System Support Analyst Resume Sample
Kacey Langworth
6072 Morar Path,
Los Angeles,
CA
+1 (555) 748 9231
Work Experience
Senior System Support Analyst
07/2017
-
PRESENT
Dallas, TX
- Experience supporting and maintaining workstation and server hardware
- Note: Position eligible for partial remote hours.
- Keep current on rapidly changing technological trends, self-teach new technologies and maintaining an understanding of the division’s desktop technology strategies, while meeting departmental goals and objectives
- Keep current on rapidly changing technological trends, self-teach new technologies and maintaining an understanding of the division’s desktop technology strategies meeting the departmental objectives
- Participation in iDeal’s future development/enhacement projects as they arise
- St- and 2nd-level technical and functional application support,
- Practical Service Management, i.e. adhering to ITIL methodologies and global GM IT APS standards for change, release, incident, problem and request Management,
System Support Analyst
07/2014
-
06/2017
New York, NY
- Performs intermediate system analysis to analyze/research vendor software release notes (fixes and enhancements), newly submitted idea, project changes, etc
- Assists with the design, development, and testing of the Laboratory Information System
- Mentors other technical analysts on troubleshooting issues of intermediate to advanced complexity & creating system
- Experince in various windows OS support including winows server 2003, 2008. 2012 etc,
- At least an year experince in IBM/ HP server hardware support,
- At least an year experince in VM ware / cloud server support ,
- At least an year experince in Trading application support,
- Experince in SCCM other tools for Microsoft patching,
- SCOM and IT Store ticket system experience are assets,
Junior System Support Analyst
04/2007
-
02/2014
Philadelphia, PA
- Business analysis of Maintenance & Enhancement (M&E), i.e. capturing business requirements, performing gap and impact analysis, producing functional specifications, defining test strategy and arranging User Acceptance Tests (UAT)
- Manage, trouble shoot and train users on SharePoint 365
- Work with internal team members on Access, Excel issues
- Support business systems utilized by the group including Oracle ERP and Essbase
- Provide training as able to users and other team members
- Support internal projects as able
- Receptive to direction and willingness to learn
- Responsible for identifying and making sure that lab orders are configured properly and flow correctly between other ancillary systems
- Responsible for identifying and managing application errors and system enhancement requests
Education
Colgate University
2002 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- Strong debugging and problem solving skills with excellent understanding of system development methodologies, techniques and tools
- Demonstrated leadership skills, the ability to negotiate in a complex environment, and a proven track record of IT Support in a fast-paced business environment
- Excellent oral, written, and presentation skills to effectively communicate technical information to all levels of internal and external personnel
- Strong Unix skills including shell scripting
- Strong analytical and problem solving skills (M)
- Strong verbal and written communication skills covering both operations, technology, vendor, and client audiences
- Professional customer service skills: solutions mindset, helping nature, positive attitude, real passion for the customer and the customer experience
How to write System Support Analyst Resume
System Support Analyst role is responsible for customer, software, analysis, basic, technical, troubleshooting, english, analytical, leadership, excel.
