Technology Support Resume Sample
Johnny Gaylord
742 Carolyn Garden,
Philadelphia,
PA
+1 (555) 865 3254
Work Experience
Manager, Technology Support
04/2016
-
PRESENT
Chicago, IL
- Assists with completion of daily support tickets
- Assists with technology projects assigned by manager
- Assists with the preparation of client logos to be used in client portal
- Assists with customizing mobile applications by changing images, colors, and information specific to each client
- Provide continuous technical client support (via phone, e-mail, other electronic medium) for all complex Commercial Card systems
- Provide a thorough evaluation of system and/or customer issues and formulate appropriate solutions in a timely manner
- Recognize and evaluate implications of system changes and develop appropriate support, training, and testing plans to accommodate such changes
- Maintain on-going communications with Management and senior level staff to discuss status of projects, issues, and other initiatives identified with supported systems
Technology Support Technician
02/2010
-
10/2015
New York, NY
- Utilize current and future toolsets
- Hold regular staff meetings and attend extended management meetings with US
- Create development plans and ensure goals are being met
- Maintain a thorough understanding of IT Services’ organization and service offerings in order to identify how best to address end user technology needs and incidents
- Understand the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel
- Hold regular staff meetings and attend extended management meetings with Corporate offices
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures
- Demonstrated ability to expand work skills and abilities
- Strong troubleshooting skills for desktop and laptop computers
Technology Support Assistant
11/2002
-
10/2009
Dallas, TX
- Perform ongoing monitoring of production system interface connectivity and coordinates issue resolution with bank Operations and/or vendor
- Completes all implementation requests received in a timely manner and within defined SLAs for each product
- Establishes and maintains a high level of professionalism and exhibits effective communication with internal partners and external clients
- Provides assistance with special assignments and monthly projects
- Lead and participate project calls with clients as well as internal and external business partners
- Review file specifications for import and export to and from various ERP systems and provide recommendations
- Prepares and maintains internal support documentation as system expert and conducts staff training for assigned production systems
- Assists in the quality assurance review of all implementation requests that have been completed for systems managed through the Commercial Card Support department
- Create reports based on key performance indicators to determine if service levels are being met
Education
Southwestern Adventist University
1997 - 2001
Bachelor's Degree in Computer Science
Professional Skills
- Demonstrated strong organizational skills and writing skills
- Keen active listening skills and strong interpersonal skills with the ability to interact tactfully, patiently, and politely with a diverse customer base
- Advanced communication skills including written communication skills demonstrated in the development of process and/or system reference materials
- Effective oral and written communication skills with the ability to provide outstanding customer service, with the proven ability to work effectively in teams
- Good analytical thinking skills and interpersonal skills
- Strong organizational skills, as evidenced by a demonstrated ability to manage multiple responsibilities simultaneously
- Displays strong organizational skills with the ability to prioritize and multi-task
How to write Technology Support Resume
Technology Support role is responsible for customer, interpersonal, troubleshooting, training, advanced, technical, organizational, education, analytical, english.
To write great resume for technology support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technology Support Resume
The section contact information is important in your technology support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technology Support Resume
The section work experience is an essential part of your technology support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technology support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technology support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technology Support resume experience can include:
- Good problem determination skills and ability to identify key issues/relationships
- Experience in managing Microsoft Active Directory, Office 365, Windows Server 2008 & 2012, Citrix, and strong understanding of Windows Server Group Policy
- Effectively communicate the functions, roles and responsibilities of GT&I support and consulting within the department to home office staff
- Develop and implement help desk policies, processes and procedures to include responsibility for effectively communicating status of all help desk operations
- Recognizes and builds talent effectively
- Extremely well developed written and oral communication skills
Education on a Technology Support Resume
Make sure to make education a priority on your technology support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technology support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technology Support Resume
When listing skills on your technology support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technology support skills:
- Strong organizations skills with the ability to manage multiple priorities with competing deadlines
- Strong communication skills with the ability to explain technical procedures verbally or in writing
- Excellent communication, organizational, interpersonal, and planning skills
- Displays effective oral, written and interpersonal communication skills. Is capable of interacting with all levels of Prudential associates
- Excellent Leadership, motivation, influencing, negotiation and interpersonal skills
- Demonstrated skills to identify and resolve user's problems
List of Typical Experience For a Technology Support Resume
