Account Support Resume Sample
Deon O'Conner
533 Barbara Parks,
San Francisco,
CA
+1 (555) 916 9402
Work Experience
Account Support Executive
03/2018
-
PRESENT
Houston, TX
- Experience delivering full range services in a client environment (Print Shop/Production)
- Co-ordinate and liaise with key personnel in other functional areas, RO, Overseas, or within the DHL network to ensure effective delivery of key account customer services
- Work with sales department for account acquisition, performance review and exploration of new business
- Establish and maintain the service recovery system to ensure service failures(primarily claims and complaints) are promptly recovered to the satisfaction of customers to minimize negative impact on long term customer loyalty
- Feedback collation from customer service feedback to ensure proactive action is taken to enhance positive experiences and pre-empt potential service failure(resulting from non-action on negative comments)
- Lead and drive customer satisfaction by providing best in class standards with a view towards establishing and maintaining a competitive advantage
- Load & Maintain Service Database
- Provides agreement consultation and legal support with proper usage of Legal toolkit, templates and guidelines
Account Support Analyst
04/2012
-
12/2017
Boston, MA
- Fluent in both verbal and written English and Japanese
- Proficient time and project management skills
- Strong interpersonal skills to address internal & external customer's needs,
- Able to demonstrate excellent verbal and written communications Able to demonstrate use of organizational and time management skills to facilitate client deliverables
- Able to demonstrate use of Computer: Email, MS Word, Excel, PowerPoint
- Work with account team to ensure the Value Assurance Process is current and up-to-date
- Performs timely submission of billing requirements with all associated reporting (XONE/Falcon)
Sales Key Account Support Internship
03/2007
-
02/2012
Chicago, IL
- Maintenance and Drive of high Data Quality (including planning hygiene) standards
- Execution of Final Invoice in timely and efficient manner
- Participates or leads process improvement projects
- Prior experience in a role Supporting Sales or in Order Management
- Achieve goals through teamwork and cross-functional collaboration
- Leadership, takes initiative and follows-through
- Strong analytical and organizational skills; detail oriented
Education
California State University, San Bernardino - Palm Desert Campus
2002 - 2007
Bachelor's Degree in Management
Professional Skills
- Strong Organizational (Multiple cross function), Leadership with Excellent interpersonal skills
- Excellent communication skills (both verbal and written), attention to detail and a problem-solving attitude
- Demonstrate problem resolving skills and escalation process
- ----Education, Knowledge, Skills and Experiences-------
- Strong English and Chinese language Communication and coordination Skills
- Strong client management and change management skills
- Excellent interpersonal relationship skills are imperative
How to write Account Support Resume
Account Support role is responsible for database, advanced, communications, excel, finance, retail, credit, training, mac, auditing.
To write great resume for account support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Account Support Resume
The section contact information is important in your account support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Account Support Resume
The section work experience is an essential part of your account support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous account support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular account support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Account Support resume experience can include:
- Demonstrate advanced Use of Computer: -- Email, MS Office -- Graphics Download and install files (fonts, drivers, etc.) from internet sites -- Open, complete and save/print internet forms
- Experience in customer services, with experience in complaint and claims handling in a service environment
- Experience across a number of industries to offer flexible staffing options or experience in highly regulated industry (e.g., healthcare, financial services)
- Prior experience working with either business or IT customers
- Prepare, obtain approvals and publish air forms to Transportation group to prioritize new store and high priority shipments
- Assigned to strategic projects in a consulting capacity supporting less experienced project managers
Education on an Account Support Resume
Make sure to make education a priority on your account support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your account support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Account Support Resume
When listing skills on your account support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical account support skills:
- Excellent time management skills. Ability to function effectively in a multi-faceted and fast-paced environment
- Strong English and Chinese written and oral communication skills as coordination skill with global support model, process and infrastructure
