Operations Support Analyst Resume Sample
Enoch Keeling
2354 Dewayne Isle,
Phoenix,
AZ
+1 (555) 564 7915
Work Experience
Senior Operations Support Analyst
04/2016
-
PRESENT
Los Angeles, CA
- Assists the Country BOM Director to advise on policies and procedures
- Coordinate with Regional BOM and policy owners to schedule training sessions
- Ensure that use of third party to deliver VIK goods or services is from a pre-cleared list, approved by Sourcing, Compliance and Legal
- Ensure business partner’s written acknowledgement of VIK goods or services is collected timely and stored in a central repository
- Support the Sales and other functions in fulfilling third party purchase requisition and supplier risk assessment (SIRA) procedures
- Coordinates with Sourcing to ensure the upfront payments are limited to only have proper justifications for advance payments
- Review supporting documentation for services and goods provided by sub-contractors to ensure pass thru cost was in accordance with contract terms
- Business Partner calling in for support
- Shared Services - Helpdesk
Operations Support Analyst
09/2011
-
02/2016
Philadelphia, PA
- Support the Mutual Funds / Bonds / Structured Notes / Equities related processing for Asia Pacific Countries
- Handling of operations processes including order placement, entry posting, account reconciliation
- Ensuring quality processing and adherence to Citi Policies and Controls
- Ensure that the day to day processing of orders is completed smoothly adhering to the cut off times
- Assist Engineering in Monthly Termination Reviews and the submission of the report to SharePoint
- Effectively manage all aspects of arranging the DC Leadership Store Visit Program
- Working effectively cross functionally with internal and external channels related to brands, 3PL, contractors, etc
Junior Operations Support Analyst
09/2008
-
06/2011
Houston, TX
- Able to multi-task and function effectively in a fast-paced environment
- Banking experience in consumer banking products and processes work experience directly related to complex and sensitive investigations: any combination of AML / BSA, fraud, financial irregularities, etc
- Finance / banking background
- Troubleshooting known and unknown hardware issues related to corporate issued or provided desktop, laptops, mobile
- Participate with scripted / impromptu inputs during warfighter exercise conferences
- Sound knowledge and practical experience to direct the assessment and development of Tactics, Techniques and Procedures (TTPs) and/or Operating Instructions (OIs) to effectively administer, operate and manage services under DMETS/DTS C2BMC
- Perform daily billing statement and annual year-end reporting processes within loan servicing, including
- The various daily and periodic billing statement processes for both GTA and MSP, including, but not limited to, billing research, billing validation, stock management, vendor invoice validation and volume validation, monitoring of enhanced controls and quality checks
- Perform certain other loan servicing activities including but not limited to: quality checks, review of controls within the billing statement and letter team, review of post-production data to confirm validation, reviewing of data files to perform QC check prior to delivery, creation and adherence of P&P’s that are relevant to the Letter & Statement Support team
Education
University of Michigan Detroit Center
2004 - 2008
Bachelor's Degree in Computer Science
Professional Skills
- Strong multitasking skills with the ability to handle multiple priorities
- Strong consulting skills and proven ability
- Demonstrated organizational skills and ability to prioritize multiple tasks and assignments
- Strong skills to demonstrate proficiency in Microsoft Excel and MS Access knowledge is an advantage
- Strong communication skills; ability to communicate effectively with all levels of AEP management and 3rd party vendors
- Excellent PC skills with strong focus in MS Excel and Access, SQL
- Strong communication skills, ability to communicate effectively with all levels of AEP management and 3rd party vendors
How to write Operations Support Analyst Resume
Operations Support Analyst role is responsible for analytical, customer, organizational, excel, interpersonal, english, microsoft, software, training, sql.
