Account Executive, Senior Resume Sample
Carleton Becker
92866 Kory Walks,
Chicago,
IL
+1 (555) 755 3729
Work Experience
Account Executive / Senior Account Executive
03/2016
-
PRESENT
San Francisco, CA
- Write project and/or creative briefs that
- Develops and maintains a strategic business plan that fully reflects the customer`s business objectives and how our solutions align with those objectives and goals and specifically guides our operational, financial, network, clinical and relationship initiatives
- Understands the customer structure and demonstrates the ability to apply this knowledge in business and retention planning for the client
- Ensures Service Level Agreement performance, assurance of accuracy of claims payment and administrative policies, rate maximization through ongoing benefit analysis and adherence to requirements of the account's legal and regulatory environment
- Owns overall account satisfaction within the company as well as satisfaction with all specific areas particularly account management
- Develops strong relationships which penetrate the customer at various levels from day to day contacts to senior leadership involving other internal staff to maintain multiple connections and strengthen the overall relationship
- Develops strong relationships and contacts within the company that are supportive of the achievement of customer service requirements including attainment of performance guarantees and minimization of performance penalty expense
Account Executive Senior
03/2011
-
12/2015
New York, NY
- Ensures all customer and account-facing services are provided in a consistent and timely fashion
- Supports the Internal Customer Operating Model
- Resolves or appropriately escalates customer service issues when escalated by the ASR in conjunction with operations (claims, service, and systems)
- Provides mentoring to the account management team in effective problem solving and servicing of the account
- Develop, introduces, and executes the customer governance process
- Builds relationships and alliances with matrix partners
- Develops and maintains a strategic business plan that fully reflects the customer's business objectives and how our solutions align with those objectives and goals and specifically guides our operational, financial, network, clinical and relationship initiatives
- Maintain industry and product knowledge, an understanding of customers’ needs and concerns while continuously promoting a positive company image
Account Executive / Senior
06/2006
-
02/2011
Dallas, TX
- To grow the company’s revenue through sales of direct marketing services at profitable rates to prospects with sound credit
- To leverage Tribune Direct relationships by working with newspaper sales personnel to supplement clients’ newspaper advertising complimentary direct mail programs
- To expand the company’s client base through multiple prospecting techniques as well as the use of network contacts
- Three to five years’ sales experience in a consultative environment
- Advocate for clients while balancing Fiserv’s desired business outcomes
- Travels extensively up to 60%
- Manages ACI’s overall relationship with current customers, with emphasis on developing and maintaining effective relationships with key executives. Customer satisfaction and loyalty are key requirements and measurements
- Manages the process of bringing the identified marketing opportunities to a logical close
- Keeps current on ACI products/enhancements, competition and industry trends and maintains account and territory records, updates management on account activity and provides forecast data as requested
Education
University of Phoenix - Pleasant Grove Learning Center
2002 - 2006
Bachelor's Degree in Business
Professional Skills
- Excellent written and verbal communication skills and strong presentation abilities
- Proven experience using Salesforce.com as both a CRM system and an activity-tracking system
- Proven track record of effectively working across organizational lines to accomplish shared goals
- Three or more years of medical banking or health care experience, including interaction with channel partners
- Experience working with internal and external legal teams regarding service related terms within proposals, statement of work and master service agreements
- Strong aptitude for building “partner” relationships with clients and colleagues
- Experience working as a sales specialist and or in a sales overlay role
How to write Account Executive, Senior Resume
Account Executive, Senior role is responsible for negotiation, business, presentation, retail, finance, credit, training, compensation, shipping, telecommunications.
To write great resume for account executive, senior job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Account Executive, Senior Resume
The section contact information is important in your account executive, senior resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Account Executive, Senior Resume
The section work experience is an essential part of your account executive, senior resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous account executive, senior responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular account executive, senior position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Account Executive, Senior resume experience can include:
- Manages all administrative aspects of the assignment including but not limited to account profiles, sales pipeline records, current and prospective customer org charts, etc., consistent with ACI’s sales best practices
- Demonstrated leadership skills coupled with strong business acumen
- Strong writing skills – after all that’s what PR is all about!
