Agent Manager Resume Sample
Keagan Crona
189 Strosin Stravenue,
Chicago,
IL
+1 (555) 619 5452
Work Experience
Agent Manager
06/2017
-
PRESENT
New York, NY
- Delivers WellCare’s Value Proposition to the broker team in assigned market
- Works collaboratively across functional areas by serving as a resource within one’s region and by leveraging the expertise of others. Provides in the field problem solving
- Monitor sales results, trends and key performance indicators (KPI's) and hold agents accountable for achieving targets
- Understand the target audience of our products and how to position products and value proposition to remain competitive
- Organize ICA activities, leads and territories to ensure effective and efficient coordination across the territory
- Organize activities, leads and territories to ensure effective and efficient coordination across the territory
- Conduct ride-alongs to observe sales techniques and ensure alignment with expectations and compliance with CMS regulations
- Provide a structured certification process, training processes and the available systems tools
M&R Agent Manager
06/2014
-
03/2017
Los Angeles, CA
- Demonstrate excellent communications skills both verbal and written
- Supporting business leaders(Managers, Senior managers, Directors, VPs) in developing specific portions of the diagnostic and design of DMS in their area
- Developing the skillsets of 2-5 business leaders per area and their teams in DMS tools (i.e., Lean management tools including but not limited to visual performance management, huddle meetings, problem solving, demand and capacity management, standard work, etc.)
- Coaching the leaders on how to leverage the tools to shift the mindsets and behaviors of themselves and their teams to instill a culture of Lean, problem solving and continuous improvement
- Owning the implementation and maturity of 2-3 tools from the DMS toolkit within the business area and communicating progress to program leadership
- Manage day-to-day time and activities of assigned Agents to ensure appropriate leading indicators of success and corresponding sales results
- Drive with CSD a recruitment program, ensure targeted resellers and targeted MSA’s are coordinate with ShoreTel and CSD field resources
Agent Engagement Manager
03/2007
-
03/2014
Philadelphia, PA
- Strong working knowledge/experience in voice and/or IT networking systems and technologies, such as knowledge of switches, PBX’s, PC’s, servers, LAN, WAN and traditional voice capabilities
- Demonstrated success in supporting/building VAD relationships
- Self-motivated to deliver results with minimal supervision, while being a team player
- Strategic thinker, but detail oriented
- Fun loving, positive attitude – excellent interpersonal skills
- Experience in working closely with sales, marketing, client services, development, executive management and product management to meet the needs of the business
- Successful history of achieving stretch goals and objectives
- Accountable for team objectives including unit service levels, e.g., quality and turnaround time of agent onboarding
Education
George Fox University - Boise Center
2002 - 2006
Bachelor's Degree in Business
Professional Skills
- Strong technical/computer skills including Webex, Excel, Word, PPT, etc
- Excellent presentation skills / Face-to-Face business development
- Training in presentation skills
- Proficient user skills using Microsoft Office applications including Word, Excel, and Outlook
- Data Analysis experience with experience working with Excel
- Interpersonal, presentation and organization skills
- Able to identify and leverage team members unique skills to maximize team performance
How to write Agent Manager Resume
Agent Manager role is responsible for training, presentation, software, travel, insurance, design, reporting, recruiting, health, outlook.
