Agent Resume Sample
Chanelle Kulas
8551 Clint Rest,
Detroit,
MI
+1 (555) 719 9681
Work Experience
Senior Agent
11/2017
-
PRESENT
San Francisco, CA
- Ensure consistent priorities and application of workflow techniques by applying a firm-wide UBS-adopted Lean methodology, including Team-by-Team and Value stream optimization (UBS PEX Way)
- Typing, data entry, use of mouse, and reading on a computer continuously throughout the work day
- Interacts extensively with internal and external customers over the phone including corporate business units, other cable divisions, outside vendors, and multiple internal departments
- Internal stake-holders/partners frequently contacted: Credit Card Products, LOBs within the Contact Centres, Corporate Security, Marketing Communications, National Risk Monitoring, Multi-Channel, Client Care, President’s Choice Financial, ABM and Banking Centre Networks
- Managing multiple and changing priorities, often times required to communicate with in upwards of 3+ clients simultaneously and accurately
- Exercise subject matter expertise regarding CIBC and PCF products and services
- Agent, Senior are accountable for achieving individual performance targets, including, but not limited to: productivity, quality assurance, adherence, and risk management, as well as, demonstrating and promoting CIBC’s Vision and Values
Agent
04/2011
-
08/2017
Phoenix, AZ
- Oversees and is back-up for departmental ordering process.
- Proficiency in Spanish and English (verbal and written), third language an asset
- Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
- Executing against long and short-term objectives to support the function’s goals
- Handles guest’s calls professionally and efficiently in accordance with four standards
- Valid Driver’s License and satisfactory driving background/criminal history record
- Observe, investigate and detain for authorities individuals that commit criminal acts in assigned store location(s)
- Assist in executing various company programs including but not limited to: Product Protection, Replenishment & Backroom Disciplines, Back Door Seal, Quantity Control, G.E.T., Bagcheck program, Guardianship, Vendor Control and new initiatives as they relate to company initiatives
Junior Transfer Agent
06/2004
-
11/2010
Chicago, IL
- Demonstrated superior customer service experience in a digital setting
- Provides high-quality and prompt turn-around of converted EDGAR documents allowing for timely client review before filing
- Converts documents to an EDGAR acceptable format and submits to SEC on behalf of client on schedule and in compliance with regulations
- Facilitates advance payment of filing fees with client in accordance with SEC provisions
- Confirms and forwards SEC acceptance notice to client
- This role is dependent on the capability to function as a team on a high level as well, being accountable, flexible and deliver results in high pressure situations
- Ensures that items received from the Work Flow Coordinator are claimed and investigate within 24 hours
- Collects and disseminates visiting ship’s crew lists and billing data
Education
Rockhurst University
1999 - 2004
Engineer's Degree in Management
Professional Skills
- Strong interpersonal skills- Strong project coordination skills- Knowledge and experience working with the wireless industry and associated land rights
- Excellent interpersonal skills and strong analytical and decision-making skills
- Excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time
- Technical Qualifications & SkillsDemonstrated organizational and effective time management skills are essential
- Excellent verbal and written communications skills, project management and organizational skills
- Excellent verbal and written communication skills, as well as active listening skills
- Demonstrate excellent communication and customer service skills. Taking ownership in assisting, researching and resolving customer issues
How to write Agent Resume
Agent role is responsible for customer, computer, interpersonal, organizational, training, microsoft, development, basic, education, analytical.
