Junior Support Analyst Resume Sample
Chaim Kihn
496 Schinner Grove,
Boston,
MA
+1 (555) 754 4022
Work Experience
Junior Technical Support Analyst
06/2017
-
PRESENT
Philadelphia, PA
- Competent user of MS Office tools
- Self-motivated, detail-oriented, independent
- Use their own initiative to complete tasks
- Work under pressure and to tight schedules
- Motivation to build a career in IT functional support highly recommended
- SQL database management and ticket creation
- With the team and users identify the requirements for enhancements and future developments from the business ensuring that they form part of the future roadmap
- Working with the business and rest of the teams in day-to-day scenarios to understand the issues faced in the business and how technology can deliver efficiencies and improve the output
- Based upon the business requirements, action the data needs for the organisation and implement the necessary actions
Vie-junior Business Analyst & Buyer Support
10/2012
-
03/2017
Detroit, MI
- As required working with relevant parties and stakeholders to write up business requirements for platform and application enhancements
- Experience in an IT area
- Experience with the Oracle SQL / PL/SQL programming languages
- Provide technology support to Macquarie VIPs via telephone and to local staff via a walk-up support desk
- Log incidents and requests for continued problem resolution and tracking
- Collaborate with second and third level technology teams as required
- Assist with office technology requests such as office moves and phone testing
- Contribute to Technology projects as required. Occasional domestic travel required
- Microsoft Office 2007, 2013, Office 365
Junior Support Analyst
06/2007
-
07/2012
Houston, TX
- Intermediate Unix (Beneficial)
- Intermediate SQL (Beneficial)
- HTML / Internet / Connectivity
- Experience of support complex technical environment (Beneficial)
- Management of various projects around Core Banking
- Performance measurement thru Quality Deliverables
- Building team capability to be more transversal in functions
- Overall project delivery KPI’s
- Builds up and maintains the Oracle Support SharePoint by creating a knowledge-base for end users where all relevant documentation is stored: configuration sheets, process flows, test scripts, trainings, etc.
Education
Strayer University - Henrico Campus
2002 - 2006
Bachelor's Degree in Information Systems
Professional Skills
- Excellent problem-solving skills with a methodical approach to problem analysis and solving
- Excellent and concise communication skills
- Excellent Customer Service skills with professional telephone etiquette
- Have excellent self management and task / time management skills
- Training on underlying fundamentals, for example advanced XSLT skills
- Prioritise own workload and manage time effectively
- Prior experience in application support and maintenance (L2/L3 support)
How to write Junior Support Analyst Resume
Junior Support Analyst role is responsible for training, procurement, integration, database, mac, purchasing, security, analysis, reporting, manufacturing.
To write great resume for junior support analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Junior Support Analyst Resume
The section contact information is important in your junior support analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Junior Support Analyst Resume
The section work experience is an essential part of your junior support analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous junior support analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular junior support analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Junior Support Analyst resume experience can include:
- Good collaboration skills, applied successfully within a team as well as other areas
- Strong Development and troubleshooting experience with Oracle, SQL Server or any other RDBMS
- Strong experience on Unix/Linux shells, scripting and commands
- A good understanding of the Internet and its underlying technologies
- Experience supporting and troubleshooting end user hardware and software
- Good understanding of Technologies around Core Banking
Education on a Junior Support Analyst Resume
Make sure to make education a priority on your junior support analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your junior support analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Junior Support Analyst Resume
When listing skills on your junior support analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical junior support analyst skills:
- Perform effectively in a high pressure situations when faced with urgent issues or distressed customers
- Good Communication skill, both spoken and written
- Effectively interact with various teams to provide solutions to complex technical issues
- Experience of delivering or assisting with the delivery of training
- Rapidly establishing a good working relationship with customers and other professionals
- Investigate and prioritize advertising issues, escalating to a specialist when appropriate
List of Typical Experience For a Junior Support Analyst Resume
1
Experience For Junior Technical Support Analyst Resume
- Development and troubleshooting experience on applications built on .NET technologies
- Experience working with third party vendor applications
- Demonstrated ability to apply technical knowledge to multiple systems and support multiple business groups
