Account Support Specialist Resume Sample
Jettie Gislason
8079 Jenkins Rapids,
New York,
NY
+1 (555) 428 3303
Work Experience
Account Support Specialist
08/2017
-
PRESENT
New York, NY
- Works with Clients and Account Managers to ensure that Employee Files for Random pulls are accurately loaded in time for the client’s cyclical Randoms selections
- Manage a diverse and complex scope of account-related issues (I.E. renewals, cancellations, customer aging, etc.) directly related to the retention, support and growth of the company’s core product "Online Backup/Disaster Recovery"
- Effective customer skills required via telephone and email to ensure the highest level of customer satisfaction by understanding and identifying the customer’s account needs and communicating to the Account Management Team as needed
- Effectively interact with other members of the team to provide solutions to complex account-related issues
- Attempt first call case resolution, software/network troubleshooting and proactive support services
- Collaborate with internal billing and marketing departments on varying projects
- Coordinate with Account Managers in managing account activities and processes
- Organize, co-ordinate and prepare credentials documentation, presentations and proposals in relation to client opportunities
Key Account Support Specialist
08/2012
-
04/2017
Philadelphia, PA
- Produce and circulate meeting reports for all external meetings/discussions
- Keep all members of the team regularly updated on the status of ongoing projects
- Collects revenue by reminding delinquent accounts; notifying customers of insufficient payments
- Job Requirements and Experience
- Able to deal with people at all levels, both within and outside the business
- Health and Life license (or the ability to acquire within one month of start)
- Understanding of underwriting risk factors that influence health insurance profitability
- Advanced customer service skills-ability to handle a wide variety of callers in a professional manner and strong interpersonal skills
National Account Support Specialist
08/2009
-
02/2012
Dallas, TX
- Process complex time sensitive information from multiple sources, make decisions based on data and to effectively communicate the related required actions to a broad audience
- Team oriented ability to provide guidance on process, procedures, and product
- Comfortable with delivering and receiving feedback
- Track and Maintain a Master listing for warranty/service agreement expirations for SLA/SLS/Direct Metals/PJ 6 & PJ 7 Systems
- Prepare Quotes for systems expiring from warranty coverage as well as renewal quotes for systems expiring from existing service contract agreements
- Provide weekly metrics reports for sales/discount activity
- Initiate contact and follow up communication with customer’s regarding current, expired or expiring Service contracts
- Obtain approvals for any discounts, non-standard payment terms, or Customer’s Purchase Order terms and conditions that are necessary for the processing of the contracts in Oracle
Education
Argosy University - Schaumburg
2004 - 2009
Bachelor's Degree in Business
Professional Skills
- Excellent interpersonal skills, communication skills, computer skills
- Type effectively; strong PC skills/word processing experience
- Customer focus with strong communication skills and client facing experience
- Demonstrated ability to prioritize effectively in a fast moving environment while handling multiple responsibilities
- Demonstrate independent and strategic thinking skills
- Strong problem-solving/analytical skills with attention to detail
- Strong problem solving skills and the determination to solve them in a timely manner
How to write Account Support Specialist Resume
Account Support Specialist role is responsible for presentation, communications, organizational, interpersonal, customer, languages, email, microsoft, english, analytical.