To write great resume for operations support analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operations Support Analyst Resume
The section contact information is important in your operations support analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operations Support Analyst Resume
The section work experience is an essential part of your operations support analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations support analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations support analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operations Support Analyst resume experience can include:
- Good prioritization skills, to balance key priorities
- Strong communication skills and abilities critical to be effective with all levels of support and management
- In-depth experience utilizing tools (Excel – including pivot tables, charts, complex formulas, Tableau) to effectively present graphs, reports, and dashboards
- Excellent problem solving skills and abilities
- Good analytics and problem-solving skills
- Prioritise effectively and work to tight deadlines whilst maintaining high quality of outputs
Education on an Operations Support Analyst Resume
Make sure to make education a priority on your operations support analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations support analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operations Support Analyst Resume
When listing skills on your operations support analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operations support analyst skills:
- Excellent verbal and written communication skills and conflict resolution skills
- Strong organizational skills, able to manage time effectively and multitask
- Proven effective interpersonal communication skills verbal/written/listening
- Strong customer orientation with excellent interpersonal skills
- Outstanding analytical skills and ability to propose effective and practical solutions
- Solid problem-solving, critical and creative-thinking skills
List of Typical Experience For an Operations Support Analyst Resume
1
Experience For Senior Operations Support Analyst Resume
- Succinct and effective communication skills as well as consistent autonomous follow up on open issues
- Strong Unix and Linux operations Admin skills
- Excellent Office skills, particularly Excel and PowerPoint
- Good personal impact – ability to deal with people effectively at all levels internally and externally
- Good communication and interface skills
- Effectively prioritize, plan, execute and communicate activities both in written and verbal form
- In Linux/Unix skills such as REHL and Solaris ( solid 5+ years with REHL )
2
Experience For Business Operations Support Analyst Resume
- Above average computer skills including Windows, word, Excel, PowerPoint and Access
- Work closely with maintenance supervision to ensure aircraft are used effectively to support operational missions
- High skill strength to prioritize, organize, and plan workloads
- Some Mainframe batch and TSO skills helpful
- Demonstrate reliability and good attention to detail
- Prior experience or familiarity with Nagios, OpsView, SNMP, and methods and techniques for system health monitoring
- Work with the off-shore support team to effectively support ATM operations
- Demonstrated leadership experience and attributes to be able to Motivate, Coach and Develop others on areas of expertise
- Primary skills required in JCL, ChangeMan, Remedy, Jobtrac, and Autosys
3
Experience For IT Operations Support Analyst Resume
- Partner effectively with peers and colleagues across multiple business groups, with locations both domestically and internationally
- Guide the more junior team members to improve technical skills and support in team’s performance management
- Solid experience in cloud-based systems and methodologies (preferably on AWS)
- Solid experience in UNIX/Linux (RHEL), ESX/VMWare and virtualisation
- Proven ability to prioritise work, delegate and multitask
- Skill in communicating decisions, or explaining programs or services, and resolving problems through negotiations
4
Experience For Rohq-hrss-operations Support Analyst Resume
- Strong working knowledge of networking technology and protocols; and the OSI Model, including TCP/IP protocols and standards
- Solid understanding of Windows Server (Applying Patches, System Services, Task Scheduler, MMC, Task Manager, PerfMon, command line, batch files, etc.)
- +3 years of IT troubleshooting or related experience preferably in a DC environment and or customer facing position
- +3 years of Network troubleshooting or related experience preferably in a DC environment and or customer facing position
- Quick Decision Making Abilities and Flexibility – able to react quickly to changing priorities and timelines
- Experience with using enterprise monitoring tools to monitor and troubleshoot incidents
- Flexibility is required due to changing deadlines and priorities and evolving deadlines
- Experience writing GO/SES Executive Summaries (EXSUM), Orders, Technical Papers and Story Boards in support of ongoing missions
- Experience with imaging computers using MDT and\or SCCM
5
Experience For Rohq Hrss Operations Support Analyst Resume
- Operational understanding of all functional areas in order to be effective in recommendations and discussions
- Experience using Service Central for problem management
- Relationship Management – Develop strong partnerships within the ISG groups, as well as other organizations supporting ISG activities (IA, Compliance, etc.)
- Experience with Microsoft applications, including Word, PowerPoint and Excel
- Establish and maintain strong professional working relationships
- Experience or coursework with Windows 2007 or Windows 8 preferably in a customer facing Technical center environment
- Operational support of Unum’s on-premise server infrastructure/software and client software for the following technologies in priority order
- Has sufficient technical knowledge and practical experience on incident resolution and standard operating procedures
- Experience with enterprise monitoring solutions desired
6
Experience For Rohq-isg-operations Support Analyst Resume
- Demonstrated ability to work well under pressure and have proficiency for detail and meeting deadlines
- Have experience with in Project managementand running several different projects at once
- Experience with VMware technology and Managing VM hosts
- Considerable knowledge and experience troubleshooting Windows and Macs.
