Technology Support Analyst Resume Sample
Dakota Graham
378 Carroll Track,
Detroit,
MI
+1 (555) 801 5163
Work Experience
Technology Support Analyst Associate
07/2016
-
PRESENT
Houston, TX
- Handles escalated Platform support issues with Orion advisors
- Supports internal users by replicating issues and providing solutions
- Conducts web-based support sessions to assist with system issues
- Identifies and troubleshoots issues with the Orion Platform
- Works with the Orion development team to pursue resolutions for issues
- Provide helpdesk support and resolve problems to the end user’s satisfaction
- Experience with security testing, installation and configuration, system implementation and maintenance of purchased commercial software applications
Technology Support Analyst
06/2012
-
06/2016
Detroit, MI
- Experience with application security, and network and system security
- Experience with configuring and administering cloud services
- Demonstrated knowledge of Microsoft Windows Servers
- End User Training Documentation
- Understand primary business functions/processes associated with the assigned applications
- Act as a liaison between functional business users and development/technical teams
- Develop strong understanding of all core systems that are integrated or have touch points
Desk Side & Technology Support Analyst
05/2009
-
04/2012
Detroit, MI
- Understand key business processes/end user functionality and system outputs
- Perform application testing of basic user functions
- Visual Basic, .NET, Web development, PL/SQL, T/SQL, TCP/IP Stored procedures
- ActiveX Data Objects (ADO)
- Visual Interdev and multi-tiered design
- VB script, Java Script and Active Server Page (ASP)
- ADO.net, VB/C#.net, ASP.net
Education
Utah State University - Orem Education Center
2003 - 2008
Bachelor's Degree in Computer Science
Professional Skills
- Proven skills in providing consulting services, with strong problem solving ability and teaching experience
- Strong written, oral, and interpersonal communication skills, including the ability to explain common repair issues to non-technical customers
- Strong problem solving and diagnostic skills
- Excellent verbal and written communication skills in English are required, including the ability to convey technical concepts to any audience
- Excellent numeric and problem solving skills
- Strong communication skills are essential, especially the ability to communicate via emails, and develop written documentation
- Experience and skills video and multimedia equipment such as cameras, audio equipment, computer based editors, workflow servers, etc
How to write Technology Support Analyst Resume
Technology Support Analyst role is responsible for technical, customer, analysis, computer, analytical, training, reporting, research, multimedia, interpersonal.
To write great resume for technology support analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technology Support Analyst Resume
The section contact information is important in your technology support analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technology Support Analyst Resume
The section work experience is an essential part of your technology support analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technology support analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technology support analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technology Support Analyst resume experience can include:
- Strong knowledge of both Windows OS and Mac OS and demonstrated experience with supporting them
- Experienced with end user customer support, possess strong technical knowledge of Windows 7, Microsoft Office products including MS Outlook, OfficeCommunicator
- Progressive experience in a system analyst role or related role including 3 years of experience with Oracle Applications Modules 11i/R12
- Demonstrated ability to work with management to identify, prioritize, and implement technical solutions to meet organization's goals and objectives
- Demonstrated ability to analyze and assess client needs to develop effective and appropriate solutions
- Understanding of the system development lifecycle (ALM), testing methodologies as well as good troubleshooting and analytical capabilities
Education on a Technology Support Analyst Resume
Make sure to make education a priority on your technology support analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technology support analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technology Support Analyst Resume
When listing skills on your technology support analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technology support analyst skills:
- Service oriented, with good communication skills and have a good understanding of end-to-end processes and working within service level agreements
- Experience transferring technical skills to individuals with all levels of expertise
- Strong organizational, time management, communication and customer service skills
- Strong interpersonal skills with a willingness to participate in public speaking and information sessions for varying sized groups of colleagues
- Demonstrated skills in phone and written communications
- Effective communication, Leadership skills, Technical Analysis
List of Typical Experience For a Technology Support Analyst Resume
