Customer Support Agent Resume Sample
Abigail Schuster
99776 Shields Avenue,
Phoenix,
AZ
+1 (555) 679 9954
Work Experience
Customer Support Agent
10/2017
-
PRESENT
San Francisco, CA
- Assist Independent Presenters and Customers in a friendly and professional manner, via email and chat, in the following areas
- Core benefits including: full medical, dental, vision, matching 401K and the opportunity to work with a global leader
- Review and update customer’s booking details, and provide them with event information using the PCI system
- Use automated information systems to analyze the customer’s situation
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
- High level of ownership and willingness to take on and overcome challenging customer issues
- Attention to detail - Takes action to improve work process, committed to high standards, naturally explores root cause of problems, ability to read between lines, knows when single focus is needed
- Continuous Learning - Seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
- Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; uses reason even when dealing with emotional topics
Multi Lingual Frontline Customer Support Agent Hospitality
02/2015
-
06/2017
San Francisco, CA
- Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments
- Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods
- Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts
- Impact & Influence - Achieves win-win outcomes
- Diversity - Shows respect and sensitivity for cultural differences
- Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values
- Consultative Selling - Qualifies potential customers; builds rapport and establishes trust; asks questions to discover client business needs; applies product and market knowledge effectively; presents solutions that meet customer objectives; manages and documents sales process
- Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals
- Sales Skills - Achieves sales goals; overcomes objections with persuasion and persistence; initiates new contacts; maintains customer satisfaction; maintains records and promptly submits information
Temp Customer Support Agent
08/2011
-
12/2014
Philadelphia, PA
- Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions
- Manage multiple computer-based systems while providing live support to customers
- Perform root cause analysis and determine appropriate course of action
- Well-versed in the subtleties of chat/email/phone etiquette
- Attention to detail in written communication with customers
- To comply with the Company’s information security policy and the Company’s ISMS at all times
- Exceed our customers’ expectations by providing world class customer service
Education
National American University - Rapid City
2007 - 2011
School's Degree in Information Technology
Professional Skills
- Excellent spoken and written Dutch language skills are essential to ensure a positive customer experience (CEFR grade C1 or C2)
- Strong organizational and analytical skills, with the ability to prioritize tasks and manage time efficiently
- Excellent oral and written communication, problem solving and interpersonal skills; courteous and clear telephone voice
- Strong data entry/typing skills
- Excellent spoken and written English AND great listening skills
- Web-savvy individuals with excellent verbal and written communication skills
- Excellent organisation skills and time management capabilities
How to write Customer Support Agent Resume
Customer Support Agent role is responsible for microsoft, software, training, computer, english, excel, typing, languages, customer, finance.
To write great resume for customer support agent job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Support Agent Resume
The section contact information is important in your customer support agent resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Support Agent Resume
The section work experience is an essential part of your customer support agent resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer support agent responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer support agent position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Support Agent resume experience can include:
- Strong organizational and time management skills while juggling multiple priorities
- Strong telephone skills with ability to speak clearly and enunciate correctly
- Astute listening skills and ability to build rapport, even with the most difficult customer
- Basic computer skills including email and Microsoft Office
- Exceptional grammar and typing accuracy skills
- Demonstrates integrity and strong work ethic
Education on a Customer Support Agent Resume
Make sure to make education a priority on your customer support agent resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer support agent experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Support Agent Resume
When listing skills on your customer support agent resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer support agent skills:
- Good typing and general IT skills
- Strong technical ability- ability to troubleshoot effectively in a technical/PC/Gamer support environment
- Demonstrated experience in navigating complex problems and situations whilst being resourceful
- Proficient reading comprehension and writing skills
- Expert computer skills using Microsoft Office applications including Word and Excel and web information sources
