Computer Support Specialist Resume Sample
Nolan Kshlerin
35860 Kattie Motorway,
Houston,
TX
+1 (555) 348 0979
Work Experience
Computer Support Specialist
10/2017
-
PRESENT
Philadelphia, PA
- Monitor the enterprise infrastructure worldwide
- Detect and respond to all global infrastructure alerts and escalate to the appropriate parties as necessary following standard operating procedures
- Use monitoring tools to determine the nature of the outage and follow online procedures to resolve the problems
- Provides Data Center remote-hands support to internal IT customers. Aids in troubleshooting and providing issue resolution
- Manage and monitor enterprise job scheduling utilizing the associated job run book to react and resolve any issues
- Prepare, initialize, and execute legacy and special request system backups nightly, weekly and/or on request. Review system backup reports and create trouble tickets
- Perform automated tape library procedures and inter-Data Center shipments
- Maintain offsite tape rotation to ensure compliance with data retention policies
Mid-level Computer Support Specialist
01/2013
-
07/2017
Houston, TX
- Review service requests and incident tickets to ensure integrity and accuracy of data recorded
- Writes standard operating procedures (SOPs) and maintains content of current documentation for the Operation’s Team
- Identify and present opportunities to improve operational procedures and documentation
- Manage enterprise Global IT support calls and track and close trouble tickets
- Demonstrated ability to perform at an advanced level, troubleshooting techniques, communicating issues and results to co-workers and escalating to immediate management
- Manage security solutions utilized by the Global Data Center
- Assists on projects for both internal/external customer installation through coordinating facility services, equipment, and cabling in preparation for customer installations
- Prepares daily shift turnover report. Updates throughout shift to ensure daily all shift activities are performed, documented, and communicated. Escalates all issues outside of normal operations using appropriate methods
- Presents ideas clearly both verbally and in writing so that others can understand. Listens attentively to others and tailor’s communications based on the audience. Presents a professional image when communicating with others
Senior Computer Support Specialist
01/2010
-
08/2012
Chicago, IL
- Daily reports and trackers
- Work status updates
- Accuracy and accountability
- Flexibility in scheduling and on-call availability
- Strong troubleshooting and analysis with IBM Power Systems, Windows Servers, Linux, VMWare, Data Center Backup solutions, Microsoft Office, Windows 7
- Strong problem solving, communication and customer service skills
- Excellent understanding of system monitoring and operator fundamentals
- Analyze complex information and collect and research data
- Identify new processes and system functionality to take full advantage of the KP HealthConnect system in supporting clinical information and business needs. Identify valued changes and enhancements to system and processes and triage, when appropriate. Participate in other KP HealthConnect initiatives as assigned
Education
University of Wisconsin-Richland
2006 - 2010
Bachelor's Degree in Computer Science
Professional Skills
- Excellent analytical skills; superior problem-solving skills with hardware and software issues
- Strong analytic skills, outstanding customer service skills and be detail-oriented
- Excellent interpersonal skills, oral and written communication skills, and personal initiative
- Demonstrate excellent critical thinking and problem solving skills
- Established communication and social acumen skills, including highly effective verbal and written skills
- Demonstrated effective Customer Care and desk-side support skills and experience
- Demonstrated skills in installing and testing personal computers, printers, and other peripherals
How to write Computer Support Specialist Resume
Computer Support Specialist role is responsible for customer, technical, software, training, microsoft, hardware, troubleshooting, windows, analytical, communications.
