Production Support Analyst Resume Sample
Enoch Baumbach
645 Emmalee Bypass,
Chicago,
IL
+1 (555) 275 9071
Work Experience
Senior Production Support Analyst
02/2018
-
PRESENT
San Francisco, CA
- Knowledge of any scripting language
- Experience in Product Development business processes with supporting or developing of Bill Of Material or Product Development IT tools
- Years experience with Oracle database and PL-SQL
- Experience developing or supporting BPM/J2EE/Oracle environment
- Exposure and experience using ITIL
- Experience working on application level security controls
- Strong knowledge of development processes
Production Support Analyst
08/2012
-
10/2017
Dallas, TX
- Experience and exposure to using RSA, SQL developer and MS Office
- Communicate effectively with business users and deliver IT promised SLAs
- Experience with problem solving methodologies
- Understanding and experience for Security Controls Review Process (SCRP)
- Experience with New Scale Request Center and BMC Remedy Service Desk Tools
- Good working knowledge and understanding of the Bank’s Retail Products and Services
- Experience developing Java or C# applications
- Linux shell scripting or PERL programming experience
IT Production Support Analyst
07/2005
-
06/2012
Boston, MA
- SQL / NO-SQL / General Database experience
- Setup & parameterization
- Application documentation preparation & review
- Application release preparation
- Participation in PIV and DR testing activities in production environments
- Vendor management for 3rd party applications
- Application custodian activities, if required
Education
Drew University
1999 - 2004
Bachelor's Degree in Computer Science
Professional Skills
- Effectively utilize prioritization, organization and time management skills as well as multitasking
- Proven effectiveness in a role that requires multi-tasking and strong customer soft-skills
- Strong organizational/planning, analytical, problem-solving and decision-making skills, and the ability to work as a team to meet strict deadlines
- Possess strong analytical, problem-solving and synthesizing skills
- Technology Experience in the following skills
- Good computer skills and experience with process mapping software programs
- Possesses strong organizational and problem solving skills
How to write Production Support Analyst Resume
Production Support Analyst role is responsible for technical, analytical, business, interpersonal, database, application, troubleshooting, organization, reporting, advanced.
To write great resume for production support analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Production Support Analyst Resume
The section contact information is important in your production support analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Production Support Analyst Resume
The section work experience is an essential part of your production support analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous production support analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular production support analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Production Support Analyst resume experience can include:
- Coordinate activity between Business Units and IT to drive open action items to closure. Requires effective communication and task tracking skills
- Excellent English diction and writing skills
- Good writing skills for general communication
- Strong problem identification and solving skills; highly analytical
- Experience with Linux. Linux Admin skills desired
- Very good communications and analytical skills
Education on a Production Support Analyst Resume
Make sure to make education a priority on your production support analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your production support analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Production Support Analyst Resume
When listing skills on your production support analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical production support analyst skills:
- Demonstrate good organizational and delegation skills and efficient/effective management of one’s own and other’s time
- Excellent client relationship skills and a solid understanding of the ITS business
- Good experience in handling various production support roles (technical) and hands-on experience in analyzing and fixing Issues
- Prioritise work effectively in a dynamic, ever changing environment
- Strong technical writing and verbal communication skills based on the audience
- Strategic thinking, excellent verbal, written and Presentation skills
List of Typical Experience For a Production Support Analyst Resume
1
Experience For Senior Production Support Analyst Resume
- Proven ability to operate independently
- Work experience, 2+ years of experience in Boomi Support and Administration
- Reporting software WebSphere Experience with Web Services and APIs Amazon Web Services
- Knowledge of and experience with defining, implementing changes to, and supporting a production application considered an asset
- Experience with file transfer management including creating and exchanging keys
2
Experience For Application Production Support Analyst Resume
- Experience automating manual processes through either Linux / Windows scripting or other programming languages
- Experience architecting DR environments and supporting services using Site recovery manager, Oracle data guard, and Symantec Netbackup AIR
- Experience with programming in Java, PowerBuilder, Pro C, UNIX, Shell Scripting, Tomcat
- Proven competency in researching and analyzing business data and processes
- Experience in Order life cycle management, Booking, Billing, Customer Access
- Experience in performance testing, trouble shooting, failures and recovery
- Experience managing multiple Operating systems, such as UNIX, Linux, Windows, VMWare
- Proven expertise in DataStage Version 8.1/8.5/8.7/9.1,ETL, Unix scripting and debugging, Oracle, PL SQL, Unix, AUTOSYS, TOAD
- Experience in gathering and writing detailed business/functional requirements and test scenarios based upon customer needs
3
Experience For IT Production Support Analyst Resume
- Experience in engineering, engineering support, or technical support environment
- Experience using monitoring tools like Splunk, New Relic
- Kronos time-keeping system experience (troubleshooting, maintenance & administration)
- Experience architecting Storage environments and supporting services on Netapp, IBM, Cluster Mode on the NetApp Storage
- Experience architecting Backup and recovery environments and supporting services on Symantec Netbackup. Knowledge of Tivoli Storage manager
- Perform feasibility analysis on potential ways of streamlining and improving the effectiveness of the QA process
- Maintain a good working knowledge of company software products and systems
4
Experience For Oracle Production Support Analyst Resume
- Extensive experience with SQL Server database environments leveraging databases, tables/views, stored procedures, jobs, etc..
