Account Service Resume Sample
Eryn Nikolaus
53764 Ian Burg,
Dallas,
TX
+1 (555) 830 9771
Work Experience
Account Service Specialist
10/2015
-
PRESENT
Houston, TX
- Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel. Observe all service call procedures including preliminary notification to the customer of call receipt with an Estimated Time of Arrival (ETA) whenever possible
- Participate as a full member of a service workgroup and contribute to the group’s productivity
- Management of assigned parts, tools and any other assets provided
- Meet and/or exceed all required standards, such as customer Notifications (ETA), Response Time, Product Repair Hours, Parts Cost, First Time Fix, and Call-Backs
- Situation Assessment – Understand the Passenger Sales Organization’s objectives. Assesses each customer request with the goal in mind of balancing American’s goals with the customer values, and leverage accordingly
- Negotiation & Customer Service Delivery – Effectively negotiates with each customer to provide value based service delivery and the appropriate level of service on the merit of each situation
- Product Knowledge & Value Proposition – Provides expertise in AA products and services. Communicates in a compelling way and demonstrates proof of value to the customer
Account Service Rep
02/2012
-
06/2015
Dallas, TX
- To understand and document international client services requirements and analyse in line with Canon’s services portfolio
- Provides consistent service within established benchmarks contributing to achievement of business Client Service Commitments (CSC’s)
- Director and VP of Pricing & Planning
- VP and SVP of Sales
- Agency Buyers and Clients
- Manage account dashboard’s to ensure accurate and timely deliveries
- Capitalize on opportunities to upgrade or add features to current customers’ listings
Account Service Intern
02/2008
-
10/2011
Los Angeles, CA
- Account Service Planning – In conjunction with the Account Manager, defines a concise service plan, anticipates customer needs and prepares for customer objections. Develops supporting materials to achieve service call objectives and positive outcome, and communicates results and follow-up actions with assigned Account Manager
- Account Development – Develops and maintains positive relationships with internal and external customers. Communicates in a compelling way and provides proof of value to the customer. Understands and demonstrates cross-functional capabilities and maintains a strong internal network
- Personal Effectiveness & Time Management – Develops self, achieves results and finds creative ways to problem solving. Prioritizes time on the right opportunities to maximize results
- Teamwork – Collaborates with team and seeks opportunities to improve team and individual performance
- Forecast creation and management through regular analysis of data/reports
- Identify, communicate and action risks and opportunities to meet fiscal goals and business needs
- Order entry & other order management tasks; implement controls to support accuracy
- Accountable to obtain and validate POs from customers in accordance with order lead times,
- Providing a customer focused service Communicating with influence Working with others to achieve goals Delivering goals in a changing environment Taking a creative and innovative approach to work Maximising potential
Education
University of Phoenix - Idaho Campus
2004 - 2008
Bachelor's Degree in Business
Professional Skills
- Has a history of strong organizational and administrative skills, including computer experience with Word, Excel, PowerPoint, Outlook
- Problem Solving: Solution oriented with excellent critical thinking and independent problem solving skills
- Demonstrate investigative and independent problem solving skills
- Strong relationship based selling skills
- Excellent Japanese communication skills as well(Both verbal and written)
- Proven experience in delivering results by meeting established goals
- Data entry skills (typing alpha and numeric required)
How to write Account Service Resume
Account Service role is responsible for excel, software, events, insurance, research, reporting, database, integration, training, credit.
