Field Support Specialist Resume Sample
Nick Beahan
98447 Rachael Plaza,
San Francisco,
CA
+1 (555) 342 4796
Work Experience
Field Support Specialist
11/2016
-
PRESENT
Los Angeles, CA
- Uses various computer formats to enter data (e.g., Tablets, laptops, Smartphones, etc.) Uses knowledge and experience in building construction to identify building systems that are hidden behind walls, ceilings and floors
- Assesses the overall condition and remaining service life of building system components based on construction experience and knowledge. Applies direction and guidance on determining RSL Values specific to the client from FCA Unit leadership
- Works collaboratively with other trade surveyors to gather quantities, measurements, boilerplate information, etc., as needed and directed
- Conducts/Supports ad hoc surveys related to District sites and buildings on an as needed basis
- Supervise Field Trials – schedule travel dates with customers, coordinate on-site training with local support staff, resolve one-of-a-kind technical issues
- Coordinate, supervise and perform factory Start Up of key products
- Participate on New Product Development (NPDP) teams
Senior Field Support Specialist
09/2009
-
07/2016
Los Angeles, CA
- Identifies opportunities for improvement by reviewing inventories, schedules, and other cafe reports
- Creates plans for improvement on cafes as a result of internal audits
- Partners with the Regional Café Managers to analyze efficiencies
- Provides guidance to new Café Managers
- Builds reporting based on analyzing trends in café data
- Implement and follow through on improvement plans in designated locations
- Installing RF Hardware and Software at customer-sites
- Conducting RF Site Surveys as needed
Field Support Specialist Admin
04/2006
-
03/2009
Boston, MA
- Customer on-site and remote troubleshooting
- Replicate field issues and collaborate with Application Specialists
- Provide input and feedback pertaining to customer requests and product enhancements as needed to the Support Services Team
- Effectively schedule calls to manage SLA requirements across assigned activities
- Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status and closure
- Communicate effectively with other virtual team members to ensure collaboration on solutions and swift resolution of problems
- Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition with published electrical, mechanical and print quality specifications
- Ensure proper repair and maintenance procedures are performed on identified device(s) and appropriate service call procedures are completed prior to leaving customer site
- Follow prescribed administration procedures to ensure proper collection and reported of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, documentation in ERP system
Education
University of Wisconsin-Richland
2002 - 2006
Bachelor's Degree in Engineering
Professional Skills
- Solid communication skills including comprehension, written and verbal skills
- Effectively elicit from and provide information to all team members, caregivers and clients using strong communication skills
- Deal with demanding / upset customers – strong customer service skills
- Strong relationship skills in managing customer/client relationships
- Strong troubleshooting skills to determine technical/functional issues and appropriate resolutions along with the ability to implement those resolutions
- Excellent customer service, communication and diplomacy skills
- Excellent verbal and written communication, facilitation and organizational skills
How to write Field Support Specialist Resume
Field Support Specialist role is responsible for customer, analytical, financial, training, business, travel, insurance, security, microsoft, word.
To write great resume for field support specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Field Support Specialist Resume
The section contact information is important in your field support specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Field Support Specialist Resume
The section work experience is an essential part of your field support specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous field support specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular field support specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Field Support Specialist resume experience can include:
- Present a positive image through proper attire, communication skills and personal grooming
- Microsoft OS and CLI command line technological competence including Microsoft Office skills
- ‘Craftsman’ level brazing skills
- Administrative assistant experience or legal assistant experience
- Improving the customer experience by helping to eliminate future unnecessary service visits
- One (1) to Four Years Experience Installing, Operating, and Maintnaning VSAT Systems
Education on a Field Support Specialist Resume
Make sure to make education a priority on your field support specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your field support specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Field Support Specialist Resume
When listing skills on your field support specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical field support specialist skills:
- Very good communication skills (Speaking and writing)
- Excellent customer service skills and collaborative approach
- Handle multiple tasks, effectively prioritize to meet deadlines, and work with a sense of urgency
- Keyboarding skills required for normal Microsoft applications
- Adjust to multiple demands, shifting priorities and rapid change; able to handle adversity and maintain effectiveness
- Coordinate, lead, and effectively communicate to resolve issues between the program and its customers
List of Typical Experience For a Field Support Specialist Resume
1
