Client Support Analyst Resume Sample
Jeremie Conn
224 Luettgen Garden,
San Francisco,
CA
+1 (555) 655 6830
Work Experience
Associate Client Support Analyst
05/2018
-
PRESENT
Los Angeles, CA
- Multitasking and prioritizing simultaneous escalations in a fast-paced environment
- Timely resolution, tracking and response to all Client inquires that result in cases
- Continual learning to become a subject matter expert on the full offerings of athenaNet
- Full ownership of special work and/or project assignments
- Primary markets – Australia, Singapore & Hong Kong
- The role might require working in early morning JAPA shifts to ensure coverage to all Asia Pacific markets
- Upper intermediate English and full fluency in French is required
- Upper intermediate English and full fluency in German is required
Client Support Analyst
12/2014
-
04/2018
Phoenix, AZ
- Knowledge of Laptop, Iphones, and peripheral device installation and support
- Knowledge of Microsoft Technologies (Windows 7, Office 2003/2007, Active Directory, Exchange)
- Effectively interact and communicate with others in the organization the nature of the client’s issue/problem
- Propose products/solutions to clients to enhance clients’ system productivity
- Knowledge of Laptop, iPhone/Smartphone, and peripheral device installation and support
- Sound knowledge of supporting Microsoft Technologies (Windows 7, Office 2007/2013, Active Directory, Exchange)
- Possess exceptional customer service and oral/written communication skills
- Provide functional application support and resolution to customers’ inquiries received via web form by effectively utilizing email, phone, and community as appropriate
- Play a critical role in customer success and their realization of SAP Fieldglass’ value
Technical Client Support Analyst
07/2008
-
10/2014
New York, NY
- Present SAP Fieldglass in a positive and fair manner with knowledgeable answers and timely updates
- Diagnose and anticipate customer learning needs and recommend appropriate references
- Collaborate, coordinate, and escalate on customer issues by acting as a customer advocate while working with all departments
- Knowledge of Microsoft Technologies (Windows 7, Office 2007/2013/O365, Active Directory, Exchange)
- Acknowledges IT&S Service Level Agreements (SLA), monitors open ticket status and conveys to ticket owners/assignees any potential compromise of SLA’s
- Direct the team’s workflow and client engagements to ensure a high level of client satisfaction with Support
- Provide client training on Schneider’s client website, ResourceAdvisor
- Provides support within a Line of Business, clinical or infrastructure specialty and across specialties as required. Educates and trains clients one-on-one as needed to resolve requests
- Assist Client Energy Manager with coordination of client meetings using internal resources when appropriate, prepare the materials for the meeting(s), and present to all levels of the client’s organisation
Education
Virginia Tech University - Northern Virginia Center
2002 - 2007
Bachelor's Degree in Computer Science
Professional Skills
- Excellent communication and interpersonal skills and a consistent track record of providing excellent customer service
- Attention to detail with the ability to multi-task and prioritize; strong organizational skills
- Excellent organization skills, ability to prioritize and multi-task
- Demonstrated patience, empathy, courtesy and listening skills required in dealing with customers and their issues
- Think in a process-driven approach using excellent problem solving skills
- Strong PC skills and can provide relevent examples of PC troubleshooting
- Strong written and verbal communication skills (face-to-face and telephone)
How to write Client Support Analyst Resume
Client Support Analyst role is responsible for troubleshooting, basic, research, training, customer, german, finance, retail, integration, database.
