Technology Support Specialist Resume Sample
Karelle Upton
86285 Kunze Island,
Dallas,
TX
+1 (555) 271 4141
Work Experience
Technology Support Specialist
01/2018
-
PRESENT
Houston, TX
- Build and maintain working relationships with Ernst & Young’s national office contacts. Work with the national organization to diagnose problems with WAN routers and circuits, and assist with router upgrades
- Maintain a thorough understanding of IT Services’ organization and service offerings in order to identify how best to address end user technology needs and incidents
- Understand the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel
- Assist with provisioning and de-provisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees
- Flexibility to travel when needed between Oklahoma, Arkansas and Kansas locations when required
- Operate as "remote hands" for other IT functions, such as Telecommunications and Hosting
- Provides excellent customer satisfaction and critical thinking skills on Emergency Cardiovascular Care technical products and systems related multi-channels inquires, while maintaining a high level of productivity based on assigned standards and performance goals
- Assist professional customers (physicians, nurses, EMS, ECC Instructors, etc.) with technical issues pertaining to ECC products and service. These include, but are not limited to Instructor Network and Class Connector
- Responds swiftly and accurately to email inquiries submitted by AHA customers within a stretch target of a 1 business day turnaround timeframe, but no later than 2 business day response time
Information Technology Support Specialist
12/2010
-
09/2017
Boston, MA
- Assist Learning Management System users of www.onlineaha.org with customer support and technical support (troubleshooting)
- Assistance with updating customer records which include but are not limited to profile information, transcript services, and key management
- Provide technical support for Online Key Manager users and direct linking customers
- Manage Training Center Agreement process and support (or direct when necessary) Training Center Coordinators (TCC) to maintain contractual obligations, as well as matters regarding TC operations
- Maintain filing/organizational system for TC related documentation
- Complete assigned projects as determined by supervisor
- Possess the ability to create new solutions; we operate on a web based platform and constantly facing unchartered waters
Sales Technology Support Specialist
03/2005
-
11/2010
Los Angeles, CA
- Possess strong fundamentals within PC, helpdesk, and desktop responsibilities and a willingness to wear several hats when called upon
- Do not wait for something to break; find a problem before it becomes one and constantly aiming to improve
- Serve as the primary point of contact for team members seeking technical assistance
- Actively monitors and supports CSD’s Helpdesk System, ensuring that team member technology needs are resolved or escalated according to established service level expectations. Provides follow up to team members on any ongoing technology requests
- Builds and manages desktop, laptop, and mobile solutions for internal staff
- Installs and manages software products such as anti-virus applications, productivity suites, and job specific software tools
- Performs remote troubleshooting through diagnostic techniques and pertinent questions
- Supports the new hire onboarding experience and provides training to new employees on the appropriate use of CSD technology resources
Education
Oglethorpe University
1999 - 2004
Bachelor's Degree in Computer Science
Professional Skills
- Demonstrates good communication skills and uses those skills to gather user information concerning the operational state and performance of our system
- Excellent written, oral, presentation skills used to communicate effectively with people at varying levels of computer literacy
- Experience with networking configuration troubleshooting skills (TCP/IP)
- Strong troubleshooting skills dealing with Windows OS, Mac OS, MS Office, and network related issues
- Strong organization and time management skills to ensure meeting scheduled deadlines
- Display excellent customer service skills while handling issues via phone, remotely, or on-site
- Excellent customer relation skills in working with technical and non-technical users
How to write Technology Support Specialist Resume
Technology Support Specialist role is responsible for customer, technical, interpersonal, organization, troubleshooting, basic, software, training, computer, microsoft.