- Demonstrates multitasking ability, with a consistent record of on-time delivery
- Demonstrates multi-tasking ability, with a consistent record of on-time delivery
- Demonstrates multitasking ability, with a consistent record of on time delivery
7
Experience For Systems Operations Support Analyst Resume
- Able to operate PC based systems and become familiar with various banking systems
- Demonstrates conviction to the HRSS Journey – Operating Model, Goals and Vision
- Experience monitoring network and server event alerts
- Progressive experience working in an IT customer service environment
- Possess significant work experience in a dynamic 24x7 production, critical, revenue and ever-changing environment
- Experience with server administration and basic server troubleshooting in Windows Server 2008, 2012R2, or newer server environments
- Experience with Microsoft Exchange, Active Directory, including SharePoint, SQL Server, and Dell storage platforms
8
Experience For Request Center Operations Support Analyst Resume
- Experience with Microsoft Exchange Active Directory, including SharePoint, SQL Server, and Dell storage platforms
- Experience in processing Singapore payroll is an advantage
- Experience in processing Philippines payroll is an advantage
- Preferably with experience of building rare reports, without assistance, that are consistently accepted across stakeholders
- Flexible and team-oriented, willing to learn and share experience with team members
- Demonstrate multi-tasking ability, handle high volume of work
9
Experience For Client Operations Support Analyst Resume
- Demonstrated competency in relational database structures, and reporting/query technologies, particularly SQL and Oracle PL SQL
- Customer service experience working in a child support related area or program
- Experience in the operations of a company’s internal systems, including LANs and/or WANs
- Experience in training facilitation
- Flexibility to accommodate changing priorities in a fast paced work environment
10
Experience For Sales Operations Support Analyst Resume
- Possess experience in support of asset management, configuration management and modeling and simulation efforts
- Preferably 2 years Recruitment Process Outsourcing / Recruitment Operations work experience
- Strong knowledge on discretionary trading especially around compliance
- Experience in a Linux development environment maintaining
- Experience in a Linus production environment supporting
List of Typical Skills For an Operations Support Analyst Resume
1
Skills For Senior Operations Support Analyst Resume
- Strong problem solving and analytical skills, specifically around trends analysis and performance and system availability monitoring
- Prior work experience in a related job that would provide a good understanding of activities, policies, procedures, and concepts of
- Good troubleshooting skills. Able to translate end user information into technical activities to resolve incidents
- Good organizational and analytical/ problem solving skills
- Strong interpersonal skills, proactive, self-motivated and willing to learn
- Excellent written and oral communication skills, follow-through and problem-solving abilities
2
Skills For Business Operations Support Analyst Resume
- Strong analytics skills and an understanding of eCommerce
- Strong technical and professional writing skills
- Excellent problem solving skills and deals well with some levels of ambiguity
- Time management and prioritization skills needed to manage multiple requests with varying levels of importance and criticality
- Strong attention to details, analytical & problem-solving skills
- Good team player and maintaining relationship skills
- Strong customer and coordination skills
- Strong budgeting, business financial and P&L skills
3
Skills For IT Operations Support Analyst Resume
- Strong client service skills and leadership capabilities
- Communication: Excellent communication skills, both oral and written
- Strong interpersonal skills with native English abilities to communicate orally and in written form
- In Linux/Unix skills such as REHL and Solaris ( strong 5+ years with REHL)
- Resolving incidents quickly and effectively
- Demonstrated experience providing data center facilities monitoring of power and cooling components: UPS, PDU’s, Cooling systems
- Critical-thinking, decision-making and troubleshooting skills am essential
4
Skills For Rohq-hrss-operations Support Analyst Resume
- Demonstrated experience enabling a working knowledge of principles and practices of TCP/IP, DNS, DHCP, Ethernet, and other networking technologies
- Critical-thinking, decision-making and troubleshooting skills are essential
- Above-average reading, writing and social skills
- Advanced client contact, engagement and communication skills. Comfortable interacting with and presenting to senior management of clients and Visa
- Logical approach, critical thinking and analytical problem-solving skills with the ability to identify the root cause(s) of a problem
- Experience managing high priority technical issues and their associated tracking and communications
- Relate to customers with varying levels of technical skills and understanding; from the end-user, to the IT Manager, to the Executive level
- Solid experience working with and supporting products and services in a similar technical and customer focused ITIL environment
5
Skills For Rohq Hrss Operations Support Analyst Resume
- Demonstrated experience monitoring and processing customer support requests
- Proficient analytical, trouble shooting and problem solving skills
- Demonstrable problem solving/trouble shooting skills
- Above-average reading, writing and interpersonal skills
- Relevant work experience, including related operational experience or policy and regulatory work
- Phone skills, patience and outstanding follow-up ability
- Proven experience providing operational support to a managed services organization
6
Skills For Rohq-isg-operations Support Analyst Resume
- Prior experience with Service Now or other ticketing system highly desired
- Problem solving mindset and skills
- Availability, flexibility, and project management skills to support all operational testing and go-live activities in all facilities
- General Consulting Skills to report and train on best practices
- Demonstrated ability to share knowledge and collaborate across teams, and experience in driving problems to completion
- Solid Project Management Experience by having an oversight on - timeline, resources, stakeholder management, etc.)