To write great resume for agent manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Agent Manager Resume
The section contact information is important in your agent manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Agent Manager Resume
The section work experience is an essential part of your agent manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous agent manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular agent manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Agent Manager resume experience can include:
- Experience conducting presentations or trainings
- Experience managing brokers or agents
- Experience recruiting staff, brokers or agents
- Recruiting, business development or financial service experience
- Healthcare marketing and/or insurance sales experience
- Broker Manager, Provider Relations/Marketing sales management experience
Education on an Agent Manager Resume
Make sure to make education a priority on your agent manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your agent manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Agent Manager Resume
When listing skills on your agent manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical agent manager skills:
- Prior experience in Lean transformations
- Prior experience with Lean in Headquarter functions (i.e. not operations or support functions)
- Reliable vehicle, driving record in good standing and appropriate insurance
- Experience being an activist/being involved in the community (outreach programs, community events)
- Experience recruiting and hiring Independent Career Agents
- Experience managing 1099 employees
List of Typical Experience For an Agent Manager Resume
1
Experience For M&R Agent Manager Resume
- Help coach newer members of the change team to be effective change agents within 6 months of starting in team
- Owning the implementation and maturity of DMS tools and practices within a business area, and communicating progress to program leadership
- Coaching the leaders on how to shift the mindsets and behaviors of themselves and their teams to instill a culture of continuous improvement
- Develop and enhance lean training material. Act as instructor for training sessions
- Lead problem-solving activities to define problems, determine root causes, create and test options, implement and standardize solutions
2
Experience For Senior Manager, Special Weapons Agent Team Resume
- Continually build and nurture the ICA team
- Partner with the internal and external individuals/organizations to identify and develop relationships that influence the buying behavior of our target consumer (e.g.; Providers, Regulators, Faith Based Organizations, and Associations)
- Facilitate engagement of all sales agents in executing these plans and ensure that they appropriately build and advance our brand and value proposition and represent our product portfolio and service offerings
- Achieving assigned sales / membership growth targets through both the External Distribution Channel (EDC agents in his / her market) and Independent Career Agents (ICA)
- Diagnosing the current state of the business with the help of business partners. Conducting interviews, gathering data, and analyzing current business performance
- Supporting business leaders (Managers, Directors) in the design of the management system and process related solutions in their area
3
Experience For Agent Engagement Manager Resume
- Developing the skill sets of 1-3 business leaders and their teams in lean management tools such as visual management, performance management, problem solving, and implementation of standard work
- Be a thought partner to leadership on program-related matters
- Decision making: Makes quality decisions and select solutions by weighing the ramifications of alternative courses of action. Utilize analytical tools to assess issues / outcomes; accurately interpreting quantitative information in light of company knowledge and product needs. Make on the spot decisions when appropriate. Know when and how to gain others' input, and when to implement action
- Builds Relationships: Known in the local agent marketplace for building sales talent. Relates well to all kinds of people, at various levels inside and outside of the organization. Builds appropriate rapport and uses diplomacy and tact. Builds constructive and effective relationships. Builds internal networks and consensus to shape decisions of upper management
List of Typical Skills For an Agent Manager Resume
1
Skills For M&R Agent Manager Resume
- Improve upon the sales strategy, build out KPI’s, establish effective pitching, and oversee metrics and reporting to provide team structure and focus
- Experience working for another Insurance Carrier as an Agent / Agent Manager
- Assist with EDC recruitment, helping to build strong partnerships
- Strong problem solver: Able to structure, analyze, and synthesize findings, identify root causes, and develop pragmatic recommendations
- Ability and / or experience to influence without authority (non captive agents)
- Experience as an independent Health Insurance Producer
- Medicare experience is desired, but not required
- Healthcare/insurance experience
- Healthcare / insurance experience
2
Skills For Senior Manager, Special Weapons Agent Team Resume
- Health insurance sales experience
- Medicare / Medicare sales support experience
- Medicaid and/or Medicaid sales experience
- Medicare/Medicaid sales experience
- Medicare experience
- Management of remote sales team experience
- Insurance sales experience
3
Skills For Agent Engagement Manager Resume
- Medicare sales management experience
- Medicare / Medicaid sales experience
- Help establish branding strategy alongside marketing professionals
- Further build out, measure, and innovate our current sales processes and talking points
- Manages day-to-day operations of all contracting functions
4
Skills For Neighbor Island Agent Manager Resume
- Drives change through the business operation to support a competitive and changing environment
- Collaborate with key agents and agencies within the EDC channel and provide them with necessary communication, training, and sales support
- Open to change, persistent, can improve a process and drive impact
- High ability to drive work with some direction
- Able to develop a solution and solve problems both creatively and independently
- We have two positions open: one to cover Maricopa County and one to cover Northern AZ
- Bilingual English / Vietnamese
- Language : bilingual (English and Chinese)
- Able to travel up to 75% time within assigned sales territory
5
Skills For Agent Manager, Nespresso Resume
- Proficient in MS/Office (Word, Excel, Outlook, Power Point, and Excel)
- Current and active IN state Life and Health License or ability to obtain upon hire
- Life and Health License for the state of Texas or the ability to obtain upon hire
- Current and active CA state Life and Health License or the ability to obtain upon hire
- Use of interactive technology(ie webex, social media, etc.)
