halyard Health’s Digestive Health product categories leading to year on year sales increases as per the sales plan
- Dealing with storage solutions from any of vendors, Banking background is an advantage
- Technical sales support on Lenovo’s enterprise client device portfolio
7
Experience For Territory Account Consultant Resume
- Fully understand the client workflow and make recommendations based on the clients’ needs
- Act as first point of contact for assigned customer base
- Manage the customer relationship to grow, protect, and maintain the customer’s base revenue
- Initiate and attend customer appointments on a regular basis to discover and identify needs, strategies, and business problems
- Help identify and formulate solutions for complex customer problems and/or needs (in consultation with the SE)
- Drive/implement activities that increase customer satisfaction
8
Experience For Online Account Consultant With French Resume
- Develop and/or improve corporate/regional processes that hinder the delivery of exemplary customer service
- Enterprise applications knowledge - Exchange, SharePoint, SAP, Oracle, Hypervisors
- Manages day-to-day client needs with respect to inforce policies
- Manager and Principal of the department
- Maintains client required documentation
- Maintains requirements for Sales & Compliance
- Partners with Business Support Manger & Principal to complete projects
- Works with carriers to resolve any and all errors upon review
- Maintains high net worth client grids and provides updates as needed to Business Support Manager and Principal
9
Experience For Specialist Account Consultant Resume
- Liaison with carrier customer service, IT, processing center. Documents and communicates departmental information to Business Support Manager and Principal in order to provide feedback internally
- Evaluates current processes and determines new solutions and process improvements in order streamline policy delivery
- Identifies important business needs of the department and assists with achieving departmental objectives by effectively communicating with Business Support Manager and Principal
- Supports operational and compliance audits necessary to promote the reliability and integrity of the Private Client Life division
- Completes service orders in a legible, accurate and timely manner
- Executes on short and long term strategic plans to grow sales, margin and membership program sales within an assigned book of business
- Proactively manages tasks and projects that impact administration of the business to achieve timely and efficient action
- Leads internal initiatives to standardize process, improve efficiencies and/or enhance operational controls
10
Experience For FEP Field Service Account Consultant Resume
- Coordinate with internal partners on special projects to ensure compliance with best practices and standard procedures
- Identify areas that are in need of improvement provide input for improved service processes and strategies
- Account Consultant is responsible to take regular continuing education classes and pass examinations as required to maintain an active NYS Accident and Health License
- Work Hours: 8a-5p M-F
- Grow account revenues within a multi-state geographic territory through building strong relationships with clients and working to implement sell-in and sell-through strategies on an individual account level
- Responsible for goal achievement, new product sell in, and product subscriptions
List of Typical Skills For an Account Consultant Resume
1
Skills For Promotional Products Account Consultant Resume
- Identify areas of opportunity, develop a plan of action, communicate effectively (both verbal and written), and execute
- Marketing, media or advertising industry experience
- Business to business experience selling services and solutions
- Proven ability to meet or exceed incremental sales and gross profit goals - growing sales and margin within current customer base
- Experience working in the area of Diabetes or similar
- Good working knowledge of Microsoft Office & Excel
- Experience using Microsoft Office software programs
- Media sales or advertising industry experience
- Valid driver’s license with driving record that meets Cox standards
2
Skills For Senior Client Account Consultant Resume
- A valid Driver’s License and satisfactory driving record required
- Related experience Wholesale Local (QC, Centurylink & Embarq) in Operations, Sales, Marketing, Process or direct customer support
- Experience in a sales/support customer facing role
- Attends conferences, client calls, client meetings and establishes strong relationships with processing center,carriers and clients
- Maintain strong working relationships with brokers and benefit consultants
- Confidence in product knowledge, yet deferential to the clinical judgment and experience of the surgeon
- B2B and/OR hospital/pharma sales experience
- Strong knowledge of Groupon’s business
3
Skills For Service Account Consultant Resume
- Serves as a client contact and responds to difficult client needs and questions to improve the client experience
- Leverages effective partnerships with various internal partners to drive growth and ensure customer satisfaction to include but not limited to Category
- Experience with Client Resolution
- Sales experience with Respiratory products and related disease states
- Operate as a point of contact for any and all matters specific to GLTC clients
4
Skills For Key Account Consultant Resume
- Working knowledge of local exchange, long distance, data/internet, high bandwidth products, PBX systems and telecommunications operations
- Maintains files while tracking progress. Updates management regularly with respect to pending client leads, rates and cases in underwriting
- Process and follow-up on orders, including communicating with warehouses to ensure timely and accurate shipping and receipt
- Maintain customer relationships and organically grow the existing account base through execution of all Sales and Marketing initiatives
- Work directly with the Regional Sales Lead and all other sales counterparts to assist in developing and executing on new sales channels
5
Skills For Excess Institutions Account Consultant Resume
- Maintain all required training through MyLearning