To write great resume for account support specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Account Support Specialist Resume
The section contact information is important in your account support specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Account Support Specialist Resume
The section work experience is an essential part of your account support specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous account support specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular account support specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Account Support Specialist resume experience can include:
- Excellent interpersonal skills and ability to deal effectively with the sales and service teams
- Effective written and verbal communication skills as well as organizational skills
- Outstanding verbal and written communication skills for internal/external contacts
- Demonstrate strong understanding of all workflows and business processes to execute overall service strategy
- Exceptional organizational skills, attention to detail and ability to multi-task in a fast-paced environment required
- Organizing, prioritizing and coordinating customer tasks with Account Managers, while also driving designated customer satisfaction responsibilities to closure
Education on an Account Support Specialist Resume
Make sure to make education a priority on your account support specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your account support specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Account Support Specialist Resume
When listing skills on your account support specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical account support specialist skills:
- Excellent presentation skills. Previous proven success delivering Customer and Client communications
- Possesses good project management skills required to support RFP process, renewal process and pricing process
- Effective listening and organizational skills, with the ability to manage multiple tasks
- Good written and oral communication skills, ability to build partnerships
- Builds strong relationships with the client, proactively identifying the needs of the client, and satisfying the client in a timely and cost effective manner
- Advanced MS Office skills to complete reporting, manage communications to a large distinct groups
List of Typical Experience For an Account Support Specialist Resume
1
Experience For Key Account Support Specialist Resume
- Driving business with excellent personal, phone, and writing skills to communicate with customer/leads directly
- Quantitatively oriented with strong orientation towards analytic work, details, precision and problem solving
- Demonstrated background in navigating Cigna's various matrix partners to triage inbound Cigna issues from the customer
- Process mail returned due to an invalid address
- Issuing and managing service tickets and work orders
- Analyzing partners performance
- Maintain and update the Growth Accounts Client Business Review Deck, including working with Contracting or Marketing to obtain needed materials for inclusion
- As needed, order prototype batteries, engineering testing from third party facilities, labels for batteries, and dunnage through working internally
- Order dunnage through working with internal plants, purchasing, engineering, and customers for new and to replace old as needed
2
Experience For Senior Account Support Specialist Resume
- Keep track of customer orders – incoming, current, and arrived. Confirm PO’s in accounting systems when shipments complete
- Communicate and coordinate with JCI plants, packaging company, shipping/freight company, and customer, domestically and globally as necessary
- Utilize the Fiserv Signature core banking and 1099 Pro systems to complete year end processing and correction of 1099 forms
- Coordinates all services calls and emails from the clients regarding escalated situations involving the AUS MaRC
- Account data entry, client focused, ensuring data is being entered accurately
- Implement problem-resolution with customers, while coordinating and monitoring progress
- Support Account Manager with preparation for Client Business Reviews, providing recent analysis, Best Practice Optimizations, and/or reports
- Central Keying Coordination / Track New Installs
- Manual Invoices / Vouchering
3
Experience For National Account Support Specialist Resume
- Support Program Managers in build events by ordering necessary materials if requested
- Communicate and consult with banking center personnel and other internal departments as necessary
- Assists in preparation of contract fee schedules based on proposed pricing and due diligence findings to be included within contract
- Provides assistance to account managers in developing non-disclosure agreements (NDAs)
- Interact with customers directly ensuring security expectations are met daily/weekly
- Forensic retrieval of video and audio recording request sent to the AUS MaRC
4
Experience For Major Account Support Specialist Resume
- Works closely with multiple departments such as service, data entry & monitoring center
