Data Support Analyst Resume Sample
Heloise Grady
689 Jones Vista,
Boston,
MA
+1 (555) 265 2517
Work Experience
Lead Data Support Analyst
12/2017
-
PRESENT
Los Angeles, CA
- Gain a strong technical and business focused understanding of Credit Suisse’s businesses and our technical implementation
- Work effectively with team members in other locations situated globally, including NY,London,Raleigh and Poland
- Provide subject matter expertise in some in Market Data for all the consumers and applications and work with them to onboard/consume MDS data in a seamless way
- Partner with Business users to understand the issues faced by them and work with the Dev team to address them
- Relationship management of Business / IT clients and teams globally, ability to forge and maintain strong relationships and communicate at all levels
- Work closely with development teams and drive the support sponsored improvement initiatives
- End-user support for production system
Data Support Analyst
10/2010
-
06/2017
New York, NY
- Support the OnCore training function by working in cooperation with the User Support and Training Specialist, and assisting as needed with training, instructional materials, and coordination
- Assure documentation exists for a new technologies being deployed for our executives
- Escalate any know issues to TIO management, so they can be addressed in timely manner. Monitors projects status on work that maybe referred to other areas for resolution
- Support the video conferencing equipment, by testing the functionality prior to executive scheduled meetings and / or coordinating support with the vendor
- Design and implement security solutions to protect organization’s data
- In Information Technology
- At least three years of experience in Big Data technologies
- Experience in management of Hadoop and Spark Clusters
- Troubleshoot and resolve Data Pipeline related issues
Oncore Implementation, Data & Support Analyst
06/2008
-
07/2010
Dallas, TX
- Experience with AWS EMR, S3, Redshift, RDS, DMS, Lambda, Kinesis, SNS, SQS and Cloudwatch
- Experience with Hadoop technologies like Map Reduce, Hive, HDFS, Metastore, Oozie, Hue, Sqoop, Flume, Kafka, Zookeeper
- Experience with programming languages like Java, Pig, Python, Scala, MapR
- Experience on databases, such as HBase, Postgress and MySQL
- Experience with tools like Sql Workbench, Aginity, MySQL workbench
- Experience with Reporting software’s like Looker, Datameer, Athena and Quicksight
- Demonstrated experience working with Ticket handling tools, Microsoft Outlook, Microsoft Excel, Data Quality, Data Profiling, Data Reporting and Data Analysis teams supporting complex data management program
Education
Southwestern University
2002 - 2007
Bachelor's Degree in Mathematics
Professional Skills
- Perform effective stakeholder management – adjusting communication delivery to suit audience, and adjusting behaviour to suite political environment(s)
- Exercising excellent customer service skills at all times. This information can be exchanged in person, in writing, or by telephone or email
- Experience with Excel, including demonstrated experience with pivot tables, VLOOKUP and VBA
- Strong analytical skills (understanding large volume of data and procedures)
- Demonstrated teamwork, communication and leadership skills are essential
- Strong customer support and client relation skills, customer focused
- An interest in technology and strong Excel skills
How to write Data Support Analyst Resume
Data Support Analyst role is responsible for acute, health, trading, mainframe, finance, credit, training, integration, database, security.
