Customer Support Representative Resume Sample
Tatyana Rosenbaum
361 Skye Skyway,
Houston,
TX
+1 (555) 304 6720
Work Experience
Senior Customer Support Representative
06/2016
-
PRESENT
Detroit, MI
- Handle on-‐call work assignments and emergencies as required by rotating evening,
- Career Gap Analysis
- Experience with system administration of Windows servers and client laptops, including installation, configuration, backup management, hardware or software troubleshooting, and the deployment and replication of applications or databases
- Work in a highly dynamic, fast–paced environment with aggressive project time–lines and continual client delivery
- Knowledge of the SCORM standard for Web–based courseware delivery
- Quickly grasp new concepts and comprehend the intent of a clients’ needs and help shape and form the solution by leveraging team capabilities
- Language: Fluent in German with excellent Spoken and business written skills. English or Spanish with a C1 level
Customer Support Representative
02/2014
-
04/2016
Los Angeles, CA
- IT: High standard of computer literacy and keyboarding skills
- Quickly grasp new concepts and comprehend the intent of a client’s needs and help to shape and form the solution by leveraging team capabilities
- Experience with the specialized system administration of Windows servers and client laptops, including installation and configuration, backup management, hardware or software troubleshooting, and deploying and replicating applications or databases
- Enters/process new orders from customers through order entry systems, with emphasis on error-free order management. Enters/process changes and cancellations from customers through order entry systems using established business rules
- Maintains accurate and organized order files, order acknowledgments and customer contact
- Customer support experience
- Support Collection Sales Team on RTW, Accessories, and Retail market orders
- Act as a Liaison between Sales, Production, Logistics, Warehouse, and the Credit department to ensure
Global Customer Support Representative
08/2011
-
11/2013
Houston, TX
- Sell AAA products. Refers new insurance product sales to agents. Ensure that client’s needs are met
- Educate and assist Customers in the navigation process of ZOLL’s web store
- Processing order over the phone for the Technician
- Handling orders that have been escalated
- Working to find a resolution and researching inquires
- Entering orders into supply net and EMP
- Focus on providing solutions
- Ensure Quality by following Client call / system processes
- Handle requests from customers in a professional manner and ensure issues are resolved promptly and thoroughly
Education
Virginia International University
2006 - 2010
School's Degree in Business
Professional Skills
- Prioritizing and multitasking skills, as well as oral and written communication skills
- Prior experience in forecasting, leadership skills/experience
- Troubleshooting Skills, Multitasking, follow up skills, Ability to work under pressure
- Strong computer skills including data entry Experience with Excel and Outlook
- Good time management, organizational skills including both good written and verbal communication skills
- 2,Customer service skills, data analytical and problem solving skills
- Demonstrates strong customer service, communication and problem-solving skills
How to write Customer Support Representative Resume
Customer Support Representative role is responsible for customer, computer, english, interpersonal, analytical, microsoft, organizational, basic, technical, telephone.
