Customer Care Support Resume Sample
Jimmie Maggio
117 Harvey Way,
Dallas,
TX
+1 (555) 458 3112
Work Experience
Customer Care Support Specialist
04/2018
-
PRESENT
San Francisco, CA
- Analyze problems using diagnostic tools to identify problem area(s) and recommend corrective action
- Develop and maintain positive customer relations and coordinates with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner
- Excellent oral and written French and French presentation skills
- Handle customer technical questions and concerns via live web-based chat
- Employee Referral plans! Invite your friends and family to apply. Earn up to $825 per referral hired
- Enthusiastic about community, customer service, and spreading love and kindness
- Endless patience and a positive attitude with the ability to turn a negative into a positive
- Competitive by nature; thrives off the success of a team
Customer Care Support
11/2012
-
02/2018
New York, NY
- Actively create/modify knowledge database and review FAQ’s
- In customer care or a related capacity
- Olid experience in leading team, experience in air express industry is an advantage
- Strong analytical skills, problem solving skills and communication skill
- Customer-oriented and able to deal with all levels
- Self-motivated, a good team player and able to work under pressure
- Issuance of Return Material Authorization (RMA) into customer service database
- Interface with Domestic Reps, International Distributors and Regional Managers regarding
- Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision
Bonus Customer Care Assistant Technical Support
03/2010
-
08/2012
Houston, TX
- Exceptional written communication skills with keen attention to detail
- Willing to work one weekend shift per month and holidays
- Excellent written and oral communications skills in 2 languages: English and French / German / Italian / Norway / Swedish / Danish
- Outlook and MS Office
- According to the database parameters and the guidelines defined within the respective Standard Operating Procedures (SOP’s)
- Proven ability to meet established (KPI’s) Key Performance Indicators
- Strong technical aptitude. Computer skills, use of dual screens, and keyboard proficient, with proficiency in Microsoft Office Word, Outlook, Internet and other software’s required
- Training January 16, 2017
- Answer incoming telephone calls, e-mails, web based tickets and prioritizing customer’s support needs
Education
North Carolina State University
2006 - 2010
Bachelor's Degree in Geoscience
Professional Skills
- Excellent communication (strong interpersonal) skills with (external) customers and internal partners
- Excellent oral and written English and and second European language (preferably French) communication and presentation skills
- Excellent oral and written English and second European language (preferably German) communication and presentation skills
- Excellent oral and written English and second European language communication and presentation skills
- Outstanding customer centric writing skills
- Working experience with proven ability in a customer-facing role to work with dedicated customers on project and senior management level
- Analytical thinking / troubleshooting skills
How to write Customer Care Support Resume
Customer Care Support role is responsible for english, presentation, analytical, credit, technical, troubleshooting, french, retail, training, database.
To write great resume for customer care support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Care Support Resume
The section contact information is important in your customer care support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Care Support Resume
The section work experience is an essential part of your customer care support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer care support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer care support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Care Support resume experience can include:
- Technical support resolution skills, such as previous experience at an electronic retailer, local tech shop or internet service provider
- Maintaining positive, consistent, and effective communication with all members of customer care, sales team and staff
- Prioritize multiple activities; phone, email, document filing and system transactions
- Experience with medical imaging equipment
- Experience diagnosing issues with electronic/medical equipment potentially related to hardware failure, software complications, or user error
- Experience with service/calibration of medical/radiation monitoring devices
Education on a Customer Care Support Resume
Make sure to make education a priority on your customer care support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer care support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Care Support Resume
When listing skills on your customer care support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer care support skills:
- Working experience with proven ability in a customer-facing role to work with dedicated customers on project and senior management level
- Technical and analytical skills working with network systems
- Able to communicate effectively with internal and external parties
- Team spirit, flexibility, independence and organizational skills
- Experience/Understanding of Lean concepts and root cause/countermeasure problem solving
- Strong customer service focus and problem-solving ability required
List of Typical Experience For a Customer Care Support Resume
1
Experience For Bonus Customer Care Assistant Technical Support Resume
- Previous experience in call center, customer service or technical help desk environment
- Demonstrated ability to learn, retain and communicate medical information and provide details resolutions to customers inquires
- Customer service and contact center experience required
- Strong computer and keyboard ability
- Experience in a support desk environment
- Provide phone coverage and incoming call support while exhibiting a professional manner
- Maintain customer specific data; includes acquisition pricing, blanket purchase orders, client part numbers and customer profile settings
- Accurate setup of accounts by ensuring proper paperwork is received and provided to the appropriate internal departments
- Develop extensive knowledge of Vivint’s varied product line and installation processes
2
Experience For AA Customer Care Support Engineer Resume