- Event management - Supporting with execution of creative events and platforms that effectively profile client product offerings
- Anticipate customers needs and effectively problem solve
- Use a consultative sales approach to effectively negotiate plan design and financial mechanisms
Education on an Account Executive, Senior Resume
Make sure to make education a priority on your account executive, senior resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your account executive, senior experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Account Executive, Senior Resume
When listing skills on your account executive, senior resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical account executive, senior skills:
- Strong understanding of marketing new media techniques including Internet, Intranet and extranet development, as well as understanding of overall marketing strategy and integrated communications
- Strong account management, analytical, and problem solving skills
- PC Skills, including professional-level experience in Microsoft Word, Excel, PowerPoint, and Outlook Notes
- PC Skills, including professional-level experience in Microsoft Word, Excel, PowerPoint and Outlook s Notes
- Excellent analytical, problem identification and resolution skills
- Strong organizational, follow-up, interpersonal, telephone and PC skills (Microsoft Office – Word, Outlook, Excel, PowerPoint, etc.)
List of Typical Experience For an Account Executive, Senior Resume
1
Experience For Account Executive / Senior Account Executive Resume
- Establishes sales tonnage and product mix goals in the assigned territory by effectively calling on accounts
- Demonstrated success of prospecting and closing sizable deals (i.e., $250K+)
- A proven track record of success in achieving sales/account management goals
- Robust understanding of media deadlines and needs; has strong relationships with media and influencers
- Plan and execute an effective account management approach
- Indirect or channel sales experience desired
2
Experience For Account Executive Senior Resume
- Based on Client interactions and monitoring key metrics and revenue reporting, provide early identification of and mitigate potential client issues
- Provides pertinent territorial information regarding customers' and competitors' activities for use by management in assessing sales performance
- Negotiate contract renewals, service level agreements, pricing changes and delivery of new services
- Familiarity with Salesforce.com Technologies (i.e., SFDC, Sales/Service/Marketing Cloud, Salesforce Platform, Communities, Force.com, and Site.com)
- Establish and maintain a key account prospect list for cross selling opportunities
- Establish and maintain a high level of credibility with Underwriting and other Business Partners/ functions
- Professional and ethical - While upholding our values of quality, integrity, respect and an entrepreneurial spirit
- Accepts and implements new ways of working that allow the Brandteam to deliver quality work faster and cheaper - measured by cost/time savings
- Contribute to pre-sales efforts, including proposal generation and development of new service offerings
3
Experience For Account Executive / Senior Resume
- Possess sufficient knowledge of clients’ business and payment processes to provide consultative suggestions for improvements or best practices
- Responsible for 10M+ in revenue of client base. This figure is an estimate, and is subject to change
- Assess the business goals and formulate sales strategy
- Familiarity with Microsoft Technologies (e.g., content management, SharePoint, Sitecore, EpiServer, Kentico, Azure, O365, or other Microsoft Development Platforms)
- Prioritize opportunities, overcome obstacles, obtain results, and finesse the sale
- Build strong customer references by consistently setting realistic expectations early in each sales campaign and meeting or exceeding those expectations through successful execution of Progress’ Customer Engagement Model (CEM)
- Seek to expand and strengthen Progress’ presence by establishing proactive relationships with influential people, both within the customer and related third parties
4
Experience For Account Executive, Senior Resume
- Ensures effective transition of new business
- Quickly adapt and change priorities
- Prospect for and implement book transfers (rollovers) in existing agencies and newly licensed agencies
- Leads in the recruitment of personal insurance and small commercial oriented agencies
- Develops and implements incentive contests for producers
5
Experience For Account Executive / Senior Account Executive Resume
- Maintain Customer Product Profiles
- Drive sales growth & profitability
- Provide technical guidance and call in additional support as required from application engineering, inside sales and marketing teams to drive customers' key initiatives
- Responsible for retaining profitable group business
- Manages and nurtures relationships with brokers/agent/groups to facilitate lifetime relationships with members
- Develops and follows customer service plan to meet established standards
- Monitors business/industry conditions, customer developments and competitive activities. Works with Group Managers to reflect changing market conditions in the account management approach
- Communicate customers and members interests and needs to internal project teammates to improve workflow processes
6
Experience For Account Executive Senior Resume
- Detailed understanding of complexities with ability to communicate and to negotiate all areas related to the sales functions (ie underwriting, sales, renewals, etc.)