- Eloquent writing skills and the ability to handle our most important players
List of Typical Experience For a Customer Support Agent Resume
1
Experience For Rebate Processing & Customer Support Agent Resume
- Effectively and persuasively communicate with consumers as well as coworkers via phone, fax, email, and mail. Establish a positive rapport with each consumer
- Look for opportunities to improve the customer experience by sharing consumer feedback and recommendations to internal Production & Business teams
- Strong ability to quickly learn and understand FCRA and Clarity Services Inc. policy as well as consumer interaction standard operating procedures
- Experience with CRM systems, JDE, SAP, SCDB, and databases as appropriate based on Channel of Trade
- Process Return Goods Authorization (RGA)with orientation to detail to inform department management of potential high risk issues
- Approx 1 year’s experience in Customer Service, sales or similar is required
- Develop and maintain excellent relationships with internal and external customers through telephone and written communications
- Fulfilling work satisfying customer expectations in a way that also complies with best practices
2
Experience For Multi Lingual Frontline Customer Support Agent Hospitality Resume
- Demonstrating empathy by understanding customer concern
- Maintaining high customer satisfaction ratings and adhering to service level agreements
- Implementing coaching and feedback in order to achieve individual and team performance goals
- Gathering information, researches/resolves inquiries and logs customer calls
- Navigating through multiple computer applications with speed and accuracy
3
Experience For Customer Support Agent English Resume
- Follow supports workflows including working with other Fairfax support teams
- A belief in helping small businesses grow across the United States
- Plays an active role in promoting teamwork, ownership, premier customer service and quality within the organization
- Knowledge and ability to promote all Clean Harbors services while taking customer orders
- Comfortable working in a team orientated environment
4
Experience For Temp Customer Support Agent Resume
- Research, resolve and issue product returns according to policy
- Participate in all product knowledge, sales and systems training as provided
- Process telephone bookings on various ticketing systems
- Attend training, meetings, briefings and work related events as required
- Ensure cross function liaison and handle required billing adjustments
- Identify query root cause and, ensure billing accuracy upon receipt of queries
- Facilitate AR collection and minimise disputed amounts and ageing for aged debt positions
- Organized, detail-oriented, and the ability to multi-task in a dynamic, extremely fast-paced and ever-changing environment
5
Experience For Swedish / Finnish Customer Support Agent Resume
- Passionate about gaming
- Agile learning ability
- Reports his/her activities and issues to the Customer Support Manager
- Flexibility and adaptation to an international context
- Smart, honest, patient, and a great communicator
- Gather customer’s information, verifies key aspects and then determines a timely resolution
6
Experience For TSS Customer Support Agent With Dutch Resume
- Proper phone etiquette at all times
- Multi task work assignments
- Work flexible hours based on business requirements
- Serve as main point of contact between sales, customers, and third party service provider and functions as a subject matter expert for customer data management processes and procedures
- Generate reports and responds to inquiries regarding data as requested
- Coordinate the set-up of customers’ records requests in appropriate systems (JDE, SAP and SCDB)
- Determine data requirements and needed inputs, process and outputs
7
Experience For GPM Customer Support Agent With Fluent German Resume
- Maintain team job status log-review, data entry, update and provides report of action items
- Foster partnerships with all departments
- Ensure that all internal client requests are handled in a timely manner
- Ensure all information is captured accurately in documents
- Maintain team process documentation
8
Experience For Customer Support Agent ADC Resume
- Proficient in Microsoft Office (Outlook, Word, Power Point)
- Receive incoming calls, investigate issues and respond to customer inquiries related to medical equipment, including parts information; pricing; quotes for repair or exchange; base or extended warranty coverage; availability; replacements/substitutes and expediting shipments
- Provide first level product-specific support
- Redirect complex technical issues to appropriate company resource (Technicians, Field Service Representatives, nurses or other appropriate person/department)
- Process parts, service and asset related orders, in accordance with organizational guidelines
- Manage government programs with regards to home patients including: inquiries/requests; repairs; exchange units; warranties and weekly inventory replenishment to nurses’ sites
9
Experience For Cisco Frontline Customer Support Agent Resume
- Uphold highest level of support service including thorough understanding of procedures and processes
- Contribute to the update and maintenance of work instructions and procedures, as required
- Work with Service Repair Center to manage customer’s demand from the Asset Pool
- Support Product Managers with evaluation process, demos and clinical trial (shipment and return management)
