Product Support Engineer Resume Sample
Estel Reynolds
4327 Reynolds Lodge,
Los Angeles,
CA
+1 (555) 865 3367
Work Experience
Senior Product Support Engineer
04/2017
-
PRESENT
Los Angeles, CA
- Prioritize projects with input from various sources
- Reduce and control expenses
- Maintain quality and accuracy of project implementation
- Keep team updated on progress and concerns
- Improve or meet established cycle times of project
- Meet or exceed customer expectations with CDDD
- Interface with PMO on status, and forecasted activity
- Identifying system and customer problems, troubleshooting and providing solutions and then documenting those solutions
Product Support Engineer
01/2014
-
03/2017
Dallas, TX
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
- Being the champion for customer support in the Patient monitoring marketplace, specifically lowering the cost of ownership and increasing customer satisfaction
- Providing online support for PIIC iX and associated products, including ownership of level 3 technical support for our Philips PIIC (central station) solutions on a global level, for both device and infrastructure components
- The ownership of all service communication between the Philips Business Unit and Philips Field organization regarding your assigned product
- Actively participating and representing supportability issues and customers, on cross functional teams
- Providing escalation management and problem duplication for formal escalations assigned
- Providing assistance with the creation and delivery of high level technical training for assigned products, to the current product support team members
Junior Product Support Engineer
02/2008
-
08/2013
Philadelphia, PA
- Responding to situations where first-line product support has failed to isolate or fix problems in platform services or software
- Assisting other members of the team with technical issues that need further troubleshooting before escalating to Engineering
- Ensuring that customer relationships are managed through proactive rapid customer communication
- Training customers or partners on product best practices and features
- Escalating product defects and issues, driving them towards resolution while managing the customer expectations and communications
- Support junior support staff or customers as needed during business hours or in a rotating, after-hours period of "on-call" availability, sharing responsibilities with other team members
- Respond to dealer requests / questions regarding product performance via Dealer Support Network (DSN) Support
- Engineering design, model, and drawing maintenance for current product updates
- Manage Field Follow process for new product test units
Education
Dakota State University - University Center
2002 - 2007
Engineer's Degree in Computer Science
Professional Skills
- Demonstrate troubleshooting, follow-through and problem solving skills, resourcefulness, attention to detail, and strong communication skills
- Technology Skills: Problem solving and troubleshooting skills and preferably, a working knowledge of IP Networking Applications
- Strong problem solving skills with an aptitude towards organizational planning and prioritization
- Highly motivated with strong problem solving ability, excellent verbal and written communication skills
- Excellent initiative, interpersonal and problem solving skills with a strong desire to learn
- Excellent initiative, interpersonal, and problem-solving skills with a strong desire to learn
- Excellent time management skills and strong work ethic
How to write Product Support Engineer Resume
Product Support Engineer role is responsible for technical, customer, troubleshooting, english, interpersonal, organizational, training, advanced, analytical, basic.
To write great resume for product support engineer job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Product Support Engineer Resume
The section contact information is important in your product support engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Product Support Engineer Resume
The section work experience is an essential part of your product support engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous product support engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular product support engineer position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Product Support Engineer resume experience can include:
- Monitoring all sources of product information on current products to update and improve upon established support processes/strategies for all assigned products (complaints, customer feedback, failure data, survey data, etc.)
