Account Service Manager Resume Sample
Verdie Yost
3945 Katelyn Valley,
Houston,
TX
+1 (555) 802 6352
Work Experience
Account Service Manager
05/2016
-
PRESENT
Boston, MA
- Manage and proactively drive delivery of ITIL functions and operations according to specified contractual deliverables, SLA’s and metrics within assigned account/s and aligned to DXC Global standards
- Achievements of SLAs and Recovery / Remediation of ES Goals within the assigned clients and Drive penalties down
- Establish and maintain key client relationships for assigned client(s) which includes onsite collocated with them to meet contracted deliverables for account management
- Provide support to the client delivery teams (ADE and AE), Sales and account teams to drive client loyalty, Innovation & Growth, by being the operations delivery leader
- Drive successful achievement of SM metrics on assigned accounts and any technical capability standards
- Provide ITIL process support / feedback / continuous improvement to designated process SME’s in issues that are affecting the assigned accounts
- Receive EON and RTOP notifications by SMS for assigned customers for P1 and P2 incidents
- Responsible for adherence to capability (SM & technical) standards and metrics for assigned accounts. Ensure that all standards and metrics are met for the capabilities through the SM Health Check reports, patching and security tools, NGDM and the Health Check Dashboards such as the prod ops system located
Account Service Manager.associate
02/2010
-
12/2015
San Francisco, CA
- Be the operations delivery expert on assigned accounts – provide a positive outlook to the team, customer and account
- Help to manage launch & continued monetization of PlayStation Vue – coordinate between SPT teams and various stakeholders across vendors & networks
- Participate in PlayStation ad serving conversations & project kick-off
- Participate in PlayStation Now FreeWheel implementation discussions
- Experience in combination of media planning and/or campaign management
- Ensures effective communication and coordination of problem solving efforts between support teams
- Collaborates with other team members to ensure consistency of delivery, adherence to standard practices and continuous improvement
- Develops innovative and creative output based on interpretation and analysis that improves business performance
Account / Service Manager
05/2003
-
09/2009
Los Angeles, CA
- Contributes to the area through delivery of end results
- Escalates matter of business risk
- Leads complex service delivery process’s
- Develops resolutions to complex problems that require frequent use of creativity
- Identifies and leads continuous improvement activities in support of customer or internal processes
- Leads complex service delivery processes
- Identifies and leads continuous activities
Education
University of Phoenix - Kansas City Campus
1999 - 2003
Bachelor's Degree in Management
Professional Skills
- Strong written and verbal communication skills including experience negotiating
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and VP-level
- Providing Excellent Guest Service to Commercial Contractors
- Work experience in a trafficking/sales operations role
- Work in a fast-paced, collaborative environment, balancing several high priority tasks at once
- Providing oversight and direction for management of the client’s technical environment and business applications including
- Handling of internal and external collisions
How to write Account Service Manager Resume
Account Service Manager role is responsible for languages, english, software, german, communications, coding, retail, training, integration, gis.
To write great resume for account service manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Account Service Manager Resume
The section contact information is important in your account service manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Account Service Manager Resume
The section work experience is an essential part of your account service manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous account service manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular account service manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Account Service Manager resume experience can include:
- Tools to understand and have strong experience with
- Written communication skills – ability to write reports in English
- English language skills, min. B2
- Work harmoniously with others. Ability to learn new skills, concepts, and processes
- Solid experience to promote standard-/ commodity products
- Previous experience in working with customers or in a support organization – an advantage
Education on an Account Service Manager Resume
Make sure to make education a priority on your account service manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your account service manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Account Service Manager Resume
When listing skills on your account service manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical account service manager skills:
- Prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing and presentation skills
- Strong analytical and troubleshooting skills – methodologies, logical thinking & approach
- Excellent verbal and written communications skills both Japanese and English
- Excellent computer skills and ability to learn new software quickly
- Excellent communication skills, both written and verbal, are necessary
- Customer facing skills and capabilities
List of Typical Experience For an Account Service Manager Resume
1
Experience For Account / Service Manager Resume
- Position the agent/broker to demonstrate their value and the value of Liberty Mutual to our joint customers
- Provides strategic planning and account management for large accounts
