Service Agent Resume Sample
Ruthe Lubowitz
680 Olson Parkway,
Phoenix,
AZ
+1 (555) 857 9564
Work Experience
Service Agent
08/2016
-
PRESENT
Detroit, MI
- Previous experience as a Reservations Agent
- Provide excellent service and exceed guests’ expectations, responding empathetically and with urgency to guests’ and staff needs
- Convey information to all concerned clearly and convincingly and with self-confidence
- Are able to address external stakeholders in a professional and convincing manner
- Able to engage colleagues and managers to build strong networks
- Professional appearance and manner required
- Perform in fast paced environment while maintaining a professional and effective approach to high-stress situations
- Available to work overnight shifts
- Very positive attitude and disposition
At Your Service Agent
04/2012
-
05/2016
Los Angeles, CA
- Strong familiarity with computers
- Excellent guest communication skills
- Strong team player and self-reliant
- Strong interpersonal and problem solving ability
- Answer all incoming calls (internal & external) with a warm and sincere welcome; answer all questions pertaining to the resort and its amenities; transfer callers to appropriate extensions
- Perform all wake up calls for in house guests in accordance with AAA five diamond & Forbes five star standards
- Log and dispatch all guest requests for Engineering & Housekeeping through the HotSOS operating system
- Twist, turn, stoop, bend, reach, and grip while checking baggage throughout an eight hour shift
- Stand and walk for an eight hour shift
Ramp Service Agent
05/2007
-
01/2012
San Francisco, CA
- Hear and respond to customers
- Speak and be understood in giving directions/information to passengers
- Tolerate and answer repetitious questions from customers in a friendly, outgoing manner
- Count money
- Lift up to 70 pounds (31.9kg)
- Judge distance
- Previous related experience in the Hospitality Industry an asset
- Good knowledge of hotel facilities and previous Property Manager (Opera) is an asset
- Computer and typing skills, approximately 40 words per minute
Education
Bluffton University
2002 - 2006
School's Degree in Communication
Professional Skills
- Load and unload aircraft of cargo weighing up to 70 lbs. in and out of aircraft within confined cargo areas, push, pull, and position loaded containers weighing up to 3,200 lbs. on rollers with/to aircraft
- Driving vehicles with gross weights of 3,000 to 80,000 lbs. in areas congested with aircraft, moving and stationary vehicles and equipment as well as positioning vehicle up to aircraft requiring depth perception and the ability to distinguish colors, red, green, and yellow
- Engage in push-out of aircraft driving 80,000 lb. vehicle or assist by providing guide function to driver using depth perception in congested areas or speaking to cockpit during push-back procedure
- Transport cargo to and from aircraft driving 3,000 lb. vehicle using depth perception to negotiate vehicle with attached carts through congested area. Read "off-load" sheets to determine destination of cargo
- While performing aircraft push-out and/or towing functions, engage in proper specific ground to cockpit communication via hand signals and voice commands, with and without, the assistance of sight or visual aids
- Demonstrates excellent interpersonal and verbal communications skills
- Strong analytical and risk management skills (e.g., ability to recognize trends and report anomalies for process improvement)
How to write Service Agent Resume
Service Agent role is responsible for customer, training, english, security, compensation, shipping, reporting, insurance, travel, events.