- Experience working within the telecommunications field would be an asset
- Experience in leading global production support teams
- Experience in software testing in multiple environments
- Past experience with retail and distributions systems including POS and warehouse management
- Experience working with incident resolution or problem determination
- Experience working with Microsoft Office Products (Outlook, Word, Excel, Access)
- Experience developing UAT plans/scripts
- Experience with system monitoring, file loads, and alerts
5
Experience For Associate Production Support Analyst Resume
- Assist in providing source and evidence for internal/external audit tests (SOX, SAS70)
- Experience with job scheduling software such as UC4
- Experience working with NetSuite or ERP systems
- Work with data or varying levels of quality and validity
- Experience in DOS batch scripting
- Possesses good understanding of key business processes and provides analysis, research and/or resolution to business partners
- Preferably have shell scripting experience (Linux, Windows)
6
Experience For Eccs Production Support Analyst Resume
- Strong proficiency with various data types and formats including, but not limited to: XML, flat files, delimited, etc
- Builds effective working relationships with co-workers, internal/external customers and other resources inside and outside of the organization
- Takes lead in learning tools and processes and promotes effective use of technology to solve business problems
- Experience of investment banking, especially FX, Rates and Credit
- Experience working with third party applications considered an asset
- Experience using the client’s design and development processes, standards and tools
- Two or more years experience in the investment banking industry and/or atop tier financial institution
- Related experience, including hands-on production support
7
Experience For Interface Production Support Analyst Resume
- Experience of command line UNIX, ETL, Java/SOA and Oracle platforms, as well as tools such as Autosys and Remedy/ServiceNow ticketing systems
- Experience on Java/J2EE applications running on Unix with Oracle databases
- Experience with server and application log analysis and monitoring tools
- Experience working within a cross functional environment
- Hands-on experience in Production Support/Engineering
- Experience managing UNIX/Linux/Aix environment
- Experience researching issues through multiple systems to make an informed root cause analysis
8
Experience For Production Support Analyst, / Payroll Resume
- Experience leading resolution of health care issues that include topics on eligibility, claims, EOB, bills and payments
- In hands-on experience in supporting complex batches
- Experience IVR/Web products, applications, release management, content management, trouble-shooting, and development support
- Flexible, organized, and able to handle and prioritize multiple requests at once while meeting deadlines in a fast-paced environment
- Adapt plans and react to changing priorities
- Experience using tools like SVN, JIRA
9
Experience For Production Support Analyst, Senior Resume
- Experience working with data feeds and ETL tools
- Experience of investment banking, especially FX, Equities, Rates and Credit
- Experience working in an ITIL structured support environment
- Strong infrastructure knowledge in Linux / Unix, Windows, Databases (Sybase & DB2), Storage, Networking and Web Technologies
- Experience supporting applications in a Windows environment
- Experience in analyzing complex problems and recommend solutions
- Related experience, including hands-on production support
- Experience using client’s design and development processes, standards and tools
- Experience with Unix scripting languages or with perl or python
10
Experience For Global KYC Production Support Analyst Resume
- Previous experience in at least 3 or 4 of the following modules, GL, AP, AR, PO, INV, CM & ChRM (Trade Management) modules (R12) is required
- Related experience, including hands-on production support
- Experience with enterprise reporting environments such as Business Objects, Crystal reports, or Actuate
- Experience with system and application linkages to enterprise monitoring environments such as HP Openview
- MS SQL Server programming experience
- Experience with scripting technologies highly recommended (e.g Puppet, Chef)
List of Typical Skills For a Production Support Analyst Resume
1
Skills For Senior Production Support Analyst Resume
- Excellent interpersonal and communication skills verbal and written -Strong problem solving and diagnostic skills required
- Strong skills in I-Series debugging and troubleshooting skills
- Strong customer service orientation and proven ability to effectively prioritize and execute tasks
- Working knowledge of UNIX skills/Mainframe Skills/Sql knowledge
- Working knowledge of UNIX skills/Mainframe Skills
- Good organizational and priority skills and ability to manage multiple tasks and projects simultaneously
2
Skills For Application Production Support Analyst Resume
- Strong decision-making skills in a fast paced environment
- Excellent documentation, communication, and interpersonal skills
- Good people skills with focus on cross team collaboration
- Excellent customer service skills that build high levels of customer satisfaction for internal
- Excellent customer service skills that build high levels of customer satisfaction for internal customers