To write great resume for client support analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Client Support Analyst Resume
The section contact information is important in your client support analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Client Support Analyst Resume
The section work experience is an essential part of your client support analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous client support analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular client support analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Client Support Analyst resume experience can include:
- Windows desktop operating systems deployment and support experience required, Windows 10 experience is an advantage
- Process Development/Mapping/Improvement Skills
- Develops skills through training and development opportunities
- Language skills in French and Spanish would be advantageous
- Superior Epic Systems Navigational Skills
- Effectively transfer knowledge to internal staff and external customers and partners
Education on a Client Support Analyst Resume
Make sure to make education a priority on your client support analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your client support analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Client Support Analyst Resume
When listing skills on your client support analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical client support analyst skills:
- Effectively work independently to manage competing priorities and function in a complex and evolving environment
- Strong Troubleshooting Skills to solve complex problems
- Possess excellent communication skills in German and English and enjoy working with other people in a team environment
- Strong analytical skills with the ability to adapt to changing needs in a dynamic environment
- Strong analytical, problem solving and consultative skills
- Strong client customer skills
List of Typical Experience For a Client Support Analyst Resume
1
Experience For Computer Client Support Analyst, Asc Resume
- Strong interpersonal relationship skills and the ability to collaborate with a team
- Basic troubleshooting skills are required to identify, diagnose, track, and resolve technology-related problems and to receive and process service requests
- Demonstrated analytical and training experience
- Proficient computer skills and knowledge, including functionality or supported systems
- Language skills – German
2
Experience For Technical Client Support Analyst Resume
- Basic computer skills and knowledge (i.e. Microsoft Office)
- Technical aptitude & skills
- General contact center or NOC experience with high volume traffic; 5 years general work experience
- Experience troubleshooting issues and providing support to users of software
- Demonstrated history of taking ownership of responsibilities and driving tasks to completion
- Experience working in a professional services group
- Two or more years’ experience troubleshooting software/hardware issues (.NET, HTML, XML, etc)
- Experience of troubleshooting software/hardware issues
- Experience in data centre management and Vispatch 360 and network patching
3
Experience For Client Support Analyst, Optica Resume
- Demonstrated knowledge of computer operating systems (Windows), network concepts, and with MS Office products
- Solid knowledge of major MS software packages including Excel, Word and PowerPoint
- Solid understanding of Internet technologies, web servers and web proxy servers
- Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition
- Experience with server based Operating Systems in a multi-tiered environment
- Monitor client instances for data validation errors and work with the client to correct the error
- Protect and advance the Company’s excellent reputation
4
Experience For Associate Client Support Analyst Resume
- Consolidate utility and supplier invoices for clients
- Prioritize and resolve simple issues, escalating more complex issues to senior members of team
- Receives system problems/issues from end users, and logs the problem in a trouble ticket tracking tool with the appropriate priority categorization
- Software Distribution and Patch Management tool experience
- LANDesk, SCCM (or other software distribution tools) experience required
5
Experience For SAP Fieldglass Flex Client Support Analyst Resume
- Mobile Device Management experience required
- Apple Mac deployment and support experience required
- Solid Security Principles Knowledge required
- Experience in mobility projects such as Office 365 and AirWatch
- Pre-sales experience, able to deliver product value proposition
- Demonstrated desire to learn line of business and business terminology
- Demonstrate a positive attitude and an openness to change
- Demonstrated knowledge of business organizational structure and terminology
- Demonstrated knowledge of HCA’s Client Support Services processes and techniques
6
Experience For Latin Client Support Analyst Resume
- Understanding of database systems including SQL and very large databases
- Deploying computers with the MDT/SCCM imaging process
- Working and monitoring ConcurGov Tier 3 Support queues and cases
- Managing and monitoring the Tier 3 Request for Information mailbox
- Continuing education in line of business domain
- Creating documentation such as policies, procedures, workflows and support guides
- A working knowledge of providing customer support using issue tracking software
7
Experience For Senior Client Support Analyst Resume
- A working knowledge of providing customer support using an IT tracking software
- A working knowledge of providing customer service support using an IT tracking
- Secondary support for VMWare virtual desktop environment, monitoring, creating and deploying VDI’s
- Provides customer training as needed for on-boarding of new customers or refresher for existing customers
- Diligence: energized by being diligent in meeting deadlines and completing tasks on time
- Knowledge of providing customer support using an IT tracking software
8
Experience For Client Support Analyst Gurgaon Resume
- Participate in structured training programs and initiate self-driven training of the energy industry and Schneider Electric’s service offerings
- Mathematical Logic Writing Understanding, Capacity and Abilities