- Good leadership skills and ability to work with multiple teams (including those teams oversea)
- High level time management skills working with multiple priorities
- Good planning, negotiation, and coordination skills
- Acute sense of urgency and strong time management skills
List of Typical Experience For an Account Support Resume
1
Experience For Account Support Analyst Resume
- Strong oral and written communication skills with the ability to credibly present recommendations at senior levels in the organization and external customers
- Able to demonstrate working knowledge of MS Access or equivalent -- Create database and/or data forms -- Retrieve data from database
- Able to demonstrate working knowledge of electronic repositories (creation, file retrieval, security)
- Strong working knowledge of Microsoft Office Suite and Adobe software
- Banking experience required
2
Experience For Account Support Executive Resume
- Able to demonstrate intermediate-advanced knowledge of MAC to modify / create files (when required by client)
- Able to demonstrate advanced knowledge of account-relevant applications
- Able to demonstrate intermediate to advanced knowledge of networks
- Able to demonstrate intermediate to advanced knowledge of Digital Front Ends
- Able to demonstrate ability to troubleshoot common PC and/or network issues
- Monitor order file for weekend start ship/cancel dates and line date issues - partner with sales and accounts to correct and ensure valid ship windows
- Research chargebacks to determine validity and partner with credit to reverse where possible
3
Experience For Account Support Rep Resume
- Manage ISD orders. Monitor Cut and Sold and run Available to Sell reports to ensure Accounts do not over confirm/take goods from other accounts
- Focused on supporting customer needs and building credible working relationships
- Facilities & Environmental Planning system workload planning management
- Able to demonstrate advanced knowledge of MS Office (Word, Excel, PowerPoint) or equivalent applications: -- Embed tables with dynamic links to spreadsheet workbooks -- Mail merges -- Create complex formulae -- Create complex presentations with dynamic links to data , with sound, animation, and/or video
- Able to demonstrate ability to install or upgrade new Operating Systems or Applications
- Compliance to Customer account operating plans
4
Experience For Account Support Coordinator Resume
- Perform deep dive analytics and reporting on mobile usage to provide insights to customers, operations and the management team
- Partner with warehouses on all shipping issues, extension requests, special projects, samples, and transfers to ensure financial goals are met
- Troubleshoot EDI error and suspense files to determine cause for the error. Execute action/s to resolve, publish finding to Sales and Accounts
- Monitor fashion Edi transmissions against bulks to ensure proper alignment of details such as: style, color, size, qty, price, shipping window, and net terms
- Analyze replenishment EDI transmissions against projections, ascertain inventory levels and publish overage findings to planning and operations
- Partner with Strategic Services with any special handling requirements or logistics issues
5
Experience For Client Account Support Analyst Resume
- Provide, coordinate and facilitate ACS training and documentation for new Associates and other Departments
- Performs month-end closing on routine schedule with other patient account reps
- Plans, drives and tracks quarterly rolling year and calendar year renewal closure as per quota
- Periodic renewal/ new sales reporting to sales and management
- Partner with Allstate team to strategize to win new, renew or expand existing business
6
Experience For National Account Support Coordinator Resume
- Collaborate with Marketing and Sales in the development of customer presentations, reports and communications
- Respond to disputes from banks/account holders regarding transactions processed by the company on behalf of clients
- Verify with Operations that all fees due to the company are recovered before closing client’s accounts on receipt of a signed account cancellation form
- To train and mentor clients utilizing the different Sage Pay services
- Analyze customer environment data and trends and assist team in preparing recommendations
7
Experience For Leo Account Support Rep Level Resume
- Maintain customer documentation up to date, support knowledge sharing activities
- Report on customer health and actions being taken
- Plan, schedule and conduct periodic conference calls or working sessions used to enable project advancement
- Provide market area Risk Sales support for all customer related order requests (new and existing customers)
- Primary location of work – Trane Administration Building, 3600 Pammel Creek Road, La Crosse
8
Experience For Wholesale Account Support Resume
- General working knowledge of UNIX, Windows, LINUX and DBMS
- Distribute to the Client within 4 working days
- Personal car and driving required
- Portions of work are physically demanding, dress code is business casual, professional customer interaction daily
- Acts as a cross corporate liaison for major customers serving as a primary point of contact