1
Experience For Information Technology Support Analyst Resume
- Excellent communication and presentation skills, with the ability to interact professionally with all levels of administrators, faculty, staff, and students
- Experienced with end user customer support, possess strong technical knowledge of Windows 7, Microsoft Office products including MS Outlook, Skype for Business
- Both technical and nontechnical communication skills
- Participate in instructor-led or self-paced training/learning opportunities to continually sharpen technical and interpersonal skills
- Experience in technical support (preferably in a helpdesk) with experience with resetting passwords and verifying permissions
- Work effectively as a positive and engaged member of a high performing and collaborative team of professionals
- Owning customer issues from first contact, and remaining accountable for the solutions and customer experience until the issue is resolved
2
Experience For Technology Support Analyst Associate Resume
- Experience in various aspects of IT infrastructure, including desktop Operating systems, Microsoft applications, networking, and IT security practices
- Manage multiple competing priorities while adhering to strict deadlines while producing quality deliverables
- Experienced in providing technical support for supported systems and resolving complex issues as they arise
- Experience in commissary accounting practices and/or reporting of sales and/or inventory data
- Management of Service Now ‘Stock Rooms’ and ownership of goods receipting process
- Experience working with a sense of urgency in all matters but especially in regard to security issues
- Experience with PC hardware troubleshooting and maintenance
- Strong working knowledge of PC and Apple Hardware
- Good understanding of telecomm and connectivity options
3
Experience For Desk Side & Technology Support Analyst Resume
- Experience with IP video, access control, intrusion/duress systems; identity credentialing and smart card technologies, and other equipment
- Experience conducting site assessments, pathway evaluation, and quality control
- Detailed knowledge and experience of software development, design and documentation principles based on object-oriented programming
- Knowledge and experience with the hardware required to run internet tools including personal computers, servers, and other network components
- Experience providing technology support at ASU
- Experience using diagnostics tools
- Asset management and warehousing experience
- Experience and proficiency with a range of operating systems and technical environments
4
Experience For Associate Technology Support Analyst Resume
- Experience in writing knowledge base documentation for a wide audience
- Experienced in documenting processes, procedures, workarounds and solutions
- At least two years of on-farm experience using DHIA records
- At least two years of on-farm experience with Automated Milk Recording systems from a data management perspective
- Three to five years of experience working with Active Directory
- One to three years of experience working with JAMF
5
Experience For Technology Support Analyst, Second Shift Resume
- Experience working within ServiceNow or similar service management system
- Excellent knowledge of technical equipment including (but not limited to): desktops, laptops, printers, projectors, scanners, mobile devices
- A strong understanding of End User Management Suites (Active Directory/LANDesk/Mobile Iron/Antivirus)
- Experience managing iOS and Android tablets
- Experience with Authoring Knowledge (Universal Knowledge Suite)
6
Experience For Senior Technology Support Analyst Resume
- Experience leading lower level technical staff through day to day support activities and/or projects
- Familiarity or experience with structured cabling infrastructure, computer networks, and directory services
- Experience with inventory systems and tracking methodologies
- Experience supporting Audio/Video conferencing equipment and telephony equipment
- Experience working in a Desktop support environment and providing information technology related support via phone, email and in-person
- Strong commitment to professional andservice excellence
7
Experience For Commercial Technology Support Analyst Resume
- Provide consulting on cost-effective implementations of hardware and software using DHHS standards and specifications
- Demonstrated ability to serve as a technical resource for other technicians, including training
- Experience working within an IT Support team
- Prioritise project work with ad hoc support and training needs
- Technical Support Experience
- Solid understanding of desktop and laptop hardware architecture, and the ability to manage all aspects of the workstation computing environment
- Experience with desktop and data migrations to other sites or hosted services would be very beneficial
8
Experience For Cyber Technology Support Analyst Resume
- Demonstrated ability to lead or guide journey level technicians with technical solutions
- Demonstrated ability to resolve complex problems within all work areas
- Demonstrated ability to organize and follow complex and/or detail technical procedures
- Demonstrated ability to participate on a project team as an expert in specialty areas