To write great resume for agent job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Agent Resume
The section contact information is important in your agent resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Agent Resume
The section work experience is an essential part of your agent resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous agent responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular agent position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Agent resume experience can include:
- Prevent internal and external (shoplifting/theft) losses by coaching and providing feedback to store associates on executing internal controls and creating/executing external theft strategies and tactics
- Assisting in maintaining the physical security of the assigned store(s) to include but not limited to auditing alarms, close circuit television (CCTV), locks, lighting, exterior of premises and other physical control tactics
- Strong communication and organizational skills along with strong phone skills
- Excellent communication skills & ability to work effectively as ateam player
- Continuously improve call handling skills, systems knowledge, and communications skills, thus, enhancing customer service levels
- Evidence of excellent teaching & communication skills
Education on an Agent Resume
Make sure to make education a priority on your agent resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your agent experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Agent Resume
When listing skills on your agent resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical agent skills:
- Strong computer and system navigation skills required. Strong typing skills required
- Excellent computer skills – working on Window packages and exceptional typing skills
- Effective Keyboard skill/experience essential. Fast typing skills beneficial, pref over 40 wpm
- Good written and oral communication skills. Efficacious negotiating and transaction skills
- Strong business skills, ethics, PC skills
- Teamwork skills Construction Skills Certification Scheme (CSCS) card – Supervisor - Gold, Experienced Supervisor or Manager
List of Typical Experience For an Agent Resume
1
Experience For Extension Agent Resume
- Effective listening skills with excellent verbal communications skills are essential
- Strong verbal and written communication skills which includes strong typing skills required
- Effective Keyboard skill/experience essential. Fast typing skills beneficial, preferably over 40 wpm
- Strong leadership and management skills, with experience of managing a multi-disciplined team
- Excellent verbal and written skills with experience in communicating with professional organisations
2
Experience For Right of Way Agent Resume
- Possess excellent organizational skills and good record-keeping techniques
- Demonstrate strong business and negotiation skills
- Good communication with excellent interpersonal skills
- Demonstrated negotiation skills and ability to assist in developing leasing and land agreement strategies
- Has proven experience working with a civil engineering contractor and can demonstrate clear career progression to Sub Agent/Agent level of responsibility
- Well-developed IT skills and experience, knowledge and understanding of Word, Excel, Project planning software and Autocad
- Experience and knowledge in mass media, marketing and presentations.\- Skills in leadership, budgeting and public relations
3
Experience For Senior Agent Resume
- · Proven experience of working within Water / Wastewater, and experience of managing Civil and MEICA interfaces and contractors
- Excellent communication skills, advanced problem solving abilities and be highly responsible and reliable
- Demonstrated knowledge and skills in the use of computers for dissemination of educational information, educational programming and management
- Good pc skills, using Microsoft word, Excel and the ability to input from basic data source and produce basic spreadsheets
- Trains and/or mentors less experienced staff in developing technical skills
4
Experience For Sub Agent Resume
- Demonstrated knowledge and skills in the use of information technologies for dissemination of educational information, educational programming and management
- Excellent customer care skills, including the ability to resolve customer related issues in a professional manner
- Excellent oral, written and listening communication skills, with the ability to provide in-depth explanation. Ability to
- Self-motivated, proactive, team players with excellent multi-tasking skills
- Excellent communication; voice, written and listening skills through multi channels
- Effective communication skills including ability to prepare proposals
- Excellent telephone manners with clear, concise and professional communication skills
- Strong written and verbal grammar skills
5
Experience For Telesales Agent Resume
- Excellent interpersonal skills for dealing with clients
- Demonstrated ability to facilitate groups and conflict resolution skills
- A proven track record of effectively interacting with a diverse constituency group of people
- Strong leadership, motivation, and people management skills
- Demonstrated sales skills required
- Excellent computer & web navigation skills
6
Experience For Call Centre Agent Resume