Experience For Senior Field Support Specialist Resume
- Strong telephone communication skills and etiquette
- High level of proficiency and demonstrated effectiveness in problem determination and resolution
- Experience in scheduling or dispatching service orders and meeting strict deadlines
- Manage project tracking, budget planning, database consolidation and other projects as requested
- Experience Working with Maritime Customers is Desirable
- Tracks and monitors all pre-assignment requirements to ensure compliance prior to activating newly hired caregivers
- Responsible for data entry, validation of data and data integrity for all credentialing requirements for caregivers and field staff
- Experience providing support at an intermediate or senior level, preferably in an oilfield services environment
2
Experience For Technical Field Support Specialist Resume
- Experience providing technical support and direction to customers and fellow employees
- Experience troubleshooting Rockwell and/or Siemens programmable logic controllers (PLC’s)
- Experience with video teleconferencing and web filters
- Proven ability to utilize critical thinking to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Experience supporting multiple staff
- Manage multiple priorities, coordinate numerous tasks and monitor own progress
- Advise franchisees in effective inventory management practices
- Assist the FPT and franchisee population with priority service issues such as, but not limited to
3
Experience For Field Support Specialist Admin Resume
- 2) MAC and Windows Support experience
- Demonstrated history of managing multiple tasks that require attention to detail and timely completion
- Good level of spoken English language is required
- Histology laboratory experience in clinical, research, or industrial setting with a practical focus on IHC
- Histology laboratory experience with a practical focus on IHC
- Possess strong knowledge in server and storage
- Related Information Systems experience
4
Experience For Lifecafe Field Support Specialist Resume
- Experience in a supply chain role at an intermediate or higher level, preferably in an oilfield services environment
- Good customer service orientation and appreciation of role as a company representative
- Previous Ecolab administrative assistant experience
- Experience with Salesforce and Business Warehouse systems
- OR extensive military training in electronics with 4+ years of post-military experience
- Experience/knowledge of Lawson
- Strong knowledge of Microsoft Windows operating systems, personal computer software set up and installation, and PC connectivity
- Troubleshooting and solving technical issues related to end user equipment hardware and software. Ensuring customer satisfaction is achieved
- Understanding of tissue processing and staining in the Histology marketplace or a related discipline
5
Experience For PC Field Support Specialist Resume
- Arranging quarterly offsite market meetings for Store Manager’s within markets
- Helping with field support issues when there are overlaps with Residential Systems products
- Understanding of Technical Drawings – Block Diagrams, Schematics, Etc
- Training in Cisco and/or Other Layer 2 and 3 Equipment
- Optimizing dispatches utilizing your solar and electrical expertise
6
Experience For IS Field Support Specialist Resume
- Maximizing Field Service Professional Efficiency
- Meeting performance goals set forth by management
- Understanding corporate policies, the Field Operations Manual, manufacturer's specifications and requirements
- Working knowledge of Microsoft Office Products and other PC based software applications
- Case-manage incoming tickets by troubleshooting, documenting and escalating incidents and requests as required
- Engage in problem solving by generating and/or reading reports, and interpreting the data to provide appropriate recommendations
7
Experience For Information Technology Field Support Specialist Resume
- Provide telephone Diagnostic Engineering support during peak call periods when other Diagnostic Engineering resources are not available
- Coordinates the sending, receiving and tracking of physician orders in accordance with state regulations
- Responsible for providing the first line of on-site field system support that includes hardware, software, operating system and networking to customers
- Provide support to Corning Optical Communications’ Sales during new product launches
- Provide after-the-sale training and field support of Corning Optical Communications’ products
- Provide on-the-job training of Smiths Medical products in the field for new and existing representatives
- Coordinates and tracks incoming and outgoing Field FedEx shipments
8
Experience For Domestic Field Support Specialist Resume
- Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
- Support projects as needed by completing activities onsite or providing input on regional needs
- State regulatory pricing and testing
- Assist with all company integration and/or acquisitions regarding pricing and contracts
- Assists candidates through the application, hiring and onboarding process
- Responsible for thinning medical records and sending to storage
- Provides ongoing reporting to assist Regional Managers with implementation and follow-through on improvement plans in designated locations
- Manage local part inventory and ensure accurate tracking of inventory levels and transactions
- Train and motivate others leading to results
9
Experience For National Account Field Support Specialist Resume
- Provide technical assistance and remote troubleshooting support to our CE’s and Installation Team
- Maintains key relationships with field Sales Managers and DSDMs to build knowledge and understanding of customer needs and expectations
