Computer Support Technician Resume Sample
Theo Smitham
353 Hagenes Fork,
San Francisco,
CA
+1 (555) 178 1047
Work Experience
DC & Manufacturing Computer Support Technician Team Lead
08/2015
-
PRESENT
Dallas, TX
- Manage many aspects of a sophisticated multi-user Windows and Mac environment, including Windows OS servers, Windows OS PCs, and MAC OSX PCs
- Troubleshoot server and PC problems and communicate effectively with both IT staff and PC end-users
- Train and develop competent skill sets in administering Windows OS servers, Windows OS PCs, Mac OSX PCs, Microsoft Exchange services, and Microsoft Active Directory services
- Reviews input data to verify adequacy and appropriateness of material required for data processing and related operations
- Reviews output data to verify completeness, accuracy, and conformance to quality standards and specifications
- Maintain, troubleshoot, install, and life cycle computer equipment as needed for several DoD information systems servicing over 1000 students and internal staff
- Troubleshoot and resolve hardware and software issues for local users
Computer Support Technician
01/2012
-
06/2015
New York, NY
- Understanding the network essentials
- Basic troubleshooting knowledge of mobile computing devices, such as tablet PCs, notebook PCs, and Blackberries
- Initial skill sets shall be current; ability to remain trained in current, next generation, and any future Commercial-Off-the-Shelf (COTS) technologies
- Experience in setup, configuration, and management of Blackberries, Blackberry user accounts, and troubleshooting
- Regularly follows up with end users to ensure that questions, issues and problems have been resolved to the user’s satisfaction
- Troubleshoot and correct users’ technology-related problems on the Microsoft Windows 7 platform
- One (1) year of experience with and troubleshooting thin client/zero client solutions such as Clinical Desktop Program (CDP)
- Two (2) years of experience setting-up, configuring, and troubleshooting AV/VTC equipment
Computer Support Technician, Summer Student
07/2007
-
09/2011
New York, NY
- Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
- Support classroom setup and turnover and resolve issues as they occur
- Assists security, infrastructure, and system administration team on tasks when needed
- Route calls to product line specialists, application, or system support specialists, as needed
- Have a keen eye for detail and identifying problems before they happen
- Provide support, and resolve problems to the client’s satisfaction
- Knowledge of printer functions, connectivity, and skill set of basic troubleshooting of printing and scanning devices used at DoN locations
- Experience with administering Windows Server Update Service (WSUS), Microsoft Systems Management Server (SMS)/System Center Configuration Manager (SCCM), What’s Up Gold, Dame Ware, Hyena, Symantec Ghost and other tools to accomplish the assigned tasks
Education
Whitworth University
2003 - 2007
Engineer's Degree in Computer Science
Professional Skills
- Professional verbal and written presentation skills and demonstrate attention to detail and effective problem-solving skills
- Excellent customer service skills, follow up with customers to ensure the highest level of customer satisfaction
- Related work experience providing support to end users, working in an IT support role or an equivalent combination of work experience and education
- Demonstrated ability to multi-task and deal with changing priorities
- Detail oriented individual with IT skills to perform entry-level troubleshooting
- Microsoft Exchange, Office Products-basic troubleshooting skills
- Experience with administering, managing, and securing system resources (desktops, laptops, tablets) for Microsoft and Mac operating systems
How to write Computer Support Technician Resume
Computer Support Technician role is responsible for troubleshooting, customer, software, research, printing, microsoft, credit, training, database, mac.