- Record customer details accurately and concisely
- Accurately record your hours worked and follow your break and lunch allocations as required
- Customer service background whether face to face or on the phones
- Computer literate with knowledge of Microsoft word and excel
- The ability to meet targets and deadlines in a busy, fast paced, dynamic environment
10
Experience For Customer Support Agent Remote Resume
- Hit probation standard targets then continue to achieve targets after probation
- Process inbound calls, email, fax, and live chats professionally and efficiently utilizing call center etiquette and technology. Inform customers of new products, price increases, policy changes, route information and sell additional products or promotions. Utilize on-line reference materials in order to assure consistent, accurate messaging
- Process Return Goods Authorization (RGA) with attention to detail to inform department management of potential high risk issues
- Gather additional information from consumers when correspondence or identity verification is incomplete. Research internet information resources to confirm contact information
- Document voicemail, letters, faxes, and calls received from consumers. Enter results of consumer communications into electronic storage mediums
- Handle confidential and highly sensitive information in accordance with federal regulations
- Exercise good judgment to determine appropriate course of action consistent with Federal Credit Reporting Act (FCRA) and company policy and procedures, Customize letters, fax transmissions, and email correspondence directed to specific consumers
- Providing initial triage technical support (basic technical issues); answering support queries via phone or incidents in a timely efficient manner
List of Typical Skills For a Customer Support Agent Resume
1
Skills For Rebate Processing & Customer Support Agent Resume
- Japanese language skills – business level written and verbal
- Fluency in Italian language - both written and verbal skills
- Fluency in English language - both written and verbal skills
- Accurate data entry/keyboard skills in a fast pace environment
- Time management and organization skills
- Ensuring excellent customer satisfaction and driving issues’ resolution
- Manage the call volume by taking responsibility of answering incoming calls as a top priority, including adhering to telephone schedule
- Handle the call volume by taking responsibility of answering incoming calls as a top priority, including adhering to telephone schedule
- Skilled in identifying and documenting reproduction steps for potential game bugs
2
Skills For Multi Lingual Frontline Customer Support Agent Hospitality Resume
- Have relevant experience managing and growing social communities
- Experience providing Business to Business Support services with emphasis on online advertising sector or social media
- Proven ability to maintain a professional demeanor and customer focus in when handling complex user issues
- Experience working in a web based service and technology environment where web based support programs and tools were a key component to service delivery
- The passion for doing a good job for our Customers
- Demonstrate basic knowledge of Wi-Fi Networks, Wi-Fi routers and connecting Wi-Fi-enabled devices to Wi-Fi networks
3
Skills For Customer Support Agent English Resume
- Experience in providing world class customer service in a startup environment
- Experience working with Zendesk and Office Suite
- Thrive in a fast paced startup environment with shifting priorities
- Consistently look for opportunities to improve the customer experience by sharing consumer feedback and recommendations to internal Production & Business teams
- Demonstrate proficiency in typing, grammar and internal/external communication tools
- Strong working knowledge of EFI Pace, preferably as an MIS administrator
4
Skills For Temp Customer Support Agent Resume
- 2/3 years of experience as commercial assistant or similar would be appreciated
- Strong technical expertise. Connected World Services Technical experts do it faster, better and more accurately than anyone else
- Able to prioritise, organise and work well within a team
- A strong work ethic with the ability to adapt to the demands and requirements of the business
- Provide exceptional customer experience as measured through customer surveys and internal SLAs
- Previous experience in customer service, account management, client oriented or relationship management roles
- Experience in customer service or a call center environment
- Vet Tech / clinic experience
5
Skills For Swedish / Finnish Customer Support Agent Resume
- Computer literate with experience with Microsoft products (Outlook, Word and Excel)
- Excellent computer proficiency (MS Office – Word, Excel, and Outlook)
- Previous experience with cosmetics or MLM company
- Excellent verbal and written communication proficiency with high attention to detail
- Willing to accept coaching, feedback and direction, which follows the Hill’s company philosophy of providing continuous feedback (Coaching and Feedback)
- Providing solutions to existing customer queries, updating any of their details
- Recording call reasons using the call disposition tool
- Buying and enabling subscriptions
6
Skills For TSS Customer Support Agent With Dutch Resume
- Taking in charge customer’s satisfaction and loyalty