- Good presentation skills and experience in speaking to large groups
- Good communication skills and ability to guide remotely less experience support personal on how to solve systems issues
- Strong technical analysis and systems skills, ownership of problems and driving issues to resolutions
- Demonstrated problem-solving skills and analytical ability
- Proven analytical, technical reporting and organizational skills required
Education on a Product Support Engineer Resume
Make sure to make education a priority on your product support engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your product support engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Product Support Engineer Resume
When listing skills on your product support engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical product support engineer skills:
- Utilize O/S administration skills, Database skills, and Programming skills to analyze and resolve reported problems and issues
- Excellent written and verbal skills, strong documentation skills
- Very good German language skills, good English language skills
- Possesses solid Oracle SQL and ad-hoc reporting skills and experience
- Advanced written and verbal communication skills, including the ability to effectively communicate complex issues to both technical and non-technical users
- Advanced written and verbal communication skills, including the ability to effectively communicate complex issues to both technical and nontechnical users
List of Typical Experience For a Product Support Engineer Resume
1
Experience For Senior Product Support Engineer Resume
- Extended interface with Lam customers, requiring excellent communication and customer relations skills
- Excellent verbal and written communication skills in Japanese or English
- Excellent verbal and written communication skills both in Korean and English
- Efficient, effective and respectful communication skills both with customers and within internal departments
- Exceptional written and oral English language communication skills and experience producing documentation such as FAQs or Knowledge Base articles
- Strong facilitation and team organizational skills
- Strong SQL, PL/SQL skills
2
Experience For Technical Product Support Engineer Resume
- The ability to shift focus from one task to another - The ability to prioritize tasks effectively
- Effective communication skills to interact with clients, peers and various levels of management
- Good time management skills; able to meet project deadlines
- Advanced Excel skills (including the ability to manipulating data)
- Demonstrated ability to coordinate several projects and engineering activities while balancing priorities and schedule commitments
- Proven track record of successfully working through tight timelines and changing priorities
- Demonstrated strong capability in coordinating multiple function and cross sites
- Effectively use knowledge base, along with all resources available to drive resolution
3
Experience For Software Product Support Engineer Resume
- Experience troubleshooting multi-tier enterprise applications, relational databases and good knowledge of SQL, PL/SQL
- Fluency in English and Advanced Spanish language skills required
- Communicate effectively to all parties on progress, product quality compliance and fault analysis
- Strong experience with Linux required
- Experience conducting Reliability efforts and testing and verification to include experience with performing reliability predictions
- Prior hands-on experience with microarray and/or sequencing technologies
- Prior experience with microarray and sequencing technologies
4
Experience For Principal Product Support Engineer Resume
- Demonstrable written and verbal communication and presentation skills
- Auto didactic skills in order to be quickly familiarized with new areas
- Prior experience with online payment, risk management, or point-of-sale
- Able to use initiative and to work effectively both independently and as part of a team
- Strong application experience with MS office software programs (Power Point, Excel) and SAP
- Collaborate and communicate effectively across all levels of management to both external and internal stakeholders
- Strong sense of responsibility, self-motivation and the ability to prioritize and organize workload to complete multiple, simultaneous workloads
- Advanced communications / presentation / leadership / people skills
5
Experience For Global Product Support Engineer Resume
- Effectively communicate with support engineers, customers, and other team members about complex technical issues
- Programming experience in Java, C++, Javascript, Python, Win32 or Unix Shell scripting
- Networking experience (understands basics of tcp/ip, bgp routing etc )
- Conducting validation of adherence to API specifications
- Conducting EMV L3 validations to various schemes
- Experience reviewing technical documentation, evaluating against specific criteria, and managing document updates
- Experience with client aspects of Unity product (endpoint processing / parsing, dispatcher tdp processing)
- Experience with developing or supporting applications, including
6
Experience For Product Support Engineer Supervisor Resume
- Experience working with calibraton, controls modeling tools, e.g. MatLab Simulink®, and physical plant modeling tools such as GTPower