To write great resume for computer support specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Computer Support Specialist Resume
The section contact information is important in your computer support specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Computer Support Specialist Resume
The section work experience is an essential part of your computer support specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous computer support specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular computer support specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Computer Support Specialist resume experience can include:
- Attend ongoing training programs to keep technical skills sharp
- Proficient skills with Windows operating system and networked shares
- Customer support and/or service experience with strong troubleshooting abilities
- Proven experience with troubleshooting principles, methodologies, and issue resolution techniques. Knowledge of client/service technologies and architectures
- Effectively listen to clients to isolate the root cause of a problem
- Training and/or experience in computer procurement operations, software/hardware installation, diagnostics and repair in an instructional lab setting
Education on a Computer Support Specialist Resume
Make sure to make education a priority on your computer support specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your computer support specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Computer Support Specialist Resume
When listing skills on your computer support specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical computer support specialist skills:
- Excellent customer service, problem solving, and oral and written communication skills
- Excellent customer service, problem solving, and oral and written communications skills
- Strong analytical and problem solving skills with keen attention to detail
- Excellent tracking and follow-up skills
- Possess the IT technical knowledge, skills and experience necessary to successfully troubleshoot IT related problems
- Demonstrated directly related IT experience or an equivalent combination of education and/or experience
List of Typical Experience For a Computer Support Specialist Resume
1
Experience For Mid-level Computer Support Specialist Resume
- Demonstrate professional customer service skills and the ability to patiently explain technical concepts to a diverse body of users
- Skill in the use of standard microcomputer software applications with AutoCAD experience highly desirable
- Skill in the use of standard microcomputer software applications and network administration experience highly desirable
- Communicate cordially and effectively with faculty, staff, students, and supervisor,both verbal and written
- Demonstrated windows desktop support work experience, to include both Windows 7 and 10 and Microsoft Office 2010
- Two (2) years of work experience installing, testing, troubleshooting, and repairing personal computer software and hardware
- Demonstrated competency deploying, maintaining, and securing network services such as File Services and Print Services in an Active Directory environment
2
Experience For Fixed Assets Computer Support Specialist Resume
- Hands-on experience configuring, installing, and managing JetDirect print servers, and network fax/scanner/copier devices
- Experience with installing and administering windows operating systems in a Microsoft Active Directory based environment
- Experience supporting desktop applications, including but not limited to Microsoft Office
- In-depth, hands-on knowledge of and experience with enterprise and desktop applications, including Silverlake Banking Applications and MS Office
- Experience with creating and updating documentation
- Experience in supporting desktop computers/peripherals in a Microsoft networked environment
- Strong knowledge of Windows XP/7 operating systems
- Experience working in a Help Desk/Technical Support environment
- Proven excellence in writing and documentation
3
Experience For Senior Computer Support Specialist Resume
- Experience with U.S. Air Force standards, regarding hardware and software maintenance
- Skill in the installation and troubleshooting of standard PC software applications
- Experience with regulatory and legislative authorities including but not limited to PII and FERPA
- Experience with the Remedy Action Request System or equivalent
- Comprehensive knowledge and experience with principles and concepts of computer systems and operations
- Experience with system administration tasks in a windows operating system environment
- Provide excellent customer service with a pleasant and professional manner
- Demonstrate the ability to diagnose and repair compromised systems
4
Experience For Ops Computer Support Specialist Resume
- Demonstrate the ability to utilize initiative, function in a team environment, and work independently under minimal supervision
- Internet experience desired
- Experience with remote management software (Microsoft SCCM, IBM BigFix, Kaseya, etc.)
- Experience with advanced system administration tools (Microsoft MDT, PowerShell, etc.)
- Server configuration and support experience
5
Experience For Senior Remedy Computer Support Specialist Resume
- Experience in a desktop support role within Higher Education or other non-profit environment
- Some knowledge and experience with Macintosh computers and associated software applications
- Experience with large-scale desktop builds/deployment/support
- Experience with problem management software systems such as Heat
- Experience with LAN management
- One to 3 years' Support experience
- Demonstrate the desire to learn new things about technology and MSU
6
Experience For Remedy Computer Support Specialist Resume