- Develop Key Relationships with Customer Engineering, Marketing, Supply Chain, and Senior Management
- Use tools to build complex Cost Modeling scenarios
- Lead transition team
- Responsible for orchestrating the deployment of corporate-wide resources to provide comprehensive solutions, thought leadership and services to the enterprise account
- Defines and sets the strategic direction, functions as a thought leader and strategic business partner with the client and provides leadership to the Enterprise Client Partner Team(s) for their account portfolio
7
Experience For Account Executive / Senior Resume
- Analyzes and keeps abreast of significant market changes (trends, issues, M&A activity, and corporate developments) that would be valuable information to the client and that mitigates and manages risk to and the client
- Builds cooperation and collaboration with the business units to realize revenue growth, client value and satisfaction
- Structures and leads large bundled deals
- Maintains current client specific instructions to drive quality outcomes
- Maintains accounts receivable for assigned clients
- Domestic travel required- up to 50%
8
Experience For Account Executive, Senior Resume
- Handle an East Coast territory: Maine to Florida
- Be “right-hand” support to Account Manager & Senior Account Manager
- Manage & track account hard costs
- Attend and facilitate media interviews
- Network with reporters and editors
9
Experience For Account Executive / Senior Account Executive Resume
- Creative and analytical in gathering information about clients’ industries and business. Can effectively apply what’s 'known' toward measurable and effective communications programs that generate the desired results
- A Team player as Citizen Relations is a highly collaborative environment
- Build & grow relationships with key, senior-level media/influencers
- Conceive & tell strategic stories apart from client business milestones
- Serve as day-to-day contact for media/influencers; share knowledge
- Oversee management of reactive requests; proactively influence & garner coverage
- Contribute to brainstorms & strategic campaign development
- Provide timely and in-depth analysis of coverage results & trends
- Handles day to day administration of accounts (work flow control, meetings, minutes, estimates, records, checking etc) under the direction of Account Director and delights clients with the accuracy and timeliness of work - measured by client and AD evaluation
10
Experience For Account Executive Senior Resume
- Develops a through understanding of his brands - measured by # of store checks, competitive analyses and AD evaluation
- Learns & applies the principles of Brand Stewardship - measured by GAD evaluation
- Write briefs under the supervision of the Account Director - measured by AM evaluation
- Is hungry to learn the business and apply that knowledge - measured by number of training sessions attended and AM evaluation of how the learning is applied back on the job
- Develops a sense of ownership of and passion for all creative work on his assignments - measured by GAD and ECD evaluation
- Flourishes in the climate of creativity and innovation in the Brandteam - measured by # of business boosting initiatives proposed, accepted by client and implemented by client
- Talks up the accounts and the work - measured by AM evaluation
- Works with peers across departments & disciplines to apply best Account Service practice - measured by 360º evaluation
- Consistently works to meet the goals of the Company, and of the Account Management mission toward retention, client satisfaction and business growth
List of Typical Skills For an Account Executive, Senior Resume
1
Skills For Account Executive / Senior Account Executive Resume
- Strong prospecting skills and ability to develop business
- Demonstrates and applies knowledge of and experience in behavioral healthcare industry
- Strong understanding and tracking of client/category competitive environment
- Experience working in the health insurance industry or medical spending administration
- Proven track record executing complex projects
- Experience in communications, preferably in an agency setting &/or within applicable industry
- Experience in digital advertising agency
2
Skills For Account Executive Senior Resume
- A pattern of strong goal setting and results
- Drive the brand sales growth, make strong recommendations and coordinate necessary support with all involved areas (Planners, VMI, Logistics, Arrow, Marketing)
- Experience working in a large, matrix organization with varied products and services
- Multi-disciplined sales professional with strong track record in optimizing sales performance
- Professional Sales & Marketing Business Experience
- Maintain customer product profiles by documenting customer priorities, pain points & growth opportunities
3
Skills For Account Executive / Senior Resume