To write great resume for technology support specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technology Support Specialist Resume
The section contact information is important in your technology support specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technology Support Specialist Resume
The section work experience is an essential part of your technology support specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technology support specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technology support specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technology Support Specialist resume experience can include:
- Flexibility and strong organization skills with the ability to adapt to new trends in IT while manage multiple priorities with competing deadlines
- Strong communication (listening, verbal and written) and organizational skills
- Strong technical/computer/server skills including Windows, Windows server, and Linux administration and Apple OS and iOS environments
- Excellent customer service skills with the ability to relate well with all levels of computer users, from novice to expert
- Experience in an academic environment Project management skills
- Strong interpersonal and written communication skills in the English language
Education on a Technology Support Specialist Resume
Make sure to make education a priority on your technology support specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technology support specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technology Support Specialist Resume
When listing skills on your technology support specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technology support specialist skills:
- Excellent verbal and written communication skills, including communicating technical information in terms understandable to faculty clients
- Proven customer service skills which include diplomatically, patiently, and successfully handling problems, questions, conflicts, and suggestions
- Collaborate effectively with members of the hybrid team to provide a high-quality learning experience for online students
- Excellent written and verbal communication skills, including the ability to communicate with people from diverse backgrounds
- Strong communication skills and ability to understand needs of campus
- Consulting, training, communicating and partnering effectively with clients at various technical abilities
List of Typical Experience For a Technology Support Specialist Resume
1
Experience For Information Technology Support Specialist Resume
- Very good written communication skills
- Experience in a customer support organization with emphasis on customer service and problem resolution skills
- Strong written communication skills and the ability to document/diagram IT systems and procedures
- At least two (2) years experience supporting end-users in a professional environment, experience within a law firm setting is ideal
- Incident management, change management and knowledge base management, effectively catalog and document issues using the ITSM solution
2
Experience For Academic Technology Support Specialist Resume
- Strong background in PC’s, networking wired and wireless, as well as good electro-mechanical aptitude
- Experience with IT project management and budgeting experience
- Customer-first service orientation and customer service skills
- Effectively collaborate with team members at all levels
- Strong analytical ability and the skill to diagnose technical issues over the phone
- A+ certification and Apple experience strongly desired
- Sufficient analytical skills to troubleshoot software and hardware user problems
- Disaster recovery skills (hardware and/or software)
- Use your existing technical/software support/business application support experience to troubleshoot and resolve issues prior to reaching the development tier
3
Experience For Sales Technology Support Specialist Resume
- Works effectively with users to plan appropriate locations for equipment
- Understanding and experience with Microsoft Active Directory and Group Policy
- Understanding and experience with scaled deployment of Microsoft Windows, Office, and other software applications
- Understanding and experience with generally interconnected systems and associated dependencies
- Training and experience in relational database design, programming, maintenance and performance tuning using MS SQL Server 2005 and above
- Mastery level (through experience, training or certifications) in supporting of two operating system platform (OS X or Windows)
- Posses excellent understanding of various operating systems and ISPs; expand knowledge of operating systems and ISPs
- Experience with web conferencing tools such as Zoom, GoToMeeting, Skype
4
Experience For Instructional Technology Support Specialist Resume
- Experience working in a fast-paced work environment, assisting staff with varied technical and business systems needs
- Hands-on training and/or experience in supporting user access to Windows Active Directory environment
- Experience using SSRS, Crystal Reports or similar report generation application for database reporting
- Work experience providing technical support for a wide range of operating systems, browsers, computers and mobile devices
- Experience working in a university or college setting
5
Experience For Senior Technology Support Specialist Resume
- One year of experience using a Learning Management System
- Experience with using a ticketing system
- One year of professional experience providing technical support
- Experience with learning management systems like Blackboard, Instructure, or Moodle