- Coordinates involvement of outside operating system and hardware vendors for issues that have been escalated by the customer until the issue is resolved
9
Experience For Corporate Client Account Support Resume
- Participates in any strategic planning meetings with the customer as the Customer Care representative
- Monthly reporting of Customer Care Metrics and customer care SLO’s
- Oversees a specific outsourcing solution set, with view to see all tickets or trends across multiple ASM assigned customers
- Able to demonstrate interpersonal skills and technical understanding sufficient to facilitate communication between specialists (internal or external) and non-technical users
- Works with account executives to understand customers needs, goals, and challenges to ensure a strong relationship with customer throughout partnership
10
Experience For Account Support Agent Resume
- Handle change and priorities
- Strong sense of urgency/take prompt action
- Previous experience of 2-3 years on a similar position
- Ensures key contact list for all clients is maintained and availableSearch Jobs US
- Articulate and position the value Eventbrite drives for our customers (with a focus on proven success and ROI) through engaging and educate customers on Eventbrite platform and provide technical guidance
- Able to quickly understand potential pain points and support Customer Success team on post sales support tasks including custom reporting for customers, back end account configuration
- Work cross functionally with our Field Operations, Marketing, and Customer Support teams to manage tactical and on-site needs for organizer events
- Leverage knowledge of the Eventbrite platform and industry best practices to presents solutions to ensure clients achieve their goals through best practice product utilization and providing excellent consultative support
List of Typical Skills For an Account Support Resume
1
Skills For Account Support Analyst Resume
- Strong customer senior IT operational management (interface, interact and communicate at IT GM level) experiences and capability
- High Availability Data Center Operation Management Experience with strong capability in HA Data Center operation management and support process design
- Prior experience with driving operational excellence at SaaS or data warehouse company
- Meet or exceed business SLA’s and business process requirements through effective prioritization and timely problem resolution
- Work effectively within a team, coach and inspire by example
2
Skills For Account Support Executive Resume
- Strong understanding of SQL, DBS system macros & tables, support utilities
- Experienced with advanced principles of color theory, color calibration process and instruments, color management, gamuts and ICC color profiling
- Experience of delivering against targets and KPI’s
- An excellent telephone manner with a confident approach to talking to Customers and colleagues
- Typically requires travel to customer sites to present and demonstrate the toolset; 10-40% travel in customer facing role/ project oriented assignments
- Strong capabilities in quick Investigation of software issues & problem diagnosis and Ownership of resolution to account’s technical and political issues
3
Skills For Account Support Rep Resume
- Strong knowledge of High Availability architecture design and products knowledge in DBMS and UNIX
- Excellent written and spoken English, knowledge of any other language is considered an asset
- Able to demonstrate functional knowledge of MAC when required by clientSearch Jobs US
- Experience in Client Success Management and/or Account Management
- Experience in working with service agreements and/or sales contracts helpful
- Experience in Banking Services / oriented to customer service and Client Relationship
- Ales Support / Account Management experience
- Industry experience or certifications with Cisco (CCENT), Microsoft (MCITP), or IBM (Certified Sametime Admin)
4
Skills For Account Support Coordinator Resume
- Experience in customer service/account management role in a B2B environment
- Intermediate to advanced skill level in Microsoft Excel
- Experience with Print/Copy center, mailroom or printer/Break fix
- Experience in a customer support role or in a sales capacity
- Client Service or equivalent experience
- Strong performance record in Sales or Account Management,
- Experience with extensive array of network color printer and Digital Front Ends
- Related experience required
5
Skills For Client Account Support Analyst Resume
- 1+years on the job experience in an office environment with a similar scope of work
- Strong problem-solving and detailed oriented
- Demonstrated ability to handle multiple tasks simultaneously and work in a fast paced environment
- IT service management/project management experience and/or PMP certified is required
- Energetic, creative, and with good analytical abilities
- Current insurance industry knowledge and experience is required
6
Skills For National Account Support Coordinator Resume
- Experience in a customer service / senior administration environment
- Experience in the automotive business would be desirable
- Produce proposed draft pack 4 days prior to the Review
