Computer Support Resume Sample
Alphonso Kling
973 Beulah Estate,
Dallas,
TX
+1 (555) 725 9854
Work Experience
Computer Support Manager
07/2017
-
PRESENT
Boston, MA
- Performs Initial setup of Micro Computers, Laptops, printers, and other computer devices within the defined standards, including but not limited to creating the initial documentation
- Assigns new devices to the appropriate Support Team and monitors for timely placement of these devices
- Repairs computer hardware as directed by the Computer Analysts
- Prepares equipment and documentation to decommission old hardware
- Among other responsibilities
- Provide on-site technical support to employees with little to no supervision
- Answers and responds to Help Desk telephone calls in a timely manner. Assist with walk- in traffic in the Help Desk area
- Provides excellent client support in a technical environment
- Keeps their Manager, CIO informed of any and all potential situations
Computer Support Analyst
03/2010
-
03/2017
Detroit, MI
- Initial skill sets shall be current; ability to remain trained in current, next generation, and any future Commercial-Off-the-Shelf (COTS) technologies
- Experience in setup, configuration, and management of Blackberries, Blackberry user accounts, and troubleshooting
- Responding to various complex hardware and software issues with timely and viable resolution, and successfully resolving technical and service problems related to hardware and software issues with various networks, systems, desktops, peripherals and laptops
- Successfully monitoring problem ticket and service request queues to ensure on-time and end-to-end service delivery
- Supporting management, lead and peers in the accomplishment of established departmental goals, objectives, and projects
- Performing technical analysis of program IT resources and providing recommendations for installation, configuration and troubleshooting of IT systems
- Develop and maintain standard operating procedures (SOP’s) for critical IT processes and equipment. Periodically reviews and tests SOP’s to ensure they remain relative
- Develop technical solutions and resolves complex Tier 2 and 3 user, computer, server, network, end point detection, and application issues. Records, manages, and updates these solutions in a knowledge database and ticketing system
Computer Support Tech Intern
03/2007
-
12/2009
Philadelphia, PA
- Meets specified goals for contact resolution
- Maintains call tracking database with pertinent information
- Provide user support for new installations and upgrades to Delaware State University applications
- Knowledge of printer functions, connectivity, and skill set of basic troubleshooting of printing and scanning devices used at DoN locations
- Experience with administering Windows Server Update Service (WSUS), Microsoft Systems Management Server (SMS)/System Center Configuration Manager (SCCM), What’s Up Gold, Dame Ware, Hyena, Symantec Ghost and other tools to accomplish the assigned tasks
- Understanding the network essentials
- Basic troubleshooting knowledge of mobile computing devices, such as tablet PCs, notebook PCs, and Blackberries
Education
William Jessup University
2002 - 2006
Bachelor's Degree in Computer Science
Professional Skills
- Support customers by answering process-related questions and addressing concerns and/or technical issues related to mobile devices, desktop computers, and software
- Possess strong organization and time management skills with the ability to make decisions and prioritize work to meet strict timelines
- Advanced knowledge of and experience working with Linux system administration, commands and utilities, including scripting skills (e.g. shells, Perl, Python)
- Excellent customer service and troubleshooting skills
- Experience multi-tasking and following pre-defined guidelines to adjust workload as needed in a fast-paced environment with rapidly changing priorities
- Experience with Hyper-V and/or VMware APC/Falcon UPS experience Fiber and/or Ethernet installation and termination Electronic testing and metering equipment
- At least six years of experience in computer support, including two years of supervisory experience
How to write Computer Support Resume
Computer Support role is responsible for basic, reporting, security, printing, customer, troubleshooting, technology, design, training, database.