- Knowledge or experience with scripting language, Windows Registry, Apple OS X internals
6
Experience For End User Technology Support Specialist Resume
- Experience providing IT to a Department of Defense element
- Experience managing students or equivalent
- Experience with asset management and inventory tracking
- Experience working in a datacenter or willingness to learn about datacenter infrastructure
- Experience with analysis and programming in VB.net, VBA, T-SQL, HTML, XML, and Powershell
- Strong comprehension of enterprise networking topics
- Experience supporting Windows based users in a Microsoft Active Directory Domain environment required
- Experience troubleshooting basic LAN\WAN issues
7
Experience For Mobile Technology Support Specialist Resume
- Professional experience in a University setting
- Experience supporting Mac OS
- Experience maintaining MS SharePoint web sites
- Experience writing how to documentation for end users
- Experience with Windows AD, Group Policies, basic Windows scripting
8
Experience For Customer Logistics Technology Support Specialist Resume
- Experience managing subordinate workforce of 5+ people
- Demonstrated proficiency in one or more of the following areas: Ticket systems, HTML5, JavaScript, CSS, REST APIs, and Amazon Web Services tools
- Experience providing Canvas technical support for students in a higher education environment
- Experience troubleshooting software/hardware/network problems
- Strong attention to detail while managing multiple tasks in a fast-paced environment
9
Experience For On-site Technology Support Specialist Resume
- Related experience in the area of end user desktop support and customer service in an office setting
- Responsible for designing technology support work flows, priority management and delegation
- Experience in a corporate IT position
- Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines
- Attend critical meetings to offer suggestions for improving processes, systems, and/or user experiences
- Strong project management capability, meets timelines and is accountable
- Operates with a high level of personal responsibility, optimism, and entrepreneurialism
10
Experience For Field Technology Support Specialist Resume
- Demonstrates deep commitment to and belief in Michigan 2-1-1’s mission and values
- Ensures all requests for IT support are initiated through the help desk system and prioritizes/routes new helpdesk requests
- Coaches and mentors less experienced security analysts; documents knowledge and solutions for use across the organization
- The ability to prioritize IT problems based on their impacts to mission operations at site
- Demonstrates a wiliness to provide support to customers in a real world high stress support environment
List of Typical Skills For a Technology Support Specialist Resume
1
Skills For Information Technology Support Specialist Resume
- Prior teaching, training or mentoring experience
- Prior experience in documenting tasks and creating knowledge base articles
- Prior experience supporting teaching technologies
- Possesses analytical and problem-solving skills commensurate with the position
- Prior experience with Blackboard or other Learning Management System
2
Skills For Academic Technology Support Specialist Resume
- Demonstrated experience in developing educational, web-based materials
- Moderate/Advanced technical skills, specifically with Learning Management Systems/Blackboard
- Effectively manage a schedule to be mobile, actively resolving HelpDesk issues throughout the district
- Phone and remote support troubleshooting skills
- Apply problem-solving skills and initiate corrective action
- Learn new skills to keep current with technology changes
- Be able to interact effectively with people from all social echelons
- Testing and modifying systems to ensure that that they operate reliably
- Working knowledge demonstrated by understanding and use of general practices and principles and theories in area of responsibility
3
Skills For Sales Technology Support Specialist Resume
- Experience in mentoring junior staff including training, assigning and monitoring work
- Mastery level (through experience, training or certifications) in supporting at least one operating system platform (OS X or Windows)
- Experience configuring and/or troubleshooting end user computing and software
- Mastery level (through experience, training and certifications) in supporting at least one operating system platform (OS X or Windows)
- Experience working in a college or university setting providing user support
- Experience in relevant role; e.g. AV or emerging technology support; engineering; digital content development and event AV technical support
- Experience configuring and/or troubleshooting complex AV systems
- Experience in delivering technology-based learning
- Knowledge of In-depth training development and delivery experience in at least three (3) of the following modules in SAP: FI, CO, PM, PS, MM, CM, FM, & TE
4
Skills For Instructional Technology Support Specialist Resume
- Experience applying software packages to desktops, laptops, and mobile devices using SCCM or similar system configuration management software
- Experience using some form of IT ticketing software, preferably, but not limited to ServiceNow
- Experience using some form of IT ticketing software, preferably, but not limited to, ServiceNow
- Experience configuring and utilizing room management systems, such as Extron’s GlobalViewer or AMX’s Resource Management Suite (RMS)
- Experience providing technology training for a variety of audiences
