Field Support Representative Resume Sample
Evan Grady
898 Asia River,
Philadelphia,
PA
+1 (555) 765 2490
Work Experience
Field Support Representative
11/2015
-
PRESENT
Detroit, MI
- Develops and delivers training as needed to enhance end-user understanding and performance.
- Allocation of resources to IS training is directed by the MTC contractor site lead in coordination with the MTC-Commander
- Installing, configuring, repairing, and troubleshooting networks, Windows Operating System, Microsoft Office, CPOF Repository, CPOF Data Bridge, and CPOF Mid-Tier
- Utilization of operating systems and database management systems. Provide system maintenance and administrative functions including: system configuration and modifications; adding, removing and replacing hardware and software items; system start up, shut down, backup and restore; and system user access control
- Provide integration of systems via the BCCS Command and Control Registry (C2R), and Data Distribution Services (DDS)/ Publish and Subscribe Service (PASS) and troubleshoot MC systems connecting thru BCCS
- Responsible for updating MTC public, AKO, and GKO websites IAW PM, MCTSP or designated location by the contract MTC site lead
- Participate in the creation and providing of IS training & Programs of Instruction (POI) development for training of all assigned personnel
Tomahawk Mission Planning Field Support Representative
05/2013
-
09/2015
Philadelphia, PA
- Share training products with other program elements as required to attain efficiency in POI/Training Support Package (TSP) development
- Set up and maintain client’s kitchen areas and conference rooms, order food and make coffee
- Deploy the P8-A Tactical (Open/)Operational Mission Software (TOMS), customer RHEL application suite, from the command line
- Provide training on-site at the MTCs and off-site through the employment of Mobile Training Teams (MTTs), to specific units/activities as required
- Provide day-to-day IS / MC training and support for all Army IS, operational prototypes, and additional systems being used on an interim basis until systems are formally integrated into the family of Army IS
- Provide IS / MC operator and leader individual training to all echelons IAW ARNG G-3 Priorities or as directed by the MTC-Commander. Provide state level entities with IS / MC training as directed in order to leverage capabilities and enhance the support that ARNG units can provide to civil authorities
- Maintain IS / MC with current SW baselines IAW Training & Doctrine Command (TRADOC) Capabilities Manager (TCM)-Mission Command guidance in coordination with the Training Support Branch (ARNG-TRS)
- Provide and maintain a listing of current SW versions installed on IS systems and current hardware configuration status to ensure that the MTCs maintain the most current, relevant training sets
- Conduct Interoperability test planning for new versions of IS / MC. Update Programs of Instruction (POI), job aids and other documentation to ensure that ARNG units are provided the best, most error- free training opportunities possible
In-house Field Support Representative
01/2010
-
03/2013
Dallas, TX
- Update MTC public, AKO, and GKO websites IAW PM, MCTSP or designated government representative, guidance
- Create and provide IS training plans and POIs that meet or exceed current TRADOC Regulation 350-70 standards. Share training products with other program elements as required to attain efficiency in POI/Training Support Package (TSP) development
- Manage all SW releases and documentation IAW guidance provided by TCM Mission Command and/or system Program Managers. Coordinate with ARNG-TRS as required
- Provide input to MTC periodicals. On request, provide input for articles and publications that are created by the Training Analysis Feedback Team and distributed ARNG-wide
- Participate in annual certification training to maintain continuity of operations and ensure maintenance of proficiency across all IS/MC systems
- Performs system monitoring using approved tools and processes to validate system health and continuous operation, including interfaces with other vendor applications. Assists with the analysis of system resource trends. Trouble shoot problems between vendor applications. Establishes backup and restore procedures to ensure system and data
- Develops and monitors performance metrics and initiates corrective action
Education
Southern Adventist University
2005 - 2009
Bachelor's Degree in Business
Professional Skills
- Excellent communication and customer service skills :)
- Computer skills required to enable EEC and EDU reprogramming
- Good computer data entry and retrieval skills
- Basic data entry and retrieval skills required
- Computer skills related to Enovia, CRM, Outlook, Excel, Adobe Acrobat
- International maintenance experience to include working with international regulatory agencies and foreign government entitiesPT6A turbine engine experience
- Validating the best method for accomplishing service instructions, time compliance technical orders or installing mods or retrofit kits
How to write Field Support Representative Resume
Field Support Representative role is responsible for basic, research, computer, software, government, travel, insurance, security, database, training.