To write great resume for data support analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Data Support Analyst Resume
The section contact information is important in your data support analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Data Support Analyst Resume
The section work experience is an essential part of your data support analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous data support analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular data support analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Data Support Analyst resume experience can include:
- At least 3years experience inclusive of the following: CCI/CNE/MCSE or equivalent experience
- Intermediate Computer Skills (Typing, Internet Research, Computer Navigation)
- Effectively translate and communicate the needs for both non-technical people and technical people
- Effectively utilize UNIX commands to identify specific information within raw data files and aggregate results for analysis
- This role is a key role within the team and as such good communication skill is required
- Skills to use data from tables, linked tables, and queries
Education on a Data Support Analyst Resume
Make sure to make education a priority on your data support analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your data support analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Data Support Analyst Resume
When listing skills on your data support analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical data support analyst skills:
- Good to have prior experience working with Informatica products including ETL Power Centre/Developer and IDQ
- Good interpersonal skills and the ability to work well with others throughout the organization
- Effective communication skills, with co-workers and supervisors
- Strong analytic skills with acute attention to detail
- Strong data visualization tool skills, preferably Power BI
- Comfortable creating alternatives and willing to try out new skills and ideas
List of Typical Experience For a Data Support Analyst Resume
1
Experience For Big Data Support Analyst Resume
- Leads data investigations; owns products and product delivery Takes full responsibility for analytic research Mentors and trains new team members Provides sales support through feasibility reviews and analysis; uses insight to contribute ideas
- Experience in working under pressure and with short deadlines
- Excel VBA / Scripting experience
- Experience with BI Tools such a Taleo
- Current experience and knowledge of North America or other regions gas or NGL markets and associated infrastructure
- Travel industry experience/knowledge
- Partner with cross- functional teams to develop user interface tools Familiar with custom reporting tools for data research (Alteryx, Qlikview)
- Ensure the timely and accurate arrival and processing of data feeds to and from comScore partners and clients
- 2nd and 3rd level support calls for Trading Technology Distributed Infrastructure market data platforms (RMDS, Wombat/Firefly, Managed Bpipe)
2
Experience For Oncore Implementation, Data & Support Analyst Resume
- Able to learn and adapt to changing business needs and requirements
- Proactively perform deep diagnostic trouble shooting to identify, communicate and drive resolution on issues
- Obtain and maintain a working knowledge of DealShield’s applications, customers and business units
- Computer networking applications
- Sort, distribute, research, manage and respond to request ensuring service level agreements (SLA) are met
- Liaise with stakeholders including various internal departments and clients globally
- Out-going and open-minded in a team
3
Experience For Reference Data Support Analyst Resume
- Coordination capabilities to build and maintain working relationships within the department and with key stakeholders
- Provide initial triage on issues as related to data feeds and customer questions
- Efficiently produce polished reports, business correspondence, and procedure manuals
- Maintain strict adherence to procedures as required by accreditation policies
- Provide peer-to-peer review of rate loads
- Generate Rate Sheets for Medicare Supplement filings
4
Experience For Market Data Support Analyst Resume
- Assist with Medicare Supplement refund report submission
- Complete periodic data update processes
- Ad-hoc data pulls from a web-based data warehouse
- Support tasks managed by the Applications Programmer to extract data via mainframe jobs
- Provide general support for the Product Management area as needed
5
Experience For Business & Data Support Analyst Resume
- Work with Network Operations Center in an analyst role to identify performance degradations
- Monitor performance of our data infrastructure and status of connected aircraft
- Build out customized reports and ad hoc analyses
- Troubleshoot problem reports from the field
- Analyze complex data elements and systems, data flows, dependencies, and relationships to troubleshoot data issues across the business and presents solutions to development team
6
Experience For Lead Data Support Analyst Resume
- Debug anomalies in performance and reliability of TCP Networks and Hardware Components
- Monitor usage statistics trends to identify potential anomalies and/or opportunities
- Work with Prime Brokerage and Equities Technology to understand the proxy & fitting process for equities volatilities. Assist in making improvements to the proxies & work with PB margin to develop effective methods to prioritize those improvements
- Design & implement a process for identifying inaccurate pricing of instruments which rely on volatility proxies to price
