Account Support Representative Resume Sample
Rebeca Padberg
597 Antonetta Cliffs,
Houston,
TX
+1 (555) 223 5496
Work Experience
Account Support Representative
02/2016
-
PRESENT
Houston, TX
- Prepare price changes for a specific set of customers
- Maintain KeHE Solutions Gourmet website catalog, pricing & promotions
- Ad hoc NTS reporting as needed.Data/order entry responsibility as needed
- Be part of an on-call group willing to answer consumer inquiries during weekends and off hours
- Attend trade shows, promotional planning events, vendor/customer meetings as needed
- Travel to accounts supported using reliable dependable transportation (personal vehicle required)
- Work with account team to ensure the Value Assurance Process is current and up-to-date
- Able to demonstrate excellent verbal and written communications Able to demonstrate use of organizational and time management skills to facilitate client deliverables
- Able to demonstrate use of Computer: Email, MS Word, Excel, PowerPoint
Enterprise Account Support Representative
02/2009
-
08/2015
Los Angeles, CA
- Create and manage tables and columns
- Create and manage multiple sections
- Navigate multiple worksheets within a workbook
- Use basic math functions
- Create basic formulae
- Open and create basic presentations
- Open saved presentations
- Print using different options
Key Account Support Representative
04/2002
-
09/2008
Chicago, IL
- Able to demonstrate working knowledge of account-relevant applications
- File conversion or graphic arts applications
- Supports training of new employees, as required Supports administrative tasks performed by Client Associates Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets )
- Create and manage tables and columns, and create and manage multiple sections
- Provides dedicated support to all Client Associate position, but does not perform managerial HR tasks
- Performs timely submission of billing requirements with all associated reporting (XONE/Falcon)
- Travel to accounts supported using reliable dependable transportationSearch Jobs US
- Coverage and backfill for associate appointments/absences/overflow needs by department
- Training start immediately upon hire
Education
Kent State University - Stark Campus
1996 - 2001
Bachelor's Degree in Business
Professional Skills
- Strong interpersonal skills, friendly demeanor, and excellent Customer Service skills
- Possess strong written and verbal communication skillsComputer literacy and intermediate skills in the use of MS Excel, Power Point, and Word are required
- Outstanding verbal and written communication skills; able to handle multiple priorities
- Excellent at prospecting and cold calling skills while maintaining current customers and business needs
- Excellent organizational, planning, documentation, and presentation skills
- Proven effective problem-solving skills
- Strong attention to detail, maturity, problem solving and organization skills
How to write Account Support Representative Resume
Account Support Representative role is responsible for software, computer, word, mechanical, basic, power, media, research, recruiting, training.
To write great resume for account support representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Account Support Representative Resume
The section contact information is important in your account support representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Account Support Representative Resume
The section work experience is an essential part of your account support representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous account support representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular account support representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Account Support Representative resume experience can include:
- Strong analytical skills and accurate data entry skills
- Excellent phone demeanor and service skills
- Computer literacy and intermediate skills in the use of MS Excel, Power Point, and Word are required
- Experience delivering services in a client environment
- Experienced with advanced principles of color theory , color calibration process and instruments, color management, gamuts, and ICC color profiling
- Experience managing customer relationships at Field store level interaction in Automotive Industry
Education on an Account Support Representative Resume
Make sure to make education a priority on your account support representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your account support representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Account Support Representative Resume
When listing skills on your account support representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical account support representative skills:
- Utilize effective problem solving skills, clear communication and appropriate interpersonal interactions to execute SLA’s
- Uses available time effectively and with sensitivity to time priority so that revenue-critical tasks always take precedence over administrative processes
- Experience delivering services in a client environment full range of experience in Services Delivery positions
- Effectively document all customer contacts in Mitchell’s CRM system, including actions taken and next steps
- Three years office experience with some experience in a Sales and/or Marketing Organization is desired
- Able to demonstrate basic knowledge of Digital Front Ends Able to demonstrate functional knowledge of MAC when required by client
List of Typical Experience For an Account Support Representative Resume
1
Experience For International Account Support Representative Resume
- Sales Support experience
- Assist in providing information needed to build sales decks, proposals, and sales collateral for client meetings and presentations
- Professional customer interaction daily
- Provides dedicated support to all Client Associate positions,but does not perform managerial HR tasks Provides backup and peak workload support to all Client Associates in territory
- Establish support coverage schedules with Managers and Site Coordinators Supports training of new employees, as required Supports administrative tasks performed by Client Associates Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets)
2
Experience For Enterprise Account Support Representative Resume
- Navigate multiple worksheets within a workbook -- Create charts/graphs --
- Track and manage order shipments through communication with the International Traffic Departments in Owatonna and
- Possess a valid driver’s license with no DWI convictions within the past four years and not have over three moving violations or two at-fault accidents in the last three years
- Positive, enthusiastic role model who has personal drive
- Onboard, manage and track DMS campaigns
- Consistently and accurately input data into our CRM system
3
Experience For Experienced Account Support Representative Resume
- Schedule, alter and cancel ad orders into the appropriate ad delivery
- Track advertiser revenues using tools including internal reports; responsible for advertisers being billed correctly and processing necessary claims and adjustments in a timely manner
- 50 WPM Required
