Field Support Engineer Resume Sample
Korey Hoeger
65560 Dave Mission,
Boston,
MA
+1 (555) 993 5938
Work Experience
Senior Field Support Engineer
03/2017
-
PRESENT
Los Angeles, CA
- Consultation regarding the application of products, technologies, manufacturing processes and industry specific applications
- Project and site management support including management of project activities such as scheduling, budgeting and human resources to ensure that the project meets the customers and Rockwell’s expectations
- Be Eaton’s “ local” technical expert
- Under guidance, participate as part of project team to provide technical support, resolve issues and plan for assigned IT functions
- Provide customer facing support service to internal colleagues
- Continuously expand knowledge in one of the 6 career paths and apply it to software development, software quality assurance, program management, system engineering & architecture and understanding and developing business solutions
- Identify and recommend opportunities to improve and enhance communication services to internal and external customers
- Continuously strive to improve, support and identify opportunities to increase efficiency and expand services
Field Support Engineer
06/2013
-
10/2016
Los Angeles, CA
- Establish specifications from a customer’s broad description of the machine operation or the customer process
- Provide direction and participate as part of project teams providing technical support, resolving issues, and planning for assigned IT functions
- Impart guidance, instruction, direction and a technical expertise to their respective team
- Furnish customer facing support to internal colleagues as requested by team members
- Continuously expand knowledge in new and existing technologies
- Identify and recommend opportunities to improve and enhance technical services to internal customers
- Listen to team member’s feedback
- Determine step-by-step procedures for building scenarios
- Identify the relationship of training objectives to the development of training scenarios
Technical Field Support Engineer
01/2008
-
12/2012
Dallas, TX
- Create scenarios at the request of the FAA with minimal assistance
- Train personnel identified by the FAA to create and maintain scenarios
- Troubleshoot and maintain TSS hardware components
- Fault isolate/replace projectors, displays/monitors, and computer equipment/peripherals, e.g., projector lamps, hard drives, video cards, desktops/laptops, printers, etc. as necessary
- Troubleshoot, isolate, and resolve software problems
- Perform step-by-step procedures for acquiring and installing software upgrades and patches
- Evaluate local conditions and make proper decisions in conjunction with the Contractor’s Training System Support Center (TSSC)
Education
Siena Heights University
2004 - 2008
Engineer's Degree in Engineering
Professional Skills
- Possesses strong time management skills; works effectively without direct supervision
- Self-motivated, disciplined, quick learner with good verbal and written communication skills & inter-personal skills
- Excellent technical support and troubleshooting skills in configuring, installing and supporting desktop / laptop computer hardware and software
- Strong technical skills with emphasis in problem solving and failure root cause analysis
- Strong VMWare ESXi / VSphere / VCenter implementation, configuration, and troubleshooting skills
- Time Management, priority allocation and task management skills
- Exceptional organizational, communication and prioritization skills
How to write Field Support Engineer Resume
Field Support Engineer role is responsible for technical, interpersonal, advanced, computer, engineering, troubleshooting, travel, training, database, analysis.