To write great resume for field support representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Field Support Representative Resume
The section contact information is important in your field support representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Field Support Representative Resume
The section work experience is an essential part of your field support representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous field support representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular field support representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Field Support Representative resume experience can include:
- Ensures and validates end-to-end system functionality through unit and integration testing
- Relevant experience in a customer facing role
- Valid driver’s license that meets with Quintiles driving standards is required
- Valid driver’s license that meets with Quintiles driving standards and be insurable
- Experience of maintaining Computer Systems is desirable
- Recent experience or participation in military constructive training exercises
Education on a Field Support Representative Resume
Make sure to make education a priority on your field support representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your field support representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Field Support Representative Resume
When listing skills on your field support representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical field support representative skills:
- Good attention to detail and strong organizational skills are critical
- Strong communication skills both oral and written are required along with the ability to work across multiple teams
- Self-Motivated: Work effectively independently
- Coordination and communication are key skills in this assignment
- Excellent follow through and problem-solving ability!
- PC experience, working with dual monitors, and the ability to locate and interpret complex information
List of Typical Experience For a Field Support Representative Resume
1
Experience For Medical Device Field Support Representative Resume
- To ensure that the territories are covered effectively and are aligned with the sales team’s priority list
- Validates and performs backup and restore processes against requirements and recommends improvements as required
- Identifies required technical information and processes to develop and maintain support products, engineering data and integrated support infrastructure
- Coordinates engineering change proposals and baseline support
- Assists Site Manager or Supervisor in offering suggestions for improvement
- Supports trade studies for support programs for multiple platforms and systems
- Leads the support elements and participates in site surveys
- Oversees and performs system monitoring using approved tools and processes to validate system health and continuous operation, including interfaces with other vendor applications
- Analyzes system resource trends
2
Experience For Tomahawk Mission Planning Field Support Representative Resume
- Troubleshoots problems between vendor applications
- Maintains disaster recovery procedures to ensure business continuity
- Coordinates between organizations and develops and implements support products
- Establishes and implements security requirements. Promotes security awareness to mitigate security risks. Identifies and installs patches, modified security files, control files and data access and corrects errors
- Manages users system access to meet security requirements, performs risk assessments and tests information processing systems to ensure correct functioning of data processing activities and security measures
- Implements hardware and software security measures for transmission and storage of information
3
Experience For Field Support Representative WfF Resume
- Documents computer security and emergency measures, policies, procedures and tests
- Leads, mentors and trains others in the implementation of security and access management
- Provide suggestions for Field in order to customize services to fit the clients’ individual needs. Implement these requests
- Provide installation assistance for US Military contracts and SITECH’s as needed
- Provide feedback to appropriate in-house personnel regarding customer needs, thereby furthering the company’s efforts in the development of new products or product improvements
- Support multiple departments on site in regards to service
- Explain policies associated with different scenarios
4
Experience For In-house Field Support Representative Resume
- 18 Month Contract Position
- Provides on-site customer support related to Cornerstone Softwareimplementation, training and/or troubleshooting according to established policies and procedures and applicable regulatory guidelines
- One (1) year experience (beer or sales distribution.)