1
Experience For Technology Support Technician Resume
- Interpersonal skills including demonstrated ability to work co-operatively as a member of a team
- Strong customer service skills; Understanding customer urgency
- Demonstrated experience in designing, implementing, troubleshooting and maintaining software solutions
- Oracle EBS skills including requirements gathering, configuring, risk identification, issue resolution & communications at all client levels
- Demonstrated experience providing end-user support in a networked environment
2
Experience For Manager, Technology Support Resume
- Possess computer training skills
- Demonstrated ability to work accurately with strong attention to details
- Develops team members to improve team and individual skills
- Effectively communicates updates in processes & procedures to team and ensure timely updates to documentation
- Experience with helpdesk ticketing systems ServiceNow and processes, logging and updating all trouble tickets
- One year work experience installing and supporting multimedia, audiovisual or videoconferencing equipment
- Previous hands-on experience installing, troubleshooting, and maintaining Microsoft and Apple hardware and software in a networked environment
- Responsible for Asset management, metrics and reporting. 5+ years of experience managing inventory of physical and virtual assets required
- Experience with systems monitoring tools
3
Experience For Technology Support Manager Resume
- Experience working within a technology support organization within a business environment
- Manages work load and ensures the most effective and efficient service and in accordance with existing policies and procedures
- Experience with both Windows and Macintosh operating systems
- Demonstrated computer literacy including a wide variety of diverse application supported
- Experience using large format printers
4
Experience For Operational Technology Support Regional Engineer Resume
- Experience supporting Mac OS X and iOS
- Exercise patience, courtesy, fact and good judgment requiring both physical and mental capacities
- Exercise effective and cooperative working relations with professional and support staff
- Documented successful experience within the past five (5) years in assisting students and/or staff in the use of computer technology
- Demonstrated ability in the use of software systems including both functional and administrative program features
- Experience with training staff in the use of software systems
5
Experience For Information Technology Support Technician Resume
- Experience with troubleshooting to identify problems and solutions related to use of software systems
- 29 hours per week – $12.50-$15.00 per hour depending on experience
- Experience in working in regional/global teams spread across different geographic locations
- Prioritize and think through/analyze work assignments and problems logically with little managerial supervision
- Desktop and application IT support experience
- Customer service experience and expertise is required
- Experience in a managed print environment
6
Experience For Supervisor, Technology Support Resume
- Support experience in an Office 365 environment with Exchange/Outlook
- Leadership of technology support experience required
- Manage multiple projects, priorities and individuals
- Documents within the incident management system, any actions taken and solutions provided to ensure consistency of experience and troubleshooting techniques
- Desktop and application IT support experience
- Has a solid understanding of SCSI, Fiber Channel, SAN, NAS, RAID and I/O Storage Sub-Systems. Principles
7
Experience For Technology Support Assistant Resume
- Coordinate effective project and knowledge transitions
- Collaborate with staff and leadership to ensure executions are effective and efficient
- Working knowledge of Windows and Mac operating systems; understanding of networking in a LAN environment
- Understanding of physical networking practices
- Working knowledge of PC and Apple computer systems and hardware
- Understanding of Content Management Systems (CMS)
- Understanding of Release Management processes
8
Experience For SME Technology Support Resume
- Understanding of ITIL Service Support and Service Delivery Processes. ·
- Working knowledge of Windows Active Directory and JAMF
- Understanding of Apple GSX repairs and procedures
- Working knowledge of IT operations, responsibilities, work flow processes and procedures to resolve most inquiries independently
- Troubleshooting desktop and laptop issues
9
Experience For Business Technology Support Engineer Resume
- Coordinate the decommissioning of obsolete technology equipment including data destruction and equipment processing for recycling or reclamation
- Facilitate the computer intake process through accepting incoming orders, unboxing, and the initial set up and verification of equipment
- Responds to internal client requests for technical support, documenting, tracking and monitoring incidents to ensure a timely resolution
- Technical knowledge of current Windows operating systems, Mac OS X operating systems and the Microsoft Office Suites
- Collect and report all e-Rate supported technical activities and planning to meet the needs of Capital Projects, while maximizing the financial benefit to SPS
- Challenges status quo by assuming personal responsibility for implementing change
- Set up of workstations, both physical and virtual for incoming groups of employees working on a variety of different Business unit platforms
- Create and maintain automated utilities and processes including PC build automation and costumer facing request systems
- Install predefined operating systems and applications through the college’s imaging platforms
10
Experience For Senior Technology Support Engineer Resume
- Performs desktop application deployments, client systems patching, hardware provisioning, and other client support activities
- Basic working knowledge of wired/wireless networks
- Serve as the liaison between Department of Technology Services (DoTS) and Capital Projects & Planning Department for all technology related activities (classroom, office, infrastructure, etc.)