- Assists with new site development, involving forms, maps, virtual patrol routes, contact information, and vulnerabilities
- Interact with internal/external customers and business partners in a professional manner (including verbal and written interactions)
- Service liaison, tracking RMAs and instrument service progress for customers
- General understanding of wireless/RF test and measurement equipment
- Familiarity with the ad serving industry and internet technologies (JavaScript, HTML, Flash)CHI
5
Experience For Client Account Support Specialist Resume
- Support new customer roll outs, compile critical data like equipment requirements, clean out information, key requirements, day/night service, etc., etc
- Attend FSM internal & customer meetings as needed, document key take-away’s and action plans
- Receive and audit documents received through the US mail and interoffice
- Communicate with branch personnel and customers to confirm transactions/requests
- Analyze reports and update customer accounts
- Process requests for duplicate/corrected 1099s
- Optimizing order guide management, guided towards Sysco Brand, Cutting Edge Solutions, and other value added services. Support the RVPs’ directions from mutually agreed upon strategies with Customers
- Examine records, such as bills, computer print outs, bills of lading, pricing on orders/commissions, group rebates, and related documents and correspondence, and converses or corresponds with customer and other Company personnel such as TM’s, billing, credit, sales, service shipping, to obtain facts regarding customer service
6
Experience For Local Account Support Specialist Resume
- Utilizes creativity to meet client needs and expectations through Kudzu’s products/services capabilities or Internet abilities
- Works with clients and National Account Coordinators/Account Managers to ensure that a proactive approach is taken in supporting clients. Employee Files for Random pulls are accurately loaded in time for the client’s cyclical Randoms selections
- Answer inbound ACD calls, manage email correspondence and perform outbound follow-ups
- Execute effective resolutions on service needs, including claims, billing, eligibility, licensing, commissions, web access, retention and other customer service needs that arise
- Perform root cause analysis and determine proper course of action
- Explain insurance concepts in an easy to understand format
- Identify areas of process improvement and works with manager and internal organization to improve processes
- Meet and exceed individual and team performance goals to improve overall lapse rate and service
- Interact with internal/external customers and business partners in a professional manner (includes verbal and written interactions)
7
Experience For Business Account Support Specialist Resume
- Provide education about programs and resources available as part of client’s benefit plans. Including but not limited to health coaching, wellness program, discount program, mycigna.com, Health Savings Account and pharmacy
- Assist in arranging case manager for customer with complicated medical conditions
- Assist customer with complex claim questions by helping them understand the Explanation of Benefits and working with the health care professional or facility to resolve billing concerns
- Partner with Client Manager, Client Engagement Manager and Client Service Executive to proactively educate and provide recommendations to customers regarding procedural, legislative and other changes affecting them
- Strong analytical and Root-Cause Analysis skills
- Detail oriented with a strong ability to effectively problem-solve issues to resolution
8
Experience For Corporate Account Support Specialist Resume
- Exceptional interpersonal skills, with a demonstrated track record
- Strong knowledge of Cigna benefits, products, and services operations
- Makes on-site presentations to existing and prospective clients to educate and inform
- Coordinates with client manager to ensure needs are met and potential problems are averted
- Quickly understand the customer’s needs and expectations, while proactively performing analysis to determine detects for process improvement opportunities
- Excellent Organizational and Time management skills, with a proven track record
- Excellent verbal/written communication skills to effectively communicate and interact with all levels and job functions within both internal and external organizations
- Manage multiple and divergent priorities and deadlines, work independently and proactively, negotiate and manage expectations for mutually effective and innovative solutions
- Provide certificates i.e. insurance, COO, AALA as requested/specified by customer
9
Experience For AM, Jpms Omni Account Support Specialist Resume
- Complete compliance forms yearly, traced value & trade compliance forms when prompted (NAFTA)
- Coordinate and consolidate information from the global team for report out to the account team. These include but are not limited to volume requests, hi-probability opportunities, customer specific project plans, customer scorecards, and up-coming launches. Maintain the Sharepoint site for storing this information