- Strong Interpersonal Skills, Team Oriented, And Highly Motivated
- Good time-management skills. Ability to multi-task or work on multiple projects concurrently
- Excellent communications skills both written and verbally
- Strong communication skills (written & verbal in English)
3
Skills For IT Production Support Analyst Resume
- Strong organizational, verbal, written and interpersonal communication skills
- Strong interpersonal communication skills, but verbal and written required
- Strong communication skills essential to work with users and senior management in the global technology and business communities
- Excellent communication skills, both verbal and written, with the ability to lead a conference call
- Strong problem management skills in a technical support environment with acute attention to detail
4
Skills For Oracle Production Support Analyst Resume
- Solid verbal communications skills
- Strong skills in both technical and functional aspects of the Information system
- Exposure working on ETL / API’s / Reporting skills and working on large volumes of data
- Exposure working on ETL / API’s / Reporting skills and working on large volumes of data
- Decision making and problem -solving skills. Ability to take initiative
5
Skills For Associate Production Support Analyst Resume
- Proficient in metric reporting utilizing advanced excel skills, Domo, or Minitab
- Excellent experience developing and testing code fix for reported Tier 3 issue in business critical enterprise applications
- Analytical, problem-solving and synthesizing skills
- Efficient and effective use of time, whether prioritizing tasks or managing down time
- Documentation, grammar, and reading comprehension skills
- In-depth understanding of Incident and Problem Management practices, skills and tools
- Experience with code Linux shell scripts and/or Windows PowerShell scripts or command file scripts. Any programing experience would be of value
6
Skills For Eccs Production Support Analyst Resume
- Resolve incidents/problems efficiently and effectively; recognizing customers’ competence levels; and able to approach each level appropriately
- Good experience of scripting for process automation and system efficiences
- Batch processing and automation skills
- Media Industry Experience. Experience with Content Scheduling or Air Time Sales applications
- Strong experience building system controls via Splunk
- Basic networking skills – TCP/IP, Firewall, Load Balancer, Proxy
- Very strong experience in Dynatrace and messaging platforms like MQ Series, SWIFT
7
Skills For Interface Production Support Analyst Resume
- Basic problem solving skills in multi-platform environment
- Communicate well and work effectively with end-users. Capable in multi-tasking with little supervision
- Communicate effectively with people of varying degrees of technical expertise. Follow the sun support model
- Strong experience from Dockerized application configuration and deployment
- Hands on skills at Weblogic configuration, deployment and operations
- Skills to manage Kafka configurations
8
Skills For Production Support Analyst, / Payroll Resume
- Effectively use production control tools and resources for mainframe and/or open
- Prior relevant Financial Services industry experience
- Self-motivated with exceptional oral and written communication skills; ability to communicate clearly and concisely
- Work effectively within a fast paced, global team environment
- Good to have experience on applications: Genesys Call Routing, IVR/VRU, carrier applications, and softphone applications
- Support/developer experience in financial services, preferably Asset Management, with a strong understanding of Sales and Marketing applications
- Microsoft SQL, or Sybase Experience Relational Database Experience
9
Skills For Production Support Analyst, Senior Resume
- Interact effectively with internal developers in order to track/triage application defects
- Better communication skills
- Solid experience in L2 production support (5+ years) in Equity Finance / Stock Borrow Loan
- Proficient on MS Office and overall intermediate computer skills
- Capable of carrying out assignments independently as well as working effectively as a part of a team
- Strong Windows and Linux systems administration experience desirable
- Effectively communicate in written and verbal formats to various audiences
- Problem research and analytical skills required
- Good Sybase knowledge and experience
10
Skills For Global KYC Production Support Analyst Resume
- Proven experience in trade floor Production Support in Fixed Income
- Work experience that reflects a proven track record or proficiency in the competencies noted
- Willingness to acquire new skills as technology changes
- Working experience with and troubleshooting Informatica, Autosys & Control-M Scheduling
- Triaging work according to process and business priority
- Developing strong relationships with key users and with RTB/CTB team members
List of Typical Responsibilities For a Production Support Analyst Resume
1
Responsibilities For Senior Production Support Analyst Resume
- Strong database skills (Oracle, MS SQL)
- Technical affinity. MS Excel skills. Database management experience
- Good to have experience on applications: NICE Call Recording, Aspect Dialers, OnQ/Call Tech and Workforce Management
- Prior experience in the Financial Services Industry; preferably in support of trading desk operations
- Strong experience with production application support and development