To write great resume for customer support representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Customer Support Representative Resume
The section contact information is important in your customer support representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Customer Support Representative Resume
The section work experience is an essential part of your customer support representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous customer support representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular customer support representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Customer Support Representative resume experience can include:
- Gather Customer information thoroughly and efficiently, educate the customer and Brand Partner as needed to assist them with one call resolution and document interactions through contact tracking
- Proven ability to effectively manage multiple priorities and effectively utilize resources to deliver high quality results within tight deadlines
- Good problem solving skills and time management skills
- Excellent attention to detail and data accuracy with strong and constructive problem solving skills
- Analytical and problem solving skills - Excel skills - sum formulas required, V-lookups would be great but not required
- Fluent language skills in Portuguese and English; outstanding written and verbal communication skills
Education on a Customer Support Representative Resume
Make sure to make education a priority on your customer support representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your customer support representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Customer Support Representative Resume
When listing skills on your customer support representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical customer support representative skills:
- Demonstrate effective communication skills including the ability to read, write and communicate orally, and listen effectively to customer needs
- Strong organizational skills and demonstrated effective time management
- Excellent interpersonal skills and demonstrable customer focus. Ability to effectively interface with customers at all levels of technical capability
- Excellent communication skills with the ability to communicate effectively via telephone and email
- Customer service skills,data analytical and problem solving skills
- Proven strength in customer service care and support with excellent telephone skills reflecting a positive, professional, and customer quality organization
List of Typical Experience For a Customer Support Representative Resume
1
Experience For Technical Customer Support Representative Resume
- Demonstrates strong initiative and follow-through coordination skills
- Self-Motivational skills, innovative/Creative skills
- 7,Motivational skills, innovative/Creative skills
- Customer service experience-Strong communication skills (oral and written)
- Effectively communicate by telephone, presenting a positive and enjoyable experience for our customer
2
Experience For Senior Customer Support Representative Resume
- Demonstrate keyboarding skills
- Strong analytical skills; creative problem solver
- Language: Fluent in a Nordic Language with excellent spoken and business written skills. Proficient in English
- Language: Fluent in Italian with excellent spoken and business written skills. Proficient in English
- Language: Fluent in Spanish with excellent spoken and business written skills. Proficient in English
- Solid technical skills and understanding of machinery and shop floor terminology used by the team
3
Experience For Global Customer Support Representative Resume
- Strong work organization and planning skills
- Excellent written and oral communication skills in English and Finnish language are required
- Excellent written and oral communication skills in English and Swedish, Danish or Norwegian language are required
- Prioritize and organize effectively and plan work day
- Excellent phone manner andinterpersonal skills
4
Experience For Customer Support Representative France Resume
- Excellent written and oral communication skills in English and French are required
- 5,Strong Interpersonal & Leadership skills
- 6,strong communication skills (written and verbal)
- Strong communication skills(written and verbal)
- Excellent written and oral communication skills in English, Swedish would be considered a great advantage
- Effectively interact with users of all technical skill levels and backgrounds to answer questions
- Solid abilities in understanding, communicating, and working with user constituencies with articulate speech and outstanding telephone skills
5
Experience For Associate Customer Support Representative Resume
- Strong communciation skills, verbal and written
- Strong organizational ability and demonstrated time management with ability to prioritize
- Strong interpersonal skills and be able to function both as a team player as well as, at times, a team leader
- Excellent written and verbal communication skills, teamwork abilities
- Excellent customer-facing verbal and written communication skills
6
Experience For International Customer Support Representative Resume
- Good command of spoken and written skills of English and German language
- Language / Writing - Excellent communication (both verbal and written) skills required
- Good oral and written communication skills. Able to also speak Spanish
- Good key board skills >30 W.P.M. with accuracy
- Excellent command of spoken and written skills of French language
- Excellent command of spoken and written skills of both German and French language
7
Experience For Dutch Speaking IT Customer Support Representative Resume
- Excellent command of spoken and written skills of both Italian and French language
- Excellent command of spoken and written skills of both French and English language
- Understanding of basic domestic skills including cooking, cleaning, and laundry
- Amazing communication skills and ability to adapt to your audience
- Providing excellent customer service is top priority for us!
