Customer Support Specialist Resume Sample
Helena Hand
1733 Gaetano Isle,
Chicago,
IL
+1 (555) 604 0842
Work Experience
Customer Support Specialist
07/2015
-
PRESENT
Los Angeles, CA
- Client support via telephone, Email and FAX professionally and courteously
- Log all calls, faults, issues, important requests and inquiries into intra-system
- T1 level of technical troubleshooting or fault diagnosis
- Client fault response, escalation and management
- Formal complaint response, and incident Reports creation for Service Outages
- Client Communication （Outages or service change notice, individual client traffic errors etc.）
- Process Development, Documentation & Improvement for work efficiency and accuracy
- Help QA process to test new features or products basis
Senior Customer Support Specialist
06/2010
-
06/2015
San Francisco, CA
- Update user-facing product user’s manuals at occasional basis
- After-hour on-call support coverage rotation
- Utilize excellent customer service skills and exceed customers’ expectations
- Obtain detailed and accurate information relating to the business impact of customer’s technical issues utilizing effective questioning techniques to enable incident/service ticket creation with correct priority
- Provide an outstanding customer experience at all times
- Be the customer’s advocate by representing their needs and concerns inside of ABB
- Receive and respond promptly to all customer inquiries
IS Customer Support Specialist
03/2006
-
05/2010
Houston, TX
- Understand, troubleshoot, analyze and resolve reported cases
- Engage internal product management and development teams as necessary to resolve issues
- Ensure that customer inquiries are resolved in a timely manner
- Build strong relationships with both customer and ABB on-site personnel to help make every customer experience positive
- Empathizes with the customer
- Enjoys working with customers
- Effective at working with customers
Education
Hollins University
2000 - 2005
Bachelor's Degree in Business
Professional Skills
- Strong rapport-building skills and strong active listening skills
- Strong client servicing skills, attention to detail, strong time management and project management skills are required
- Strong electrical and electronic troubleshooting skills. Exceptional listening and questioning skills
- Strong planning, organization skills with the ability to effectively manage time and priorities
- Demonstrated ability to balance between technical skills and customer interfacing skills
- Strong communications skills – especially writing skills
- Excellent problem solving skills communication and organizational skills, team-player
How to write Customer Support Specialist Resume
Customer Support Specialist role is responsible for customer, interpersonal, computer, technical, english, software, organizational, analytical, listening, telephone.
To write great resume for customer support specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Support Specialist Resume
The section contact information is important in your customer support specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Support Specialist Resume
The section work experience is an essential part of your customer support specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer support specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer support specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Support Specialist resume experience can include:
- Experience with CRM systems and excellent proven IT skills, strong PC network and applications skills
- Excellent communications skills, both written and oral. Excellent organizational skills
- Strong interpersonal skills with demonstrated ability to work effectively in a team environment in both a leadership or member role
- Excellent analytical abilities follow- through skills and problem solving skills
- Strong communication and listening skills; ability to interact effectively with diverse groups of people
- Strong problem solving skills, analytical and communication skills
Education on a Customer Support Specialist Resume
Make sure to make education a priority on your customer support specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer support specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Support Specialist Resume
When listing skills on your customer support specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer support specialist skills:
- Good “research” skills, self-directed and self-motivated; good analytical problem solving abilities and troubleshooting skills
- Prioritize effectively, manage multiple events at once, handle shifting priorities and work effectively in a fast-moving environment
- Good "research" skills, self-directed and self-motivated; good analytical problem solving abilities and troubleshooting skills
- Proven ability and excellent track record in meeting and exceeding customer specific SLA's coupled with solid problem solving skills
- Excellent interpersonal, organizational, training, problem solving and collaborative skills to work effectively with teams throughout organization
- Excellent written communication skills with proven experience writing Knowledge Base articles
List of Typical Experience For a Customer Support Specialist Resume
1
Experience For Senior Customer Support Specialist Resume
- Consistently provide excellent customer service to EvergreenHealth staff, using active listening and effective communication skills
- Current Customer service experience and excellent telephone phone communication skills is an added advantage
- Demonstrate excellent performance in the following skills
- Strong multi-tasking skills to handle multiple phone calls and emails while monitoring any new sales being entered
- Strong learning skills and ability to self-learn
2
Experience For Technical Customer Support Specialist Resume
- Attention to detail o Excellent problem solving skills
- Utilize and maintain basic skills, experience, and knowledge of Trapollo technology and methodology to perform tasks
- Strong interpersonal skills with the ability to professionally interact with all levels of the organization
- Excellent written and verbal communication skills in English; proficiency in one or more
- Handle multiple tasks at once, prioritize, and manage time effectively
3
Experience For IS Customer Support Specialist Resume
- Serve as liaison between direct sales personnel, customers and various entities at corporate headquarters. Maintain excellent communication skills
- Outstanding Chinese written and oral communication skills
- Effectively handle phone calls from customers answering inquiries by clarifying desired information; researching, locating, and providing information
- One-year experience in customer service including experience dealing with dealing with dissatisfied customers
- Mentor Support Specialists to improve their skills, as well as their understanding of and comfort in discussing company products and services with customers
- Experience working independently and self-managing time and priorities
4
Experience For Mau-customer Support Specialist Resume
- Experience in customer service environment and maintaining effective working relationships with clients, co-workers, external vendors, and service units
- Computer skills (Word, Excel, Power Point, Internet, Remote Computing (e.g. VPN, remote troubleshooting etc.)
