Product Delivery Manager Resume Sample
Briana Bogan
1005 Hamill Mills,
New York,
NY
+1 (555) 420 5909
Work Experience
Product Delivery Manager
05/2015
-
PRESENT
Houston, TX
- Works directly with partners/vendors, IT, Developers to analyze, develop, test and implement product solutions, improvements and upgrades
- Oversees and manages the entire product lifecycle from a strategic level and drives the tactical activities to cross functional team members
- Participates as subject matter expert (SME) in strategic sessions to generate new ideas and better solutions for existing products
- Provides key input to other business lines for support and assisting of related projects
- Manage and successfully lead and drive a cross-functional team spanning multiple departments or business areas
- Travel required to support projects and staff
- Conforms to policies and procedures to maintain standards for data processing, risk management and data security
- Ensures all processes and procedures for team’s responsibilities are current and thorough
Senior Product Delivery Manager
02/2009
-
02/2015
Chicago, IL
- Responsible for the oversight of internal LOB non-technology initiatives
- Thorough knowledge of all applicable regulations to the products supported with constant attention to ensure adherence with initiatives in scope
- Strong knowledge of LOB business processes to ensure appropriate level of support
- Strong knowledge of reporting tools and methodologies
- Maintain awareness of all new product features and releases planned for the Advantage Digital platform and consider the potential impact on live customers operations
- To oversee the sign off of new developments for live Advantage Digital customers being incorporated into the core platform. Manage, through agile sprints, progress in conjunction with both the development and test team members
- Become a product specialist in both the Advantage Digital platform and also those business functions supported through the solutions delivered for live customers
- Raise clear and comprehensive user stories in JIRA where system changes are required to ensure developers and testers are fully aware of the business needs, scope and acceptance criteria for sign off
- Act as a key contact for the Digital Solutions Support desk aiding them in the identification of source of customer reported incidents, suggest workarounds and manage expectations for resolution where changes are required
Esailor Product Delivery Manager
08/2002
-
10/2008
Dallas, TX
- Plan the release content required for live customer requirements in conjunction with the Development Team Manager escalating any conflicts to the Product Manager where applicable
- Work with the other Product Delivery Managers in the team to plan for a smooth handover of new projects into the live operation phase and ensuring that the Digital Solutions helpdesk staff are suitably trained and equipped to support any new products or functionality from day one
- Organise customer focussed user forums in conjunction with live customers, where appropriate, to ensure customer satisfaction levels are maintained, issues are understood and communicate/promote the wider capabilities of the platform
- Monitor defect levels and review all new defect submissions via change controls raised by all areas of the business. Accept or Reject submitted change controls (with reasons) and propose timescales for implementation in conjunction with the Product Manager
- Escalate key development blockages and customer issues to the Product Manager within 1 day of becoming known
- Possess the ability to create new solutions; we operate on a web based platform and constantly facing unchartered waters
- Possess strong fundamentals within setting strategic direction and able to manage project from inception to completion
Education
Muskingum University
1997 - 2002
Bachelor's Degree in Computer Science
Professional Skills
- Strong influencing and negotiating skills to deliver objectives
- Excellent presentation and consulting skills
- Strong, professional project management skills
- Solid experience working on user experience/customer experience projects
- Working knowledge of SDLC, Agile practices, and project management skills
- Actively participating in the Delivery Manager community, sharing and re-applying skills and knowledge and bringing in best practice
- Problem-solving, organizational and analytical skills
How to write Product Delivery Manager Resume
Product Delivery Manager role is responsible for design, presentation, leadership, retail, credit, training, integration, database, procurement, security.