- With content from the commercial teams, create presentations for internal leadership meetings (strategic account reviews) and external meetings with the customer
- Support pricing and quarterly price adjustments including creating/maintaining bump and price charts, and other pricing projects
- Support team in the dispute of warranty claims and action plans to address warranty issues
- Support as appropriate with audits of JCI plants by customers
10
Experience For Account Support Specialist Resume
- Participate in internal (SDT meetings, regional account meetings) and external (customer, trade shows, conferences) meetings as appropriate
- Products, solutions, and software that help feed the world, keep people healthy and preserve the world's resources
- Own any customer issue that is brought to the table for resolution by employer. Manage resolution in a timely manner and provide status to all appropriate parties when resolved, including a summary of root cause, countermeasures and next steps
- Provide education and guidance about programs and resources available as part of the Client’s benefit plans, including mycigna.com, wellness and discount programs, health savings account and pharmacy
- Deliver lunch and learn sessions on Cigna's programs and services offered and/or meet with Employee Services team periodically to train and answer questions related to trending issues and/or provide updates to the team on Cigna processes/products
- Assist in arranging case manager (or other appropriate Cigna resource) for customer with complicated medical conditions or technical/non-clinical needs
- Research, analyze, and track customer call/claim inquiries from employees. Communicate outcome and next step directly to employees with cc to employee’s HR when appropriate
List of Typical Skills For an Account Support Specialist Resume
1
Skills For Key Account Support Specialist Resume
- Superb interpersonal communication and presentation skills
- Being extremely proactive, organized, responsible, and having the proven ability to work well with a team
- Experience using DoubleClick for Publishers, Campaign Manager, Data Transfer, AdWords or other online advertising reporting systems
- One year experience working Sprint's products and services
- Strong proficiency in the Microsoft Office suite including but not limited to Word, Excel, and PowerPoint
- Experience of sales support / account management / client servicing in a B2B environment
- Provide a highly personalized member experience dedicated to educating Employers, Brokers and members on coverage and the tools and resources available to them
- Account Management experience is required
2
Skills For Senior Account Support Specialist Resume
- Experience and job knowledge to resolve customer inquiries and problems and non-routine matters
- Previous Implementation, Vendor Management, or Customer Service experience
- Are well organized, focused and demonstrate the ability to meet deadlines
- One (1) to two (2) years’ experience in a customer service environment
- Strong professional able to successfully work with all levels of management and different personalities
3
Skills For National Account Support Specialist Resume
- Previous account management experience
- Strong support to the Account Management Team on a day-to-day basis
- Invoicing and tracking of payments and reports
- Understanding of and ability to work in a Customer focused environment
- Leading content requests (description, price, or geography) from LPS and / or partners
- Focal point for identifying potential inventory problems and communicating problems to sales managers and production planning group
- Knowledge of health care billing and claims processing
- Enjoy critical thinking and problem solving
4
Skills For Major Account Support Specialist Resume
- Practical understanding of the sales accounting process and the use of purchase orders, credit/debit memos, and invoices
- Revenue analysis and market trending
- Gatekeeper for new prospects (monitoring vendor in-box)
- Maintain marketing/communications for customers
- Customer support for purchasing site
- Address and negotiate large inventory shortages or delays with customers offering alternate solutions
5
Skills For Client Account Support Specialist Resume
- Are focused on providing exceptional customer service to both internal and external customers
- Proficient knowledge of healthcare, underwriting and managed care products
- Take on additional tasks as assigned and still is productive and supportive to the team, clients and the incoming volume
- Maintain a high level of working knowledge about Cigna's customers and products
- Practical understanding of terms and conditions, and accounts receivable
- Ensures understanding of customer’s business processes, issues and requirements
- Enter documents into the document imaging system
6
Skills For Local Account Support Specialist Resume
- Foster a sense of urgency and commitment to achieve goals resulting in the ability to influence the organization to meet and exceed customer expectations
- Outbound phone outreach to customers to onboard and familiarize them with their account benefits
- Achieve set account activation targets
- Manage projects for entire department
