Operations Support Specialist Resume Sample
Justen Stiedemann
32383 Wilderman Dale,
Houston,
TX
+1 (555) 586 7283
Work Experience
Operations Support Specialist
09/2016
-
PRESENT
New York, NY
- Ensure that homecare schedules are complete and accurate in computer
- Data enters all information for new paraprofessional hires into Rosalind and maintains the Associate’s physical employee file as appropriate
- Experience with Collections/Recovery within the credit card environment
- Function in a multi-tasking environment supporting divergent groups providing 24x7 support for commercial customers in the hospitality, business, military, governmental, VIP, SOHO and special community sectors
- Knowledge and experience using the current company billing system
- CSG along with Microsoft Excel, Word, Outlook and Office skills
- MRO Inventory value
- MRO Inventory Excess & Obsolete value
- Stockroom 5S Audit Score
IT Operations Support Specialist
10/2010
-
04/2016
Boston, MA
- Purchase order GR/IR Variance Log
- Process Order Close Completion
- Inventory Cycle Count Accuracy
- Partners with WellCare vendors supporting operations. Supports and assists all LOB’s with specific focus on Health Services, Pharmacy, Medicaid, Exchanges, Medicare and PDP, etc
- Stand and or walk 10-25% of workday
- Sit 75-90% of workday
- Create Static IP’s, modem configs and push configs to all static customers on installs and service calls
Senior Operations Support Specialist
01/2006
-
04/2010
San Francisco, CA
- Manage and execute WindSCADA (Supervisory Control & Data Acquisition), WindCONTROL, and Turbine Control software upgrades
- Drive troubleshooting and resolution of issues identified during or related to software upgrades
- Support continuous improvement within the software organization including process control, productivity and automation
- Identify and escalate customer software issues that arise during and following the software upgrade process within ServiceNow
- Utilize the GE ToolBox ST software utility to apply software / firmware to Wind Turbine Generators
- Utilize the Bachmann software utilities to apply software / firmware to Wind Turbine Generators
- Upgrade software / firmware including but not limited to WindSCADA, VisuPro, TurbineCONTROL (Bachmann & ESS), WindCONTROL and WFMS (Wind Farm Management System) for wind parks throughout the GE fleet
Education
Kent State University - Stark Campus
2001 - 2006
Bachelor's Degree in Computer Science
Professional Skills
- Strong organization, planning and prioritizing skills and ability to multitask
- Strong planning skills, experience handling multiple projects
- Strong troubleshooting, analytical and problem solving skills with proven ability to deliver results to remediate and resolve issues
- Demonstrate a strong ability to multi-task, prioritize and manage daily work activities to balance multiple priorities
- Strong Organizational skills, ability to effectively multitask and independent thinker
- Strong data analysis and reporting skills, including team productivity and quality tracking
- Strong skills in leading and organizing people
How to write Operations Support Specialist Resume
Operations Support Specialist role is responsible for microsoft, organizational, credit, education, graduate, interpersonal, advanced, customer, excel, general.