- Design & implement tools to track quality of proxies & staleness issues
- Identify opportunities and suggest solutions to improve data quality and business processes
- Responsible for population completeness and accuracy of reference data, driving strategic sourcing strategy (e.g. Pricing, volatility, etc.) and cross LOB (Global Markets) usage
7
Experience For Market Data-support Analyst Resume
- Standardization of data: implement and improve the usage of golden source data sets
- Support and implement DQ standardization
- Support Market Data Management in project to migrate Market Risk time series data to Quartz (Spire) based process compliant with GIS standards
- Actively analyze partner data to find opportunities for improvement
- Use modern visualization tools to provide project status
- Ensure that plans and forecasts are updated on a regular basis
- Report achievements, dependencies, risks and risk mitigation
- Work cross functionally within D&B and Partner organization
- Actively engage in other projects and activities as needed by the team
8
Experience For Public Programs Data Support Analyst Resume
- Attention to detail - logical and thorough in approach
- Positive and self-motivated with the drive to achieve results
- Passion to learn and understand beyond the task in hand
- Ensure claims are returned within service levels to carriers with correct information in accordance with SOPs
- Research and determine Like Kind Quality replacements
- Communicate via email or phone with the adjuster or insured throughout
- Keep up-to-date with mandatory trainings in iLearn
- Support development, prioritization and selection of commercial, and as applicable, technical, concepts, for new and existing assets and their associated logistics development
- Negotiation of related sales and purchase and service agreements and management of existing long term agreements as needed
9
Experience For System Data Support Analyst Resume
- Develop and maintain relationships with market participants
- Previous experience in NGL or gas scheduling; market analysis is helpful Experience in negotiation, commercial design, contract development and relationship management
- Strong value creation orientation and optimization skills
- Work in a fast paced environment and meet daily deadlines
- Basic knowledge of SQL - an advantage
- Set up and maintain product data in various internal platforms
10
Experience For Product & Data Support Analyst Resume
- Communicate status to management and help keep business stakeholders informed of project status and all related issues
- Make process and systems improvement recommendations to assist the business in achieving its goals and objectives, leveraging best practices and professional experiences
- Collaborate closely with and assist application development teams when required to ensure timely delivery of system fixes
- Conduct analysis of support issues that identifies current state business process or system inadequacies
- Manage ticket entry, escalation, and dispatch of support issues
- Understand data models, and write complex SQL queries against the data model
- Keen acumen on data analysis and appropriate visualization
- Executive Support for any technical needs
List of Typical Skills For a Data Support Analyst Resume
1
Skills For Big Data Support Analyst Resume
- Experience with professional writing, including reports, business correspondence and documenting processes
- Experience troubleshooting or supporting web based applications
- 2+years of experience writing and understanding SQL (Postgres) Queries
- Experience with Meditech, HPM, HBI and Midas including the ability to create stored procedures and views and then perform analysis
- Experience with relevant business software, including Microsoft Office applications i.e., Excel, PowerPoint, Project, Visio
- Experience with the following technology areas: MySQL, DB/2, PostgresSQL, Ruby, SAS, UNIX, OSX
- Min. 1 year experience working in an office environment
- Experience working with clinical and/or financial data
- Demonstrated expertise with Microsoft Office Suite including Excel, Outlook, PowerPoint and Word
2
Skills For Oncore Implementation, Data & Support Analyst Resume
- Experience with complex databases (pulling data from multiple sources)
- At least one-year related experience is required
- Experience with databases and database query tools (MySQL, DB/2, PostgreSQL)
- MS Office Experience (Excel, Word & PowerPoint)
- The ability to stay organized and prioritize work
- Good to have exposure to Bureau van Dijk (BvD)
3
Skills For Reference Data Support Analyst Resume
- ) experience in a data analytical role, or equivalent education
- Analyze and confirm metrics/controls/threshold are effective with LOB Risk Execs and sufficient for RDA compliance
- Team player who can build strong networks to achieve shared goals
- Coordinating pricing assignments to Pricing Team
- Entering claim costs and generating invoices for billing
- Handling any questions, concerns and revisions while working with adjusters
- Performing QA on returned pricing assignments
- Developing and executing supply and market strategies for natural gas or natural gas liquids (NGL) for key upstream resource opportunity capture
- Monitoring derivatives’ data and market data alerting systems
4
Skills For Market Data Support Analyst Resume
- Challenging projects & newest technologies
- Working knowledge of File Transfer Protocols
- Visionary in setting bank standards knowing what expectations the executives would want in the future and being prepared
- Evaluates existing data feeds and file specification creation, ticket creation, management and testing