- Contract management support - Keep track of contract renewal and term dates
- Event coordination for R4 and Summer Conference
7
Skills For Business Account Support Specialist Resume
- Is familiar with retirement solutions and FIS‘ retirement solutions
- Provide customer support of accounts with up to $50 million in sales revenue
- Work autonomously in a fast-paced, energetic environment
- Respectfully challenge internal and external parties when necessary
- Lead partnership meetings to review relevant data with key customers and develop action plans to address issues and opportunities
- Develop inside sales representation to maintain and improve customer relationships
8
Skills For Corporate Account Support Specialist Resume
- Provide clear, concise instruction to manufacturing and production planning regarding the specific detail of promotions, new items, new customer qualifications, innovation project requirements, etc
- Onboard new accounts in partnership with Commercial Account Manager
- Coordinate and process daily customer orders to ensure total customer satisfaction and on –time delivery
- Coordinate/communicate with key account managers and customers on promotion status, inventory questions, production dates, and shipment information
- Investigate late deliveries and inform customer of delivery status
9
Skills For AM, Jpms Omni Account Support Specialist Resume
- Monitor aged inventory and work with sales managers to obtain disposition
- Generate project related quotations and billings
- Manage and take ownership of a 90-day sales forecast based on customer inputs and historical data
- Knowledge of company's functional structure to research and coordinate customer request
- Are attentive to details
- Able to multitask in order to efficiently meet deadlines
- Educate customers on services and benefits
- Maintain a professional and positive imagine to internal and external customers
10
Skills For Account Support Specialist Resume
- Delineate complex service and benefit issues
- Judge severity of issues and handle, refer, or delegate complex questions, issues, and problems to appropriate resources on a wide range of products
- Match communication materials to clients needs
- Coordinate services efficiently in order to meet the needs of our customers
- Make sound decisions, based on their own judgment experience. Make sound business decisions based on the needs of the client to insure ability to meet and exceed client expectation
- Experience in the field or in a related area
- Initiate tasks in order to make improvements to current workflows that parallel with Cigna’s mission
- Work as a team member within a larger group
- Attendance at staff meetings and departmental trainings required
List of Typical Responsibilities For an Account Support Specialist Resume
1
Responsibilities For Key Account Support Specialist Resume
- Demonstrates a complete awareness and understanding of the responsibilities and workflows of the various departments within the organization
- Strong knowledge of Cigna benefits, products, and services (HMCM Complete, MotivateMe, LMP, OneGuide, Cigna Telehealth, HSAB, EAP, etc.)
- Prioritize and deliver outstanding customer service, troubleshooting and resolving issues from sales teams and advertisers
- Previous or current healthcare industry experience is required
- Handling content requests (description, price, or geography) from LPS (Lodging Partner Solutions) and / or partners
- Building and managing a wellness champion network
- Assisting with Customer Care issues if follow ups are required
- Assisting with GCO (Global Customer Operations) issues if follow-ups are required
2
Responsibilities For Senior Account Support Specialist Resume
- Managing specific instrument configurations, technical requirements, and product upgrades
- Facilitation and planning for the monthly Serco onsite campaigns and engagement activities
- Office hours set aside each day/week for responding to concierge-type questions
- Conduct training and/or communication of initiatives to customer property level stakeholders
- Assist in arranging case manager (or other appropriate Cigna resource) for customers with complicated medical conditions or technical/non-clinical needs
- Support UniFirst locations and AE’s to resolve account issues
- Download / receive & process prototype / special / international orders
- Create manual invoices and export orders as required; prepare offline invoices as needed
- Act as point of contact for supply chain / demand planning / finance to support customer account teams with forecast process (input orders, confirm orders, respond to variance, and elevate to account lead as issues arise for resolution)
3
Responsibilities For National Account Support Specialist Resume
- Establish and maintain deep connections with the OneGuide team in order to delegate issues appropriately, but also to maintain a feedback loop to report status back to the employee and or HR in a timely, clear and accurate manner
- Pivot seamlessly from customer interaction to client level updates and communication/coordination
- Demonstrated background in navigating Cigna's various matrix partners to triage inbound Cigna issues from the customer (ie – Dental, DME, Eligibility, Appeals, HSAB, Incentives)