- Available to work holidays and weekends as business dictates
- Develop thorough knowledge of product, and demonstrate compliance with Federal and State regulations concerning the sale and promotion of alcoholic beverages
- Effectively communicate with management, co-workers and other departments. Complete information on competitive activities and work-related issues in a timely manner
5
Experience For Cisr-field Support Representative Resume
- Complete all records, forms or reports accurately and in a timely manner
- Use a variety of hardware tools and equipment necessary for POS installation, including, but not limited to, a hacksaw, drill, screwdriver, staple gun, ladders, etc
- Monitoring of critical systems to alert both engineers and help desk analysts of major issues and outages
- Log outgoing and incoming items as required and review for accuracy/completeness
- Participate in location sales meeting(s)
- Participate in Inside Sales Meeting(s) via phone or in person as required
6
Experience For Field Support Representative, Arng Resume
- Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)
- Daily visits to customers (for each customer on call list)
- Check store set/POS opportunities
- Update customer information with the Inside Sales team
- Provide on-site company representation and technical support to military customers and initiate corrective actions to ensure customer satisfaction with company products and services
- Prepare current activity, and product status reports to maintain optimal product performance at maximum cost efficiency for customers
- Monitor system health and status on a daily basis. Includes central site in Germany with potential to support at least 5 remote sensors
- Install, monitor and maintain system hardware/software
7
Experience For Field Support Representative Resume
- Monitor system health and status on a daily basis. Includes central site and at least 4 remote sensors (Kuwait, Qatar, Bahrain, UAE, Iraq)
- Travel to 2 sites per month for preventative maintenance
- Troubleshoots technical problems and issues to determine technical solutions; work within customer guidelines/process to implement solutions
- Support customer operations and System Administrator personnel
- Monitor system health and status on a daily basis. Includes central site and at least 2 remote sensors (South Korea)
- Travel to 2 sites in South Korea per month for preventative maintenance
- Supports the region’s Mail Service logs and reports, assists new Mail Services sites during implementation, training of new and existing employees, and fills in for absences and vacations throughout the various site locations, as well as assists during start-up of new accounts
8
Experience For Medical Device Field Support Representative Resume
- Assists in the Copy Center and performs all functions required for the delivery and completion of all copy requests
- Help Desk call overflow and escalations
- Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames. Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations
- Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Deliver incoming overnight packages within established time frames
- Conducts pre or post-sales technical assessments for Company products and services
- Communicates customer needs for additional products and services to sales team, product management and others. Coordinates other teams and additional resources to address customer issues as needed. Ensures ongoing customer satisfaction
- Manage test subcodes, volume tracking, file research and coordinating internal resources to ensure successful project completion
- Details benefits of additional Company products and services as appropriate
- Follows all established policies and procedures and applicable regulatory guidelines
9
Experience For Tomahawk Mission Planning Field Support Representative Resume
- Lead in initiating and obtaining key agreements to close deals, facilitates activities with sales support and membership to secure client access, provides training if/when needed, leads migrating changes to current set ups as needed and is the point person to resolve billing and invoice questions and issues
- Active US Government issued SECRET level security clearance prior to possible hire date
- Related experience as an Army Information System Operator (or similar)
- Provide first level support to client questions and enhance existing relationships by focusing on service needs, research, and special projects
- Engage the necessary internal teams to complete the activities to client satisfaction ensuring that the AE’s are aware of the requirements and activities, while the AE’s focus on more revenue generating activities
- Obtain special access (SAP/SAR)
- Ensure all surgeons and staff are familiar with project VANTAGE and applicable changes (ie new packaging, discontinued codes, new codes and new launches as well as materials upgrade)
- Ensure that storage of sutures at all institutions is completed (change from horizontal to vertical)
- Report any risks or additional requests from the account to the Field Lead
10
Experience For Field Support Representative WfF Resume
- Ensure all surgeons and staff are familiar with project VANTAGE and applicable changes (i.e. new packaging, discontinued codes, new codes and new launches as well as materials upgrade)
- Acquire knowledge of suture products while covering
- Access to best in class resources, tools, and technology while supporting a world class sales organization
- Ensure that storage of sutures at all institutions is completed (change from vertical to horizontal)
- Opportunity for advanced career path options in sales, corporate accounts or management
- Significant experience in aircraft airframe and powerplant that includes, but not limited to, repairs and services to parts and systems in an aircraft except for the instruments and avionics
List of Typical Skills For a Field Support Representative Resume
1
Skills For Medical Device Field Support Representative Resume
- Experience maintaining VSAT comms equipment
- 2+ years call center experience required
- MOD or Military (REME) experience would be advantageous
- Valid Drivers License with Clean DMV
- Digital Master Gunner experience is highly desirable
- Specific experience as an Army Digital Systems Engineer (DSE), Digital Master Gunner (DMG)
- Effective Communicator: Ability to provide clear and well-timed information
- Military experience
- Previous experience as a Field Support Representative
2
Skills For Tomahawk Mission Planning Field Support Representative Resume
- Five or more years leadership experience in aircraft maintenance and or logistics role
- Five or more years of aircraft Avionics/Electrical experience on Rockwell Collins Pro Line 21 or Esterline CMC 4000 suites
- Experience within the McDonald’s system
- Prior military service, especially in an IT or CBRN
- VMware ESX / ESXi experience
3
Skills For Field Support Representative WfF Resume
- Army Battle Command Systems technical experience
- Acting as a liaison between technicians and customers with programing of security system
- Routing calls/tickets to the service technicians out in the field performing installations
- Maintaining warehouse, equipment, and tools
- Troubleshooting, HW maintenance and cable repair
- Handling inbound and outbound calls to customers in regards to security installations(100+Daily)
- Coordinating with Technicians in regards to service issues from customers
- Updating customer profile with accurate data of installations
- Being able to relay technical procedures and terminology to individuals
4
Skills For In-house Field Support Representative Resume
- Verifying completed maintenance tasks
- Problem solving involves identifying and researching information related to problems, and selecting the best solution
- Assist in monitoring all failures and performing trending and analysis, recommend corrective actions
- Assists Site Manager or Supervisor in offering suggestions for improvement including new suggestions or suggestions to existing processes or procedures
- Enjoys working with puzzles and problem solving!