- Availability for on-call support during evening hours (approximately 15%)
- Data Quality reporting using Business Objects or any other similar platform
5
Skills For Business & Data Support Analyst Resume
- Well organized, able to multi-task and being adaptable when working to deadlines
- Responsible for returning pricing to adjusters
- Focus on relationships (internal and external), influencing/negotiating
- Competent in facilitating meetings
- The ability to sit still for long periods of time while looking at a computer screen(s)
- Familiarity with Data warehousing, and integration
- Possesses a sound working knowledge of Microsoft Office (Word, Access, Excel, PowerPoint, and Outlook)
- Rarely writing by hand, lift/carry/push/pull objects that weigh up to 10 pounds
6
Skills For Lead Data Support Analyst Resume
- Information gathering for special client request projects in cooperation with customer service and development staff
- Monitors data receipt and processing
- Works directly with data providers on existing specifications
- Ensure the timely and accurate arrival and processing of schedule data and ad data to and from partners and clients
- Provide technical support to Schedule Team, including improvements and maintenance of internal tools
7
Skills For Market Data-support Analyst Resume
- Efficiently utilize SQL (Postgres) to perform data pulls for research, analysis and trouble shooting
- Perform system configuration tasks including call sign changes, affiliation changes and network re-brandings
- 2nd and 3rd level support calls for Trading Technology Distributed Infrastructure market data platforms (RMDS, Wombat/
- People-oriented and knowledge sharing culture
- Knowledge of administrative and clerical procedures and systems in managing files and records as well as other office procedures and terminology
- Escalate issues to Engineering as necessary
- Information gathering for special “client request” projects in cooperation with customer service and development staff
- Efficiently utilize SQL (Postgres) to pull data from multiple tables for research, analysis and trouble shooting
- Load Medicare Supplement rates into Mainframe testing and production environments
8
Skills For Public Programs Data Support Analyst Resume
- Complete quarterly loading of Long Term Care and Medicare Supplement claim reserves for Valuation
- Identify valuable KPI and data visualization for performance monitoring purposes
- Comfort with the DevOps side of engineering
- Ensure no material risk is missed at business area level (leveraging BAU checks) and communicate with LOB heads
- QA for major projects involving data migration
9
Skills For System Data Support Analyst Resume
- Provide project tracking and analysis of project activities
- Reassess situations rapidly and change course as the situation requires, coping well when under pressure
- Input pricing into National Vendor evaluation form/XactContents
- Support commercialization of opportunities and resulting projects through implementation
- Knowledge of market fundamentals, associated relevant regulations, and standard industry contracting practices
- SQL, MS Windows, MS Office, PL/SQL
10
Skills For Product & Data Support Analyst Resume
- Knowledge in database design and implementation
- Solve data design problems
- Able to work with internal/external stakeholders to interpret verbal/written data requests into the desired output
- Knowledge and ability to apply principles, theories and processes to data management
- Frequently sit, grasp lightly/fine manipulation
- Designs and executes SQL queries against database to solve problems
- On Celebration rotation/Support Phone rotation
- Quality of what we develop
List of Typical Responsibilities For a Data Support Analyst Resume
1
Responsibilities For Big Data Support Analyst Resume
- Travel as needed to offices, homes or wherever required
- Microsoft Windows, Server 2000 & 2003
- PC / Server Hardware and Software
- Wireless Routers and printers support
- The ability to complete assignments correctly and to meet a deadline
- The ability to use relevant information and individual judgment to determine the best possible solution to any situation
2
Responsibilities For Oncore Implementation, Data & Support Analyst Resume
- Commercial or business expertise related to subject
- Two or more years as a data analyst in a healthcare delivery system
- Knowledge of SQL Server Integration Services(SSIS)
- Manage client related, value added and special projects from start to finish
- Motivate and challenge team members to maintain and improve performance and productivity
3
Responsibilities For Reference Data Support Analyst Resume
- Coordinate and liaise with team leaders to maintain a positive workflow
- Conduct regular checks to ensure quality
- Analyze data and report on the status
- Communicate with clients and manage expectations
- Analyze procedures and make suggestions to improve or build on
- Self-driven and result oriented, confident and decisive, enthusiastic and flexible
- Manage own deliverables and be honest about status, structured and organized
4
Responsibilities For Market Data Support Analyst Resume
- The ability to lead others as part of a team structure
- Knowledge of SQL and VBA language would be an asset
- Define and implement new initiatives and process improvements
- Fluent in English both verbally & written (second language would be great)
- Willingness to embrace new challenges and help drive success
5
Responsibilities For Business & Data Support Analyst Resume
- Challenges & comfort at work
- Interest in statistic
- Remote LAN access
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