- Exercise a high level of initiative and good judgment
- Be thorough and possess excellent attention to detail
- Experience with hardware and software solutions for the delivery of distance education
- Experience related to distance education delivery and instructional design
- At least one year of experience in systems analysis
- Experience with the University of Arkansas systems, specifically BASIS, UA Connect (formerly ISIS), and related UA software
- Experience with Banner/Hokiemart OR similar purchase order system
- Experience with University purchase card policies and procedures
- Knowledge and experience with computer applications in an academic library
7
Experience For Computer Support Specialist S-n.w Portland Resume
- Specific knowledge and experience with procurement, inventory and maintenance of PC and Macintosh software and hardware
- Experience with the repair and maintenance of computer systems
- Bending and lifting (10-70 lbs), grasping, fine hand coordination, pushing and pulling
- Installing and configuring operating systems, networked and local printers, and business applications
- Networking protocols (Ethernet and TCP/IP) and networking equipment such as routers, switches, hubs, terminal servers, etc
- Working knowledge of software with emphasis given to the Microsoft Office suite
8
Experience For Computer Support Specialist Resume
- 2) Tracking and documenting problem tickets through the use of the Ticket Tracking System
- Lift Pull of 20lbs, frequent lifting and stooping and standing as needed
- Record, track and document the problem-solving process, including all successful and unsuccessful decisions and actions taken through to final resolution
- Provides technical support for computing, networking, and telecommunications problems
- Field incoming problem tickets from end-users to resolve application and software issues within servers, databases, and other mission-critical systems
- Document all pertinent end-user identification information, including name, department, contact information, and nature of problem or issue
- Communicate application problems and issues to key stakeholders, including management, development teams, end-users, and unit leaders
- Maintain and enhance performance of all new and existing software and application across the organization
- Participate in the design, development, and delivery of software application training programs and individual classes
9
Experience For Mid-level Computer Support Specialist Resume
- Perform preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software
- Working a team-oriented and collaborative environment
- Utilize issue tracking system to track all support requests from start to finish
- Keep computers and printers up-to-date with latest operating system updates and hardware firmware updates
- Work with vendor to have existing computer equipment repaired quickly, as needed
10
Experience For Fixed Assets Computer Support Specialist Resume
- Expedite troubleshooting of equipment with technical interface. Determine when problem requires vendor
- Configures user access and troubleshoot network printing services. Installs, configures and maintains print servers
- Assists with the assessment, planning, and implementation of department moves and special projects
- Assist with support of enterprise audio-visual, videoconferencing, and telehealth services and equipment
- Respond to inquiries concerning system operation and diagnoses system hardware, software, and operator problems
- Troubleshoot, as necessary, in order to provide user with prompt and proper corrective action toward achieving problem resolution
List of Typical Skills For a Computer Support Specialist Resume
1
Skills For Mid-level Computer Support Specialist Resume
- Communicate effectively, project a positive image and communicate technical issues to a non-technical audience
- Well-developed technical support skills and customer service ethic
- Communicate effectively to a variety of audiences through a variety of channels (in-person, phone, email, etc.)
- Prior experience
- Experience supporting a variety of desktop applications running in various operating systems
- Experience in installing and maintaining Windows operating systems
2
Skills For Fixed Assets Computer Support Specialist Resume
- Experience in educational computing; instructional systems design; multimedia technology; and programming
- Experience with web development tools, ticketing systems, web graphics tools, media technologies, HTML, and digitizing content
- Experience with networking concepts and devices (i.e. tcp/ip, firewalls, vlan switching, etc.)
- Experience providing remote troubleshooting/investigation
- Experience in installing and maintaining MacOS
3
Skills For Senior Computer Support Specialist Resume
- Has a strong working knowledge of computer operations
- Strong knowledge of ITSM Ticketing system
- Experience supporting a Lockheed Martin business area
- Experience in manufacturing
- Customer-service oriented and has experience providing technical support to clients via phone and e-mail
- Demonstrated proclivity to anticipate emerging needs and the initiative to develop and recommend solutions
- Experience with web-based course delivery technologies in the context of higher education, including, but not limited to, the Moodle LMS
4
Skills For Ops Computer Support Specialist Resume
- Demonstrated knowledge of hardware and networking components
- Experience such as maintaining Windows, Apple, and/or Linux based systems
- Experience maintaining Windows, Apple, and/or Linux based systems
- Experience working with Windows Server, MS Active Directory, group policies, and/or Configuration Management
- Experience with automated deployment of Windows, Linux, and MacOS desktop and applications running on each