To write great resume for product delivery manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Product Delivery Manager Resume
The section contact information is important in your product delivery manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Product Delivery Manager Resume
The section work experience is an essential part of your product delivery manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous product delivery manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular product delivery manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Product Delivery Manager resume experience can include:
- Demonstrated excellent interpersonal skills and ability to interact with other team members
- Understanding customer needs, priorities and uses the insight to create effective specifications and plans for the features/products
- Create a high-performance culture by managing effectively, differentiating performance, developing talent, building diverse & inclusive teams
- Has well-developed negotiation and decision-making skills
- Strong problem-solving experience
- Demonstrated experience delivering software to market
Education on a Product Delivery Manager Resume
Make sure to make education a priority on your product delivery manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your product delivery manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Product Delivery Manager Resume
When listing skills on your product delivery manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical product delivery manager skills:
- Proven project management and planning skills tracking projects from initiation to completion
- Experience with project management and organizational skills
- Strong Interpersonal and Communication skills – written, verbal, and presentation
- Strong and proven track record in Project Management and preferably a good knowledge of the payment card business
- Strong communication and presentation skills with the ability to gain commitment from senior stakeholders
- Strong commercial and financial skills
List of Typical Experience For a Product Delivery Manager Resume
1
Experience For Senior Product Delivery Manager Resume
- Excellent communication skills & presentation skills; verbal and written with the ability to communicate across business and technology
- Collaborative with strong communication and leadership skills
- A self-starter, adept at picking up new skills and technologies, and eager to break new ground
- Experienced / Certified Scrum Master with experience in Project Management
- A proven track record of successful delivery of innovative software products leveraging data and advanced analytics
- Experience with agile principles, practices, and methodology. Lead teams in an agile work environment, managing cross-discipline dependencies
- Creatively and collaboratively formulate investment solutions that meet Client and Prospect demand in an effective, risk conscious manner
2
Experience For Toner Product Delivery Manager Resume
- Works to constantly advance skill set; can present and manage requests from Executive leadership
- Prioritize Scrum Team backlog with guidance from Product Manager(s) and UX Lead to ensure alignment with product strategy and roadmap
- Experience in the delivery of projects in an agile environment
- Experience in issue / conflict resolution
- Three or more years of product delivery manager/product owner experience or working with business requirements and documentation
3
Experience For Esailor Product Delivery Manager Resume
- Specifications, Developments of Requirements, Technical issues, QA, Resources, Change, Validations
- Creating a collaborative environment among the project team and helping them keep open lines of communication
- Having a willingness to vocalize these ideas amongst teammates, business owners, and executive leadership
- Ensuring appropriate technical feasibility and compliance documentation is delivered by stakeholder teams
- Managing delivery of low TRL activity
- Maintaining up to date product data packs in support of bids and projects
4
Experience For Channel & Product Delivery Manager Resume
- Provides ongoing project management support in the form of identifying and managing deployment related issues, risks, actions
- Document and drive existing product functionality reviews to ensure pricing, key product features and customer statement presentment meet business standards
- Work in a fast-paced and evolving environment within a team as well as being an independent contributor
- Participate in development team grooming and planning ceremonies and provide support throughout each sprint as needed
- Owner of the GoToMarket deployment checklist, in contact with Professional Services, Customer Support, Marketing, Pricing & Sales, Documentation teams
5
Experience For Cib-ts Account Services Product Delivery Manager Resume
- The ability to work well as part of a fast moving team to bring great products to market quickly
- Collaborate with Product Leadership Team, Scrum Master and other stakeholders to understand the business need & product goals to create & maintain the product roadmap
- Be the voice of the consumer & client, motivate product development teams by providing clear goals and user cases driving the incremental value that can be delivered to our consumers & clients
- Remain available to the development team to answer questions and deliver direction regarding acceptance criteria, customer needs, and work priorities
- Work with the team during sprint planning to establish and manage the product backlog, always considering the team’s established velocity
6
Experience For Product Delivery Manager / Product Owner Resume
- Work with team members spanning delivery teams to execute successful products and features
- Ensure the ability to measure and track the value being created by the products and features delivered
- Work with supporting team members to maintain at least three sprints of approved product backlog items
- Collaborate and coordinate with intra- and inter-Division teams to identify dependencies and resolve blocking issues
- Participate in managing the Debit and Credit Risk product delivery by
- Expertise Microsoft Office applications including Project and Visio