To write great resume for system support analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For System Support Analyst Resume
The section contact information is important in your system support analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your System Support Analyst Resume
The section work experience is an essential part of your system support analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous system support analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular system support analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative System Support Analyst resume experience can include:
- Strong interpersonal skills with a client service orientation, an effective communicator with staff, management and executives
- Build networks with Stakeholders and excellent relationship management skills
- Excellent analytical, problem-solving and time management skills
- Excellent communications and interpersonal skills (M)
- Excellent organizational skills (M)
- Outstanding problem solving and data analysis skills
Education on a System Support Analyst Resume
Make sure to make education a priority on your system support analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your system support analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in System Support Analyst Resume
When listing skills on your system support analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical system support analyst skills:
- Solid experience supporting a financial workplace environment, solid experience on application support on equity and derivatives business
- Good technical troubleshooting and debugging skills and familiar with Unix commands
- Good analyticaland problem solving skills
- Strong hardware experience including configuration of servers essential and wireless network experience desirable
- Excellent organizational skills and the ability to manage multiple initiatives
- Good level of Microsoft /Excel skills
List of Typical Experience For a System Support Analyst Resume
1
Experience For Senior System Support Analyst Resume
- Previous experience on similar role in a Windows-based environment
- Very Strong SQL knowledge (mostly Oracle)
- Experience with Enterprise Content Management and/or FileNet P8 Repositories
- Experience with Content Migrations from one repository to another
- Conducts production support validations and accepts turnover from development
- Strong MS Office (Word, Excel, Office, Project) & Visio
- Identifying complex problems and developing, evaluating and implementing solutions
- Learning, understanding, implementing and utilizing SOX (Sarbanes-Oxley) and security regulations
- Developing and maintaining training material
2
Experience For System Support Analyst Senior Resume
- Analyzing problems, communicating resolution and conducting follow-ups
- Maintaining the performance, monitoring and availability of the company's Windows/Linux servers and AS/400 iSeries to meet the business requirements
- Managing and administrating the change management process
- Coordinating and executing code installations
- Creating and executing queries for one-time extraction of data
3
Experience For Treasury System Support Analyst Resume
- Setting up and testing interface files
- Identifying alternative solutions and approaches to problems and influencing others on the best approach to take
- Assisting in documenting current policies and procedures
- Performing specialty production processing
- Performing monthly and quarterly SOX testing
- Interpreting and presenting data and conclusions to management as needed
- Operating Systems of the IBM AS/400 iSeries to include but not limited to OS/400, AIX, Linux & Windows
- Testing and implementation of new hardware and software required by the company
- Leading IT support group activities and provides analytical and technical assistance to the support team
4
Experience For System Support Analyst Intermediate Resume
- Working under minimal supervision on complex projects
- Widening latitude for independent judgment
- Generating statistical reports and analysis for management
- Monitoring team activities for quality control
- Providing recommendations for enhancements to department processes and procedures
- Maintaining current operational procedures
- Working with business units to quality control applications
- Performing monthly user access audits by application
- Executing system processes not yet ready for hand-off to operations and reviews results
5
Experience For Functional System Support Analyst Resume
- Maintaining support test areas and utilities
- Working with external and internal auditors on SOX, SSAE16 and internal audits
- Working with DBAs to modify databases and schemas
- Preparing detailed analyses of processes and procedures
- Performing operational analyses of procedures
- Providing 24 x 7 on-call support for all assigned production-related systems
- Interfacing with internal clients, vendors, managers, IT and Product Development to resolve problems
6
Experience For Reimbursement System Support Analyst Resume
- Escalating problems to appropriate teams when necessary
- Representing team on cross-functional teams for production, support and development activities
- Interacting with internal departments to deliver solutions
- Improving methodologies used in the job
- Maintain production support for all incidents by managing, tracking and resolving incidents by the agreed upon SLA time lines