- Develops formal, strategic, client-specific plans for continually maintaining and growing Cox’s market share; accurately projects revenue
- Consults with the larger Mercer Consulting team addressing day-to-day client needs
- Manage business , maintain client information and conduct on-going analysis of accounts using Oribe Hair Care Customer Relationship Management software
- Engage in technical pre-sales presentations and proposal making, showing the value of Hitachi Vantara solution to the customers or the partners
- An understanding of key education initiatives in the UK
6
Skills For Technical Account Consultant Resume
- Knowledge of SAE/AE reporting and documentation
- Engage and include key members of the physician’s team in the training process to drive interest, enthusiasm and practice adoption
- Methodical, maximising the potential of all leads
- Educated to level 2 including GCSE Maths and English
- Co-ordinate all Health and Safety requirements to ensure workers meet the client safety requirements, including the supply of agreed PPE
- Knowledge of products, pricing, and competition in sales objectives
- Working with PC based applications (Windows, Word, Excel, and PowerPoint)
- A knowledge of PBX configuration and multiple site networking
- Penetrate accounts with multiple locations with local buying decisions
7
Skills For Territory Account Consultant Resume
- Identify and solicit new sales opportunities through information gathering (in support of the Sales Representative)
- Executes all cyclical processing of premium needs for clients
- Establishes client and carrier relationships and develops an understanding of all aspects of the client and carrier
- Tracks recurring revenue flow on annual basis for disability products
- Functions as the central point of communication in the department acting as a liaison between various internal departments and functional areas
- Functions as the operational support arm of our Consulting team
8
Skills For Online Account Consultant With French Resume
- Addressees’ Broker inquires and resolves issues using policy, procedures, and guidelines
- Efficiently work in a demanding and fast-paced environment
- Serve as the day-to-day client contact to ensure satisfaction by understanding the unique needs of the clients’ benefits strategy
- Work with nurses, surgeons, SPD, Supply Chain, Infection Prevention, Operating Room, Cath Lab, Labor and Delivery
- Travel by car required - 50-60% travel time during work week
- Work Hours: 10a-7p (Training: 9a-6p for 4 weeks)
- Provide superior customer service to clients, fielding inbound calls to receive orders and resolve issues
9
Skills For Specialist Account Consultant Resume
- Clearly articulate Oribe Hair Care’s marketing and education programs
- Meet and entertain clients during company events
- Attend weekend and evening appointments or events on an as needed basis
- Drive and execute on the strategy to migrate existing GLTC accounts to newer, more profitable products
- Work with marketing team to develop tools and maximize opportunities to drive employee participation
- Liaise between GLTC client and internal cross-functional teams to ensure the timely and successful delivery of solutions according to customer needs
- Conduct campaign analysis and provide metrics reporting to both internal and external customers
10
Skills For FEP Field Service Account Consultant Resume
- Manage complex accounts
- Identify and anticipate customer requirements, expectations, and needs
- Solution oriented, self-starter and results oriented
- Thorough legal and jurisdictional knowledge based on line of business
- Knowledge of medical terminology and ophthalmology terminology
List of Typical Responsibilities For an Account Consultant Resume
1
Responsibilities For Promotional Products Account Consultant Resume
- Working knowledge/ experience with SalesForce-database management program
- Project management experience in planning and organizing data from various sources into concise, relevant information
- Business to business experience in a selling environment
- Experience building customer relationships
- Possess a solid understanding of insurance principals
- Business to business experience in a selling or service environment
- Consult with client on staffing strategy and various solutions that exceed client’s needs while expanding StaffCare services and revenue potential
2
Responsibilities For Senior Client Account Consultant Resume
- Participate in category-specific sales training (e.g. Furniture, Technology, Facilities
- Self-managed, ability to work independently as well as in a team environment in a fast paced and demanding environment
- Knowledge of CenturyLink products; e.g., Voice, Data, IP, VPN, Web Hosting, and CPE is desired
- Travel by car required (clean driving record required)
- Manage a systematic bi-weekly outbound call rotation for all of assigned accounts
- Work as a team with 3-4 Brand Managers and Product Knowledge specialists in assigned geographic territories
- Collaborate with other departments and team members to support company initiatives, events and special projects
3
Responsibilities For Service Account Consultant Resume
- Support and follow all company sales policies and procedures
- Attend in-field education, company events or special visits to key accounts on an as needed basis
- Computer savvy, with proficiency in MS Word, Excel, PowerPoint and Outlook
- Highly organized with the ability to proactively identify and resolve problems
- Integrate Hitachi Vantara solutions into the customer’s business environment or the partner’s total solution, if any
- Primary sales contact in acute care facilities, hospitals, and clinics
4
Responsibilities For Key Account Consultant Resume
- Utilizing all aspects of Halyard’s Performance Management Process to consistently measure progress toward objectives, deliver business results and model global leadership qualities to enhance effectiveness
- Collaborate and support Account Executives with onboarding new GLTCI clients, driving support and the successful implementation of new case enrollments
- Foster productive and mutually beneficial relationships with GLTC clients
- Assist with high severity requests or escalations as needed
- Support the development of Genworth's Group LTC platform