- Works with DoTS technology staff, capital project leads and customers to develop and maintain technology design standards for classrooms (includes all grade levels and class types)
- Point-of-contact for ordering all classroom technology equipment needed for Capital projects, and execution and tracking of all technology related purchases to meet project schedules
- Plans and coordinates all project activities from project concept through implementation; develops and manages project schedules, resource plans, scope, risk and communication plans with appropriate input from business and technical staff
- Tracks budget and assets, as appropriate. Leads and/or participates in project requirements analysis and documentation efforts, including identification and documentation of business rules, functional and technical requirements and JAD activities
- Work with vendors and internal stakeholders to sequence project activities and coordinate building readiness for technology installation
List of Typical Skills For a Technology Support Resume
1
Skills For Technology Support Technician Resume
- Excellent planning, documentation development and problem solving skills
- Strong troubleshooting skills dealing with Windows OS, MS Office, Windows AD, and network related issues
- Advanced analytical and problem-solving skills specifically experience serving as the main departmental contact for system questions or issues
- Strong skills in Microsoft suite of technologies including but not limited to MS Office Exchange
- Strong analytical and problem solving skills enabling the ability to identify, troubleshoot, and resolve problems efficiently
2
Skills For Manager, Technology Support Resume
- Demonstrated skills to install and support upgrades as they relate to desktop/laptop hardware, operating systems, and peripherals
- Demonstrated organizational skills to maintain a complex inventory system
- Demonstrated experience managing vendor relations
- Experience with Windows and OS X taroubleshooting and support experience
- Experience with Windows 7 & 10 troubleshooting and support experience
- Clear, concise and professional written and verbal communication skills
3
Skills For Technology Support Manager Resume
- Effectively lead team members and build relationships with customers, peers and leadership
- Demonstrated experience working with email and calendar services
- Solid knowledge and understanding of application processing production scheduling, control procedures, and maintaining of processing service deliverables
- Experience working with supporting Windows operating systems, and solving computer-related problems
- Provides focus and clarity in establishing individual goals, driving performance management, supporting career development and reward strong performance
- Experience in developing and maintaining Shell Scripts
4
Skills For Operational Technology Support Regional Engineer Resume
- Experience as an engineering working with systems used to manage end user desktop environments
- Experience supporting Audio/Video conferencing equipment and telephony equipment. (Polycom, Skype For Business )
- Excellent working knowledge of Microsoft Windows and Mac OSx operating systems and associated technologies
- Experience with MS Windows/NT and Linux/UNIX operating systems
- Valid NC drivers license and clean driving record required
- Excellent working knowledge of email/internet capabilities and MS Office suite
- Provide necessary training to end users to increase their effectiveness and ability to use benefits systems & tools
- Operate audio video production equipment in support of video conferencing and live events
- BMC Client management and BMC Remedyforce ticketing experience
5
Skills For Information Technology Support Technician Resume
- Experience supporting OBIEE or FAHCR solutions
- Desktop Support experience supporting hardware and software on both Intel and Apple platforms in a corporate environment
- When required, perform application software integration and testing to ensure that all software, hardware and communication networks operate properly together
- Maintain a solid understanding of all supported systems and interdependencies from a customer service and high-level technical perspective
- Accept and successfully execute change while supporting employees through the process, and keep them focused on business priorities
- Experience on using the Windows Office applications
- Experience providing end user support
6
Skills For Supervisor, Technology Support Resume
- PC hardware support, troubleshooting and desktop support experience
- Experience in a similar management role which includes managing people, tools and process
- Knowledge acquired from training opportunities and prior assignments to complete entry level assignments
- Asset tracking experience
- Extensive experience with Oracle, SQL and other standard database query tools
- IT Desktop support experience in a Microsoft environment
- Experience with cloud based platforms (Box, OneDrive)
- Experience as a Team Leader/Supervisor’s Role
7
Skills For Technology Support Assistant Resume
- Solid knowledge and understanding of interconnectivity between platforms and software tools
- Solid knowledge and understanding of application development and configuration tools for mainframe and open systems platforms
- Experience with AWS, Azure, or other cloud
- Demonstrated ability to maintain cooperative working relationships during daily activities
- Maintain effective communication with supervisor, peers, and other staff
- Demonstrated knowledge of end user hardware and network infrastructure
- Demonstrated knowledge of endpoint security technology, and inventory control methods
- Strong customer service orientation, with
8
Skills For SME Technology Support Resume
- Scheduling & On Call – Develop staff schedules and on call process to provide appropriate technical support 24×7
- Working Knowledge of KBace, OBIEE, and BI Publisher
- Working knowledge of Automation and Acquisition systems
- Working knowledge of KVM systems, Avocent, Raritan and Think Logical
- Imaging and backup software (Acronis, SCCM, WDS, etc.)