- MS Office 2010/2013 experience, preferably MS Office 2016
- Strong Ownership of assigned tasks to closure
- Experience in an Information Technology environment
2
Experience For Junior MAC Support Analyst Resume
- Effective incident analysis and resolution management
- Understanding of incident, problem, change and release management process
- Be responsible for managing time booking for the team
- Be responsible for managing payment status, purchase order etc for our many vendors
- Accept the reality of, and always work constructively with the constant tensions between time, cost, scope, quality and the evolving nature of our business
3
Experience For Vie-junior Business Analyst & Buyer Support Resume
- Maintain a high level of productivity and co-ordination in an environment where many activities are simultaneously taking place
- Remote Support Tools such as RDP and Remote Assistance
- Installation and Configuration of SQL Server 2008/2012/2014 across prod/Dev/UAT environments. Implementation of Best practices/hardening as per Microsoft’s and organization’s standards
- Produce weekly reports & update regular trackers with current status of our book of work
- Ensure all staff contract renewals are submitted on a timely basis
4
Experience For Internship Junior Oracle Support Analyst Months Resume
- Actively support the vision, plan and practices of the Support team and Management
- Ensure, as much as possible, that all solutions enhance the long-term supportability for the customer, whilst staying consistent with the product roadmap and/or account plan defined
- Ensure consistency with, and evolution of the standard technical Support practices
- Support Microsoft Office applications along with MS Exchange/Outlook
- Conduct research into desktop issues and products as required
- Creation and management of support tickets raised against technical issues and customer contacts, and ensuring all are successfully resolved with the Service Level Agreement
- Monitoring of Proagrica applications and services, and ensuring any issues are escalated/resolved
5
Experience For Junior Project Analyst & Site Support Resume
- Manage and take ownership of support tasks through to completion and customer acceptance
- Develop an in-depth knowledge of Experian Data Quality’s products and how they are used by our customers
- Be aware of Incident Management and other ITIL principals
- Be a stakeholder in projects/scrum teams to give the Support team’s perspective and requirements on new solutions/product releases
- Own tasks end-to-end until they are re-assigned to a specialist
- Identify product confusion from bugs, identify solutions, and advise the sales team advertisers
6
Experience For Licensing Support Analyst Junior Level Resume
- Provide support to the local business units at an application level for the suite applications managed by the Global Applications team
- Assist creation of new sites, content management and user administration in SharePoint online
- A knowledge of the market research profession desirable but not essential
- Ability and keen desire to learn new technologies with a keen interest in the benefit this has for our clients
- Ensure optimum performance and stability for multiple systems for the Manufacturing capability for AstraZeneca Operations, including providing workarounds and identifying areas for improvement or solutions to permanently address the issue
- Provide 2nd/ 3rd line support (technical queries, bug fixes and small enhancements relating to application and platform), complying with Astra Zeneca standards, change control procedures
- Support development activities by helping in code build and deployment, tool configuration management and administration, application environment set up, change and release management
- Develop specialist knowledge in relevant systems, documenting and sharing that knowledge, as required, with global teams
7
Experience For Web Applications Production Support Junior Analyst Resume
- Liaise with multiple stake holders including users, infrastructure/middleware teams, 3rd party software vendors for resolving issues and potential process improvements
- Experienced on IT Service Management tools like ServiceNow, Remedy or Service Manager
- Fluent English to constantly communicate with people from different countries across the globe
- Potentially provide remote assistance to all Express Scripts Canada locations
- Contribute technically on all projects driven by ISPL
- Contribute to Issue resolution, RCAs, Process improvements
- Contribute To Knowledge Repositories
- Adherence of policies and procedure as mandated by the organization
8
Experience For Icg-ibd-misg-information Support Junior Analyst Resume
- Troubleshoot and resolve issues utilizing company systems, utilities and support processes with assistance and direct oversight from team members; learn best practices for problem resolution
- Be accountable for customer requests; maintain ownership of request and follow through consistently with resolution
- 1) Analyzing requests for exceptions to OFAC-administered sanctions programs, especially those related to Iran (including proliferation and terrorism), transnational illicit finance, or narcotics trafficking
- 2) Draft for Treasury review and approval licenses, denials, or interpretive guidance in response to exception requests
- Systems administration and configuration
- Work with third party system vendors to develop and deliver system solutions