- Ensure that DigitalGlobe is delivering upon the scope of all contractual commitments and SOW(s), on-time and within budget and scope
- Partner with appropriate Project Manager(s), supporting specific accounts, to ensure that projects are delivered in a high quality manner
- Core returns within 30 days
- Monitors customers’ fleets and manages internal functions to ensure the appropriate function(s) resolve any operational or maintenance issues that impact availability
- Ensure AOG Response within 24 hours >92%
- Presents to Advertisers topics relevant to each particular client as well as demonstrates FOX’s advantage and importance to advertisers versus other broadcast networks (e.g. ratings and demographic advantages and new programming for the coming year)
2
Experience For Account Service Manager Associate Resume
- Become an expert in managing and troubleshooting issues around Akamai’s Customer facing tools, billing, reporting etc. and thereby ensuring a world class customer experience and quality of service
- Manage and drive both expectations and compliance with regards to the Customer’s selected Service and Support tier, both with the Customer and inside Akamai
- Remain focused, at all times, on the Customer experience and satisfaction impact, advocating the broad spectrum of capabilities and best-in-class standards of Akamai’s Services organization
- Function as an extension of Retirement Solutions and Institutional sales teams when partnering with Marketing, Product, Business Management and Shared Services. Advance the needs of the business by managing the following initiatives
- Develop trusted relationships with main client contacts
- Guarantee continuous communication on services provided
- Manage issue escalation and change request processes with the main Client contacts to ensure expectations are met
3
Experience For Nexperia Account Service Manager Resume
- Collaborate with operational teams in the definition and implementation of action plans to address issues and new projects
- Confidently articulates the service the team offers in the context of internal and external clients’ needs
- Work closely with key accounts specified territory or region to effectively manage the account and develop sales strategies designed to sustain and mature relationships
- Identify and develop new opportunities for to expand revenue and increase our strategic position
- Service orientation and high level of awareness towards customers
4
Experience For Account Service Manager Ad Ops Resume
- Work in a cross-functional, cross-geographical project team
- Methodical and thorough – able to follow up on tasks and cases E2E, drill down into detail
- Willingness to work extra hours / weekends, upon need
- Customer Relationship Management: Balance internal needs with customers and/or internal businesses/end user’s needs within defined parameters
- Be knowledgeable about the overall agreement and in the polices, processes, and procedures used to deliver services to the Client
- Monitor and report on CGI’s overall performance as required by the agreement
- Evaluate customer feedback to develop continual quality improvements to service delivery
- Develop and propose areas of innovation to services
5
Experience For Account Service Manager.associate Resume
- Utilize FreeWheel to traffic PlayStation Vue and Crackle orders
- Own asset management for PlayStation Vue orders – liaise between agencies & other key stakeholders for creative assets
- Actively solicit New commerical accounts through on-site and off-site sales calls
- Use Company computer software programs
- Function as an extension of the Retail National Account teams when partnering with Marketing, Product, Business Management and Shared Services. Advance the needs of the business by managing the following initiatives
- Reason through problems, review alternate solutions, and reach sound conclusions. Ability to work harmoniously with others. Ability to learn new skills, concepts, and processes
- Negotiate, argue persuasively, and use influence on others to achieve goals. Ability to work independently without specific instructions. Ability to prioritize and perform multiple tasks to meet established deadlines
6
Experience For Assistant Account Service Manager Resume
- Manage client and producer interaction, and identify any root causes and provide valuable solutions
- Directs and manages the administration of contractual requirements and obligations
- Interfaces with operations to ensure smooth delivery of services
- Makes recommendations for improvements to meet customers' expectations
- Makes routine account visits
- Become an expert on plan contacts for the region. Collaborate and build relationships across business units, advocate for the needs of the region
- Contribute to regional performance goals
- Become an expert on contractual requirements, beneficiary rights and standard benefits in plans throughout the region
7
Experience For Senior Account Service Manager Resume
- Compile information and support pharmacy program updates to leadership, including but not limited to: annual planning meetings, quarterly business reviews, biweekly trend meetings
- Perform routine benefit surveillance to assure benefits are working correcting, low claim reject volumes throughout the region
- Solve claims issues and complaints with the support of Pharmacy Operations team or Medicaid Account Management team
- Assure successful implementation of programs
- Establish and maintain strong customer relationships at an operational level, with a focus on proactively identifying and resolving specific areas of concerns that are related to DigitalGlobe’s service or project-oriented delivery
- Ensure that any concerns are addressed by the appropriate teams in a timely manner – Customers’ satisfaction/delight is key
- Serve as primary customer contact once sales opportunities convert into contracts and deliverables are due
8