To write great resume for service agent job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Service Agent Resume
The section contact information is important in your service agent resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Service Agent Resume
The section work experience is an essential part of your service agent resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service agent responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service agent position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Service Agent resume experience can include:
- Valid driver’s license, five years’ good driving experience and a good driver’s abstract
- Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast paced call center environment is required
- Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required
- Participate in training activities to improve knowledge and skills
- Or above related experience and solid F&B knowledge are advantages
- Competencies (skills & knowledge required for the job):MS Office, Internet Applications
Education on a Service Agent Resume
Make sure to make education a priority on your service agent resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service agent experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Service Agent Resume
When listing skills on your service agent resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical service agent skills:
- Good telephone manner with excellent customer service skills
- Driving experience with a valid Driver’s License and a good driving history
- Excellent customer service and problem-solving skills required
- Basic analytical skills and strong business acumen
- Able to work well with DCS system (Good computer skills)
- Professional telephone etiquette and excellent organizational, written and verbal communication skills
List of Typical Experience For a Service Agent Resume
1
Experience For Royal Service Agent Resume
- Occasional standing, bending, kneeling, pushing, pulling
- Works as a team in keeping staging areas clear and maintaining smooth traffic flow in and out of the parking areas
- Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office, and Engineering
- Take dining reservations for our restaurants and answer questions regarding menu items and special dining events in an informative and helpful way
- Have full knowledge of the hotel’s emergency procedures, including being a member of the Primary Emergency Response Team
- Assists in emergency situations by directing emergency vehicles and maintaining traffic control as needed as well as traffic of pedestrians in walkway
- Investigates and reports accidents within parking valet areas and educates involved patrons on how to proceed regarding the damage
2
Experience For At Your Service Agent Resume
- Processes revenue and non-revenue traffic exiting the parking garages
- Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls
- Have working knowledge of coordinating with outside contractors in regards to telephone repair
- Check passengers in, accept baggage, collect baggage fees and provide gate and boarding information
- Provide clear, concise and courteous information for the traveling public
3
Experience For Seasonal Service Agent Resume
- Assist wheelchair vendor as needed (carry on/carry off/Stretcher passengers and personal effects and any passenger requiring assistance
- Available to work various shifts, including overnight shifts (if need be)
- Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
- Take ownership of the guest’s request and ensure follow up according to the hotel’s standards
- Work a variety of shifts including night shifts
- Proficiency in written and spoken English & Cantonese and fluent in Mandarin speaking
- Shift duty (including occasional overnight shift) is required
4
Experience For Ramp Service Agent Resume
- Yearly reporting for the Corporate & Social Responsibility’s team
- Transports outpatients between home and participating HUMC departments
- Maintains a clean and safe vehicle at all times, including gas, repairs, and maintenance as needed
- Inspect vehicles to ensure safety equipment is in working order (i.e., lights, tires, brakes, wipers, horn, seat belts, mirrors, back-up lights, etc)
- Consistently offer professional, friendly and engaging service to our internal and external guests
5
Experience For Administrative Service Agent Resume
- Ensure that all requests logged in the “Royal Service” software are followed up with according to the hotel’s standards
- Take part in Guest Resolution using the SCORE platform
- Provides quotes on premium changes for an existing insurance policy
- Process and distribute all guest messages, guest wake-up calls and all incoming faxes
- Monitor the fire computer and fire phone, and inform Security Department of all emergencies while following appropriate emergency procedures
- Book daily excursions, golf tee times, dining reservations and all other guest activities as required
- Accuracy in handling guest request and inquiries
6
Experience For Raffles Service Agent Resume
