Clinical Support Specialist Resume Sample
Alec Von
89001 Aglae Port,
Detroit,
MI
+1 (555) 671 0470
Work Experience
Clinical Support Specialist
10/2016
-
PRESENT
Dallas, TX
- Travel required throughout assigned territory. Up to 90% overnight travel required
- Move moderately weighted objects from on position to another
- Use fingers and the whole hand or arm, as in handling, typing, etc
- Enter/retrieve data on computer as position requires extensive computer use
- Sedentary work in the office
- Performs complete and accurate patient registration including but not limited to walk in, check-in, and/or scheduled
- Demonstrates ability to successfully adapt and perform during times of high volumes and/or high patient acuity. Demonstrates skill to service both hospital and physician office patients, if necessary
- Supports inbound and outbound calls to or from patients, guests, or appropriate parties as needed to provide services
IV Clinical Support Specialist
08/2013
-
07/2016
Detroit, MI
- Understands and supports Point of Service Collections. Performs all necessary functions needed to collect patient obligations
- Refers patient to appropriate person for questions regarding; collections, insurance coverage, and financial assistance
- Performs clinical functions as required, including any of the following: Phlebotomy, Pain management, EKG’s, Holter Monitors, 24 hour Blood Pressure Monitoring and Point of Care Testing if needed based on department needs
- One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization
- Coordinating with the Information Technology department throughout the trial to create and maintain project-related electronic storage methods on company secured file servers
- A radiographer with at least 3 to 5 years working experience in interventional radiology. Experienced in wide range of cardiac and general angiography procedures. Experienced in general fluoroscopic, mobile and Operating Theatre procedures
- Good communication and interaction skills with IR staff including doctors, nurses, radiographers, and other vendors
- Previous knowledge or training on Siemens AX equipment and applications is an advantage
- Existing Singapore Allied Health Professional Council (AHPC) registration, or valid qualifications for registration, is an advantage
Joint Replacement Clinical Support Specialist Scotland
08/2008
-
06/2013
Los Angeles, CA
- Keep updated documentation attached to member’s case files
- Other clerical work as needed to support the team
- Document case management activities in FlexCare according to Beacon Standard Operating Procedures
- Acquire/maintain an appropriate level of knowledge on the financial aspects of clinical studies, GSK’s financial tools and systems to effectively manage the clinical study payments
- Collaborate with the Manager, Document Control or Lead Document Control Specialist for one or more of the following per the relevant company quality documents
- Experience in pharmaceutical industry or health related field
- Provide 2nd level support on Masimo’s Automated Data Collection (ADC) tool set to field Clinical Specialists and Account Managers
- Responsible for preparing the Investigator and Sponsor files with essential documents for the initiation of sites participating in clinical studies. Responsible for archiving at the end of study in accordance with relevant GSK SOPs, policies and local regulatory requirements
- Responsible for accuracy and currency of clinical trial tracking system data by the monitoring of study milestones at each stage of the study.Work with the Local Expert Users group to gain expert knowledge and provide eTrack local expert support as an initial point of contact for the S/CRA/LSM
Education
Belmont University
2003 - 2007
Bachelor's Degree in Nursing Informatics
Professional Skills
- Excellent Communication and multi-tasking skills and ability to prioritize work activity
- Strong interpersonal skills to clearly and succinctly demonstrate products and procedures
- Possess the organizational, verbal, written and interpersonal skills necessary to interact effectively with all levels of personnel and external stakeholders
- Strong cross-functional collaboration and interpersonal skills
- Exhibit strong platform skills and persuasive communication abilities
- Winning personality and extensive people skills
- Use multiple media to communicate effectively. Operate, maintain, calibrate, and solve problems related to testing equipment
How to write Clinical Support Specialist Resume
Clinical Support Specialist role is responsible for software, basic, database, training, computer, manufacturing, finance, procurement, auditing, security.