- Plan and execute new and converted item and promotion awarded/loss process and price changes coordinating internal resources and as appropriate third parties/vendors for flawless execution. Ensure all items are delivered on-time meeting customer required timelines. Use appropriate verification techniques to manage changes ensuring adherence to all internal controls
- Able to demonstrate intermediate knowledge of MS Excel or equivalent -- Navigate multiple worksheets within a workbook -- Create charts/graphs -- Use basic math functions -- Create basic formulae Able to demonstrate working knowledge of MS PowerPoint or equivalent -- Open and create basic presentations -- Open saved presentations -- Print using different options
List of Typical Skills For an Account Support Representative Resume
1
Skills For International Account Support Representative Resume
- Experience with VLOOKUP required
- Full range of experience in Services Delivery positions
- Experience managing customer relationships at Field store level in other similar Industry
- Successful B2B customer service and/or inside sales experience
- Certifications related to sales or account management equivalent experience
- Able to operate and rent a rental car
2
Skills For Enterprise Account Support Representative Resume
- Experience in an Account Management or Customer Sales Support related role
- Strong background in a sales support or customer service role
- Function and operate well independently and as part of a team
- Able to demonstrate intermediate knowledge of MS Excel or equivalent --
- Ensure accurate and timely advertiser billing by processing necessary billing orders through Admarc and confirming accuracy in the daily reports
- Assists with student show and program persistence metrics by ensuring student housing and funding needs are met
- Assists with recruiting students for Elective Programs by conducting presentations, job fair attendance and one-on-one interviews with students
3
Skills For Experienced Account Support Representative Resume
- Conducts pre-call research and planning to set goals for the call and to anticipate customer needs
- Maintains relationships with Original Equipment Manufacturers to ensure program needs are being met
- Comply with all USA export regulations and follow company’s internal policies and procedures regarding export compliance
- Have a well¿groomed, neat appearance, complying with NAPA policies on conduct and dress
- Supports team and clients with troubleshooting questions, issues and communication throughout the campaign life cycle
- Provide sales teams with client sales and revenues from the billing system as necessary
- Work closely with internal departments to ensure meeting client expectations and resolution of problems
4
Skills For Key Account Support Representative Resume
- Use of personal car and driving required
- Portions of work are physically demanding
- Participates in cold call campaigns as assigned
- Completes customer maintenance requests such as address changes additional ship-to locations web set-ups and quality assurance forms
- Delivers prompt, accurate and efficient customer service which meets or exceeds the organization’s standards
- Function in a high transactional sales volume environment with heavy focus on fostering, developing and nurturing relationships with customers through personalized contact, understanding of customer’s needs, and ability to communicate solution values of products and services
5
Skills For Merchant Account Support Representative Resume
- Be the first point of contact within the sales organization for existing customers when they call ITT Enidine with product questions
- Exhibit positive attitude, flexibility, adaptability to every situation in the office, while working as a member of the Inside Sales team
- Provides prompt resolution to customer inquiries by providing appropriate and accurate information
- Communicates via inbound and outbound telephone calls with consumers
- Assists with the implementation of processes, methods and procedures for consistent and efficient on-time delivery
- Investigates and resolves claims or complaints by collecting and analyzing information. Coordinates with relevant functions on technical and/or quality issues; resolves customer complaints concerning deliveries, invoices or billing discrepancies
6
Skills For Account Support Representative Resume
- Proactively anticipates customer needs, recognizes opportunities and refers customers to appropriate staff for product sales or problem resolution
- Communicates daily with Outside Sales Managers to maintain a cohesive relationship
- Administer customer requirements via customer web portals
- Able to demonstrate use of Computer: Email, MS Word, Excel, PowerPoint -- Manage email (create folders, change user options) -- Download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms
- Proficiency in Microsoft applications; including: MS Word, Excel, and Outlook, is required
7
Skills For International Account Support Representative Resume
- Capable of leading teams via influence, in a collaborative manner, rather than by authority
- A self-motivated, conscientious, team player with the ability to identify and develop solutions to business issues as
- Has the ability to work in a team environment and cultivate relationships with customers, coworkers, Business Team
- Switchboard and Corporate Records
- Handle multiple phone lines (switchboard)
8
Skills For Enterprise Account Support Representative Resume
- Communicate well with customer interaction
- General comfort level in minor hardware phone support (all trainable)
- Pull records by request
- Speak and give presentations to large groups
- Capable of extended travel with overnight stay
9
Skills For Experienced Account Support Representative Resume
- Able to work on feet (stand and walk) for up to eight hours at a time
- Warranty – custom/ARRA, PDR’s
- Perform in a high level stress environment
- Capability to manage multiple projects and meet strict deadlines
- Interpret and implement customer specific pricing processes into Perrigo systems. Perform investigations into price discrepancies in accordance with SOX compliance completing required documentation and obtain approvals to maintain corporate controls, conduct analysis on all price changes ensuring integrity and accuracy of data
- Works directly with customers to receive and manage customer specific requirements and critical sales data, partners and manages processes with other departments ensuring established timelines are met
- Manage customer programs, websites and systems working directly with internal departments to direct necessary QA, Financial, Engineering, Customer Service and other customer data
10
Skills For Key Account Support Representative Resume
- Experience dealing with customers and vendors is desirable
- Intake, triage and processing customer sales requests
- Work closely with the Export/Import Compliance department to proactively find
- Explain and recommend TELUS products and services to meet client needs
- Prepares quotes, and delivers proposals on time for basic services and products
- Initiates hand-off documents and contract administration
- Act as the principal conduit to/from the customer for communications
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