To write great resume for field support engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Field Support Engineer Resume
The section contact information is important in your field support engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Field Support Engineer Resume
The section work experience is an essential part of your field support engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous field support engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular field support engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Field Support Engineer resume experience can include:
- Good computer skills, word, excel, database
- Good at oral and written communication skills
- Excellent verbal and written communication skills in the primary language of the persons base location
- Good verbal and written communication skills in English/ Swedish
- Proven experience creating, reviewing and maintaining program documentation
- Prior experience developing and operating exercises and training programs in a CTC environment
Education on a Field Support Engineer Resume
Make sure to make education a priority on your field support engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your field support engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Field Support Engineer Resume
When listing skills on your field support engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical field support engineer skills:
- Use interpersonal skills to communicate effectively in both one-to-one and group situations
- Demonstrated strong professional communication skills
- Good communication and strong interpersonal, organizational and planning skills
- Good communication skill, coordination skill and presentation skill
- Good fault-finding skills with logical approach to problem determination
- Good communication and rapport-building skills
List of Typical Experience For a Field Support Engineer Resume
1
Experience For Senior Field Support Engineer Resume
- Strong ability to work and communicate effectively with her/ his team and peers within the service/engineering organization
- Advanced skills in wire and cable manufacturing, repair and routing
- Advanced skills in the development and updates of engineering drawings using Visio
- Strong commercial acumen and demonstrate business sense
- Comprehensive experience working with a vast variety of tools, operating systems and applications
2
Experience For Biometrics Field Support Engineer Resume
- Experience with electronic circuit boards, processors and computer hardware including applications, programming and systems functionality
- 1st /2nd line IT support & implementation experience including MS Server 2008/2012/2016, Windows 7/8/10 Operating Systems and MS Office 2010 through to 2016
- Operate TSS for proficiency, recurrent. and qualification training
- Demonstrates Performance Improvement in the following areas as appropriate: Customer Service Improvement, Support functions, Process and Safety
- Diversified flight operations and maintenance experience on unmanned aerial systems, including targets
- With proven records in trouble-shooting IFE, Avionics or A/C Connectivity systems
- Experience working with networks
- Experience with Linux operating systems
3
Experience For Technical Field Support Engineer Resume
- Experience with Medical devices such as Patient Monitoring, Life Safety Devices
- Field experience supporting industrial control products (drives, PLC or Rockwell Automation software)
- Experience supporting computer/biomedical systems in a mixed wired and wireless 802.11 network environment
- Microsoft Operating Systems experience is required
- Experience with Government Database reporting systems
- Strong background in networking
- Strong knowledge in VoIP and SIP protocol, IP-Networking, LAN’s / WAN’s, Virtual LAN’s, SQL
- Providing service and customer support during field visits
4
Experience For Field Support Engineer Associate Resume
- Writing deviations and engineering changes
- Working knowledge of JCI application controllers and programming tools
- Delivering technical support to Grass Valley’s customers onsite, via telephone, and through remote access tools
- Understanding of network hardware
- Traveling (30% - 50%)
- Engineering technician or technologist diploma
- Working with customer issues and investigations
5
Experience For Field Support Engineer UK Resume
- Understanding of Ink Jet and their applications
- CompTIA A+ 220-902 (Configuring and installing operating systems) Certifications
- Develop and maintain site simulator utilization reports reflecting frequency and type of training done
- Management of project activities such as scheduling and budgeting to ensure that the project meets the customers and Rockwell’s expectations
- Basic understanding of troubleshooting techniques and approaches
- Provide technical assistance and field service to customers by performing one or more of the following
6
Experience For Lead Field Support Engineer Resume
- Thirty percent of the average workday is spent standing or walking
- Keeps knowledge current with new and existing company products, and troubleshooting systems and components
- Expertise using and supporting iOS and Android mobile platforms
- Work in close coordination with the Line Maintenance Team, providing in-depth troubleshooting assistance,
- Perform testing and evaluation of our sensors on an ongoing basis to ensure they meet our specifications
- Produce training materials in cooperation with the sales and marketing departments
- Provide training or product demonstrations to existing and potential customers on LMI’s premises or at the customer’s premises as required
7
Experience For Lead Biometric Field Support Engineer Help Desk Resume