- Networking skills are a definite advantage
- Consulting experience with data center operations and experience in IT support
8
Experience For Naval Customer Support Representative, Mid Resume
- Attending seminars and classes as necessary to learn new sales skills, increase culvert and related resale products knowledge
- Critical thinking and analytical skills, with emphasis on identifying and resolving previously unknown and/or unreported problems
- Communication skills - listening, providing clear and concise information, using proper language and grammar
- Experience building and maintaining good customer relationships
- Answer high volume of incoming calls promptly using professional phone skills
- Provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within the DTAC/CCMS system
- Effectively documents customer, dealer, and/or company personnel interactions and issues relating to area of responsibility
- Customer service mind set, data analytical and problem solving skills
9
Experience For Cyber Source Customer Support Representative Resume
- Decision making, and organizational skills
- Experience troubleshooting Internet browsers (IE, Firefox, Chrome, Safari) and Mobile Device (iOS/Android) experience highly desirable
- Work effectively through email, quotes, and product recommendations
- Respond & follow-up with customers’ inquiries quickly and effectively
- Demonstrated ability to prioritize and complete tasks independently or as a team player and foster positive business relationships with all parties
10
Experience For Customer Support Representative, With French Resume
- Communicate professionally and effectively with clients and peers to ensure support issues are quickly and efficiently resolved
- Multi-task, and deliver results timely and effectively
- Understand customer needsquickly and react effectively
- Over 2 years of experience in Customer Service Position. Over 2 years of experience in back office environment
- Exceptional telephone, customer service and communication skills
List of Typical Skills For a Customer Support Representative Resume
1
Skills For Technical Customer Support Representative Resume
- Demonstrates excellent customer service skills (empathizes with customers, asks effective questions, seeks to satisfy)
- Capability to approach problems in a rational and analytical manner to ensure comprehensive and effective resolution Strong critical thinking skills
- Good effective interpersonal skills with the ability to maintain productive relationships with internal and external groups
- Excellent communication skills (both written and verbal) as well as a talent to develop good relationships with business customers
- Demonstrate strong initiative and follow-through coordination skills
2
Skills For Senior Customer Support Representative Resume
- Exceptional verbal and written communication skills with the ability to effectively multi-task in a fast paced environment
- Strong customer service skills (not necessarily call center experience)
- Exceptional verbal and written communication skills with the ability to effectively multi-task in a fast-paced environment
- Excellent computer skills and experience with MS Office product (Word, Excel, and Power Point)
- Demonstrate effective communication skills – both written and verbal
- Technical Skills and Knowledge Required: Computer Skills: Excel, MS Outlook, PowerPoint, MRP Systems (e.g., MFGPro, SIEBEL)
- Customer service skills and aptitude; analytical skills and detail-orientated
- Demonstrate analytical, troubleshooting and problem-solving skills
- Strong administrative, organizational and computer skills, and the ability to work at a fast pace providing customer support in order processing
3
Skills For Global Customer Support Representative Resume
- Good problem-solving skills--ability to provide remote troubleshooting
- Solid computer navigation & typing skills
- Strong computer and troubleshooting skills. support the business
- Demonstrated ability to set priorities and strong attention to detail in a rapidly changing environment
- Basic PC keyboarding skills, basic Microsoft Office experience (Outlook, Word, Excel)
- Excellent problem diagnosis and problem-solving skills
4
Skills For Customer Support Representative France Resume
- Excellent telephone skills for handling moderate to complex outbound calls
- Demonstrated ability to function effectively in a fast-paced team environment, while also having the ability to work independently and deliver results
- Strong computer skills including navigation between multiple windows simultaneously
- PC skills with a strong knowledge of Microsoft operating systems
- Good interpersonal communications skills and the ability to deal professionally with customers, in writing and over the phone
- Strong analytical, organization and problem-solving skills to identify solutions
- Multitask effectivelyStrong problem solving / technical ability
5
Skills For Associate Customer Support Representative Resume
- Strong planning, organizational, coordination, communication, and project management skills
- Demonstrates conflict resolution and problem-solving skills
- Competencies include strong written and oral communication skills, problem solving, and innovation
- Work in a team with strong interpersonal/communication skills
- Good telecommunications and customer service skills
- Excellent verbal and written English, other language skills desirable
6
Skills For International Customer Support Representative Resume
- Proven problem resolution and follow up skills essential
- Possess strong customer service skills and be able to work both independently and in a team environment
- Have excellent communication skills (written and spoken)
- Excellent verbal and written communication skills to accurately understand the customer's challenge and instruct them how to navigate the product to resolve
- Good organizational skills and the ability to complete multiple complex tasks and meet deadlines
- Demonstrated PC skills and multi-task oriented
- Strong computer skills; proficient in Microsoft Office Suite (Project, Word, Excel, PowerPoint. And Outlook.)