- Experience providing technical support and guidance in an IT support, help desk or related role
- Experience with basic system administration tasks in a Windows operating system environment
- Windows 7/10 Troubleshooting Experience
5
Skills For Senior Remedy Computer Support Specialist Resume
- Good understanding of local area networks, with emphasis on TCP/IP, firewalls, wireless and Ethernet
- Demonstrated knowledge of user administration and bug fixing in a client server environment
- Interface and maintain effective communication with other Support, Training, and Information Systems staff
- Experience with Microsoft Windows Operating
- Experience working wtih Peoplesoft student inofrmation systems
- Extensive experience working with Linux
- Experience working with Windows Server, group policies, and/or Configuration Manager
- Experience with network applications, word-processing and other office related products
6
Skills For Remedy Computer Support Specialist Resume
- Professional experience in supporting Windows 7/8/10, OS X, and MS Office products
- Strong working knowledge of Windows 7/8/10, OS X, and MS Office products
- Experience in maintaining OS system images in a corporate environment
- Demonstrated knowledge of Windows 7, Windows 8, Windows 10, TCP/IP Networking, and MacOS X, installation of software and account set up
- Knowledge to operate general office equipment
- Advanced level VPN/Remote Access support experience
7
Skills For Computer Support Specialist S-n.w Portland Resume
- Experience with vulnerability remediation software
- Demonstrates ability to work and function within a team environment and has the ability to multi-task
- Demonstrates expertise in instructional technologies, such as LMS, CMS, Elluminate, SCORM, LAMS, Web 2.0, etc
- Proven ability to present technical information to a non-technical office in a friendly and helpful manner
- Experience with Remedy Action Request System or equivalent
- Customer Service experience, preferably in a technical environment, required
- Experience with workstation set ups
- Experience with computer support services
8
Skills For Computer Support Specialist Resume
- Previous Computer/IT experience
- Arrange for any necessary corrective action or escalate problems to higher priority as required to resolve
- Experience with administration tasks for Mac OS devices
- Certificate of completion in Computer Hardware and Desktop Support or the equivalent in experience
- Maintain effective communication and follow-up with assigned floors
- Prioritize, schedule, and administer all instances where enhancements and defect resolution are required
- Working knowledge of network computer hardware and software
9
Skills For Mid-level Computer Support Specialist Resume
- Utilizing Remedy, work customer reported desktop
- Working knowledge of Windows server and Linux client and server administration
- Working knowledge of Kaiser Permanente purpose, functions, organizational structure, and physical scope of region
- Understanding various Instructional Technology and media
- Looks for opportunities to enhance existing IT processes and technology by anticipating departmental needs and leveraging emerging technologies
- Background in installing and configuring operating systems, networked and local printers, and business applications
- Assists with inquiries regarding equipment problems, software packages, operating systems, and networking applications
- The contractor shall provide backup Video Teleconferencing (VTC) support to be able to setup a VTC meeting in the absence of primary VTC support
10
Skills For Fixed Assets Computer Support Specialist Resume
- Performs testing and diagnostics to confirm reliable hardware, operating system functionality and file system integrity
- Maintain computer network and related computing environments including computer hardware and software
- Install new, or move existing telephones, fax lines, network cabling, public address speakers, computer equipment and printers as needed
- Learn quickly, adapt gracefully, work under pressure, and enjoy working in a rapidly changing environment; and
- Provide support in helping faculty and staff to identify and integrate existing and new information technologies
- Basic understanding of varying versions of Microsoft Windows, Active Directory, Group Policy and VoIP
List of Typical Responsibilities For a Computer Support Specialist Resume
1
Responsibilities For Mid-level Computer Support Specialist Resume
- Experience installing, configuring, and updating hardware and software for both Apple and Windows operating systems
- Experience with troubleshooting hardware and software issues on both MAC and PC operating systems
- IT support ticketing system experience desired
- Experience with serving the IT needs of remote staff
- Demonstrate willingness to cover extended hours and overtime on holidays, weekends or after regular business hours when coverage is needed
- Capable of writing and speaking clearly when exchanging information with customers in person, email, web-based text chat, or other written documents
2
Responsibilities For Fixed Assets Computer Support Specialist Resume
- Uphold the universal competencies of teamwork, maintaining a safe and secure work environment, and inclusion and diversity
- Communicate with a broad range of users, in person and in writing, about technical topics at a level appropriate for the intended audience
- User account administration including rights, permissions and systems groups
- General knowledge of Microsoft Office, networking, and iOS
- Develops and maintains an inventory system for WTI computing assets
3
Responsibilities For Senior Computer Support Specialist Resume
- Solves problems associated with the installation, set-up, and configuration of microcomputer hardware and software operating in a networked environment. (.)