- Primary Working Relationships: Professional Services / Development / Managed Services / Support Operations / Project Management/ Product Management
7
Experience For W Treasury & Payment Solutions Product Delivery Manager Resume
- Directs deployment oversight activities (internal and external) to include enterprise status reporting, meetings, and readiness reviews
- Understands and coordinates support of existing systems
- Provides ad hoc support to initiatives, general reporting and capability platforms as required
- Work with Sales teams and customers to understand existing customer needs and identify and quantify future opportunities
- Translate and organize business requirements and product features into executable functional requirements in the form of epics, stories, and tasks
- Assist the engineering teams during regular scrum ceremonies: sprint sizing, sprint planning, sprint review, backlog refinement and product demos by being the voice of the consumer & clients while communicating the value behind each product and prioritization decision
- Conduct user acceptance testing on features and bug fixes before they are released, ensuring the high quality of products that are being delivered to customers
8
Experience For Product & Delivery Manager Resume
- Analyze product and feature performance through the use of quantitative and qualitative methods
- Communicate to leadership and other stakeholders rollout plans, feature details and bug status updates
- Monthly service review with vendor/development teams and BCD Travel stakeholders
- Coordination of release activities including testing, operational alignment, documentation, and communications according to designated release management processes
- Monthly reporting including productivity, key service metrics and product status
- Weekly status/activity reporting updates, compilation of regular usage and deployment reports
- Vendor/product analysis and review including SWOT/Gap Analysis, Comparison Matrix, USPs and identification of key opportunities
- Work closely with the Principal Product Manager to execute the long-term RMS reporting vision
- Work with key stakeholders to gather and refine reporting requirements
9
Experience For Deposit Product Delivery Manager Resume
- Regular identification & coordination of product requirements
- Monthly update & distribution of product roadmap and development status
- Support Vendor selection/RFP process as needed
- Communicate plans across Central Services delivery teams in addition to delivery teams within the Buyer and Seller Solutions teams to ensure the proper prioritization, sequencing, and dependency mitigation
- Execute the product roadmap, in partnership with the Central Services team Senior Manager and Principal Product Manager, to deliver solutions that delight internal stakeholders and clients while maximizing market share growth, revenue and margins
10
Experience For Product Delivery Manager, Senior Resume
- Define product priorities and schedules in collaboration with product management leads, the Principal Product Manager and other capability teams
- Develop new solutions and features based on product and business objectives
- Identify key use cases and KPI’s to evaluate product performance
- Monitor performance, compile status and communicate performance against objectives
- Sound investment product knowledge
- Multi-task and oversee several projects at the same time
- Sound intuition to think quickly and communicate critical information in a positive manner
- Drive to Learn: Ability to ascend a steep learning curve required to develop deep understanding about the investment products offered by Prudential Retirement including income-oriented products
List of Typical Skills For a Product Delivery Manager Resume
1
Skills For Senior Product Delivery Manager Resume
- Has strong organization and time management skills, and can operate independently with minimal mentorship by management
- Has strong project management skills and can work with high degrees of complexity that demand significant cross group collaboration and initiative
- Deep knowledge and strong experience of using Jira for software development
- High level technical skills and across a number of technologies used within the Digital Teams
- Soft skills to quickly gain the confidence, trust and support of internal clients, stakeholders, and scrum teams
- Strong people management experience is essential
- Advanced skills with Microsoft Office Professional, including Microsoft Project and Visio
- Project management and organizational skills to drive investment initiatives through completion in a timely manner
2
Skills For Toner Product Delivery Manager Resume
- Strong experience in Agile/Scrum process
- Strong experience in Agile/ Scrum process
- Superior communication skills with ability to negotiate and influence outcomes
- Offers an entrepreneurial attitude with leadership skills to leverage matrix organizations
- Assisting Product Owners in creating and maintaining prioritized product backlog
- Leading improvements to the efficiency and effectiveness of the project delivery
- Experience standing up new teams, Agile coaching and mentoring
- Experience presenting and discussing with senior - internal and external, and across the Group
3
Skills For Esailor Product Delivery Manager Resume
- Project Management experience and exposure across the full Project Lifecycle, and creating and managing a Project Plans
- Experience in operational roles supporting physical auction or reconditioning services
- Experience in supporting or deploying software products
- Experience working with offshore engineering teams
- Experience in organizing Kanban boards using tools like TFS, Trello, Jira, ServiceNow
- Experience of leading product and development teams, ideally using agile development techniques, through full project lifecycles
4
Skills For Channel & Product Delivery Manager Resume
- Portfolio, project or programme planning & delivery experience
- Plan, schedule, prioritise and reporting progress of change portfolio
- Strong understanding of TMC or BCD operational processes
- Strong understanding of technical concepts and processes
- Experience in IT delivery roles, ideally supporting physical auction operations