- Experience building strong working relationships to resolve customer inquiries
- Shell scripting or programming skills are an advantage
- Industrial experience in a design, engineering, or manufacturing environment (for example machinery, medical, or consumer goods)
- Fast typing skills with high accuracy
- Manage simultaneous incoming chats and calls effectively
- Communicate effectively and directly with customers/distributors regarding product availability, delivery and order status
5
Experience For IT Customer Support Specialist Resume
- Progressive customer service/administrative experience required; preferably experience in supporting the sales process for a medical device company
- Proven experience working in a diverse and fast pace environment
- Work with support organizations to seamlessly transition customers to in market support ensuring that the customer experience is the priority
- Proven working experience as a customer service agent for consumer software applications
- Strong ability to multi-task with shifting priorities
- Support customers with functional questions displaying exceptional customer service, knowledge and oral/written communication skills
6
Experience For Associate Customer Support Specialist Resume
- Prior experience using PointClickCare
- Demonstrates a good commercial awareness around decision making regards to additional requests from the customer
- Advanced judgement, negotiation and problem solving skills
- Prior experience /training in ITIL and KCS highly desired
- Solid experience creating report in Excel
- Intermediate typing skills (40 WPM)
- Exceptional communication, project management, relationship management and selling skills
- Advanced computer skills: excel, SQL, crystal reporting, or cognos. Proficient in Word and PowerPoint
7
Experience For Customer Support Specialist, Dubai, UAE Resume
- Experience and expertise prioritizing multiple requests to deliver on-time project commitments
- Up to 2 years of relevant work experience in financial products/services and/or fraud prevention/resolution Experience working in call-center environment
- Performs quality assurance validation on work performed by the outsourced vendor including validation of product knowledge
- Listens to recorded customer calls to validate training and quality assurance effectiveness
- Multi-tasking computer skills, ability to work with multiple screens and systems simultaneously
8
Experience For Key Customer Support Specialist Resume
- Strong passion for helping customers with a empathic and positive approach to provide a world class customer experience
- Exceptional written and verbal communication skills using a range of established communication channels
- Light accounting skills (10-key, data entry)
- Great problem solving and technical skills
- Time management skills to meet business demands
- Use probing skills to determine information, service or problem resolution needed
9
Experience For T&E Customer Support Specialist Resume
- Organizational skills with exceptional attention to detail. Able to work quickly and accurately
- Prior experience in a customer facing role
- Effectively manage multiple, simultaneous certification exams
- Proven ability to make quick and effective independent decisions
- Experience in IT, gained either through relevant education or work experience
- Answer customer phone calls, in call center environment, and take orders effectively and efficiently
- Effectively manage multiple simultaneous certification exams
- Maintain strong relationships with suppliers and be a main contact for solid tissue and related biofluid requests
- Gathering any information pertaining to the client prior to an intake call in order to aid our fulfillment team
10
Experience For Customer Support Specialist With French Resume
- Understanding of basic customer service techniques with Customer satisfaction being the highest priority
- Providing an effective, timely and professional product support and resolution service to Misys Customers
- Duplicating customer scenarios to validate errors
- Cultivating strong business relationships with the Account Executives and other stakeholders
- Exercise judgment and make decisions in such matters as responding to requests, prioritizing work, meeting schedules, and resolving routine problems
List of Typical Skills For a Customer Support Specialist Resume
1
Skills For Senior Customer Support Specialist Resume
- Strong communication skills, including ability to effectively communicate with internal and external customers and teams
- Computer skills and strong analytical skills using Microsoft Word and Excel
- Demonstrates strong organizational skills and manages multiple priorities with poise
- Excellent communication skills with the ability to discern caller needs quickly and effectively
- Problem Solving & Analytical Skills: Knowledge and experience in effective research and troubleshooting
- Excellent problem solving, negotiation and conflict resolution skills and experience
- Demonstrate excellent time management skills when handling several tasks at the same time
2
Skills For Technical Customer Support Specialist Resume
- Excellent knowledge of MS Office applications and very good typing skills
- Strong communication and relationship building skills illustrated through current and past work experience
- Strong problem solving skills, a keen attention to detail / accuracy with a strong ability to recognize parts and part numbers
- Display strong organizational and prioritization skills by planning work efforts to maximize efficiencies and productivity
- Exceptional time management and prioritisation skills especially when faced with conflicting priorities
