Systems Support Analyst Resume Sample
Dana Rath
13675 Kaylah Throughway,
Chicago,
IL
+1 (555) 535 7352
Work Experience
Systems Support Analyst Senior
10/2016
-
PRESENT
Houston, TX
- Participates in key departmental initiatives, including site backup exercises- Knowledge of supported products and platforms (MVS, z/OS, SMS concepts) system interfaces and exits,
- Reports to the Manager of the RTC Center of Excellence within Procurement
- Experience with BankCard Rewards and FIS Service View programs
- Ystems support analysis experience
- Identify and report patterns of QA system and revenue cycle business requirements non-compliance
- Summarize denial patterns and issues created by front end registration and admission errors
- Document proposed data flows
Systems Support Analyst
01/2010
-
08/2016
Phoenix, AZ
- Act as a single point of contact for phone calls and emails from staff or Fiserv regarding application issues
- Log all calls/issues in TrackIt!
- Take ownership of application issues and follow up the status of problems on behalf of the user and communicate progress in a timely manner
- Complete FoxTrot/MAP request as assigned
- Become familiar and act as the first line of support for production system issues and incidents
- Good interpersonal skills, good computer skills, ability to read, write, speak and understand English
- Develop and evaluate business and reporting requirements; including conducting user interviews, documenting use cases, and ensuring data requirements for reporting and visualization needs are met
Summer Student Systems Support Analyst
07/2007
-
12/2009
Houston, TX
- Assist with and document the development of new standard operational procedures
- System monitoring (Automation, Applications, and Services) to ensure incident resolution and supporting IT managed applications to ensure SLAs are met. This includes interacting with 3rd party vendors that impact South State’s ability to deliver service and data for our internal users and external customers
- Identify and contribute to long-term solutions and preventative techniques for recurring incidents
- Possess the ability to troubleshoot automation failures and re-run integration or automation jobs as necessary
- Monitor, protect and provide for the applications behind South State Bank’s IT supported services with an ever watchful eye on their availability, latency and performance
- Collaborate with other department team members, leads and analysts to ensure integrated end to end availability, reliability and performance
- Influencing resiliency and recovery from failure in production environments such as GlobalScape, BPA Automate, Fiserv Applications and other platforms
Education
University of North Carolina at Asheville
2001 - 2006
Bachelor's Degree in Computer Science
Professional Skills
- Excellent verbal and written communication skills; excellent teamwork skills
- Experience working with Unix and Windows environments, SQL skills with relational databases like MS SQL Server, Sybase and MS Office skills
- Good relationship management skills, active listening and questioning skills
- Good listening skills and ability to pick-up new skills quickly
- Good listening skills as well as desire to pick-up new skills quickly
- Excellent communication (written, oral, presentation) skills to effectively interact with system stakeholders regarding technical and business topics
- Strong organisational and prioritisation skills and ability to work to deadlines
How to write Systems Support Analyst Resume
Systems Support Analyst role is responsible for documentation, technical, interpersonal, analytical, analysis, computer, customer, english, software, languages.
To write great resume for systems support analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Systems Support Analyst Resume
The section contact information is important in your systems support analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Systems Support Analyst Resume
The section work experience is an essential part of your systems support analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous systems support analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular systems support analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Systems Support Analyst resume experience can include:
- Actively participate in the Texas State University data governance program by assisting with the development of data standards, data governance policies and procedures, metadata, and data definitions
- Effective communication and strong technical documentation skills
- Excellent organizational, troubleshooting, and problem-solving skills
- Excellent problem-solving, analytical, and critical thinking skills
- Excellent problem-solving skills; ability to assess and anticipate problems, and resolve them quickly
- Strong organization /multi-tasking abilities, time and project management with facilitations skills
Education on a Systems Support Analyst Resume
Make sure to make education a priority on your systems support analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your systems support analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Systems Support Analyst Resume
When listing skills on your systems support analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical systems support analyst skills:
- Solid oral and written communication skills, ability to express oneself and communicate effectively at all levels within the organization
- Excellent computer skills (Microsoft Word, Excel, Access, PowerPoint and skills in Excel data manipulation is essential
- Strong communication skills, both written and oral, with the capability to produce clear and effective documentation
- A very good understanding of java script with demonstrated experience debugging existing logic and creating new
- Experience in managing multiple tasks simultaneously and planning work effectively around varying schedules in the executive offices
- In depth understanding of good quantitative/problem-solving including mathematical, statistical, and computer skills