- Experience using some form of IT ticketing software, preferably, but not limited to, TeamDynamix
5
Skills For Senior Technology Support Specialist Resume
- Experience identifying IT System related problems and submitting tickets to request support from Enterprise Architecture Entities
- Experience with advanced troubleshooting computer hardware and software issues (desktop/laptop) for both Macintosh & Intel based computers
- Intermediate skill in using Microsoft Outlook, Word, Excel, PowerPoint, Access, and Internet Explorer
- Experience as an IT professional working in a desktop support role
- Experience with a Learning Management System (preferably Cornerstone LMS)
- Experience with Windows server patching
- Experience with Server hardware patching
- Computer networking support experience
- Experienced in SAP ECC Business Processes in at least three (3) of the following modules in SAP: AR, AP, FA, GL, CO, TR, PM, PS, MM, CM, FM, TE, HR, and IXOS
6
Skills For End User Technology Support Specialist Resume
- Demonstrated ability to lead others, providing technical guidance and direction
- Experienced in SAP BW's Reporting Tools; BeX, BOBJ, Crystal Reports, WEBI
- Experience providing support in an Office 365 environment
- Strong understanding of Windows and Mac environments
- Three years of experience in use of computers, peripheral devices, Microsoft software and related/similar operating systems
7
Skills For Mobile Technology Support Specialist Resume
- Experience with working in partnership with software and hardware vendors
- Experience with TCP/IP Local Area Network troubleshooting
- Experience with programming and support of room control systems, such as Extron, Crestron, or AMX
- Experience supporting faculty, staff, and students in a higher education environment
- Two (2) years of experience related to working with network communication/computer system hardware and software
8
Skills For Customer Logistics Technology Support Specialist Resume
- Be able to provide logical and effective troubleshooting
- Strong familiarity with both PC and Mac operating environment
- Some Web and multimedia development experience and/or training required
- A good working knowledge of Windows 7, 8 and 10 and the Office suite of applications required
- One year customer service experience relating to computer system hardware/software
- Experience managing large scale storage solution to include the terminology associated with library based solutions used to archive video content
- Two years'' experience with Active Directory, Microsoft Windows 2000/XP/2003, VPN, Exchange Environment, MS Office Suite, and Windows operating systems
- Research and implement new ways to improve the faculty and student experience in the online learning modality
- Demonstrated knowledge and utilizes best practices as it relates to data security and privacy
9
Skills For On-site Technology Support Specialist Resume
- Shows a strong willingness to be customer service oriented
- Experiences frequent interruptions to concentration
- Consult with both technical and non-technical clients to develop effective solutions
- An Associate’s and enterprise/group desktop support experience is required
- Explains and demonstrates the proper use of equipment, software, and other resource materials
- Establish effective working relationships with staff and students
- Operate, maintain, and adjust computers and peripheral equipment properly and efficiently
10
Skills For Field Technology Support Specialist Resume
- Operate a standard computer keyboard accurately
- Exercise patience, tact, sensitivity, and good judgment with others
- Prioritize workload and coordinate time schedules
- Experience in a Hospital and/or Surgical environment
- Valid Texas Driver’s License or ability to obtain one by first day of work
List of Typical Responsibilities For a Technology Support Specialist Resume
1
Responsibilities For Information Technology Support Specialist Resume
- Strong communication skills (oral and written) paired with a professional communication style
- Communicate effectively, including status reporting, work product documentation and project reporting
- Demonstrated experience utilizing the Remedy Help Desk System
- Server OS skills: Installation, standard usage, and troubleshooting of Windows Server 2008/2012
- Demonstrating experience of competencies listed below
- Experience leading projects involving asset and configuration management deliverables
- Demonstrable experience with security management tools including device encryption and client-based security hardening measures
2
Responsibilities For Academic Technology Support Specialist Resume
- Attend collaborative meetings to offer suggestions for improving processes, systems, and/or user experiences
- Skilled in partnering with customers at all levels to define problems, identify solutions and facilitate change
- Demonstrated expertise with data analysis and reporting from a variety of enterprise-class tools
- Build and maintain effective professional relationships with Ticketmaster clients, internal teams and Live Nation staff
- Advanced Hardware Support experience is required
- System design and analysis experience
- Experience with VMware (virtualization)
- Consult with faculty on the effective use of technology for teaching in online, blended, and face-to-face learning environments
3
Responsibilities For Sales Technology Support Specialist Resume
- Experience supporting end-users in a networked environment
- A strong customer service perspective and a keen interest in providing high-quality services to the campus community