- Demonstrated ability to diagnose, troubleshoot and resolve advanced desktop problems, networking and infrastructure failures within the desktop areas
9
Experience For Senior Desk Side & Technology Support Analyst Resume
- Demonstrated ability to provide system availability to be at a sufficient level (excluding scheduled maintenance) to meet the business objectives
- Demonstrated ability to provide Tier 2 technical support to Helpdesk staff and DST clients
- Demonstrated ability to manage and support SCCM, Lumension and Commvault environments
- Demonstrated ability to install and configure desktop applications
- Demonstrated ability to create SOPs and documentation for Tier I and Tier II support technicians
- Demonstrated ability to respond to client and management ad hoc request in an accurate and timely manner
- Demonstrated ability to provide on-call and after hours support
10
Experience For End User Technology Support Analyst Resume
- Experience with testing, deploying, and troubleshooting Windows applications in multi-tier environments
- Skill in analyzing and responding to user requests
- Experience managing virtualized servers using the VMWare platform
- Skill in analyzing and troubleshooting computer hardware and software problems
- Valid drivers license and ability to drive according to the University Fleet Safety Policy
- Skill in writing technical and functional documentation
- Working IT experience of an ITIL Service Management environment
- Experience administering Windows, Linux, and Mac OS servers
- Experience with Microsoft office, Technical Knowledge of Hardware & Software, Windows Operating System
List of Typical Skills For a Technology Support Analyst Resume
1
Skills For Information Technology Support Analyst Resume
- Experience of data analysis and good numeracy, analytical & reporting skills
- Demonstrated ability to integrate knowledge and skills from a range of technologies to address work assignments. Implements appropriate technologies
- Business focused approach and good customer service skills
- 2 – 4 years’ demonstrated experience with Windows Active Directory environment, including developing, securing, and troubleshooting GPOs
- Demonstrated experience supporting, securing and troubleshooting Windows and MAC users in a Windows Active Directory environment
- Experience supporting end-users in a professional environment, experience within a law firm setting is ideal
- Advanced computer skills and knowledge , including multiple operating systems, computer hardware and basic server tasks
2
Skills For Technology Support Analyst Associate Resume
- Prior experience in handling and working with Classified and Sensitive data
- Demonstrated an understanding of the dynamics and requirements of customers with a proven ability to oversee customer relations
- Complex problem solving skills and process improvement recommendations
- Excellent judgment and the ability to juggle multiple, oftentimes competing priorities
- Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts
- Prior experience providing information technology support in an academic Higher Education and Academic Research environment
3
Skills For Desk Side & Technology Support Analyst Resume
- Skill and documented experience in managing Windows user accounts within Active Directory
- Documentation skills and clear understanding of ITIL V.3
- DO NOT CONTACT ME WITHOUT THE TOP 3 SKILLS
- Listen to symptom descriptions to analyze problems and resolve effectively
- Demonstrated ability to participate as an effective project team member
- Quickly learn new skills and technologies
- Prior work experience and comfort with the installation, configuration, and support of Microsoft Windows 7/10 and Mac OS X
- Experience performing excellent customer service
- Evidence of Lenel experience/certification desired
4
Skills For Associate Technology Support Analyst Resume
- At least 6 months of basic technical support experience CRM experience
- Strong knowledge and experience in support digital signage technology
- Desktop support experience or experience in an equivalent role
- Demonstrated experience in advanced technology troubleshooting in a diverse customer environment
- Demonstrated experience with Desktop support/Service Desk operations in a higher education environment
- Demonstrated knowledge and experience with image development and deployment tools for both Windows and Mac systems
- Proven experience of IT Service Management principles and processes
- Medium to high level skills with desktop, laptop and mobile device hardware
5
Skills For Technology Support Analyst, Second Shift Resume
- Experienced working in teams to analyze problems and implementing effective solutions
- Experience with and ability to work on a team and to establish and maintain effective working relationships with peers, students and employees
- Strong organizational, analytical and problem solving skill set
- Customer service skills and ability to work with people at all levels of the organization required.Education and qualification
- MS Windows 2008 and above with a strong preference for MS Windows 2016 experience
- Demonstrated experience with and knowledge of Windows and Mac operating systems
- Demonstrated experience with Telecommunications service operations in a Higher Education environment