- Ensure all requests logged in "Royal Service" software are followed up according to the hotel standard
- Instruct guests on how to access the internet and guest room entertainment features (e.g., streaming video)
- Test communications equipment and ensure it is working properly
- Enter and locate work-related information using computers and or point of sale systems
- Maintain Department’s filing
- Maintain and ensure all guestroom telephones are in operating condition
- Have a working knowledge of any telecommunication requirements ie: conference calls, Mitel contact, additional lines as per group requirements
- Responsible for organizing daily amenity report and same day amenity requests
- Take in-room dining food & beverage orders
7
Experience For Summer Seasonal Service Agent Resume
- Available to work various shifts, including overnight shifts
- Assist in the training of new colleagues
- Contact blood donors by telephone using a dialer system to recruit for blood donation
- Maintain knowledge and awareness of all departments within the hotel, in particular Housekeeping, Maintenance, Guest Services, and Food & Beverage
- Participates in emergency procedures ensuring telephones are answered and coordinates communication till final evacuation
- Take In-Room dining orders for all guests in the hotel: Ensure accuracy of order and all special requests are transferred to the Food and Beverage department
- Intermediate ability to apply higher levels of underwriting authority
8
Experience For Baggage Service Agent Resume
- Understands and applies fundamental insurance knowledge as acquired by obtaining Personal Lines license
- Basic Claims knowledge (depending on roles and responsibilities)
- Understand requests for special handling and build procedures to meet the request
- Ensure AYS office is kept well stocked, clean and tidy at all times according to procedures
- No drug or alcohol related conviction on driving record in last 5 years
9
Experience For Remote Service Agent Resume
- Not currently on any type of probation (driving, performance, etc)
- Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs
- Proficient in using multiple computer applications simultaneously in a fast paced environment to quickly and efficiently meet donor service needs
- O A commitment of 40 hours a week during our business hours
- Available to work flexible working hours
- Computer savvy in Microsoft Window applications is required
10
Experience For Passenger Service Agent Resume
- Proficient in the English language (verbal and written), a second language is an asset
- Assess passenger’s needs and abilities to make use of the correct mobility equipment
- Monitor special needs passengers and personal effects in gate area
- 18445 Security Rd. Houston, Texas 77032
- Be familiar with the hotel’s loyalty program, Le Club Accor, and update preferences as required in the system
- Certificate or diploma in hospitality or relate field
- Familiar with PABX and telephone system is an advantage
List of Typical Skills For a Service Agent Resume
1
Skills For Royal Service Agent Resume
- Speak effectively one-on-one and before groups of customers or employees of the organization
- Operates motor vehicles in adherence to all New Jersey motor vehicle laws for the safe and effective operation of valet parking
- Prior Ramp Service experience
- Operate and control the hotel paging system per procedure as well as ensuring any maintenance that is required is completed in a timely manner
- Operates scanning equipmentto record shipping and package information of parcels
- Maintain an excellent relationship with all departments, in particular Housekeeping, Front Office and Engineering
- To plan a working day and prioritise relevant tasks
- Assist special needs passengers/unaccompanied minors and personal effects to ensure a seamless/stress free airport experience using all facilities at the port
2
Skills For At Your Service Agent Resume
- Operate paging and announcement systems at the gate and ticket counter as required
- Automatic driving experience
- 6 months or more of Customer Service, Sales, Telemarketing or Call Center experience
- Tandard driving experience
- Operate a scanner to scan baggage for security/weight and balance purposes
- Experience with World Tracer / DCS Systems
- Operate telephone switchboard station in order to answer telephone calls
3
Skills For Seasonal Service Agent Resume
- Handle and prioritize all Security, Engineering, Housekeeping, Bell Services, Valet Services, Banquets calls, and other departments as required
- Safely operate a variety of vehicles, including light duty trucks
- Be familiar with the pre-arrival emails process and assist with requests prior to guest’s arrival
- Refuels vehicles, add oil and other liquids when required, verifies good mechanical condition of vehicles
- Establish a good working relationship with other departments
- For guest experience enhancement, collect data and input in property system
- Strong knowledge of Microsoft Office and Opera an asset
4
