Field Support Resume Sample
Jettie Walker
23259 Jast Vista,
Chicago,
IL
+1 (555) 700 2166
Work Experience
Field Support Manager
06/2016
-
PRESENT
Houston, TX
- Conduct field riding with customers’ field technicians to mentor and increase the level of service/product knowledge and skills
- Similar field technical commercial laundry experience required
- Working knowledge of MS Office (Word, Excel and PowerPoint)
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
- Project and site management support including management of project activities such as scheduling, budgeting and human resources to ensure that the project meets the customers and Rockwell’s expectations
- Answers, evaluates, and prioritizes service requests received via telephone, voice mail, email, and in-person for users’ computer performance
- Low voltage wire pulling and termination
IT Field Support Technician
10/2012
-
04/2016
Dallas, TX
- Respond to customer inquiries according to established Service Level Agreements
- Understand when to escalate to Tier II Field Support Tech or Supervisor/ Manager
- Provide detailed documentation, including time tracking, in appropriate systems
- Identify potential areas of technology improvement and savings
- Create and maintain interdepartmental relationships
- Maintain knowledge on current industry trends
- Move technology from one location to another
- Under general supervision solves 75% of assigned issues
- Responds to pages within department guidelines
Field Support Assistant
08/2009
-
04/2012
San Francisco, CA
- Installing multimedia devices
- Racking and Stacking network equipment
- Answers evaluates and prioritizes service requests received via telephone, voice mail, email, and in-person for users’ computer performance
- In conjunction with the Product Manager and UK Field Marketing Manager Emergency Lighting, develop competitive product analyses (tear downs, benchmarking, competitors’ product comparison) to build a strong sales argument for our products
- A valid Driver’s License is required
- Possess sufficient knowledge of server and client desktop processing/operating systems that enables them to identify problem sources and work at the highest level of all computer operations phases
- Communicate with system customers to identify, explain, and resolve issues
- Understand the business impact of each service call
- Organize work to handle most critical first, then oldest with no supervision
Education
Virginia International University
2005 - 2009
Bachelor's Degree in Computer Science
Professional Skills
- Excellent communication skills and interpersonal skills to interact effectively with diverse client group
- Excellent written and oral communication skills required as well as an ability to communicate effectively, both in the field and the corporate office
- Excellent multi-tasking and time management skills with the ability to thrive in a fast-paced, high pressure environment
- Proven automotive diagnostic, analytical and problem solving skills
- Excellent research and problem-solving skills
- Excellent communication and customer service skills
- Excellent organizational skills and detail oriented
How to write Field Support Resume
Field Support role is responsible for customer, technical, basic, research, wireless, english, leadership, software, travel, training.
To write great resume for field support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Field Support Resume
The section contact information is important in your field support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Field Support Resume
The section work experience is an essential part of your field support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous field support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular field support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Field Support resume experience can include:
- Completing ongoing capacity planning to effectively manage team resources and workloads
- Outstanding customer communication skills
- Well developed planning, organization, analytical, and decision making skills
- Prior experience working in a field support capacity
- Prior experience working with Linux/Unix
- Prior experience working on a Technical Service Desk
Education on a Field Support Resume
Make sure to make education a priority on your field support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your field support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Field Support Resume
When listing skills on your field support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical field support skills:
- Demonstrate excellent verbal, written and listening skills, knowledge of Merrill Lynch products and services, integrity and ability to work as part of a team
- Good customer service and communication skills
- Excellent leadership, organizational, administrative, interpersonal, and oral and written communications skills with special attention to detail
- Proven ability to communicate effectively and efficiently to executives and business partners