- Circulate internally for review, take on feedback accurately and circulate final version 2 days prior to Review
- Providing Surface quotes and raising special pricing requests
7
Skills For Leo Account Support Rep Level Resume
- Identifying and correcting internal problems within assigned accounts to expedite payments from insurance companies
- Understanding of high availability, disaster recovery solution designs, techniques and customer client/server connectivity & configurations
- Monitoring Application/database capacity workloads healthiness as well as backup and restore operation processes
- Responding to Surface related calls and email enquiries
- Managing an allocated list of reseller accounts to generate future development opportunities
- Answering Phones (call center environment)
- Investigate and improve customer satisfaction issues including customer billing and invoices, order processing, account and user provisioning policies
- Responsible for documenting, tracking and reporting on all outstanding support issues
- Communicate with Sales/Accounts on any issues regarding pricing on bookings to maintain accurate financial reporting
8
Skills For Wholesale Account Support Resume
- Complete renewal lifecycle management including providing assistance with obtaining Quote/Purchase Orders from customer when required
- Identifies trends and patterns of outstanding issues, reporting to the customer and/or various WFS departments as necessary
- Actively seeking and closing sales
- General customer service where applicable, returning phone calls and replying emails in a timely manner
- Ensure customer data integrity for service delivery, billing and customer reporting
9
Skills For Corporate Client Account Support Resume
- Translate customer specifications through crafting and designing creative solutions
- Consultant to the customer for business strategy for print and marketing solutions (I.e. define pricing schedules and budgetary needs)
- Competence with reporting and information management tools, including MS Office Suite and CRM information management applications
- Identify and analyze processing problem with customer impacts; communicate ongoing situation status and resolution; reports SLA performance as appropriate
- In-depth understanding of hardware platforms and hardware and software configuration techniques for high availability operation environment
10
Skills For Account Support Agent Resume
- A passion for building valued relationships with customers
- Provide setup and billing support for all Risk products
- Change control planning and procedures
- Acts as an internal WFS reference for any information needed relating to assigned customers
- Assist in development of training materials based on the needs uncovered from daily customer trainings and service implementation
- Accurately minute ensuring all actions, owners and timelines are captured
- Completion of all actions in preparation for next scheduled meeting
- Circulate the minutes for internal signoff within 2 working days
List of Typical Responsibilities For an Account Support Resume
1
Responsibilities For Account Support Analyst Resume
- Customer service/client relationship building skills with corporate clients
- Leverage skills and knowledge of the team to assist in commercial activities on top of their day-to-day responsibilities
- Skills - Professional/Technical/Business
- Transactional banking experience
- People & business management of a team of highly (MA/BA) educated and skilled staff, inclusive of personal development of team members
- Working experience of a similar capacity or commercial position
2
Responsibilities For Account Support Executive Resume
- A team player with proactive proposition and strong sense of accountability
- Be an excellent communicator, both verbally and written
- Demonstrate an exceptional attention to detail
- Experience in the IT Industry is desired but not essential
- Great relationship builder with experience of stakeholder management
3
Responsibilities For Account Support Rep Resume
- Experience in a customer service or sales environment
- Manage the day to day operational support and fulfilling service support needs of moderate complexity for assigned Visa client institutions
- Stay current with industry and client trends and maintain a working knowledge of Visa products and VisaNet services
- Work closely with EY’s Global Talent Hub (GTH) in delegating routine tasks
- Serve as subject matter specialist in the firm’s tools (e.g. Global Tool for Acceptance & Continuance (GTAC), Global Independence system (GIS), etc.) practices and policies
- Working experience with some experience in a team environment
4
Responsibilities For Account Support Coordinator Resume
- Assume appropriate decision-making authority to ensure flawless execution against clients’ needs
- Resilient to ever changing business conditions
- Provide training to support customer product adoption, usage and integration into customer workflows and processes
- Administration support to facilitate successful client meetings. It is important that these run well, with the appropriate pre planning and preparation
- Maintain an accurate up to date Client Contact List including organisational structure for distribution on a fortnightly basis