To write great resume for computer support technician job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Computer Support Technician Resume
The section contact information is important in your computer support technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Computer Support Technician Resume
The section work experience is an essential part of your computer support technician resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous computer support technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular computer support technician position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Computer Support Technician resume experience can include:
- Four (4) years of experience with trouble ticket systems such as the NHJ Trouble Ticket system, Remedy, or similar system and the documentation required within the system
- Excellent problem-solving skills, ability to quickly determine problem causes and communicate solutions to users at various skill levels
- Multi-task and prioritize projects effectively
- Assisting with office moves, consolidations, and closures
- Experience supporting Microsoft products including Operating systems and the Office Suite
- Strong understanding of Microsoft software and operating system
Education on a Computer Support Technician Resume
Make sure to make education a priority on your computer support technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your computer support technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Computer Support Technician Resume
When listing skills on your computer support technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical computer support technician skills:
- Strong analytical skills and task management skills
- Good customer service skills and organization skills
- Excellent communication, documentation, and interpersonal skills are required
- Be a strong communicator, capable of building effective, productive working relationships with clients and co-workers
- Advanced user skills in Microsoft Office 2013/2016
- Work effectively in a team environment and interact with many departments on all levels
List of Typical Experience For a Computer Support Technician Resume
1
Experience For DC & Manufacturing Computer Support Technician Team Lead Resume
- Demonstrated experience in configuring devices for enterprise networks
- Experience with Active Directory, GPO, DNS, DHCP, creating and removing accounts
- Present a helpful, resourceful and positive approach to solving computer related issues experienced by desktop computer users
- Research, investigate, propose and enact any initiatives deemed by the team to improve computer users’ computing experience, efficiency, and comfort
- Ensure workstation and laptops connect seamlessly with network environment, including validation systems, file servers, email servers, and application servers
- Previous experience performing inventory reconciliations /audits
- Lifecycle management experience of End User Devices
2
Experience For Computer Support Technician Team Lead Resume
- Experience in computer systems support
- Experience troubleshooting issues over the phone and by remotely accessing customers computers
- Previous experience with IT security protocols and practices
- Maintaining knowledge of current trends in the development of end user hardware and software
- Securing and accounting for work stations and peripheral devices when users complete work
- Firm working knowledge of Windows 2007, to include all current versions of Windows
3
Experience For End User Computer Support Technician Resume
- Assures that all activities are documented and reported according to Client’s and IS standards
- Assist with installation and troubleshooting of VoIP and VoSIP phones
- Patience and a genuine interest in helping people
- Experience in set-up, configuration, and management of Blackberry devices, Apple Devices and Android Devices as well as users accounts for the aforementioned devices and troubleshooting
- Participate in training and information through seminars, formal and informal communications to internal staff and external parties. Travel to workshops, conferences and professional development to gain knowledge and stay abreast of emerging tools and technologies
4
Experience For Computer Support Technician Academic Resume
- Any other tasks that the manager delegates
- Install, support, maintain, and troubleshoot desktop operating systems and applications including office productivity software, Internet applications, production software, system utilities, and assorted proprietary scripts and tools
- Provide timely response to requests for technical support by desktop computer users by telephone, email, and in-person interactions
- Coordinates installation of new hardware/software; installs, tests, and monitors the operation of computer hardware and software; configures hardware and software to meet user’s needs
- Administers LANs/WANs to maintain efficient operation and security of LANs/WAN
- Provides server support and maintenance; uses various utilities to trouble-shoot, repair, and check configuration of servers
- Maintains various records, procedures and documentation for computer systems and software
5
Experience For Personal Computer Support Technician Resume
- Fulfill department team requirements: participating in regular and special meetings, filling out time sheets, occasional working after-hours, and carrying a cellular phone during and after work hours
- Knowledge of the functions and operations of personal computers, laptops, servers, user and server software, wired and wireless networks, routers, firewalls, printers, VOIP telephony and common office equipment
- Proficient in Linux, Windows, and Macintosh Operating System, installation, maintenance, upgrade and troubleshooting
- Knowledge of network security procedures and processes