- Participate in UAT for bug fixing, enhancement items by helping with requirement gathering of the business cases and other system related activities
7
Experience For System Support Analyst, / Iseries / RPG Resume
- Set up preventive system monitoring and alerting
- Assist system support analyst on user provisioning and other supporting needs
- Prepare training materials and provide application training to the end users
- Performing analysis and writing design/architecture documentation
- Quick learning habit and accuracy are definite assets
- Ensures daily operating procedures are completed timely and efficiently
- Ensures all data processing procedures are vehemently adhered to. Develop or modify internal procedures as needed
- Provide hands on production support for JDA Global Planning systems (Demand, Fulfillment and Supply)
- Clearly identify reported issues as a defect, training need, or enhancement request
8
Experience For Payroll System Support Analyst Resume
- Primary contact for nightly batch processing issues, ability to analyze and take corrective action for any reported batch issues
- Define, document test approach for identified issues / enhancements ; including creation and execution of test plans and scripts
- Actively participating in all phases of product development to ensure a smooth transition into production for the users, clients and support personnel
- Analyze, diagnose, test and implement solutions to support requests according to team standards and best practices
- Escalate and track support issues according to team guideline
- Responsible in broadcasting email communication to end users
- Strive for service excellence by providing the best-possible solutions or workarounds to users
9
Experience For Finance System Support Analyst Resume
- At least basic knowledge Networking technology (TCP/IP, DNS, DHCP)
- Collaborative but able to work autonomously with minimal guidance in a rapidly changing environment
- Lead and work on multiple Content Repository Migrations throughout the year working closely with other Migration Leads
- Provides technical assistance to programming staff in the analysis of application software abends and performance
- Assists state support with client directed communications related to incidents determining impact and root cause
- Assist in the development of training materials and presentations
- MCSA / MCSE is an asset
10
Experience For Financial System Support Analyst Resume
- ITIL / PMP certifications are definite asset
- Good working knowledge of PC’s including Windows XP/Windows 7 and Windows 8.1 operating systems. Ability to maintain troubleshoot and administer Cisco switches, network printers. Good understanding of RF technology would be an asset
- Works with TD and other EI COE’s to carry out necessary application and infrastructure releases, support and documentation according to industrial best practices and the Bank’s standardized processes (e.g. CMMI and ITIL)
- Provide ‘entry-level’ training on basic applications (Word, Excel, Outlook) as needed
- Ensure all PC’s and equipment at the Brant location is operational at all times
- Performs systems administration tasks that are both planned and emergency
- Analyzes, recognizes and troubleshoots problems with server hardware and applications software. Follows established procedures to detect, diagnose, and report all application related problems with servers
- Installs new software releases, systems upgrades, evaluates and installs patches and resolves software related problems
List of Typical Skills For a System Support Analyst Resume
1
Skills For Senior System Support Analyst Resume
- Good analytical and data manipulation skills
- Effectively communicate both orally and in writing; communicate proficiently through technical writing and deliver information through presentations
- Skills in object, data and / or process modeling; financial analysis and planning, business value analysis; business process design
- Basic to intermediate decision-making and problem-solving skills
- Sound technical specification writing/documentation skills included Business requirements, test strategies and functional specifications
- Sound technicalspecification writing/documentation skills included Business requirements, teststrategies and functional specifications
- Creative problem-solving skills and ability to work conceptually
- Expert level skills in web application front-end technologies including JavaScript, AngularJS, AJAX, JQuery, HTML, CSS3, JSON
2
Skills For System Support Analyst Senior Resume
- Interpersonal skills to work across boundaries and to establish and maintain professional working relationships with co-workers, customers and clients
- Ablility to build relationships and work effectively in teams, including with overseas colleagues as part of the team’s international remit
- Advanced technical troubleshooting skills (Specifically VOIP/Telecommunications)
- Work effectively in a changing business environment, independently, and as part of a team
- Experience managing a backlog and prioritization
- Emphasis on communication skills and confidence in high pressure environment
- Experience in Windows, Linux command and support experience
- Administration skills in Windows 7, 8.1, 10
- Development Skills in .NET/Java to help maintain/create tools to support migrations
3
Skills For Treasury System Support Analyst Resume
- Coordinating and prioritizing requests/tickets among team members