- Very detailed oriented and excellent communication skills
- Related field support experience with managerial or supervisory experience, or equivalent combination of education and experience
List of Typical Experience For a Field Support Resume
1
Experience For Field Support Manager Resume
- Two of the following: Life Science experience and/or Microscopy Instrumentation experience and/or Windows Hardware experience
- Skill in building work relationships, resolving conflict, project management, and promoting process improvement
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, Windows 7 and the MS Office 365 Suite of applications
- Test any new application and/or hardware prior to becoming a standard for the company
- Prioritize work to achieve the largest availability impact and prolonging the life of the assets
- Consolidate information and conduct analysis as needed
- Maintain good rapport with staff and user departments
2
Experience For IT Field Support Technician Resume
- Establishes and maintains effective channels of communication within the office as well as with clients, Caregivers, and Field Support Team Members
- Performs quality assurance to ensure that all processes are accurate and effective
- Prioritize, respond and follow up on issues reported by the end users
- Extensive application support experience with MS products. MCP recommended
- Proven ability to lead large situation calls and meetings with 25+ resources
- Work closely with Performance Analyses team to lead field validation tests on new or remanufactured parts
- Share best practices and experience with EU fleet team
- Experience in developing budget plans, purchase requests and monitoring budget and purchase procedures
3
Experience For Field Support Assistant Resume
- Experience in formulating graphs and accounting spreadsheets
- Experience managing human resources-related projects
- Have at least three years of experience and 24 hours of college credit in business and accounting
- Experience maintaining a $2 million-dollar Operational Expense budget to include to various purchase orders to support administrative functions
- Experience in interpreting policies and procedures
- Proficient experience with Microsoft Office applications
- Strong Windows 7/Windows 10 Enterprise Environment, Mac OS X El Capitan and Sierra, respectively
- Two to Five (2-5) years of support experience as Technical Lead role
4
Experience For Field Support Analyst Resume
- Relevant experience, preferably in wind energy
- Providing training, on-site, and remote support to airline maintenance representatives during installation
- Imaging and staging site POS terminals and servers
- Understanding of SQL, WAN, LAN and Networking concepts required
- Managing and leading special projects and initiatives
- Establishing challenging performance objectives for the FSA team in line with team strategy and field needs
- Coaching the team on work responsibilities, development goals and career planning
5
Experience For Director, Field Support Center Resume
- Working with windows workstations and servers within a corporate environment, multiple locations
- Interfacing with management and leadership teams throughout Individual Life Insurance on projects related to field support
- Partnering closely with Distribution and Sales leadership to evolve the FSA support model as necessary
- Installing equipment at customer’s premises
- Piloting and implementing new product and solution
- Diagnosing and resolving technical problems in a network environment
- Using basic tools and procedures for repairing computers, equipment and peripheral devices
6
Experience For Manager Field Support Resume
- Maintaining customer emergency lists/correspondence
- Working knowledge of SAP – not necessary
- Troubleshooting techniques for computer hardware, software and peripheral equipment
- Understanding of basic concepts related to the provision of IT customer service support through Tier I, Tier II and Tier III
- Supports the Student Services team in planning, evaluating, presenting, and implementing projects involving multiple public and private stakeholders
- Manages team member development, including coaching, training, and continuing education
- Perform data modeling/mapping/mining and extraction, transformation and loading (ETL) activities
7
Experience For Global Head of Field Support Resume
- Manage a 24/7 team, including hiring, training, shift planning, performance management, and salary administration
- LO Planning, Manufacturing Excellence and Costing teams
- Manages team member development, including training and continuing education
- Responsible for working with the Revenue Cycle team at headquarters regarding collection process and managing accounts receivable
- Possess an intense and committed focus on meeting the FC Brokerage Sales needs and exceeding reputations
8
Experience For Supervisor, Field Support Center Resume
- Strive to minimize downtime resulting from hardware issues within the POS system by completing work in a timely and efficient manner
- Provide technical support for hardware, software, scanning, networking and infrastructure