- Prioritize issues and troubleshoot them independently while coordinating with Management, Business, Product, and Engineering team
- Perform application provisioning, assist with pre- and post-change validation during application maintenance activities
- Industrial experience automating repetitive tasks in a Unix environment. Create scripts using Unix functionality such as loops, if statements and functions
- Strong understanding of software support, troubleshooting , and escalation processes
- Experience using a problem ticketing system
- Experience supporting customers using different Unity configurations
- Experience with embedded software development/testing/debugging and system integration
- Direct experience creating automation solutions (e.g. FD, R2R, SPC, EAP) in a factory setting
7
Experience For Junior Product Support Engineer Resume
- Knowledge and experience working with a variety of authentication schemes including SAML, Kerberos, NTLM, OIDC and Oauth2
- Experience with Linux systems / networking and Scripting
- Or B.S. Mechanical Engineering Technology, (At least 5yrs related experience or Professional Certification-Mechanical Engineering)
- Direct experience developing and integrating Java applications
- Experience working in a water/wastewater and/or lab testing environment is required
8
Experience For Product Support Engineer Data Services Resume
- Web video streaming/ video encoding experience (RTMP, HLS, HDS, HSS, Dash, Wowza, JWplayer)
- Experience building / working with Mobile Apps, iOS or Windows
- Professional experience in J2EE, Spring Framework, or SAP Hybris framework programming
- Experience in Avionics Tester/Ground Equipment support or design, including media and software loading
- Good working knowledge of Windows and Unix operating systems
- Previous experience of working at an engineering level with Access Control Systems, Intruder Alarms and / or CCTV systems
9
Experience For Product Support Engineer, Awes Resume
- Recommend definition, develop, & implement effective end of manufacturing and obsolescence support strategy
- Working experience in IT industry
- Previous experience working in a fast-paced SLA-driven/ production support environment
- Valid clean driver’s license required
- Knowledge of/Experience with relational databases, Java, xml/html, SOAP, REST API, Salesforce.com Platform, Apex
- Previous technology / admin / software / level 2 support related work experience
10
Experience For Manager, Technical Product Support Engineer Resume
- Detail oriented, able to manage multiple tasks and priorities
- Good confident communicator at all levels
- Team-oriented, demonstrates a professional and cooperative attitude
- Exhibits flexibility, can multi-task several priorities to completion, finishes ad hoc projects and requests when needed
- Ensure effective collaboration between engineering and other disciplines in the execution of all works relating to the product
List of Typical Skills For a Product Support Engineer Resume
1
Skills For Senior Product Support Engineer Resume
- Good project management, organizational and prioritization skills
- Excellent written and oral communication skills, with demonstrated fluency in English
- Highly motivated with strong problem solving ability with excellent communications skills
- Excellent trouble-shooting, debugging and analytical skills
- Strong problem-solving, troubleshooting and customer service skills
2
Skills For Technical Product Support Engineer Resume
- Extensive demonstrated experience in in manufacturing or product engineering experience
- Excellent verbal and written communication skills, recognising cultural differences
- Excellent collaboration, communication, negotiation and conflict resolutions skills in dealing with both internal and external clients
- Excellent mechanical and systems troubleshooting skills
- Some experience with hands on debug and problem solving skills
- Strong business presence and acumen, skilled at building strong relationships at all organizational levels
- Demonstrated ability to communicate effectively both verbally and in writing in English and Vietnamese
- Strong problem solving skills. Able to quickly understand customers’ issues and provide solutions
- Demonstrated problem-solving skills and analytical abilities
3
Skills For Software Product Support Engineer Resume
- Solid communication skills (English verbal & written)
- Good interpersonal and customer skills
- Strong communication skills ( English )
- Strong cross-functional integration, organization, and communication skills are required. Able to absorb, assimilate and synthesize information quickly
- Solid people skills and a desire to work with customers
- Strong interactive skills in cross functional and multi cultural/language teams
- Tier 1 customer support experience supporting web-based software platforms and experience working with large enterprises based out of US/Asia
- Basic troubleshooting/problem-solving skills
4
Skills For Principal Product Support Engineer Resume
- Intermediate troubleshooting/problem-solving skills
- Adequate Interpersonal skills -- building working relationships, flexibility, assertiveness
- Proven experience in providing technical support for embedded systems and/or communications products
- Experience in engineering and / or technical customer support experience
- Attend training and self study to acquire, maintain and improve job skills