- Delivering proposals for improvement to increase customer’s satisfaction and the quality of our services
- Delivering world class customer service to our fans via telephone and email consistently
- Escalating with internal or external support resources and Subject Mater Expert when necessary
- Patient, and willing to help others in solving problems while maintaining a positive attitude
- Manage program mailing lists, from ordering to reporting
- Manage email, telephone and on-line inquiries and logging such into the appropriate CRM system, routing and escalating them as appropriate to the various teams
- Schedule flexibility, including evening and weekend shifts
7
Skills For GPM Customer Support Agent With Fluent German Resume
- Assist customers with downloading software and pairing their Phyn device to their home network
- Focus in a dynamic work environment and thrive while responding to evolving product inquiries
- Achieve successful outcomes in handling challenging situations and customers
- Comfortable navigating multiple systems and getting up to speed very quickly with all of our online tools
- Process recurring customer billing
8
Skills For Customer Support Agent ADC Resume
- Accurately entering data into the CRM system following established guidelines in order to meet or exceed standard Key Performance Indicators
- Research and resolve customer concerns by utilizing business judgment to achieve customer satisfaction while maintaining confidentiality of all data
- Accurately entering data into the CRM system following established guidelines to meet or exceed standard Key Performance Indicators
- Passionate about gaming in general
- Work remotely during certain hours and shifts
- International company culture encouraging open communication
- A desire to do well and progress in ever changing fast paced environment
9
Skills For Cisco Frontline Customer Support Agent Resume
- Enter customer interactions into our CRM database for tracking purposes
- Enter detailed software bugs into our bug tracking system for our development teams to address
- Proficient in troubleshooting technical issues
- Show flexibility to work shifts as needed with an understanding for the demands of the business and our consumers
- And of course, be willing to be part of this team that wants to conquer the world!
10
Skills For Customer Support Agent Remote Resume
- Familiarity with desk.com or similar case handling programs
- Passionate about providing high quality customer support
- Flexible and quick learners, able to adapt to continuously evolving client needs and product updates
- Able and willing to work overtime based on business needs
- Support all consumer contacts in the specified native language; using webmail & phone primarily
- Perform initial triage of customer cases with documented solutions and/or workarounds; answering
List of Typical Responsibilities For a Customer Support Agent Resume
1
Responsibilities For Rebate Processing & Customer Support Agent Resume
- Strong interpersonal skills with a high ability to build relationships internally and externally with clients and consumers
- Sense of achievement providing excellent customer service in an inbound customer contact environment
- Research and resolve customer concerns by utilizing business discernment to achieve customer happiness while we maintain discretion of all data
- Support customers on all transactional issue through email, chat and phone, while leading the business in the highest quality of customer service
- Provide rapid assistance to our customers while still maintaining the quality that StubHub expects
- Comfortable to work in multi-cultural setting environment
- Log detailed reports documenting customer problems and other related situations
- Maintain a complete and thoroughly documented claim file
- Review finance and insurance documents and determine if documents are legible and complete
2
Responsibilities For Multi Lingual Frontline Customer Support Agent Hospitality Resume
- Act as a Language Triage Agent when customers do not have the ability to speak English or German. Act as an intermediary and help where necessary with other Teams to provide optimal communication flow between the customer and the technical engineer
- The ability to communicate effectively yet friendly with clients and internal stake holders at all levels
- The ability to ask clear and precise incident related technical questions to the customer to obtain the exact details of the incident
- Work in a multilingual, multicultural and dynamic environment
- Willing to accept mentoring, feedback and direction, which follows the Hill’s company philosophy of providing continuous feedback (Mentorship and Feedback)
- Inbound, warm telephone sales
3
Responsibilities For Customer Support Agent English Resume
- General access and My Account issues
- Document voicemails, letters, faxes, and calls received from consumers. Enter results of consumer communications into electronic storage mediums
- Exercise good judgment to determine appropriate course of action consistent with Federal Credit Reporting Act (FCRA) and company policy and proceduresCustomize letters, fax transmissions, and email correspondence directed to specific consumers
- Create relationships with sellers based on a passion to deliver a best-in-class service and a connection to the business of sports, music and entertainment
- Understand the systems used to support sellers (Business Objects, Internal/external tools, etc.)