- Honest, reliable and hardworking
- Responsible to improve process impacting the sales area
- Service Performance Reporting
- Quickly grasp knowledge and serve as subject matter specialist in the firm’s tools practices and policies
5
Responsibilities For Client Account Support Analyst Resume
- Actively participate in Account Team meetings
- Alongside the Client Service Partner regularly review the account plan against milestones and target
- Ensure agreed quality assurance procedures are implemented and monitored
- (15%) Process and action transaction issues through a variety of systems, this includes initiating the trouble ticket, follow up communication with a variety of internal groups and closing the issue with the customer. Escalate unresolvable issues
- (15%) Create, follow up and document internal and external incident reports as directed by Account Managers. Follow all incidents to closure and escalate unresolvable issues
- (20%) Execute orders for PIN’s as required
6
Responsibilities For National Account Support Coordinator Resume
- (15%) Administrative maintenance support for a variety of tools, systems, databases and forms. In general terms this would involve logging of changes, maintenance of forms and upkeep and organization of computer and physical files. These tools and systems include but are not limited to
- Effectively present information and respond to questions from groups of managers,
- Support Key Account Support Executives, evaluate customers’ complaints and ensure that they are dealt with expeditiously and satisfactorily
- Achievement of Customer account SLAs
- Achievement of internal team KPIs
- Compliance to internal processes and SLAs
- Delighted Customers through improved quality of service
7
Responsibilities For Leo Account Support Rep Level Resume
- Advanced English level- both oral and written
- Command of MS office tools (Outlook, Word, Excel and PowerPoint)
- Document delivery to clients and brokers (ie, contracts/certificates, 5500’s, BAAGs, specialized communications, etc)
- Contribute to the development of information dashboards for stakeholders to ‘self-serve’
- Generate monthly reports required for Sales Specialists (SSs) and Management
- Support and contribute to improvement initiatives (productivity and efficiency) in the Sales Operations areas
- Identify revenue leakages, cost savings and recommend plans for recovery or improvement
- Perform analysis on SLA results as basis for potential penalty reviews for contracts subject to penalties
8
Responsibilities For Wholesale Account Support Resume
- Run standard and ad hoc reports and translate these into management information; gather information for the Critical Care Process when needed
- Implements and maintains Knowledge Management sub-components; Creates business rules for applications and writes tutorials to be used by CE’s, FSC etc
- Manage order file for multiple PVH brands to ensure accuracy so that financial estimates are achieved
- Track daily unconfirmed units and dollars against estimates by account to identify what is required to reach monthly financial goals. Distribute findings to Upper Management
- Analyze and Acknowledge PO changes in EDI. Partner with Strategic Services and Accounts to ensure PO’s ship accurately to prevent chargebacks
- Evaluate order register for any back orders to be cancelled and identify any necessary extensions
- Manage hold codes on orders to control what allocates/tickets. Partner with Allocations
- Partner with Sales to correctly issue return authorization requests so that they correctly reflect in the Financials
- Track 7th Online orders in EDI. Publish report to Sales and Operations
9
Responsibilities For Corporate Client Account Support Resume
- Manage cross reference tables for sku based customers
- Account Support or Allocations)
- Serves as liaison between patient and insurance companies
- Substitutes in other areas of the business office as needed
- Work as part of a team and able to multi task
- Collate and review operational and Customer reports and advise Customers if appropriate
- Engage proactively with Service Centres to ensure Customer requirements are understood and actioned
- Engage proactively with account management team on nominated accounts
10
Responsibilities For Account Support Agent Resume
- Manages monthly commit/pipeline delivery new business
- Prepares new/renewal sales proposals and scenario pricing and executes contracting and invoicing management (quote to cash) for commercial sales closure ensuring achievement of all business models, pricing guidelines and state models, approval of all terms and sign-off by the appropriate authorities involved. "
- Excellent communication skillset to interface directly with external customers and internal NCR parties. Needs to be comfortable delivering presentations to executive level
- Responsible for ensuring contractual obligations with the customer are met on a service request and systems basis
- In depth knowledge of Excel, Power Point and other Microsoft Office products. Able to run and manipulate queries in SAP Business Objects
- Prepares standard and ad-hoc reports to ensure SLA and other metrics are presented accurately
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