Skills For Ramp Service Agent Resume
- Experience with Opera PMS is an advantage
- Operates sortation equipment
- At least with 1 year experience in a Customer Service Position
- Previous ticket counter or airline operations or hotel front desk experience
- Call Centre experience within a Hotel environment
- Experience in ramp operations, airline or hub environment
5
Skills For Administrative Service Agent Resume
- Knowledge of PMS a strong asset
- Loading, stowing and unloading of all cargo and baggage in accordance with flight loading plans
- Sitting throughout shift and occasional lifting and carrying up to 20 lbs
- Answering the incoming calls with friendly and courteous manner
- Bending/Reaching: 0-3 hrs/day
- Pushing/Pulling: 0-3 hrs/day
6
Skills For Raffles Service Agent Resume
- Cleaning of aircraft baggage pits and immediate work areas
- Working Knowledge in Opera PMS
- Standing: 0-3 hrs/day
- Sitting: 5-8 hrs/day
- Walking: 0-3 hrs/day
- Handling emergency call’s and calling the hotel doctor when needed 24/7
7
Skills For Summer Seasonal Service Agent Resume
- Cleaning of rental vehicles both inside and outside, manually and or with equipment, following the Clean Car Process
- Assists with operational procedures including sorting, shipment processing and documentation, manifesting, bagging, sending shipment status information
- Marshall aircraft on the ramp (includes directing, assisting and parking all arriving, departing and towed aircraft)Service aircraft as needed including
- Occasional standing, kneeling, pushing, pulling and lifting
- Preparation, reporting and accounting of necessary documents relating to work performed
- Lift baggage, boxes, or cargo weighing up to 70lbs. when loading/unloading aircraft, carts, and containers
- To be able to maintain communications with the Engineering Department using the 2-Way Radio system and input requests via EMS for Engineering to follow up
- Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls
8
Skills For Baggage Service Agent Resume
- Are willing to work morning, evening (AM/PM), and weekend shifts
- De-ice aircraft at heights of up to 20 - 80 ft. lifting and holding nose, spray exterior of wings and fuselage with glycol
- Count baggage/cargo being uploaded/ unloaded during operations
- Be able to input data into Guestware for reporting and tracking guest complaints, issues and hotel requests
- Light Activity, Sitting, Typing
- Responds to all in house guests requests and transmits the order to the corresponding departments for request to be treated complying with FHR standard
- Process all external and internal calls either by redirecting calls or assisting the caller (PBX operator)
- Assist disembarking/embarking passengers and personal effects from aircraft
- No more than 2 moving violations in the past 3 years and cannot be on driving probation
9
Skills For Remote Service Agent Resume
- No drug/alcohol related convictions or rekless/negligent driving incidents on driving record within the past 5 years
- Pull, push, and lift bags weighing up to 70 lbs. onto or from a conveyor belt
- Pick-up and delivery of all cargo, including mail, express, baggage, freight Company material, commissary supplies
- 40 hour work week, able to work the following schedule
- This SEASONAL Service Agent POSITION pays $11.00/hr. We are looking to fill this role in our BONITA SPRINGS location
- Understand requests for special handling and take action to fulfill requests
- Apply common sense understanding to carry out instructions furnished in written, oral, diagram
10
Skills For Passenger Service Agent Resume
- Able to make announcements in a group setting (Gates/Arrivals Hall)
- To be completely conversant on all facilities provided within the hotel, operating hours, costs etc
- Ensure that information is transferred from shift to shift, via logbook, ensuring a smooth transition
- Develop a close and harmonious working relationship with all departments within the hotel
- Carry out emergency procedures according to LSOP
- Assist guests with accessing the internet
- Provides expert insurance servicing consultation to members
- Processes members billing inquiries (discretionary power within defined threshold)
List of Typical Responsibilities For a Service Agent Resume
1
Responsibilities For Royal Service Agent Resume
- Assists incoming and outgoing guests with wheelchairs and getting in and out of vehicles as requested
- Process all external and internal calls by redirecting calls or directly assisting the caller
- Have full knowledge of the hotel’s emergency procedures, including following all safety policies
- Take ownership of the caller’s request and ensure follow-up according to the hotel’s standards
- Be able to give accurate directions and information regarding the immediate and metro area
2
Responsibilities For At Your Service Agent Resume
- Handle all emergencies according to established procedures
- Inspect vehicles to ensure safety equipment is in working order (i.e., lights, tires, brakes, wipers, horn, seat belts, mirrors, back-up lights, etc.)