- Organize and maintain the office system (e.g., filing, order supplies, upkeep of equipment)
- Conduct training sessions on Hardline and Drop Coaxial connector products
- Provide technical assistance and troubleshooting as needed on Hardline and Drop Coaxial connector products
- Meets regularly with Project Management and Field Management teams during Data Collection to assess needs
10
Experience For In Field Support Specialist Resume
- Manages Field Interviewer travel expense receipt collection, organization, and submission/reporting
- Develop expertise on building codes and industry standards
- Direct calls from end user relationships with support questions/issues – working with Sales to identify opportunities
- Install sample product/new product in field to supplement both selling strategy and new product introductions
- Analyzes existing requirements and prepares specifications for hardware acquisitions
- Prepares drawings documenting configuration changes at each site
- Trains site personnel in proper use of hardware. Builds specialized interconnecting cables
- Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
- Updates technical drawings using AutoCAD software as needed
List of Typical Skills For a Field Support Specialist Resume
1
Skills For Senior Field Support Specialist Resume
- Consistently apply good judgment skills to maintain field IT technology while minimizing disruption to business operations
- Interface and communicate effectively with all levels of personnel, internal and external to the company
- Experience in the areas of dairy nutrition, dairy management, customer support or other related industry experience
- PC Proficiency; Microsoft Office proficiency; ability to effectively utilize Tyco Integrated Security systems,
- Experience with providing training or training support to military units
- Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals
- Proven success working in a self-directed environment, demonstrating ability to motivate self
- Experience and knowledge of networking, networks, and IP addressing
- Experience with developing and providing briefings to senior leaders down to subordinate levels
2
Skills For Technical Field Support Specialist Resume
- Experience providing Jumpmaster and Rigger New Equipment Training (NET) on the T-11/T-11 R and MC-6 Advanced Tactical Parachute System (ATPS)
- Experience or equivalent proficiency level in programming, business, networking or computer hardware or software support
- Experience with video teleconferencing, web filters
- Experience with fielding IT systems, programs, or software
- Experience in the Army or working with Army units and Army HR programs
- Experience with PeopleSoft 9.1 training or current
- Imilar work experience is required
- History of solid attendance and punctuality, along with consistent reliability
- Prioritize multiple tasks and manage to completion
3
Skills For Field Support Specialist Admin Resume
- Demonstrated understanding of dairy customers’ businesses, needs, and industry
- Experience with 24v and 110v control circuits
- Information technology or telecommunications experience
- Successful field service support or technical sales support experience
- Familiarity and/or experience with SAP and CRM systems
- Experience/knowledge of Microsoft Office Suite
4
Skills For Lifecafe Field Support Specialist Resume
- Experience with CANBus communication
- Proven expertise in MS Word, Powerpoint, Outlook, Excel and Adobe Acrobat
- Understanding of the principles of ration balancing and its application to dairy feeding management
- Understanding of tissue processing and staining in the #Histology marketplace or a related discipline
- Learning agility; Ability to quickly gain knowledge of organizational operations, procedures, and staff
- Generating weekly or monthly reports
5
Skills For PC Field Support Specialist Resume
- Assists with routine analysis including planning, designing, and evaluating a variety of information technology tools
- Service open routes including but not limited to selling, collecting receivables and servicing customers in open routes
- Conducts basic analysis including planning, designing, and evaluating a variety of information technology tools
- Responsible for planning and implementing sales/training programs within customer accounts and locations
- Handle pressure, working efficiently in a challenging and demanding environment
- Responsible for conducting customer in-service training on appropriate technologies
- Act as LMS admin to coordinate distributor access to training and make learning assignments
- Responsible for Service Level Agreement management, specifically FNF appraisal billing,2ndvendor appraisal billing, CMHC etc
- Some familiarity with project tracking and working with teams of technical resources to meet project objectives on schedule and budget
6
Skills For IS Field Support Specialist Resume
- Familiarity with commissioning and troubleshooting electrostatic precipitators, oxidizers, or industrial dryers
- Connect Liebert Precision cooling equipment with various building management systems (BMS) and knowledge of common BMS communication protocols
- Manage dead or slow moving stock according to corporate standards
- Capture customer information so that we can complete any invoicing, as well as stay in contact to ensure we’re providing the best possible service
- Ensure POs are issued in a timely manner to smooth billing cycle
- Direction is generally stated in terms of goals or objectives taking several weeks or months to achieve
- Responsible for working with the customer on configuration of devices and educate on the safe and proper use in the clinical environment
- Provide ongoing day to day support in MBC Fast and Title Insurance Email
- Assists in carrying out routine information systems and/or information technology tasks within more than one discipline
