Client Support Resume Sample
Edythe Bins
189 Prosacco Garden,
San Francisco,
CA
+1 (555) 727 8224
Work Experience
Manager, Client Support
03/2018
-
PRESENT
San Francisco, CA
- Single point of contact for reporting on status of rebate program for CO
- Provides dispute resolution with drug manufacturers including pharmacy audits, assisting with payment posting, dunning letter mailings and maintaining all client service agreements
- Invoicing practices, including pre-invoicing review for fee for service, managed care, diabetic supply supplemental and commercial rebate programs
- Assists account management and rebate management with client requests such as ad hoc reporting
- Attends meetings and conference calls with clients and drug manufacturers and internal meetings
- Information Technology is responsible for the effective development, delivery and operation of computing and information services. Anticipates, plans and delivers IT solutions and strategy which enable business value
- Knowledge / Experience in the UNIX environment
- Knowledge of Databases and Relationship between tables
- Knowledge of SQL language, Oracle DB or other equivalent database
Client Support Supervisor
11/2012
-
01/2018
New York, NY
- Resolve support department queries
- Primary resource for team on providing application/technical support
- Manage feedback to other departments: example – software concern distribution and review, root cause analysis and roll up
- Participate in Management team and actively support cross organizational goal achievement
- Measure and report on Customer experience
- Attend sessions with Design or Product Management as needed to provide input into product changes and promote Support understanding of new products
- Manage annual Health Check’s for customers as required
GE Healthcare Client Support Intern
08/2008
-
09/2012
Boston, MA
- Experience working allocated at the client's office and being used to "client facing" situations
- Lead team of support technicians
- Mentor and train the support team members on effectively managing support calls, compliance to process and communication to increase customer satisfaction
- Manage hiring, services for all on-boarding and training activity for new hires
- Monthly reporting – clients
- Report on team performance and support metrics
- Manage resourcing and meeting commitments for SLAs
- Manage to department and individual goals
- Use and enhance support desk software system
Education
University of North Carolina at Asheville
2003 - 2008
Bachelor's Degree in Computer Science
Professional Skills
- Strong critical thinking / problem resolution skills and strong change management skills, coaching and development skills
- Proven analytical and multi-tasking skills that result in solid decision-making skills and time management
- Experienced leader with proven people and process management skills with at least 2 years of experience in a relevant role
- Manage a customer base by developing strong relationships and utilizing excellent customer service skills
- Possesses excellent computer skills including knowledge of Microsoft Office with experience in Excel, Word and Outlook
- Very focused approach when dealing with clients, strong communications skills
- Strong English skills, both written and spoken, are mandatory. Additionally German or French is meriting
How to write Client Support Resume
Client Support role is responsible for interpersonal, customer, leadership, training, technical, development, software, organization, communications, analytical.