- Technical consultants who can be expert pre-sales advisors to our strategic accounts or business partners
- Learn and understand the requirement of the customers and partners and design storage, content, converged infrastructure solutions
5
Responsibilities For Excess Institutions Account Consultant Resume
- Integrate normal storage, content, converged infrastructure solutions into the customer’s business environment or the partner’s total solution, if any
- Dealing with storage solutions from any of Vendors, SI background is an advantage
- Utilizes special account instructions to obtain individual customer information and adhere to instructions; identifies, initiates, and coordinates various specialized services such as subrogation, fraud evaluation or case management review to resolve claims
- Reviews client files and collaborates with team to prepare information which includes thorough analysis of file strategies, claims status and emerging trends
- Mentors and coaches account representatives and account specialists; facilitates round table discussions within the assigned team
- Investigates, evaluates, and resolves claims; identifies potential problems/trends in claim files and takes corrective action or makes corrective recommendations; interprets medical reports and state law or jurisdictional law in claim handling
- Applies jurisdictional and medical knowledge to properly assess the indemnity, medical and expense exposure of assigned claims and appropriately interprets and applies insurance coverage
6
Responsibilities For Technical Account Consultant Resume
- Proactively manages litigation in conjunction with client requirements; works constructively with client and legal representatives to resolve claims
- Complies with all statutory guidelines and individual licensing requirements in order to prevent penalties and fines; utilizes instructions and tools provided to ensure that all state required documentation is issued accurately and in timely manner in accordance with specific jurisdictional timeframes and guidelines
- Establish strong partnerships with existing high potential customers through regularly scheduled face to face meetings, driving incremental sales growth and to ensure long-term relationships and customer retention
- Leverages effective partnerships with various internal partners to drive growth and ensure customer satisfaction to include but not limited to Category Sales Specialists, Sales Operations and Customer Service
- Use strategic selling skills to identify customer needs and develop a value added proposition, proposal & pricing; sells to multiple buyer levels from office manager to executive level
- The PMAC is responsible for driving approximately $400,000+ in annual sales revenue
- Prepare and execute business reviews, quarterly, semi-annually, or annually based on customer preference
- Oversees pricing negotiations and influences on the spot pricing decisions in order to cultivate a seamless customer experience and to align with strategically growing profitable accounts
- Manage pipeline to uncover opportunities and convert wins, including appointment setting for customers
7
Responsibilities For Territory Account Consultant Resume
- Partner with Staples Business Advantage Sales team to sell print services to mid and large sized customers
- Customer Contact: Service Management owns the overall responsibility for Wholesale Customer accounts
- Program/Project Management: Due to the significant growth in our Ethernet product the Service Managers have picked up the responsibility as Program Manager for Ethernet. This program management includes proactive management of all new installs, all upgrades, grooms, and all maintenance issues
- "Process Work: Service Management is responsible for identifying and leading efforts to alleviate process gaps
- "COMMUNICATIONS: EXTERNALLY - Service Managers are required to communicate on an regular basis with customers at all levels within their organizations
- Negotiate bill rates with client point of contact by taking into account the client’s market and level of clinicians and physicians qualifications needed while articulating StaffCare’s distinct value
8
Responsibilities For Online Account Consultant With French Resume
- Provide account management of Tier II accounts as required and directed by management, which would include involvement in the renewal cycle and support in building an opportunity funnel to support ongoing revenue growth
- Provide project management support by working with Relationship Managers to develop and manage project plans and resources to ensure accurate and on-time fulfillment of custom deliverables for major customers
- Excellent communication skills (written and verbal) and superior presentation skills required
- Experience working with enterprise level or federal agency customers in sales/sales support role
- PC proficiency required, with ability to use Microsoft Word, Excel and PowerPoint
- PC proficiency required, with the ability to use Microsoft Word, Excel and PowerPoint
- Highly motivated with the ability to work within a team and on own initiative
- Lead and deliver projects of low, medium, and high complexity
- Assist the Account Owner to identify opportunities for growth across categories
9
Responsibilities For Specialist Account Consultant Resume
- Assist the Account Owner to identify opportunities for growth across
- All Federal accounts are assigned AC support resources
- Top 5 Student from top Chilean universities
- Knowledge of Wireless and Data technologies (GSM, EDGE, UMTS, LTE, WiFi, NFC,
- Proficient in PowerPoint, Excel and Outlook
- Understand the competition’s strengths and weaknesses, and to leverage Compuware’s strengths against the competition
- Manage customer escalations (internally and externally) and negotiate resolution
- Creatively solve problems with limited input and resources in a fast-paced, high-pressure environment
10
Responsibilities For FEP Field Service Account Consultant Resume
- Target oriented: tenacious ability to meet sales, retention and renewal targets
- 401(k) w/ company match
- Annual Associate Scholarship plan
- Professional development and advancement opportunities
- Knowledge and expertise in or the ability to rapidly learn the Company’s products and services is required
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