Account Delivery Manager Resume Sample
Kristopher Kuhlman
3028 Kassulke Fork,
Los Angeles,
CA
+1 (555) 385 5353
Work Experience
Account Delivery Manager
03/2017
-
PRESENT
Boston, MA
- Develop understanding at both a local and country level, analyzing delivery requirements and contributing to customer’s strategic business
- Contribute to Account Service Team’s delivery plan
- Assures compliance with HP and customer’s HR, PR, legal, financial, ethics and government related policies, strategies, and processes
- Manage P&L on an account basis and maintain profitability
- Client facing experience (face-to-face or remote)
- Customer oriented with strong Spanish and English language skills (spoken and written)
- Multi cultural and x-country experience desired ITIL/ITSM experience
Account Delivery Manager Junior
12/2011
-
09/2016
Los Angeles, CA
- Owns customer operational relationship: develops & nurtures excellent customer satisfaction
- Relevant industry or outsourcing experience
- Spend 75% of time at customer location
- Relevant industry experience
- Prepare and manage the country P&L forecast on monthly basis to maximize the margin and revenue positions
- Checks and follows up the revenue invoices to be issued to the customers and register and handle subcontractor invoices on time manner
- Experience in printing as account delivery manager/project manager/business manager
- ITIL/ITSM knowledge in an advantage
Regional Managed Print Services Account Delivery Manager
04/2008
-
06/2011
Boston, MA
- Management and coordination of all resources in the account to deliver proactive account management services according to SOW and SLA
- Develop & drive for excellent customer satisfaction
- Understand customer at local, country, regional & Worldwide (WW) level to analyze service delivery requirements
- Develop strategies and processes with the customer in areas such as performance metrics & measurement, escalation change management & communication
- Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manage customer expectations by developing & implementing performance metrics & reporting, escalation management & communication plans
- SLA management – Ensure that HP and our delivery partners, both internal & external, are delivering the services as defined in the SOW (Statement of Work) and/or Data Sheets as defined with the customer against the specific service level agreements for each service delivery tower
- Cost Management – Manage our internal & external delivery partners to ensure that the resources being allocated to deliver the services defined in the SOW are in line with the assumptions as detailed in the SOW and that the associated cost are being correctly controlled & monitored
Education
Strayer University - Thousand Oaks Campus
2002 - 2007
Bachelor's Degree in Business
Professional Skills
- Project Management experience is an strong asset and/or organizing and planning skills
- Strong collaboration, influence and negotiation skills in cross-functional teams
- Customer oriented with strong English and German, French language skills (spoken and written)
- Excellent influence & negotiation skills
- Strong influential & negotiation skill
How to write Account Delivery Manager Resume
Account Delivery Manager role is responsible for english, customer, negotiation, french, planning, finance, credit, integration, printing, architecture.
To write great resume for account delivery manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Account Delivery Manager Resume
The section contact information is important in your account delivery manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Account Delivery Manager Resume
The section work experience is an essential part of your account delivery manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous account delivery manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular account delivery manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Account Delivery Manager resume experience can include:
- Multi cultural and x-region experience desired ITIL/ITSM experience
- Acknowledged for driving decisions collaboratively, resolving conflicts and ensuring follow through with exceptional verbal and written communication skills
- Owns customer working relationship: develops & nurtures excellent customer satisfaction
- Proven track record of building deep technical relationships with senior IT executives and growing data services in large or highly strategic accounts
- SLA management experience
- Working understanding of service principles
Education on an Account Delivery Manager Resume
Make sure to make education a priority on your account delivery manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your account delivery manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Account Delivery Manager Resume
When listing skills on your account delivery manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical account delivery manager skills:
- Experience on Program Management of Application Development Project preferably in banking industry
- Strong proactivity and ability to work as a team, focusing on the objectives, focus on continuous improvement
- Experience in one of the following: investments, capital markets or credit risk
- Relevant business experience
- Relevant experience in Account Deliver Management
- Relevant experience in account delivery management and client management
List of Typical Experience For an Account Delivery Manager Resume
1
Experience For Account Delivery Manager Junior Resume
- Enterprise technology consulting or direct customer experience with deep expertise on Cloud (Public/Private)
- Support Account Directors in the management and delivery of key projects and Initiatives
- Manage the demand plans for assigned Accounts, ensuring that Project Managers have updated plans as well as updated activities as prescribed by the Investment and Corporate Application Services (ICAS) PMO
- Assist the Account Director(s) in regular service management reviews with assigned business partners (monthly and/or quarterly) focused on business partner satisfaction, deliverable execution and opportunities for growth and improvement
- Development and review technical architecture, and solution design for Gaming Customers
- Apply technical knowledge and customer insights to defines highly complex technology-based business solutions. Provides thought leadership regarding application design, architecture, and integration
2
Experience For Managed Print Services Account Delivery Manager Resume
- Collaborate with other Cloud Solution Architects in developing complex end to solution for Enterprise scale solutions on Microsoft Azure platform, leveraging other skills like Analytics
- Develop deep relationships with key customer decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates
- Maintain and advance deep technical skills and knowledge, keeping up to date with market trends and competitive insights, and share within the technical community
- Be a Voice of Customer to share insights and best practices, connect with Engineering team to remove key blockers
- Be an Azure Platform evangelist with customers, partners and external communities
- Able to articulate value proposition of MS technologies over competition (like AWS, GCP, Virtustream, Hana Enterprise Cloud etc.)