- Screening and diagnosing internal inquiries and work requests for maintenance of personal computers. Identifies incidents, issues, questions and problems that are beyond the scope of the work group and refer those to higher-level End User Support staff members or to other IS groups
6
Experience For Distribution Center & Manufacturing Plant Computer Support Technician Resume
- Regularly follows up with end users to ensure that questions, issues and problems have been resolved to the user?s satisfaction
- Provide basic customer support by answering process-related questions, concerns and/or technical issues related to mobile devices, desktop computers, and software, classified systems and accounts
- Provision and deploy mobile devices, smartcards, and TSA OTP tokens in accordance with policies and procedures, ensuring devices are properly managed and are functional for use
- Assist with Certification Revocation, Key Recovery, Server or Domain Controller Certificate Requests and serve as back up for Wireless property center managing over 4000 devices from acquisition to excess
- Assist with mobile device and computer system password resets and loading of Entrust
7
Experience For DC / MM Computer Support Technician Resume
- Track all tokens and smartcards for inventory for LLNL site-wide and issue smartcards to new users, including verifying user identification, signing user acknowledgement forms, and clearance verification
- Assist users in use of computer equipment and programs, including non-complex operating functions, password resets, and loaner device appointment set-up and returns
- Provide basic customer support by answering process-related questions, concerns and/or technical issues related to mobile devices, desktop computers, and software
- Provide orientational guidance to users on how to operate software and computer equipment and/or devices
- Experience as a Computer Technician or Desktop Support Specialist
- Provide basic technical assistance to the user community by assisting walk-ins and documenting the details
- Support the service desk and deskside support leads by providing support for other activities outside of standard incident and service request handling
- Monitor and track existing incidents and service requests through closure
8
Experience For Computer Support Technician, Summer Student Resume
- Provide day-to-day telephone support to the end-user community
- Follow standard escalation procedures
- Stays in regular communication throughout the day with the Tier I, Tier II, and Management staff
- Maintains a professional attitude and appearance providing excellent customer service always, to include maintaining a good work ethic and assisting other analysts when needed
- Repair and maintain laser printers on campus, including cleaning printers and diagnosing printer problems
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
- Assist in tracking computer hardware and updating inventory as necessary
- Performs advanced troubleshooting and remediation activities. Handles end-user requests
- Analyzes incoming requests and assigns to appropriate queue
9
Experience For Computer Support Technician Resume
- Ensure Internet security software is updated and running properly
- Supports continuous improvement in the process and quality of the operations
- Provide technical assistance and resolution as necessary
- Set up new computer systems and perform routine maintenance
- Maintain computer equipment and software to ensure secure and efficient operations
- Repair computer hardware and peripheral devices, as required
- Set up work stations with computers and necessary peripheral devices (routers, printers, share drives, etc.)
10
Experience For DC & Manufacturing Computer Support Technician Team Lead Resume
- Check computer hardware (HDD, mice, keyboards, etc.) to ensure functionality
- Inventory and maintain record/logs of repairs and fixes and maintenance schedule
- Inventory computer equipment and peripheral devices on a regular basis, report problems and develop solutions to correct gaps in processes
- Current CompTIA A+ certification
- Able to read and understand technical manuals
- Repair and maintain computers and associated peripherals on campus, including installing and configuring scanners, installing add-on cards, and diagnosing monitor problems/computer hardware related problems. Responsible for moving, installing, and removing computer systems
- Assist with hardware repairs and maintenance of Novell and UNIX servers
- Provide quality computer support to Westminster information technology users through the support phone and provides basic to advanced software and hardware support through the support phone
- Assist in user account creation and maintenance on the Novell network
List of Typical Skills For a Computer Support Technician Resume
1
Skills For DC & Manufacturing Computer Support Technician Team Lead Resume
- Willingness to learn new software and computer skills
- Windows 7 and 10 experience, especially experience with Windows 7 or 10 migration deployment
- Experience supporting common applications running on Windows 7 and 10
- Assists users by utilizing experience with multicase media, wireless networking, port security, remote access, and VPN port security
- Experience supporting MAC operating systems
2
Skills For Computer Support Technician Team Lead Resume
- Experience troubleshooting issues over the phone and by remotely accessing customer computers
- Strong working knowledge of Android, Windows 7, and Windows 10
- Experience in resource management relating to logistical support and equipment accountability
- Experience using client management systems such as SCCM or Casper Suite to deploy, update and monitor client systems
- Experience successfully providing front line IT support for a diverse range of end users
3
Skills For End User Computer Support Technician Resume