To write great resume for operations support specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Operations Support Specialist Resume
The section contact information is important in your operations support specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Operations Support Specialist Resume
The section work experience is an essential part of your operations support specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations support specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations support specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Operations Support Specialist resume experience can include:
- Self-starter who enjoys working independently, but has excellent interpersonal skills when working with others
- Excellent decision-making, analytical, and problem solving skills
- Excellent organizational skills, attention to detail, ability to meet deadlines, and work under pressure
- Effective organization and time management skills with the ability to work under pressure and adhere to departmental deadlines
- Demonstrated ability to effectively work with, guide and mentor others
- Detail-oriented with good organizational skills, able to balance multiple tasks in time sensitive situations
Education on an Operations Support Specialist Resume
Make sure to make education a priority on your operations support specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations support specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Operations Support Specialist Resume
When listing skills on your operations support specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical operations support specialist skills:
- Good written and verbal communication skills, with the ability to converse effectively using English language
- Effective interpersonal skills and customer service skills
- Proven ability to work independently with good analytical and problem solving skills
- Familiarity with local streets and landmarks; the ability to read and understand a city map; good organizational skills; the ability to prioritize
- Good influencing and negotiating skills dealing with staff at all levels
- Solid math skills and bookkeeping abilities
List of Typical Experience For an Operations Support Specialist Resume
1
Experience For IT Operations Support Specialist Resume
- Excellent communication skills and a strong desire to solve problems for internal and external customers
- Excellent decision making, analytical, and problem-solving skills
- Demonstrated ability to effectively work with, guide and/or mentor others
- Excellent software application (Excel, Word, PowerPoint) skills
- Excellent communication skills to handle day-to-day telephone calls received from independent agents, sales personnel and customers
- Effective time management skills to ensure assignments are being completed and properly documented
2
Experience For General Operations Support Specialist Resume
- Strong analytical/experimental/statistical skills
- Strong analytical and problem solving skills with regards to operational documentation policies
- Strong attention to detail, ability to effectively multitask, and work independently
- Strong organizational, communication (oral and written), and interpersonal skills are required -
- Have leadership abilities and excellent communication skills both written and verbal
3
Experience For Senior Operations Support Specialist Resume
- Effective communication skills with ability to obtain information from others and deliver information to others orally and in written form
- Detail-oriented with excellent follow-up and time management skills
- Working knowledge of Microsoft Office software including basic PC skills, MS Office, and Outlook
- Reporting, Analysis and communications skills
- Expert writing, proofreading and editing skills
- Banking experience or experience with banking systems
- Organizational skills, including the ability to organize work in an orderly fashion conducive to a high-volume auditing practice
- Team Player & Relationship Building Skills
4
Experience For Sales Operations Support Specialist Resume
- Advanced skills utilizing Microsoft Office Word, PowerPoint and Outlook
- Experience in Client Services, Customer Service, or Military Experience
- Deal effectively with others in person-to-person situations. OR
- Demonstrated proficiency with Microsoft Office Suite (Word, Excel, Outlook). Experience with Access and SharePoint software is desired
- Use specialized skills, knowledge and techniques in problem recognition and solution development
- Understand pipeline emergency procedures to effectively analyze and react to pipeline emergency situations
5
Experience For Loan Operations Support Specialist Resume
- Monitoring and consolidating data or narrative responses into final format for submission
- Previous experience with configuring OPC DCOM settings and connecting to OPC servers with various clients such as OSI-Soft PI, Softing OPC, Matrikon, etc
- Review implementation plans of contracts for accuracy prior to execution in WMIS. On-boarding Contractor WMIS Training
- Experience in utilizing computer technology and company record-tracking systems and databases
- Accuracy in performing work is essential as well as the ability to learn quickly and function with changing priorities·
- Actively seek opportunities to improve customer experience with process improvements and quality checks to reduce defects resulting from upgrades