5
Skills For Cib-ts Account Services Product Delivery Manager Resume
- Collaborate regularly with program and development teams to ensure a shared understanding of product backlog priorities and overall backlog progress
- Experienced in Web Technologies, Analytics Products, AB Testing, Documentation
- Experience with Agile teams and working with product and technology resources across different organizations elated functions
- Demonstrated accomplishments working efficiently with incomplete information to close gaps and meet the needs of internal stakeholders and customers alike
- Experience in travel industry booking roles
- Experience with communicating information concisely and clearly across geographies and teams
- Experience answering insightful questions from stakeholders
- Experience working with business requirements concepts and documentation
6
Skills For Product Delivery Manager / Product Owner Resume
- External, client-facing and Payments industry experience are major pluses
- Experience in Product Delivery Manager, Product Owner, Business Analyst, or related roles with consumer facing products
- Strong technical understanding of internet and mobile technologies (SMS, Alerts, Real time notifications)
- Experience working with Product Owners and Product Managers
- Demonstrated knowledge of SDLC and agile methodologies and delivering on time
- Demonstrable experience in strategic planning with business partners
7
Skills For W Treasury & Payment Solutions Product Delivery Manager Resume
- Experience leading scrum teams in Agile methodologies
- Experienced in managing multiple concurrent projects
- Experience within a large-scale blue-chip organizations such as Barclays
- Experience in product management, product software delivery, product ownership, business analysis, and/or related functions
- Excellent hands-on practical knowledge of technology such as GDS, MIS, OBT, etc
- Excellent practical knowledge of MS Word, Excel, PowerPoint
- IT experience with complex architectures with a focus on large systems implementation and deployments
- Experience with cloud deployments
- Experience of establishing ‘Dev Ops & Agile capabilities for application development, testing in Information & Analytics area
8
Skills For Product & Delivery Manager Resume
- Experience and cultural awareness required to take a leading role in managing a globally distributed team
- Good understanding of current and emerging Cloud technologies in Information management, and their potential business impact
- Experience building and managing cross-functional teams along the product development cycle
- Build strong working relationships within and across delivery teams
- Prefered but not required experience in one of the following areas
- Experience with implementing Oracle E-Business Suite
- Experience leading technical and non-technical resources
9
Skills For Deposit Product Delivery Manager Resume
- Experience with Agile teams and the ability to work with product and technology resources across different organizations
- Self-starter who proactively seeks to understand the client experience journey and associated pain points
- Possesses highly effective analytical thinking in order to develop solutions, make recommendations, or propose action plans
- Strong collaboration and engagement with CCBT, CD and SC partners
- Previous experience at Unilever or similar organization in Information & Analytics Delivery
- Proven track-record of leading the delivery of large and complex global programme / projects
- Experience of developing business cases for technology investment
- Experience in Agile Product Development
- Experience in project or program management
10
Skills For Product Delivery Manager, Senior Resume
- Manage workload with an emphasis on timely and cost-effective deliverables
- Experience in mentoring, developing, training and managing engineers
- Experience in getting the benefit out of test automation
- Experience of operational processes and systems
- Experience of fibre-based broadband products
List of Typical Responsibilities For a Product Delivery Manager Resume
1
Responsibilities For Senior Product Delivery Manager Resume
- +5 years working experience in SW development or System integration processes in Telecommunication and embedded systems required
- Collaborate with Fiserv BUs to ensure there is “interlock” with Mobiliti’s product plans through effective project management
- Experience in Product Ownership, Product Management, or other Product Delivery roles
- Experience in Agile software development
- Experience in product management, product software delivery, software quality assurance or related functions
- Relevant established experience with moderate depth of knowledge
- Superior Project Management skill set
- Product Owner, Technology, and/or related experience
2
Responsibilities For Toner Product Delivery Manager Resume
- Good knowledge of regulatory and governance standards
- Excellent communicator with colleagues and suppliers at all levels
- Experience in software
- Leading and coaching the project team as appropriate and according to the needs of the individual project
- Facilitating Scrum ceremonies like Refinement, Planning, Daily Standups, Retrospectives, Demos, Scrum of Scrums, etc
- Maintaining and guiding the team to create proper User Stories, Product / Sprint Backlogs and Release plans
3
Responsibilities For Esailor Product Delivery Manager Resume
- Monitoring the budget spend and reporting the progress
- Managing relationships and communication with all project stakeholders
- Engaging with Product Owners, Stakeholders and Managers to define product vision and goals
- Ensuring that the scrum team adheres to scrum theory, practices and rules
- Working as a servant leader within the project team
- Providing clear ownership for and visibility of the resolution of all project risks and issues
- Working with cross functional team leads / members to successfully deliver products
4
Responsibilities For Channel & Product Delivery Manager Resume
- Leading the process to identify the issues and work through resolution
- Sustaining the products capability, manufacturability, reliability, testability and competitiveness