- Thorough and Complete Understanding of Contact Center Client Scheduling Guidelines and Protocols
- Participate in UAT (User Acceptance Testing) and other business case testing as needed
- Assist with coordinating client meetings and the preparation of materials for the meeting(s) and presentations
- Structured problem solving and analytical thinking
- Answer questions regarding product reporting
- Exercise judgment within the department's procedures, practices and policies when troubleshooting/resolving issues
- Performs remote installations, trouble shooting and upgrades of new and existing software
9
Experience For E Client Support Analyst Resume
- Technical understanding of various hardware, software, and networking system supported
- A/V presentation & capture systems -A/V signal mixing, switching & integration
- Basic working understanding of Microsoft file systems and registry entries
- The ability to exercise judgement when troubleshooting/resolving issues
- Provide client training on Schneider Electric’s website, or Resource Advisor
10
Experience For AWM Alternative Investments Trade Order Management Client Support Analyst Resume
- Support the Client Energy Manager in working with clients and Schneider Electric’s Energy Operations team in setup and implementation of data for new clients
- Accessing remote sites via VPN
- Handle basic technical / functional trouble shooting and support
- Refer any marketing opportunities to Client Relationship Unit if applicable
- Provide client training on Schneider Electric’s website, Resource Advisor
- Resolve all IT-related issues that arise during go-live
- Provides Level 1 phone, email and on-line/Web assistance in resolving application and technology support issues
- Create, update, proof and distribute Software Release Notices for internally developed client facing software and procedures
List of Typical Skills For a Client Support Analyst Resume
1
Skills For Computer Client Support Analyst, Asc Resume
- Strong written and verbal communication skills; Ability to ask the right questions and seek help where appropriate
- Proven experience within a service industry including direct customer interface exposure in either in sales, client relationships or similar
- Effectively facilitate client meetings through face to face interaction or video conferencing technology
- Has a good understanding of the business processes which the application(s) support, and a good knowledge of the software involved
- Provide excellent client experience on each engagement
- Effectively manage expectations that are set with customers and Case Managers
2
Skills For Technical Client Support Analyst Resume
- Have the ability to multitask and manage conflicting priorities and be comfortable working in a constantly changing environment
- Methodical, hardworking and enthusiastic with the ability to work under pressure and with competing priorities
- Logical thinking with proven problem-solving abilities
- Demonstrate initiative to be a self-starter, staying current with Orion’s innovation through webinars and other training opportunities
- Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications
- Previous experience working in a healthcare setting as either a medical assistant or central scheduler
- Experience in understanding and documenting technical solutions
- IT technical experience in pc use, maintenance, troubleshooting, repairs, software & hardware installation
3
Skills For Client Support Analyst, Optica Resume
- Experience working with international IT Company is an advantage
- Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent
- 12 months experience with a medical billing practice management system
- Be the first line of support for client queries and optimizing their user experience with Meltwater
- Has direct experience in dealing directly with clients and manage client’s expectation well
- Previous experience working with an EHR (Electronic Healthcare Record) system
- Good understanding of website navigation
- Experience collaborating with offshore, global support teams would be advantageous
- Experience in IT support within a banking/financial environment would be advantageous
4
Skills For Associate Client Support Analyst Resume
- Experience with creating high quality deliverables
- Provide effective, efficient, timely and complete information to customers during issue resolution
- Work experience in the field of banking operations/client service
- Strong sense of ownership and client focus
- Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment
- Demonstrates work quality and efficiency
5
Skills For SAP Fieldglass Flex Client Support Analyst Resume
- General customer service experience in retail, or call center sales or service role
- IT service/help desk operations experience is required
- Meditech 5.6.5 or high version, Meditech 6.0 and / or Epic experience
- Meditech 5.6.5 or higher version, Meditech 6.0 and / or Epic experience
- In-depth knowledge and experience in a customer relations environment
- Provide excellent communication with our clients via phone, chat and email
- Previous customer service experience, and a general knowledge of business
- Has BA experience in the past would be advantage
6
Skills For Latin Client Support Analyst Resume
- Respond to online tickets and phone calls from end users such as clinicians and patients with excellent customer service according to InVivoLink service
- Have good knowledge of ITIL framework and processes for Service Management
- Remedy ITSM tool experience would be advantageous
- Work in across multiple teams, and to work independently yet remain a strong team player
- Contact Center Operations Knowledge and Experience
- Proven Track Record of Successful Client Issue Resolution
- Demonstrated Success as a Team Contributor
- Provide support for Customer Experience Managers
7
Skills For Senior Client Support Analyst Resume
- Using the tracking system to maintaining accurate information and data regarding end-user issues
- Diagnosing and resolving more complex client-computing problems
- Communicating and interacting with others
- Working knowledge of 7x24x365 geographically dispersed contact center enterprise (including standard metrics, operational management practices, etc.)