Experience For Account Service Manager Resume
- Maintain accountability for ensuring that all operational issues are quickly resolved, leveraging the necessary Project Manager or other internal resources in order to do so
- Maintain strong relationships with the DigitalGlobe Sales organization
- Through routine communication with client, help identify areas of upsell or new revenue streams and ensure sales is informed of any and all opportunities that involve an amendment or expansion of an existing contractual commitment or SOW or securing new SOWs or contracts
- In regards to a stated SOW(s), lead and facilitate communication between the customer, DigitalGlobe Sales, and internal teams
- Establish and maintain strong customer relationships, with a focus on proactively identifying and resolving specific areas of concerns that are related to DigitalGlobe’s service or project-oriented delivery. Ensure that any concerns are addressed by the appropriate teams in a timely manner – Customers’ satisfaction/delight is key
- Provides a Single Point of Contact and accountability and is responsible for the end to end delivery of all contracted Aruba support services to designated major HPE customers
9
Experience For Account / Service Manager Resume
- Building and maintaining strong relationships with senior level customer management and is widely regarded as the customer’s trusted advisor
- Relevant industry experience
- Promoting growth within the account by identifying and in collaboration with sales, pursuing all available incremental revenue opportunities
- Promoting customer satisfaction through the effective delivery of support services, proactive management of issues that could impact service delivery and the identification/implementation of service improvement programs
- Responsible for all operational and tactical issues related to the contracted services and manages performance metrics, reporting, escalation and customer communication
- Ensuring performance goals are met for all in scope services across all towers. Identifies and analyses gaps and implements corrective action plans as required
- ITIL/ITSM knowledge is desirable
- Apply business management and financial concepts in order to analyse business needs
10
Experience For Account Service Manager Associate Resume
- Understand and analyse an issue or problem in order to implement a corrective action plan
- Identify and drive Continuous Improvement Plans
- Develops an account level incremental sales plan with local Company management; track performance and increase profitability (Owners Business Plan)
- Assesses performance by location through audit reports (Quarterly District Evaluations)
- Develop an account level incremental sales plan with local Canteen management; track performance and increase profitability (Owners Business Plan)
List of Typical Skills For an Account Service Manager Resume
1
Skills For Account / Service Manager Resume
- Effectively manage risk on low to medium risk projects
- Coordinate efforts of internal teams, in resolving customer conflicts or complaints. Assist internal teams with prioritizing efforts, as necessary
- Strong learning capabilities (the ability to learn and implement new information quickly)
- Two years of managed healthcare operational or account management experience required
- ITIL processes and principals and relevant experience
- Some healthcare experience (3 years+) required
- Service Management/Project Management experience desired
- Experience in a cross-functional customer support/account support/account management/service delivery environment or related field
- Support the development of new web content to improve the member and provider experience
2
Skills For Account Service Manager Associate Resume
- Build and manage strong customer relationships
- Coordinates efforts to improve the customer retention and client experience at the point of sale
- Coordinate efforts to improve the customer retention and client experience at the point of sale
- Prioritize and perform multiple tasks to meet established deadlines
- Coaching / mentoring capabilities
- Hosting Sales tool webinars weekly for brokers and agencies
3
Skills For Nexperia Account Service Manager Resume
- Training on-site as needed for Broker partners
- Maximizing Sales to all commercial contractor accounts in all categories of products and product lines offered for sale at the Store
- Willing and able to be accessible via mobile phone outside normal work hours, nights and weekends included
- Manage development of sales materials, collateral, and marketing outreach for print and web to ensure integration of messaging across all channels
- Daily monitoring of customers’ fleets of Sikorsky aircraft, and assisting with any AOG or scheduled maintenance issues
- Enthusiasm for learning and working on new projects
4
Skills For Account Service Manager Ad Ops Resume
- An offer of employment is contingent upon completion of Driving and Criminal Records checks which meet the acceptable screening guideline
- Maintain an in depth understanding of customers’ business processes involving DigitalGlobe products and services
- Provide ongoing reporting on the product’s performance, main issues and status
- Ensure CGI is complying with all aspects of this agreement on an ongoing basis
- Assess and identify trend reporting by partner by month
- Supports Regional Broker Manager/Director with reporting needs
- Face to face meeting as needed
5
Skills For Account Service Manager.associate Resume
- Meaningful understanding of the investment industry
- Schedule online advertising campaigns
- Run weekly Ad Buy List call with PlayStation team to ensure everyone is aware of upcoming campaigns
- Monitor and analyze accounts on a daily and weekly basis in order to ensure delivery and pacing towards delivery of the campaigns