- Build and maintain strong relationships with key News UK Stakeholders and external clients where applicable, including making yourself visible & easily accessible for support
- All News UK Commercial Staff
9
Experience For Information Support Junior Analyst Resume
- News UK Technology and Service-desk
- News UK Credit Control & Finance
- Third party system vendors
- Tailor communication style to fit the audience and situation
- Willingness to 'own' and be accountable for problems through resolution
- Balance high volume productivity and high quality demands in the form of first call resolutions
- Identify improvement process opportunities and assist in the development and design of new customer support processes and documentation, including creation of documentation for internal and external processes, FAQ’s, usage guides and help sheets for end users
10
Experience For RTB Junior Support Analyst Resume
- Maintain the highest levels of systems availability
- Work in a global, 24/7 environment with multi-national customers in diverse locations
- Ensure all calls are updated, & closed in a timely manner. All tickets are Communicated and Escalated as needed
- Work in a proactive, self-managed way
- We are rapidly changing. The performance monitoring of end points is critical to the stability of our environment. The Helpdesk team monitors and responds to changes in our environment. We strategize around the end user needs, making recommendations around best practices to ensure stability and software/hardware evangelism
- Continual growth opportunities.Whether it’s querying databases, automating a task, learning PowerShell, or taking on a new project, we never want our team members to stop developing. We encourage growth both within the role and across our firm
- Research, coordinate, and recommend process enhancements to the division's operations, write procedures, and complete projects as directed
- Provide support for business group as required
- Represent the Business/Operations side of the project, and coordinate with Project Manager and project leads from constituent departments; act as liaison between offices, corporate departments, and system groups
List of Typical Skills For a Junior Support Analyst Resume
1
Skills For Junior Technical Support Analyst Resume
- Strong Interest in the Information Technology industry and in particular with Banking and Financial terminology
- Develop excellent working relationships both internally and externally
- Experience troubleshooting technical or electronic issues which can be transferrable to a software production environment
- Experience in delivering high levels of customer service
- A high-level of computer literacy with good working knowledge of Microsoft Office
- Experience providing technology support to a global customer
- Experience working as part of a global Technology support team
- Experience providing formal phone support in a Help Desk, Service Desk or Call Center environment
2
Skills For Junior MAC Support Analyst Resume
- Experience with one or more of the following is an added advantage
- Strong technical knowledge of desktop computing
- Facilitate a supportive customer experience for advertising bugs
- Responsible to drive / contribute to global projects; gain in experience and knowledge at a Technical level in Core banking
- Very strong team player and consensus builder
- Develop effective relations at all levels within the company, customer and partner organisations
3
Skills For Vie-junior Business Analyst & Buyer Support Resume
- Operation and analytical experience
- Technical experience in an enterprise IT support environment
- 2 – 3 years of mandatory work experience in IT industry preferably BFSI segment
- Experience or education in .NET and SQL Server
- Technical support experience and ability to understand metrics
- Be an excellent and resourceful independent problem solver
4
Skills For Internship Junior Oracle Support Analyst Months Resume
- Demonstrate a passion for information technology and technical tasks / projects
- Be a strong and motivated learner, eager to learn new technologies and master new challenges
- Good Knowledge of Unix (AIX) / Linux (Red Hat)
- Good knowledge of Oracle SQL / PLSQL
- Provide professional and effective technical support to meet customer expectations
- Training on the support processes and ticketing system
- Understanding of warehouse processes
5
Skills For Junior Project Analyst & Site Support Resume
- Advertising agencies and clients
- Understanding and knowledge of relational databases, SQL, Java; SOAP User Interface is highly desirable but not essential
- Troubleshooting of problems with Proagrica hosted applications/services and client applications
- Supporting the roll-out of new applications and customers
- Training sessions on all web application and integration products and services
- Shadowing team members in Support as well as Professional Services
- Possess a Continuous Improvement mindset by viewing current processes and procedures as opportunities for enhancement, tuning and improvement
- Diagnose problems by isolating variables and testing hypothesis
- Take great satisfaction from helping customers solve problems and making customers happy
6
Skills For Licensing Support Analyst Junior Level Resume
- Be responsible for submitting all funding requests through our workflow
- Support the testing of approved customized configurations based on various platforms and operating systems