- Practical business experience as a user and understanding of Cabela’s Core Values
- Demonstrate interface in providing support to commission audits and inquires
- Good knowledge of business English, spelling, punctuation, grammar, office practices and procedures
6
Experience For Financial Operations Support Specialist Resume
- Overall Equipment Effectiveness (OEE) Reporting for Operations
- Experience in data analysis and metrics tracking data against project management
- Solid knowledge of Pharmaceutical/HealthCare compliance and payment requirements for Sunshine Act reporting
- Demonstrated knowledge and understanding of ETTP Cleanup Enterprise activities and DOE Md interface. ·
- Bash/Python Scripting experience
7
Experience For Payment Operations Support Specialist Resume
- Experience in business/ accounting/ accounts payable
- Demonstrated working knowledge of natural gas appliances and code requirements
- Assesses efficiency and effectiveness of Landing/Drop Zone operations and plans
- Run reports to validate performance of the turbines pre and post software upgrade
- Strong knowledge of Cabela’s business and systems
- Prioritize work and manage time well
- Design, prioritize and implement test plans for the environment
- Assists in the review of weekly payroll prior to approval by management
8
Experience For Weekend IT Operations Support Specialist Resume
- Exercises good judgment and discretion in a variety of situations
- Provides data in tabulated and graphical formats to provide information needed to conduct effective safety, quality, and transportation program analysis
- Support various project at the properties such as game moves, floor layout, pricing evaluations, etc. through effective communication with various team members
- Experience with SAP Retail Store
- Call Center operations, Incident/Change Management experience
- Mainframe experience, TSO, OS/390, JES2
- Data Center infrastructure experience, TCP/IP, CISCO Hardware Administration, UNIX/LINUX, Adobe Acrobat
9
Experience For PP Operations Support Specialist Resume
- Strong knowledge of MS Office with particular strength in MS Word and PowerPoint and Excel and overall be digital savvy
- Understands and demonstrates Essendant’ s Core Values
- Demonstrate a thorough understanding of Connections Academy’s K-12th grade curricular options and state specific processes
- Manage RMA and Credit process for returned goods being returned to suppliers
- Establish priorities and develop programs to obtain value-added corrosion/leakage initiatives
- Experience in IBM iSeries platforms and technologies
- Experience in AS/400 Operations
- Comply with plant LockOut/TagOut (LOTO) policy and implements the correct procedure for the LOTO of machines operated
- Organizes and prioritizes work
10
Experience For Retail Operations Support Specialist Resume
- Experience in inventory control, customer service or production control
- Track and follow-up on customer service needs. Prioritize service demands accordingly
- Experience working with PeopleSoft financial tables and query tools
- Able to build good customer relationship
- Experience from IKEA Store or CDC
- Support Commissioning, Qualification, Validation, PDMS and Technical Operations activities related to Operations
- Demonstrated understanding of tasks performed when operating maintaining a natural gas system
List of Typical Skills For an Operations Support Specialist Resume
1
Skills For IT Operations Support Specialist Resume
- Organizational skills, including experience in designing flow charts and processes diagram
- Strong administrative/back office management skills
- Strong interpersonal skills; ability to professionally interface with customers and individuals across the organization
- Active listener and have effective communication skills
- Solid English communication skills - written and oral
2
Skills For General Operations Support Specialist Resume
- Computer skills are required – creating documents, preparing proposals, draft reports, and record keeping and filing know-how
- Effectively presenting an organization's needs and establishing harmonious working relations with various counterparts
- Use problem-solving skills and best judgment to work with internal business units to resolve problems and provide insight about service
- Strong judgment is required to manage completing priorities, understand scope and urgency of requests
- VBA and MS Access Database skills
- Data entry skills- Ability to update information on our internal database
- Problem solving skills for dealing with sales people and customers
3
Skills For Senior Operations Support Specialist Resume
- Work effectively in a union environment- with shift work flexibility
- Technical ability to learn and adapt to new equipment and to effectively lead the operations with sophisticated technical equipment
- Effectively communicate to request to both internal and external customers in a timely and professional manner
- Previous experience in a clerical position and/or customer service experience
- Work effectively in a fast-paced, multi-task environment as a collaborative team member
4
Skills For Sales Operations Support Specialist Resume
- Computer skills include proficiency in Microsoft Suite (word and excel)
- Be a problem solver and quick thinker, with an ability to understand, interpret and act on information promptly and effectively
- Able to manage your time effectively and adhere to attendance guidelines and complete work tasks in a timely manner