- To have an organised and methodical nature whilst also projecting a customer facing image at all times
- Advanced understanding of RF/signal processing principles
- Background in Joint and/or Army Training Exercises using Constructive Simulations
- Proficiency in PLC and HMI programming utilizing RSLogix 5, 500, 5000 and RSView32 and/or RSView ME/SE
- Rockwell Automation Drives knowledge and proficiency in PLC programming using RSLogix 5, 500, 5000
8
Experience For Cementing Field Support Engineer Resume
- Proficiency in HMI programming using FactoryTalk View ME/SE
- Have at least a basic understanding of RF/signal processing principles
- Assumes responsibility for professional troubleshooting, minimizing customer’s downtime and HP costs
- Understand the working structure of the launch system, launcher and support system for launch operations including the LCC and launch infrastructure
- Load operating systems and applications as required
- Update existing software and site data as required
- Capable of addressing issues or challenges related to products or technology
- Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy
9
Experience For Principal Field Support Engineer Resume
- Maintains company-issued test equipment and support tools, including spare parts
- Theoretical understanding of basic electromechanical, electronic, and optical systems
- In technical support or field support engineering
- Continued development of the diagnostics knowledge base to be used for future troubleshooting
- Uses basic knowledge of technology and desktop operating systems to provide and implement developed solutions for division-specific needs
- Assure IoT quality through end-to-end testing on product simulators and real campus installs
- Provides a positive cohesive company image when discussing the company and its products with the customer
- Successful site support or controls engineering
- Opportunity to work independently to manage large projects having a great impact on healthcare
10
Experience For Field Support Engineer, Icca Resume
- Opportunity to work with a global company working to make healthcare better
- Opportunity to work with innovative products helping to protect patient care
- Certifications: (one or more of the following)
- On-site power/networking surveys, system design/implementation, system administration, backups and OS deployments
- Self-starter that is highly productive when not supervised. This is required both in the office and while traveling
- Learn and understand detailed product knowledge of medical devices, software, and basic networking
- Perform moderately complex hardware and software troubleshooting
List of Typical Skills For a Field Support Engineer Resume
1
Skills For Senior Field Support Engineer Resume
- Solid interpersonal skills are required to function appropriately in a team environment
- Proven experience supporting & understanding project relationships, dependencies & requirements of hardware & software components
- Able to work effectively alone, whilst being a team player
- Experience in Field/Product support with strong technical background (engineering)
- Prior experience of Polycom or competitors video solutions
- Backup & Disaster Recovery planning and implementation skills
- Update CRM and own and work customer Incident Reports to conclusion effectively accurately and in a timely manner
2
Skills For Biometrics Field Support Engineer Resume
- Communicate effectively, clearly and concisely (both written and verbal) with management /customer(s)/Vendors and peers
- Technical Skills: In depth functional knowledge of the End User Technology tools, products and platforms
- Keeps skills and knowledge in all areas (technical and commercial) up to date Interpersonal
- Manage teams of up to 12 (temporary, or third-party suppliers) Ability to effectively communicate with and present information to customers
- Prior project coordination experience
3
Skills For Technical Field Support Engineer Resume
- Effectively communicate with and present information to customers
- Prior project coordination experience Other qualifications include
- Strong experience with DRT 1000 series collection systems
- Exceptional verbal and written communication skills with proficiency using Microsoft Office products
- Effectively present information and respond to questions from groups of managers, associates, clients, customers, and the general public
- Experience in Semiconductor industry and knowledge of Chemical Mechanical Planarization (CMP) process handling experience
- Engineering experience with programmable controls, numeric controls, alternating current and direct current drives (AC & DC) and other forms of motor controls
4
Skills For Field Support Engineer Associate Resume
- Networking experience including Ethernet networks
- Significant experience of working within a customer facing support environment, ideally working in a European subsidiary of a multi-national organization
- PLC programming utilizing RSLogix5000 and RSLogix5 software. Kinetix motion control experience. HMI application development utilizing RSView ME software
- Technical experience installing/upgrading/servicing medical equipment in a hospital environment
- Deep understanding of wireless networking, how wifi and routers function and experience troubleshooting home networks
- Experience with performing stress and performance tests on a variety of computer hardware, including circuit boards, processors, and wiring
- Experience supporting videoconferencing and audio-visual equipment (over IP, ISDN)
- PAC's and PLC's programming and troubleshooting experience (ControlLogix, SLC500 and PLC-5)
- Significant experience working with Linux operating systems
5
Skills For Field Support Engineer UK Resume
- Experience working with HVAC systems (changing filters, basic preventative maintenance, etc.)