- Manage and effectively execute training programs
7
Skills For Systems Operations Support Analyst Resume
- Skills in supporting Java applications on WebLogic platform
- Effectively read floor plans
- Exceptional operational analysis and cross-group collaboration skills
- Administrative documentation and organizational skills
- Good operations focus with good control sense
- Team Player - able to interface/liaison effectively with a variety of technical/non-technical contributors throughout the organization
- Managing ticketing requests through the Citi Tickets system – reviewing requests and validating approvals (and assigning / allocating where appropriate)
8
Skills For Request Center Operations Support Analyst Resume
- Accounting experience and practices
- Multitasking is essential; able to prioritize and work on several projects simultaneously
- Learning & Development knowledge and experience essential
- Experience analyzing, diagnosing, and resolving connectivity and configuration problems in data networks using electronic test equipment
- Hands on experience troubleshooting network routing and switching, to include packet capture analysis
- Collect, coordinate, and maintain, and analyze Material Handling Equipment expenses, reporting, and validate to Yusen asset listing
9
Skills For Client Operations Support Analyst Resume
- Working in sales operations, financial analytics environment with experience in reporting with and administering Salesforce.com (or similar CRM tool)
- Experience administering SQL database servers, preferably MSSQL Server, to include developing and optimizing SQL queries
- Solid working knowledge of networking technology and protocols; and the OSI Model, including TCP/IP protocols and standards
- Experienced in order processing and back-office/administrative tasks and following up customer queries
- Strong knowledge of supporting both mainframe and distributed processing
- Proven track record in service excellence and delivering analytical projects that aid business decision making and deliver business value
- University graduate with 3 years' working experience in banking operations
- Experience in Data Capture Quality Monitoring, File Transmission Monitoring, and Secure File Transfer processes
- Experience in writing and running SQL-based queries for database environments and use of
10
Skills For Sales Operations Support Analyst Resume
- Flexibility is required due to changing deadlines and priorities, and evolving deadlines
- Experience working with automated scheduling, job restart software in ZOS or OS/390 and Windows Servers
- Invoice and expense processing for the department - ensuring that we operate in accordance with Citi Expense Management Policy and fulfil the audit requirement
- Knowledge and experience gathering requirements, functional design, and working with business processes
- Solid working knowledge of networking technology and protocols
- Adapt to changing work priorities in a fast-paced environment while maintaining a positive, professional attitude
- Experience using Splunk, Nagios, Zabbix, Solarwinds and/or similar monitoring tools
- A solid understanding of Windows server architecture and networking environment
- Respond to user requests that come in via phone and ticketing system; phone requests being priority workload
List of Typical Responsibilities For an Operations Support Analyst Resume
1
Responsibilities For Senior Operations Support Analyst Resume
- Excellent time management skills - A structured and organized approach to work, knows how to manage priorities and able to multi-task
- Excellent communication, teamwork, initiative and organizational skills
- Strong Excel and Presentation software skills
- Influence people; Good Interpersonal Skills
- Strong Communication skills ·
- Excellent communication skills, incl. executive communication
- Strong business English - verbal and written communication skills
- Proactive and analytical thinking and problem solving skills
- Proactive and analytical thinking and problem-solving skills
2
Responsibilities For Business Operations Support Analyst Resume
- Teamwork Skills and Relationship Building
- Teamwork Skills & Relationship Building
- Advanced Microsoft Office skills, including Excel, Access and/or related project management and data manipulation application programs
- Buddy to new team members and effectively guides them on Citi policies & processes
- Survey experience in a call center environment or comparable work experience is an advantage
- Good ability to plan and prioritize own work
- Proficient computer skills, overall tech-savvy
- Effectively work with employees at all levels of the organization and work with a variety of people from diverse backgrounds
3
Responsibilities For IT Operations Support Analyst Resume
- Works as a team player – able to interface / liaise effectively with a variety of IT and non IT contributors and personalities across the organization
- Extensive experience administrating Windows Server on bare metal and VMWare while adhering to strict change control and security policies
- Experience working in a globally dispersed 24x7 operating environment with strict change controls
- Solid working knowledge of networking technologies, protocols, and network analysis tools
- Experience supporting key business leaders