- Advanced troubleshooting and problem analysis relating to Operating Systems, software, hardware, and networks
9
Skills For Business Technology Support Engineer Resume
- Frequent bending, stooping and crawling is required
- Undertake internal project work when requested, including building and supporting pre-sales events
- Basic understanding of Local Area Networks (LAN) and IP addressing within a Microsoft Environment
- Develop and maintain short and long-term goals, objectives, policies and operating procedures, relating to the support of our technology investments
- Proficiency with Visual BASIC (or other programming language(s)), with managing
- Focus on delivering world class customer service to every customer coming at the ITS Walk-up
10
Skills For Senior Technology Support Engineer Resume
- Provides Hardware and Application Support. Asset management and tracking of hardware and software. This duty requires knowledge of existing processes
- Administer appropriate quality control over HMS systems including maintenance of test scenarios and appropriate execution of testing for various changes
- Has in depth engineering technical knowledge of the full range of ESPN’s television broadcasting and transmission equipment and technical operations
- Has working knowledge of the operation and maintenance of LAN’s and servers applicable to television broadcasting
- Multi-task(i.e. typing and talking)
- Technical support over the phone which requires long term sitting or standing at a desk for 8 hours a day
- Knowledge of education technology use for teaching i.e. Audience Response systems, Lecture Capture, Web conferencing
List of Typical Responsibilities For a Technology Support Resume
1
Responsibilities For Technology Support Technician Resume
- Experience designing and supporting web sites, including sites powered by SharePoint and other enterprise content management systems
- Experience installing, preparing, and working with desktop and laptop computer systems
- Skill in the use of Windows PCs, Microsoft Office including Word, Excel, Access, Publisher, PowerPoint, basic graphics and networking utilities
- Experience building and maintaining large sites (50+ pages)
- Experience installing printers and managing printer supplies
- Strong working knowledge of Windows 7/8 operating systems in an enterprise environment
2
Responsibilities For Manager, Technology Support Resume
- Experience working in live production environment
- Documents, within the incident management system, actions taken and solutions provided to ensure consistency of experience and troubleshooting techniques
- Experience providing end-user support in a networked environment
- Experience organizing documents and data sets into meta data powered SharePoint sites
- Excellent knowledge of fixing printers and copiers
- Experience using office productivity tools like the Microsoft Office suite, specifically Word and Excel
3
Responsibilities For Technology Support Manager Resume
- Experience in an IT organization including the use of Information Technology Service Management (ITSM) tools
- Experience in the set up and staging of desktop computers
- Experience maintaining a complex computer inventory for a large organization
- Understanding of desktop operating systems, with the ability to install desktop and laptop computer systems
- Working accross the teams to learn more about other teams
- Working knowledge of Mobile websites design principles, mockup/story board/wireframe creation
- Performs UAT activities including writing test documentation, training participants, and testing the application before moving to production
- Direct and oversee the work of Help Desk professionals, including training, mentoring and insuring professional development
4
Responsibilities For Operational Technology Support Regional Engineer Resume
- Assist in developing corporate standards for desktop computer software and hardware and conducting reviews to ensure compliance to standards
- Provide hands-on training to new/existing customers
- Recognize and evaluate implications of system changes and develop appropriate support and training materials to accommodate such changes
- Provides coaching and mentorship for team members
- Delegate, empower and hold people accountable for their part in delivering
- Document registration in reporting tool (PeopleSoft/SDP) with escalation date and if available incident number
5
Responsibilities For Information Technology Support Technician Resume
- This is for pipelining purposes only
- Support Oracle workflows using OAM, self service, form personalization’s, and fast formulas
- Oversee the preparation of desktop and laptop images using the appropriate tools. (Symantec, Avamar, System Center Configuration Manager)
- Windows and Apple products and operating systems