- Support users, undertaking a senior technical troubleshooting role
- Recover, wipe, update, and/or retire existing hardware including PCs, servers, routers, switches, etc
- Comfortable working on a ladder or scaffolding for extended periods of time
- Technical assistance in the determination and resolution of problems in the areas of computer hardware and operating system software
- Basic network / IP knowledge and troubleshooting
9
Experience For Field Support Engineering Specialist Resume
- Capable of addressing issues or challenges related to systems or applications
- QA Testing of all peripheral POS equipment
- Enter and update items and recipes in the POS database as well as entering data for new SSP site rollouts
- Internal business partners within adidas group, including DA, MDI and Creation Centers
- Comfortable working both as part of a global team, and independently as a remote resource
- Provide walkup/desktop support during normal business hours, Mon-Fri
- Support IT Escalations impacting the site
10
Experience For Field Support Supervisor Resume
- Assists Sales in presenting Dell EMC to potential customers. Proactive visits to Customer sites
- Shares on call during weekends with team
- Activation and maintenance of ViaSat IFC equipment, including software loads and updates
- Co-ordinate with appropriate business partners to ensure timely completion of initiatives to drive operating results
- Gather information from subject matter experts as needed to assist management in meeting goals and objectives
List of Typical Skills For a Field Support Resume
1
Skills For Field Support Manager Resume
- Strong written and oral communication skills. Fluency in French and English considered an asset
- Demonstrated technical skills to explain product functionality to customers
- Fluent in Spanish, Portuguese, and/or Vietnamese. 1 year supervisory experience. 2 years of professional experience working Medicaid/CHIP eligibility cases
- Previous Operations, Training and/or equivalent Project Management experience with direct experience in Hertz Local Edition programs
- Effectively resolve FSA questions and research requests while proactively identifying additional needs and opportunities to enhance the relationship
- Exceptional Customer Skills required
- PC Proficiency; Microsoft Office proficiency; ability to effectively utilize Johnson Controls systems
2
Skills For IT Field Support Technician Resume
- Four + years of field support experience with at least one year of telecommunications installation experience is required
- Prior military aviation maintenance experience
- Communicate effectively and work towards a collective team goal
- Prior experience in a Technical Support or NOC role
- Analytical skills and use of tools to support analysis
- Demonstrates excellent knowledge of company and office policies and procedures (Administrative, Clinical, Billing, Human Resources, etc.)
3
Skills For Field Support Assistant Resume
- Effectively communicate with Field Support Team Management to discuss improvement opportunities, define risk, and develop strategy
- Troubleshooting Experience with Windows and Apple MAC operating systems
- Troubleshooting Experience with Apple IPhones, IPads and MiFi's
- Strong working knowledge of Microsoft Operating Systems including Windows 7, 8, 10, Server 2008 R2, Server 2012
- Approximately 2-5 years’ previous operations management experience including forecasting, scheduling and real-time operations management
- PC literate with good working knowledge of Cisco networking, symbol scanning, Microsoft Office and Microsoft Outlook
- Oversees caregiver and field staff onboarding experience including orientation, payroll, credentialing, etc
4
Skills For Field Support Analyst Resume
- Review progress and effectiveness of maintenance scheduling and planning
- Prioritize activities according to changing needs in a dynamic environment
- Commissioning and wind industry experience including industrial controls and hydraulics
- Experience using Excel and creating spreadsheets
- Excellent communicator with the ability to convey the passion and urgency of education initiatives both in speaking and writing
- Experience in delivering onsite training on technology adoption
- Experience providing hardware and software deployment, troubleshooting, and end user support for enterprises with at least 10,000 users
5
Skills For Director, Field Support Center Resume
- Experience and knowledge in a field support environment, understanding of territory analysis, achieving customer satisfaction goals, etc
- Desirable: Experience with the installation of complex technical systems, including set up of PCs and training in the use of software
- Entry level scripting or programming language experience desirable
- Co-operate with and provide expertise to global and local training centres in training courses
- Strong Understanding of Computer Hardware, Communications and Operating Systems
6
Skills For Manager Field Support Resume