- Educate customers on the use of Vivint’s systems and products
- Accurately record customer’s technical issues
- Navigate through computer programs with ease
- Develop extensive knowledge of Vivint Smart Home's varied product line and installation processes
- Perform monitoring process of achievement of each unit of Customer Care (Walk-In, Call Center, Correspondence, Complaint Handling, Outbound, CMT) in order to reach the target that has been determined
- Provide consolidated reports and analysis of the results of Customer Care performance unit performance over a period of time
- Ensure that all reports and performance analysis are available on time, updated and presented accurately
- Prepare reports on achievements of units in Customer Care for Management and other related parties in accordance with regular or ad hoc matrix reports such as IT Ops Report, Ops Com Report, Reports to Banks, etc
3
Experience For Customer Care Tech Support Resume
- Provide feedback and recommendation to each business unit in order to reach the target units / individuals that have been set
- Helps provide reports from the system through download tools for work unit purposes
- Confirm Leaves are coded correctly and work with Leave Coordinator to ensure leave balances are accurate and data is tracked correctly
- Provide “troubleshooting” assistance to employees and supervisors regarding coding of hours worked, leave taken and submission of timekeeping data, ensuring all policies and guidelines are met
- Validate entitlement balances are accurate between Empower and MyTime Works with WFM to ensure accurate entitlement balances are used when processing vacation bidding
- Trains new supervisors and leads on the time reporting process
4
Experience For Customer Care Support Specialist Resume
- Maintains default schedules; permanent and temporary schedule changes
- Serve as liaison between Call Center Supervisors and HR Payroll Support
- Report technical problems with MyTime
- Work flexible work schedule and OT, with minimal notice, based on business need required
- Provide technical support to Surface commercial and consumer customers via phone and email
- Be the voice of the agent and customer through participation in monitoring and engagement sessions with Leadership and Engineering teams to provide deep insights into the end-to-end experience for Surface customers, and the processes and tools used to provide support
5
Experience For Returns & Post Sales Support Customer Care Agent Resume
- Create documentation as necessary (for issues, product defect and how-to articles, or general purposes such as process and documentation for the future, etc.) on areas we find that cause agent or customer dissatisfaction
- Communicate any broken processes for both customer support experiences and agents' ability to support their customers
- Provide input into cross-technology analysis for issue identification and resolution
- Recover dissatisfied customer situation
- Assistance, customer communication and follow-up of
6
Experience For Customer Care Support Spec Resume
- Open and scan department mail
- Code mail by correspondence type and route to the appropriate department within the business unit
- Screen mail to detect fraudulent activity
- Read from a script and interpret documents
- Stable and consistency work history required
- Understand key elements of the customer’s environment
- Provide expertise with respect to the customer’s use of the SAP S/4HANA Cloud solution
- Ensure timeliness and accuracy in the management of customer purchase order application and storage
- Reconcile data, update documents and communicate to appropriate parties in a timely manner
7
Experience For Customer Care, Support Resume
- Support key programs and/or processes that drive efficiencies, as assigned
- Coverage for Customer Care Analysts, as required
- Other related projects, as assigned
- Leads the e2e restoration activities
- Reports the incident progress throughout the case lifecycle
- Maintain a high level of client care for IHS Markit clients
- Troubleshoot client issues to determine root cause and enter issues into a client care CRM application
8
Experience For Customer Care Product Support Manager Resume
- Provide detailed information for “critical” issues to escalation teams
- Create knowledge base articles for our online client portal
- Track progress of promises made to both in- and external customers
- Manage expectations of stakeholders
- Possibilities of trainings and development
- Research includes open communication between the courts and plaintiff and provide suitable settlement/closure when possible
- Work in partnership with the legal department as needed to resolve customer complaints and provide appropriate closure
9
Experience For SAP Global Enterprise Support & Preferred Care Delivery Customer Success Manager Resume
- Assist in the design, development, and execution of a robust customer engagement and retention/loyalty program
- Quickly learn new software and interfaces
- Able to explain complex workflow analysis with clients in a straight forward and organized manner
- Manage a community where customers can go for assistance with their Harmony products
- Respond to customer inquiries in community forums
- Respond to customers that reach out via email
10
Experience For Customer Care Support Manager Resume
- Collaborate with broader Customer Care team
- Understand and articulate trends in field issues
- Identify and escalate abnormal field issues
- Provide customer feedback and product health to greater business groups
- Strong general IT skills including any of the following; network systems, operating systems, browser and connectivity, web navigation and basic computer workings
- Process specialty correspondence
- Highly motivated team
List of Typical Skills For a Customer Care Support Resume
1
Skills For Bonus Customer Care Assistant Technical Support Resume
- Demonstrated ability to perform during stress and change
- Validate all hours reported on the timesheet; including additional hours and late arrivals
- Validate accounting is charged correctly Check to see that all timesheets are submitted by the specialist
- Demonstrated ability to analyze and resolve customer issues
- Commercial work experience is an advantage
- Competitive salary and equity, based on experience
- Proven ability to meet established (KPI’s) Key Performance Indicators essential function of the position
- Helping the work unit to follow up findings or errors that occur in the application system to the parties concerned