- Supporting Mobile devices including Macintosh/IOS, and Android/Windows
8
Skills For Client Support Analyst Gurgaon Resume
- Working with Senior Banker to provide extensive trade banking solutions to select clients
- Logging and classifying all calls and requests for assistance in the customer relationship management system (Service Cloud)
- Performing PC support for a global enterprise network, conforming to both divisional and corporate standards
- Troubleshooting and maintaining PC hardware, printers, and software
- Providing accurate, timely, creative solutions to end-user computer and networking problems
9
Skills For E Client Support Analyst Resume
- Working rapidly for long periods
- Welcoming to change and high volume environment
- Working with LanDesk and/or Casper (or equivalent)
- Working with TCP/IP, network topologies and related terminology
- Understanding of portfolio setup, trade lifecycle, and familiarity with operations support functions
- Overseeing Implementation of new systems and processes
- Providing high quality of work and identify opportunities for continual improvement
10
Skills For AWM Alternative Investments Trade Order Management Client Support Analyst Resume
- Achieve a broad understanding of our technology platforms and asset groups, conducting training sessions or providing documentation as necessary
- Take an active role in developing and improving the department by adhering to internal / external SLAs, internal KPIs and improving internal processes
- A working knowledge of providing customer support using BMC’s Remedy
- A working knowledge of providing customer support using BMC’s Remedy &/or Service Now
- Ensure clients are utilizing Orion's technology successfully through initial set up, training and troubleshooting opportunities
- Physical Demands: Prolonged sitting, viewing a computer screen and typing on a computer keyboard
- Have a self-starting approach and be willing to work flexible hours and varying shifts
- Enjoys and excels at problem solving and assisting others
List of Typical Responsibilities For a Client Support Analyst Resume
1
Responsibilities For Computer Client Support Analyst, Asc Resume
- Experience in IT-Information Technology service desk operations, 1 year
- Installing, configuring and maintaining Windows desktop operating systems across a variety of devices
- Ramp up on product knowledge through training and mentoring from senior members of team
- Represent BNP Paribas to its customers in keeping with the highest standards of quality in terms of content and presentation
- Support for Wireless messaging devices. (Blackberry and Windows Mobile)
2
Responsibilities For Technical Client Support Analyst Resume
- 5 to 7 yrs Remote Support (VPN Connectivity Issues, Routing, etc)
- 5 to 7 yrs supporting Enterprise and 3rd party software applications
- 5 to 7 yrs supporting Active Directory and Group Policy
- Expands current and upcoming product knowledge within the specialty. Trusted for applications, technical, business or operational knowledge
- Manage all Service Level Agreement (SLA) related items below for TacOps Desk Functions, which includes accuracy, completion, and deadline meeting rate
3
Responsibilities For Client Support Analyst, Optica Resume
- Provide client training on Schneider’s client web-based platform, EcoStruxure Resource Advisor
- Serves as the CSS client advocate through representation to other IT&S departments by providing education and the promotion of departmental best practices
- Resourceful and patient approach to solving problems
- The ability to learn and become experts in Thomson Reuters’ products and develop a sound understanding of the financial markets serviced
- Mobility to work between 12 geographically separated Engineering and Science buildings on campus
- Extensive knowledge of Microsoft Windows 7/8/10 Professional operating systems and Microsoft Office Suites
- Curious; willing to ask why and to seek more information
- Comfort with analytics and metrics, handling large amounts of data
4
Responsibilities For Associate Client Support Analyst Resume
- Offer the first line of support for client questions, issues, and product troubleshooting
- High commitment to the company’s vision and values
- Educates and trains clients one-on-one as needed to resolve requests. Expands current and upcoming product knowledge within the specialty. Trusted for applications, technical, business or operational knowledge
- Analytics support to include execution on standard and custom reporting using Excel, Tableau, and presentation software (ex. Powerpoint). Run reports, QA data, look at outliers, tell stories that drive value