- Strong understanding of technologies deployed by the Bank
- Solid understanding of Bank’s Business Continuity policy
4
Responsibilities For Rohq-hrss-operations Support Analyst Resume
- Solid understanding in Risk Management principals
- Manage workload and ensures the most effective and efficient service in accordance with existing policies and procedures
- Experience with server administration and basic server troubleshooting in Windows Server 2008, 2012R2, or newer server environments
- Previous experience in retail Banking i.e. mortgages, credit cards, loans etc
- Broad experience working with multiple technical platforms and multiple network systems
- Knowledge or experience of airline flight operations and a broad understanding of flight operations processes
- Hands on experience in troubleshooting & administration network/security/appliance devices
- Strong analytical/problem solving abilities, especially in relation to continual service improvement
- Consistently demonstrates proficiency in the application of technical competence in a specific engineering discipline
5
Responsibilities For Rohq Hrss Operations Support Analyst Resume
- Provides effective mentoring for team members with less technical knowledge
- Solid background using Excel
- Experience working with report distribution systems software in ZOS or OS/390 and Windows Servers
- Experience working as an operational specialist within a technology infrastructure group
- SQL, PL/SQL, Spring, Hibernate, TomCat, HTTPd, experience desirable
- Previous experience supporting global clients
6
Responsibilities For Rohq-isg-operations Support Analyst Resume
- Experience working in a highly Agile Development environment/methodology
- Strong understanding of Financial Times' publication products
- Proven analytical, evaluative, and problem-solving abilities with keen attention to detail
- Good understanding of web-based tools and forms
- Very good knowledge of Dutch & English
- Manage multiple tasks and prioritize work to ensure delivery to deadlines
- Strong proficiency in MS Office tools (Excel, Outlook, PowerPoint and Word)
- Two years of Data Analytics experience required
- Two Years of PDC Operations Experience desired
7
Responsibilities For Systems Operations Support Analyst Resume
- ITIL certification or equivalent experience of key elements, concepts, and terminology i.e., incident, problem, configuration, and change management
- Experience with Microsoft Exchange, Active Directory, SharePoint, SQL Server, or Dell storage platforms
- Experience with Microsoft Exchange, Active Directory, SharePoint, SQL Server, and Dell storage platforms
- IT Support experience in both mainframe and distributed platforms
- Self motivated; Proven ability to align and make decisions. Enhance process improvement
- Good partnership and teamwork ability across regions
- Highly effective communicator - able to interact with a diverse set of colleagues and stakeholders in a global set-up
- Experience in business help desk support
- Post-secondary education and 2-3 years of relevant experience Operational Process Change management and liaison in the financial services industry
8
Responsibilities For Request Center Operations Support Analyst Resume
- At least one (1) year of payroll experience
- Highly motivated with the ability to work independently, with initiative and to demonstrate ownership for tasks
- Experience with SQL-based databases
- Effective time management, ability to work under pressure, tight deadline
- Work experiences in HR Operations/ administration environment, preferably in a HR Shared Service Centre
9
Responsibilities For Client Operations Support Analyst Resume
- Self-Motivated Individual With A Very Strong Results
- Experience: 2-4 years (post qualification)
- Payroll related experience, with several years of people management responsibility
- Previous experience (5+years) in an equivalent or related position
- Experience in Process Development and Documentation
- Work independently, prioritize and manage tasks and escalations
- Experience in discretionary Investment Management business specifically on Charles River platform
- Preferably two years HR operations/administration work experience
10
Responsibilities For Sales Operations Support Analyst Resume
- 6-12 months Process & Quality improvement experience
- Very good knowledge and comfortable usage of Microsoft Office applications (PowerPoint, Excel, Outlook, Word)
- Monitoring of the production environment, detecting faults, resolving and/or escalating them in accordance with standard operating procedures
- Testing and coordination of updates for vulnerability and performance patching including Applications, Operating System, and Firmware
- Updating and maintaining tracking databases for incoming calls, faxes, documentation and correspondence
- Building and reimaging a corporate issued PC including performing any necessary hardware repair or upgrades required
- Understanding of loan servicing systems, including GTA and/or MSP,
- Preparing written correspondence and performing quality assurance for internal and external distribution including EFlashes, technical content correspondence
- Gaining an understanding of and helping vendor register in our Contract Management system
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