List of Typical Experience For a Systems Support Analyst Resume
1
Experience For Business Systems Support Analyst Resume
- Good skills and experience with Microsoft Office applications
- Manage time effectively and set priorities appropriately
- Strong interpersonal skills, team spirit
- Excellent verbal and written communication skills and the ability to manage expectations of business users
- Evaluate and effectively handle multiple priorities
- Effective Communication, explaining technical information to non-technical people, able to self-motivate and manage workload effectively
- Excellent organizational skills & multi-tasking ability
2
Experience For Financial Systems Support Analyst Resume
- Organized and process oriented with demonstrated documentation skills
- Works well independently and possesses good time management skills
- Strong customer service, interpersonal, and communication skills (both verbal and written)
- Abliity to demonstrate expert analytical skills and some clinical and extensive business knowledge with expertise in one or more of these areas
- Strong communication and interpersonal skills with high standards of customer service/focus
- Excellent communication ( verbal and written) skills
- Highly effective communication skills (including presentations/training)
3
Experience For Systems Support Analyst Senior Resume
- Strong problem-solving, analytical and communication skills
- Superior communication skills (both written and verbal) with previous client facing experience
- Excellent organisational skills and ability to work on own initiative
- Using your SQL and process analysis skills, troubleshoot & resolve data errors in process
- Demonstrated experience creating and maintaining configuration documentation for printing devices
- Effectively build and lead diverse, cross-functional project teams towards a common goal using a suitable mechanism of governance
4
Experience For Senior Server Systems Support Analyst Resume
- Risk assessment and software testing skills
- Strong working experience in IBM BPM 8.5.7
- Good knowledge / work experience in upgrading of BPM 8.5.7
- Possess superior problem-solving skills
- Effectively manage the Client Relationship with the end user community
- Maintains knowledge of and documentation for all work processes and procedures to support continuity of service and redundancy of skills and capabilities
- Effectively manage daily tasks and ongoing projects through proper tracking; ensure accurate and timely resolution and completion
5
Experience For Senior Systems Support Analyst Resume
- Strong work experience with major database management systems, e.g Oracle
- Essential skills and qualifications
- Proven ability to perform and manage priorities within a consistent high-pressure, complex environment
- Demonstrated experience serving as the subject matter expert in software configurations and management tools
- Self-motivated and demonstrate strong initiative
- Related post university work experience or an equivalent combination of education and experience
- BS (or higher) in Business, Computer Science, Information Technology, or closely related analytical field or experience in strongly analytical field
6
Experience For IT Systems Support Analyst Resume
- Effectively manage problems under time constraints and with minimal guidelines and supervision
- Demonstrated knowledge and experience with Windows, OS X and all mobile environments
- Proven ability to handle multiple tasks, prioritize, and meet deadlines
- Experience using at least 3 of the 5 following deployment systems and tools: (SCCM, MDT, Active Directory, Group Policies, and TCP/IP networking)
- Experience in developing / maintaining Hyperion applications in Planning & Essbase
7
Experience For Finance Systems Support Analyst Resume
- Experience writing queries using one or more of the following tools: Phyton, Pearl, VBScript, or Powershell
- Experience with deploying and supporting O/S migrations and introducing new technology
- Or experience, preferably in a system support role providing end-user support and system maintenance, and in finance and accounting operations
- Experience with fostering and maintaining customer partnerships
- Knowledge of good quality processes including ITIL, code review, unit test, coding standards, appropriate documentation
- Experience in performing performing under pressure and develop solutions quickly
8
Experience For Retail Systems Support Analyst Resume
- Experience in script in PowerShell, Bash, Apple Script, and any other scripting language, and working with others to develop joint-solutions
- Experience supporting technology needs for high level executives in a corporate environment; and responding quickly and proactively under pressure
- Seven years experience using a computer based information system
- Advanced problem solving with the ability to balance priority, speed and risk
- Experience working in an IT organization
- Demonstrated high aptitude for learning new Business Systems and processes in depth and detail
- Effective working on teams, within and outside of function
- Creativity: someone who enjoys thinking outside the box to come up with excellent solutions
- Strong working knowledge of LB Shell, BW, WinQ, SAP and CRM
9
Experience For Trading Systems Support Analyst Resume
- Builds good working relationships with cross functional organizations
- Possesses a solid understanding of Air Force financial systems and business practices
- Demonstrated knowledge of cross-platform technical troubleshooting
- Demonstrated working knowledge of Audio/Visual technologies
- Demonstrated working knowledge of network file shares and network printers
10
Experience For Procurement Systems Support Analyst Resume
- Software support/mentor/training experience
- Experience using an inventory management system to track equipment
- Experienced in supporting Windows based workstation and applications
- Experience working multiple tasks and/or projects simultaneously to tight deadlines
- Experience supporting Air Force networks and systems