- Excellent proven technical customer support experience of at least 2 years in an international B2B environment
- Excellent verbal and written communication skills, with the ability to compose professional emails
7
Skills For Dutch Speaking IT Customer Support Representative Resume
- Excellent communication skills and ability to adapt/respond to different types of personalities
- Pay attention to detail with strong organizational skills
- Excellent verbal and written communication skills in English, Mandarin and Japanese
- Solid skills in Windows Office especially excel/ppt required
- Good Communication and written skills with an analytical mind is essential
- Strong computer skills (Microsoft Word and Microsoft Excel)
- Excellent verbal and written communication skills are required in English
- Strong Interpersonal and communication skills (both in English and Chinese, written and verbal)
- Excellent verbal communication skills and the ability to develop positive relationships with internal/external customers
8
Skills For Naval Customer Support Representative, Mid Resume
- To be organised and able to prioritise effectively
- Investigate and utilize strong analytical skills to help identify root cause and corrective actions
- Good verbal and written communication skills in both official languages (English & French)
- Strong interpersonal skills on the telephone and via e-mail
- Good communication skills. Proficient in both spoken & written English
- Customer Service skills and experience; technical background
9
Skills For Cyber Source Customer Support Representative Resume
- Effectively communicate concepts to individuals with a wide range of experience using computers and limited scientific understanding
- Excellent interpersonal, communication, writing, and problem solving skills
- Proven organizational and multi-tasking skills using dual monitors with an ability to adapt quickly in a fast-paced work environment
- Detail-oriented with excellent problem-solving and problem resolution skills
- Candidates with customer service backgrounds and strong computer skills are highly desired
- Handle multiple tasks at once and effectively prioritize to achieve goals and meet expectations
- Good Microsoft Office applications skills
- Excellent Soft Skills, empathy and willingness to own resolution on a customer request
10
Skills For Customer Support Representative, With French Resume
- Strong teamwork and collaboration skills that extend across cultural and ethnic backgrounds within a global settings
- Good IT skills is required
- Strong Interpersonal and communication skills (both in English and Japanese, written and verbal)
- Strong computer skills, proficiency in Microsoft Office
- Very good written and communication skills are required
- Excellent multi-line phone skills
- Good organizational and analytical skills, as well as an eye for detail
List of Typical Responsibilities For a Customer Support Representative Resume
1
Responsibilities For Technical Customer Support Representative Resume
- Work under own initiative, with good organizational and prioritization skills
- Excellent communication skills and excel in building positive relationships
- Proven ability to coordinate efforts across multiple departments to effectively resolve customer issues
- Proven ability to effectively exercise judgment and discretion with confidential and sensitive information
- Be a 1st class communicator with strong interpersonal, negotiation, and conflict resolution skills
- Computer skills in the following area: database, Windows Operating System, Microsoft SQL, and networking
- Demonstrated experience making sound customer related decisions and responding quickly to customer needs
- Effectively communicating changes to dispatch/warehouse regarding customer orders
2
Responsibilities For Senior Customer Support Representative Resume
- Uses analytical skills to understand clients' changing business issues and needs
- Ensures long term customer relationships by utilizing professional customer service skills
- Sort documents according to the priority outlined in the Document Type Priority List
- Computer skills are needed to log data, analysis of data and report writing
- Advanced skills using Microsoft Excel and Word
- Use analytical skills to resolve business issues
- Multi-task effectively in a matrix team, high attention to detail, and the ability to think critically. Ability to complete tasks on time
- Works collaboratively and effectively within a team of peers
- Basic Computer navigational skills
3
Responsibilities For Global Customer Support Representative Resume
- High multi-tasking skills
- Experience with warranties and returned goods procedures
- Ensure long term customer relationships by utilizing professional and pleasant customer service skills
- Six or more months of general business experience, preferably in a customer service or call center environment or the equivalent in related work experience
- Superior customer service, analytical and communication skills
- Display presentation skills
- Show data analysis skills
4