- Superior Desktop Presentation Skills
- Effectively communicates across all levels of the organization
5
Skills For Loan Operations Support Specialist Resume
- Intermediate level skills with MAC platform
- Intermediate analysis and math skills
- Work with every retail service function to effectively respond to retail queries within agreed SLAs
- Analytical skills in order to resolve discrepancies when reconciling bank deposits
- Organization skills and detail-oriented
- Effectively organize and manage multiple tasks simultaneously
- Able to effectively manage time and multiple projects to meet deadlines
6
Skills For Financial Operations Support Specialist Resume
- Understanding of banking principles and experience in a financial organization
- Advanced level skill in Microsoft Excel (for example: using SUM functions, using pivot tables, using V Lookup functions inserting charts, sorting, etc…)
- Assist training department, lead, development, and monitor effectiveness of corrosion control/leakage training, including on the job training
- Experience scheduling and handling logistics for meetings and special events involving multiple parties and cancelations and changes
- Adhere to good manufacturing practices (GMP) including proper waste disposal, attire, grooming and hygiene, etc
- Experience with Microsoft Word, inventory tracking, using calendaring and spreadsheet software, and a content management system (such as SharePoint)
- Maintain high level relationships with senior leadership when validating or researching servicing topics
7
Skills For Payment Operations Support Specialist Resume
- Someone with bookkeeping, accounting, expense reports or payroll experience works well in this type of position
- Experience providing information to the public regarding business or economic development or other business-focused programs or services
- Office experience (i.e. mail processing, PCI compliance, or ACH processing)
- Experience working in a financial institution/ banking background is required
- Experience with organizational staffing, workload and financial Reporting and impact analysis
- A good understanding of process manufacturing/computer systems
- Experience analyzing process flows and devising improvement strategies
8
Skills For Weekend IT Operations Support Specialist Resume
- Financial transaction tracking and processing experience
- Demonstrated understanding of the implementation of building and mechanical codes as they relate to gas fired equipment
- Previous experience reviewing NDAs
- With experience dealing with admin and production support task
- Strong understanding of Managed Care and its place in the Healthcare industry
9
Skills For PP Operations Support Specialist Resume
- Operations experience within a Life sciences or biopharmaceutical environmentEngineering (Generalist)
- Experience providing operations support or management to military/government customer at Battalion level or higher
- Intermediate experience, knowledge and training in branch operation activities, terminology and products and services
- Work experience that includes working in a team environment preferably in a data entry or internet research capacity
- Six months to two years of similar or related experience, including time spent in preparatory positons
10
Skills For Retail Operations Support Specialist Resume
- Establish and maintain effective working relationships with co-workers, customers, and the public
- Possess a detailed knowledge and experience of the shop floor manufacturing process
- Experience in a high volume processing center or in an operational or administrative support role
- Experience utilizing call management software such as ServiceNow
- Five years’ experience in manufacturing operations required
- Experience in working in global, enterprise IT management environment
List of Typical Responsibilities For an Operations Support Specialist Resume
1
Responsibilities For IT Operations Support Specialist Resume
- The systems specialist is responsible for new store opening support and preparation through testing of kiosks, POS, CRMS, WM, mobile devices, and other retail systems
- The systems specialist manages the retail systems access program to ensure retail access for all applications is standardized for all positions and grants the appropriate access required to perform respective responsibilities
- Provide technical support of all TWC products and services, including internet and advanced technical phone support for our Field technician’s activation/initialization of video/internet/phone service
- Good computer skills, including strong skills in Microsoft Office applications
- Excellent written and verbal communication skills and the ability to communicate effectively with individuals from diverse backgrounds and cultures
- Strong technical skills including working knowledge of Microsoft Office
- Possess strong analytical and problem solving skills, with the ability to make accurate, well thought out decisions
- Strong interpersonal skills with ability to manage customer relationships is needed for this role
2
Responsibilities For General Operations Support Specialist Resume
- Strong computer skills using MS Word, Excel, Publisher, Oracle and Outlook, SCADA & PI
- Proficient in the Microsoft Office suite, with strong Excel skills
- Strong organizational skills and exceptional follow-through
- Communicate effectively orally and in writing; and