To write great resume for account service job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Account Service Resume
The section contact information is important in your account service resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Account Service Resume
The section work experience is an essential part of your account service resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous account service responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular account service position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Account Service resume experience can include:
- Communicates effectively externally. Examples include conversations with brokers and clients related to new business sales and renewals
- Prior Administrative/Coordinator experience
- Six months prior customer service experience
- Communicate with the Sales Rep about Price Delivery. Resolve issues prior to cut-off. Remove any items holding the order to allow the rest to ship
- Responsible for building a strong, personalised, customer focused relationship between the customer and Pearson Qualification services
- Develop and leverage strong account knowledge and relationships with all internal and external
Education on an Account Service Resume
Make sure to make education a priority on your account service resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your account service experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Account Service Resume
When listing skills on your account service resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical account service skills:
- Multitask with volume of work with good problem-solving skills
- Prior Patient Accounting or Patient Access experience required
- Management skills for covering 5-6 people team size
- Demonstrates a strong understanding of how actions affect clients
- Six months prior customer service experience
- Communicate effectively, courteously and provide the customer with accurate information
List of Typical Experience For an Account Service Resume
1
Experience For Account Service Specialist Resume
- Primary responsibilities includes supporting Trust Officers and maintaining direct relationships with clients
- Completes maintenance as requested including address changes, check orders, stop payments, warnings, account closings and ATM card captures
- Assist the customer in maximizing the return of their investment
- Maintains accurate computer trust system account information including beneficiary information, synoptic information and generated functions
- Attends training seminars as required in reference to upgrades of the trust and/or computer systems and software
- Assist in the planning and coordination of client events
- Acts as point of escalation for broker and client contacts in the absence of the dedicated sales executive during the sales process
- Resolve sourcing rejections
2
Experience For Account Service Rep Resume
- Two or more years in media or media sales related business
- Performs installations, preventative and remedial maintenance of Dell EMC equipment at customer locations or remote
- Learn, understand and begin routinely performing the following customer engineering responsibilities: Installation and servicing Dell EMC hardware & software under the guidance of an assigned mentor
- Understand incoming documents from card members and other departments from all channels such as emails, fax, and and hand to the proper team on time
- Send all necessary documents to Cashier in due course
- Update all document and information on card member system on time
3
Experience For Senior Director Account Service Style Collaborations Resume
- Handle Credit Specialist, Team Leader, Manager’s enquiries, requirements, and questions for documents and the other which are impacted to card member
- Arrange all credit letters, reports, and statement in due course
- Calculate income documents and bank information correctly and in the shorter time if required by card member for LOC increase
- Review and and arrange returned statement and other returned letters and update on system
- Handle other department’s enquiries or refer to concerned department
- Ensure all Credit reports and figures are calculated correctly and sent on time
- Ensure proper and fast standard of Services are achieved with quality
- Handle all E2E process for National Credit Bureau consent for department
- Key liaison and first point of contact between the customer, credit control, logistics and all cross
4
Experience For Direct Account Service Rep Resume
- Provide price quotes to customers and complete cross references for customers and sales reps
- Cross sell/up-sell on inbound and outbound calls. Follow up on Direct Mail pieces sent to customers from the Marketing Department. Provide support to complete sales cycles and help focus on Promo items
- Resolve web order blocks
- Manage changes from creation to closure
- Inform stake holders about the planned change request and provide enough details about the implementationa and impact of change
- Screens, categorizes, evaluates, reconciles, reports and participate in review meetings
- Contributes to the completion of milestones associated with specific activities within own area
- Works under specific guidance of Senior Project Managers
5
Experience For Account Service Represenative Resume
- Craft briefs for turnkey projects; facilitate from initiation through completion
- Collaborate with creative, strategy, decision sciences and other teams, as needed
- Coordinate and participate in team strategy and brainstorm sessions
- Review all creative layouts/copy to proof for accuracy. Review/proof test emails and advise of any revisions
- Provides information on accounts and loans as requested including balances, service charged, posted and non-posted items, and funds availability. Quotes interest rates and fees. Completes requests for statement or item copies
6
Experience For Account Service Agent Resume
- Meets service level guidelines and production standards based on documented performance criteria for grade level and shift worked
- Standard measurements including, but are not limited to, service delivery, calls per hour, schedule adherence, and attendance and punctuality. Calls are monitored and feedback provided according to established expectations and guidelines
- Answers incoming telephone calls and direct calls to appropriate resource for resolution. Escalates unresolved issues according to the work group’s escalation guidelines
- Maintain customer information and activity in an accurate and timely manner utilizing our customer relationship tools