- Experience maintaining clear and accurate records with an attention to detail
- Experience with computers and trouble ticket software, including Remedy
- Knowledge and experience with computer, peripheral, and network troubleshooting, repair, maintenance, and preventive maintenance
- 6 months of experience with and troubleshooting thin client/zero client solutions such as the Clinical Desktop Program (CDP)
- Experience with Symantec Endpoint Encryption (SEE) setup and troubleshooting
- Experienced in Windows 7 and 10 installation, configuration and security
- Experience with IT security controls such as GPOs, firewalls, VPNs, ACLs
- Experience with various printer types (impact, inkjet, or laser)
- AA or equivalent + 1 yrs experience
4
Skills For Computer Support Technician Academic Resume
- Previous PC technician experience
- Installing and maintaining end user hardware and software
- Working knowledge of software packages including the Microsoft Office bundle and Adobe, present and future releases
- Assuring that all activities are documented and reported according to Client and IS standards
- Maintaining inventory and fixed assets documentation
- Applying software updates and patches to servers and desktop computers
- Working knowledge of personal computer operating systems and peripheral equipment
- Swing Shift including weekends and holidays
- Understanding of and support for IT security practices
5
Skills For Personal Computer Support Technician Resume
- Knowledge of networking concepts; including Ethernet, VPN, and wireless technologies
- Follow company established policies regarding the safekeeping and security of equipment under repair
- Confirm that everything works for user before leaving
- Supports Operating Systems: Windows 7/8/10, Microsoft Outlook, DOS, TCP/IP; MS Office Suite 2000/2003/Office 365 (including MS Publisher and MS Access)
- Document troubleshooting steps in ticketing system
- Monitor the help request system. This includes troubleshooting issues over the phone and using remote tools to assist the client
6
Skills For Distribution Center & Manufacturing Plant Computer Support Technician Resume
- Communicate to end users with varying understanding of computer systems and software
- Provides assistance troubleshooting break, fix, configuration, and management for software applications or processes related to the position purpose
- Perform computer support services while overseeing software updates, mobile device utilization, report generation, process documentation
- Provide customer support by making changes to mobile service and records
- Perform computer support services while overseeing software updates, mobile device utilization, report generation, and process documentation
- Decision-making ability and work ethic to function independently
- Provides support on complex hardware and operating system software and typically involves certified systems engineers when additional support is needed.
- Assists Help Desk Lead with managing daily operations
- Provides end user training instruction
7
Skills For DC / MM Computer Support Technician Resume
- Able to work well independently as well as in a team setting
- Cultivate positive working relationships with coworkers, management, customers, manufacturers, vendors and the general public
- Computer software, including web-based applications
- General working knowledge of personal computers, mobile devices, software and database systems
- 4) Answers to the following supplemental questions
8
Skills For Computer Support Technician, Summer Student Resume
- Local to Charlotte – Neither relocation nor living allowance offered
- The client requires 8140/8570 IAT Level II certification is required within six months of hiring
- Install/Remove/Repair basic computer systems
- Bomgar or similar remote resolution tools
- Work M-F 8am - 4 pm EST shift and cover for 12 pm - 8 pm EST if needed
- Provide intermediate technical assistance to the user community by answering calls, emails, support request/incidents, assisting walk-ins and documenting the details
- Be punctual and dependable
- Familiar with HIPAA data security requirements/guidelines
- Punctuality, reliability, honesty and consistency
9
Skills For Computer Support Technician Resume
- Complete tasks as efficiently as possible
- Support personal computer hardware and software
- Backup/transfer data from old PCs to new PCs
- Schedule delivery date/time with end user
- Deliver new PC to end user and swap out old PC
- Accurately complete required paperwork
10
Skills For DC & Manufacturing Computer Support Technician Team Lead Resume
- Follows best practices for processes and procedures (ITIL process environment)
- Provides technical support for 800+ users by telephone, as part of the help desk services team
- Resolves software and hardware desktop issues
- Supports equipment moves/adds/changes. Stages/configures/installs desktop software
- Updates all tickets assigned on a daily basis. Opens, tracks, and closes trouble tickets. Ensures problem ownership and promotes end-user satisfaction
- Tracks activities of technical support specialists to whom tickets were assigned
- Understand mobile technologies and equipment such as smartphones and tablets
List of Typical Responsibilities For a Computer Support Technician Resume
1
Responsibilities For DC & Manufacturing Computer Support Technician Team Lead Resume
- High performer – productive, skilled, motivated, organized
- Excellent communicator, verbally and written
- Provide network support to information technology users on campus, and troubleshoots components of the network in the event of a network malfunction or failure
- Accept, carry out, and resolve work orders from other employees in information technology and on campus
- Proficient knowledge and operation of personal computers; PC operating systems MS-DOS and Windows; and software programs including word processing, spreadsheets, and data bases