- Extensive desktop and server operating systems experience, including Windows 7, Windows 10 and Windows Server 2008/2012/2016
- Looking for candidates with previous Helpdesk support experience, or IT support
- Excellent follow through and problem-solving ability
- Clean driving record and valid driver’s license required; motorcycle license desired
- Demonstrate a clear understanding of industry costs and local markets
- Experience proficiency in system design, pricing of electronic security protection equipment in a commercial sales environment
7
Skills For Global Head of Field Support Resume
- Clean driving record and valid driver’s license required
- Strong teamwork, consensus building, and professionalism
- Experience in a System Administrator capacity supporting Enterprise ONSSI Video Management Systems
- One (1) year experience working with personal, distributed and/or mainframe computers
- Proven track record with driving results
- Experience in Cisco networking
- Excellent time management & decision making in high pressure environment
- Keep teams motivated and effective during periods of high stress
8
Skills For Supervisor, Field Support Center Resume
- Experience of implementing a well-structured project management framework
- Experience performing supervisory functions
- Work experience recommended; ideally in Technology, Tech Support or Provisioning Center, Dispatcher and/or Field Operations role
- Experience performing technical supervision of IT Support Specialists
- Five or more years of Network Engineering experience required
- Experience in Network Operating Systems
- Good working knowledge on how web services platforms work
- Experience in troubleshooting access control systems
- Proven ability to work in a self-directed manner as well as working to share responsibilities within a team
9
Skills For Field Support Engineering Specialist Resume
- Experience in IP networking
- A background in Avionics or experience working with Avionics personnel
- Experience in aircraft maintenance including electrical and avionics installations on commercial aircraft
- Information systems experience with expert knowledge PC hardware and Operating Systems software, tools and techniques
- Experience with WIN 7, WIN 10 and MAC OSX operating systems
- Experience supporting server/computer hardware and/or network support
10
Skills For Field Support Supervisor Resume
- Relevant experience working in a help desk environment
- Experience in construction or manufacturing industry
- IT experience in a professional environment
- Demonstrated understanding of Brand standards and programs, including all F&B requirements
- Demonstrated understanding of profit and loss statements and ability to read and analyze an F&B P&L statement
- Demonstrated ability to cost menus and labor schedules
List of Typical Responsibilities For a Field Support Resume
1
Responsibilities For Field Support Manager Resume
- Strong written and verbal communication skills, including the ability to present complex technical material to a variety of audience
- Effectively resolve FSA/client questions and research requests while proactively identifying additional needs and opportunities to enhance the relationship
- Experience supporting Lenel OnGuard Access Control within an Enterprise environment including multiple Regional Servers
- Ensures caregivers meet all requirements prior to working in the field, including all C10 requirements
- Experience with supervising professional and administrative personnel
- Strong understanding of organizational and financial structure
- Experience managing an Enterprise ONSSI Video Management Systems
- Uses independent judgment and decision-making to plan and prioritize work and develop strategies within areas of responsibilities
- Experience in aircraft maintenance including electrical and avionics installations on commercial aircraft
2
Responsibilities For IT Field Support Technician Resume
- Experience in project management and capacity planning
- Project management scheduling software experience (i.e. Microsoft Project, P3e or comparable)
- Experience providing incident management and service desk support for enterprises with at least 10,000 users
- Experience in a corporate environment
- Demonstrate an awareness for accuracy
- Dell hardware certification required; or any combination of education and experience, which would provide an equivalent background
- Experience with Windows and Apple MAC HW
3
Responsibilities For Field Support Assistant Resume
- Collaborating with FSA leadership team in establishing and executing a strategy for the Field Support Associate organization
- Contributing to shared knowledge, documentation, training of peers and other stakeholders
- Enterprising and resourceful, organized, and results-oriented
- Scheduling flexibility based on business needs
- Working conditions are 75% weekly overnight travel within the field and 25% local travel in base area
- Working conditions are 75% weekly overnight travel within the field and 25% local travel in base area. As well as short notice travel and weekends
4
Responsibilities For Field Support Analyst Resume