To write great resume for client support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Client Support Resume
The section contact information is important in your client support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Client Support Resume
The section work experience is an essential part of your client support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous client support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular client support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Client Support resume experience can include:
- Excellent communication skills – written and oral including fluent French
- Strong management skills that include productivity and capacity measurement
- Very strong customer service, time management, communication and analysis skills
- Desirable skills would include experience in SharePoint, Reuters DACS and Websense
- Experience with balancing and reconciliation, operational processes or other directly related experience
- Lead and manage an Expense Support team that manages Expense features and functionality ensuring they have the skills, tools, access and knowledge
Education on a Client Support Resume
Make sure to make education a priority on your client support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your client support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Client Support Resume
When listing skills on your client support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical client support skills:
- Ensuring CRMoD and Cosmos are used effectively, updating and maintaining client information within the system
- Proven experience supporting PC’s, Laptops, Servers and networking
- Proficient PC skills; including working knowledge of installs/removals/configurations of hardware and software
- Two to four years help desk experience with experience and understanding of MIS environment, including both hardware and software
- Practiced and professional communication skills in a corporate setting
- A desire to improve your own technical and customer facing skills
List of Typical Experience For a Client Support Resume
1
Experience For Manager, Client Support Resume
- Has outstanding customer-facing skills
- Has outstanding people development skills
- Suggesting improvements, ways of working and to improve the client focused experience
- Assist with identifying and prioritizing training collateral needed to support System Administrators and Users
- Experience supporting accounting software
- Has experience managing technical support organizations with 2+ years managing an enterprise software support group
- Working experience in the financial industry
- Experience in power shell, or similar scripting languages
- Experience working with Mortgages and loans/in a similar role
2
Experience For Client Support Supervisor Resume
- Three years of experience as a lead or supervising a team of individuals
- Experience in "State Local Government/Education" SLED high tech computing industry
- Has experience working with culturally diverse staff and customers
- Has experience working in distributed teams with coworkers in other locations
- Has light experience managing technical support organizations
- Has light managerial experience providing client services for enterprise software solutions
3
Experience For Client Support Executive Resume
- Has light experience managing a client support or client services team
- Experience working in technical support and with customers
- Able to work independent, yet being a good team player
- Good understanding of basic math and statistical concepts
- Ensure that good client / consumer outcomes are at the centre of all operational activity and decision making
- Converse in technical and non-technical conversations with those of a technical or non-technical skill set
- Experience in Quality auditor role
4
Experience For Manager Client Support Center Resume
- Experience in a technical support role
- Previous telecom support experience is desirable
- The drive to increase your technical skill set beyond just break ix of PC issues
- Preparing and assembling account opening and closing documentation for IRA and Qualified Plan accounts
- Maintaining an awareness of service levels provided to the client and managing work load/costing in reflection of this
- Ensuring product knowledge is kept up to date by attending regular training sessions with our key manufactures and solutions portfolio
5
Experience For Mortgage Client Support Resume
- Understanding of remote control tools to assist user's in troubleshooting problems
- Gaining and providing client information when requestedTask / Diary Management – yours and that of client requests
- Processing of enquiries from clients in writing /on the telephone
- Creating CSC incentives around servicing Client Digital Applications
- Understanding of programming fundamentals, ability to interpret
- Understanding of Procurement and Vendor Management Processes
6
Experience For Client Support Technical Analyst Resume
- Drafting of client emails/ letters
- Liaising with Associate Consultants, Consultants and insurers for new business quotations
- Processing of new business applications within service standards
- Dealing with routine correspondence and annual review notifications
- Liaising with administration and technical teams both internally and those of various providers
- Working knowledge of the cash and custody business (preferable)
7
Experience For Client Support Senior Specialist Resume
- Understanding of relational database and N tier architecture