List of Typical Skills For a Systems Support Analyst Resume
1
Skills For Business Systems Support Analyst Resume
- Strong analytical and problem solving skills with the ability to support data and reporting
- Work unsupervised and use initiative to deal with competing priorities calmly and effectively
- Excellent documentation and requirement gathering skills
- Have excellent hardware and software troubleshooting skills
- Prioritize effectively and multi task
- Good interpersonal skills, analytical, attention to detail, self-motivated and goal-oriented
- Demonstrates advanced negotiation skills
- Effective written, verbal, and interpersonal skills
- Good technical IT skills, e.g. VBA, data manipulation and analysis
2
Skills For Financial Systems Support Analyst Resume
- Strong customer service, interpersonal, and communication skills (both written and verbal)
- Ensuring that software fixes and processes are tested effectively
- Mentoring technologists towards better customer service and technical skills
- Skills in debugging code, reading log file, and general programming logic is highly desired
- Fluent English language skills: verbal, reading and writing
- Present technical information in front of groups with varying skills and desire to share information as well as train new hires
- Demonstrates solid knowledge of supported Linux and/or Windows operating systems
3
Skills For Systems Support Analyst Senior Resume
- Advanced computer skills including
- Proven experience in an analytical role such as System Support Analyst (Business/IT), Process Architect etc within a Technology environment
- Change Management Skills – enhancements, bug fix etc
- Displays elevated communications, relationship management, leadership and team management skills
- Experience in the Mortgage Industry and at least 1 year of experience with project work and systems testing
- Communicate effectively through written and verbal methods
4
Skills For Senior Server Systems Support Analyst Resume
- Demonstrated experience with data governance
- Skills with the whole suite of MS products, i.e. Outlook, Excel (formulas and pivot tables)
- Committing to continuous learning to improve your service quality and effectiveness
- Managing expectations with various stakeholders across the business units and excellent communication with all business colleagues and 3rd party suppliers
- Working knowledge and experience of Red Prairie or similar WMS (warehouse management systems) would be preferable
- Testing Experience (e.g., system updates)
5
Skills For Senior Systems Support Analyst Resume
- Banking/Financial Service experience
- Working on an effective team of IT techs
- Creating effective MS PowerPoint's and MS Excel reports
- Commercial / technical experience of providing analysis using the following systems
- Experience elaborating requirements, defining/executing test scenarios to confirm requirements
6
Skills For IT Systems Support Analyst Resume
- Experience working within a Risk and Compliance Printing Environment
- (Operating System - Strong Level for Linux, Working knowledge of windows server. Middleware – Websphere and worklight)
- Experience with configuring and/or administering complex systems in medium / large environment
- Strong understanding of nested user and group security models, including Active Directory and LDAP
- Experience with batch processing and scheduling tools like Autosys
- Become an active member of a highly-motivated, customer-engaged Business Systems team focused on delivering and maintaining effective IT services
- Experience in developing and implementing project plans
7
Skills For Finance Systems Support Analyst Resume
- Experience with owning and driving technical initiatives
- Experience using ticketing / documentation systems to manage your work
- Experience working with support and maintenance of leading ERP software (Viewpoint, Oracle, SAP, etc)
- Experience in developing roadmaps and implementing new processes, tools, and reports
- Experience using ticketing and documentation systems e.g. Ivanti /Atlassian Confluence, JIRA
- Experience in programming/scripting (preferably in VB, JSP, SQL, TCL/TK)
8
Skills For Retail Systems Support Analyst Resume
- Technical experience using the following
- A very good understanding of SQL and an ability to write queries for analysis/troubleshooting and ad hoc
- Strong understanding of all SE requirements for state reporting
- Experience with analyzing data and integrating into current and/or new system/applications
- Experience in server engineering, build, implementation
- Middleware experience (Tibco, RMDS, Ultra Messaging, ION)
- Strong understanding of Transact SQL
9
Skills For Trading Systems Support Analyst Resume
- Experience working in Pharmaceutical industry
- Experience with FileNet/P8 platform including environment installation and upgrades
- Mobile enterprise experience – operating platforms, iOS, Android, Mobile Device Management, Application Management
- Good problem solving ability and able to deal with operational delivery but also support strategic view
- Strong knowledge of printing environments and printer hardware manufacturers
- High level of Reconciliation and Reporting Analysis experience
- Commercial acumen – experience of working with technology partners
- Experience with a large MicroStrategy environment which leverages I-Cubes and Narrowcast processing
- Experience in Banking or enterprise technical support environment
10
Skills For Procurement Systems Support Analyst Resume
- Experience in vendor management and purchasing
- On-call experience or working extended hours when required
- Possesses a good understanding of Air Force financial systems and business practices
- Work experience in IT or business environment and/or B.S./B.A. in computer science, engineering, information systems, math or business
- Application support, business analysis or development experience providing business, project and technical support
List of Typical Responsibilities For a Systems Support Analyst Resume
1
Responsibilities For Business Systems Support Analyst Resume
