Application Production Support Resume Sample
Frederic Wolf
659 Nikolaus Points,
San Francisco,
CA
+1 (555) 708 1446
Work Experience
Application Production Support Specialist
12/2016
-
PRESENT
Philadelphia, PA
- Pm to 9 pm , 1 pm to 10 pm,
- Pm to 6 am on rotation, once or twice in a month
- Monitors the effectiveness of all service level management tools and processes in use. Recommends and justifies the
- Develops contracts for the supply of products and/or services, ensuring that each contract underpins the relevant service
- Liaise with vendor (Moody’s) for priority 1 support related issues
- Following strictly the company’s rules and procedures to track issues diligently and make changes in production environment properly
- Maintains a broad understanding of the commercial IT environment, how Xerox and XIM sources, deploys and manages external partners and when it is appropriate to use in-house resource. Advises on the selection of suppliers, tendering and procurement. Participates in the development and evaluation of RFx documents
- Understanding of Investment banking and Trading systems. Equities trading and related concepts. Concepts of networking and large scale data centers
- Personal: EXCELLENT communication (written and verbal), Aptitude to solve problems and work under pressure, work in shifts, willing to be available for on-call support. Act responsibly and show ownership, Desire to learn and pass on the knowledge
Application Production Support
12/2011
-
09/2016
Houston, TX
- Carry out transversal tasks for applications to backfill during staff vacations
- Standardize the information continuity documents for the applications
- Create procedures to establish the KPI, monitoring response for capacity planning
- Prepare workflows aligned with global processes
- Review procedural documents with the teams to ensure they are current
- Ensure support documentation is kept up-to-date and published in prescribed tools according to the Bank’s standards
- Acknowledge alerts from the monitoring solution, analyze and categorize
- Proactively research and escalate any abnormalities in order to mitigate system issues and/or downtime
Application Production Support Technical Analyst
10/2006
-
10/2011
San Francisco, CA
- Report incidents in response to received alerts
- Apply recovery procedures for known errors
- Assist in the development and facilitate continuous monitoring of core system functions
- Provide application support to global users of various Sales and Research applications including onsite support in One Bryant Park
- Conduct and host application training sessions either 1x1, group/classroom or WebEx sessions
- Gather feedback from users and assist in marketing new features/applications
- Work closely and collaborate with the global support team as well as the development and business analysis teams
- Generate various reports for business and/or technology stakeholders
Education
University of Washington
2001 - 2006
Bachelor's Degree in Technical Fields
Professional Skills
- Excellent SQL skills with strong ability to debug and diagnose BI tool generated code
- Strong problem solving skills and be able to think out of the box
- Strong SQL skills and database design knowledge
- Proven experience in following and operating within the framework of the software development life cycle (SDLC)
- Overall technical proficiency (e.g. infrastructure components, basic programming skills)
- Problem solving, analytical and documentation skills
- Basic office skills such as word processing and spreadsheets
How to write Application Production Support Resume
Application Production Support role is responsible for software, basic, database, design, sql, documentation, architecture, securities, training, integration.