- Developing and designing effective system-generated reports
- Experience monitoring and maintaining enterprise applications platforms; along with coordinating software application upgrades
- Excellent influencing and negotiating
- Knowledge and experience dealing with Group Policies implementation and troubleshooting; Security and administration of the Active Directory environment
- Strong in information acquisition and analysis, constructive challenge, building and managing partnerships, flexibility and stress management
- Experience using agile methodologies, continuous integration, automated unit testing, version control systems
- Experience with ticketing and tracking systems for incident and change management
4
Skills For System Support Analyst Intermediate Resume
- Experienced supporting JDA Global Supply Chain planning systems; preferably JDA Demand, Fulfillment and Supply
- Quick learner, good capability in understanding and communicating business processes and systems functionality (M)
- Knowledge and a demonstrated ability to quickly learn a variety of applications including web apps, mainframe, incident tracking tools
- Experience building and maintaining defined reports
- Experience working with vendor customer support on issue resolution and providing internal issue support
- Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications, network and client environment
- Experience in IT operations department supporting systems in corresponding area
5
Skills For Functional System Support Analyst Resume
- Experience supporting lab instruments
- Experience in supporting Waters Empower 3
- Experience in supporting Waters NuGenesis LMS and SDMS
- Experience in developing document templates for Waters NuGenesis
- A combination of recognized post-secondary training and experience
- Experience in a Banking or Corporate Treasury background,
- A strong understanding of financial products
- Financial and treasury accounting knowledge/treasury system experience
6
Skills For Reimbursement System Support Analyst Resume
- Experience in aBanking or Corporate Treasury background,
- A strongunderstanding of financial products
- Financialand treasury accounting knowledge/treasury system experience
- Experience interfacing with REST Web Services
- Experience developing web user interfaces which are standards-compliant, cross-browser compatible and adhere to accessibility guidelines
- Experience with hosting apps in Cloud
- Experience working in SDLC and GxP environment
7
Skills For System Support Analyst, / Iseries / RPG Resume
- Three (3) or more years of JavaScript experience using an AJAX framework such as Angular or Sencha
- A good understanding of vehicle service plans, insurance or similar products
- At least two years system or application administration and/or report building experience
- Good understanding of Supply Chain and Trade Finance operational activities
- Good understanding of Business Continuity, Disaster Recovery, IT Risk and Security
- Experience of working with the MHR iTrent HR & Payroll
- Experience following software development practices that include source code management, version control, and change management processes and procedures
- Experience technically or functionally supporting applications
- Experience with job scheduling systems such as UC4
8
Skills For Payroll System Support Analyst Resume
- Experience with HPQC for manual and automated regression testing
- Experience in a large, multivendor, computing environment preferable
- Good documentation and problem solving abilities
- Experience working with large data sets
- Experience in technologies including SQL queries (Oracle) and Enterprise Content Management (IBM FileNet P8)
- Understand and dynamically adjust priorities as within a changing workload
- Experience driving IT Projects
- Experience using JAMF/Casper
9
Skills For Finance System Support Analyst Resume
- Co-ordinate testing and the sign off of static data or report changes from business owners prior to release into production
- Experience in change controls, incident management
- Prioritize work load , multi task and react quickly to meet business expectations
- Experience with Middle Office, Product Control, Finance and/or Market Risk Management environment
- Advanced user experience with Treasury systems
- Effective interaction with internal and external clients/counterparties/ vendors
10
Skills For Financial System Support Analyst Resume
- Clear communicator who is able to prioritise tasks
- Experience with Middle Office, Product Control, Finance and/or MarketRisk Management environment
- Advanced userexperience with Treasury systems
- Effectiveinteraction with internal and external clients/counterparties/ vendors
- Clearcommunicator who is able to prioritise tasks
List of Typical Responsibilities For a System Support Analyst Resume
1
Responsibilities For Senior System Support Analyst Resume
- Experience in Enterprise production support or 5 years of experience in software development teams
- Experience with release and patch deployment , hands on experience of IBM WebSphere or Tibco deployment is advantage
- Possess good analytical skill and self-motivated
- Windows Server and UNIX experience strongly desired
- Proven experience in support or implementation in IT application systems (M)
- Expert level skills in Java or C# and SQL
- Learn new concepts and skills, absorb and retain new information