6
Skills For Senior Technology Support Analyst Resume
- Minimumof 1-3 years’ experience configuring, installing, troubleshooting and repairing PC, laptop, and printer HW/SW
- Demonstrated ability to participate in disaster recovery efforts including planning, building servers, and executing bi-annual recovery tests at the recovery
- Experience installing and configuring Windows and Mac OS X Operating Systems
- Experience working in a data center or in server support providing support for servers and assisting managed scheduled and unscheduled outages
- Experience fulfilling work orders and ticketing resolution tracking
- Experience with UAccess and PeopleSoft HCM platforms, including establishing and maintaining application data connections
- Experience setting up systems for health monitoring, software updating, remote support, and mobile device management
- Experience in a heterogeneous computing environment consisting of Windows, Mac, (preferably Linux systems as well)
- Experience with networking management and configuration, including workstation and peripheral integration
7
Skills For Commercial Technology Support Analyst Resume
- Telephone troubleshooting experience including time sensitive and critical matters
- Experience with conducting IT-based training
- Proven ability to provide desktop computing hardware and software installation, technical support and consulting
- Experience with PC operating systems including Windows NT, Windows 7, 2000 and XP
- Experience identifying and resolving problems with computer hardware and software
- Experience troubleshooting MS Office (including Word, Excel and PowerPoint)
8
Skills For Cyber Technology Support Analyst Resume
- Experience using a development or fundraising database (for example, Raiser’s Edge or Blackbaud CRM)
- Experience with PC operating systems including Windows NT, 2000 and XP
- Experience supporting research investigators, including the support of specialized equipment, software, and sensitive data
- Five to seven years’ experience working in network/systems administration/engineering and or retail support required
- Experience with research and develop solutions in response to the changing needs of the supported unit
- Experience with technical troubleshooting and support in a customer service environment
- Experience with supporting custom reports, extensions, conversions, interfaces for Oracle Applications 11i/R12
- Skill in analyzing computer hardware and software problems
9
Skills For Senior Desk Side & Technology Support Analyst Resume
- Skill in working independently and as part of a team
- Customer service experience including time sensitive matters
- Experience with IT-based documentation writing
- Experience with classroom audio/video technology, including touch panel based systems
- Experience with Remedy or a similar request tracking system
10
Skills For End User Technology Support Analyst Resume
- Experience using scripts to automate PC tasks
- Experience working with Chrome device management
- Experience delivering customer service either in person or over the phone
- Experience supporting AV and VTC systems
- Experience supporting multimedia, classroom, or special event technology
- Experience working with a knowledge base or knowledge
- Experience supporting an enterprise level Domain environment
List of Typical Responsibilities For a Technology Support Analyst Resume
1
Responsibilities For Information Technology Support Analyst Resume
- Strong organizational, time management, communication, and customer service skills
- Intermediate/advanced troubleshooting skills
- Solid understanding of integrating Mac’s into an Active Directory environment utilizing mobile accounts
- Experience setting up and troubleshooting Linux servers running Apache, MySQL, and PHP
- Experience of providing business applications support and analysing business requirements
- Demonstrated ability to perform server builds according to standard operating procedures and troubleshoot failures
2
Responsibilities For Technology Support Analyst Associate Resume
- Manage technology projects from initiation to completion, including prioritization, planning, and review of deadlines, goals, and progress
- Skill in establishing and maintaining standards, policies, and operational efficiency of information technology staff
- Intermediate level experience with network configuration and troubleshooting, to include routers, switches, firewalls, and client-side VPN
- Any working experience with Sage Line 500, SalesForce or ServiceMax would be beneficial
- Experience using Microsoft Active Directory and Group Policy
- Experience with ProTrack broadcast scheduling software
3
Responsibilities For Desk Side & Technology Support Analyst Resume
- Experience using Crispin broadcast automation software
- Extensive knowledge and experience supporting Enterprise Storage Solutions
- Technical support experience directly serving customers through hands-on desk side support, telephone support and email communication
- Prioritize incidents and service requests according to defined processes
- Service Desk support, including white glove, experience
- Experience supporting Executives and their assistants
- Customer relationship tracking system experience
4