7
Skills For Information Technology Field Support Specialist Resume
- Provides support in monitoring the information technology and systems infrastructures
- Troubleshoots and resolves routine engineering problems
- This is a work from home opportunity, after the training
- Industry standard certifications in Microsoft, Cisco, iDirect, video conferencing (Tandberg, Polycom, Lifesize), or ITIL
- Well-versed in installing windows, software, applications, antivirus and patches
- Frequently working at toll plaza locations and on the roadside
- Proficient at installing Hardline and Drop Coaxial connector products
- Use technical tools to retrieve system troubleshooting data to analyze and solve problems
8
Skills For Domestic Field Support Specialist Resume
- Occasional travel, but limited
- Architecture knowledge of Oracle’s systems and storage hardware
- Establish and maintain credibility, trust, and positive relationships. Demonstrated analytical and financial skills to identify patterns and draw conclusions from data and correlate data with business needs
- Attend surgical procedures and provide technical expertise to physicians in sterile operating room environment (ie. Case coverage)
- Handle, work, and professionally manage stressful situations. Ability to work autonomously and within a team
- Works closely with customer service, distributors and hospitals to ensure seamless order management process
9
Skills For National Account Field Support Specialist Resume
- Manage inventory at distributors and hospitals to ensure product traceability, accurate replenishment orders and appropriate disposition of expired product
- Audit inventory at distributor locations to verify consigned stocks and coordinate replenishment with customer service
- Understand customer replenishment cycle and provide forecast for demand
- Identify sales leads and enter them into sales management tool
- Basic knowledge in P&C, Life & Retirement
10
Skills For In Field Support Specialist Resume
- Work within direction and guidance provided by RBMs
- Responsible for day to day questions and support of Bank Commission and FSST team
- Responsible for analysis of service trends (i.e. write offs, adjustments, quality control, productivity metrics). In conjunction with the Manulife Bank Field Support Services and Commissions Managers
- Identifies areas for improvements in efficiency, consistency, and quality
- Act as SME/resource for all releases and updates. Participate in projects to help provide input on FSST/Commission behalf and to support team throughout release
List of Typical Responsibilities For a Field Support Specialist Resume
1
Responsibilities For Senior Field Support Specialist Resume
- Effectively work with sales and Operations team to resolve pricing issues and address inquiries
- More than 3 years of experience at IT section is required
- Challenge the organization to consider radically different experience concepts
- Maintain documentation for assigned facilities, including hardware inventory, work request ticket tracking, time tracking and assigned project work
- Support field invoicing process including uploading of invoices to third party customer portals
- Conduct IT-related new hire orientation training and onboarding activities for both employees and contractors
- Use Service Bench reporting tools to gather and analyze warranty claiming data
2
Responsibilities For Technical Field Support Specialist Resume
- Provide purchasing support to HQ and field offices by submitting PO and payment requests through the Ariba system
- Support engineering group by mailing out technical tools to the field when requested
- Manage the direct shipping of special tooling process
- Conduct franchisee inventories to maintain accurate accounting records and report results to Business Managers with recommendations
- Provide telephone and computer support to RGIS field personnel regarding inventory transmissions, equipment and procedures
- Performs basic troubleshooting of inventory equipment and programs
- Monitor open orders and follow up with supplying plant or vendor
- Transfer stock between warehouse plants using STO’s
- Smiths selling models in order to become a greater value to customers and the Company
3
Responsibilities For Field Support Specialist Admin Resume
- Coordinate and perform software installations and provide basic end user training
- Enjoys Working with Electronics/Computers
- Advanced abilities with Microsoft Office including Word, PowerPoint and Excel,
- Completion of all available Product Training Classes, especially iCOM, and new products
- Perform any repair or modification to Liebert precision cooling equipment
- Network the controls of major product lines (including DS, XD, CRV) and set up teamwork, lead-lag
- Qualify hospital credentialing processes
- Identifies opportunities for improvement by reviewing inventories, schedules, and other cafe reports on a weekly basis
4
Responsibilities For Lifecafe Field Support Specialist Resume
- Installation and Testing of New Sites
- Customer Acceptance Testing and Documentation
- Maintenance and Installation Reporting
- Assist with monitoring the Member Administration interface to adhere to policy and timeliness of approvals
- Work closely with internal departments; customer-service standards; resolve problems; identify billing system improvements
- Contract and Legal pricing research
- Provide direct support to Sales, Fleet Sales and Engineering on technical topics
- Provides system guidance and training to Café and Regional Managers
- Job is located primarily in Washington DC; however traveling to locations outside of the state is very likely
5
Responsibilities For PC Field Support Specialist Resume
- Travel approximately 10% of the time (including overnight/multiple nights/weekends as necessary)