- Coordinates the utilization of existing equipment to optimize efficient and effective use
- Prior role of asset manager managing 500+ endpoints
- Experience in scripting to automate application updates and installations
- Campus IT experience (UNC or other campus environment)
- Direct experience with end user technology and support in enterprise environments
4
Responsibilities For Instructional Technology Support Specialist Resume
- Tracking, routing and redirecting problems to correct resources
- Supporting and maintaining the functionality and interoperability of 2-1-1 technology systems
- Ensuring adherence with software licensing laws
- Implementing and managing security or integrity and backup procedures in conjunction with the Technology Director
- Conducting needs analyses to define opportunities for new or improved applications; defining system scope and objectives
- Dealing with hardware and application support queries and issues reported to the support desk and escalated to the support specialist
- Providing daily operations support
5
Responsibilities For Senior Technology Support Specialist Resume
- Providing customer service and support support via phone and occasionally through email and walk-in for faculty, staff and students
- Managing secure network access for remote users
- Maintain a framework for receiving, triaging and responding to technically oriented requests in a tight, often life impacting, timelines
- Maintain a workflow for receiving, triaging and responding to technically oriented requests in a tight, often life impacting timeline
- Support OTM planning/results to ensure freight optimization, optimum carrier network allocation and cost reduction initiatives are being followed
- Maintain quality service by enforcing configuration and organizational standards, and adhering to established IT processes
- Maintain and enhance knowledge of industry trends and new technologies through formal training and continuous learning
- Appropriately handle outgoing equipment while securing sensitive data devices
6
Responsibilities For End User Technology Support Specialist Resume
- Ensure proper recording, documentation and ticket closure in ticket tracking system
- Upporting Windows Server Operating System (OS) environment
- Knowledge of Active Directory (including users & group Security permissions), TCP/IP Networking, DNS, DHCP & Group Policy Objects
- Assistance in maintaining and tracking of systems for instructional design and courseware development projects, as needed
- Manage desktop engineering functions including the creation and maintenance of standard desktop images and software application packages
- Provide ad-hoc support, including procedural documentation and relevant reports as required
- Think outside of the box and proactively researching solutions and self-education to stay up to date with firm’s technology
7
Responsibilities For Mobile Technology Support Specialist Resume
- Documents, tracks and monitors problems ensuring a timely resolution
- Assists in managing command assigned assets (receipt, issue, install, inventory, storage and disposal)
- Creates detailed and accurate description of customer problems, troubleshooting steps and resolutions in the College’ Service Desk Software
- Install, upgrade, support and troubleshoot Windows Operating systems and any other authorized desktop applications
- Use tools and methodologies to load, copy and customize operating system configurations for deployment
- Works with other team members regarding new branch builds and upgrades
- Maintains records and tracking for area of responsibility
- Develop sound understanding of operations and related applications and systems as well as business related processes and procedures
- Trouble shooting daily operational system issues
8
Responsibilities For Customer Logistics Technology Support Specialist Resume
- Configuration, set ups, modifications and troubleshooting with Oracle Transportation Management
- Able to adapt to a constantly changing and at times stressful work environment
- Occasionally serve as backup to tier 1 agents when needing additional support
- Assist with the evaluation and purchasing hardware for the University
- Collaborate with Server and Network system administrators to develop the best working environment for our end users
- Responsible for creation and updating of technology related guides
9
Responsibilities For On-site Technology Support Specialist Resume
- Assist with onboarding of new hires and laptop support
- Become an expert at providing technical support for the portfolio of Missionary Department products and services
- Ensure that all requests are documented, tracked, and resolved using the incident management system
- Communicate mission technology policies and filter incoming policy exception requests
- Ensure associated computing devices are up-to-date, secure, and physically maintained
- Ensure that associated computing devices are operational at all times
- Create detailed and accurate description of customer problems, troubleshooting steps and resolutions in the College’ Service Desk Software
10
Responsibilities For Field Technology Support Specialist Resume
- Install, troubleshoot and use a variety of software packages and the latest operating systems from Microsoft and Apple
- Serve as back-up to Fulfillment Coordinator relating to AS400 and Pathlore maintenance
- Conducts first line troubleshooting of computers and peripherals for staff and students
- Develop and deliver tool-training presentations
- Work closely with cross functional teams to understand processing and operational needs
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