Responsibilities For Customer Support Representative France Resume
- At least two (2) years’ proven experience in customer support, preferably in technology or internet companies
- Negotiation and leverage skills, understand Japanese culture
- SQL Skills or knowledge of Database products (Oracle, DB2 etc…) would also be an advantage
- Type accurately and efficiently at a speed of at least 40 WPM. Proficient data entry skills
- Negotiation and leverage skills
- Effectively solve customer enquiries via email, phone, Twitter and chat
- Effectively solve customer inquiries via phone, email, Twitter and chat
- Effectively solve customer enquiries via phone, email, Twitter and chat
- Communication - Able to communicate effectively and professionally in both written and verbal forms
5
Responsibilities For Associate Customer Support Representative Resume
- Soft Skills - Able to engage customers verbally in a professional manner
- Solid proven track record in sales/order administration, preferably in a multi-national public company
- A good level of IT literacy. Experience of AS400 systems advantageous. MS Office essential
- A passion for providing exceptional customer service, ideally demonstrated via previous work experience
- Have exceptional telephone, customer service and communication skills
- Effectively communicate with customers and other departments over the phone
- Attention to detail, accuracy and thoroughness, great customer service skills , and ability to work under pressure
- Computer Skills (Word, Excel, Access, PowerPoint)
6
Responsibilities For International Customer Support Representative Resume
- Effectively and professionally present technical information and respond to questions verbally one-on-one to individuals and to large groups
- Fluent Polish and English skills, additional language is an advantage
- Resilience and the capacity to effectively deal with job stress and upset customers
- Punctuality and time management skills essential
- Bi-lingual skills in Spanish is highly desired
7
Responsibilities For Dutch Speaking IT Customer Support Representative Resume
- Superior customer service skills - Customer Focused
- A desire to expand your skills, move into new areas
- Proven experience in fielding a high volume (>50 per day) of telephone, email, and voicemail requsts is required
- Post Seconday Education completed, preferably in a business related field or demonstrate a strong interest in the financial sector
- Interpersonal skills and ability to work as a team to troubleshoot and resolve more complex issues with other internal departments
- Exceptional organizational skills in order to maintain documented records of all support inquiries and resolutions as well as appropriate follow up
- Attain and keep current with the knowledge and skills required to provide information, service and assistance
- Computer skills, including Word, Excel, Outlook, and PowerPoint
8
Responsibilities For Naval Customer Support Representative, Mid Resume
- Read, write, and speak effectively in English
- Telecommunications and customer service skills
- Relevant experience; customer service experience
- Computer Literacy/Skills: Excell, Word
- Demonstrated excellent attendance record and a high level of dependability. Ability to work within the coverage requirements of the Customer Support department
- Generating excitement for our products and enhancing customer and dealer experiences
9
Responsibilities For Cyber Source Customer Support Representative Resume
- Providing highly effective, efficient and professional support to every OpenText customer who is looking for timely and quality resolutions
- Documenting interaction with customers to ensure a consistent experience
- Assessing customer knowledge and priorities to personalize each delivery
- Assisting the sales and service staff on how to properly explain technologies and demonstrate them to a customer
- Building and maintaining strong relationships with our dealer network
- Decisions-making ability utilizing good judgement in determining the appropriate guideline, procedure, and application to utilize in solving problems
- Good working knowledge of the following - clustering, libraries, storage solutions
- Knowledge of Business Information Industry an asset and a strong working knowledge of D&B products, D&B systems, Reporting and Scoring models are recommended
- Apply critical thinking and analysis to gaps impacting customer and employee experience
10
Responsibilities For Customer Support Representative, With French Resume
- Manage and coordinate short flow, AOG’s, priority customer requirements, including negotiating due dates when on-time delivery is in jeopardy
- Handles and resolves customer complaints using good judgment and following guidelines
- Experience with Sales Forecasting and Sales Data Reporting tools desirable
- Experience and enjoy working in a customer facing environment
- Under moderate supervision, facilitates the life insurance new business process prior to Underwriting decisions being made
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