- Experience with demanding customers and understanding of the importance of customer relations
- Experience with Service Engineering teams/Working practice with Engineers within certain subsystems
- Experience creating and leading process around technical support issues
- Demonstrated expertise in supporting Windows 7/10 operating systems
- Experience with conducted Testing and Evaluation and Acceptance Testing of SIGINT systems
- Experience implementing firmware designs using Altera / Intel FPGAs and Quartus II IDE; fluent in both Altera HDL (AHDL) and Verilog
6
Skills For Lead Field Support Engineer Resume
- Demonstrates troubleshooting capability and able to explain the status of the repair to the customer
- Highly experienced in handling complex customer problems in a professional manner, over the telephone and on site
- Good understanding of ISDN and Private Digital Networks
- Good understanding of IP. Familiarity with firewalls, routed networks, video/audio across IP e.g. VoIP, issues which can disrupt video/audio traffic
- Excellent technical report writing
- Bachelors of Engineering or equivalent experience
- Experience with EtherNet networking and EtherNet Switch configuration
- Substantial relevant experience and training
7
Skills For Lead Biometric Field Support Engineer Help Desk Resume
- Field support/engineering experience
- Related working experience required
- Experience conducting system field startup activities
- Experience of working in an ITIL environment
- Experience/Certifications working with heavy support equipment (fork lift, man lift, scissor lift, etc.)
- Successful site support or controls engineering Experience with Automation platform
- Experience in high-tech industry environment in service, development of manufacturing
- Experience with analytical equipment (electronics, software, physics, mechanics) such as laser scanning microscopes, photon detectors, thermal cameras
8
Skills For Cementing Field Support Engineer Resume
- Experience in BAS and HVAC control system application design, troubleshooting, and repair
- Experienced in troubleshooting HVAC systems & control system products
- Experience with controller programming and associated tools to configure, load, and commission field devices
- Proven competence in basic control engineering
- Experience with the installation and ongoing administration of various Web Server technologies
- Experience in Industrial Networking
- Experience with performing as an Instructor of military personnel
- 2+ ears of engineering experience
- Successful site support or controls engineering experience
9
Skills For Principal Field Support Engineer Resume
- Skilled in handling E&E simulators, screwdrivers and field tools as well as MS Office products
- Strong working knowledge of industry standards and best practices in their discipline
- Industrial Networking Experience
- Assist R&D with product release and validation testing
- Experience with fight test telemetry systems and real-time data processing systems
10
Skills For Field Support Engineer, Icca Resume
- Experience with providing analysis related to the design, development, and implementation of hardware for products
- Experience with developing test strategies, devices, and systems
- Experience with systems implementations on multi-site projects involving enterprise-level application systems
- Experience with technology deployments in a customer facing environment
- Develop broader experience working with a very wide, evolving array of ICT
- Avionics experience F-22 or F-35
- Fifth Gen experience
- Previous Field Service FSE/FSR experience
- Defines problems: Collects data, establishes facts, and draws valid conclusions
List of Typical Responsibilities For a Field Support Engineer Resume
1
Responsibilities For Senior Field Support Engineer Resume
- Promote and protect Tesla’s reputation as a cutting-edge company producing the world’s most exciting cars and shifting the paradigm of personal transportation worldwide. Extending that into a new electrical grid services market
- Advanced skills in troubleshooting and maintaining antennas, RF signal distribution systems, electronic components, and computer processing system hardware
- Manage assigned projects and effectively lead cross-functional teams
- Contributing to product design and product improvements by bringing in previous field experience
- Experience commissioning industrial equipment, operating and maintaining machinery & equipment and systems such as
2
Responsibilities For Biometrics Field Support Engineer Resume
- Experience of working within a customer facing support environment
- Minimally 2 years of FAB experience; knowing the integration and technology of Logic, DRAM and NAND
- Experience of maintaining electronic systems on military platforms
- Experience with Installation and Systems Administration of Linux/Windows operating systems and SW applications
- Experience with VMware, Splunk, CCNA and batch & shell scripting
- Be customer focused, exhibiting a strong desire to resolve issues to the customers satisfaction in a timely manner
- Experienced in handling complex customer problems in a professional manner, over the telephone and on site
- Operate fluently the full suite of computer tools (All Microsoft programs, CAD, online tools)
- Provides timely information to support effective management of the business to all levels
3
Responsibilities For Technical Field Support Engineer Resume
- Experience and knowledge of latest technical support software, services and resources
- Relevant third level education or practical experience
- Experience pin pointing system vulnerabilities and security issues
- Ensure field non-conformance root cause, corrective action, and preventative action related to product issues are complete and effective
- Continually provide feedback as to how LMI’s products or services can be improved to enhance our customers experience
4
Responsibilities For Field Support Engineer Associate Resume
- Presenting and sharing IT related information to Romanian employees: Inductions for new hires and BrownBags/Training for regular employees
- Working within the education ICT sector is highly stimulating and hugely rewarding
- Responding quickly to emergency breakdowns, warranty issues and service contract work. Provide technical troubleshooting and liaison with customers
- Willing to travel frequently at short notice for attending customer
- Providing an extensive variety of technical support to customers and handling several complex and concrete variables
- Willing to travel for domestic and internation projects at least 1 month
- Working knowledge of digital electronic design techniques; familiar with design and layout requirements of high-speed circuitry
- Working knowledge of network and information exchange technologies (e.g., TCP/IP, HTTP, etc.)