- Logging calls with third party vendors for application issues
- Interacting with other platform teams for infrastructure based issues
- Handling incidents, work orders, tasks, infrastructure changes, and problem records
- Maintaining knowledge base and support documents
- Attending daily service review meetings, change advisory board meetings, and weekly team meetings to share updates, challenges and success
8
Experience For Windows Client Support Level Resume
- Working in a team to deliver first class administration
- Understanding of VPN (Virtual Private Network) connections/requirements
- Understanding of service management concepts, standards (ISO 20000) and best practices (ITIL)
- Ensuring accurate and timely completion of assigned special projects and requests
- Tracking and report key performance metrics related to support requests and solution quality
9
Experience For Senior Analyst, IT Client Support Resume
- Responsible for the successful initiation, planning, design, execution, monitoring, controlling and closure of a project managing budget and controlling risk
- Create/communicate ongoing status and resolution – this includes documenting, diagnosing and follow up so client has an understanding of impact and solution
- Ship composites and meeting materials to group meetings, and ensure that meeting boxes are prepared according to the meeting box checklist
- Produce training packs containing: training proposals, communications timeline, wall and user guides and posters as per client requests
- Lead all aspects of recruiting, training and managing of the customer support staff
10
Experience For Data Center Client Support Technician Resume
- Participate in staff hiring, scheduling, counseling and disciplinary actions
- Responsible for providing hands and feet support for Servers and Networking equipments installed on site
- Willingness to expand your knowledge and expertise by learning new and evolving technologies
- Purchase order, credit memo, and Work in Process management; ensuring each channel of activity is being properly serviced by the client care team
- Participate in recruiting and hiring new managers and representatives
- Communicate with customers to a high professional standard to organise training sessions, date, time and site requirements, diary planning
- Assist with Client training and mentoring on use of Supplier systems and PCLender integrations to Supplier systems/services
List of Typical Skills For a Client Support Resume
1
Skills For Manager, Client Support Resume
- Excellent comprehension skills and well developed analytical skills
- Proven experience effectively managing projects & people
- Customer service experience. Excellent communication skills. The ability to work in a team environment and commit to a flexible work schedule
- Outstanding PC skills and excellent working knowledge of Excel
- Possesses solid leadership and people development skills
- Has strong people development and interpersonal skills
- Excellent client support experience gained either within a previous Helpdesk position or client focused role (at least 2 years experience
- Excellent interpersonal skills combined with attention to detail
- Good interpersonal and time management skills; ability to handle multiple tasks. Confirmed ability to follow through on all assigned tasks or responsibilities
2
Skills For Client Support Supervisor Resume
- Strong organizational skills and the ability to meet tight deadlines
- Excellent communication and interpersonal skills. Able to motivate and direct team members to build productive, cooperative work teams
- Proven ability to effectively collaborate with others, initiate action, and adapt to change
- Prioritizes effectively and escalates as needed and responds to customer needs and services as assigned
- Demonstrates appropriate interpersonal skills to manage and deliver
3
Skills For Client Support Executive Resume
- Strong analytical skills with the capability to resolve issues in a timely and structured manner
- Excellent interpersonal communication skills coupled with an approachable and flexible attitude
- Professional development includes team building, time management and skills required to progress your, and your direct reports’ career
- Lead by example - Back up service center agents during high volume periods and resolve issues with exceptional customer service skills
- Actively solicit feedback from Clients to validate and document service and product priorities
- Effectively communicate and administer polices and new initiatives to staff
- Basic skills in telecommunications procedures, techniques, tools, materials, and equipment
- Computer skills to include ACAPS, ALS and other mainframe systems
- Show indirect leadership and possess exemplary soft skills necessary to engage end users and to work with the team
4
Skills For Manager Client Support Center Resume
- Show indirect leadership and posse exemplary soft skills necessary to engage end users and to work with the team
- Strong demonstrated leadership, and attention to detail
- Business analysis and technical documentation skills
- Related work experience, or an equivalent combination of education and experience
- Proven ability to “delight” clients through excellent customer service
5
Skills For Mortgage Client Support Resume
- Accounting experience/designation would be an asset
- Interacting with service management for P3, P3C incidents and providing an overview prior to making any changes on the application
- Experience working in the banking or financial services industry with statement processing, checking documents/image payments flow and image related products