- Experience with online project management software
- Experience selling services within a software company
- Experience selling MFG/Pro related services
- Experience working with Product Sales teams as a services sales specialist
- Experience with territory development and account/territory strategic planning
- Experience working with sales channels and channel partner dynamics
- Account Management experience
4
Skills For Account Executive, Senior Resume
- Successful direct or indirect sales or account management experience in the financial services industry. 5+ years for Sr. level
- Source own leads (hunter type sales experience), set own appointments and follow-up
- 6-8 yrs. of directly related experience in this type of solutions sale in any of the following industries; Industrial IoT, Big Data, Predictive Maintenance
- Software Sales in one or more of these areas: SaaS, BaaS / MEAP / Mobile development experience
- Demonstrates and applies knowledge of MBHO and wellness products (e.g., EAP/Workplace Services, managed care, disability management and ancillary products)
5
Skills For Account Executive / Senior Account Executive Resume
- Demonstrates and applies financial and administrative expertise in the provision of business deliverables
- Working with and counseling junior team members to develop strategic, targeted media lists
- Resolve issues related to accounts including sales or delivery issues working closely with both accounting and logistics to increase credit line
- Visit all accounts monthly making sure product placement upholds brand image at POS adjacencies are correct and coordinate training and merchandising seminars
- Quality control - Paying close attention to detail, content and formatting, ensuring outputs are of the best possible standard
- Understand current and prospective customers’ business issues and buying motives by conducting a “needs analysis” for clients
- Develop Key Relationships with Customer Engineering, Marketing, Supply Chain, etc
6
Skills For Account Executive Senior Resume
- Develop & manage key relationships with customer engineering, marketing, supply chain, and executives, etc
- Participate in brainstorming sessions, show strategic & creative thinking
- International perspective, liasing with multiple markets
- Manage and develop accounts, including Ecommerce; achieve sales target
- Build and distort assortments to fuel the brands growth and highlight stories, working closely with Planners and VMI team
7
Skills For Account Executive / Senior Resume
- Analyze business, selling reports, OTB and inventory
- Develop new and long-lasting customer relationships with a wide range of mid-market customers in an entrepreneurial work environment
- One of the "Most Promising Companies in America" by Forbes in 2014
- Account management and/or management level marketing
- Accurately forecast revenues for existing clients / products along with up-sells and cross sells
- Present customized sales opportunities that address the client’s compelling events and help them meet their sales goals
- Driven – Able to assist team in identifying opportunities, sell new business, and close sales
- Sales in the consulting/professional services space
- Sound understanding of developer API’s is a distinct advantage
8
Skills For Account Executive, Senior Resume
- Deliver the right solution for clients’ evolving business requirements
- Develop and Manage Pricing Programs, New Product Launches & Product Phase Outs
- Conduct outreach relevant to integrated marketing or other campaign tactics
- Ensures that clients are efficiently charged for the work the agency has performed - measured by % of invoices passed first time by client and outstanding
- Technical Requirements: Proficiency with PCs
- Interpersonal Requirements: Keen attention to detail
9
Skills For Account Executive / Senior Account Executive Resume
- Effectively interact with all levels of an organization, from project manager to executive, while still introducing elements of fun and humor in the workplace
- Knowledge of and previous experience selling Programmatic Video
- Lead the creation and development of creative briefs
- Reports To: VP, Client Services
- Primary Working Relationships: Division and Group Presidents, CFO, VP Sales Operations, Sales Managers & Sales Executives, Account Executives, Solution Architects, Operations/Services Managers, Executive Committee based on Executive Sponsor
10
Skills For Account Executive Senior Resume
- Direct Reports: 0 direct, manages matrix organization for assigned accounts
- Prepare RFI’s, RFP’s, File Spend Analysis, Proposals and Sales Presentations: Create customized proposals and present them to potential customers. Clearly understand prospect’s current processes and future needs and identify strategies to improve efficiencies, reduce costs, or improve service to win business
