Systems Support Resume Sample
Ernesto Towne
815 Braun Loaf,
Houston,
TX
+1 (555) 574 5048
Work Experience
Systems Support Manager
01/2017
-
PRESENT
Chicago, IL
- Provide specialist support for business critical systems
- Provide support to key business initiatives
- Be the referral point for complex queries/questions from the UK DC Business
- Complete complex non-standard corrective work for the UK DC Pensions Administration Business
- Take an active role in the development of our systems
- Provide and maintain a scalable platform with the clear vision of facilitating growth
- Deploys regional complex operational reports and dashboards
Systems Support
07/2010
-
09/2016
Philadelphia, PA
- The purpose of the team is to support File Transfers with our customers
- To Support the Operations Command Center as a Level 2 support
- To establish connectivity for File Transfers in support of our application teams
- Communicate with our customers on the requirements for setting up file transfers
- To ensure timeliness of delivery of the transfers and resolve any type of issues
- Lead transition kick-off discussion with clients/internal team for CAFM Technology Implementations
- Define scope, schedule, and budget within the established CAFM Implementation Project Charter
- Manage resources & deliverables (both internal/external) to ensure alignment with Project Charter
Gsc Internship Business Systems Support
03/2004
-
06/2010
Houston, TX
- Directs team resources through all phases of strategic projects
- Develop procedures to facilitate day-to-day operations
- Recognize problems which are beyond intern’s capabilities and learn from the experts in the area
- Understand and produce user based documentation on complex utility systems based on: Field observation, Process & Instrument Diagrams, OEM manuals, Operator and user interviews and existing standard operating procedures
- Develop & format standard operating procedures, operating logs, and associated documents
- Revise existing standard operating procedures based on functional system changes due to project related reconfiguration or new design requirements
- Develop functional engineering and user specifications based on customer requirements
- Coordinate input of personnel information into 360Facility for each site or region
Education
Waynesburg University
1999 - 2004
Bachelor's Degree in Computer Science
Professional Skills
- Demonstrated multi tasking ability, analytical skills, problem solving skills and a consistent record of on time delivery and customer service is mandatory
- Experience working with Unix and Windows environments, SQL skills with relational databases like MS SQL Server, Sybase and MS Office skills
- Strong analytical and problem solving skills required to properly assess priorities, schedule and assign skilled resources
- Demonstrated consultative skills and customer facing skills
- Proven leadership experience. Strong communication & relationship building skills
- Possess multi-tasking ability, analytical skills, problem solving skills and a consistent record of on time delivery
- Strong communication and interpersonal skills, with a demonstrated ability to make effective decisions while working through complex system issues
How to write Systems Support Resume
Systems Support role is responsible for analytical, planning, organizational, analysis, customer, leadership, documentation, java, trading, telecommunications.
To write great resume for systems support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Systems Support Resume
The section contact information is important in your systems support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Systems Support Resume
The section work experience is an essential part of your systems support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous systems support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular systems support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Systems Support resume experience can include:
- Proven experience in client facing skills
- Strategically focused and strong planning skills are essential
- Proven system administration skills, ability to form robust working procedures to ensure compliance and data integrity
- Good planning skills and ability to respond well to change in a fast paced environment
- Demonstrate leadership and relationship skills with ability to influence others without having direct authority
- Excellent C# 4.0+ programming skills required
Education on a Systems Support Resume
Make sure to make education a priority on your systems support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your systems support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Systems Support Resume
When listing skills on your systems support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical systems support skills:
- Project management and decision-making skills with 4 to 6 years’ experience managing projects through the project lifecycle
- Significant experience working as a hands-on IT end user experience including experience as a leader or manager
- Strong planning and risk analysis skills
- Previous experience working effectively in a similar fast paced environment
- Excellent verbal and written communication skills, with the ability to communicate technical information to user groups who are non-technical
- Good customer service skills are mandatory
List of Typical Experience For a Systems Support Resume
1
Experience For Systems Support Manager Resume
- Excellent communication skills- verbal and written with strong attention to detail
- Excellent communication skills across multiple platforms
- Excellent interpersonal, oral and written communication, analytical skills and service orientation
- Strong IT skills – MS Office Suite, in particular intermediate/advanced Excel use
- Excellent communication skills at all levels in the organisation
- Strong communication skills (written and oral) are essential
- Proven experience of adapting to new systems with ease
2
Experience For Systems Support Principal Resume
- Provides the skills to be proactive
- Interact with an executive and non-executive individuals.Functional /Technical Skills
- Advanced data analysis & presentation skills