- Demonstrates a knowledge and application of strong communication skills both written and verbal with the ability to influence perceptions
- Operate with a sense of urgency and possess strong time management skills
- Strong organizational skills and ability to multi-task and prioritize work/deadlines
3
Skills For IS Customer Support Specialist Resume
- Highly developed interpersonal skills and telephone skills are required
- Demonstrated problem solving, excellent communication and listening skills
- Quality customer service skills and prior experience from a customer-focused role
- Excellent verbal, listening, problem solving and coaching skills
- Fluent in French as well as having good English writing and speaking skills
4
Skills For Mau-customer Support Specialist Resume
- Solid contact-handling and active listening skills
- Solid contact handling and active listening skills
- Strong customer service skills including active listening
- Strong verbal and written communication skills, including active listening
- Demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/diagnostic skills
- Devise and use effective strategies to gather information and solve problems; researching and reasoning skills
- Maintain computer skills required for efficient and effective processing of quotes and orders and to provide process documentation/mapping as required
- Strong computer skills required to organize customer data, pricing, proposals and other key information, including MS Office applications
- Proven record of accomplishment of planning and organizing skills with the ability to meet deadlines and track information
5
Skills For IT Customer Support Specialist Resume
- Strong computer and web-based software skills, including MS Office products and Windows Operating systems
- Strong listening, problem analysis and problem-solving skills
- Strong problem solving and client engagement skills, including the ability to build and manage client relationships
- Demonstrated troubleshooting, analysis and problem-solving skills
- Excellent communication skills in working with clients and executive leadership
6
Skills For Associate Customer Support Specialist Resume
- Excellent communication, account and partner management and team-building skills
- The position requires excellent customer service skills as well as technical troubleshooting abilities
- Strong problem solving and independent judgment skills with ability to cross sell/up sell in order to match customer needs to WKFS solutions
- Good analytical, logical, research and problem solving skills
- Excellent communication, project management, relationship management and selling skills
- Excellent typing or keyboard skills required
- Strong customer service skills, including the ability to stay calm in the face of customers under duress
- Detailed-oriented individual w/ proven ability to work effectively under conditions requiring speed & accuracy
7
Skills For Customer Support Specialist, Dubai, UAE Resume
- Strong phone, written and verbal communication skills, along with active listening
- Excellent communication, problem solving and customer oriented skills
- Good analytical and typing skills
- Demonstrated customer service and problem solving skills with attention to detail
- Excellent planning and organization skills, ability to handle multiple tasks and
8
Skills For Key Customer Support Specialist Resume
- Good communication skills to triage problems through questioning techniques from internal sources
- Excellent verbal, written & listening skills
- Strong time management skills, often working multiple deployments at once
- Strong problem identification and solving skills both individually and in a team environment
- Navigate through different software programs utilizing strong technical skills
- Solid business skills; PC, software, keyboarding
- Demonstrated ability to independently solve problems and to work effectively in a team environment
- Handle multiple priorities and manage time effectively
9
Skills For T&E Customer Support Specialist Resume
- Organizational skills, a sense of urgency and strong attention to detail
- Strong organizational skills; Self-management, self-motivated and self-driven
- Excellent written and verbal communication skills; capable of interacting with all levels of the organization
- Flexibility and strong problem-solving and issues resolution skills
- Proven leadership and change-management skills, team-orientated, and a proactive and optimistic demeanor
10
Skills For Customer Support Specialist With French Resume
- Excellent English and French verbal communication skills
- Excellent organization and documentation skills (MS Word, Access and PowerPoint)
- A strong sense of urgency and the ability to multi-task effectively
- Excellent communication, verbal and written, skills required
- Excellent organizational, communication and telephone skills
- Strong interpersonal skills and the ability to work well in a team
List of Typical Responsibilities For a Customer Support Specialist Resume
1
Responsibilities For Senior Customer Support Specialist Resume
- Excellent organisational skills and able to manage time effectively
- Demonstrated ability to professionally handle both internal and external contacts; utilize good organization and prioritization skills
- Extensive customer service experience required Able to demonstrate strong written and verbal skills
- Experience with SAP or comparable ERP systems as well as strong Excel and Word skills
- Strong and creative troubleshooting, problem solving, and analytical skills
- Effectively operate multiple telephone lines when responding to time sensitive hardware/software inquiries from field managers