- Develop and maintain a positive working relationship with top-tier Large Group clients and BluePartner channel partners to increase Blue Cross's Affiliate Company's brand loyalty. This includes in-office communication (phone and email) and in-person visits (up to 30% of your time)
- Lead, implement and coordinate the annual contract renewals for assigned top-tier clients by collaborating with BluePartner channel partners to negotiate the financial terms of contract renewal.s. This includes the negotiation of rates, benefits, and risk arrangement to achieve Blue Cross business objectives
- Serve as the Blue Cross' Afilliate Company subject matter expert to sell new products/programs/services
- Participate in the implementation of assigned new business contracts to assure successful internal implementation while understanding and meeting client and channel partner business needs
List of Typical Responsibilities For an Account Executive, Senior Resume
1
Responsibilities For Account Executive / Senior Account Executive Resume
- Facilitates dialogue regarding competitive, high quality, market driven products and services with customers.Applies working knowledge of consultative selling and negotiation principals working in concert with organizational leadership
- Promotes and demonstrates a customer focus
- Good with people – able to persuade or generate cooperation
- Ales related experience
- Develop a strong relationship with buyer and DMM and GMM
- Frequent travel and entertaining required with overnight trips to markets, conferences and for training purposes
- Understands and communicates operational implications of organizational decisions to both internal and external customers.Mobilizes key areas of the organization toward best practices and/or to enhance service delivery
2
Responsibilities For Account Executive Senior Resume
- Analyzes data and articulate results and/or write to findings
- Works with account management support staff and operational leads to address and resolve operational issues impacting client satisfaction and business retention and/or to keep Operations apprised of account specific nuances
- Provides necessary information and data to manager and leadership to facilitate internal initiatives and business retention
- Successfully functions independently and in a team environment
- Supports the generation of additional sales by effectively calling on operators in the territory, assigned private label accounts, and assigned brokers, while maintaining positive customer relations
- Utilizes available promotional programs and trade to maximize sales as compared to promotional monies spent
- Initiates and maintains up-to-date operator profile records on key operators in the territory
3
Responsibilities For Account Executive / Senior Resume
- Act as a key liaison between the client, creative
- Five or more years account services
- Experienced in “solution selling” – having the ability to work with clients by identifying company goals/initiatives and move the sale through the sales cycle to close
- Detail oriented and can incorporate complex program and technical implementations
- Knowledge of sales process, operational functions, implementation process, business development, presentation skills, preparing customers’ requests for proposals and strong customer contact
- Some experience in ATL is preferable
- Identify and sell additional users and functions of the Commercial Card products
- Able to work quickly and efficiently on several projects at the same time, and detail-oriented
- Discreet – can be trusted to keep things confidential
4
Responsibilities For Account Executive, Senior Resume
- Deliver high value solutions to prospects and customers, who become passionate and loyal customers
- Implement and execute effective sales and services strategies, ensure maximum penetration of your respective assigned territory that results in your meeting and exceeding assigned targets
- Facilitate customer success based upon customer-specific value propositions, realistic expectation setting and effectively leveraging a diversity of internal resources
- Be accountable for your work by tracking and managing all activities and information in Salesforce and by leveraging our sales process
- Based in Redwood City, CA, w/ home office flexibility
- Travel is second nature and is required at least 50% is outside of the local area, overnight and some international travel as needed for trade shows and conferences
- Proven ability to manage complex sales cycle in a predictable fashion resulting in six figure contracts
5
Responsibilities For Account Executive / Senior Account Executive Resume
- Work closely with buyer to develop sales plans prior to start of season and monthly updates
- Have successfully sold predictive maintenance solutions to large manufacturers
- Engage prospects and customers in a way that both solves their challenges and achieves your quotas