- ) Communication/Customer Service skills
2
Responsibilities For System Support Analyst Senior Resume
- Responsible for setting priorities, timelines, and managing the scope of various production efforts in a dynamic environment
- Strong attention to detail - ability to achieve thoroughness and accuracy when accomplishing a task
- Experience of working in a busy 24h production support environment
- Experience with OS related programming preferable
- Experience in Enterprise production support
- Experience in Database support
- Experience in Change Delivery
- Experience with SQL, SAS, and business intelligence tools
- Good functional knowledge on Supply Chain and Trade Finance flow (Front to Back ) is significant advantage
3
Responsibilities For Treasury System Support Analyst Resume
- Performs Root Cause Analysis for high priority incidents
- Three (3) or more years of C# or Java experience
- Five (5) or more years of experience with web interface design
- Five (5) or more years of experience with SQL development (DB2, SQL Server, stored procedures)
- Five (5) or more years of experience with Service Oriented Architecture design and development
- Five (5) or more years of systems or requirements analysis experience
4
Responsibilities For System Support Analyst Intermediate Resume
- Experience in Unix/Linux/AIX system administration and infrastructure under data center environments
- Experience as an System Support Analyst
- Strong business acumen in supply chain process and systems
- Highly-skilled people with extensive proficiency are encouraged to apply
- Demonstrated knowledge of company’s products and services
- Experience in SharePoint
- Good command in written and spoken English (M)
5
Responsibilities For Functional System Support Analyst Resume
- Up to 2 years business experience desired
- Previously HR/Payroll systems experience is essential
- Multi-national company experience (P)
- Strong grasp of security principles and how they apply to web-based application development
- Very good inter-personal and teamwork aptitude
6
Responsibilities For Reimbursement System Support Analyst Resume
- Experience in a Managed Care environment
- Co-ordinate testingand the sign off of static data or report changes from business owners prior torelease into production
- Three (3) years of experience in Application Support in a Clinical Lab environment
- Experience in use of Services and/or Support IT systems
- ) Apple Certified Macintosh Technician (ACMT) certification and Casper/JAMF experience
- Administrative experience with HPUX and RHEL environment of any size is advised
- Ensure a good documentation of the code released and a documentation for the production side
7
Responsibilities For System Support Analyst, / Iseries / RPG Resume
- Ensure a good communication with Paris and transfer to HK the new tools
- Maintain an excellent relation with customer with regular project review
- Experience with CRM highly desirable
- System support experience
- Good Team player (M)
8
Responsibilities For Payroll System Support Analyst Resume
- Provisioning and providing technical support and assisting second tier support regarding computer operations and networks
- Willing to work 2 shift (morning, noon) also on call support during weekend on rotational basis
- Identifying faults and resolving or providing concise information to members of the IT team and third parties to ensure incidents are resolved
- Willing to work shifts(morning and afternoon) and also be on call support during weekend on rotational basis
- Monitoring and operating a computer in accordance with detailed instructions
- Working knowledge of middleware integration and networking software
- Working knowledge of Automation Tools, Defect tracking tools, Version Control tools, file transfer tools
- Understanding of documentation, customer service, computer software and user account administration
- Administrating application logins
9
Responsibilities For Finance System Support Analyst Resume
- Mentoring L1, Work with L1 – Develop triage processes
- Understanding of web applications and their behavior under different operation systems such as Windows and Mac OS (P)
- Troubleshooting and Software Development Lifecycle support for new systems and upgrades
- Adhering to IT change management / governance principles
- Providing application support
- Training in PMP and ITIL (P)
- Working knowledge of Web Browsers and security protocols/settings
- Loading of key Supplier data elements
10
Responsibilities For Financial System Support Analyst Resume
- Loading of catalogue data for the internally Hosted Catalogues
- Working knowledge of Microsoft Office products – Excel, Power point, Word
- Working knowledge of Windows performance & memory troubleshooting
- Assist client teams in creating and closing time keeping projects
- Minimize operational failure, including the risk of fraud, by helping to devise and implementing sufficient regular controls,
- Establishes and documents standards and procedures for management review and detecting, diagnosing and reporting all application related server problems
- Provide the Training Team with information/updates on channel system(s), Self- Service, and CRM systems to provide training to end user
- Work flexible hours during month-end closing and project completion required
- Maintain software currency by evaluating and applying patches and updates as appropriate
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