To write great resume for application production support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Application Production Support Resume
The section contact information is important in your application production support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Application Production Support Resume
The section work experience is an essential part of your application production support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous application production support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular application production support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Application Production Support resume experience can include:
- Hone technical support skills for BNP Paribas Corporate Platform applications
- Facilitate Root Cause Analysis (RCA) efforts (prioritize problems, identify and validate RCA) and if needed document and identify work-arounds
- Good time management skill and work well in the situation with high pressure or tight schedule
- Advanced MS Excel skills – ability to use data analysis tools and charts
- Incident management – logging incidents in a tracking system and prioritizing them
- Experience in creating and reviewing technical support documentation
Education on an Application Production Support Resume
Make sure to make education a priority on your application production support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your application production support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Application Production Support Resume
When listing skills on your application production support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical application production support skills:
- Good troubleshooting skills with general Windows software
- Strong analytical skills and well verse with problem resolution
- Great project management and good communication skills
- Good technical documentation skill and communication skill
- Good interpersonal skills, service oriented
- Good documentation, organization and follow-up skills required
List of Typical Experience For an Application Production Support Resume
1
Experience For Analyst Swift Application Production Support Resume
- Escalate issues to upper management and the required support teams
- Generate, analyze and publish support metrics to business and technology management for their review
- Work with key business and technology stake owners to help provide updates and resolve issues
- Maintain relationships with the development team, vendors, and other internal support teams
- Escalate problems and make enhancement requests as necessary
- Knowledge of Windows, MS Office
- Influences design and development of new and changed systems and services to optimize operational efficiency
2
Experience For Application Production Support Technical Analyst Resume
- Monitor and troubleshoot the overnight batch for AMR, Europe and ASIA. Provide timely resolution on every incident reported
- Provide level 1 and 2 support for PnL applications
- Be the single point of contact for North America for every PnL topic
- Participate and represent the PnL IT side in every project where an impact has been identified
- Gather requirements from users and create functionnal specifications
- Assist and support users on all their queries
- Act as a coordinator with central team in Europe to keep the PnL systems up to date
3
Experience For Application Production Support Engineers Resume
- Participate in incident management, follow ups and resolutions
- Work with programmers, end users, and internal operation to troubleshoot application and environment issues on both Unix/Linux/Solaris and Windows
- Work with version-control products, install and configure programs
- Set up, configure, maintain and support the EPS product suite
- Create and maintain documentation of detailed technical operations and procedures
- Be available for periodic off-hours support and installations via remote access
4
Experience For Analyst, Application Production Support Resume
- Due to extensive customer interaction via phone, excellent social and listening skills are required. The most successful technicians display behavioral traits of: Commitment, Follow Through, Attention to Detail, and Task Focus
- Conduct studies together with a group of project stakeholders to gather formal environment requirements from the multiple departments involved in IHC program
- Manage the IT integration or implementation of the solution
- Review designs of environments to ensure they comply with the requirements
- General application administration
- Beginner level of Java
- Knowledge of SQL and relational database technology
5
Experience For Application Production Support Specialist Resume
- Knowledge of Linux/Unix and windows server technology
- Shell and batch script development
- CFT file transfer setup knowledge
- SQL, to query data for problem analysis and to apply updates as required
- Knowledge of securities products, specifically Bonds, Repos, MBS
- Knowledge of Schedulers (Autosys, Control M) and ETL tool (Datastage WTX) would be an advantage
6
Experience For Financing Solutions Application Production Support Resume
- Proficient with Weblogic, Apache, JBoss and Tomcat web servers
- Familiarity with communication protocols such as FTP, SSH, and SSL
- Monitors levels of service achieved, ensures detailed metrics and records are kept and analyzed, provides adequate,
- Assist in the development, design and implementation of business systems. Serve as member of a project team or as an individual contributor as assigned. Provide computer program and system development and technical support for systems of highest complexity level. Plan and conduct tests, identifies procedures, resolves production problems, conducts walk-throughs, coordinates implementations
List of Typical Skills For an Application Production Support Resume
1
Skills For Analyst Swift Application Production Support Resume
- Expert knowledge experience of working in Unix environments and Shell scripting or Windows
- Proven track record of application support supporting medium to large size business communities
- Strong understanding of the profit and loss modelization
- Good knowledge of Perl scripting
- Experience in the technical application space
- Experience in a production support role
- IT Design and Development experience
- A very good team player and be able to work independently
2
Skills For Application Production Support Technical Analyst Resume
- Good knowledge of Word, PowerPoint
- Good to have basic knowledge of MS Visio
- Strong knowledge of Business Objects
- Experience with Windows office toolset (Word, Excel, Powerpoint, etc..)