- Experience working within accounting departments desirable
- Five (5) years’ experience ordering imagery, imagery analysis, and producing imagery-based products
3
Experience For Manager Information Systems Support Lead Resume
- Experience using Microsoft Office™ products (including PowerPoint, Word, Excel, Outlook) and Internet Explorer or Mozilla Firefox
- Two (2) years’ experience with precision data entry and analysis in a technical engineering-based setting
- Reviews existing information processing systems to evaluate effectiveness and provides recommendations to management to improve production and workflow
- Preferable good understanding of Oracle APEX and APEX Listener
- Previous experience of SUN Systems accounting package desirable
- Experience in leading independent tasks/projects
4
Experience For Manager, Distributed Systems Support Resume
- Proven problem solving abilities, able to act quickly, dissect the issue and provide a logical solution
- Review all findings prior to sharing results
- Optional Experience with web application technologies,
- Help identify effective solutions to issues
- Verify, validate , and document reported issues
- Demonstrates expert technical knowledge of related application development, middleware and infrastructure technologies/platforms
- Relevant technical experience
5
Experience For Senior Systems Support Resume
- Experience in software installation and maintenance
- Microsoft Dynamics 365 Online or equivalent Dynamics 365/2015/2016 server on-premises experience
- Microsoft Exchange Online or equivalent Exchange 2013/2016 on premises experience
- Experience in application maintenance and system support
- Experience with XML and associated technologies, xml schemas, xml namespaces, xpath,
6
Experience For Manager, Trax & M / E Systems Support Resume
- Demonstrated proficiency in MS Office -Excel, Word, PowerPoint, SharePoint, Outlook, Adobe
- Customer service oriented; extensive phone communication experience
- Prioritize work on multiple tasks with minimal direct supervision
- Demonstrated ability to manage and deliver on multiple complex projects on time
- Experience with orchestration workflows and high-level configuration management concepts and implementations
7
Experience For Manager of Global PMO Systems & Support Resume
- Database experience with MySQL, PostgreSQL or Oracle
- Experience with software such as DHCPD, NTP, BIND and SSSD
- Background in Medical Technology and work experience
- Experience system/server support
- Revenue Management experience
- Data Analytics experience
- Lean/Six Sigma experience
- Business Process Design experience
8
Experience For IT Systems & Support Division Manager Resume
- Post graduate experience in Chemistry/Immuno
- Experience with Kerberos and PAM
- Experience with multiple system environments, data integration with SAP, data modeling
- Experience with MS-SQL, Oracle, Unix, or Microsoft Visual Studio
- Experience within a customer service based Information Technology role
- Experience at BCG or other professional services firm in a manager or project lead role
9
Experience For Senior Manager, POS Systems Support Resume
- Experience with Workday Financials
- Experience with eVisions’ FormFusions
- Previous systems support and analysis experience
- Highly proficient in Microsoft Excel, with good knowledge of Word and PowerPoint
- Multi task, work to deadlines, prioritise under pressure
- Own transportation and a valid driver’s license required
- Five (5) years’ experience using RemoteView and GoogleEarth
10
Experience For Linux Systems Support Resume
- At least one (1) year experience using NPW, NGDS, WISE or TAC
- Work with external Vendors to evaluate new Collection products to improve contact rates and increase Collection effectiveness ($ dollars received)
- Facilities management sector experience is essential
- Work experience gained in Africa and the Middle East and an awareness of the complexities of these regions is desirable
- Experience of the downstream petroleum industry is desirable
- Experience of Asset Management and/or Maintenance and/or Stores technology systems is desirable
- Experience with Windows, Office, and POS Systems
List of Typical Skills For a Systems Support Resume
1
Skills For Systems Support Manager Resume
- Excellent Communication skills with senior internal leadership and end users
- Display effective time management, documentation and organizational skills
- Strong organizational skills are required to work on multiple simultaneous dissimilar activities
- Strong interpersonal and communication skills are needed to work with various levels of end users from business groups, staff groups, and management
- Strong organizational skills, keen attention to detail, and ability to work under time constraints
- Influencing skills and engagement with differing client groups
- Proven experience in the full training cycle i.e. needs analysis, curriculum design, training delivery and evaluation
2
Skills For Systems Support Principal Resume
- Talent management strengths, including team development and team collaboration skills
- Solid experience with RESTFUL Web Services using WebAPI
- Demonstrate strong ability in collection and formulation of data, development of Metrics and dashboard reporting."
- Proven experience in multidisciplinary working practices and interdependencies
- Demonstrate experience & knowledge of BIM authoring tools
- Proven experience working within SLA’s and an ITIL v3 framework
- Apply analytical skills to determine and document accurate business requirements and process challenges while creating transparency to project teams
- Strong business process mapping experience is essential
- Manage Suppliers effectively and efficiently
3
Skills For Manager Information Systems Support Lead Resume
- Monitor and respond quickly and effectively to requests received through the IT service desk
- Qualified Medical Technologist with a proven experience track record
- Proven experience on Beckman Coulter Immuno Chemistry
- Effectively share and communicate advanced functional knowledge to team members and business personnel, as appropriate
- Excellent written and verbal communication (good opportunity to use your cover letter here!)