- Think critically, using logic and reasoning to troubleshoot complex problems and identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Interpret and communicate customer
- Make actionable and insightful recommendations for new products, extensions or enhancements. Good business and negotiation skills to acquire additional case space, negotiate SIS, install pop up shops and activations…
- Have a full understanding of the territory and logistics of the specific business
- Work with the Arrow Manager to make sure fixtures, images and exhibitions are up to date; identify space opportunities to improve brand exhibition and image
- Develops and strengthens professional relationships with Client executives and decision makers, including making introductions to Fiserv Senior Leadership team members
6
Responsibilities For Account Executive Senior Resume
- Coordinates and executes regular status and strategy meetings with Client Senior Management teams to understand their needs and link them to Fiserv’s product and service strategies
- Works collaboratively with Clients to negotiate timely, profitable, low-risk, multi-year renewals
- Provides leadership and oversight, marshalling Fiserv resources as required to respond to implementation, testing, operational, and other types of Client challenges
- Obtain (within 90 days) and/or maintain HSAe certification and Health Insurance sales license
- Travel throughout the country as needed to support clients and channel partners possibly overnight
- Experience working with and promoting to clients online business partner environments (online portals to promote products, post articles, link to administrative tools, etc.).#LI06IDDNP
- Experience working for an insurance or services company
7
Responsibilities For Account Executive / Senior Resume
- Possess or ability to acquire State license to sell health and life insurance products within 12 months of employment
- Travel as needed to support clients and channel partners. Overnight travel as required
- Provide training and education to clients and channel partners on Blue Cross' Affiliate Company products, services and operational initiatives. (e.g. claims management, account reporting, and member services)
- Serve as a team and division resource in strategy, product, solution development and staff mentoring
- Travel throughout the country as needed to support clients and channel partners
- Proven experience delivering presentations (selling and education/training) in person in 1:1 or small group settings, at events to large groups of people, and via Webinars
- Obtain (within 90 days) and/or maintain HSAe certification
8
Responsibilities For Account Executive, Senior Resume
- Obtain Health Insurance License within 90 days
- Highly organized with attention to details and a track record of delivering a high level of client service in a timely manner while maximizing account profitability
- Experience working with and promoting to clients online business partner environments (online portals to promote products, post articles, link to administrative tools, etc.)
- Develop and maintain a positive working relationship with top-tier Large Group clients and BluePartner channel partners to increase SelectAccount brand loyalty. This includes in-office communication (phone and email) and in-person visits (up to 53% of your time)
- Serve as the SelectAccount subject matter expert to sell new products/programs/services
- Provide training and education to clients and channel partners on SelectAccount products, services and operational initiatives. (e.g. claims management, account reporting, and member services)
9
Responsibilities For Account Executive / Senior Account Executive Resume
- Develop and maintain a positive working relationship with top-tier Large Group clients and Blue Partner channel partners to increase SelectAccount brand loyalty. This includes in-office communication (phone and email) and in-person visits
- Lead, implement and coordinate the annual contract renewals for assigned top-tier clients by collaborating with BluePartner channel partners to negotiate the financial terms of contract renewals. This includes the negotiation of rates, benefits, and risk arrangement to achieve Blue Cross business objectives
- Experience selling professional services
- Extensive experience with proposal development and value proposition creation
- Track record of managing relationships to achieve business success
10
Responsibilities For Account Executive Senior Resume
- Travel 30-50%, as needed
- Make sure that reporting and operation procedures of account management are efficient and evolving to address changing client and management needs (e.g., contact reporting, status and revenue reports, etc.)
- Oversee the timely the production of clear, concise written documentation for project deliverables
- Develop case studies for major campaigns
- A source of innovation, passion and creative vision
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