- Maintain, monitor and update the ‘Guest Recovery’ log in the “Royal Service” software system, update and report where necessary to the relevant Leaders
- Resolve and process all consumers’ enquiries, requests to the departmental mission statement
- Answer employees’ requests (My Portal / Service Now) and undertake necessary actions as necessary
- Solves guest’s issues and complaints in accordance with Fairmont standards
- Drives and Stages vehicles to the appropriate area of the lot
- Place items found in vehicles in lost and found
3
Responsibilities For Seasonal Service Agent Resume
- Welcomes, directs, and assists patients and visitors to the institution by proactively greeting them in a courteous fashion utilizing proper verbal and non-verbal communication
- Drives guest vehicles from Medical Plaza, Emergency Room, or JTCC to designated parking area of garages for valet parking and returns guest vehicles to proper location for guest pick-up when needed in a safe, timely, and professional manner
- Accurately documents all vehicle tag information, claim numbers, and key storage location
- Ensures vehicles are returned in the same condition with which they were received
- Notifies both security department and supervisor in the event of any accident
- Completes daily Patient Pick Up Log and Fuel Log and returns to department as requested
4
Responsibilities For Ramp Service Agent Resume
- Coordinates traffic flow between intersection of Link Drive and garage entrance as needed, as well as pedestrian traffic in walkways
- Monitors all register, card access, ticket spitted, and gate equipment and troubleshoots equipment malfunctions
- Available to work weekends, evenings and holidays; 8 hour shifts from 6:45am-12am
- Vacuum interior, floor, seats, ashtray and trunk
- Clean all exterior and interior windows and mirrors
- Provide positive customer service where applicable
- Direct drivers to drop off locations as necessary
5
Responsibilities For Administrative Service Agent Resume
- Drive the vehicle from drop off point to destination
- Change tires and put spare tires on vehicles when needed
- A base hourly rate of $9.50 per hour (40 hours per week)
- Any applicable Overtime paid at time-and-a-half
- Shift Premium (+$.20 / hour from 2:00 pm - 7:59 pm; +$.35 / hour from 8:00 pm - 4:59 am)
- Maintain and monitor the “Royal Service” Dashboard and complete tasks and dispatch tickets accordingly to the appropriate departments
- Maintain and monitor the “Kipsu” software system and complete tasks; dispatch requests accordingly to the appropriate departments
- Be familiar with the In Touch program and send reservation confirmations and post-stay folios upon request
- Deliver and program wake up calls for guests
6
Responsibilities For Raffles Service Agent Resume
- Send Secure Pay forms upon request
- Responsible for the co-ordinates of DID lines and their hook-ups
- Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls
- Maintain accurate records of guest calls to maintain data integrity
- This is a Part-Timeposition (up to 25hrs/week)
7
Responsibilities For Summer Seasonal Service Agent Resume
- Responds to and resolves members concerns and inquiries
- Process policy changes for endorsements executed in various systems per request of members
- Ensure all external and internal guest/colleague inquiries and concerns are answered promptly and professionally either by telephone or the radio system
- Ensure guest’s requests are assigned to appropriate departments and followed up in a timely manner
- Ensure smooth internal telecommunication as per Raffles Standards
- Accurately record and control wake-up calls
- Assist guests with international calls and directory queries
- Call guests by name whenever possible
8
Responsibilities For Baggage Service Agent Resume
- Page staff member when requested
- Abide by principles of guest privacy
- Handle guests requests promptly and report complaints to the Telephone Supervisor
- Advise defects on switchboard equipment to Supervisor
- Maintain detailed knowledge of the Hotel’s fire, life and safety system
- This is a Full-Timeposition (up to 40hrs/week)
- Responds to all external and internal calls complying with FHR policies and procedures and standards and transfers them to the appropriate destination or assisting the caller
9
Responsibilities For Remote Service Agent Resume
- Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering and their facilities, services and hours of operation in order to respond confidently and effectively to inquiries
- Co-operates, co-ordinates and communicates with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated
- Treats restaurant reservations requests in SPA soft and is aware of all on going promotions and events in the hotel
- Log all requests and ensures follow up on all of them within standard delay
- Logs and treats wake-up call requests
- Arranges special deliveries and celebration of special occasions for our guests
- Serve as a liaison for Guests requiring information relating to all aspects of the hotel Receive, handle and distribute faxes, voice messages and written messages for internal and external guests, apartment tenants and internal departments
- Handles emergency line and elevators emergency alarms
- Maintains telephone extension lists updated
10
Responsibilities For Passenger Service Agent Resume
- Inspect each vehicle and report all out of service vehicle
- Drive vehicles to the ready line as directed
- Provide pick up, drop off service, and vehicle exchanges as required
- Neatly and accurately complete all forms and documents as required
- Adheres strictly to the Standard of Conduct and guidelines
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