- Establish and maintain excellent customer relationships at all levels, and act as liaison between sales and our customers in order to provide superior service and solutions
- Prepares client and prospect presentations for Trust Officers as needed
7
Experience For Account Service Intern Resume
- Research, distribute and file all necessary federal and state tax forms for clients that are not electronically filed by the tax service
- Participates in the sales & implementation process. Collaborates with team members & manages quotation and the case installation process for all new group SME business
- Be able to administer and prioritize workloads effectively
- Follows through on outstanding issues and pending quotations to the point of sale
- Develops a mutually rewarding working relationship with various client contacts by providing excellent customer service which results in customer/member satisfaction and sale of the group
- Collaborates with team members on case installation to manage the integration of client’s and Aetna’s internal organizations,ensuring a smooth installation
8
Experience For Account Service Administrator Resume
- Supports new business activities and supports the new business team
- Integrates technology to maximize customer andmember satisfaction and efficiencies
- Takes responsibility to always actively treat customers fairly (TCF) and support/ drive any TCF initiative
- Process moderately complex client transactions
- Ensure documents are examined for completeness and accuracy
- Enter data from documents into prescribed computer database
- Maintaining good working practices to maximise accuracy, economy, efficiency and security, for example ensuring quality of marking is completed correctly and to deadline
9
Experience For Treasury & Trade Solutions Account Service Unit Client Onbrding Analyst Resume
- Onboard and train new customers
- Serve as the primary liaison for the customer to identify and resolve technical problems
- Retain current customer base
- Legal, Banking, Documentation or Operations experience would have a strong advantage., Banking, Documentation or Operations experience would have a strong advantage
- Interpersonal Skills: Enthusiastic, positive, professional, confident. Effective relationship manager handling demanding/sensitive customer relations with confidence
10
Experience For Account Service Rep-team Lead Resume
- Communication Skills: Excellent oral and written communication skills with ability to communicate with people at all levels of the organization. Strong attention to detail; asks questions to clarify needs – avoids assumptions. Comfortable speaking in groups, leading meetings, and making presentations to partners
- Excellent organizational abilities / prioritization: Effectively manages time and workload. Ability to multi task & manage competing priorities and deadlines under pressure
- Process Management: process orientation to follow (and develop) process
- Attention to Detail: high attention to detail required; accuracy imperative
- Analytical / system skills: Aptitude for numbers and data interpretation. Strong Excel including recent experience with vlook-ups, pivot tables and an aptitude for working with formulas. Ability to work with various systems
- B2B Customer Service in an entrepreneurial environment
- Basic ability to manage change and engage team members
List of Typical Skills For an Account Service Resume
1
Skills For Account Service Specialist Resume
- Previous Patient Accounting or Patient Access experience required
- Demonstrates basic knowledge and understanding of principles of trust and investment administration
- Demonstrates a commitment to stellar customer service
- Effective management and adherence to time and attendance guidelines
- Prioritize work and accomplish tasks within established timeframes
- Uses effective time management to ensure customer satisfaction and appropriate workflow
- Good Knowledge of ITIL best practices
- Intermediate experience with MS Office Suite
- Excellent telephone etiquette
2
Skills For Account Service Rep Resume
- Maximising potential in self
- Attend the project working session to provide input for new or existing marketing programs
- Daily contact with broker dealers or clients regarding missing account information
- Enthusiastic and upbeat approach to assisting with customer issues
- Sets-up new accounts by entering all customer information from original New Account Application
- Contacts broker dealer representative or client to obtain missing new account information or seek clarification as needed
3
Skills For Senior Director Account Service Style Collaborations Resume
- Place orders, including phone, email and rush orders for both customers and representatives
- Create change requests using Service Now tool
- Responsible for tasks and activities related to a project e.g., communication, documentation, reporting
- Communicates with Senior Project Manager regarding status of specific tasks
- Publish weekly status reports (internal and client-facing) as needed; actively co-manage Trello
4
Skills For Direct Account Service Rep Resume
- Work with printer (graphic production) to ensure creative files/versioning are set-up correctly
- Knowledge of Registered Products
- Knowledge of Outlook, CSS,
- Acts with a sense of urgency and ownership
- Take responsibility for own performance and development
5
Skills For Account Service Represenative Resume
- Work independently as well as part of a team
- Professionalism necessary for public contact position
- Proficiency in Excel, PowerPoint and Word required
- Work well independently and flexible in a team environment
- Commercially focused Self-motivated and pro-active Ability to remain calm under pressure A multi-tasker Ability to work independently as well as within in a team
- Face to face or contact centre/administration experience Educational customer service background IT Literacy
- Intermediate use of office packages
- Drive learner outcomes Be clear, honest and supportive Be responsible and accountable Behave as One Pearson
- Maintains relationships with designated accounts through daily/weekly communications both verbal and written
6
Skills For Account Service Agent Resume
- Assists in the preparation of benefit comparisons, group renewal implementation planning documents, proposals and other group specific issue-resolution documents as necessary