- Experience with assisting customers with web based ordering
- Experience with inventory tracking applications and Windows mobile devices using Microsoft Active Sync
- Experience assisting customers using multiple browsers (e.g., Internet Explorer, Chrome and others)
- At least TWO years of experience in an IT manufacturing/research support function (ERP, MES, LIMS, etc), ideally in a biotechnology or pharmaceutical company
- Strong competence within a Windows & MS Office environment including Internet Explorer based applications
2
Responsibilities For Financial Systems Support Analyst Resume
- Experience an IT/technical support role supporting Oracle Based applications and databases
- Between 2-3 years’ experience working in a technical/operational capacity on Financial Systems
- Work well in a team environment with minimal direct supervision and a good understanding of project management
- Excellent (near expert level) knowledge of Microsoft Office Suite ’03, ’07, and ’10
- Strong knowledge of network management practices and procedures
- Oversee the production of regular KPI reports to demonstrate and improve KPI’s as defined by the Head of Customer System Support
- Analyze, consolidate, develop business requirements within a WW environment
3
Responsibilities For Systems Support Analyst Senior Resume
- Develop and execute test protocols for validated applications
- SAP functional knowledge: Customer Service, CRM experience, Analysis for Office
- More than 2 years’ experience in an administrative role
- Ensure systems & processes support the delivery of a simple, reliable and personal customer experience
- Review test requirements & evidences for BAU, change, enhancements & highlight issues to Bus Release Mgmt
- Demonstrate knowledge of procurement systems and processes
- Application/production support experience
- 1 – 3 years quality control and/or audit experience
- Nice to have: Experience with AIX /Solaris
4
Responsibilities For Senior Server Systems Support Analyst Resume
- Creativity to view a problem from many angles and drive towards an excellent solution
- Flexibility: ability to adjust priorities and quickly change direction
- An “energy giver” who demonstrates enthusiasm in all interactions and assignments
- Experience with PC and Mac Hardware, SCCM & JAMF Knowledge
- Experience with the driver Mobility Device (Moby)
5
Responsibilities For Senior Systems Support Analyst Resume
- Detailed knowledge and experience translating and interpreting complex technical information
- Experience with Active Directory, SCCM and JAMF
- Experience with remote support tools
- Experience with mass computer deployment in an enterprise environment
- Demonstrated knowledge of network file shares and network printers
- Demonstrated knowledge of Dell and Apple devices
6
Responsibilities For IT Systems Support Analyst Resume
- Years of Financial Services experience: 10
- Years of Lockbox Payments experience (nice to have): 5
- Experience primarily with client-facing (vs. internal) projects
- Experience of enterprise software support, deployment, and maintenance
- Project coordination or leadership experience
- Major accountability is to troubleshoot IRT findings and provide a solution to improve user experience in Branch and Tower locations
- Incident management and change management experience
- Experience with Oracle and/or MS SQL Server
7
Responsibilities For Finance Systems Support Analyst Resume
- +5 years of experience of Deltek Vision (implementation and/or support)
- Installing, configuring and maintaining software and peripherals as needed to meet business requirements
- Developing, implementing and monitoring post-implementation performance metrics
- Providing 2nd level incident support, including rotating off-hours pager support
- Updating/Adding information to all related systems utilised to manage mobile users operationally
- Creating and facilitate training documentation and requests
- Understanding of the end-to-end integration paths for metadata and data moving through Finance Systems
- Posting and/or updating features of the GIS database
8
Responsibilities For Retail Systems Support Analyst Resume
- Participating as a subject matter expert on special projects requiring spatial representation
- Coordinating with the Change Management and Training function to deliver consistent documentation and support to the user community
- Working with user communities to improve our systems and processes to enable reuse and sharing of our content
- Working across 1000 users for usage training
- Identifying and breaking down work
- Providing SME (subject matter expertise) to projects and teams developing software enhancements
- Working knowledge of Microsoft Office especially Excel
9
Responsibilities For Trading Systems Support Analyst Resume
- Willing to work on a project basis for 2 years
- Managing contractor data in JDE
- Representing the System Support Team where required for projects or initiatives
- Being a subject matter expert in a mobile enterprise environment, as well as back office systems & processes
- Analyzing auto-posted, templated work orders for common errors and/or opportunities for process improvement
- Reporting and analysis of backlogged work to determine cause and resolution
- Collaborating with EAM and OMS teams to align common spatial, mobile, and design components
- Working with our editorial management and international partners to manage the content structures within the systems
10
Responsibilities For Procurement Systems Support Analyst Resume
- Assisting HET Service Desk with censhare related user problems
- Working with international partners to co-ordinate international usage
- Working with external partners to improve access and processes
- Documenting new or revised programs and processes for support purposes, as well as to establish end-user documentation
- Training end users and technical support staff on the use and support of applications
- Working with external support organizations for problem resolution, as required
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