- Maintaining a strong working knowledge of current and emerging technologies
4
Skills For Manager, Distributed Systems Support Resume
- Understanding of mission planning concepts and aircraft performance factors is required; crew experience is highly desired
- Understanding of process improvement and business change, with experience of working with change control procedures
- Monitoring the effectiveness of the team against SLA/KPI’s, driving through change as needed to deliver continual service improvements
- Change management experience - managing and leading others through changing environments and needs, as well as in communications and resulting behaviors
- Experience designing and maintaining servers, troubleshooting environment issues
5
Skills For Senior Systems Support Resume
- Experience with batch processing and scheduling tools like Autosys
- Experience with Data Translations between multiple Operating Systems including Mainframe, Unix, Windows etc
- Experience with operating and/or developing Java applications is an asset
- Experience Technical writing of complex engineering related documents and procedures
- Demonstrated in depth understanding of networking fundamentals and active directory
6
Skills For Manager, Trax & M / E Systems Support Resume
- Extensive understanding of and experience with Software Engineering Concepts and Methodologies
- Previous experience of delivering training in 1-1 or group sessions advantageous
- Hands on experience configuring and installing IBM HTTP Server and IBM WebSphere Application Server Network Deployment on RedHat platforms, 32 and 64 bit JDK
- Programming experience in JAVA or C# required
- Software Engineering, System infrastructure and DevOps experience
- Experience installing SSL certificates
- Establish and maintain effective working relationships with employees, vendors, and clients
- Experience as a technical specialist in a customer facing role
- Experience supporting PCs in a Windows 7+ environment required
7
Skills For Manager of Global PMO Systems & Support Resume
- Experience supporting Windows based environments
- BS within a Science, Technology, Engineering, or Mathematics (STEM) discipline from an accredited college with 0 (+) years’ relevant experience
- Of experience working in the Health Insurance Industry
- Experience in laboratory management and student training
- Experience managing one or more people in a technology department
- Experience in applying technology to business requirements, consultation, and configuration of clients’ needs
- Background and experience in direct support of Sponsored Research Administration including both pre-award and post-award services
- Dedicated to providing a high quality/low effort experience to customers
- Knowledge of the Mainframe environment including strong knowledge of TSO and associated tasks
8
Skills For IT Systems & Support Division Manager Resume
- Strong trouble shooting ability
- Relevant professional experience in software testing
- Practical experience using AngularJS in a business application or a prototype application is required
- Experience with JavaScript design patterns, especially Revealing Module and MVVM
- Be flexible and work well with changing priorities
- Experience in Active Directory, Exchange server, SQL server, DNS, HCP, IIS, TCP/IP networking
- Five years’ experience in a technical support positions providing end user technology support
- Experience with using orchestration systems, and automation tools such as Puppet or Saltstack
9
Skills For Senior Manager, POS Systems Support Resume
- Demonstrated expert knowledge of industry standard word processing and spreadsheet software
- Demonstrated working knowledge of industry standard email systems
- Experience in writing clear, concise requirements and documentation
- Experience with IBM’s Cognos Report Studio (or similar professional reporting tool)
- Experience with TouchNet’s software packages (Payment Gateway, Bill+Payment, Cashiering, Marketplace)
- Experience with scripting in a Linux environment
- Experience of managing enterprise wide software systems is essential
10
Skills For Linux Systems Support Resume
- Experience of training personnel is essential
- Results oriented individual is required and experience of working to deadlines is essential
- Proven systematic approach to problem solving and model development protocols
- Experience in MQ clustering and multi instance
- Hands on experience on WMQ v6.x, v7.x, v8.x Installation, Patching & Upgrade activity on Windows and Linux platforms
- Strong understanding of IBM MQ Series architecture, administration, installation, configuration and maintenance
- Experience of training personnel is desirable
- Work with project teams to ensure effective testing is completed for any system changes
- Experience in platform management, application support
List of Typical Responsibilities For a Systems Support Resume
1
Responsibilities For Systems Support Manager Resume
- Understanding of Airdrop, Drop Zones, and Landing Zones is required, crew experience is highly desired
- Experience with metric reporting (SLA’s/KPI’s)
- Perform/Validate scheduled backup operations, ensuring all required file
- Windows server architecture and implementation experience in a structured technical support environment
- Experience with HP and Dell servers
- Prioritize work and assignments within own organization, with clients, and integration across IT organizations
- Experience in RedHat Enterprise Linux
- Prioritize needs based on timelines as directed by supervisor
- Coursework or work experience in mathematical and statistical concepts to support sophisticated data analysis
2
Responsibilities For Systems Support Principal Resume
- Monitor service desk for requests assigned to the queue and process first-in first-out based on priority
- Experience in Teradata
- SAS / Teradata / SQL experience required