- Training & Rollout of phones for the Astea application to Service
- Understanding on how network firewalls work
- Building zones and programing alarm systems remotely
- Understanding of ITI
- Conduct asphalt scaling and/or checking for the supply and delivery of gravel and asphalt material on various projects across Alberta including survey support
- Works with the software bundling team on defining technical building requirements for new applications
- Interpret all technical manuals and schematics including engineering orders supporting the installation and maintenance of complex avionics systems
5
Responsibilities For Director, Field Support Center Resume
- Utilize Excel to fulfill reporting requirements, perform data entry for activity and asset tracking
- Identifies technical problems which need to be addressed by improved policies and procedures using the ticketing system workflow
- Assists in evaluating new technology as assigned by IT, and administering equipment inventory
- Background in commercial aircraft systems, specifically electrical and avionics equipment troubleshooting and testing
- Maintain high level of customer satisfaction by determining customer’s needs and delivering services that consistently meet those needs
- Coordination of billing and time tracking
6
Responsibilities For Manager Field Support Resume
- Process payroll corrections when confirmed wit foreman on the job and communicate with payroll department regarding any missing checks
- Conduct scaling and/or checking for the supply and delivery of gravel and asphalt material on various projects across Alberta
- Management and manipulation of data using Microsoft Excel and/or Access - Performing Data Extraction, Translation, Data Migration and Data Loads
- Firm understanding of TURF pricing and drivers
- Responsible for keeping current phone systems updated and running smoothly
7
Responsibilities For Global Head of Field Support Resume
- Support the airline customer with technical expertise resolving performance issue for B/E Lighting products
- Investigates, coordinates and provides responses when necessary to customers regarding product support issues for all B/E Lighting products
- Train local Trainers/employees during site visits and/or deliver scheduled training sessions
- Exposure to, and/or understanding of, one or more Student Services related areas (Attendance, Counseling, Climate, Crisis and Health)
- Thorough knowledge of adult learning principles and training
- Support customers design work including design reviews, debug, problem solving etc (Post-sales)
- Work a rotating schedule between the hours of 8am and 8pm, including weekends
- See details at close range (within 12-18”) using a magnifying tool to view work in detail
8
Responsibilities For Supervisor, Field Support Center Resume
- Interface with engineering, accounting, development staff, and other internal and external constituents
- Practical working knowledge of spreadsheet, document, database and mapping software
- Advanced knowledge of electro-mechanical troubleshooting, problem solving, and biotech instrumentation products
- Adjust, connect, or disconnect wiring, and other parts, using hand tools or power tools
- Clean or lubricate equipment and instruments, using hand tools, power tools, and cleaning equipment
- Assists in the purchasing of new computer equipment and peripherals for a specified location
- Ensure our customer’s needs are being satisfied with an intense focus on customer service
9
Responsibilities For Field Support Engineering Specialist Resume
- Assists the Software Deployment team in troubleshooting instances when packages cannot be deployed as part of large scale software deliveries
- Performs Tech Refresh installations and end user acceptance testing
- Advanced knowledge of networking, telecommunications, applications and/or configuration management required
- Establish Relationships with the FC Brokerage Sales associates along with further educating them on service functions
- Provide FInancial Center associates with accurate information by keeping abreast of MSG procedures
- Ensure AVL employees supporting customer confirm to all quality standards that impact customer satisfaction
- Develop reporting model and develop region presentations
- Resolve conflicts involving Daikin equipment; design, installation or product resolution
- Travel to remote locations to provide the following
10
Responsibilities For Field Support Supervisor Resume
- Repair and maintenance of laptops, PCs, VRC’s and handheld scanning devices
- Basic networking and advanced computer operations
- Installation of network attached systems including upgrades and backups
- Highly motivated individual capable of working under own initiative
- Migrate data from existing devices
- Verify and resolve network and server monitoring alerts
- Maintain field placing documentation
- Communication - including responsiveness, internal and external
- Responsible for entering incident reports into database
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