- Support experience in a fast-paced, technical environment
- Excellent proficiency with the standard Unix and Windows interfaces
- Coordinate with Development in Chennai to get the work prioritized and worked upon
- Excellent attention to detail and ability to troubleshoot quickly and efficiently
3
Skills For Application Production Support Engineers Resume
- Mentoring and managing a team of support analysts responsible for a 24/7 production env
- Understanding of assigned applications, functional and technical, in order to support bug fixes, minor enhancements and other project support needs
- Monitoring – use and continual improvement of supported applications
- Working knowledge of MS Office and MS Visio
- Understanding of assigned applications – functional and technical – in order to support bug fixes, minor enhancements and other project support needs
4
Skills For Analyst, Application Production Support Resume
- For new solutions review achievable migration plans, taking due consideration of existing service requirements
- Expertise around database programming and performance tuning techniques
- Help users transitioning on new PnL systems. Provide training and support
- Provide on-call support for overnight batch processing on a rotating schedule
- Analyze existing workflow environments and assist with configuring new installations to fit into workflow models
- Assist in training and orientation of other staff and users
- Provide application support to end users, consulting with user groups to determine operations support needs and to ensure smooth implementations
5
Skills For Application Production Support Specialist Resume
- Ensure that processes are being adhered to by the change raisers and service agreement managers, reviewing reports and escalating issues to management where appropriate
- Control concurrent projects and assist in the management of work load that varies in scale and complexity to meet changing objectives
- Develop understanding of the Corporate platform business flows
- Carry out all phases required to bring projects or maintenance activities to term
- Participate in the BCP testing of critical applications and support out of regional BCP initiatives
- Manage technical projects in the Financing Solutions applications
- Performs unit testing and/or other test cases based on project needs
- Provide implementation support including, but not limited to code deployment and feature verification
- Develop and facilitate continuous monitoring of core system functions
6
Skills For Financing Solutions Application Production Support Resume
- Participate, lead or coordinate troubleshooting efforts to resolve application outage in a timely manner
- Document incident and error handling procedures in the team’s database
- Document routine solutions and enhance existing/construct new in house Qlikview knowledge base
- Basic understanding of technical architecture of applications
- Knowledge of programming languages (C, C++, C, .Net, VBA, APS .Net) would be an advantage
7
Skills For Team Leader Application Production Support Resume
- Basic understanding of user Roles and Permissions in a Network environment
- Basic understanding of database principles and proficiency with queries in PL/SQL
- Document environment requirements through working sessions with project stakeholders within the bank
- Act as a point of contact between infrastructure development team, solution architects and testing teams of IHC work streams
- Address risks on planning related to status of test environments and revisit daily the critical path and dependencies
- Perform unit testing and/or other test cases based on project needs, as needed
- Provide implementation support including but not limited to code deployment and feature verification
- Creates and maintains a catalogue of all available services (Service Catalogue). Defines the mapping of services
- Regularly reviews Operational Level Agreements (OLAs - internal), and/or underpinning agreements (external) to ensure
8
Skills For Application Production Support Tech Analyst Resume
- Inform your counterparts in London and Mumbai on what is happening in North America region
- Create and maintain documentation through reverse engineering
- Follow-up on work and open items
- High energy level coupled with a desire to take on responsibility
- Provide timely level-1 support to incidents and user queries within the Financing Solutions Operations teams, Front and Middle offices as well as Client management groups
- Contribute to deliverables and project planning for internal initiatives
- Participates in the Incident Management and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting
- Interact with Paris and APAC level-2 application support team and other local IT groups to provide seamless application support
- Understand and support functionally for Trade Finance applications
9
Skills For Application Production Support Lead Resume
- Provide support for unit and user acceptance tests for applications in scope
- Document support procedures and process frameworks
- Work with other team members to define time tables and project plans
- Provide out of hours remote on-call support on a rotational basis
- Ensure problems are appropriately logged and managed via the central repository
- Participate, lead or coordinate efforts around Event Management
- Communicate status of research to interested parties and ensure documentation is up to date
- Triage incidents and errors with the Business Support Team in order to create short-term solutions to restore service
- Manages customer expectations and perceptions in order to optimize customer satisfaction. Works with customers
10
Skills For Senior Application Production Support Specialist Resume
- Investigations into application behavior with queries directly from the business
- Authorized to work in the United States without sponsorship now or in the future
- Qlikview expertise & hands-on development, deployment and support is mandatory including end user dashboards, analyses & server side components – BI Server, BI Publisher together with authentication authorization, row-level security etc
- Comfort with UNIX – ability to navigate Qlikview back end servers
- Research forums/knowledge bases and identify solutions
- Be able to work off-hours occasionally
- Knowledge of vba, vbscript, SQL and relational databases
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