Responsibilities For Associate Technology Support Analyst Resume
- A valid Arizona driver’s license and access to reliable transportation with Arizona registration and proper vehicle insurance is required upon employment
- Document standard operating procedures for development of knowledge database used by end users for more effective customer service
- Deal with and prioritize multiple tasks in a time sensitive environment
- Pharmacy or Hospital experience
- Industrial automation controls experience
- 3+ of Technology Support experience
- Proven track record of detail oriented account administration
5
Responsibilities For Technology Support Analyst, Second Shift Resume
- Experience & technical knowledge of Microsoft Windows and Office
- Detail oriented with proven ability to multi-task and ability to work in high stress and high volume situations
- Demonstrated ability to independently create and document solutions that solve client problems and clearly present these solutions
- Bending, stooping, reaching, lifting and carrying objects weighting up to 35 pounds
- Working knowledge of Storage Area Networks, including fibre channel switching and zoning
- Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution
- Designing, maintaining, repairing and upgrading network and computer systems
- Answering / Monitoring support calls, email support requests and logging customer incidents
- Monitoring incoming service channels and ticketing systems, to respond to customer requests in a timely manner
6
Responsibilities For Senior Technology Support Analyst Resume
- Escalating as necessary to involve Systems Engineer, DBA, Developer, or Vendor as indicated by troubleshooting
- Understanding of computer technologies and networking directly related to audio and video production, radio and TV broadcast, and related internet multimedia
- Working knowledge of desktop security tools and technologies, vulnerability scanning and workstation remediation
- Implementing and managing SAN technologies
- Working knowledge of supporting IT infrastructure
- Understanding of virus and malware troubleshooting
- Troubleshooting issues related to software, hardware, and network connectivity of medium complexity
- Supporting server and system technologies, and the configuration and operation of hardware and associated software
7
Responsibilities For Commercial Technology Support Analyst Resume
- Understanding of IT Governance Framework i.e. ITIL
- Working knowledge of Service Now or a similar Service Management System
- Understanding of basic network protocols
- Working knowledge of remote support tools such as (Bomgar or similar “Teamviewer” type application)
- Understanding of Microsoft Windows 10 desktop environment and suite of applications
8
Responsibilities For Cyber Technology Support Analyst Resume
- Working knowledge of Department policy and procedures
- Understanding of common network protocols like DHCP, DNS, SMTP, HTTP
- Helps with team efforts and lead portions of team efforts in analyzing, designing, writing, documenting, testing, and maintaining application module(s)
- Accurately recording customer issues into the tracking system; by updating support documents to assist in information sharing within the team
- Fundamental understanding of IP-based infrastructure including subnetting, routing, and firewall rulesets
- Occasional bending, reaching, lifting, pushing and lift and carry up to 30 lbs from floor to waist and lift 25 lbs overhead
- General knowledge and awareness of consumer electronics including streaming devices, gaming systems, and AV equipment including classroom technology
- Basic understanding of IT cloud and physical infrastructure including networking and wiring, information security, and end user systems
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; and establishing professional networks
9
Responsibilities For Senior Desk Side & Technology Support Analyst Resume
- Knowledge and the ability to support Microsoft operating system, including networking component, hardware, peripheral devices
- Participate in the development of student staff through training, coaching, mentoring, and issue escalation
- Responsible for the recycling of all redundant IT equipment and technologies, ensuring correct disposal according to Asset Disposal Policy
- Expert knowledge of imaging, deploying and managing Windows, Microsoft Office, Adobe and other products in a networked environment
- Knowledge of computer troubleshooting including operating systems and common software
- Work independently while being a team player, mentoring and training junior staff and a resource to others
10
Responsibilities For End User Technology Support Analyst Resume
- Adhere to policies and procedures regarding the safeguarding of protected information, such as personal information (PHI/PII) and access to corporate systems
- Provide support to Alere’s clients using the Web Portal products during scheduled hours
- Become a key member of the Tech Solutions team supporting application deployments and scoping
- Provide technical support in the following areas: networking, PCs, printers, telecommunications, security, server administration, systems administration
- French, German or Italian speaking would be beneficial in assisting our remote offices
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