- Provide support to customers (including procedural documentation where necessary) and technical issue resolution via email, phone and support ticketing systems
- Dedicated time for reading internal documentation and experimenting with our software
- Escalate according to SLA's
- Represent department in the design, development, testing, and implementation of system changes, new systems, or changes in policy and procedures
- User Acceptance Testing for system upgrades and new functionality
- Maintain and extend a broad understanding of Tech Support knowledge
- Extensive knowledge of Microsoft Office and Windows operating systems required
7
Skills For Web Applications Production Support Junior Analyst Resume
- Assist Corporate IT with performing server and security audit tasks
- Initiate systems related purchasing in coordination with centralized asset management & procurement for the site’s needs
- Knowledge of operating systems which include Windows OS and MAC OS
- Carry out troubleshooting steps in order to replicate and solve reported issues
- Develop an understanding of the installation of software applications in networked environments
- Be responsible for escalating customer and product issues to the Product Development, Professional Services and Data Production teams
8
Skills For Icg-ibd-misg-information Support Junior Analyst Resume
- Encourage the technical development of local business unit support personnel by sharing your knowledge and expertise
- Function as a key member of the team and assist in continuously improving our service
- Administrative tasks in supporting the tools and the rest of the team
- Application system testing and documentation for supported applications and procedures
- Monitor production system to ensure it is operating in a manner consistent with Service Level Agreements (SLA’s)
- Work a flexible schedule to accommodate project deadlines including limited travel(10%) and on call rotation
- Assist in defining the deliverables and work plan
9
Skills For Information Support Junior Analyst Resume
- Pro-active status reporting with Leads
- Monitor and pickup support tickets from customers requesting assistance via internal company system
- Drive, and a ‘hands on’ attitude
- Basic knowledge of Salesforce.com - Desirable
- Knowledge of WCS and CCS systems
- Knowledge of scanner symbologies
- Knowledge of printer technologies and emulations
10
Skills For RTB Junior Support Analyst Resume
- Extensive knowledge of Microsoft Server 2008, 2012
- Provide 1st line support to users within agreed time frames
- Record all incidents in JIRA as well as their updates and resolutions under the support project
- We’re not confined to “tiers”.We work with just about every team across our organization. The technical knowledge of the users we support varies and so does the complexity of the challenges we encounter. We are given the flexibility and resources we need to ensure we can solve whatever problem is thrown our way
- Continual growth opportunities. Whether it’s querying databases, automating a task, learning PowerShell, or taking on a new project, we never want our team members to stop developing. We encourage growth both within the role and across our firm
List of Typical Responsibilities For a Junior Support Analyst Resume
1
Responsibilities For Junior Technical Support Analyst Resume
- Customer service experience, preferably in a Services environment, with a demonstrated passion for customer support and delivering an excellent customer experience
- Quickly absorb training on new concepts, and adapt to new technologies and/or applications environments
- Native level of written English
- Basic knowledge of Microsoft Office Packages
- B.E / M.B.A or equivalent with IT background
- Build a culture of Performance
- Quickly assess, analyze and resolve or troubleshoot issues and distill into clear and concise communications
2
Responsibilities For Junior MAC Support Analyst Resume
- Work under own initiative and to deadlines
- Be highly self-motivated and pro-active
- Take pride in and satisfaction from accomplishments
- Opportunity to buy shares with the company share-save scheme
- Generous contributory pension
- Medical and Dental cover
3
Responsibilities For Vie-junior Business Analyst & Buyer Support Resume
- 3 Community involvement days per annum
- Implement best practices required for CMMI
- Implement BNPP guidelines and policies especially those related to IT and ensure it is followed by entire team
- Exposure to Dependency management tool Autosys or Unicenter TNG
- Manage a diverse and complex scope of support issues directly related to the use, support and implementation of the company’s e-commerce platform
4
Responsibilities For Internship Junior Oracle Support Analyst Months Resume
- Excellent analytical and problem solving skills. Have a professional attitude and be capable of dealing with customers from all levels of the organization and work well in a team environment
- Communicate incident status in a clear, accurate and concise manner
- Share best practices with other team members to enhance the quality and efficiency of support services
- Able to work under pressure and keep calm in crisis situations
- Fluent in English - both verbal and written communications
5
Responsibilities For Junior Project Analyst & Site Support Resume
- Familiarity with life sciences (Pharma) domain concepts, workflow and terminology
- Retail discount schemes
- A car allowance/scheme
- MS Windows 2008/2012
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