- Experience with Decision Management tools like FICO Blaze Advisor
- Monitoring system dashboards and emails to ensure the system is working correctly – escalating issues when necessary
3
Responsibilities For Manager Information Systems Support Lead Resume
- Managing/tracking inventory of PC hardware and software
- Understanding of design, BIM and its application in CAD design, planning and construction management
- Understanding of mission planning system functions and external interfaces to include setup and teardown procedures
- Working knowledge in using MQSC commands
- Working knowledge in MQ channel configuration using different transmission protocols
- Developing and deploying test plans and test cases within industry best practices
- Developing and leading Agile project NWGs for CMA Systems projects
4
Responsibilities For Manager, Distributed Systems Support Resume
- Identifying and implementing system enhancements to increase front end user efficiency and adoption
- Monitoring vendor deliverables and performance against expectations, and developing plans to remedy gaps
- Applying critical thinking and analytical thought processes to resolve complex problems
- Working knowledge of Microsoft operating systems (desktop) and applications
- Understanding of design, BIM and procurement and its application in planning and construction management
- Working knowledge of Connect:Direct. This is an IBM product
- Ensuring Thin Client image preparation and deployment
5
Responsibilities For Senior Systems Support Resume
- Resourcing of Analytical data to Operational sources
- Understanding of airspace, airports, airways, and navigation aids
- Providing cause analysis and fix for infrastructure issues to prevent their recurrence and thereby potential business impact
- Understanding of IBM Servers & Storage products adds value.-
- Working knowledge of international BIM Standards and guidelines
- Understanding of case management and social work
6
Responsibilities For Manager, Trax & M / E Systems Support Resume
- Working knowledge of the pharmaceutical industry
- Provisioning of subscribers including access rights, attributes, features, and applications
- Understanding of techniques and practices in installation, maintenance and troubleshooting of network hardware, computer workstations, servers and software
- Continuing development of in-house BIM capabilities within Hatch
- Leading the development and documentation of user requirements and/or user stories
- Assist in designing, developing and the implementation of BIM plans, whilst assisting in defining the client and project requirements
- Support users of the system, assisting with system operations, accounting, reporting and faults
7
Responsibilities For Manager of Global PMO Systems & Support Resume
- General business understanding, including planning activities
- Interact with finance teams to ensure they are working efficiently and make best use of the financial systems. Including implementing best practice procedures
- Acts as primary communication channel to 360’s IT Department including coordinating technical support issues with contracted vendors if needed
- Balance and Control processing – error handling, fallouts, and alerts
- Support the Statistical Analysts in data mining needs for CMA Strategy development, monitoring, and implementation
- Lead and plan the detailed configuration and data migration planning, and supporting deployment of the system of choice
- Provides evening and weekend on-call support on a rotating schedule
- Assist in developing and implementing internal Hatch documents
- Provide infrastructure consulting and support to application development teams. · MQ Tracing, Cold Restart Procedures
8
Responsibilities For IT Systems & Support Division Manager Resume
- Assist the team in identifying issues and in preparing Root Cause Analysis for Major incidents/problems
- Timely security patching and applying recommended maintenance fixes as required
- Resolve issues triggered by monitoring /alerting tools
- Knowledge of WAS clustering, Virtual Enterprise, load testing, and port communication infrastructure required through firewalls for distributed HTTP server
- Webservers (Tomcat or Apache or Similar), configuring proxies and Server Shell scripting
- Work independently with application teams to provide consulting and driving the resolution of issues
9
Responsibilities For Senior Manager, POS Systems Support Resume
- Work closely with application end-users related to financial systems and assist in troubleshooting as well as resolving issues
- Work closely with the Marketing Systems Process Leads in testing and deployment of new functionalities
- Proficient utilizing one or more of the following systems
- Deliver technical briefings for users of mission planning systems, software, and data (including classified and unclassified source data) as required
- Support unit needs during exercises, daily training, deployments, and real-world contingencies. Provide SSR support/expertise as requested
- Take responsibility for ensuring management actions are clearly articulated and achieved, support management in overcoming obstacles and challenges
- Recommend and monitor the testing framework and tools to meet CSB’s testing needs
- Provide training for existing and new functions for above systems
- Assist with adhoc project setup, training and ongoing support
10
Responsibilities For Linux Systems Support Resume
- Manage a team that is capable of providing best in class support for the NBC Production
- Work extended evening and weekend hours to meet production needs
- Ensure adherence to Shire’s enabling technology processes
- Track record of providing a high level of customer service to internal customers
- Documents test results while working with Business Owners to ensure adherence to HR/Payroll laws and policies
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