- Detailed knowledge and understanding in the following areas
- Problem solving involves following established procedures, guidelines and policies
- Copy production and finish work, operation of a mail center, maintaining billing logs and reports
- Make empowered decisions on customer issues and assigned problems using discretion and independent judgment
5
Skills For Cisr-field Support Representative Resume
- Travel up to 60-80% of the time within the assigned territory depending on business needs
- Manage small groups of technicians and logistics personnel belonging to the OEM itself
- Dependable: Consistently following through
- A genuine passion for continuous learning
- The ability to teach others in a methodical, expressive and engaging manner
6
Skills For Field Support Representative, Arng Resume
- Flexible: Adapting in a meaningful way
- Coordinate with Service Technicians regarding service issues
- Familiarity with Air Defense Operations, CAOC, link16, targeting
- Support account in their questions and requests regarding project VANTAGE
- Acquire knowledge of suture products while covering larger territories
- Travel to sites in EUCOM for system installation, maintenance, training and/or operations
- Provide operations and Maintenance training as required
- Travel to sites in PACOM for system installation, maintenance, training and/or operations
- Be able to adapt known techniques and information to help identify resolutions to newly identified issues
7
Skills For Field Support Representative Resume
- Be able to balance customer needs with corporate objectives and policies
- Be able to identify and seek assistance on difficult customer issues when necessary
- Friendly, upbeat and positive attitude
- Advisory representation to the Contractor’s UK MFTS program management team to make recommendations concerning Engineering Change Proposals (ECPs) and Service Instructions (SIs)
- Experience in Information Technology support
- Army Battle Command Systems technical experience including administering or connecting systems to Data Dissemination System (DDS) and Command Post of the Future (CPOF)
- Experience with MS Windows Active Directory and domains
- Instructional experience
8
Skills For Medical Device Field Support Representative Resume
- Increase customer education and understanding of IDEXX products and services
- Extensive overnight travel required
- Extensive overnight travel required: 65-75% Travel (Road Warrior)
- Drive a car for extended periods
- Provides service support for the assigned customers
- Service support includes standby rotation for after hours support
- Assist Roche Care Centre Technical Support Specialists, Lab Integration (TSAs & LPCs) and selected Technical Support Representatives (TSRs) as well as account managers in providing solutions to improve the support of Roche Diagnostics Canada customers
9
Skills For Tomahawk Mission Planning Field Support Representative Resume
- Back-up other Support Representatives during heavy workload and when required
- Participate in Service meetings, as requested by the Regional Support Manager, Senior Advisor or Regional Business Manager
- Perform instrumentation QC in head office and prepare the instrument shipment, as per the Service Coordination request
- Drive car for extended periods
- Customer Focus: Conduct restaurant visits to ensure gold standard quality products and to support new product testing and launches. Identify system improvements and communicate to McDonald’s and Cargill. Prioritize work needed to be done as to impact achieved
- Communication and Connectivity: Provide communication and leadership to represent Cargill in the region. Foster relationships within the McDonald’s system, Cargill production facilities, Owner/Operators and distribution centers. Collaborate when necessary with Cargill Business units and other McDonald’s system suppliers
- Training and Facilitation: Act as a subject matter expert on all products Cargill supplies to the McDonalds’ System. Effectively communicate and train restaurants on gold-standard products and procedures
- Valid driver’s license issued in one of the 50 states of the United States of America with an acceptable driving record (pursuant to Service Provider’s customary standards)
10
Skills For Field Support Representative WfF Resume
- PC experience, including the ability to locate and interpret complex information from multiple systems
- Basic proficiency with MS Word and Excel
- Active DoD required Secret Clearance
- Obtaining CPOF + one other designated system (JCR-LOG, JCR +FBCB2/BFT, DCGS-A, TAIS, AFATDS+EMS, BCS3, AMDWS) certification through Tapestry within the first six months post hire date
- Formally qualified electrical/electronics engineer – HNC/HND or equivalent