- Adapt to new technology and skills as part of Digital Evolution to support new products
- Demonstrated experience with Order Management systems
- Demonstrated experience with Order Fulfillment systems
- Work experience, 2+ years of experience in NetSuite Support and Administration
2
Responsibilities For Application Production Support Analyst Resume
- Work experience, 2+ years of experience in Salesforce Support and Administration
- Work experience, 4+ years of experience in Salesforce Support and Administration
- Copes effectively and is productive under work stress
- Team player who can work effectively with various functional groups
- Support role experience required ( >5 years’ experience)
- Web application skills (Apache Tomcat, IIS)
3
Responsibilities For IT Production Support Analyst Resume
- Work effectively and independently on multiple simultaneous tasks within a fast paced high tech customer service oriented environment
- Experience developing or supporting Linux, Apache, MySQL and Java applications
- Experience building or running production applications in Amazon Web Services
- Experience building or supporting highly available production applications
- Experience supporting call center applications such as: Genesys Call routing, IVR/VRU, carrier applications, and softphone applications
4
Responsibilities For Oracle Production Support Analyst Resume
- Experience supporting Contact Center applications such as: NICE Call Recording, Aspect Dialers, OnQ/Call Tech and Workforce Management
- Experience in Investment Banking Domain 4. Working knowledge on BO
- Strong focus on ownership of issues and commitment to resolving them
- IT development, testing, and/or application support experience
- IBM Mainframe Experience Preferably Using IDMS
5
Responsibilities For Associate Production Support Analyst Resume
- Provides testing support to include test plan and test case development, test results validation and resolution of test issues identified
- Direct hands-on experience working in a large, complex technology area
- Work experience with COBOL, CICS, DB2, JCL, VSAM, Ezetrieve , scheduling, File Transfer technologies and other support technologies
- Work experience with systems support and debugging
- One or more years' experience in a customer-facing technical support role or equivalent
- Demonstrated competency in Windows server platform, Microsoft SQL database, relevant web technologies, and networking
6
Responsibilities For Eccs Production Support Analyst Resume
- SQL - experience using SQL to pull information
- Experience in performance tuning and service level availability improvements
- Relevant work experience in a customer-facing support or services role within a technology-oriented company
- General HW/SW Troubleshooting experience required
- Excellent understanding of SQL
- Related experience, including hands-on production support
- Develops use cases and acceptance criteria and monitors testing progress to ensure that applications are fully tested prior to deployment
- Support experience in Sungard GlobalOne, Sungard Loanet, Equilend and/or DataLend desired
7
Responsibilities For Interface Production Support Analyst Resume
- Advise business staff or unit of technology uses to improve efficiency and effectiveness
- Experience with Informatica (v.9 desired)
- Experience with SQL
- Experience with Oracle PL/SQL
- Assist with Business Continuity Exercises and weekend validations for Global Transfer Agency applications
- Equivalent experience in Production Support
- Knowledge of effective project management
- Strong understanding of Operating Systems like but not limited to Windows, UNIX and LINUX
- Good working knowledge of IBMS Content application
8
Responsibilities For Production Support Analyst, / Payroll Resume
- Has the ability to work on multiple items at one time and to ensure that overall priorities are being met
- Maintains currency and advanced level of technical skill/knowledge in all Treasury Management products and services
- Provide excellent customer service to the internal customersEducation Requirement
- Build strong relationships with business partners and ensure HR systems support day to day processes in an efficient manner
- Experience with monitoring tools (ex. Splunk, Sitescope, Tivoli, CloudWatch)
- Diagnose and triage issues to identify and articulate the customer and business impact and priority
- Build strong partnerships with core application development teams to facilitate them to adopt to the pre-production support model
- SQL experience with the ability to create simple SQL queries to check integrity of data
9
Responsibilities For Production Support Analyst, Senior Resume
- Execute tests to validate reported defects and advice on impact, risks and possible resolutions
- Hands on experience with eCommerce, direct-to-consumer and wholesale businesses
- Demonstrated ability to work with heterogeneous systems and integrations across systems
- Database administration experience: Oracle primarily, DB2 secondarily
- Strong experiencing building web services and batch components
- Experience in vendor performance management
10
Responsibilities For Global KYC Production Support Analyst Resume
- Provides consultation to business users in the effective use of applications and information technology
- Experience in SAP ERP and Salesforce CRM application
- Experience in IT policies, procedures and standards
- Experience in Java or C# applications
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