- Assist other InVivoLink operations staff with implementation project management activities such as training, system configuration, and adoption tracking. Doing these activities flawlessly makes InVivoLink’s customers happy
- Classify implant catalog data and assist with content management activities as needed
5
Responsibilities For SAP Fieldglass Flex Client Support Analyst Resume
- Assist the product management team with external communications and other activities as needed
- Track and report on service activities to guide InVivoLink quality improvement
- Communicate regularly with Product Managers and sales team regarding Client feedback and internal product enhancements and updates. Participating in the weekly/Bi-weekly Support calls discussing on the client’s issues for faster resolution and better client experience
- Takes ownership of documentation as an Information Manager in assigned areas; Assesses and ensures process andwork conforms to existing policies, standards and guidelines. Increase client satisfaction levels. Identifies and supports opportunities for process improvement
- Monitors, influences and guides performance and work for quality, efficiency, cost and servicegoals. Identifies and supports team and individual performance improvement, including productivity, quality and timeliness
- Administers active 2-way communications and ‘knowledge transfer’ within assigned
6
Responsibilities For Latin Client Support Analyst Resume
- When appropriate provide consultative guidance to customers, Support Case Managers or other internal team members towards the resolution to their service issue
- Provide updates within SLA guidelines, on active issues to gain additional information or to advise of status
- IT Specialist (System Integration) or equivalent
- Have an enthusiastic customer service orientated attitude and a passion for technology
- Results driven, self-motivated, takes initiative
- Review, prepare, and deliver client’s rate change notifications
- Interact with internal teams and team members to serve the client’s needs
- Provide feedback on both technical and business issues to Project Managers and Developers
- Work with other Broadridge departments on a variety of issues independently or in a team environment
7
Responsibilities For Senior Client Support Analyst Resume
- Think creatively and test in an exploratory manner
- Data Organization and Data Management Abilities
- Software Acumen Intermediate to Advanced (Excel, Visio, PowerPoint, Epic Cadence, etc.)
- Learn and Apply Multiple Complex Methodologies
- Client and/or Customer Service Background
8
Responsibilities For Client Support Analyst Gurgaon Resume
- Responsible for reviewing orders created by sales or customer experience managers. Accurate processing of client contracts to ensure proper product fulfillment and revenue recognition
- Responsible for ensuring proper fulfillment documentation is forwarded to client for proof of delivery and posted to account in order to properly recognize revenue
- Client Support Analyst II (Systems Admin) are CRITICAL to this role
- Receive client inquiries via all access channels (Salesforce, Email, Phone, In-Person) regarding product functionality or problems; research with the client to fully diagnose the issue then develop creative solutions and respond within established timelines
- Develop a trusted relationship while understanding and responding to customer needs
9
Responsibilities For E Client Support Analyst Resume
- Document interactions and issues in Salesforce
- Be able to work in a team environment with flexible schedule
- Facilitate the client on-boarding, for existing clients, in coordination with other stakeholders including Client Relationship Units, Referential, Client Implementation, etc
- Facilitate registration, maintenance and support tasks for the Electronic Banking Suite of products offered by BNP Paribas
- Handle documentation and coordination for: Setup/Modification/Deletion of Company/Accounts/Users
- Provide feedback on customer experience either via standard tools (call log, reports) or on an ad hoc basis (crisis escalation to line Manager and Relationship Manager)
- Proposal of system enhancements and new ideas/solutions based on client feedback
10
Responsibilities For AWM Alternative Investments Trade Order Management Client Support Analyst Resume
- Manage operational support for a portfolio of customer accounts and act as back up for other agents when required
- Handles coordination of customer request to various departments
- Participation in department meetings and other activities of the bank
- Establish and build relationships with clients at all levels as required
- Actively contribute to process improvements’ and new process development where practical
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