- The ability to read and interpret circuit diagrams and fault find from first principles is essential
- Experienced with the installation of software on Windows and Unix Operating Systems, and with: C&G 238212 17th Edition and/or C&G 2394/2395/2391-10 Electrical Inspection & Testing and PAT Certification is desirable
- Great communications and presentation skills, including cross-cultural and ability to effectively present and communicate various (technical and non-technical) information to flight crews
- Use and troubleshoot mail room equipment
List of Typical Responsibilities For a Field Support Representative Resume
1
Responsibilities For Medical Device Field Support Representative Resume
- Excellent communicator across multiple stakeholders: McDonald’s regional staff, franchisees, internal business unit product line leads
- Experience with technical support of Global Command and Control Systems (GCCS)
- Experience with MS Exchange
- Ongoing help desk training
- 24 hours quarterly of continuing education divided equally between systems, network and voice groups
- Able to work 8 hour shifts within the hours of 7:45 AM - 6:00 PM, M - F
2
Responsibilities For Tomahawk Mission Planning Field Support Representative Resume
- Experience utilizing MS Office in professional setting Word (create, edit, save) Excel (create, edit, save, plug in data) Outlook (Send emails, receive emails, set appointments)
- Overnight travel as needed (15%)
- Ideally bilingual (French and English), fluency in French is essential
- Technical abilities required to be efficient in fault isolation
- Technical course for PT6B&C and PW200 Series engines required
- Obtain Quality Stamp for PT6B/C and PW200 series engines (ref. QMSP)
- Certifications for Security+ and Network+ and IAT
- Perform, or readily learn how to perform, routine functions of most of the various equipment & systems (fax, scanner, metering, stamping tracking systems, photocopying, color copying, etc.)
- Contacts involve obtaining or providing information requiring little explanation or interpretation
3
Responsibilities For Field Support Representative WfF Resume
- Knowledgeable in the establishment of Power Grid to support CP Operations into a unit’s tactical network (JNN, ADAM, C2OTM, etc.)
- Proficient in CPOF + one other designated system (JCR-LOG, JCR+FBCB2/BFT, DCGS-A, TAIS, AFATDS + EMT, BCS3, AMDWS)
- Tactical Airspace Integration System (TAIS)/Air & Missile Defense Workstation (AMDWS TAIS/AMDWS - Knowledge of airspace command and control and/or Air Defense
- Battle Command Common Server (BCCS) -- providing troubleshooting and maintenance, installation and operation, system administration, guidance and training, formal classroom training, infrastructure development, and support to field exercises. Configure, repair, troubleshoot and possess a working knowledge of Command Post of the Future (CPOF)
- Field Service Engineer (FSE), or Field Service Representative (FSR) providing technical support or training to one or more of the following systems is highly desired: JCR, FBCB2, CPoF, DCGS-A, GCCS-A, BCS3, S2MC, AFATDS, TAIS, AMDWS, Battle Command Server (BCS) or other Army Battle Command System (ABCS) elements
4
Responsibilities For In-house Field Support Representative Resume
- Enthusiastic Attitude: Create a Positive Environment
- Technical Aptitude: Affinity toward hardware/software methodology
- Self Awareness and Emotional Intelligence
- Team Oriented: Supportive of others
- Persistent and motivated to succeed
- Retrieve and log voicemail record checks
- Capture competitive information
5
Responsibilities For Cisr-field Support Representative Resume
- Product quality/rotation check
- Establish visit objective(s)
- Various administrative tasks delegated to them by the systems, network or voice groups
- PC standards, images and compliance
- Conduct business review
- New product information
6
Responsibilities For Field Support Representative, Arng Resume
- Customer service survey
- Upload / program panels
- Maintain customer emergency contact lists
- Provide customer service when needed in regards to customer account information
- Extensive Overnight travel required throughout North America
- Extensive overnight travel required across North America
- Experience with Variable Message Format (VMF) and United States Message Text Format military messaging, C2R Server, Army Lightweight Directory Interchange Format (LDIF), CMP and Ground Tactical Communication Systems (GTCS)
7
Responsibilities For Field Support Representative Resume
- Host Based Security Systems (HBSS) administrator
- B.S. in Computer Science, MIS, or related technical area
- Microsoft OS Certification
- Type 40 words/minute
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