- Maintain hardware inventory for accurate fixed assets accounting
- Basic understanding of network systems
- Recommend, purchase, and install technology for the Bagley College of Engineering
- Monitor faculty and staff needs and assist in providing appropriate resolution to those requests
- Mastery of video-streaming, electronic classroom, and online technologies
- One or more high-level programming languages such as Python, PHP, Java
4
Responsibilities For Ops Computer Support Specialist Resume
- Ensure student and faculty hardware and software needs are met in the Information Technology microcomputer/networking labs at all four campuses
- Configure and maintain virtual networking lab environment
- Solves problems associated with the installation, set-up, and configuration of microcomputer hardware and software operating in a networked environment
- Work with a variety of different users with varying technical knowledge
- Safely move and handle items weighing up to 50 lbs
- Highly knowledgeable of Microsoft Windows and Mac operating systems
5
Responsibilities For Senior Remedy Computer Support Specialist Resume
- Knowledge of securing information technology resources such as printers, copiers, computer, and mobile devices
- Some work outside with temperatures reaching 120 degrees Fahrenheit
- Broad knowledge of programming languages and techniques
- Prepare IT equipment for recycle or disposal, including printers, scanners, and network plotters
- Pick up and sanitize, following official specifications, and catalog equipment for reuse
6
Responsibilities For Remedy Computer Support Specialist Resume
- The contractor shall have detailed understanding of Information Technology Enterprise license agreements to ensure they meet the Government PMO requirements
- Visit assigned locations to accomplish major hardware exchange and re-imaging of systems when remote PC
- Identify recurring problems and propose resolutions
- Communicate technical concepts on a variety of levels depending on the technical expertise of target audience
- Offer IT support for operating systems, productivity software, and a variety of other applications used internally
- Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
- Respond to calls from U-Haul affiliates with regard to questions and/or problems concerning computer based systems
7
Responsibilities For Computer Support Specialist S-n.w Portland Resume
- Determine nature of call by identifying location type and symptoms provided by caller
- Maintain just-in-time production methods, along with total quality control at the source of the work being performed
- Work in a high paced environment with limited direction and a level of responsibility to resolving technical support
- Familiar with operating systems, file structures, formats and protocols
- Work some evening and weekends
- Familiar with tools such as System Center Configuration Manager (SCCM)
- Hardware maintenance and repair in a Windows, Linux and UNIX based infrastructure
- Familiar with and can use the approved ONI Enterprise Sustainment Readiness Management System (SRMS), BMC Remedy as of the date of this SOW, at the expert level, or that are capable of reaching the expert level within the Government and Contractor agreed amount of time
- Can use existing enterprise tools to remotely access user desktop views and manipulate system to conduct tactical troubleshooting, verify symptoms, and fine-tune problem description, and to isolate faults and resolve the commonly reported basic problems
8
Responsibilities For Computer Support Specialist Resume
- Maintenance and repair in Windows, LINUX and UNIX based infrastructure (Windows Server/ Exchange and Solaris)
- Network+ and A+ Certified
- BICSI ITS Installer 2 (Fiber Optic) within one year
- Work hardware related issues (desktop, laptop, printer)
- Provide support for Rogers PC/network users
- Configure and troubleshoot networked PCs, printers and other devices as directed and per department procedure
- Set up and maintain network user accounts. Assist users as needed (help desk)
- Assist with telephone and mobile device support and management as directed
9
Responsibilities For Mid-level Computer Support Specialist Resume
- Assist in ensuring the senior management is adequately protecting sensitive data by implementing established policies and practices, leveraging information security tools and promoting end user awareness and training
- Create and maintain accurate system and end user documentation
- Communicate with a broad range of users about technical topics at a level appropriate for the intended audience
- Collaborate with peers to support initiatives which support the university’s mission and strategic plan
- Work independently, manage multiple projects simultaneously, and take initiative to solve complex IT problems
10
Responsibilities For Fixed Assets Computer Support Specialist Resume
- Assist in ensuring offices are adequately protecting sensitive data by implementing established policies and practices, leveraging information security tools and promoting end user awareness
- Secure information technology resources such as printers, copiers, computer, and mobile devices
- Independently troubleshoot and find solutions to technology issues
- Understand user requirements and respect user time
- Accurately identify, troubleshoot, and resolve hardware and software issues
- Manage build of PC setup and deployment of new PCs and printers
- Support computers, laptops, tablets, smart phones and applications
- Remains current with system information, changes, and updates
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