- Read and comprehend complex instructions and technical publications. Ability to write professional correspondence
2
Responsibilities For Computer Support Technician Team Lead Resume
- Problem solve from little or vague information
- Salary: $17.28/hour (entry rate)
- Shift Department: Client Field Services
- Other details: Work schedule is M-F days, with occasional after hours or weekend work as needed
- Create, maintain and delete network accounts for DoD personnel (Military, GS and Contractors)
- Deploy and maintain current Standard Desktop Configuration (SDC) images on classified and unclassified workstations
3
Responsibilities For End User Computer Support Technician Resume
- Maintain and track NOSC account access documentation
- Maintain workstation network compliancy through Microsoft Configuration Management Client (SCCM), McAfee Host Based Security Systems (HBSS), Operating System patches, or other mandated software upgrades as directed by Time Compliance Network Order (TCNOs), Notice-To-Airmen (NOTAMs), etc
- Install, upgrade, support and troubleshoot Serial Advanced Technology Attachment (SATA) and Solid State Drive (SSD) hard drives, video cards, power supplies, power supplies and multifunction devices
- Work with ADPE custodians to ensure accountability of workstations and other related IT inventory
- Professionalize and maintain the server room
- Provide support for customer/user data redundancy and recovery
4
Responsibilities For Computer Support Technician Academic Resume
- Respond and resolve IT network tickets and incidents in accordance with DoD processes and procedures
- Certifications: Microsoft Certified Professional, CompTIA Security+, Network+, A+ and Information Technology Infrastructure Library (ITIL) v3 certifications
- Field and Office environment
- Troubleshoot/resolve PC issues in Win7 and Win10 environments both over the phone and deskside
- TSI/SCI with Poly clearance
- Articulate complex computer issues to both technical support staff and non-technical end users
5
Responsibilities For Personal Computer Support Technician Resume
- Life 50 lbs and maneuver
- Self-educate and research a problem are required
- Familiar with Microsoft SharePoint™ and Remedy™
- Knowledge of hardware repair and software configurations
- Have knowledge of supporting Operating Systems: Windows Server 2008, Windows 7, VMware, vSphere, and CISCO IOS and be familiar with the Microsoft Office suite of applications; MS Word, MS Excel, and MS PowerPoint
- Experience in IT support in higher education
- Maintain accurate records and processes to ensure policies and procedures are adhered to, including handling classified information and systems in a secure and professional manner
- Knowledge of the skills needed for a customer support role, to include a focus on listening, rapport-building, good communication skills, and courtesy and patience
6
Responsibilities For Distribution Center & Manufacturing Plant Computer Support Technician Resume
- Demonstrated ability providing customer service and maintaining professionalism
- Experience with system administration, setup, and sustainment support
- Develop and follow detailed policies and procedures
- Experience with system administration, setup, and sustainment support of deployable C2 programs, including DJC2 or other deployable programs of a similar level of scope
- Experience with installing, configuring, and troubleshooting Windows
- Basic Active Directory experience (reset password, permission based, on boarding, etc.)
7
Responsibilities For DC / MM Computer Support Technician Resume
- Demonstrated ability to organize and carry out complex projects without close supervision
- Providing IT support in person, by telephone, or through ticketing system
- General working knowledge of personal computers, mobile devise, software and database systems
- Mid Shift including weekends and holidays
- Day Shift including weekends and holidays
- MCSE or MCSA Certification
- Knowledge of the skills needed for a customer support role, to include a focus on listening, rapport building, good communication skills, and courtesy and patience
8
Responsibilities For Computer Support Technician, Summer Student Resume
- Experience with providing system administration, setup, and sustainment support for deployable C2 programs, including DJC2 or other deployable programs of a similar level of scope
- Demonstrated ability to work efficiently in stressful situations
- Experience with PC, laptop, and/or tablet computer hardware
- Positive attitude and focused on solutions instead of problems
- Excel as part of a team
- Able to meet task order schedule deadlines, which includes weekends and Holidays
9
Responsibilities For Computer Support Technician Resume
- Local to Huntsville / No relocation or per diem
- Provide excellent customer service by actively listening to customer’s concerns, effectively communicating options, respecting the customer’s decisions and implementing them in a timely and cost effective manner
- Commitment to continuous improvement in work process and efficiency
- Maintain accurate and timely documentation as required
- Certifications: MCSA, CCNA
10
Responsibilities For DC & Manufacturing Computer Support Technician Team Lead Resume
- 2) A current resume
- Familiarity with a multitude of software applications, browsers, platforms and peripheral devices
- Be thorough, organized and efficient
- Or more of related work experience providing support to end users, working in an IT support role or an equivalent combination of work experience and education)
- Windows and Apple OS environments; Microsoft Office; Microsoft SharePoint; Microsoft Office 365; Outlook; OneDrive; and Google Apps
- Provide phone and desk side IT support in Win7 and Win10 environments
- Assist users with software installs
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