2
Skills For AA Customer Care Support Engineer Resume
- Liaising closely with internal departments to make certain of a smooth flow of information and product
- Appealing compensation & benefits package
- Monitoring the quality of infrastructure & applications related to Customer Care in order to keep operating properly
- Provide a personal level of service, giving customer the feeling of being valued
- Knowledge of Windows operating systems, networking and internet functionality required
- Maintain accounting in the Task Maintenance Accounting Tool
- Responsible for activating prescription discount cards, trouble shooting, and triage calls to find the best resolution for the customer inquiries or complaints
3
Skills For Customer Care Tech Support Resume
- Paid training with uninterrupted training required for the first 90 days
- Interfaces with interdepartmental personnel in solving day to day issues and collects information that aids in decision making
- Medicare or Medicaid billing
- Support the team in the achievement of maintaining department KPI’s
- Participate in and actively promote the company’s CIP (continuous improvement program) looking for ways to continually improve the way we work
- Coordinate service areas across all areas and lines of business according to established service standards
- Healthy and exciting lunches and snacks offered daily
4
Skills For Customer Care Support Specialist Resume
- Opportunities for career growth and training
- Pro-actively suggest best practices for efficient and customer-centred ways of working
- Works on EMC Front End/Backend according to task assigned
- Maintain healthy relationships with sustaining engineers, product management and development
- Use Vivint’s Knowledge Management System to troubleshoot varying degrees of technical support problems for customers
- Answer customer’s billing questions/concerns
- Use Vivint Smart Home Knowledge Management System to troubleshoot varying degrees of technical support problems for customers
- Commit to four weeks of training at one of the Vivint facilities (Cedar City)
5
Skills For Returns & Post Sales Support Customer Care Agent Resume
- Supports training of new hires
- Maintains default accounting and updates as needed
- Facilitate case escalations, including internal escalation requests
- Support of local Sales and Marketing in the Dutch team
- Navigate the scanning system and applications
- Perform limited maintenance on the scanning system
6
Skills For Customer Care Support Spec Resume
- Conduct non-serious AE investigation(s) ensuring appropriate information is gathered and follow-up with the reporter per FDA regulations as required
- Responsible for meeting QA-Quality Assurance standards
- Accept and implement coaching and feedback in order to achieve individual and team performance goals
- Certification assessments at end of training required
- BS/BA in computer science, Information Systems or a related technical field or equivalent industry expertise
- Physically perform general office requirement
7
Skills For Customer Care, Support Resume
- Investigate new/unknown/existing technical problems with supported products. Attempt to understand and reproduce reported issues to properly diagnose them and find
- Document all customer issues clearly and thoroughly in the Customer Relation Management Support database
- Document steps for each request and communicate the progress to customers via frequent and regular status updates per our Service Level Agreement and support
- Deliver: Reach out for business outcomes (IT and LoB) at our customers, increase the value customers get out of their maintenance/subscription agreement and continuously improve the delivery efficiency (scalability) to extend our reach
- Coordinate with both the users and supporters of the infrastructure & applications in terms of monitoring and maintenance
- Perform maintenance and schedule of checks on infrastructure & applications periodically and recorded
- Ensure all problems in infrastructure & applications can be completed within the time set and agreed
- Coordinate with related parties (CRE) related to the workplace optimization process
- Coordinate with Customer Care business unit to prepare Customer Care Business Unit Recovery Program (BUCP)
8
Skills For Customer Care Product Support Manager Resume
- Ensure applications and infrastructure in the DR (Disaster Recovery) site are normal and coordinate with the DR coordinator as well as the Local IT / GIS team
- Helps to maintain CRM - KM (Knowledge Management)
- Perform regular checks and updates for aspects related to the service
- Helps to prepare Customer Care infrastructure and supporters such as Wall Board (PC, TV, data port and default report)
- Identify new business opportunities, define and quote product and equipment from customers’ requests
- Deal with critical time sensitive activities
9
Skills For SAP Global Enterprise Support & Preferred Care Delivery Customer Success Manager Resume
- Knowledge of DuPont N&H systems linked to SAP, Vendavo, Service Cloud and SF.com
- Technical knowledge of home entertainment systems and how devices work with each other
- Knowledge of home WiFi, mobile devices (iOS and Android), desktop computers (Windows and Macs)
- Work well within team and independent settings
- Knowledge on specific home entertainment devices such as Amazon Fire TV, Amazon Echo, Google Assistant, Apple TV
- Fully sponsored health, dental and vision plans
- A 13” MacBook Air
- Work alongside world-class talent
10
Skills For Customer Care Support Manager Resume
- Flexible Vacation / Paid Time Off Policy
- Fun company happy hours, parties, and offsite events
- Provide assistance to the Executive Escalations team lead by prioritizing and reassigning the work based on the escalation criteria specified by the organization and providing guidance / immediate feedback for continuous improvement
- Professional voice, appearance and interpersonal skills for effective communication with customers
- Previous experience either in Customer Care or relevant technical support / information-related role
- Work with supervisors to ensure timesheets are approved prior to the payroll deadline
- Corrections to prior week’s timesheets for dates >45 days
- Deliver high-quality customer and partner experience through timely response and resolution
- Identify opportunities to provide a better customer experience
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