To write great resume for computer support job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Computer Support Resume
The section contact information is important in your computer support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Computer Support Resume
The section work experience is an essential part of your computer support resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous computer support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular computer support position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Computer Support resume experience can include:
- Proven track record of acting as a technical lead and mentoring others
- Experience creating process documents and User Cases
- Experienced in supporting Office 2013, 2016, Windows 7, and Windows 10
- Tier 2 Help Desk support Lifecycle management experience (PC Imaging & Disposition)
- Identify, analyze and troubleshoot technical issues and provide cost-effective solutions
- Performing technical sessions of end users training or assisting with training delivery
Education on a Computer Support Resume
Make sure to make education a priority on your computer support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your computer support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Computer Support Resume
When listing skills on your computer support resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical computer support skills:
- Written and verbal communication skills with the ability to communicate with individuals with all levels of technical and non-technical skill sets
- At least eight years experience in computer support including two years of supervisory experience
- Document, validate and design processes in Blueprints using the Visio Tool
- Experience with one or more of the following Windows Server administration tools: WSUS, Group Policy, Active Directory, RDP, etc
- Two years of work experience using Windows-based Computers and Microsoft Software
- Experience with Microsoft Outlook desired
List of Typical Experience For a Computer Support Resume
1
Experience For Computer Support Analyst Resume
- Advocate customer interests and at the same time effectively negotiate NetCracker interests
- Proven formal and informal leadership experience
- Experience administering vulnerability scanning technologies including Tenable Nessus Security Center and Rapid7 Nexpose
- Proven ability to support laptops, desktops, printers, scanners, secure ID token, air cards, and other IT related systems
- Utilize the Laboratory’s trouble ticketing system, ServiceNow, for problem ticket tracking
2
Experience For Computer Support Technologist Resume
- Knowledge of Computer Programming, Computer Operating Systems and Network Communications
- IT networking and Telecommunications expertise, including ATM, DSL, IP/MPLS, DWDM/OADM, SONET/SDH/PDH, DMR, VPN, FR
- 4) Network monitoring and support of a 24x7 Network Operations Center (NOC) environment
- Answers inquiries and requests from both internal and external customers regarding issues with personal computers, standard operating systems, standard software packages, networking, and printers
- Performs first level troubleshooting to resolve basic problems. Refers more complex problems to the appropriate support personnel or vendor
- Assists employees with cellular equipment tracking and support. Contacts cellular vendors to evaluate plans. Recommends and executes vendor changes
- Maintain required technical training and certifications commensurate with IT/Cyber role/responsibilities
3
Experience For Computer Support Manager Resume
- Project management methodology and tools for purposes of contributing to project plans, business proposals and status reports
- Document lessons learned, mentor core IS End User Computing (EUC) re: vulnerability & patch management processes
- Certifications and education: Security + CE Certification (enrolled in Continuing Education CE Program) required; CompTia A+ Certification highly desiredB142
- Apply critical thinking
- Creates users for internal Company database, makes modifications as needed
- Creates and maintains users in MS Exchange and Active Directory
- Leverage existing processes and tools for problem resolution of desktop/end point applications, end user support within SLA and consistent with SWPF Project operations and cyber program policies, and corporate guidelines for image, asset management and disposal guidance
- Facilitate manual of local, scheduled and out-of-cycle vulnerability scanning to detect vulnerabilities within the boundary across applications, infrastructure (servers, network devices, etc.) and end user workstations
- Respond to Incident Response and Contingency Management events
4
Experience For Manager of Computer Support Ent Resume
- Comprehensive entry of results/problem ticket update/close record for reference & to develop accurate and actionable remediation plans for site personnel to execute remediation activities
- Review and assess customer issues and change requests and stream them according to customer priorities, contractual obligations and NetCracker business approaches
- Work with the customers, client support reps, business users, programmers and managers to research and resolve complex software, solutions or operations problems
- Handle high priority problems or special projects, and assume the responsibility of getting the problem resolved within the time frame established by the service level agreement (SLA)
- Prepare customer support-related documentation, including how-to documents and step-by-step instructions
5
Experience For Computer Support Senior Manager Resume
- Develop new or enhanced methods and techniques to resolve problems, identifying alternatives and implications
- Answer technical questions about the product raised by the customers and guide them through it as required
- Technically support Change Management and Product Management procedures
- Provide reports and statistical analysis of customer accounts for upper management, for both corporate and external use
- Enterprise-level application software technical implementation
- B/OSS domain, software development process, and UAT
- Preparation of technical and business specifications
6
Experience For Computer Support Senior Spec Resume
- Interact professionally with customers at all organizational levels
- Travel required throughout South America (Columbia, Ecuador), and Central America (Guatemala, El Salvador) (30-40%)
- Queue management experience with Remedy and/or Service NOW/Service Central, with the ability to recognize and escalate executive level incidents and bring them to successful resolution
- The ability to partner with peers across the Lockheed Martin enterprise in support of IT operations
- Knowledge of windows 7 and 8
7
Experience For Computer Support Spec Resume
- Diversified experience working in multifaceted individual performer/formal and informal leadership roles across systems administration and Cybersecurity
- Technical certifications are desired: including security certification (MCP/MCSE, Security+, GIAC, CEH, MCTS: Active Directory Confirg, SANS 20 Critical and Network Infrastructure Config, etc.)
- Problem resolution experience through analysis and vendor research, segmentation, knowledge of windows registry and the OSI layer
- Has exceptional knowledge of IT infrastructure technologies, processes, methodologies, compliance and best practices which include printers, cabling, networking, IP telephony, etc
- Gain & integrate cyber security knowledge / skills for proficiency and compliance (for various protocols, applications, Active Directory, ITIL, VMWare, degaussing tools, Antivirus and encryption tools; MCTS: Active Directory Confirg and Network Infrastructure Config)
- Run/analyze scans to detect remediate malware, etc. to facilitate risk mitigation via task management leveraging project level IT/Cyber team members
8
Experience For Supvr Ops Computer Support Resume
- Support audits and corrective actions pre and post assessment (internal, corporate, DOE Headquarters and DOE SRS, etc.)