- Experience and passionate about product and customer support including delivering training to end users
- Experience identifying and documenting mortgage banking workflow, policies and procedures
- Experience in utilizing a paperless file process for processing, closing and investor delivery
6
Skills For Client Support Technical Analyst Resume
- Strong understanding of Microsoft Software products including all MS Operating Systems
- Experience managing, leading and developing teams
- Experienced with managing and maintaining users and hardware in AD Tree
- Validate customer support billing information for customers and accounting department
- Strong knowledge of banking and item processing industry
- Solid understanding of the products offered by Treasury Management; basic understanding of the ancillary products offered (internal candidates only)
- Elling credit products or consumer underwriting experience
7
Skills For Client Support Senior Specialist Resume
- Effective in a high-paced work environment, requiring multi-tasking to meet multiple deadlines
- Experience working and managing a team in a contact center environment
- Experience working with correspondent investor and agency relationships for loan delivery in wet and dry funding states
- Experience of answering customer telephone queries; working within tight deadlines
- Experience of dealing with internal and external customers ensuring that customer satisfaction is achieved at all times
8
Skills For Windows Client Support Level Resume
- Diverse experience of managing customer expectation and delivering innovative strategies
- Experience working with clients in a consultative manner to solve business problems using technology and data-driven techniques
- Experienced with all phases of an enterprise scale PC Provisioning process
- Experience using Concur Travel and Expense highly recommended
- Experience of working within an operational environment
- Experience in client facing roles; Client Support, Client Services, Environment Topology
- Experience working with various Fiserv Core products
9
Skills For Senior Analyst, IT Client Support Resume
- Experienced and comfortable communicating with clients at the management level (e.g., Office Managers, Controllers and Dealer Principals)
- Experience managing a team
- Experience working with client service systems such as case management systems
- Experienced in FNMA/FHLMC, FHA, VA and Rural Housing loan guidelines and workflow processes
- Recommended - Experience working with Loan Origination Software technology in a business analyst capacity
- Strong sense of urgency required with ability to multitask in a dynamic, demanding environment
- Experience of working within a busy customer service or client management team (1st Line)
- Experience with Microsoft Office products including Excel, Word, PowerPoint, Visio and Outlook and other business software
- Experience of working within the hotel and/or agency environments
10
Skills For Data Center Client Support Technician Resume
- Experience supporting large key accounts is required
- Solid analytical and problem solving competencies
- Able to communicated in a simple and effective way (e.g. explain something “technical” to an external or internal stakeholder in an easily
- Experience supporting Mac OS and Adobe applications is desired
- Good knowledge of Active Directory, SCCM and networking concepts
- Experience working with wireless devices (iPhones, iDevices, laptops)
- Experience of working within a global arena and multicultural environment
List of Typical Responsibilities For a Client Support Resume
1
Responsibilities For Manager, Client Support Resume
- An understanding of basic helpdesk knowledge and ability to work effectively with minor supervision
- Prior Air Force or DoD experience
- A team player with integrity, credibility and sound interpersonal skills
- Create and sustain strong competencies across Client Services building autonomy, empowerment and accountability
- Continually strive to improve the customer’s experience receiving IT services
- Experience delivering customer service to B2B clients
- BA/BS in computer science or related discipline or equivalent experience required
- Control and implementation of Goodwill spend and strategy, policy development and decisions and recommendations in support of customer case resolution
2
Responsibilities For Client Support Supervisor Resume
- Experience in change manage management and continuous improvement strategies
- Develop and maintain effective business and personal relationships with all customers and management
- Experience in API/XML integration
- Account management experience, would be an advantage with a pro-active approach
- Is a strong communicator and can lead presentations for both internal and external audiences
- Provide effective, useful feedback to client support specialists
- Build and handle effective Client relationship teams thru regular cadence of meetings, consistent service delivery and clear communication
- Help with the identification, documentation and prioritization of development cases that impact clients use of PCL systems
- Demonstrate leadership as detailed in TD Bank Group leadership profile
3
Responsibilities For Client Support Executive Resume
- Business requirements to technology solutions (strong business acumen)
- Background/strong knowledge of S&P Global Market Intelligence products and services or similar
- VOIP Call Center System Experience – Cisco, Avaya, Microsoft – Highly desired
- Experience with Microsoft Office Tools – Office 365 in particular