- Provide leadership to enhance educational experiences for youth in the development of life and leadership skills
- Good communication (verbal and written) and interpersonal skills required
- Possess good problem-solving and communication skills
- Very strong written or oral communication skills
- General PC knowledge, however solid Excel skills are required
- Demonstrated ability to work effectively with groups, such as committees, membership organizations, advisory councils and coalitions
- Excellent communication skills – easy to understand – confident & friendly tone
- Excellent communication skills with attention to detail and accuracy
- Good cognitive skills and memory recall
7
Experience For Site Agent Resume
- Good computer skills in both Thai and English
- Good coordination skills and service mind
- Food preparation experience and/or advanced food preparation skills
- Process optimization experience and Lean (5 Lenses) and/or Six Sigma knowledge and skills
- Process optimization experience and Lean and/or Six Sigma knowledge and skills
8
Experience For Contact Centre Agent Resume
- Providing clear and precise instructions to agents for effectively handling job file
- Demonstrated experience in leading nutrition programs, training and/or teaching limited resource audiences, including adults and youth
- A passion for anticipating and fulfilling our customers’ needs – communicating effectively to achieve the right outcome for them
- Basic sewing and clothing-fitting skills an asset
- Demonstrated experience and/or knowledge of agriculture in western North Dakota, including expertise in livestock systems and local cropping practices
- Demonstrated ability to provide effective leadership to Extension programming relating to volunteers and youth
- Techniques for dealing with Department staff, representatives of other Departments and resolving problems tactfully and effectively
9
Experience For Contact Center Agent Resume
- Demonstrated experience and/or knowledge of agriculture in western North Dakota, including expertise in livestock production and local cropping practices
- Previous line and / or project experience with good understanding of operational processes
- Proven experience working in a Customer Service role
- Help lead the 4-H youth development-based educational programs toward measurable impacts on enhancing life skills of youth, adults and volunteers
- Fast and accurate recording of information skills
- Possesses proven experience on challenging and diverse projects with major clients e.g. LUL, HA, Water Companies, Petro/Chem.
- Manage change effectively by keeping up to date with any changes in regulations, campaigns or products
- To coordinate with Customs Department regarding on-line goods entry reference, cancellation of goods entry etc
- Validates that all Conditions Precedent are met prior to activating credit lines
10
Experience For Change Agent Resume
- Demonstrated leadership and management abilities with evidence of being able to work well with volunteers and diverse clientele
- Markets effectively to persuade dealer to purchase product that has been designed by the RSC as being sale or special item
- Demonstrated experience working on multiple projects concurrently
- Provided exceptional service to internal/external customers and effectively communicate both orally and in writing
- Contact Center-specific skills training and/or certificate
List of Typical Skills For an Agent Resume
1
Skills For Extension Agent Resume
- Demonstrated leadership and management skills; evidence of ability to effectively communicate with and engage diverse clientele
- Demonstrated strong analytical and problem solving abilities including effective time management skills
- Be able to provide excellent customer service, demonstrating good questioning, listening and rapport building skills
- Gain skills from PWC and upskills AIB UK resources in lean tools and techniques
- Customer service skills and interpersonal skillsare required
- Customer service skills and interpersonal skills are required
- Strong communication skills; Able to creates effective and persuasive communication materials
- Strong computer skills and experience with Microsoft Word, Access, Excel, Publisher and Google Mail and Apps
- Demonstrate excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues
2
Skills For Right of Way Agent Resume
- Demonstrates excellent negotiation skills
- Good oral and written communication skills to assist in working with colleagues and delighting customers
- Good written communication skills – able to write well-structured letters utilising correct form, spelling and grammar
- Good interactions skills (listening and oral communication) diplomacy and patience with assisting customers
- Good written communication skills – able to write well-structured letters utilising correct spelling and grammar
- Proven experience from engineering background demonstrating progress to Sub Agent through career development with both theoretical and practical experience
3
Skills For Senior Agent Resume
- Proven experience from engineering background demonstrating progress to Site Agent through career development with both theoretical and practical experience
- Possess strong PC skills including Microsoft Office packages
- Proven Guest service and partnering skills