- Able to identify problems before they come large scale issues
- Exceed team metrics on a daily basis
- Develop and maintain knowledge of StubHub organizations and their functions in order to solve problems for customers or escalate issues to the appropriate department(s)/group(s)
- Develop and maintain a detailed knowledge of StubHub’s products and services
4
Responsibilities For Temp Customer Support Agent Resume
- Availability to work: 05:30-14:30 Mon-Fri
- Actively manage case volume and follow through with customer issues
- Maintain accurate data within the CRM system
- Fluency in written and spoken Norwegian and English
- Customer Focus- at least 6 months in either an office based or customer facing environment and the ability to function in multiple telephone and email queues covering several product lines
5
Responsibilities For Swedish / Finnish Customer Support Agent Resume
- Prior experience in a Customer HUB or 1st Level Support function for an Enterprise Application Software or SaaS environment is highly desired
- Customer Support Agent jobs are entry level and do not require any previous experience
- Consistently provide solutions to our consumers and deliver an exceptional customer experience with every interaction
- To address respondent/panelists’ questions and general correspondence
- Process inbound calls, email, and live chats professionally and efficiently utilizing call center etiquette and technology. Inform customers of new products, price increases, policy changes, route information and sell additional products or promotions. Utilize on-line reference materials in order to assure consistent, accurate messaging
- To investigate and resolve customer accounts and billing issues
- Work overtime based on business needs
- High attention to detail and accuracy
6
Responsibilities For TSS Customer Support Agent With Dutch Resume
- Type at least 50 WPM with 90% accuracy
- Agents work at cubicles on desk chairs with two monitors. Chairs of different styles and supports of various types can be provided
- Sit at computer for six+ hours
- Use a computer monitor for six+ hours
- Intermediate level of French Knowledge
7
Responsibilities For GPM Customer Support Agent With Fluent German Resume
- Great judgement and ability to problem-solve both with peers and independently
- Dedication to continuous improvement and customer service excellence
- Support all consumer contacts in the specified native language; using webmail primarily , and potentially forums and social media in coordination with Community Managers
- To consistently provide solutions to our consumers and deliver an exceptional customer experience with every interaction
- Besides strong knowledge of English, fluent (verbal, written and spoken) Spanish is essential and French would be an advantage
- Ideally, with telephone sales experience
- Act with autonomy and creativity to delight and astound customers with knowledge and passion for our products,
8
Responsibilities For Customer Support Agent ADC Resume
- To support all consumer contacts in the specified native language; using webmail primarily, and potentially forums and social media in coordination with Community Managers
- To act with autonomy and creativity to delight and astound customers with knowledge and passion for our products
- To consistently look for opportunities to improve the customer experience by sharing consumer feedback and recommendations to internal Production & Business teams
- +31 534888000 and send your application to Rianne Schutte – HR Manager at rschutte@uei.com
- Self-driven and able to work with a minimal amount of supervision
- Accountable, dependable and punctual individuals
- Support all consumer contacts in the specified native language; using webmail & phone primarily , and potentially forums and social media in coordination with Community Managers
- Act with autonomy and creativity to delight and astound customers with knowledge and passion for our products
- Act as a Language Triage when customers do not have the ability to speak English (Spanish). Act as an intermediary (HUB) between the customer and backend English GRID
9
Responsibilities For Cisco Frontline Customer Support Agent Resume
- Act as a Language Triage Agent when customers do not have the ability to speak English (German). Act as an intermediary (HUB) between the customer and backend English GRID
- Act as a Language Triage function when customers do not have the ability to speak English (Italian/French). Act as an intermediary (HUB) between the customer and backend English GRID
- One Year of experience in a consumer call center
- Be flexible to handle multiple priorities and to work overtime as required
- 12 months’ customer service experience in any sector
- 6 months Call Centre based experience
- Support all consumer contacts in the specified native language using webmail & phone primarily
- In customer service or a call center environment
10
Responsibilities For Customer Support Agent Remote Resume
- Maintain an in-depth knowledge of Match’s products and services, account and billing processes, established policies and procedures, and quality standards. Work closely with internal and external teams as needed for full issue resolution
- Handle potentially sensitive issues without abandoning current Privacy and Terms of Use policies
- Efficiently resolve customer’s primary issue and also anticipate/address common downstream issues
- Move between a series of short term projects to test viability of new initiatives
- Reference technical product information to provide customer support
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