3
Experience For Regional Managed Print Services Account Delivery Manager Resume
- Able to produce technical documentation consistent with Reference Architecture principles
- Prior work experience in a Consulting/Architecture position within a software and/or services company such as SAP, SalesForce, Amazon, VMware, Google, IBM, Accenture, T-Systems, Wipro, CSC, HP, Infosys, ServiceNow, Dell, TCS, Rackspace, Softlayer desired
- Business Management capability
- ITIL/ITSM knowledge desirable
- Customer P&L Management
- Travel required: 0-30%
List of Typical Skills For an Account Delivery Manager Resume
1
Skills For Account Delivery Manager Junior Resume
- Experience managing MPS contracts
- Relevant business experience in Healthcare domain
- Experience as Service Delivery Manager
- Proven complex SAP project management, preferably on HR
- Strong background in the application development and/ or IT operations support
- Customer oriented with full proficiency in English and strong knowledge of German/ French/ Spanish/ Italian (spoken and written)
- Relevant industry experience
2
Skills For Managed Print Services Account Delivery Manager Resume
- Customer oriented with full proficiency in English and strong knowledge of Dutch (spoken and written)
- Customer oriented with full proficiency in English and strong knowledge of German (spoken and written)
- PMP certification or experience highly desired
- Working across business teams to provide complete customer support
- Applying technical knowledge a resolve complex business issues
- Assist in the planning and executions of all IT based business funded projects including forecasting demand required to support on-going activities
- Assist in the coordination of budget activities including aggregating data from Account Director(s) and reporting to finance
- HP internal reporting tools-CHAT, CDAX
- In a Technical or Engineer Consulting role
3
Skills For Regional Managed Print Services Account Delivery Manager Resume
- Enforces a Contract Change Management mechanism for requests falling outside the agreed scope
- Managing print solutions
- Support to Account Strategy & Planning
- Industry sector knowledge (State Healthcare.)
- Acts as ADM in medium to large engagements or small portfolio of engagements
4
Skills For Remote Account Delivery Manager With Dutch Resume
- Understand & analyse an issue or problem to develop & implement a corrective action plan
- ITSM tools like Service Now, Remedy, etc
- Prepare clear, concise and persuasive communications for multiple audiences,including demonstrating effective writing, presentation skills, listening actively and projecting atrustable image
- Understand & analyze an issue or problem to implement a corrective action plan.Applies appropriate technical knowledge and methods to resolve business issues
- Proactively & effectively manage risk on low risk projects
- Acts as ADM in small engagements
5
Skills For Remote Account Delivery Manager With German Resume
- Leads a small size AST/delivery team
- Works at local level
- In Managed Service is desirable
- Has Information Technology Information Library (ITIL)/Information technology (IT) service management (ITSM) knowledge
- Develop and present high impact message to customer
- Leads and coordinates onshore/offshore delivery activities for all Managed Services under contract within Plan of Record/Forecasted Cost while achieving contract SLAs, agreed SLOs and other ABS contractual commitments
- Accountable for Delivery against Cost and Margin (DEGM) metrics
- Single authority to sign-off on what goes into production environment and ensures Delivery is able to restore the Service in alignment per contractual, SLA requirements
6
Skills For Priority Services Account Delivery Manager Resume
- Supports Technical and Process Innovations that reduce costs and improve customer satisfaction
- Works with GTM / Sales / Delivery Assurance to ensure support, approval and commitment for new deals, logo’s, & contract extensions at the request of, and in support of, the ABE, ensuring that the required Managed Services delivery model is in place for new services
- Escalation point for high severity incidents. Leads escalation and resolution process until resolution is achieved. Leads incident reviews for major outages
- Attention to detail and constant care of quality
- A fluent level of English is mandatory, knowledge of German language is preferable
- Availability to travel up to 25% of time
7
Skills For Regional Account Delivery Manager Resume
- The ability to translate business needs to an IT audience and IT capabilities to a business audience
- Apply business acumen and results driven attitude
- Customer oriented with full proficiency in English
- Applies appropriate technical knowledge and methods to resolve very complex business issues Leadership ability to build & manage a cross cultural, cross tower, cross business team for effective & efficient customer support
- 1 – 3 years relevant industry experience
8
Skills For Remote Account Delivery Manager With French Resume
- Several years relevant IT industry experience in an Account Management role within IT service delivery
- Coaches & mentors experts & specialist ADM Develops & consistently applies Quality & Continuous Improvement Plans
- Knowledge of Managed Print Solutions
- Information Technology /IT service management knowledge
- E2E Service Delivery Management
9
Skills For HP Priority Services Account Delivery Manager Resume
- Support to Account Growth and Innovation
- Multi country/Multi tower program coordination
- Develops and nurtures senior mgmt or executive- level relationships with the customer
- Hires, leads and provides technical and managerial leadership to cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps to develop & implement corrective actions plans
- Main point of contact for assigned business partners from an overall delivery management perspective, including problem escalation
- Work manager for the leads on assigned accounts while supporting the practice manager on appraisals
- Develops & manages account service delivery plan
- Contributes to strategic account plan
10
Skills For Remote Account Delivery Manager Resume
- Supports Account Service Team (AST) & all delivery organizations to timely, cost effective delivery of Service Level Agreements (SLA) requirements identifying & recommending optimization while managing scope, resources & coordination
- Assures compliance with company and customer’s Human Resources (HR), Pilot Run (PR), legal, financial, ethics and government related policies, strategies, and processes
- Acts as Account Delivery Manager (ADM) in small to medium engagements
- Leads a small to medium size AST/delivery team
- Works at local or regional level
- Manage, facilitate and track execution of day to day deliverables
- Coordinate with Account Director(s) and create on a monthly / quarterly business partner update reports
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