- Previously demonstrated experience in roles that required extensive customer interaction, job complexity and coordination
- Previous operations support experience; or equivalent combination of education and experience
- Interface effectively with various levels of management, customers, and other parts of the organization
- Deal effectively with others in person-to-person situations
- Proven ability to embrace and adapt to technology and business environment continual changes in order to ensure customer experience and adoption
3
Responsibilities For Senior Operations Support Specialist Resume
- Interact effectively with people at every level of the organization
- Experience operating and configuring DRT based equipment
- Demonstrated proficiency in working with and evaluating metrics such as service level agreements (SLA’s)
- Experience working with senior military and government officials
- Co-ordinate overall IIF programs and including review and closure of business unit good saves
- Demonstrate exceptional organizational and multi-tasking abilities as well as work in a fast paced, action oriented environment
- 1+ Hydraulic Fracturing equipment operations/field/experience
4
Responsibilities For Sales Operations Support Specialist Resume
- Experience with Microsoft Office Suite including: PowerPoint, Outlook, Word, and Excel
- Experience working field team environment
- Experience working with retail operations
- A good understanding of the key performance measurements and follow-up tools used to develop IKEA organizations
- One year of specialized experience equivalent to the GS-05 grade level updating budget data on spreadsheets
- General office experience working with order entry or logistics is required
- Adaptable to changing priorities and responsibilities
5
Responsibilities For Loan Operations Support Specialist Resume
- Ideally 4+ years of experience within a pharmaceutical manufacturing, Quality Assurance or Compliance environment
- Food Safety Guidelines/Good Manufacturing practices (GMP’s)
- Demonstrated knowledge of automated applications relative to document control, scheduling, and collaboration
- Demonstrated ability to set up and maintain project, document control, or departmental filing systems and procedures
- Experience with Microsoft Reporting Services (2005, 2008)
6
Responsibilities For Financial Operations Support Specialist Resume
- Experience as a plant/process microbiologist within a Life Sciences or Biopharmaceutical manufacturing environment
- Experience in online marketing
- Experience using project management tools (Jira, Confluence, Trello, Asana, Mingle)
- Motion Industries’ branch experience
- Develop and maintain strong relationships with key users and stakeholders in the business groups and Procurement
- Verifies and works to ensure a selection of high quality food and excellent customer services throughout the respective properties
- Demonstrated knowledge of field operations Polices Procedures, state and federal regulations (including DOT Pipeline Safety Regulations)
7
Responsibilities For Payment Operations Support Specialist Resume
- Strong background or knowledge of industry standards related to gas distribution and transmission operations and design
- Industry experience with Fraud Prevention and Reg. E
- Customer service or help desk experience
- Experience with iSeries; Robot suite of products; EDI; and FastFax
- Skill in using various software packages/database to prepare reports and/or retrieve information
- One year general work experience in similar role
- Experience with various network domains, tools and databases used to support daily operations activities
- Experience with relational database management
8
Responsibilities For Weekend IT Operations Support Specialist Resume
- Three (3) years’ job experience in safety or quality control related fields
- Transportation experience an asset
- Experience in a Shared Services Procure to Pay environment
- Demonstrated knowledge of administrative functions common to the assignment
- Experience with Access and SharePoint software is desired
- Experience in the operations of a company’s internal data communications systems, including LANs and/or WANs
- NICE TO HAVE former experience with reconciliations for teller cash drawers
- Two years’ experience in an operation/field support specialist or administrative role
- Extremely well organized, with attention to detail, yet able to multi-task in a fast-paced environment of changing priorities
9
Responsibilities For PP Operations Support Specialist Resume
- Professional approach, good judgment, creative problem-solver. Possessing the personal drive and commitment to implement innovative solution
- Operate a multi-line phone system, computer, and related software
- Data, financial and/or project management experience
- Administrative assistant experience
- Previous Agent Support Experience
- Two (2) years’experience with SAP and material inventories
10
Responsibilities For Retail Operations Support Specialist Resume
- Experience in supervision / management of people and resources
- Relevant business or operations support experience
- Intermediate level skill in Microsoft Word, PowerPoint, and Outlook
- Acute attention to detail, highly organized, ability to prioritize and execute on multiple initiatives at one time
- Experience in an office administration environment
- Recommend process improvements to improve operational efficiency and cost-effectiveness
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