- Demonstrate the ability to handle, refer, or delegate complex questions, issues, and problems to appropriate resources on a wide range of products as they relate to the assigned book of business
- Work in partnership with the Client Service Teams, Implementation Team and the client in supporting and directly participating in the implementation meetings and process, meeting all target dates and customer expectations
- Monitor the ongoing service for assigned customers, and ensure that they are able to resolve problems effectively and on a timely basis through appropriate channels
- Partner with the Health Solutions SME and the Account Management team in the development of client specific strategies and in the pursuit of growth opportunities
- Develop strong working relationships with key customer contacts, Account Management team members, and internal matrix partners
4
Responsibilities For Major Account Support Specialist Resume
- Provide a high level of expertise with knowledge of products and accounts in relation to the assigned book of business
- Supports communication of various client and product centric materials (customized and standard) to proactively educate customers through various communication methods including electronic and direct customer presentation when requested
- Identify internal procedures that adversely affect customer satisfaction and work with internal areas to build consensus and to initiate improvements
- In partnership with sales team and underwriting units, obtains benefit confirmation and renewal decision from client to ensure call, claim, and access to care readiness by effective date through transmittal process
- Internal Liaison to a team of subject matter experts (i.e., eligibility, billing, implementation, claim, reporting) within Cigna execute overall service strategy for customer
- Actively participates in strategy calls with internal matrix partners, client/consultant presentations and market events
- Supports RFI/RFP process to ensure the quality requested and that responses represent a best in class response
- Participates in staff meetings and in-service seminars
5
Responsibilities For Client Account Support Specialist Resume
- Completes additional tasks and projects as assigned
- Completing legal and credit line documentation requirements and administrative follow-ups such as addendum approvals and credit approvals, limit increases, and reconciliations
- Managing content requests (description, price, or geography) from Supply Teams and / or partners
- Proficiency in Microsoft Word, Excel, PowerPoint, and database software
- Proactively identifies service trends through CMS, Call Center and claim tracking reports that address customer specific needs to improve the customer service experience
- Provide education and guidance about programs and resources available as part of Client’s benefit plans, including wellness and discount programs, mycigna.com, Health Savings Account and pharmacy
6
Responsibilities For Local Account Support Specialist Resume
- Deliver lunch and learn sessions on Cigna's programs and services offered
- Meet with Employee Services team periodically to train and answer questions related to trending issues and/or provide updates to the team on Cigna processes/products
- Research, analyze, and track customer call/claim inquiries from employees and employer(s)/broker. Communicate outcome and next steps as appropriate
- Service customers across all medical platforms and products (as well as pharmacy, dental, and behavioral health, as needed)
- For ONE GUIDE ACCOUNTS: Establish and maintain deep connections with the OneGuide team in order to delegate issues appropriately and to maintain a feedback loop to report status back to the employee and or HR in a timely, clear and accurate manner
- Communications: coordinate and distribute communications to all or specific clients pertaining to outage notifications, General Product Information, Annual Transition
- Manage Inventory across fulfillment vendors, including ensuring distribution of reporting and usage assessments and re-order recommendations
- Manage reorder and reprint materials process including quote entry and approval, new production order creation and management, proof approvals and status reports
7
Responsibilities For Business Account Support Specialist Resume
- Contribute to the development of internal products and processes, including developing documentation and training materials
- Work with card production team to ensure smooth operations for production of materials and fulfillment
- Manage daily fulfillment needs, including review and approval of fulfilment files, point of contact for card production team on fulfillment issues as they arise, reporting on fulfillment SLAs, assisting Account Manager with annual transition needs as needed
- Support Account Management Team on ticket escalations; provide assistance to the retail operations group for open escalations, reporting as needed
- Engage with cross-functional partners to resolve issues
- Manage sales and customer inquiries by live chat, tickets, and other channels