- Basic understanding of some aspects of franchisee operations, for example
- Ensure all safety protocols are adhered to while onsite
- Daily travel within the Los Angeles / Anaheim metro market
- Troubleshoot and repair DPM System products in house and at the customer’s site
- Resolve all incidents at our customers’ sites in a timely manner and/or escalate incidents to problem management and provide technical consultancy
- Manage all Market Manager’s travel plans and agendas as needed from the business
6
Responsibilities For IS Field Support Specialist Resume
- Possess excellent communication skills, both written and verbal, and have a solid understanding of the English language. Bilingual capabilities (especially in Spanish) and Travel Booking experience are highly desired, but not required
- Conduct route surveys properly and in accordance with qualitative and quantitative criteria as set forth in the survey guidelines as established by Snap-on
- Assist in the DOT Drug and Alcohol program in accordance to the FMCSA regulations and Kiewit’s corporate policies
- Provide the highest level of customer service to internal and external customers; understand Kiewit’s core business and promote a sense of urgency toward business critical issues
- Contribute to the continuous improvement of the business area’s Program Management Office
- Position provides management and coaching support to employees in a designated territory in order to meet customer Service Level Agreements (SLAs); Manages all territory FLM activities to ensure delivery of on-site support services by promoting and improving customer and employee satisfaction
- Organize, schedule and track field trial installations with the customers, ASCs, and FE’s
7
Responsibilities For Information Technology Field Support Specialist Resume
- Organize, schedule and track on-site visits with the customers, ASCs, and FE’s
- Understand and be proficient in Leica’s current and new product technologies and applications in a diagnostic histopathology environment. Provide suggestions for process or product improvements, new products, and promotion of sales/support methods
- Provide second line (after TAC) of customer phone support for remote customer problem solving
- Collaboration with colleagues on the investigation of difficult technical applications situations with customers. Detail oriented assessment of customer situation, gathering all information and employing critical thought process
- Follow normal S.O.P. for any adverse events and complaint handling, involving all required parties: (Quality Assurance/Regulatory Affairs, Technical Assistance Center, appropriate Business Unit, and Sales team) ensuring customer satisfaction and complaint resolution
- Maintain accurate and current customer contact and engagement history in assigned customer tools SFDC, information in a format that is accessible to the Company
- Physical requirements include lifting, climbing towers and ladders, bending and kneeling
8
Responsibilities For Domestic Field Support Specialist Resume
- Troubleshoots and resolves basic engineering problems
- Replenish stock by creating internal Stock Transport Orders (STO’s) and external Purchase Orders (PO’s)
- Supports Oracle’s customers by identifying systems, storage and software problems, and performing the necessary remedial activities to restore operation as required
- Endeavours to ensure Oracle’s Services meet Customer Satisfaction goals
- Carries out information systems and/or information technology tasks within more than one discipline
- Monitors and supports the information technology and systems infrastructures
- Responds to issues that cannot be resolved by an IT help desk
- Experience includes five of the following areas: system operations, engineering, design, installation, repair analysis, quality assurance, troubleshooting or installation and repair of network systems and infrastructure
- To ensure effective promotion and sales support of the Smiths Medical product portfolio within a defined geographic area
9
Responsibilities For National Account Field Support Specialist Resume
- Enter invoice payments into systems
- Develop spreadsheets to calculate production and costs
- Responsible for inventory management of several remote warehouse plants in SAP
- Reviews Field FedEx invoices and assigns proper project and task codes
- Assists with the review of subcontractor and other Field-related invoices
- Reviews Field Production reports and identifies potential issues. Coordinates with Director of Field Services and Field Management team
- Develop a thorough understanding of all products across Allegion’s multiple product lines and utilize that understanding to provide customers with solutions around their total opening
- Travel to job sites to perform on site failure analysis and/or repairs
10
Responsibilities For In Field Support Specialist Resume
- Perform a detailed analysis of field situation based on verbal or written customer input
- Advanced knowledge of all catalogs, price books, and other documentation
- Develop advanced knowledge of competitor’s offerings and provide competitor crossovers to Allegion brands where possible
- Support solutions of our Electronics portfolio for OEM partners and targeted customer solutions. Work with engineering and OEM reps to create better handoffs for support of the OEM partners
- Debug and troubleshoot product issues in the field
- Support for implementations where hardware has been installed incorrectly
- Provide rough layouts of components for drawings to be created by customers. Support of wiring diagram work for proposed jobs utilizing the Customer Care Organization
- Input to which components and parts are to be used for a job
- Installation support for new dealers and distributors
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