To write great resume for clinical support specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Clinical Support Specialist Resume
The section contact information is important in your clinical support specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Clinical Support Specialist Resume
The section work experience is an essential part of your clinical support specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous clinical support specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular clinical support specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Clinical Support Specialist resume experience can include:
- Maintain and develop expertise on Teleflex Medical’s products, with particular emphasis on the product portfolio related to specific clinical specialty area and expertise
- Communicates with line management staff, other department personnel by utilizing effective verbal, written and computer skills
- Effective communication and presentation skill
- Proven ability to be an effective and timely communicator with co-workers and all levels of patient care team is required
- One year in experience in customer service, communications or related experience, particularly in call centers in the area if IT problem-resolution
- Theatre experience essential. Several years experience within a theatre environment
Education on a Clinical Support Specialist Resume
Make sure to make education a priority on your clinical support specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your clinical support specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Clinical Support Specialist Resume
When listing skills on your clinical support specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical clinical support specialist skills:
- Good communication and organizational skills with ability to interact well with all levels of management and staff (internal and external)
- Workshop/product demonstration skills including anatomy and physiology knowledge base
- Presentation and detailing skills
- Demonstrates excellent product knowledge and professionalism with workshop
- Two (2) years of proven knowledge of clinical workflows and documented ability to provide excellent support to clinical staff required
- Computer software package skills (Word, Excel, PowerPoint)
List of Typical Experience For a Clinical Support Specialist Resume
1
Experience For IV Clinical Support Specialist Resume
- Demonstrates outstanding ethics at all times. Treat customers and other employees with respect and represents Stryker in the best possible light
- 5+ Experience working on multiple clinical studies, including complex projects assignments in a matrix environment
- Experience in cardiac rhythm management or electrophysiology
- Strong medical background and attention to detail
- Primary focus on high-priority customers in Area hospitals,
- Report all Merit Medical related issues from customer via the RGA process in a timely, comprehensive and effective manner
- Direct critical care, NICU, OR, or emergency medical experience, ability to communicate with all areas of healthcare industry;
- Previous health care / insurance experience
- Assisting internal and external customers with requests for release of information
2
Experience For Local Clinical Support Specialist Resume
- Mentor and support field force in growing the clinical comfort level with our current customers regarding our products
- Maximize customer case support capability through proper planning and scheduling techniques
- Research coaching health topics covered by Onlife Health, including behavior change/modification techniques
- Plan, design and implement methods of communicating research findings to the coaching center, as needed
- Provides support to end users by participating in a continuous support plan of system training related issues for clinical staff
3
Experience For Joint Replacement Clinical Support Specialist Scotland Resume
- Assists patients/clients with billing questions and contacts patients/clients regarding individual accounts
- Works with the billing department to assure records are complete and ready for billing
- Assists other departments with faxing medical records, retrieving medical records from files
- Dry training/ ESI - CoE training
- Develop and facilitate training based on adult learning principles
- English language – intermediate in reading and writing
- Adhere to and ensure the compliance of Teleflex Medical’s Code of Conduct, all Company policies, rules, procedures, and housekeeping standards
- Broaden the use of Merit products in all accounts, and focus on promoting those products with highest margins
4
Experience For Spine, Clinical Support Specialist Resume
- Establish and maintain close relationships with new and existing accounts / customers by
- E) Prepare drawings and ensure smooth processing for customer customized Merit Medical product kits were applicable
- Articulate an in-depth understanding of Oncology, Hepatology and Nexavar to a targeted customer base within an area
- Provide technical in-services while serving as a patient advocate
- Guide customers in company’s Event Reporting process
5
Experience For Clinical Support Specialist, Hospital Resume
- Provide Clinical Support to customers during cases performed with Biosense Webster products
- Focus on customer "training" to achieve account (technology) independence on BW products within agreed time frames
- Be an expert on successful ablation strategies using Biosense Webster products
- Maintains a knowledge level of current nursing practice
- Provides on going support to the clinical care providers with technology changes/enhancements
- Assist in defining the scope of service in support of CCHS mission, vision and strategic direction
- Participates in the design, development, testing and implementation of the perioperative services
- Uses educational framework and clinical knowledge to promote unsurpassed excellence in providing system technology education
- Consults with other educators, nursing management and support services personnel
6
Experience For Product & Clinical Support Specialist, AT Resume
- Create member episodes for the Nursing staff