- Makes outbound calls to and takes inbound phone calls from various financial institutions’ clients to produce new and service existing business, while following department scripting and use of appropriate phone etiquette and maintaining compliance and following department policies and procedures
- Updates call results and enter any other pertinent information into both SWBC and the appropriate FI’s databases by maintaining records of all customer contacts to include processing nightly reports
- Detail-oriented and customer-driven, focusing on providing the highest quality products and services to internal and external clients
- Fulfills client’s needs at first point of contact with incoming work received from services partners through various channels
- Maintains relationships with brokers, groups and internal contacts through daily verbal and written communications
- Submits group changes and updates to the dental benefit and claim system
7
Skills For Account Service Intern Resume
- Operate as liaison between creative team members and clients/business partners to establish the client’s respect and confidence as a trusted member of the Account Service team
- Responsible for managing the priorities and assigning different deals within the established timeframe
- Experience in Finance or banking field for back-end job
- Customer Service: Customer Centric, proactively identifying opportunities to improve customer experience. Highly responsive to customers/partners
- Demonstrated learning aptitude - ability to absorb and apply extensive industry and product knowledge to customers
- Good cooperation with colleagues and the other departments
- Manages resource needs, including budget dollars, staffing, training, and hardware/software development for Account Service staff
8
Skills For Account Service Administrator Resume
- Oversee, manage, and prioritize project workflow from scoping/briefing to final execution by communicating scope, timing and/or budget changes to team members and key stakeholders, developing contingency plans as needed
- Responsible for completing the verification required documents for the Mortgage and Homeline deals and assign them to the processing team
- Thorough knowledge of American’s full suite of products and services
- Computer (general PC, internet, IP configuration, installing memory into a motherboard, installing drivers, upgrading performance, troubleshooting, and application use). Work overtime on an occasional basis
- The vehicle appearance is reflective of professional service delivery
- Able to handle Credit Specialist, Team Leader, and Manager’s queries in department independently
- Able to work the case through incoming documents by managing risk and minimizing error, and also ensure balancing with all staff satisfaction at certain level in department
- Manage the request using credit procedure balancing with servicing customers
- Conduct Income documents reviewing and calculating correctly and in a timely manner
9
Skills For Treasury & Trade Solutions Account Service Unit Client Onbrding Analyst Resume
- Thrives working in a fast-paced, ever changing mobile work environment
- Change Management: Highly adaptable and open to change in a dynamic and evolving environment
- Team player: Balances team and individual responsibilities; Contributes to building a positive team spirit; Supports team goals and workload
- Basic understanding of IT Project Management principles and techniques
- Basic understanding of Service Now tool
10
Skills For Account Service Rep-team Lead Resume
- Conduct customer set-up calls and product training sessions via webinar
- Basic working knowledge of Microsoft Office products (Word, Excel, etc.)
- Basic working knowledge of internet browser settings and configurations
- Takes pride in providing exceptional services to meet all of the needs of our customers
- Assist and take appropriate action for special assignments by Team Leader and Manager
- Ensure timely delivery of quality services to credit specialist requests
- Ensure card member’s information on system is updated and correct
- PC Literacy; MS Office (Word, Excel, PowerPoint, etc.)
- Results Oriented: Proactive, motivated and driven to achieve team and personal goals
List of Typical Responsibilities For an Account Service Resume
1
Responsibilities For Account Service Specialist Resume
- Stay abreast of industry
- Supports the Account Service team in daily deliverables, activities, budgets, and deadlines
- Helps coordinate or participate in any phase of the project lifecycle
- Ensures orderly and timely completion of project work
- Completes tasks as necessary to support the agency and the Account Service team
- Establishes new accounts making sure all appropriate documentation has been collected and if not, obtaining all necessary documentation. Enters all account information into the database to establish portfolio makeup, asset allocation, etc
- Closes accounts executing independent judgment on payment issues such as various estate taxes and fees. Ensures that appropriate funds or assets are transferred to the correct accounts in a timely fashion
2
Responsibilities For Account Service Rep Resume
- Responsible for ensuring that governing documents for client accounts are imaged and secured in the vault, and all physical assets are deposited in the asset vault, i.e., savings bonds, notes and legal documents
- Ensures payment of client bills through direct computer input, obtaining necessary approvals, making sure the bills are being paid against the accurate ledger potentially having a significant negative impact on the business if not done correctly and thoroughly
- Understand and articulate technical solutions to non-technical people
- Self-motivated, passionate, and team-oriented
- Establish yourself as a ‘Trusted Advisor’ to the customer
- Wealth management /trust administration
3
Responsibilities For Senior Director Account Service Style Collaborations Resume
- Driven, achievement-oriented professional with a consultative approach and the ability to positively connect with a wide variety of customers
- Utilizes knowledge and relationships with customers to easily recognize additional sales opportunities
- Business related college studies
- Proficient written and oral communication in English and French is required
- Process the documents for auto loans
- Process the documents for mortgage and Homeline
- Follow processes as outlined in policy, procedures, as well as standards and guidelines instructions
4
Responsibilities For Direct Account Service Rep Resume
- SharePoint (list function)
- BTEC National or A-level
- CRM literate Behaviours
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