- Work directly with large advertisers as well as internal sales teams
8
Responsibilities For Corporate Account Support Specialist Resume
- Awareness campaigns/actions to increase participation in the onsite campaigns and MotivateMe activities as well as OneGuide
- Referral source for all of Serco’s programs
- Facilitation of onsite seminars or webinars for the EAP program
- Act as the “eyes and ears” for the HR Department to understand the motivations of the employees as well as the barriers to engagement
- Act as a liaison/point of contact for Avendra “value” Accounts, as assigned
- In collaboration with Account Manager, act as trusted advisor and program expert between Avendra and management company decision makers and hotel property level staff
- Complete assigned tasks related to Growth Accounts, including managing production and tracking of New Item Request forms (NIR’s) with customer Units and suppliers
- Prioritize and manage projects and initiatives, as assigned. This includes, but is not limited to, researching purchasing history, analyzing data and recommending alternative products to deliver the best value and cost reductions, and issue resolution, as assigned
9
Responsibilities For AM, Jpms Omni Account Support Specialist Resume
- Miscellaneous Ad hoc projects / Run various reports as needed / Lost Account Process / PO updates
- OnBase Invoices / COI’s / Tax Exempt Forms / Enrollment Forms/Bank & Trade References
- In a professional environment in a service or operational support role
- Return incomplete/inaccurate documents
- Price Increases / Seasonal Changes
- Monitor & complete emails from Shared Boxes
- Process Amendment / Renewals
10
Responsibilities For Account Support Specialist Resume
- Profile Updates (US, CAN, Sub's)
- Bachelors in Business or related field
- High competency in Microsoft Excel and Word
- Process driven with the ability and desire to think and work outside the box
- Agriculture Industry knowledge highly desired
- Up to 25% travel in GA to clients local facilities is anticipated
- Utilize the Fiserv Signature core banking system, multiple image systems, and the Customer Service platform to process interest adjustment requests, audit confirmations, deceased account discovery/reporting, and verification of deposits
Related to Account Support Specialist Resume Samples
Account Support Resume Sample
Work Experience
• Experience delivering full range services in a client environment (Print Shop/Production)
• Co-ordinate and liaise with key personnel in other functional areas, RO, Overseas, or within the DHL network to ensure effective delivery of key account customer services
• Work with s...
Professional Skills
• Strong Organizational (Multiple cross func...
• Excellent communication skills (both verba...
• Demonstrate problem resolving skills and e...
Sales Support Specialist Resume Sample
Work Experience
• Responds to inbound phone and internet requests for new customer loans and credit card applications
• Previous experience working in financial services, preferably within investment management
• Strong previous experience using PowerPoint, Excel (ideally to Visual Basic level...
Professional Skills
• Strong follow-up and excellent customer se...
• Superior customer service skills including...
• Analytical thinking, problem solving skill...
System Support Specialist Resume Sample
Work Experience
• Participates in Business Continuity Management
• Contributes to internal and external audits
• Provides input to the capital plan
• Interfaces with Corporate Audit and regulators to ensure compliance with IS audits
• Defines/enfor...
Professional Skills
• System Design: Knowledge of system design ...
• Systems Administration: Ability to define ...
• Basic and Advanced Operating Systems: Know...
Center Support Resume Sample
Work Experience
• Provide visibility and support to the Facilities team when monitoring the Data Center’s building controls
• Assist in the physical installation and maintenance of datacenter hardware, including but not limited to mainframe, storage, server, network, and telephony systems
• As...
Professional Skills
• Strong organizational skills, high level o...
• Experience using problem solving skills, b...
• Strong analytical and reasoning skills--ab...
Tech, Tech Support Resume Sample
Work Experience
• Working knowledge in the following
• Firewalls, Intrusion Detection System Brands & technologies, Packet sniffers and Vulnerability Network Scanners would be an added advantage
• Secondary focus is to assist online support team with expertise for key customers’ issue for ...
Professional Skills
• Under general direction, provides customer...
• Strong analytical, problem solving, multit...
• Strong verbal communication and listening ...
Expert Support Resume Sample
Work Experience
• Good knowledge of the Results Management
• Good ICT skills, knowledge of ERP systems
• Experience in dealing with stakeholders
• Working in international Business
• Knowledge of sales systems, forecasting and basic financial manag...
Professional Skills
• Strong relationship skills and ability to ...
• Execute flawlessly on day to day tasks by ...
• Excellent verbal and written English commu...