- Good Listening skills - able to understand customers problems
- Excellent interpersonal skills for dealing with a Main Contract Client
- Strong listening, oral, and written communications skills
- Can demonstrate experience by a proven track record of career progression in the various subordinate roles from engineering to project management [Essential]
- Excellent interpersonal, communication and public speaking skills
- A high level of tact and discretion, an attention to detail and excellent problem solving skills are essential to success in this role
4
Skills For Sub Agent Resume
- Well organised with strong time management skills and ability to juggle multiple objectives according to prescribed procedures and processes
- Good customer service skills and willing to work flexible hours
- Good questioning skills
- Excellent analytical skills and ability to investigate and resolve complex issues independently
- Strong numeracy and IT literacy skills
5
Skills For Telesales Agent Resume
- Excellent communication and interpersonal skills, and the ability to develop and maintain long term relationships with our strategic partners
- Good IT literacy skills and proficient in Word, Excel, Outlook, Powerpoint [Essential]
- Good math and logical skills
- Excellent customer service skills and a positive, customer focused attitude
- Good time management skills and able to work to agreed deadlines
- Possesses good organisational skills
- Good Communication Skills (Both Japanese and English)
- Very strong written or oral communication skills leading to the ability to influence at the frontline
- Good PC skills including MS Word and Excel
6
Skills For Call Centre Agent Resume
- Good customer liaison skills
- Strong ability to effectively execute MS Office, MS Word, MS Excel programs. Ability to utilize in-house computer system, Springer Miller System (SMS)
- Effective communication and customer service skills to work with diverse internal and external customers
- Excellent PC skills (MS Word & Excel)Numerically literate
- Demonstrated ability to work collaboratively and effectively with individuals, groups and community organizations
- Demonstrated ability to work effectively with individuals and groups
- Demonstrated ability to work effectively with youth and adults
7
Skills For Site Agent Resume
- Excellent communication skills with an ability to build quick relationships over the phone
- Possess strong communication, analytical and interpersonal skills
- Excellent PC skills to include MS Word, Excel, Outlook, and SharePoint
- Team Player, Pro-active approach, strong organizational skills
- Good computer skills (MS Excel, MS Word), fluent in English
- Organize and Prioritize Time Effectively
- Excellent written communication skills required-grammar, punctuation, correct sentence structure
- Organizational skills to be able to manage and prioritize multiple demands on time and resources
- Excellent analytical and problem solvings skills
8
Skills For Contact Centre Agent Resume
- Solid Excel skills are required
- Understanding and application of Early Contractor Involvement / Partnering / JV Culture (Interpersonal Skills, Teamwork, Communication and Negotiation)
- Committing to their own in-role development by continuously developing his/her own knowledge, skills and competence, using available tools and resources
- Typing skills and computer literacy in MS Office
- Demonstrated experience in leading programs, training and/or teaching limited resource audiences, including adults and youth
- Experienced in civil engineering earthworks, including plant and equipment, material handling and suitability, testing and validation
- Demonstrated experience researching, analyzing, drawing conclusions, and solutions for moderate to complex problems
9
Skills For Contact Center Agent Resume
- Advanced written communication skills – able to write well-structured letters utilising correct form, spelling and grammar
- Advanced Planning & Organising Skills
- Advanced problem solving /decision making skills
- Demonstrated ability to provide effective leadership to Extension programming relating to horticulture
- Demonstrated ability to provide innovative and effective leadership to educational programming relating to consumer horticulture
- Proven experience from engineering background demonstrating progress to Sub Agent
- Effectively presenting key features and benefits of product(s) to secure new business, handling customer objections as appropriate
- Proven experience from engineering background demonstrating progress to Site Agent
- Proficient in basic computer skills including basic knowledge of Microsoft Word, Excel, Outlook and the internet
10
Skills For Change Agent Resume
- Knowledge and use of computer technology in educational programming and management and presentation skills
- Experience in business roles where change management is a vital component. Experience with managing business change projects
- Effectively communicate (orally and in writing) in English
- Competent judgement and problem solving skills
- + Problem Solving Skills
- + Decision making skills
- Skills in leadership, budgeting and public relations
- Effectively negotiating Win/Win scenarios with customers to provide them with the best possible value for money and Pitney Bowes with the best possible return
List of Typical Responsibilities For an Agent Resume