- Basic debugging skills/exposure to GDB
- Intermediate debugging skills/exposure to GDB
- Good understanding of Agile principles, experienced in Agile practices in development and support
5
Skills For Global Product Support Engineer Resume
- Experience as a Technical Account Manager, Customer Support Technician, or Support Engineer with experience troubleshooting customer technical issues
- Web delivery experience and/or CDN experience (http, html, DNS, caching)
- Solid experience with Unix shell scripting
- Awesome problem solving skills and ability to break down complex concepts
- Demonstrates advanced ability in troubleshooting multi-tier enterprise applications, relational databases, and experience with SQL, PL/SQL
- Technical investigations and problem solving skills for in-service investigation to drive to targets
6
Skills For Product Support Engineer Supervisor Resume
- Work effectively in a team environment composed of peers and cross-functional members worldwide
- Judgment skills needed to assess high-risk areas of a system problem, on which to focus efforts
- Act as mentor to new joiners and handhold them till they attain the skills, process and system knowledge to independently handle customer requests
- Interpersonal skills with global teams and customers
- Develop Actions Prioritization and Plans with Field & BIUs to Meet Modality KPIs (i.e. FCO Deployment Prioritization Strategy)
7
Skills For Junior Product Support Engineer Resume
- Prior Experience of a 2nd/3rd line role
- Effectively technical knowledge
- Effectively share technical knowledge
- Communicate effectively with team members, other work groups, dealers, and customers
- Expert level ability to effectively present information to Senior Management, Customers, and/or Boards of Directors
- Prior customer service experience in an international company
- Demonstrated experience of mechanical / electro-mechanical actuation and landing gear equipment within an aerospace company
- Demonstrated experience of problem solving techniques
- Aerospace experience or experience related to reliability engineering and customer liaison
8
Skills For Product Support Engineer Data Services Resume
- Experience with database design, development, support, or administration3+ years of experience with CCE support & implementation
- Strong experience with DNS server side
- Work independently, be proactive and collaborative, multitask effectively
- Proficient with the use of Solid Works 2D/3D CAD software. Experience with the use of
- Aircraft Maintenance License (AML) or equivalent and six (6) years of experience of which four (4) years are field experience
- Prior medical device or other regulated industry experience (e.g. automotive, pharma, aerospace, biotech)
- The confidence, communication and interpersonal skills to lead customers, from technical personnel to C-level executives, in urgent or critical situations
9
Skills For Product Support Engineer, Awes Resume
- The desire to learn new soft and technical skills and to coach, mentor and train peers throughout the organization
- Prior experience in Field Service Engineer role, commercial account management
- Testing and SQL experience: Writing scripts to test, running scripts to obtain database information, testing aspects of the product
- Coding experience (any language) or command line scripting (bash)
- Working experience of SUSE LINUX OS using commandline
- Reporting tools experience in BOXI
- Getting Application check list from Sales or partner with dully filled prior to Site visit for Application study
10
Skills For Manager, Technical Product Support Engineer Resume
- Coding experience, including ability to write code
- Scripting experience (Python, Bash)
- Experience building, installing and /or repairing, calibrating complex optical and electro-mechanical systems
- Experience evaluating software architecture, proposing new directions, developing change management plans and leading change
- Experience working in an Agile development environment, including understanding of Agile process, management, and tracking of requirements against SLA
- Experience with diagnosing and debugging software issues and working with developers to perform root cause analysis
- Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment
List of Typical Responsibilities For a Product Support Engineer Resume
1
Responsibilities For Senior Product Support Engineer Resume
- Experience building, installing and /or repairing complex biotech/medical/research systems
- Firsthand experience in field support engineering in leading edge semiconductor wafer processing equipment
- Client-facing experience supporting software products
- Experience working directly with customers via phone / email / eTicketing systems
- Experience in developing and implementing design of test and assembly fixtures
- Prioritize issues and troubleshoot them independently while coordinating with Management, Business, Product and Engineering teams
- Excellent working knowledge of protocols and general networking principles
- Experience in a customer facing role, ideally in support of high tech products with a track record of customer satisfaction
- Experience working with such technologies as Windows, Linux, Java, C/C++, SQL, Visual Basic, DBMS and/or XML
2
Responsibilities For Technical Product Support Engineer Resume