- Development and maintenance of tracking reports
- Synthesize information presented in the clinical literature and present to the clinical operations team on an ongoing basis
- Participates in performance assessment and improvement initiatives on the identification, design, testing, and evaluation of clinical informatics applications
- Provide technical assistance during clinical study procedures with a focus on Terumo related clinical trial study devices
7
Experience For Spine Clinical Support Specialist Resume
- Assist with identifying sites and potential clinical investigators
- Provide the primary contact for calls and other communication (emails, faxes, correspondence) coming into the PEMS department
- Communicates the Occupational Health Examination and/or other testing requirements to applicants
- Assists with scheduling any required health examinations and/or health questionnaires
- Monitors receipt of documents and follows-up with internal/external customers for missing documentation
- Be proactive in providing feedback to the management and to his peers, on market trends, new product adoption, competition
- Implementation of training, provision of instruments and implementation of new Stryker business
8
Experience For Senior Clinical Support Specialist Resume
- Understands the clinical application of the broader Stryker portfolio to offer our customers an understanding of our wider product range
- Maintains a basic business plan highlighting daily, weekly and monthly objectives
- Develops an understanding of the local healthcare environment and Regional strategy
- Participate in all corporate sales and marketing promotions as and when required
- East Switzerland (including but not limited to Zurich, Basel, Luzern, Bern)
- Flexible and responsive to new ideas in a changing environment
9
Experience For Clinical Support Specialist Resume
- Current license in nursing (RN, BSN, NP, APN)
- Established relationships and understanding of oncology departments within institutions and/or hospitals in territory
- Bachelors in Science Nursing
- Construct a basic business plan, highlighting daily, weekly and monthly objectives
- Have an ability to build rapport and understand the importance of relationships in selling
- Perform vision testing (visual acuity, color and depth perception), interpret results, and recommend follow-ups
- Perform audiometric testing and inform employees of recommended actions
10
Experience For IV Clinical Support Specialist Resume
- Review test results and provide health care providers with diagnostic results for interpretation according to protocol
- Maintain documentation related to testing equipment and provide technical assistance and support
- Provide quality assurance through documentation, quality control, proficiency testing, and problem assessments
- Ensure the accuracy and integrity of samples, internal test results, and/or laboratory testing data
- Files and tracks study monitoring follow up letters for open protocols. (30%)
- New client establishment / existing account maintenance
- Goal setting / achievement
- Technical background (Operating room, Intensive care.)
- The complete Teleflex Medical product portfolio related to the clinical area of expertise and related Teleflex Medical competitors’ products
List of Typical Skills For a Clinical Support Specialist Resume
1
Skills For IV Clinical Support Specialist Resume
- Communication skills (oral, written and presentation)
- Health Care Experience, and/or Cerner AMS Experience
- Basic PC skills and ability to work with a keyboard
- Database management and computer skills required
- Provide ClinCheck review and clinical support to customers to improve their invisalign operation skills
- Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice
2
Skills For Local Clinical Support Specialist Resume
- Understanding of, and experience in, U.S. clinical trial processes
- Two (2) years of experience providing system support to clinical staff, or working in a clinical setting with daily use of an electronic health record required
- Experience multi-tasking (i.e. handling daily work, urgent emerging issues, project management, and phone call requests, etc.) (i.e. a medical/Drs. office)
- Clinical experience, health and wellness coaching, personal training, health education, counseling or social work
- Good capacity to coaching and training
- Experience working in a health care setting
- A) Meeting regularly with existing and potential customers to present and demonstrate Merit Medical products and promote their features and benefits
- Previous clinical/engineering/paramedical experience
3
Skills For Joint Replacement Clinical Support Specialist Scotland Resume
- Maintain excellent working relationships with cross-functional groups, co-workers and customers
- Effective at technical problem solving
- Develop strong relationships with investigator base including study coordinators, physicians, and cath lab staff
- Nursing experience
- A min of two (2) years professional experience working in a clinical Interventional Cardiology (IC) or Electrophysiology (EP) laboratory is required
- Two (2) years of experience working with clinical workflows within an electronic health record required
- Have experience implementing a trial, have transitioned
4
Skills For Spine, Clinical Support Specialist Resume
- Experience working as a medical assistant
- Experience with using electronic medical records
- Three to five years of either Inpatient or Outpatient nursing experience required
- Experience presenting to a group
- With 1-2 years of working experience in a corporate environment
5
Skills For Clinical Support Specialist, Hospital Resume
- Experience in training dentists/orthodontists
- Experience working as a medical assistant
- Experience maintaining medical records
- C) Maintain good contact with all customers to monitor and ensure their ongoing satisfaction with and usage of Merit Medical products
- Demonstrate leadership and understanding of reimbursement, healthcare trends and public policy
6
Skills For Product & Clinical Support Specialist, AT Resume
- Educate customers on all BDS products to optimize effective usage by providing technical and clinical information and in-service trainings