1
Responsibilities For Extension Agent Resume
- Strong writing and public speaking skills are required
- Demonstrated knowledge, skill and experience in the use of computers and mobile devices for educational programming and management
- Strong analytical, communication and facilitation (workshops) skills, ability to collaborate with all levels within the organization
- Strong analytical, communication and facilitation (workshops) skills. Ability to collaborate with all levels within the organization
- General PC knoweldge, however solid Excel skills are required
- Cooperate and collaborate with area Extension agents and with Extension specialists to conduct effective, integrated educational programming
- Demonstrate good understanding of basic meter processes
- Prior travel agency/airline experience working in the call center department
2
Responsibilities For Right of Way Agent Resume
- Experience in the Asset Protection field or relevant experience in retail setting
- Proven working experience as accounts payable analyst
- Knowledge, skill and experience in the use of technology for educational programming and management
- Effectively work as a member of the extension team and contribute to statewide extension programming in support of the Extension Roadmap
- Pick/pack retail merchandise efficiently/effectively, on all levels of a multi-level mezzanine
- Good understanding of operational processes and experience in change programs
3
Responsibilities For Senior Agent Resume
- Confident communication skills (both verbal and written)
- Relevant experience gained within a line and/or project management experience
- Communicate effectively to team and Head of Division and work productively under pressure
- Intermediate level skills in Word, Excel and Outlook
- Demonstrate ability to express ideas clearly and effective and to write legibly
- Exhibit the leadership skills needed to manage multiple projects with very tight timelines
- Assist Family and Consumer Education (FCE) groups in developing educational programs and community leadership skills
- Work and communicate effectively, both orally and in writing, with individuals, groups and through mass media
4
Responsibilities For Sub Agent Resume
- Superior organizational skills: attention to detail and accuracy
- Assist with 4-H youth development-based educational programs with a measurable impact on enhancing life skills of youth, adults, and volunteers
- General PC knowledge, however Excel skills are required
- Communicate effectively verbally and in writing (English)
- Demonstrated understanding of, and experience utilizing, local, state, and federal grant loan, and incentive programs related to economic development programs
- Knowledge and experience with Santander account opening and maintenance or equivalent external experience
- Demonstrated ability to provide effective leadership to Extension programming
- Demonstrate experience in the implementation of process improvements within a manufacturing facility
- Experienced in resource allocation and up skilling
5
Responsibilities For Telesales Agent Resume
- Follow processes & procedures effectively in a regulated environment
- Ensuring the safe and accurate loading of buses prior to and/or during passenger loading in such a manner that maximizes space and prevents damage to baggage
- Identifying sources of process inefficiencies, organizational and skill building limitations
- Providing excellent customer service and ensuring customers are highly satisfied at every opportunity
- Developing and maintaining strong, positive relationships with Master Gardener volunteers
- Listening to the voice of our customers and business partners to deliver valued and consistent customer experiences
- Aligning our metrics and accountabilities to enable valued customer experiences and drive business and team outcomes
- Working knowledge of and experience with 4-H and/or other youth development programs
6
Responsibilities For Call Centre Agent Resume
- Sharing best practice methods from previous experience in the field to help with CAA Sports UK Limited’s role out with researchers
- Teaching, facilitation, and collaboration experience
- Training and/or experience in budget development and management
- Actively demonstrates food preparation methods and physical activity (requires standing, bending, lifting, carrying, stooping)
- Develop and maintain good client relationships for ensuring a successful project outcome on completion and enhancing opportunities for securing repeat work
- Experience working with and educating adults in consulting and non-classroom settings
- Experience, knowledge and understanding of surveying and setting out procedures (Desirable)
- Experience leading, developing and coaching large groups of colleagues
7
Responsibilities For Site Agent Resume
- Knowledge and experience in planning, conducting, and evaluating Extension or non-formal education programs
- Experience reading and interpreting right of way plans, engineering plans, specifications, subdivision plats, and other survey documents
- Fresh graduated student from Foreign Trade or Economics or Marine University/College or having 1-2 year experience in logistics/ shipping/ freight forwarding
- Experience in clientelling and running a successful client book