- Maintains ongoing account relationships at multiple levels throughout the customers' organizations
- Continuously improve the relationship with clients, helping to identify services to be provided by ROC with value added
6
Skills For Assistant Account Service Manager Resume
- Proactively identifying any issues that can compromise the service
- High technical proficiency and understanding of multidisciplinary system ( mechanical, electrical, SW and IT elements)
- Be responsible for overseeing day-to-day service delivery of managed services and serves as the primary management point of contact for this agreement
- Provide guidance to sales and internal teams on meeting these commitments
- Assist these organizations with developing contract extensions and modifications
- Builds retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
- Drives compliance to merchandising standards
7
Skills For Senior Account Service Manager Resume
- Is customer facing + performs route supervision
- Drive compliance to merchandising standards
- Conduct quarterly reviews with customers consisting of
- Customer facing
- Hold out critics (internal + external)
- Operational support of our National Broker partners and their downlines
- Analyze sales opportunities by county
- Quarterly Strategic assessment of sales by partner, by product, by county
8
Skills For Account Service Manager Resume
- Reconciliation of commission statements by partner
- Member and enrollment reconciliation as needed for accounts
- Manages the requirements for Ready to Sell agents with our agencies
- Oversees compliance and PHI adherence by agency
- Review all rounds of creative prior to client presentations to ensure all revisions are complete and to drive consistency of the creative platforms through proactive relationship management
- Operate as a liaison between creative team members and clients/business partners to establish the client’s respect and confidence as a trusted member of the Account Service team
- Manage development of sales materials, collateral, and marketing outreach for print and the web to ensure integration of messaging across all channels
- Manage the implementation of short and long-term strategic marketing initiatives on behalf of assigned clients and/or lines of business
9
Skills For Account / Service Manager Resume
- Develop project status reports and manage regular team status meetings
- Proficiency in MS excel, Power Point, Outlook
- AOG Response within 24 hours >92%
- Be experienced at running information technology systems, network services, and technology of a similar size and scope, i.e. approximately 40 client departments, including law enforcement, and approximately $3.3B total annual operating budget
- Proven account management or other relevant experience
- Communicate clearly the progress of monthly / quarterly initiatives to internal and external stakeholders
- Identity and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
10
Skills For Account Service Manager Associate Resume
- Own the PlayStation Ad Buy List and track pitched & booked advertisers within the various PS advertising opportunities; communicate with Account Services on opportunity availability
- Collect digital assets from agencies in the appropriate formats and share with Ad Tech and PlayStation teams for their assistance in launch
- Provide launch confirmation and screenshots of live campaigns
- Participate in weekly meetings or communication with Sales team to keep them aware of campaign launch and delivery
- Work with Ad Tech to problem solve and troubleshoot any campaigns
- Receive weekly campaign delivery reports from PlayStation and Crackle teams to gauge individual placement delivery
List of Typical Responsibilities For an Account Service Manager Resume
1
Responsibilities For Account / Service Manager Resume
- Manage new products mix to meet client's budget and encourage repeat sales
- Assess performance by location through audit reports (Quarterly District Evaluations)
- Conduct business update meetings with client and key stakeholders
- Escalate concerns when contract compliant is not met
- Additional leadership directed tasks as needed
- Manage client and producer interaction, identify any root causes and provide valuable solutions
2
Responsibilities For Account Service Manager Associate Resume
- Travel required, up to 10%
- Technical aptitude to learn and understand Daktronics’ products and how they work
- A self-starter able to work and make decisions with minimal guidance
- Travel via ground or air transportation. Valid driver’s license and good driving record needed. Ability to obtain the appropriate Visas to travel throughout Europe and to the United States for customer meetings, training or to support installation and service needs
- Experience managing business operations and/or customer relationship; or any combination of education and experience, which would provide an equivalent background
- Develop and maintain relationships with clients
3
Responsibilities For Nexperia Account Service Manager Resume
- Familiarity with the Internet, intranets, extranets
- Travel as required for face to face meetings with key clients and brokers to help grow relationships. (up to 20%)
- Applied experience in Geospatial Information Systems (GIS), Remote Sensing, and / or Image Processing, desired. Academic experience in such fields, also desired
- Project Management experience, with professional certification (PMI) desired
- Guardian Competencies Analyst
- Capable for cooperation
- Establish and maintain strong customer relationships at an operational level, with a focus on proactively identifying and resolving specific areas of concerns that are related to DigitalGlobe’s service or project-oriented delivery. Ensure that any concerns are addressed by the appropriate teams in a timely manner – Customers’ satisfaction/delight is key
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