5
Responsibilities For Field Support Engineer UK Resume
- Training of users in the operation of the various software
- Expertise using and supporting Microsoft Office suite of applications including Word, Excel, and Outlook
- Fluent developing software using C and C++ under various Linux OSs including RHEL; device driver development desired
- Technical, troubleshooting and diagnostic support on service and construction technicians including Software
- Execute all phases of hardware, firmware, software development from design inception through prototyping, testing, deployment, and maintenance
- Co-ordinate on-base technical investigations, liaising with external agencies and other Operating Bases as required
- Define on-going issues and communicate to other FDMX engineering departments for future improvements
- Provide technical input to design engineering and product planning teams
6
Responsibilities For Lead Field Support Engineer Resume
- Be competent in wire and cable manufacturing, repair and routing
- Be competent in the development and updates of engineering drawings using Visio
- A chance to work in one of the UK’s leading employers (certified Top Employer UK for the 11th year running)
- Polycom PCVE qualified (or willing to attain qualification soon after commencing employment)
- Mechanical, and electrical systems (HVAC, building electronics, Solar, DR, generators)
- Takes initiative in response to changing circumstances within the organization or markets
- Motivate others and him/herself to be completed by hiring manager
- Closely collaborating with other departments on the integration of new IoT products into the IoEE and E&E landscape
- Develop technical documentation and instructions for the usage and troubleshooting of Schindler's IoT products
7
Responsibilities For Lead Biometric Field Support Engineer Help Desk Resume
- Conduct technical training sessions for Schindler country organizations
- To be familiar with all of LMI’s processes for sales and marketing and work within and support these processes
- Support the sales team in preparing for trade shows and attend these shows when necessary
- Participate in the installation and servicing of hardware and software under the guidance of assigned mentor
- Learn the basics of an install cycle; perform proactive maintenance according to established procedures
- Prepare technical reports including root cause analysis for failed components (mainly main components) in order to improve turbine performance
8
Responsibilities For Cementing Field Support Engineer Resume
- Knowledge of enterprise networking topics
- Knowledge of technical, computer, and server analysis and troubleshooting
- Respond to technical queries, acting as a single point of contact for the User community
- Support with fault diagnosis to the appropriate level employing BITE, computer software confidence checks and support equipment
- Implement and maintain a productive technical support relationship with customers. Specifying site requirements and specification for new print systems
9
Responsibilities For Principal Field Support Engineer Resume
- Travel to customer locations to provide technical support and training, occasionally on short notice
- Design, develop, prepare, and conduct the training based on established course materials
- Willingness to carry on-call pager according to a rotational schedule
- Resolve conflict situations in a diplomatic setting
- RA Products including VFD (variable Frequency drives) and drive systems
- Advise progress on all on-going tasked activities
- Assist with fault diagnosis to the appropriate level employing BITE, computer software confidence checks and support equipment
- Carry out allocated training both on-the-job and classroom-based dependant on Customer requirements
- An appreciation for the safety aspects of working in a naval dockyard
10
Responsibilities For Field Support Engineer, Icca Resume
- Capable of diagnosing faults on IT controlled devices
- Successful site support or controls engineering
- Successful controls engineering
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