- Ensuring coherence of product activities across all activities
- Understanding of integration technologies and dependency management approaches
- Working knowledge in any of I&A technicalities such Informatica, ADF, ADLS, Hadoop etc
- Managing multi-tenant cloud installations
- Undertake performance development (PD) responsibility for systems engineering staff, setting objectives then reviewing and assessing performance
- Lead road mapping, goal setting, story writing, and product roll-out strategy for delivery teams
5
Responsibilities For Cib-ts Account Services Product Delivery Manager Resume
- Set, negotiate, agree and manage financial budgets and targets, ensuring that there is adequate funding for all planned projects with 3rd party
- D&OP capacity planning taking into account concurrent activities and future demand – people and facilities
- Drive agility throughout the team using Agile techniques and tooling
- Partner with the business to understand needs, then lead the delivery team in supporting the Reconditioning & Assurance growth strategy
- Represent the “Voice of the Customer” through interfacing and engaging the Product Managers and through visits with key customers to understand customer needs
6
Responsibilities For Product Delivery Manager / Product Owner Resume
- Work cross-functionally with Operations, Content, Marketing, and Engineering to deliver products and optimizations to market
- Thorough understanding of applicable standards and procedures including technical, quality, safety and financial matters across all areas of service delivery
- Chair the Product Change Board and managing resultant actions
- Ensure homogeneity between all Scrum Teams practices, providing standard metrics and tools
- From time to time, speak to clients and internal partners about areas of their expertise regarding the product
- Financial modeling and business case preparation
- Manage multiple projects of differing size at any one time
- Attention to detail, requirements gathering and elicitation
7
Responsibilities For W Treasury & Payment Solutions Product Delivery Manager Resume
- Flexibility in working hours – off-shore teams and deadline driven
- Provide guidance and input into test planning strategy to ensure excellence in product delivery
- Execute basic SQL queries and perform basic troubleshooting as needed
- Manage the development effort to deliver enhancements using the strategic vision as well as key performance indicators established for the product(s)
- Communicate with stakeholders throughout the product cycle on the overall progress of items within your focus that are planned for the given release
- Maintains an expert level knowledge of the product domains and the business processes supported by those products
- Conducts fact finding sessions with key business and IT staff to assess as-is capabilities, perform root-cause analyses, define solution requirements, perform feasibility analyses, and define high-level solution alternatives and approaches
- Prepares project proposals, business cases, and detailed project plans
- Provides hands-on project management and actively manages the project plan, deliverables, dependencies, and outcomes for all aspects of the project (including business process, organization, and IT solution components) across all phases of the SDLC
8
Responsibilities For Product & Delivery Manager Resume
- Actively monitors, manages, and communicates key project control dimensions including scope, time, cost, resources, risk, dependencies, procurement, and quality across all phases of the SDLC
- Develops and implements change management and communications plans to ensure solution adoption pre-, during-, and post-implementation
- Ensures the quality and timeliness of all project deliverables
- Maintains an expert level knowledge of the DevOps and business processes supported by those products
- Provides hands-on project management and actively manages the project plan, deliverables, dependencies, and outcomes for all aspects of the project (including business process, organization, and IT solution components) across all phases of development operations
- Extensive experience of managing multiple concurrent projects including systems, products, customers, operational and people change in a customer focused and fast paced environment
- PRINCE 2 or similar project management qualification
- In a SaaS solution company required
9
Responsibilities For Deposit Product Delivery Manager Resume
- Hands on problem solver
- Manage product escalations as required
- Monitor product, tools and services in order to drive the business aspects of demand, customers’ user experience, return-on-investment (ROI), and satisfaction of original (business & technical) requirements
- Reports To: LoanComplete GTM Operations
- Peers: Engagement Managers, Product Consultants, Product Managers
- Formulates, gains alignment and executes on the deployment approach to achieve a successful outcome
10
Responsibilities For Product Delivery Manager, Senior Resume
- Ensures predictable, consistent, and successful program delivery through direct management and overall coordination of all Deployment work stream related activities applying program management concepts to facilitate the achievement of program and work stream objectives
- Supports the LoanComplete Go to Market Director in the creation of the engagement schedule for the deployment work stream putting mechanisms in place to set expectations and ensure on-going control of the environment build-out as it relates to the overall program
- Communicates via a variety of methods to include but not limited to creation and execution of presentations in a variety of settings and to all levels in the organization (internal and external)
- Oversees, leads and/or assists with deployment coordination efforts between project team members ensuring systems are fully deployed, implemented and functioning across the solution; includes updates, monitoring, patching, etc
- Managing the end-to-end delivery of complex system solutions, establishing and controlling project constraints and scope
- Participate in the daily stand ups, sprint planning meetings, retrospectives, and release train planning meetings
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