- ITIL Foundational Certification required
- CompTia A+ Certification highly desired
List of Typical Skills For a Computer Support Resume
1
Skills For Computer Support Analyst Resume
- Provide advanced technical support and monitoring capabilities for the HPC systems including Sequoia, large Linux clusters, file systems, and storage systems
- Track all tokens and cards for inventory for LLNL site wide, including Site 300
- Assist with Certification Revocation, Key Recovery, Server or Domain Controller Certificate Requests
- Issue cards to new users; verify identification through the IARC system, review user agreement forms, obtain approvals and clearance verification
- Provide entry level hands on assistance with device operation and rules for use including assisting with mobile device and computer system password resets and loading of Entrust
- Provide general technical assistance to the user community by answering calls, emails, support requests, and walk-ins and documenting the details
2
Skills For Computer Support Technologist Resume
- Primary back up for Wireless property center managing over 4000 devices from acquisition to excess
- Diagnose and resolve mobility and PKI system and support problems
- Troubleshoot moderately complex software, hardware, network and document issues, apply corrective action and repairs to the problem, or notify the appropriate on-call personnel
- Perform a variety of high level technical tasks in the installation, diagnosis, repair and maintenance of clustered computer systems and related file systems and networks
- Communicate with team on a continuous basis
3
Skills For Computer Support Manager Resume
- Troubleshoot mobile devices
- Installs or assists service personnel in installation of hardware and peripheral components such as: monitors, keyboards, printers, scanners, network cards (including wireless) and disk drives on user’s premises
- Installs or assists service personnel in installation of classroom technology hardware and software components such as: SMART boards and White boards, projection systems, video conferencing or virtual learning systems
- Train users how to use equipment, software and read manuals
- Recommends and or performs minor and major remedial actions to correct problems
4
Skills For Manager of Computer Support Ent Resume
- 2003 and 2008 Active Directory Administration
- Thorough knowledge of Microsoft Configuration Manager is required
- Be able to identify non-compliance to guidelines, propose alternatives and advise partners on how to meet business needs
- Windows Server 2008/R2 & 2012/R2 basic troubleshooting GOTS/COTS application, installation, configuration, and troubleshooting Dell Hardware installation, configuration, and troubleshooting
- Ticket tracking systems (i.e. Remedy, ServiceNOW, SharePoint) Cisco and/or Juniper Tier 1 troubleshooting experience
- Experience handling sensitive information and systems in a secure and professional manner
- Final Secret clearance with ability to obtain a Top Secret Ability to work shifts
5
Skills For Computer Support Senior Manager Resume
- Prior experience in a Network Operations Center environment Working knowledge of Network Monitoring tools such as Solarwinds & PRTG Server RAID Array understanding
- Maintain accurate records and processes to ensure policies and procedures are followed
- Experience in a customer support role, with a focus on listening, team building, knowledge sharing, maintaining professionalism, and effective verbal and written communication skills
- General experience with personal computers, software, and database systems with the ability to troubleshoot and solve basic technical problems with mobile devices and computers
- At least five years of experience in computer support in both windows and mac operating systems
6
Skills For Computer Support Senior Spec Resume
- At least two years of supervising employees experience
- Ticket tracking system experience. (i.e. Remedy, ServiceNOW, SharePoint)
- Experience performing computer repairs
- Four or more years of personal computer support experience
- Strong technical knowledge of PC and Mac software and hardware
- Experience with Hyper-V and/or VMWare virtualization
- Knowledge and/or experience with McAfee or SCCM
7
Skills For Computer Support Spec Resume
- Significant experience with high performance systems, parallel systems, distributed systems and/or network protocols, along with raid arrays
- Working knowledge of hardware and software testing, software patching, and security for testing purposes
- Working knowledge of past and current versions of MS Windows Desktop Operating Systems
- Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military or industrial setting
- Infrastructure equipment troubleshooting such as: APC UPS’, Fiber and/or Ethernet installation/termination, and electronic testing and metering equipment
- Extensive background using imaging tools
- Advanced knowledge of HPC operating systems, local area networks, and/or networking protocols such as Infiniband
- Knowledge of testing techniques, methodology and familiarity with testing software packages
8
Skills For Supvr Ops Computer Support Resume
- Capacity of managing a lot of task at the same time
- Windows Server 2008/R2 and/or 2012/R2 basic troubleshooting
- Knowledge of Group Policy, system registry, and software testing
- Intermediate knowledge of MS Office: Excel, Word, & PowerPoint
- Knowledge of Small Business Market processes and tools (EOM, BCRIS, SMB View)
- Provide high-level customer service
9
Skills For Associate Computer Support Resume
- Knowledge of cellular plans, usage and vendors
- Basic knowledge of database maintenance
- Support the design and development of new or modified equipment or systems
- Expertise with the use of Microsoft Office 2003/2007/2010/2016 Suite, Office 365 and MS Internet Explorer
- Demonstrated experience in an enterprise environment deploying computer Operating System, using managed antivirus product, and using desktop management tool such as SCCM, Ivanti, KACE
- Written and oral communication skills appropriate for the position, including the ability to write basic documents, interface with all levels of management
- Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components
- Covering multiple Christiana Care sites during a routine working shift
10
Skills For Computer Support Tech Intern Resume
- Gathering customer requirements and mapping them onto existing functionality
- Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals. Ability to lift 45 lbs
- Understanding of software, operating systems and languages
- Walking long distances while on the Christiana Hospital campus
- Maintains Company database tracking incoming help desk requests, status and resolution
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