- At least 5 years of customer service and management experience
- Social media management experience is desired
- Good knowledge on Windows Server 2003 and 2008 R2 environment
4
Responsibilities For Manager Client Support Center Resume
- Benchmarking class leading customer service strategies and innovation to support Aston Martin policy development
- Performing application updates and patching
- Managing hosted services on the application server to avoid any business impact
- Monitoring of Material Review Board/Material Review Notices
- Providing first and second level support to clients Research and analyze problems
- Acting as a liaison between level 3 support associates as well as other subject matter experts and the client
- Working with developing and maintaining database software (preferably in an SQL environment)
- Work hours are flexible and can vary depending on the offering supported
5
Responsibilities For Mortgage Client Support Resume
- Capable of interfacing at all levels, including customers/VVIPs
- Perform application upgrades and patching and onboarding of new applications
- Attend daily service review meetings, change advisory board meeting, and weekly team meeting to share the weekly updates, challenges, and success
- Knowledge on Windows Server 2003, Windows Server 2008 R2 Environment, and VMware. Basic understanding of Databases and Networking
- Identify training needs, design curricula, deliver and administer team training
- Work both as part of a team and as an individual using your own initiative and serve up new ideas and different ways of working, for mutual benefit
- Has a deep understanding of both front-end and back-end technology issues (operating systems, mobile OS, databases, configurations)
- Provide operational support for account handling, processing and client requests
6
Responsibilities For Client Support Technical Analyst Resume
- Capable of working under high pressure without losing composure
- Windows desktop OS troubleshooting including Windows 7 and Windows 10
- Light Windows Server and Active Directory administration, especially setting up and maintaining user accounts and Exchange mailboxes
- Responsible for managing a team of associates providing support Statement production across all cores and production areas of Fiserv
- Communicate with clients regarding missing or incomplete data
7
Responsibilities For Client Support Senior Specialist Resume
- Reviews Sales and Operations Planning report and manage the daily Roundtable meetings as detailed in the "Morning Roundtable Meetings" section of this guide
- Assist with special projects involving the engineer's area of support
- Proficiency in Active Directory, SCCM and networking concepts to troubleshoot issues as needed
- Assist in training of Level 1 technicians in tools and processes
- Ensure proper functionality of the company's existing computer systems
- Provide superb customer service by responding to calls, email, and in person requests for technical support
- Establish, maintain, and increase employee satisfaction through professional, courteous, and caring service
- Familiarity with Data Centre, Servers and Networking equipments
- Lead management of Aston Martin Extended Warranty provider; including its promotion and global targeted sales
8
Responsibilities For Windows Client Support Level Resume
- Control of Recall Management issues, including Global compliance and customer communication
- Interact with Service Management Team or P3 and P3C incidents and provide them an overview before making any changes on applications
- Attention to detail while maintaining high level of accuracy and efficiency
- Due to frequent interactions with sales, marketing, content and product management, this is a highly visible role with potential for growth
- There is big emphasis on coaching, talent development and professional growth
- Ensure that the team has the necessary tools, training and support to become experts on the functionality, data and research
- Needs when making policy decisions
- Reflect these in operational level agreements (OLAs) and underpinning contracts
- Measure and report on services on an ongoing basis
9
Responsibilities For Senior Analyst, IT Client Support Resume
- Drive internal and external communication and process improvements, ensuring that expectations, goals, and deliverables are understood and met by key parties
- Develops measureable and obtainable goals for each team member and monitors on a consistent basis using key performance indicators
- Manage the gathering, elaboration, review, analysis and documentation of customer service issues
- Leading people on projects or teams in a service center environment
- Conduct periodic reviews of information in the fulfillments, and coordinate with the Order Processing team to ensure cross-system information synchronicity
- Above-average learning retention capability
10
Responsibilities For Data Center Client Support Technician Resume
- Ensure compliance requirements are met and anti-money laundering procedures are followed
- Keep accurate records of discussions or correspondence with customers using CRM tools
- Assist in QA process via iteration testing and feedback to development and product management
- Basic understanding of the telecommunications role of the business and how the telecommunications processes affect the business users
- More than 2 years of communicating professionally with high level clients, executive level and regular staff
- Qualifications (including Regulatory Status)
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