- Utilizes nursing experiences to identify areas of systems improvement to improve clinical outcomes
- Maintain policies and procedures related to researching evidence
- Medical field experience
- One (1) year of Epic (or equivalent Electronic Medical Record) experience
- Experience in pharmaceutical industry or health related field
- Experience as a licensed medical assistant
- Demonstrated knowledge of behavior change techniques
7
Skills For Spine Clinical Support Specialist Resume
- Orthopaedic/trauma/spinal surgical experience would be a preference
- Plan and organise (good territory management and administration)
- Clerical experience
- Support the sales force to increase sales revenues and profits by effective field sales practices
- Develop and leverage customer partnerships into strong value proposition
- Determine whether further clinical documentation is required to complete the prior authorization request and determine the type of information required
- Contact clients, vendors and providers to obtain/clarify medical and other related information needed as part of prior authorization request
- Provide administrative coordination to the prior authorization program as needed
8
Skills For Senior Clinical Support Specialist Resume
- Servicing existing and new customer base within the theatre and clinical environment
- Providing theatre and wider HCP staff with in depth training on Stryker products
- Assisting with Professional Licensing and Accreditation
- Assisting and or developing presentation materials
- Understanding the clinical application of the broader Stryker business to offer customers the best possible solution at all times
9
Skills For Clinical Support Specialist Resume
- Conducting trials and evaluations of products in both theatre and the clinical environment as and when required
- Understanding of hospital based hematology/oncology departments
- Nursing or Physiology qualification
- Assisting with Quality Management projects
- Lightweight lifting, bending, stooping or sitting in a confined position
10
Skills For IV Clinical Support Specialist Resume
- Focus on supporting our customers to provide a best in class procedural solution. (Including covering cases / surgery)
- Provide all appropriate reporting to the South Asia Clinical Support Manager including feedback from customers on a weekly and monthly report
- Directly supporting all Stryker products associated with Foot & Ankle procedures and optimising customer service
- Participate on sales training, product training and sales meetings as and when required
- Collect and prepare blood and urine specimens for internal and external analysis, including biological monitoring
- Conduct pulmonary function testing. Administer drug and alcohol testing through breath analysis and urine collection
- Commercial knowledge and an understanding of cost pressures surrounding theatres and surgical procedures is important
- Background in performing nurse education and delivering presentations in both small group and large group settings
List of Typical Responsibilities For a Clinical Support Specialist Resume
1
Responsibilities For IV Clinical Support Specialist Resume
- Directly supporting all clinical experiences that involve Stryker Spine products while delivering exceptional customer service
- Assist Manager in evaluating the efficiency and effectiveness of clinical program activities
- Previous experience in clinical support, either in a hospital or a commercial setting
- Reporting to the National Business Manager Foot & Ankle, to ensure customer service levels are best in class
- Develop training programs and modules for training purposes
- Spend approximate 20-50% working time to travel and support local education events, customer visit or take training
- Completes electronic/manual billing, cash posting, account reconciliation and collections for Medicare, Medicaid, Third Party Insurers and Self Pay
- Evaluates the necessity of an Assumption or Risk letters according to SOPs to support pediatric or safe product use
2
Responsibilities For Local Clinical Support Specialist Resume
- Report on previous week's activities, competitor information, achievements and issues for the previous week and inform of call plan for coming week
- Consistently represent Merit Medical in a professional and ethical manner
- B) Identify potential customers and introduce them to the features and benefits of Merit Medical products
- D) Identify and act upon all opportunities to improve satisfaction with Merit products and meet their clinical and economic needs
- F) Follow up with customers to identify all opportunities to increase sales volume and profitability on territory
- Enhance clinical relationships with key oncology customers
- Be the primary Bayer commercial liaison with Area Hospitals, Transplant Centers and large accounts
- Position Bayer portfolio favorably
- Generate new prescriber base for Nexavar
3
Responsibilities For Joint Replacement Clinical Support Specialist Scotland Resume
- Act as a self- starter and strategic planner
- Build strategic, long term, productive relationships with KOLs and mid-level providers
- Identify and develop KOL relationships with National, Area and Regional thought leaders in the Oncology and Hepatology community
- Develop primary strategy and pull through initiatives for targeted hospitals, transplant centers and large accounts
- Build productive work relationships externally
4
Responsibilities For Spine, Clinical Support Specialist Resume
- Provide expert clinical and technical product support to healthcare providers, including physicians and catheterization lab staff, research staff and research partners for the effective use of all BDS products
- Products include the NOGA and Carto mapping/therapeutic systems and associated catheters and software modules to be used during diagnostic mapping and endocardial delivery of biologics
- Collaborates with NA Field Management, to ensure open communication of field clinical support and training efforts, case scheduling and changes to ensure alignment and coordination of activities to meet business objectives
- Maintaining Safe Fleet standards per Company guidelines