- Health and Life insurance license in the state of California or ability to obtain upon hire
- Knowledge of Lead Management software
- Current and active KY state Life and Health License or ability to obtain upon hire
- Dual Specials Needs Plan
6
Skills For Manager, DMS Change Agent Resume
- Community Relationships within the territory
- Experienced in change management and influencing people without authority. Open to change, persistent, can improve a process and drive impact despite challenges
- Executes with Discipline & Urgency: Proven ability to achieve / exceed assigned monthly, quarterly and annual sales and operational targets through the implementation of local-tactical business plans. Translates business objectives into clear deliverables and lays out work in a well-planned and organized manner
- Problem solving: Understands complex concepts and situations presented by the business environment. Looks beyond the obvious and doesn't stop at the first answers, seeks the root cause of the issue. Uses logic and methods to solve difficult problems with effective solutions. Quickly assesses complex problems and selects the appropriate solution
- Develop and report on Agent Oversight metrics, including but not limited to key performance indicators, measures of success, quality assurance, and real-time operational metrics
7
Skills For Agent Manager Edc-denver, Colorado Resume
- Support the Global Agent Oversight team to provide program-level status reporting, including systems, project, and strategic initiatives
- Work closely with Regional and other Compliance teams to create standardized and enhanced Agent Oversight metrics
- Create internal weekly, monthly, and quarterly dashboards for Senior Compliance Leadership
- Develop external presentations on an adhoc basis for regulators, partners, and the Western Union Global Leadership Team
- Accountable to hire, develop and terminate staff
- Formulates and implements strategy for the unit to meet objectives and other business initiatives
- Manages and/or participates in selected projects and organizational initiatives
- Cultivates and manages relationships with various external entities
- Partner with the ICA Recruiting Manager to source and select candidates for ICA positions to ensure a continual pipeline and sufficient base of staff to meet assigned sales / membership growth targets
8
Skills For Manager, Agent Contracting Resume
- Be one of the key contributor to the overall Kids strategy in the Territory. Help to define the strategic direction for Licensing
- Help to develop and execute strategies to achieve the business aims and objectives locally, whilst ensuring growth objectives are aligned with the overall franchise priorities and category strategies of EMEA Category leadership
- Facilitate in presenting and gaining agreement and support for the Territory Licensing strategy with a diverse stakeholder group including Category leadership, the Territory Channel team and Franchise Management
- Act as a liaison between agent’s and UnitedHealth Group sales process owners to ensure agents are appropriately set up and supported across their lifecycle. This includes, contracting, licensing/appointment, certification, training, enrollment administration, commission payment, agent servicing, etc
- Conduct regular one-on-one meetings to review sales results/activities and provide feedback/coaching on opportunities for sales growth
9
Skills For Agent Territory Manager Resume
- Continually build and nurture our team of ICA's
- Act as a liaison between agents and UnitedHealth Group sales process owners to ensure agents are appropriately set up and supported across their lifecycle. This includes, contracting, licensing / appointment, certification, training, enrollment administration, commission payment, agent servicing, etc
- Partner with the Sales Director to identify and develop relationships with individuals and organizations that influence the buying behavior of our target consumer (e.g.; Providers, Regulators, Faith Based Organizations, and Associations)
- Demonstrate integrity and compliance: Models UHG's principles of Integrity & Compliance, holds self and agents accountable for adhering to regulatory and business requirements and standards, maintains the confidentiality of sensitive information
- Achieve assigned sales/membership growth targets through ICA's in his/her territory
- Act as a liaison between ICA's and UHG sales process owners to ensure ICA's are appropriately set up and supported across their lifecycle. This includes, contracting, licensing/appointment, certification, training, enrollment administration, commission payment, agent servicing, etc
- Facilitate engagement of ICA's in executing these plans and ensure that ICA's appropriately build and advance our brand and value proposition and represent our product portfolio and service offering
10
Skills For Safeco Agent Project Development Manager Resume
- Medicare sales experience required
- Organize sales activities, leads and territories to ensure effective and efficient coordination across the territory
- Continually work with the Agent Channels’ Sales Staff to
- Continually build and nurture our team of agents
- Organize involvement in training to ensure an accurate understanding of our products, compliance / policy requirements, sales processes, brand and value proposition messages and sales systems
- Act as a liaison between Agents and UnitedHealth Group sales process owners to ensure Agents are appropriately set up and supported across their lifecycle. This includes, contracting, licensing/appointment, certification, training, enrollment administration, commission payment, agent servicing, etc
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