- Able to rack and configure windows servers weighing up to 60lbs
- One of the following certifications is required per DODINST 8570: (CCNA Security, CSA+, GISCP, GSEC, Security+ CE or SSCP)
- Broad understanding of IT concepts, development practices, and architectures
6
Responsibilities For Supervisor, Technology Support Resume
- Apple OSX operating systems support
- If required, ensure compliance of software licensing
- Opportunity to continue cooperation with SAP by extending the initial 6 months internship
- Visual Studio, Master pages and/or site templating, SharePoint
- Familiarity with Desktop imaging deployment
7
Responsibilities For Technology Support Assistant Resume
- Basic understanding of Relational Databases ·
- Business networking relationships with software vendors and other corporate and professional interest
- Apple Mac Operating Systems (10.x.x)
- Ensure all tickets have accurate detailed accounts of all troubleshooting steps and follow-up details
- Monitor daily workload and ensure adequate available staff are manning the phones and email
- Communication — Keep manager informed of important issues and facilitate work resulting from high level customer contact
- Receive, record, and act on requests for service from College of Engineering constituents
- Work overtime including nights and weekends as needed
- Gathers information for FM, MPS billing as necessary
8
Responsibilities For SME Technology Support Resume
- Assists in on-the-job training of clients as needed
- Windows or Macintosh operating systems
- Provide staff development, mentoring, and support for Technology Support Technicians
- Knowledge of PC hardware components, desktop operating system (Windows 7, 8) and application software (Microsoft Office 2013/365)
- Have reliable transportation and own a clean driving record
- Provide continuous client support (via phone, e-mail, other electronic medium) for all complex Treasury Management systems
- Provide effective communication with system vendor(s), Product Development, and bank Operations’ personnel in order to establish coherent and comprehensive coordination of tasks
- Provide a thorough evaluation of system and/or customer issues and formulate appropriate solutions and response in a timely manner
- Exhibits knowledge of what motivates individuals and teams to drive engagement, commitment, and performance
9
Responsibilities For Business Technology Support Engineer Resume
- Leverage the value in unit, department, and enterprise wide teams to develop better solutions and achieve a cross-enterprise mindset
- Identify and capitalize on opportunities to innovate
- Pursue aggressive goals and continually raises performance expectations
- Motivate employees to stay engaged in this critical role
- Connect PC and Macintosh systems to ModCloth’s wireless network
- Possess manual dexterity to perform minor repairs and adjustments to computers and IT equipment
- Mandatory participation in 24x7 on-call rotation approx every 5 weeks
- Provide mobile device deployment and support. Activities include end user guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution
- Oversee and manage the Haring Center’s data security compliance. Perform system administrative functions such as system performance analysis, patch management and system security management
10
Responsibilities For Senior Technology Support Engineer Resume
- In coordination with the College of Education’s IT Support manager, co-manage student hourly support responsible for providing direct help desk support to faculty, staff and students. Evaluate and adjust student levels as needed based on volume of help desk requests and time of year
- Experience managing support and working with teams to install, configure, and troubleshoot various hardware including desktop computers, laptops, tablets, printers, classroom AV and video capture systems
- Proven capacity to communicate and provide excellent customer service in a fast paced and varied environment
- Experience supporting web and cloud based tools like Google Apps, Skype, Office 365, and Dropbox
- Day to day system administration of existing customers using one or more client technology solutions, coming in either as a request from the Business Analyst team/Account Team or via the BCD Travel “Trouble Ticket System”
- Insure follow-up (resolution, feedback, questions) of these escalated cases
- Able to communicate technical concepts in layman’s terms
- Basic Telecom and Mobile Network knowledges
- Provide in-person and remote white glove technical support to fulfill service requests and troubleshoot/diagnose and resolve End User Experience (EUE) incidents. Manage incidents that are assigned by/to service partners. Manage ticket queues and ensure timely updates to all assigned tickets, with respecting the SLA’s
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