- Demonstrate professional customer service telephone skills
- Excellent verbal and written skills in Mandarin and English required
2
Responsibilities For Technical Customer Support Specialist Resume
- Excellent communication skills - both verbal and written and the ability to build relationships / rapport with customers and internal / external stakeholders
- Superior time management skills, excellent attention to detail,
- Strong communication skills (written and verbal),
- Effectively prioritize and execute tasks in a high-pressure environment,
- A self-motivated and dedicated individual who has an enthusiastic approach to customer service and has excellent communication and interpersonal skills
- Deals effectively with failure; demonstrates ability to learn from mistakes
- Excellent customer support skills required
- Excellent communication & telephone skills required
- Excellent written and verbal communication skills in English; proficiency in one or more international languages like German, Spanish, or Italian
3
Responsibilities For IS Customer Support Specialist Resume
- Effective documentation skills,
- Proven ability to communicate effectively and work collaboratively with a diverse audience and adjust language style to meet needs of the audience as required
- High level of accuracy and attention to detail, as well as good organization skills
- Strong skills in Microsoft Outlook and Excel
- Strong organizational, and written communication skills with superb attention to detail
4
Responsibilities For Mau-customer Support Specialist Resume
- MS Office Product Support – Strong Excel Skills (Macros, Graphs, etc)
- Demonstrates high competency in written and verbal skills
- Strong English verbal / written communication skills
- Estonian and English language skills
- Operational commercial skills which are customer focused
- To be able to work effectively under pressure
- To develop fundamental skills to support Customer needs
- Provide a quality Customer support - to ensure excellent customer service and experience
- Computer skills to include Microsoft Office, Project Management and SAP applications
5
Responsibilities For IT Customer Support Specialist Resume
- Be able to communicate effectively with multiple teams in different time zones
- Exhibit the ability to lead and/or work effectively in a cross-functional team environment
- Knowledge of MS Office skills (Word, Excel, Outlook)
- Constantly monitor the community + handle crisis effectively
- SAP skills would be an advantage
- Demonstrated experience in CRM and Microsoft Office applications
6
Responsibilities For Associate Customer Support Specialist Resume
- Demonstrated ability to multi-task, prioritize and manage customer expectations in an extremely fast paced and high demand environment is critical
- Yearly developer summit. Multiple day conference where the team improves skills, shares knowledge, and has fun
- Prior experience in an inbound phone queue in a Service Desk environment
- Superior analytical and troubleshooting skills
- Handle stress and demonstrate strong problem-solving ability
7
Responsibilities For Customer Support Specialist, Dubai, UAE Resume
- Develop and maintain professional oral and written communication skills
- Work independently and manage your own time effectively
- Technical skills and knowledge (software, network, IT)
- Work effectively with customers, vendors, peers, and management
- PCP course completion, or prior payroll experience
- Customer support experience or equivalent experience in an administrative or Sales Support role
8
Responsibilities For Key Customer Support Specialist Resume
- Computer skills - especially with PC's in Windows environment
- Spanish speaking and writing skills (supporting Latin America customers)
- Good statistic / analytical / reporting skill
- Effectively summarizes research findings and recommends course of action to colleagues and supervisors
- Excellent communication and Project Management skill
9
Responsibilities For T&E Customer Support Specialist Resume
- Negotiation and or customer retention skills
- Exceptional interpersonal and verbal/written communication skills
- Interact effectively w/ all personnel & outside clients
- Very good knowledge and experience with workstation configurations and hardware - all technical aspects
- Professional technical support or post-production experience and good knowledge of technical issues within such an environment
- Advanced judgement and negotiation skills
- Work independently with minimal supervision, and collaborate effectively with a remote team
- Great organization skills, team oriented
- Effectively present information and respond to questions customers and the general public
10
Responsibilities For Customer Support Specialist With French Resume
- Demonstrated Microsoft Word and Excel experience required
- Experience and demonstrated ability in customer service, telephone communications or inbound call center
- Good time management in order to prioritize and co-ordinate the varied tasks which they work on
- Demonstrable experience using and supporting SCCM for deployments and setting task sequencing
- Experience processing and/or testing specimens in an anatomic laboratory setting
- Customer-facing experience with global customer exposure in a support, proctoring, or remote quality monitoring role
- Takes ownership of customer issues while empathizing and prioritizing the customer’s needs
- Find and communicate accurate solutions to issues reported by end users while using products through analytical talent and strong troubleshooting abilities
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