- Digital marketing experience and understanding of the value of international digital media channels
- Demonstrates a working knowledge and application of all petroleum land and negotiating principles, theories, and concepts within the discipline
- Handle special or complicated account opening including exceptions that require strong oversight
- Exercises good judgment in communicating and resolving issues with fellow co-workers
8
Responsibilities For Contact Centre Agent Resume
- Experience in earthworks, piling, steel structures, in-situ concrete, retaining walls, bridges, temporary works
- Contract programme prepared prior to commencement fully detailing set up, design, procurement, delivery, commissioning and hand over
- Experience working as a self-starter and working with little or no supervision
- This is an excellent opportunity to expand knowledge of the Funds Industry and to increase understanding of working on multiple institutional clients
- Experience working with the elderly and/or hard of hearing is an asset
- Full, clean driving license & have driving experience
- Experience planning programs and working in diverse communities
- Previous experience working in banking/finance, within Operations or Middle Office functions
9
Responsibilities For Contact Center Agent Resume
- Knowledge of planning software, including experience in the use of Microsoft Project [Essential]
- Manage in and out tooling orders according to operational priorities and needs
- Demonstrated track record of influencing and coaching leaders in order to drive outcomes and high performance
- Experience accepting and delegating responsibilities
- Experience working with the public on sometimes difficult and challenging issues and situations
- Work experience involving problem solving; and
- Experience in designing and delivering educational programs to others
- Ability and experience in developing and implementing online modules and classes
10
Responsibilities For Change Agent Resume
- Experience working in a consulting firm, development organization, or public agency
- Experience in planning and implementing programs
- Good practical knowledge of site setting out, control/checking and state of the art equipment and processes
- Have experience of handling customer complaints and managing customer expectations
- Good working knowledge in computer software applications including email, Microsoft Excel/Words and Powerpoint
Related to Agent Resume Samples
Agent Sénior Resume Sample
Work Experience
• Owning pre and post standard work
• Participating in, co-facilitating or facilitating projects, events and “just do-it’s”
• Participating in gemba walks and coaching employees on continuous improvement, standard work development/modification/adherence, flow, takt time attainm...
Professional Skills
• Strong analytical skills and logical thoug...
• Multiple years of Land experience, includi...
• Experience leading cross-functional teams,...
Lead Agent Resume Sample
Work Experience
• To provide leadership, guidance and direction to airport employees and/or contractors’ agents, ensuring AA delivers optimal customer service, operational reliability and a safe and secure operation
• To consistently support General Manager towards maintaining applicable operational standards an...
Professional Skills
• Good interpersonal and problem-solving ski...
• Proficiency in basic math skills, and the ...
• Good typing speed and skills
Service Agent Resume Sample
Work Experience
• Previous experience as a Reservations Agent
• Provide excellent service and exceed guests’ expectations, responding empathetically and with urgency to guests’ and staff needs
• Convey information to all concerned clearly and convincingly and with self-confidence
•...
Professional Skills
• Load and unload aircraft of cargo weighing...
• Driving vehicles with gross weights of 3,0...
• Engage in push-out of aircraft driving 80,...
Call Resume Sample
Work Experience
• Configuration, setup and maintenance of Genesys routing logic for Chase Toll-Free numbers and Multi-Site Call Routing
• Administration and documentation of the Chase Call Routing Platform (Carrier, Genesys, PBX)
• First Level 24x7 on-call support for call routing issues
...
Professional Skills
• Good communication skills and the ability ...
• Proven ability to work under pressure & pr...
• Excellent communication & writing skills
Document Processing Resume Sample
Work Experience
• Modify and maintain tools to support operations and business process creation using Adobe Acrobat, SharePoint, Excel and Access capabilities
• Monitor and create control reporting to track the performance of system and process integrity, vendors, internal workflows and SLAs
• ...
Professional Skills
• Experience using imaging equipment, a pers...
• Prior loan operations experience in a bank...
• With good leadership and people management...
Enrollment Services Resume Sample
Work Experience
• Serves as principal and first source of information regarding DCE programs and schools for prospective and current students
• Coaches and advises students one-on-one through the inquiry, registration, and admissions process
• Responsible for advising students on enrollment se...
Professional Skills
• Demonstrates effective coaching skills and...
• Superior attention to detail, organizing a...
• Excellent organizational, problem solving,...