- Maintain composure and problem solving focus during stressful interactions
- Communicates business related issues and/or opportunities to NA Field Mangers or Global director in a timely manner
- Collaborate with peers to share best practices to increase value for customers
- Coordinate NOGA or CARTO system installations, conducting site evaluations, communicating with technical services and the customer to facilitate the scheduling, shipment, and final installation of the system
5
Responsibilities For Clinical Support Specialist, Hospital Resume
- Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the BDS and BWI team and other internal and external partners
- Develop and share best practices with BDS support team and BWI service colleagues and internal partners
- Develop and grow mutually beneficial customer relationships within and beyond the EP/Cath lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff
- Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information
- Prioritize and appropriately respond to requests in a high-stress environment
- Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session
- Provide mentoring for new BDS team members as requested
6
Responsibilities For Product & Clinical Support Specialist, AT Resume
- Collaborate with the BDS team to develop strategies to support the goals of the company
- Respond daily to requests by email and voicemail from customers, practitioners and partners
- Participate in weekly conference calls as required and provide updates as necessary to BDS team
- To support the customer in the use of Biosense Webster products
- Increase Biosense Webster product penetration in the accounts
- Optimize practitioner efficiency through optimal product usage
- Collaborates with information services to support clinical systems
- Collaborates with clinical care provides to support clinical systems evaluation
- Assist in the development of policies and procedures that support the functions of the computer systems of perioperative services
7
Responsibilities For Spine Clinical Support Specialist Resume
- Supports a customer service plan that optimizes services and supports the customers for perioperative services
- Works collaboratively with ICC Project teams
- Participates in workflow process redesign
- Registered nurse with current licensure in Delaware
- Utilization of CONIFER service products to aid in client delivery
- Communicate directly with Conifer clients to ascertain member information, clinical data and/or other information
- Monitor opened member episodes and close per criteria
- Utilize Microsoft office, word, excel, power point and other products
8
Responsibilities For Senior Clinical Support Specialist Resume
- Develop and maintain Standards of Care on topics related to clinical specialty area
- Assist in review process of clinical documents such as stratification criteria for health assessments, printed and virtual content for participants, clinical policies and procedures, on an ongoing basis
- Provide subject matter expertise to the content development team as needed
- Maintain tracking logs for a variety of clinical reviews and coordinate with medical directors, associate directors or designees on cases referred for clinical review
- Manage electronic referrals, adjustment inquiries, enter data, check and update member information/eligibility, and enter service authorizations and other documentation in relevant information system applications in accordance with program guidelines and regulations
- Provide program system, administrative, quality assurance tracking, and technical assistance support to staff
- Work with senior administration to formulate and implement procedural guidelines for program coordination
- Assist the Manager of Clinical Review Operations with projects, as requested
- Responsible for accuracy of study systems
9
Responsibilities For Clinical Support Specialist Resume
- Accountable for acquiring/maintaining an optimal level of knowledge of GSK tools and systems to effectively manage them. Is the single point of contact for local study teams for study support questions
- Additional responsibilities as directed by BDM (Business Development Manager)
- Organizes training programs and provides training of EMR end users based upon end user and organizational needs. Develops and delivers population specific learning, and evaluates training outcomes. Conducts ongoing training needs assessments of organization. Designs and delivers training materials to educate users about information technologies
- Tracks issues and works to improve processes, efficiency and compliance of electronic documentation standards
- Coordinates the facility staff schedules. Receives facility staff availability and creates/maintains staff availability and schedules
10
Responsibilities For IV Clinical Support Specialist Resume
- Communicates with Clinical Nurse Managers regarding staffing needs, identified problems or concerns. Provides staff member assignments as requested by department Director, Clinical Nurse Manager or designees
- Maintains documentation of actual daily staffing and census information and reports to Clinical Nurse Managers daily. Maintains and compiles staffing data for benchmarking and analysis, e.g., low census, interdepartmental activity, outside/in-house Registry use, etc. Compiles and updates Disaster Call List and Holiday Rotation Schedule
- Maintains current credentialing information for unit personnel as required by The Joint Commission (TJC) and other regulatory bodies, i.e. CPR, orientation, nursing evaluations, competency tools, Hepatitis B, Mantoux, and physicals
- Sets up new personnel files and ensures completed orientation records are in the file within 90 days of hire. Facilitates evaluation process
- Provide in-service education and training for physicians, hospital personnel and office staff on study related documents and devices in support of Terumo clinical trials
- Provide occasional training and oversight for study monitors as well as attending monitoring visits to provide training/support on device and / or technical expertise on an as needed basis
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