- Perform testing on new hardware, and new product features and functions prior to their release to evaluate performance against operational requirements
- Good engineering discipline in procedural, documentation and configuration matters
- Identify opportunities and suggest changes to enhance working practices and improve customer support experiences
- Experience reading heap and thread dumps
- Experience reading databases trace files
- Perform testing on new release versions, and new product features and functions prior to their release to evaluate performance against operational requirements
- Experience with troubleshooting computer hardware and software
- Experience with UNIX/LINX systems and IP networking
- Experience in design and manufacturing in a new product development environment
3
Responsibilities For Software Product Support Engineer Resume
- Interface experience with R&D, Manufacturing, Supply Chain, Quality and Regulatory functions
- Experience supporting SaaS applications within an AWS environment
- Experience supporting complex, multi-tier applications in a production environment
- Strong understanding of software development cycle
- Experience working in a mission-critical, 24/7 environment
4
Responsibilities For Principal Product Support Engineer Resume
- Skilled in communicating, both written and verbally
- Develop methods to transfer wafer processing equipment knowledge and experience to other engineers
- Previous experience training in laboratory environment is highly desirable
- Experience managing small projects
- Experience in participating in cross-functional project teams environment
- Quality is your top priority
- Or, Master’s in Computer Science with 5 years of related experience
5
Responsibilities For Global Product Support Engineer Resume
- Demonstrate assertiveness and confidence when working with customers
- Proven knowledge of Teradata transactional processing
- Practical experience in electrical engineering or a similar discipline
- Strong knowledge of protocols including but not limited to: FTP, DNS, SMTP, ICAP, CIFS, MAPI, authentication protocols (LDAP, RADIUS, NTLM, Kerberos)
- Previous experience working with commercial aviation regulatory agencies (FAA/EASA), OEMs, and Airlines
6
Responsibilities For Product Support Engineer Supervisor Resume
- Be a good listener, don’t assume! Confirm your understanding of a customer problem or question and then help them solve it
- Multi-tasking and time-management to prioritize and switch between varied tasks. Remain focused and calm under pressure
- Experience working with FAA Part 145 regulations
- Knowledge of Aerospace products with experience in building support solutions for major aerospace companies
- Hardware service/support experience, working with board-level components
- Experience in a shell scripting environment
- Experience using NX and Teamcenter
- Be flexible (changing priorities), hands-on, analytical and intuitive
7
Responsibilities For Junior Product Support Engineer Resume
- Previous experience of working with a GDS
- Experience with Java, C, C++, and other programing languages
- Experience working in an analytics / big data environment
- Establish effective work relationships with co-workers and suppliers by generating trust, confidence and credibility
- Experience with field optical alignments, robotics, electrical/electronics, and mechanical systems
- Experienced in server-side setup, implementation and migration
- Experience with Healthcare IT Solutions especially within the Radiology domain
- Experience : 4 to 15 years
- Lithography or optical inspection experience needed
8
Responsibilities For Product Support Engineer Data Services Resume
- Experience with database design, development, support, or administration
- Experience with LINUX and/or other OS environments
- Experience in operation of Liquid Chromatography instruments
- Typically requires 4-7 years in-depth technical experience such as Tier 3
- Typically requires 2-3+ years of experience in payments systems and
9
Responsibilities For Product Support Engineer, Awes Resume
- Proven knowledge of Java, C, C++
- Evaluate, select and validate new or improved software development tools
- Enior level technical support experience in networking/security/management products problem resolution at the packet and protocol level
- Direct experience using R2R, FD, SPC software solutions
- AS/BS/MS in Engineering, Electronics, Physics, Material Science, or equivalent experience
10
Responsibilities For Manager, Technical Product Support Engineer Resume
- Previous customer service and support experience
- Providing technical support and feedback to new-building engineering and commissioning
- Reporting of design, reliability, maintenance problems or bugs to design engineering/software engineering teams
- Transferring products from other Terumo BCT sites to TBV and performing product testing as necessary
- Escalating issues to Product Development, Product Management, and / or Operations teams while managing their resolution
- Representing Customer Support to other departments within the company including Sales, Operations, Product Management, and Product Development
- Responding to and resolving client’s service requests in accordance with contractual requirements
- Supporting special design requests, custom designs and creating associated custom submittal drawings
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